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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35985 Views
  • 64 replies
  • 25 likes
  • 35985 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874114 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874114 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Can't find the storage section in settings.

Device: Samsung Galaxy S7 edgeOperating System Version: Android 7.0Spotify Version: 8.4.11.1283armV7Hi everyone, I'm trying to download my music on my sd card but I can't reach the storage section. Can anybody show me how to fix this error? Thank you...

  • Newbie
  • Device: Samsung Galaxy S7 edge Operating System Version: Android 7.0 Spotify Version: 8.4.11.1283armV7 Hi everyone, I'm trying to download my music on my sd card but I can't reach the storag...
  • Renegade82
  • Casual Listener
  • 1131 Views
  • 3 replies
  • 0 likes
  • 1131 Views
  • 3 replies
  • 0 likes

Spotify App (Android) Randomly Deletes All Downloaded Music

I know there have been multiple threads about this, but the issue still hasn't been solved. About once a week, sometimes more, Spotify decides to randomly delete all my downloaded files.I have checked every support thread, tried every solution, every...

  • Newbie
  • I know there have been multiple threads about this, but the issue still hasn't been solved. About once a week, sometimes more, Spotify decides to randomly delete all my downloaded files. I have chec...
  • Renegade82
  • Casual Listener
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Spotify deletes songs from SD card

Hello, I've used spotify on my phone like for two years and I download all my music directly to my SD card (20Gb of music aprox.). The problem is that once in a while Spotify deletes all the music from the SD card and i have to download it again. Do ...

  • Visitor
  • Hello, I've used spotify on my phone like for two years and I download all my music directly to my SD card (20Gb of music aprox.). The problem is that once in a while Spotify deletes all the music fr...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Escuchar música offline

Tengo que volver a descargar toda mi playlist para escucharla offline si le añadi nuevas canciones hace poco?

  • Newbie
  • Tengo que volver a descargar toda mi playlist para escucharla offline si le añadi nuevas canciones hace poco?
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Local Files Not Syncing To Mobile

I'm looking for a relatively fast answer, as I am in an airport departing in an hour and a half and I'd like to be able to listen to my music on the plane. I've been using the local files feature ever since November. It's never really given me a huge...

  • Newbie
  • I'm looking for a relatively fast answer, as I am in an airport departing in an hour and a half and I'd like to be able to listen to my music on the plane.   I've been using the local files fe...
  • Joe
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

I can't play back songs nor restart them

I can't play back songs, no idea why check photo, I have those buttons unavailable I have spotify premium

  • Newbie
  • I can't play back songs, no idea why check photo, I have those buttons unavailable I have spotify premium
  • Nico
  • Community Legend
  • 2303 Views
  • 1 replies
  • 0 likes
  • 2303 Views
  • 1 replies
  • 0 likes

Can't log in

Tells me I'm currently set 2 offline but I'm connected 2 internet and have logged into the main site 2 c if can solve it there but still won't let me log in... I logged out of my account do to my premium was registered correctly I had everything work...

  • Newbie
  • Tells me I'm currently set 2 offline but I'm connected 2 internet and have logged into the main site 2 c if can solve it there but still won't let me log in... I logged out of my account do to my pre...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Can't see all songs in folder

Ever since the update a few days ago, I have no longer been able to view all my music in a folder across playlists. Which means I can't shuffle it all.Is there a way to do this still or what?

  • Casual Listener
  • Ever since the update a few days ago, I have no longer been able to view all my music in a folder across playlists. Which means I can't shuffle it all. Is there a way to do this still or what?
  • Joe
  • Community Legend
  • 419 Views
  • 2 replies
  • 4 likes
  • 419 Views
  • 2 replies
  • 4 likes

Spotify deletes downloaded songs when phone loses battery while playing

This is the third time this has happened. First times I wasn't 100% sure, but now it's pretty clear what caused it. My phone was on a table playing music for a few hours, and it ran out of battery while Spotify was on. I left it there and I only plug...

  • Casual Listener
  • This is the third time this has happened. First times I wasn't 100% sure, but now it's pretty clear what caused it. My phone was on a table playing music for a few hours, and it ran out of battery wh...
  • LoganHelps
  • Composer
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

Problemas con el modo offline

No es la primera vez que me pasa esto y anteriormente intenté ya las demás cosas que decís como desinstalar y volver a instalar, siempre me sale el aviso de que tengo más de 3 dispositivos conectados y no es así solamente utilizo Spotify en mi teléfo...

  • Newbie
  • No es la primera vez que me pasa esto y anteriormente intenté ya las demás cosas que decís como desinstalar y volver a instalar, siempre me sale el aviso de que tengo más de 3 dispositivos conectados...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

LG tv, cant get the app to work

I Know that the app on the television itself has been deleted, but why cant I download the new television app for a android tv through Google Play as Spotify suggest here https://support.spotify.com/dk/listen_everywhere/on_tv/spotify-android-tv/ ?

  • Newbie
  • I Know that the app on the television itself has been deleted, but why cant I download the new television app for a android tv through Google Play as Spotify suggest here https://support.spotify...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

No internet connection Android Premium with internet

Since I have Spotify premium I have issues with internet connection.I can listen 1 time on spotify after that it says: no internet connection even though I have.Tried reinstalling several times without result.pleas help

  • Casual Listener
  • Since I have Spotify premium I have issues with internet connection. I can listen 1 time on spotify after that it says: no internet connection even though I have. Tried reinstalling several times w...
  • shaf-4
  • Roadie
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Trouble with Bluetooth car autoplay

Dear all,I'm using Spotify for Android connected with a Bluetooth car device. My problem is that when the car connects to my phone the default music player starts automatically and not Spotify as I wish.If I have Spotify opened and paused it works as...

  • Casual Listener
  • Dear all, I'm using Spotify for Android connected with a Bluetooth car device. My problem is that when the car connects to my phone the default music player starts automatically and not Spotify as I...
  • 1715 Views
  • 0 replies
  • 2 likes
  • 1715 Views
  • 0 replies
  • 2 likes

Select a language for music

I often listen music of italian singers that also sing their music in other languages. Is it possible to select a language to listen just songs in my language and not the foreign versions?

  • Casual Listener
  • I often listen music of italian singers that also sing their music in other languages. Is it possible to select a language to listen just songs in my language and not the foreign versions?
  • Valesian
  • Casual Listener
  • 1771 Views
  • 3 replies
  • 0 likes
  • 1771 Views
  • 3 replies
  • 0 likes

UI bug in pause button

When playing white themed albums the pause/play button is white as well. So you cannot tell what symbol it is.

  • Newbie
  • When playing white themed albums the pause/play button is white as well. So you cannot tell what symbol it is.
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Devices available not showing all

I have two jam speakers, when i play a song and click on 'devices available' the list shows one jam speaker and 'this phone'. Both jam speakers are on the same wifi network and both are 'seen' in the jam app.Why is Spotify not showing both? Any ideas...

  • Newbie
  • I have two jam speakers, when i play a song and click on 'devices available' the list shows one jam speaker and 'this phone'. Both jam speakers are on the same wifi network and both are 'seen' in the...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Downloaded songs not working in Offline mode despite Premium

Whenever I try to listen to music in offline mode, it'll only finish (or play most) of the current song it had ready, but once the next song starts it just sits at 00:00 and doesn't progress. The album art is also just a blank square with a question ...

  • Newbie
  • Whenever I try to listen to music in offline mode, it'll only finish (or play most) of the current song it had ready, but once the next song starts it just sits at 00:00 and doesn't progress. The alb...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Can't log into my spotify app

I have tried everything, from uninstalling the app, resetting my password, etc and it still wont let me log in. What else can I do? Getting really frustrated with it

  • Newbie
  • I have tried everything, from uninstalling the app, resetting my password, etc and it still wont let me log in. What else can I do? Getting really frustrated with it 😥
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Volume goes up and down, p8 lite 2017

Every time I listen to a song volumes goes up and down, for example during the chorus of some song the volume goes down then return to normality after... It's pretty annoying, how can I solve it?

  • Newbie
  • Every time I listen to a song volumes goes up and down, for example during the chorus of some song the volume goes down then return to normality after... It's pretty annoying, how can I solve it?
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Solved!! Spotify premium

Buen día tengo fallas en la app me suscribí a premium mediante pago en oxxo y al día de ayer se activo mi cuenta premium pero sin todos los beneficios por ejemplo no puedo regresar una canción ni activar el modo aleatorio

  • Newbie
  • Buen día tengo fallas en la app me suscribí a premium mediante pago en oxxo y al día de ayer se activo mi cuenta premium pero sin todos los beneficios por ejemplo no puedo regresar una canción ni act...
  • Joe
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes