Spotify crashes after 1-2 seconds

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Spotify crashes after 1-2 seconds

CherryUser
Regular

Hi,


Description

On a new tablet I can't get Spotify to run.  A Spotify screen shows up for a very brief period (not much more than 1 second) and then disappears completely.  I don't even get to enter my Spotify account details.

 

What are the steps you took to get to the error/issue?

I've followed all "clean install" instructions, repeatedly, but no success.  Also reinstalled the tablet's firmware (4.1.2), but still no luck.  No SD card present, so that's not causing an issue.

What I expected to happen

I expect Spotify to simply run on this Android device.  I have the same Spotify version running successfully on two other Android devices (with Android 4.0.4 and 4.2.2).

 

Did you restart your device when troubleshooting in section B?

Many times.

 

Did you read the connection troubleshooting tips?

Not really applicable.  I don't even get to the part where the app attempts to connect with the server.  The tablet has working internet connectivity.

 

Your device

Cherry Mobility M-906 (a.k.a. PC906), 9.7".

 

Device’s Operating System

4.1.2 (Build 1870.20121227).  This is the latest available for this model tablet.

 

What type of account do you have?

Premium

 

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

896 MB

 

Space left on your SD card (if applicable)

5.04GB

 

Space left on your External SD card (if applicable)

not present

 

Is your device rooted?

No

 

Are you using a custom ROM, if so which one, exactly?

No

 

Did you set your external SD card as storage location?

No
 

Did you manually install an older version before installing the latest version from the Play Store?

No

 

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

not applicable

 

If you said "No", when does the issue not occur?

not applicable

 

My mobile Spotify version

1.8.0.993

 

My desktop Spotify version (if applicable)

not applicable

 

My mobile provider and country

not applicable

 

My username

not applicable (since I can't even try to log in)

 

Do you have a Spotify (non-Facebook) login?

yes, but not applicable, since I can't even try to log in

 

Are you logging in with Facebook or with your Spotify login details?

n/a

 

Do you have any screenshots you can attach to more clearly explain your issue?

no

7 Replies

MichaelW
Community Legend

Hi there,
Welcome at the Spotify Community!

 

I'm tagging or Android Expert so he can assist you to solve this issue. 

@Daniel 

Daniel
Community Legend

Please read the guide linked below for details on the most common issues and how to fix them.

[GUIDE] How to fix common issues for Spotify on Android


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

CherryUser
Regular

Hi again,

 

I went through all the recommendations in the "how to fix common isssues for Spotify on Android".  That's what I meant with my original post. 

 

Anyone?

 

 

Daniel
Community Legend

Do you have any task/cache cleaners installed? Or battery manager possibly?


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

CherryUser
Regular

No.  No task/cache cleaners. No battery manager.

Spotify was installed on a clean firmware install (and that firmware doesn't include task/cache cleaners or a battery manager).

CherryUser
Regular

Eventually got Spotify working, but only by downgrading the tablet from Android 4.1 to 4.0.  Not exactly my preferred option, but the only way to use Spotify on this tablet.

I must admit that I (premium user) am disappointed by Spotify's lack of real support for my problems.

nicoalbiazul
Casual Listener
La verdad una vergüenza la falta de respuesta del servicio técnico.
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