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Plan
Free/Premium
Country
Device: Moto g5 plus
Operating System
android 8.1
My Question or Issue
mi problema es que no puedo desactivar la opcion de ahorro de datos, cada vez que intento sacarla se pone de vuelta automaticamente y me obliga a escuchar en calidad baja, salvo por las canciones que tengo descargadas
Hey folks,
Thank you for reaching the Community. Sorry for the delay, we just came across this thread.
Remember that we can only help in English as that's the community's official language.
The data saver has been changing across updates and should not be reactivating by itself. If this issue is still happening, we recommend you to perform a clean reinstall in your device.
@lgmariani, in your case, those options are visible only if the device you’re using is the one streaming the music and if it’s not in offline mode. If you're using the Connect feature from another device, the options will be grayed out. Please select "this device" on the available devices section in the now playing view. Also, make sure the "offline mode" option is off. This should do the trick.
Let us know how it goes.
Hey there @lgmariani,
Thanks for letting us know that everything is working fine now.
Remember to always keep your app updated, so you never miss any fixes or new features. Don't hesitate to give us a shout if you have more questions.
Have a good one and stay safe!
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