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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395270 Views

546 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8408 Views

0 replies

7 likes

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Music has a mind of its own

When I listen on my phone, my music will change songs and start/stop without me telling it too. It just does what ever it wants. please help. I just want to listen to music while going to class.

Casual Listener

When I listen on my phone, my music will change songs and start/stop without me telling it too. It just does what ever it wants. please help. I just want to listen to music while going to class. 

380 Views

0 replies

0 likes

Help
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Scratching sound while listening to music

Hi everyone! I'm having this issue with my account. It's not an specific issue with my Android phone since I logged in to my account on an iPhone and the scratching sound was also present. It is a scratching sound that appears every 2-3 seconds, or w...

Visitor

Hi everyone!   I'm having this issue with my account. It's not an specific issue with my Android phone since I logged in to my account on an iPhone and the scratching sound was also present. ...

872 Views

0 replies

3 likes

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Downloaded songs are deleted/unloaded randomly without permission

I've been having this problem for some time now... Sometimes I'll check my downloaded albums and find that all of them have been removed from my cellphone storage. The albums are still being saved by Spotify on My Music... it's just the locally saved...

Casual Listener

I've been having this problem for some time now... Sometimes I'll check my downloaded albums and find that all of them have been removed from my cellphone storage. The albums are still being saved by...

ympb

Casual Listener

1528 Views

3 replies

0 likes

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Connecting Spotify Version 6.2.0.1028 on LG G4 Android 6 with VW Discover Media

Hello everybody, I'm using Spotify Version 6.2.0.1028 on LG G4 Android 6 and I'm connecting it via Bluetooth to a VW Discover Media.Playing music works fine.But the car-display always shows the last played song metadata (name/interpreter, etc.)So in ...

Regular

Hello everybody,   I'm using Spotify Version 6.2.0.1028 on LG G4 Android 6 and I'm connecting it via Bluetooth to a VW Discover Media. Playing music works fine. But the car-display...

simfoo

Casual Listener

2740 Views

12 replies

0 likes

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Solved!! My songs disappoint

I have a Spotify premium. Normally my saved songs download automatically to My Phone. But when i turn off the automatic download, i cant listen my some of downloaded songs in offline mode.

Regular

I have a Spotify premium. Normally my saved songs download automatically to My Phone. But when i turn off the automatic download, i cant listen my some of downloaded songs in offline mode. 

Joe

Community Legend

768 Views

3 replies

0 likes

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Cant start 7 day trial

Just installed spotify and registered and i cant start a 7 day trial it just says unable to connect. ( sorry for bad english )

Newbie

Just installed spotify and registered and i cant start a 7 day trial 😞 it just says unable to connect. ( sorry for bad english )

279 Views

0 replies

0 likes

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Accidentially deleted a song...how do i get it back?

Somehow I deleted one of my favorite songs and now I can't find it anywhere! I've tried to go to the album and get it again but it's like it completely disappeared. How can I get it back??

Casual Listener

Somehow I deleted one of my favorite songs and now I can't find it anywhere! I've tried to go to the album and get it again but it's like it completely disappeared. How can I get it back??

jmdesin892

Roadie

631 Views

1 replies

0 likes

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why is spotify stopping randonly

I've contacted them over and over agsin downloaded random older versions it still keeps shutting off whenever it feels like. I have easterr egg Verizon on virgin mobile. I can't take this I'm pulling my hair out. What version doesn't stop my music

Visitor

I've contacted them over and over agsin downloaded random older versions it still keeps shutting off whenever it feels like. I have easterr egg Verizon on virgin mobile. I can't take this I'm pulling...

dannystf

Newbie

543 Views

2 replies

0 likes

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Minha conta saiu do plano familiar sozinha e não consigo voltar.

Eu estava no plano premium famíliar, no qual meu irmão é o titular, e minha conta voltou para o free sozinha. Agora estou tentando voltar ao plano família e está aparecendo a informação que os endereços não são os mesmos, sendo que são iguais. o que ...

Newbie

Eu estava no plano premium famíliar, no qual meu irmão é o titular, e minha conta voltou para o free sozinha. Agora estou tentando voltar ao plano família e está aparecendo a informação que os endere...

Cíntiacruz

Newbie

1150 Views

1 replies

0 likes

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Bad BottomNavigation

1. On the bottom navigation bar, click Library or Radio2. Expand track details (lycir) that is playing in backgound3. Collapse track detailsExpected:Bottom Navigation icon indicator should be point on Library / RadioCurrent State:Bottom Navigation ic...

