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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1028 Views
  • 0 replies
  • 4 likes

Saved Albums keep on un-downloading themselves!

I've been a premium (family pack) user for years. Frustratingly, my downloaded albums, of which I have, currently 2,900 tracks, occasionally just all get un-downloaded. I can't figure out if there's a 'download all' setting as it takes me close to 20...

  • Newbie
  • I've been a premium (family pack) user for years. Frustratingly, my downloaded albums, of which I have, currently 2,900 tracks, occasionally just all get un-downloaded. I can't figure out if there's ...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Je ne peux pas transférer ma musique sur ma carte sd

Bonjour, je ne vois pas le bouton transférer pour mettre ma musique télécharger sur ma carte SD. Je suis sur Android Sony Xperia e5.Quelques screenshot si dessous ça pourrais vous aidez.Merci d'avance.Je n'ai pas le bouton J'ai téléchargé une playlis...

Screenshot_20170922-074130.png Screenshot_20170922-074201.png Screenshot_20170922-074242.png
  • Casual Listener
  • Bonjour, je ne vois pas le bouton transférer pour mettre ma musique télécharger sur ma carte SD. Je suis sur Android Sony Xperia e5. Quelques screenshot si dessous ça pourrais vous aidez. Merci d'a...
  • 657 Views
  • 0 replies
  • 1 likes
  • 657 Views
  • 0 replies
  • 1 likes

No aparece la opción de almacenamiento en la tarjeta de memoria SD

Spoiler (Highlight to read)Ayer spotify cerro mi sesion en mi celular y tuve que reinstalar la aplicacion y ahora no me deja cambiar de almacenamiento a la SD alguien sabe como arreglar esoAyer spotify cerro mi sesion en mi celular y tuve que reinsta...

  • Newbie
  • Ayer spotify cerro mi sesion en mi celular y tuve que reinstalar la aplicacion y ahora no me deja cambiar de almacenamiento a la SD alguien sabe como arreglar eso
  • 514 Views
  • 0 replies
  • 0 likes
  • 514 Views
  • 0 replies
  • 0 likes

Superuser Contribution Modo sin conexión

Buenos días,Soy usuario de spotify premium y siempre he utilizado la app con mi Windows Phone sin problema. Recientemente he cambiado a Android y no consigo activar el modo sin conexión en mi dispositivo.No puedo escucar mi música cuando no tengo acc...

  • Newbie
  • Buenos días, Soy usuario de spotify premium y siempre he utilizado la app con mi Windows Phone sin problema. Recientemente he cambiado a Android y no consigo activar el modo sin conexión en mi dispo...
  • QueFlashas
  • Casual Listener
  • 17423 Views
  • 2 replies
  • 0 likes
  • 17423 Views
  • 2 replies
  • 0 likes

Web Player prompted stops music and switches playlist

Hi all, When I am listening on my andriod phone, suddenly my music stops and the 'Web Player' poops up. No matter if I click 'continue' or 'listening on my phone', it takes me to a different playlist, nothing I have ever listened to. The most annoyin...

  • Newbie
  • Hi all,   When I am listening on my andriod phone, suddenly my music stops and the 'Web Player' poops up. No matter if I click 'continue' or 'listening on my phone', it takes me to a...
  • Joe
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Phone ap not syncing a couple of songs

About a week ago my phone ap on my Samsung S7 grayed out two songs by the same artist and now won't play them (All of the other songs are fine). On the PC, they are still on my playlist and will play without issue. I have uninstalled the ap and reins...

  • Casual Listener
  • About a week ago my phone ap on my Samsung S7 grayed out two songs by the same artist and now won't play them (All of the other songs are fine). On the PC, they are still on my playlist and will play...
  • Joe
  • Community Legend
  • 423 Views
  • 3 replies
  • 0 likes
  • 423 Views
  • 3 replies
  • 0 likes

No me aparece la opción de almacenar

Hola! No me aparece la opción de almacenar en mi celular, ya configure la memoria SD como almacenamiento interno, configure la memoria SD como almacenamiento externo y ni así me aparece la opción. Tambien quite la memoria y la volví a colocar y nada,...

  • Newbie
  • Hola!   No me aparece la opción de almacenar en mi celular, ya configure la memoria SD como almacenamiento interno, configure la memoria SD como almacenamiento externo y ni así me aparece la o...
  • 840 Views
  • 0 replies
  • 2 likes
  • 840 Views
  • 0 replies
  • 2 likes

démarrage demande compte premium

Bonjour, Sur mon Note 4, SPOTIFY parfois souhaite commencer par une pub ayant le compte FREE, cela me dérange pas sauf que la pub ne se lance jamais. Et si je demande à lancer la musique, SPOTIFY me répond que seul les comptes premium peuvent le fair...

  • Casual Listener
  • Bonjour,   Sur mon Note 4, SPOTIFY parfois souhaite commencer par une pub ayant le compte FREE, cela me dérange pas sauf que la pub ne se lance jamais. Et si je demande à lancer la musique, SP...
  • 370 Views
  • 0 replies
  • 0 likes
  • Android
    Pubnotbegin
    pubquinedémarrepas
  • 370 Views
  • 0 replies
  • 0 likes

Superuser Contribution My music dissappear before I downloaded

The last night I downloaded my music to listen in my travel, I opened the app and my music is gone, I'm so angry with this.My SD card isn't full, I don't cross the download songs limit, is my only one account and I'm sure that I downloaded my albums ...

