Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4052 Views

0 replies

6 likes

  • 4052 Views
  • 0 replies
  • 6 likes

Superuser Contribution Modo sin conexión

Buenos días,Soy usuario de spotify premium y siempre he utilizado la app con mi Windows Phone sin problema. Recientemente he cambiado a Android y no consigo activar el modo sin conexión en mi dispositivo.No puedo escucar mi música cuando no tengo acc...

Newbie

Buenos días, Soy usuario de spotify premium y siempre he utilizado la app con mi Windows Phone sin problema. Recientemente he cambiado a Android y no consigo activar el modo sin conexión en mi dispo...

QueFlashas

Casual Listener

17453 Views

2 replies

0 likes

  • 17453 Views
  • 2 replies
  • 0 likes

Web Player prompted stops music and switches playlist

Hi all, When I am listening on my andriod phone, suddenly my music stops and the 'Web Player' poops up. No matter if I click 'continue' or 'listening on my phone', it takes me to a different playlist, nothing I have ever listened to. The most annoyin...

Newbie

Hi all,   When I am listening on my andriod phone, suddenly my music stops and the 'Web Player' poops up. No matter if I click 'continue' or 'listening on my phone', it takes me to a...

Joe

Community Legend

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Phone ap not syncing a couple of songs

About a week ago my phone ap on my Samsung S7 grayed out two songs by the same artist and now won't play them (All of the other songs are fine). On the PC, they are still on my playlist and will play without issue. I have uninstalled the ap and reins...

Casual Listener

About a week ago my phone ap on my Samsung S7 grayed out two songs by the same artist and now won't play them (All of the other songs are fine). On the PC, they are still on my playlist and will play...

Joe

Community Legend

437 Views

3 replies

0 likes

  • 437 Views
  • 3 replies
  • 0 likes

No me aparece la opción de almacenar

Hola! No me aparece la opción de almacenar en mi celular, ya configure la memoria SD como almacenamiento interno, configure la memoria SD como almacenamiento externo y ni así me aparece la opción. Tambien quite la memoria y la volví a colocar y nada,...

Newbie

Hola!   No me aparece la opción de almacenar en mi celular, ya configure la memoria SD como almacenamiento interno, configure la memoria SD como almacenamiento externo y ni así me aparece la o...

851 Views

0 replies

2 likes

  • 851 Views
  • 0 replies
  • 2 likes

démarrage demande compte premium

Bonjour, Sur mon Note 4, SPOTIFY parfois souhaite commencer par une pub ayant le compte FREE, cela me dérange pas sauf que la pub ne se lance jamais. Et si je demande à lancer la musique, SPOTIFY me répond que seul les comptes premium peuvent le fair...

Casual Listener

Bonjour,   Sur mon Note 4, SPOTIFY parfois souhaite commencer par une pub ayant le compte FREE, cela me dérange pas sauf que la pub ne se lance jamais. Et si je demande à lancer la musique, SP...

396 Views

0 replies

0 likes

Android
Pubnotbegin
pubquinedémarrepas
  • 396 Views
  • 0 replies
  • 0 likes

Superuser Contribution My music dissappear before I downloaded

The last night I downloaded my music to listen in my travel, I opened the app and my music is gone, I'm so angry with this.My SD card isn't full, I don't cross the download songs limit, is my only one account and I'm sure that I downloaded my albums ...

Casual Listener

The last night I downloaded my music to listen in my travel, I opened the app and my music is gone, I'm so angry with this. My SD card isn't full, I don't cross the download songs  limit, is my...

Aimee_T

Roadie

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify account

i wish to delete my spotify account and re install it...i wish to start from scratch with no songs...how do I do that

Newbie

i wish to delete my spotify account and re install it...i wish to start from scratch with no songs...how do I do that  

Aimee_T

Roadie

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Spotify Connect plays only one track on connect device then reverts back to original device

I love Spotify connect however it only plays one track from the original device to connected device i.e. Spotify on my Android Phone connected to my Desktop only plays one track before reverting back to my phone. Do not want to go back to the phone t...

Regular

I love Spotify connect however it only plays one track from the original device to connected device i.e. Spotify on my Android Phone connected to my Desktop only plays one track before reverting back...

279 Views

0 replies

0 likes

bug
  • 279 Views
  • 0 replies
  • 0 likes

Automatically log out and can't log in again!!

My spotify app in samsung phone was automatically logged out 2 days ago. I hav been trying to log in again and again since that time. Even trying to create new account and log in but it still does not work at all. The error message is appeared that ....

Casual Listener

My spotify app in samsung phone was automatically logged out 2 days ago. I hav been trying to log in again and again since that time.  Even trying to create new account and log in but it still ...

Raunaq

Newbie

2471 Views

4 replies

0 likes

  • 2471 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify shuts down when playing music

While I am listening to music, the ap will just shut down and close. This is happening continuously.. And rather annoying.. I have reinstalled the ap, cleared the cache, shut the ap down myself, but to no avail.. What else could I try? Thanks AWK

Casual Listener

While I am listening to music, the ap will just shut down and close. This is happening continuously.. And rather annoying..  I have reinstalled the ap, cleared the cache, shut the ap down mysel...

