Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
The last night I downloaded my music to listen in my travel, I opened the app and my music is gone, I'm so angry with this.My SD card isn't full, I don't cross the download songs limit, is my only one account and I'm sure that I downloaded my albums ...
The last night I downloaded my music to listen in my travel, I opened the app and my music is gone, I'm so angry with this. My SD card isn't full, I don't cross the download songs limit, is my...
Roadie
257 Views
1 replies
0 likes
i wish to delete my spotify account and re install it...i wish to start from scratch with no songs...how do I do that
i wish to delete my spotify account and re install it...i wish to start from scratch with no songs...how do I do that
Roadie
297 Views
1 replies
0 likes
I love Spotify connect however it only plays one track from the original device to connected device i.e. Spotify on my Android Phone connected to my Desktop only plays one track before reverting back to my phone. Do not want to go back to the phone t...
I love Spotify connect however it only plays one track from the original device to connected device i.e. Spotify on my Android Phone connected to my Desktop only plays one track before reverting back...
275 Views
0 replies
0 likes
My spotify app in samsung phone was automatically logged out 2 days ago. I hav been trying to log in again and again since that time. Even trying to create new account and log in but it still does not work at all. The error message is appeared that ....
My spotify app in samsung phone was automatically logged out 2 days ago. I hav been trying to log in again and again since that time. Even trying to create new account and log in but it still ...
Newbie
2447 Views
4 replies
0 likes
While I am listening to music, the ap will just shut down and close. This is happening continuously.. And rather annoying.. I have reinstalled the ap, cleared the cache, shut the ap down myself, but to no avail.. What else could I try? Thanks AWK
While I am listening to music, the ap will just shut down and close. This is happening continuously.. And rather annoying.. I have reinstalled the ap, cleared the cache, shut the ap down mysel...
Roadie
300 Views
1 replies
0 likes
I have several synced files in my device. They play correctly, but the album art doesn't show, neither in the main player nor in the lock screen. It is worth noting that in the Windows Desktop player the album art does show, and if I open the file wi...
I have several synced files in my device. They play correctly, but the album art doesn't show, neither in the main player nor in the lock screen. It is worth noting that in the Windows Desktop player...
385 Views
0 replies
1 likes
Hello,Today I got my Samsung s7 edge and after downloading Spotify it will not acknowledge my premium account.I reinstalled the app and signed in multiple times but it always asks if I want to go premium but not to activate my account on this device....
Hello, Today I got my Samsung s7 edge and after downloading Spotify it will not acknowledge my premium account. I reinstalled the app and signed in multiple times but it always asks if I want t...
Newbie
504 Views
1 replies
0 likes
Hey folks, On my commute I love to turn offline mode on and shuffle all songs. Problem is it shuffles to a song I haven't downloaded and freezes there not starting the track or moving on. Quite frustrating when you're on the highway and can't do anyt...
Hey folks, On my commute I love to turn offline mode on and shuffle all songs. Problem is it shuffles to a song I haven't downloaded and freezes there not starting the track or moving on. Qu...
443 Views
0 replies
1 likes
So I recently purchased a smart watch (Moto 360, 1st Generation) and have been using it for a day or two. If I am listening to spotify on my phone, I get the pop up on my watch. I click to pause the music through my watch, but while the symbol does c...
So I recently purchased a smart watch (Moto 360, 1st Generation) and have been using it for a day or two. If I am listening to spotify on my phone, I get the pop up on my watch. I click to pause the ...
Casual Listener
2212 Views
4 replies
2 likes
This problem has infuriated me across 2 different handsets (Samsung Galaxy S3 and Google Nexus 4) to the point now where I will cancel my subscription because it is costing me in data without me realising all of the time. Here's my issue: I download ...
This problem has infuriated me across 2 different handsets (Samsung Galaxy S3 and Google Nexus 4) to the point now where I will cancel my subscription because it is costing me in data without me real...
Regular
6218 Views
10 replies
2 likes
During middle of a song in playlist web player message pops up, stops current song and play list and starts an unwanted random playlist. It also adds the unwanted playlist to following.
During middle of a song in playlist web player message pops up, stops current song and play list and starts an unwanted random playlist. It also adds the unwanted playlist to following.
Community Legend
577 Views
3 replies
0 likes
I can't start up spotify from my smartwatch when the offline mode is enabled in my spotify app on my phone. I have the offline mode on quite often to reduce data usage. I don't understand why I can't start up the app when it's in offline mode though,...
I can't start up spotify from my smartwatch when the offline mode is enabled in my spotify app on my phone. I have the offline mode on quite often to reduce data usage. I don't understand why I can't...
Community Legend
442 Views
1 replies
0 likes
So, I'm having an issue that I don't know how to solve. Im trying to save an album on my phone, which I've never had a problem with before, but it's telling me I don't have any space on my device. Is that related to how much storage I have on Spotify...
So, I'm having an issue that I don't know how to solve. Im trying to save an album on my phone, which I've never had a problem with before, but it's telling me I don't have any space on my device. Is...
Community Legend
340 Views
1 replies
0 likes
I have had storage problems with spotify since i first used it on a smartphone which dates years back. Currently i have figured out exactly what seems to be the problem (the symptoms, not the solution unfortunately). So, Spotify will save to my SD-Ca...
I have had storage problems with spotify since i first used it on a smartphone which dates years back. Currently i have figured out exactly what seems to be the problem (the symptoms, ...
388 Views
0 replies
5 likes
HiI have Spotify Premium , For some reason i had to force stop spotify in Settings > Apps. Then i had to login again but all of my saved songs and music collections were gone. The saved songs are still present in my SD Card but spotify seems to have ...
Hi I have Spotify Premium , For some reason i had to force stop spotify in Settings > Apps. Then i had to login again but all of my saved songs and music collections were gone. The saved songs ar...
Community Legend
255 Views
1 replies
0 likes
El mes pasado me pase a Spotify free e igualmente se me hizo un cargo a la tarjeta de crédito quisiera saber por qué?
El mes pasado me pase a Spotify free e igualmente se me hizo un cargo a la tarjeta de crédito quisiera saber por qué?
215 Views
0 replies
0 likes
C'est un calvaire que beacoup d'abonnés payants de Spotify pour android connaissent, la nouvelle application toute de noire vétue est géniale, certes, mais pour qu'elle soit parfaite il manque un élément capital: le choix du lieu de stockage des musi...
C'est un calvaire que beacoup d'abonnés payants de Spotify pour android connaissent, la nouvelle application toute de noire vétue est géniale, certes, mais pour qu'elle soit parfaite il man...
Newbie
45829 Views
28 replies
5 likes
Hey there, During this weeks my Spotify is working hard. All days i have to that download all my songa because Spotify removes it. My smartphone is an Samsumg S5 Neo and the app is updated. I need help, because im tired with this problem that put my ...
Hey there, During this weeks my Spotify is working hard. All days i have to that download all my songa because Spotify removes it. My smartphone is an Samsumg S5 Neo and the app is up...
230 Views
0 replies
0 likes
I am getting a really choppy connection between my Android phone (Software version 6.0) and my Kia radio (2015 Soul, standard issue) via bluetooth. DIdn't use to have this problem. My Spotify software is updated. Any ideas would be greatly appreciate...
I am getting a really choppy connection between my Android phone (Software version 6.0) and my Kia radio (2015 Soul, standard issue) via bluetooth. DIdn't use to have this problem. My Spotify softwar...
Casual Listener
19885 Views
3 replies
1 likes
Hey everyone, Recently I have been having trouble with my Samsung Galaxy s5 running Android 6.0.1 Marshmello. The music likes to stutter/cut out then cut back in at random times during songs. This is over Bluetooth as well and on normal headphones. T...
Hey everyone, Recently I have been having trouble with my Samsung Galaxy s5 running Android 6.0.1 Marshmello. The music likes to stutter/cut out then cut back in at random times during songs...
Newbie
738 Views
2 replies
1 likes
