Spotify offline mode doesn't work?

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Spotify offline mode doesn't work?

AliasCarola
Newbie

Two days ago I upgraded to premium and today when I wanted to listen to my playlists in offline mode it said "Your 30 days of offline mode.. (something something) has expired". What? How is that possible?

 

Please give me som answers?

22 Replies

Re: Spotify offline mode doesn't work?

Richard
Roadie
Hey, welcome to the Community.

That's very strange - I can see that you only upgraded to Premium two days ago as you say so you shouldn't get this message. Are you definitely logging into just the 'aliascarola' account and nothing else?

Otherwise, you could try reinstalling the app entirely. Let me know how that goes.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Re: Spotify offline mode doesn't work?

StellaMars
Music Fan

We are a lot of android users concerned by this problem. I think this is not a question of "blank" in the id, and trying to uninstall it and then installing again is'nt efficient if our case.

 

Can spotify check his recent premium users, we have paid for something we don't have... and that make me sad =)

Re: Spotify offline mode doesn't work?

frankvirtual
Casual Listener

I have the same problem! I've been premium customer for a long time and now  I get this "30 days offlinemode has expired" message, and the app won't go online at all:( Uninstall/re-innstall seams a bit lame to do, so Im hoping someone at Spotify knows what to do...?

Re: Spotify offline mode doesn't work?

Richard
Roadie
If a reinstall didn't help, then try a password reset: http://www.spotify.com/password-reset/

I know it doesn't really seem related, but I've seen it work in a number of cases before. Keep us updated on how you get on.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips

Re: Spotify offline mode doesn't work?

jaxter01
Casual Listener

Hi , I have tried all of the above but i still cant listen online, it says my licence has expired ,   I am a premium customer so cant see why this would happen ?  Please help me !! 

Re: Spotify offline mode doesn't work?

licenced
Community Legend
Jaxter01 - this thread is about offline mode not working. The message you are seeing is because your app needs to go online to validate you are still a premium customer. Can you get online? If your issue is different can you start a new thread.
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Listening on Windows, Android and Sonos. Tweeting it at @davelicence

Re: Spotify offline mode doesn't work?

jaxter01
Casual Listener

Hi Licenced, thanks for your reply, I am a premium customer And i can get online so am really stuck as to what the problem is ....... it says "your licence to listen offline has expired" I have tried usubscribing and subscribing again, uninstalling and reinstalling and changing my password ??

Re: Spotify offline mode doesn't work?

licenced
Community Legend
Try clearing Spotify's cache through the Android system setting under Alps section. This will remove all your sync'd playlists but could do the trick
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Listening on Windows, Android and Sonos. Tweeting it at @davelicence

Re: Spotify offline mode doesn't work?

VickiPerks
Newbie

Hi I'm having trouble with Offline mode too! Keeps telling me no internet connection??? Very frustrated I have tried to uninstall and reinstall app on my android and nothing seems to be working! Never used to have this trouble. Its just frustrating that I am using all my WAP to play spotify, when in theory all downloaded playlists (of which I have 2) should work offline :( Makes me wonder why I am paying for a service I cannot use on my phone. any tips???

 

P.s. What is the alps setting on android and where so I can clear the cache

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