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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Chromecast from Android, phone stuck on song

When I try to play a playlist, the display on my phone (S7e) gets stuck on first song - I can control song selection on chromecast, but the phone doesn't update to the playing song, and only shows first song when I began cast. Any suggestions?

Newbie

When I try to play a playlist, the display on my phone (S7e) gets stuck on first song - I can control song selection on chromecast, but the phone doesn't update to the playing song, and only shows fi...

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Superuser Contribution Downloads gone HELP

At home i downloaded a bunch of songs to play offline during my holliday. A out 15gb, all had green arrows beside them. Tonight ik tried to play them offline but a lot them were not available. After turning my phone (moto g5 plus) off and on all down...

Newbie

At home i downloaded a bunch of songs to play offline during my holliday. A out 15gb, all had green arrows beside them. Tonight ik tried to play them offline but a lot them were not available. After ...

Maria_B

Moderator

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NE baisse PAS automatiquement le volume avec des fichiers locaux lors d'une instruction du GPS

Bonjour J'utilise Spotify avec Waze sur mon téléphone. J'ai remarqué un bug. Normalement, lorsque Spotify diffuse de la musique et que Waze diffuse une instruction vocale, le volume de la musique est automatique baissé durant l'instruction afin de re...

Newbie

Bonjour   J'utilise Spotify avec Waze sur mon téléphone. J'ai remarqué un bug.   Normalement, lorsque Spotify diffuse de la musique et que Waze diffuse une instruction vocale, le v...

1960 Views

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Horrible User Experience: Removal of Downloaded Content

I apparently exceeded my 3 device limit on downloads. I recently got a new phone and turned on downloads. At the time, I was connected to the internet (phone and/or wireless). It downloaded all songs. I started listening to them. About 30 mins into t...

Music Fan

I apparently exceeded my 3 device limit on downloads.  I recently got a new phone and turned on downloads.  At the time, I was connected to the internet (phone and/or wireless).  It do...

Joe

Community Legend

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badux
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Just bought spotify 9.99 premium how do i activate?

I just bought Spotify Premium and saw that one of the perks was that you could skip as many songs as you want so after adding in my credit card information I thought I was good to go!But then I tried to skip a song and it won't let me it just tells m...

Newbie

I just bought Spotify Premium and saw that one of the perks was that you could skip as many songs as you want so after adding in my credit card information I thought I was good to go! But then I t...

Joe

Community Legend

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1 replies

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Can I control music without unlocking my phone?

I have a Samsung A5 and if I want to change the music, I have to put the code in, open Spotify and then change When doing sport it's really not handy.Is it possible to put the controler on the unlocking screen? I think I had that function on my HTC M...

Casual Listener

I have a Samsung A5 and if I want to change the music, I have to put the code in, open Spotify and then change 😕 When doing sport it's really not handy. Is it possible to put the controler on the u...

Maximeislearnin

Casual Listener

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Saving a song or album to My Library takes me offline

It started about a month ago, anytime I save or remove a song from My Library the app goes offline, awywhere from 10 seconds to two or three minutes making the app unusable. Even trying to open the drop down menu on a song or album won't work (aka ad...

Regular

It started about a month ago, anytime I save or remove a song from My Library the app goes offline, awywhere from 10 seconds to two or three minutes making the app unusable. Even trying to open the d...

Joe

Community Legend

504 Views

5 replies

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Solved!! Premium Account Problem /Mobile

I have upgraded to family premium account and i have all of the premium features to desktop (windows OS) but i can only use offline listening mode on my phone(android). I can't jump anywhere and i can't skip music as playing song on my android phone....

Newbie

I have upgraded to family premium account and i have all of the premium features to desktop (windows OS) but i can only use offline listening mode on my phone(android). I can't jump anywhere and...

Joe

Community Legend

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1 replies

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Im tired of this!

This is probably the 5th time in 4 months this has happened. I open spotify and a song plays for all of a minute and stops. So i put spotify in offline mode so it doesnt try to stream the song, and i have no songs downloaded anymore. I go back online...

Newbie

This is probably the 5th time in 4 months this has happened. I open spotify and a song plays for all of a minute and stops. So i put spotify in offline mode so it doesnt try to stream the song, and i...

renannobile

Casual Listener

435 Views

2 replies

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Unotelly dns unblocker

I have been a Spotify premium user for about a year, using android devices at home.I use a dns unblocker on my router and have had no problems until the last few days.Now I cannot connect on android when the router is configured to unblocker.As soon ...

