Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
As the title says I've downloaded the local files from desktop that I put in in a playlist. When I switch to mobile data, the local files grey out/are undownloaded. The app also refuses to download the local files using mobile data.
Solved! Go to Solution.
I can download the local files over Wi-Fi and the version is 8.4.63.584
Also your suggestion did the trick. I exited and closed the app, turned airplane mode on and off, turn mobile data back on and when I checked, the local files miraculously haven't greyed out/undownloaded.
Thanks for the help!
Can you download your files over wifi? I have a very similar problem, but don't have mobile data at the moment.
If you can download via wifi, please see if you can playback your files in "airplane mode" as a temporary workaround. I think we're seeing the same problem with slightly different symptoms.
Also, can you go into your Settings -> Apps -> Spotify and determine what version of Spotify you are running?
I can download the local files over Wi-Fi and the version is 8.4.63.584
Also your suggestion did the trick. I exited and closed the app, turned airplane mode on and off, turn mobile data back on and when I checked, the local files miraculously haven't greyed out/undownloaded.
Thanks for the help!
You're welcome. Mark the solution if it worked so others can verify it works for them too.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…