Newbie

1. On the bottom navigation bar, click Library or Radio 2. Expand track details (lycir) that is playing in backgound 3. Collapse track details Expected: Bottom Navigation icon indicator should ...

534 Views

0 replies

0 likes

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Solved!! Estalos no som

Olá, notei estalos no som, para todoas as musicas, mas não é sempre que acontece. O que pode ser? Já troquei o fone e o problema continua. Toquei musicas fora do spotify e o problema não aparece, é somente nele

Regular

Olá, notei estalos no som, para todoas as musicas, mas não é sempre que acontece. O que pode ser? Já troquei o fone e o problema continua. Toquei musicas fora do spotify e o problema não aparece, é s...

JessicaPasquim

Newbie

6912 Views

14 replies

0 likes

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Content saving to library but not being downloaded.

Hello, For some reason my podcasts/songs are not being downloaded but only saved to my library. When I go to to download them it says it has been added to the library but there is an 'x' and the little green arrow is greyed out. I have never had a pr...

Newbie

Hello,   For some reason my podcasts/songs are not being downloaded but only saved to my library. When I go to to download them it says it has been added to the library but there is an 'x' and...

321 Views

0 replies

0 likes

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login issue and suspicious email

I need help accessing my spotify account. I received an email saying that my email address has been changed though I did not! My email address is mariano.jhim2017@gmail.com and it says it was changed to mariano.jhim2017@yopmail.com Yopmail.com is not...

Newbie

I need help accessing my spotify account. I received an email saying that my email address has been changed though I did not! My email address is mariano.jhim2017@gmail.com and it says it was changed...

Joe

Community Legend

475 Views

1 replies

0 likes

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Can't edit/access playlist

I'm having trouble with certain aspects of my account. For example, my playlists show as being authored "by spotify" instead of by me. Also, I can't edit my playlists (add/remove songs). When I choose a song that I want to add, the only option I have...

Casual Listener

I'm having trouble with certain aspects of my account. For example, my playlists show as being authored "by spotify" instead of by me. Also, I can't edit my playlists (add/remove songs). When I choos...

nothankyou123

Newbie

887 Views

4 replies

0 likes

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Spotify pauses but restarts song on CradlePoint routers

So I've been using Spotify for about a year now on two different Android devices. An HTC phone and a ZTE phone. While driving in my truck I get WIFI off of a Verizon MiFi hotspot. I will listen for one hour on the way to work and yes two and a half h...

Newbie

So I've been using Spotify for about a year now on two different Android devices. An HTC phone and a ZTE phone. While driving in my truck I get WIFI off of a Verizon MiFi hotspot. I will listen for o...

267 Views

0 replies

0 likes

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Problem med att redigera profil

Har prolem med att ändra profilen. Nu är allt fel i profilen och när jag är inloggad går det inte att ändra. Står bara att e-post adressen redan finns trotts att det inte är den jag skall ändra. Går inte heller att ansluta till familje inbjudan och j...

Newbie

Har prolem med att ändra profilen. Nu är allt fel i profilen och när jag är inloggad går det inte att ändra. Står bara att e-post adressen redan finns trotts att det inte är den jag skall ändra. Går ...

425 Views

0 replies

0 likes

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When i try to login says my account is offline

When i try to login says my account is offline gives option to connect but nothing happens can't connect

Newbie

When i try to login says my account is offline gives option to connect but nothing happens can't connect 

Joe

Community Legend

438 Views

1 replies

0 likes

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  • 1 replies
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Logged out and library deletes on device restart

Motorola G5 plus, everytime I restart the device, I get logged out of Spotify and the app data/library is deleted. Is there a setting I'm missing? Or is this software?

Newbie

Motorola G5 plus, everytime I restart the device, I get logged out of Spotify and the app data/library is deleted. Is there a setting I'm missing? Or is this software? 

380 Views

0 replies

0 likes

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Android: Offline device limit reached with one Andriod Device

Hello,I have one Samsung Galaxy A3 with a 128GB SD card as my only device that is my offline device.However if I check my offline devices it looks that I have 3 andriod devices. As it doesn't tell which Andriod Device it is, I am confused.Is this sti...

Gig Goer

Hello, I have one Samsung Galaxy A3 with a 128GB SD card as my only device that is my offline device. However if I check my offline devices it looks that I have 3 andriod devices. As it doesn't t...

608 Views

0 replies

0 likes

andriod
devices
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