Aimee_T

Roadie

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Album art doesn't show for synced local files

I have several synced files in my device. They play correctly, but the album art doesn't show, neither in the main player nor in the lock screen. It is worth noting that in the Windows Desktop player the album art does show, and if I open the file wi...

Newbie

I have several synced files in my device. They play correctly, but the album art doesn't show, neither in the main player nor in the lock screen. It is worth noting that in the Windows Desktop player...

403 Views

0 replies

1 likes

  • 403 Views
  • 0 replies
  • 1 likes

Spotify on samsung s7 edge will not recognize premium

Hello,Today I got my Samsung s7 edge and after downloading Spotify it will not acknowledge my premium account.I reinstalled the app and signed in multiple times but it always asks if I want to go premium but not to activate my account on this device....

Newbie

Hello, Today I got my Samsung s7 edge and after downloading Spotify it will not acknowledge my premium account. I reinstalled the app and signed in multiple times but it always asks if I want t...

ayecove

Newbie

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Offline Mode: Freezing on songs I haven't downloaded??

Hey folks, On my commute I love to turn offline mode on and shuffle all songs. Problem is it shuffles to a song I haven't downloaded and freezes there not starting the track or moving on. Quite frustrating when you're on the highway and can't do anyt...

Newbie

Hey folks,   On my commute I love to turn offline mode on and shuffle all songs. Problem is it shuffles to a song I haven't downloaded and freezes there not starting the track or moving on. Qu...

451 Views

0 replies

1 likes

  • 451 Views
  • 0 replies
  • 1 likes

Cannot Pause Through Bluetooth Connected Devices

So I recently purchased a smart watch (Moto 360, 1st Generation) and have been using it for a day or two. If I am listening to spotify on my phone, I get the pop up on my watch. I click to pause the music through my watch, but while the symbol does c...

Casual Listener

So I recently purchased a smart watch (Moto 360, 1st Generation) and have been using it for a day or two. If I am listening to spotify on my phone, I get the pop up on my watch. I click to pause the ...

KG11

Casual Listener

2250 Views

4 replies

2 likes

  • 2250 Views
  • 4 replies
  • 2 likes

Android offline - playlists songs undownload

This problem has infuriated me across 2 different handsets (Samsung Galaxy S3 and Google Nexus 4) to the point now where I will cancel my subscription because it is costing me in data without me realising all of the time. Here's my issue: I download ...

Regular

This problem has infuriated me across 2 different handsets (Samsung Galaxy S3 and Google Nexus 4) to the point now where I will cancel my subscription because it is costing me in data without me real...

winterwulf

Regular

6293 Views

10 replies

2 likes

  • 6293 Views
  • 10 replies
  • 2 likes

Unwanted playlist web player android

During middle of a song in playlist web player message pops up, stops current song and play list and starts an unwanted random playlist. It also adds the unwanted playlist to following.

Casual Listener

During middle of a song in playlist web player message pops up, stops current song and play list and starts an unwanted random playlist. It also adds the unwanted playlist to following. 

Joe

Community Legend

620 Views

3 replies

0 likes

  • 620 Views
  • 3 replies
  • 0 likes

Can't start spotify on my smartwatch when spotify is in offline mode?

I can't start up spotify from my smartwatch when the offline mode is enabled in my spotify app on my phone. I have the offline mode on quite often to reduce data usage. I don't understand why I can't start up the app when it's in offline mode though,...

Visitor

I can't start up spotify from my smartwatch when the offline mode is enabled in my spotify app on my phone. I have the offline mode on quite often to reduce data usage. I don't understand why I can't...

Joe

Community Legend

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Storage

So, I'm having an issue that I don't know how to solve. Im trying to save an album on my phone, which I've never had a problem with before, but it's telling me I don't have any space on my device. Is that related to how much storage I have on Spotify...

Casual Listener

So, I'm having an issue that I don't know how to solve. Im trying to save an album on my phone, which I've never had a problem with before, but it's telling me I don't have any space on my device. Is...

Joe

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Spotify taking up internal storage even if deleted.

I have had storage problems with spotify since i first used it on a smartphone which dates years back. Currently i have figured out exactly what seems to be the problem (the symptoms, not the solution unfortunately). So, Spotify will save to my SD-Ca...

Regular

I have had storage problems with spotify since i first used it on a smartphone which dates years back.    Currently i have figured out exactly what seems to be the problem (the symptoms, ...

404 Views

0 replies

5 likes

  • 404 Views
  • 0 replies
  • 5 likes

Spotify Sync Problem after force stop

HiI have Spotify Premium , For some reason i had to force stop spotify in Settings > Apps. Then i had to login again but all of my saved songs and music collections were gone. The saved songs are still present in my SD Card but spotify seems to have ...

Newbie

Hi I have Spotify Premium , For some reason i had to force stop spotify in Settings > Apps. Then i had to login again but all of my saved songs and music collections were gone. The saved songs ar...

Joe

Community Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes