Spotify not downloading

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Spotify not downloading

Robertjltaylor
Casual Listener

Solved! See solution below:

 

Today, for no apparent reason Spotify decided to stop downloading songs. It says it is downloading but stays at 0% completed. I've cleared the cache, reinstalled the app and I have 18GB of room so I can't see why it's not working.

 

Google pixel running android 8.1.0

 

Update: tried downloading on my old Nexus 5x, same exact problem, same exact symptoms so it seems like an account problem? My wife's Spotify on a different phone on the same WiFi is working just fine.

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Re: Spotify not downloading

Robertjltaylor
Casual Listener

Found the solution:

 

The Windows Spotify program on my computer had crashed and cancelling this solved the problem. Why this crash caused such a specific problem (I could still navigate, listen to music, cast to local devices etc. Just not download) without any form of error message I don't know. It should also be part of the "download issue trouble shooting guide"

 

Needless to say this is a big oversight from Spotify

1 Reply
Solution!

Re: Spotify not downloading

Robertjltaylor
Casual Listener

Found the solution:

 

The Windows Spotify program on my computer had crashed and cancelling this solved the problem. Why this crash caused such a specific problem (I could still navigate, listen to music, cast to local devices etc. Just not download) without any form of error message I don't know. It should also be part of the "download issue trouble shooting guide"

 

Needless to say this is a big oversight from Spotify

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