  • Casual Listener
  • The last night I downloaded my music to listen in my travel, I opened the app and my music is gone, I'm so angry with this. My SD card isn't full, I don't cross the download songs  limit, is my...
  • Aimee_T
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify account

i wish to delete my spotify account and re install it...i wish to start from scratch with no songs...how do I do that

  • Newbie
  • i wish to delete my spotify account and re install it...i wish to start from scratch with no songs...how do I do that  
  • Aimee_T
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Spotify Connect plays only one track on connect device then reverts back to original device

I love Spotify connect however it only plays one track from the original device to connected device i.e. Spotify on my Android Phone connected to my Desktop only plays one track before reverting back to my phone. Do not want to go back to the phone t...

  • Regular
  • I love Spotify connect however it only plays one track from the original device to connected device i.e. Spotify on my Android Phone connected to my Desktop only plays one track before reverting back...
  • 269 Views
  • 0 replies
  • 0 likes
  • bug
  • 269 Views
  • 0 replies
  • 0 likes

Automatically log out and can't log in again!!

My spotify app in samsung phone was automatically logged out 2 days ago. I hav been trying to log in again and again since that time. Even trying to create new account and log in but it still does not work at all. The error message is appeared that ....

  • Casual Listener
  • My spotify app in samsung phone was automatically logged out 2 days ago. I hav been trying to log in again and again since that time.  Even trying to create new account and log in but it still ...
  • Raunaq
  • Newbie
  • 2423 Views
  • 4 replies
  • 0 likes
  • 2423 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify shuts down when playing music

While I am listening to music, the ap will just shut down and close. This is happening continuously.. And rather annoying.. I have reinstalled the ap, cleared the cache, shut the ap down myself, but to no avail.. What else could I try? Thanks AWK

  • Casual Listener
  • While I am listening to music, the ap will just shut down and close. This is happening continuously.. And rather annoying..  I have reinstalled the ap, cleared the cache, shut the ap down mysel...
  • Aimee_T
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Album art doesn't show for synced local files

I have several synced files in my device. They play correctly, but the album art doesn't show, neither in the main player nor in the lock screen. It is worth noting that in the Windows Desktop player the album art does show, and if I open the file wi...

  • Newbie
  • I have several synced files in my device. They play correctly, but the album art doesn't show, neither in the main player nor in the lock screen. It is worth noting that in the Windows Desktop player...
  • 377 Views
  • 0 replies
  • 1 likes
  • 377 Views
  • 0 replies
  • 1 likes

Spotify on samsung s7 edge will not recognize premium

Hello,Today I got my Samsung s7 edge and after downloading Spotify it will not acknowledge my premium account.I reinstalled the app and signed in multiple times but it always asks if I want to go premium but not to activate my account on this device....

  • Newbie
  • Hello, Today I got my Samsung s7 edge and after downloading Spotify it will not acknowledge my premium account. I reinstalled the app and signed in multiple times but it always asks if I want t...
  • ayecove
  • Newbie
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Offline Mode: Freezing on songs I haven't downloaded??

Hey folks, On my commute I love to turn offline mode on and shuffle all songs. Problem is it shuffles to a song I haven't downloaded and freezes there not starting the track or moving on. Quite frustrating when you're on the highway and can't do anyt...

  • Newbie
  • Hey folks,   On my commute I love to turn offline mode on and shuffle all songs. Problem is it shuffles to a song I haven't downloaded and freezes there not starting the track or moving on. Qu...
  • 429 Views
  • 0 replies
  • 1 likes
  • 429 Views
  • 0 replies
  • 1 likes

Cannot Pause Through Bluetooth Connected Devices

So I recently purchased a smart watch (Moto 360, 1st Generation) and have been using it for a day or two. If I am listening to spotify on my phone, I get the pop up on my watch. I click to pause the music through my watch, but while the symbol does c...

  • Casual Listener
  • So I recently purchased a smart watch (Moto 360, 1st Generation) and have been using it for a day or two. If I am listening to spotify on my phone, I get the pop up on my watch. I click to pause the ...
  • KG11
  • Casual Listener
  • 2160 Views
  • 4 replies
  • 2 likes
  • 2160 Views
  • 4 replies
  • 2 likes

Android offline - playlists songs undownload

This problem has infuriated me across 2 different handsets (Samsung Galaxy S3 and Google Nexus 4) to the point now where I will cancel my subscription because it is costing me in data without me realising all of the time. Here's my issue: I download ...

  • Regular
  • This problem has infuriated me across 2 different handsets (Samsung Galaxy S3 and Google Nexus 4) to the point now where I will cancel my subscription because it is costing me in data without me real...
  • winterwulf
  • Regular
  • 6152 Views
  • 10 replies
  • 2 likes
  • 6152 Views
  • 10 replies
  • 2 likes

Unwanted playlist web player android

During middle of a song in playlist web player message pops up, stops current song and play list and starts an unwanted random playlist. It also adds the unwanted playlist to following.

  • Casual Listener
  • During middle of a song in playlist web player message pops up, stops current song and play list and starts an unwanted random playlist. It also adds the unwanted playlist to following. 
  • Joe
  • Community Legend
  • 556 Views
  • 3 replies
  • 0 likes
  • 556 Views
  • 3 replies
  • 0 likes