Casual Listener

I have been a Spotify premium user for about a year, using android devices at home. I use a dns unblocker on my router and have had no problems until the last few days. Now I cannot connect on andr...

tony102123

Casual Listener

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Solved!! Spotify says please go online to connect to spotify when i sign in

My Spotify will not let me sign in I have internet and when I sign in with Facebook it asks me to go online I don't want to reinstall the app as I would loose all my downloaded songsCan someone please helpKind regards Luke

Casual Listener

My Spotify will not let me sign in I have internet and when I sign in with Facebook it asks me to go online I don't want to reinstall the app as I would loose all my downloaded songs Can someone p...

w0e_t7l-cz3jj

Newbie

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46 replies

10 likes

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Can't browse podcast categories

When i try to browse podcasts i can see nothing but the "all podcasts" sectioni have tried scrolling down to see if there is another section under the "all podcasts", but i scrolled for like 3 minutes and the list keeps going on:(ps: there are no but...

Newbie

When i try to browse podcasts i can see nothing but the "all podcasts" section i have tried scrolling down to see if there is another section under the "all podcasts", but i scrolled for like 3 minu...

516 Views

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Se cierra

Hola amigos ojala ustedes me puedan ayudar, la cosa es que tengo spotify premium y funciona bien dentro de la aplicacion, pero apenas salgo de esta y comienzo a navegar por facebook incluso mensajes por whatsapp y de pronto la musica deja de reproduc...

Newbie

Hola amigos ojala ustedes me puedan ayudar, la cosa es que tengo spotify premium y funciona bien dentro de la aplicacion, pero apenas salgo de esta y comienzo a navegar por facebook incluso mens...

246 Views

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No me reproduce canciones offline

Aún cuando descargo las canciones y guardo los artistas al momento de reproducir sin conexión simplemente no reproduce nada y las carátulas de los discos tampoco aparecen como si no tuviese la canción.¿Alguien sabe a que se debe? Estoy bastante moles...

Newbie

Aún cuando descargo las canciones y guardo los artistas al momento de reproducir sin conexión simplemente no reproduce nada y las carátulas de los discos tampoco aparecen como si no tuviese la canció...

681 Views

0 replies

6 likes

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Ringtones and Notification Stopped Working After Installing Spotify

I installed Spotify on my Microsoft Surface Pro 3 and my Nexus 5 phone and lost all sounds on my Nexus 5. MY phone calls, text messages, and calendar notification do not work at all. I have checked all my setting over and over with no luck; I only ge...

Newbie

I installed Spotify on my Microsoft Surface Pro 3 and my Nexus 5 phone and lost all sounds on my Nexus 5.  MY phone calls, text messages, and calendar notification do not work at all.  I ha...

Joe

Community Legend

387 Views

1 replies

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Solved!! Amazon stick shows up double

Hello I have the issue that my Amazon stick and one of my friends ,that I used long time ago at his place, show up in the app. Since then I changed phones but his Amazon stick shows up in my castable possibilities (attachment first one is mine that I...

Regular

Hello I have the issue that my Amazon stick and one of my friends ,that I used long time ago at his place, show up in the app. Since then I changed phones but his Amazon stick shows up in my castable...

Joe

Community Legend

551 Views

3 replies

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Spotify Premium Downloads deleted

Hi,I recently got Spotify Premium and downloaded some songs, about 800. I use Spotify on 2 devices, my PC and my mobile. And now, the second time this happened, first time yesterday, all my songs I downloaded are still saved in my library, but they a...

Casual Listener

Hi, I recently got Spotify Premium and downloaded some songs, about 800. I use Spotify on 2 devices, my PC and my mobile. And now, the second time this happened, first time yesterday, all my songs I...

554 Views

0 replies

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Bluetooth Connection Doesn't Play Sound

Hi guys. I've searched on this topic and although there are a few threads I haven't come across an actual solution for it yet. I've just purchased a new OnePlus 5 and decided to start giving Spotify a go over Google Play. When I connect via Bluetooth...

Newbie

Hi guys.    I've searched on this topic and although there are a few threads I haven't come across an actual solution for it yet.    I've just purchased a new OnePlus 5 and de...

Hellbilly

Newbie

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What happened to the app

Yesterday there were 3 tabs on the bottom, but now there are 5 and I can't look at the daily mix playlists and my followed artists. Why is this?

Casual Listener

Yesterday there were 3 tabs on the bottom, but now there are 5 and I can't look at the daily mix playlists and my followed artists. Why is this?

5jfsfw5ri0lo7mw

Casual Listener

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6 replies

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Data Usage - Mobile vs WI-FI

Hello, I have a question about Data usage, I noticed something at Data usage like Mobile Data on Background is 789 MB and on the WI-FI the background is 33.75 MBWhy Background takes so much on Mobile Data?I know that I use a little bit of mobile data...

Music Fan

Hello, I have a question about Data usage, I noticed something at Data usage like Mobile Data on Background is 789 MB and on the WI-FI the background is 33.75 MB Why Background takes so much on Mobi...

413 Views

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