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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

386476 Views

544 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Music stops playing 15 sec after phone goes to sleep..but wait there's more

Quick bit of information, Nexus 5x running Android 8.0 with August 2017 security patch with Spotify 8.4.21.508. I have Spotify as "Not Optimized" under battery settings and I am not running any type of "Data Saver" options. I have also cleared cache/...

Newbie

Quick bit of information, Nexus 5x running Android 8.0 with August 2017 security patch with Spotify 8.4.21.508.  I have Spotify as "Not Optimized" under battery settings and I am not running any...

913 Views

0 replies

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Spotify is dowloading without wifi.

Here are 2 screenshots. It happens randomly.

Newbie

Here are 2 screenshots. It happens randomly.

Joe

Community Legend

578 Views

2 replies

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Unavailable songs

Hey guys,I have a problem with downloading songs on my Android Phone. I recently put all the physical CDs I have on my computer. Then I went to preferences and add them to the "Local files" section, with success. I modified a few songs to match the s...

Newbie

Hey guys, I have a problem with downloading songs on my Android Phone.   I recently put all the physical CDs I have on my computer. Then I went to preferences and add them to the "Local files...

475 Views

0 replies

1 likes

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all my list are gone blank

all i know is i had a account on auto pay.then i didnt have spotify.so i paid 9.99 and now all my play list is gone?it says soptify saves your ist well how do i get them back? why dont they have a phone you can call

Visitor

all i know is i had a account on auto pay.then i didnt have spotify.so i paid  9.99 and now all my play list is gone?it says soptify saves your ist well how do i get them back? why dont they hav...

309 Views

0 replies

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Downloaded albums deleted

I had approx 20 albums downloaded so I can go offline and still listen to my music. Guess what? One day out of nothing these albums were no longer available in offline mode, no longer appeared to be downloaded. The only downloaded content were the pl...

Newbie

I had approx 20 albums downloaded so I can go offline and still listen to my music. Guess what? One day out of nothing these albums were no longer available in offline mode, no longer appeared to be ...

michiel1995

Casual Listener

333 Views

1 replies

0 likes

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Deletes and re-downloads entire library

This morning my app deleted and then re-downloaded my entire library -- over cellular. I left the "download over cellular" option on because I use it occasionally and I expected that any decision to download would be mine, and not that of a buggy app...

Casual Listener

This morning my app deleted and then re-downloaded my entire library -- over cellular. I left the "download over cellular" option on because I use it occasionally and I expected that any decision to ...

kusuri

Casual Listener

303 Views

1 replies

0 likes

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Non trovo la canzone

Non riesco a trovare la canzone zweistellige haftstrafen di capital Bra..

Newbie

Non riesco a trovare la canzone zweistellige haftstrafen di capital Bra..

344 Views

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Solved!! Problem with download songs

Hi, well i started to download my music and then turn off my wi-fi and don't let me hear the music! I want to know why? I already pay for that, they say if i pay and download i don't need Internet to play so whats going on?

Casual Listener

Hi, well i started to download my music and then turn off my wi-fi and don't let me hear the music! I want to know why? I already pay for that, they say if i pay and download i don't need Internet to...

Villaleblanc

Casual Listener

569 Views

2 replies

0 likes

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Wi-Fi issues

Wi-Fi connects - browsing works, videos play on YouTube, however when it comes to Spotify my playlist appear but the songs are greyed out and a "no internet connection" appears at the bottom. All works fine with 4g cellular but Wi-Fi is giving me fit...

Newbie

Wi-Fi connects - browsing works, videos play on YouTube, however when it comes to Spotify my playlist appear but the songs are greyed out and a "no internet connection" appears at the bottom. All wor...

322 Views

0 replies

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Music doesn't start on Chromecast

I'm trying to get Spotify casting from my phone working on my Chromecast. I start a song on my Android phone, go to Devices, and cast to my Chromecast. The Chromecast switches to the Spotify page, but nothing plays and my phone eventually gives up tr...

Newbie

I'm trying to get Spotify casting from my phone working on my Chromecast. I start a song on my Android phone, go to Devices, and cast to my Chromecast. The Chromecast switches to the Spotify pag...

kasperkamperman

Music Fan

517 Views

1 replies

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Can No Longer Download Songs

I keep getting the message to "Go to Settings to download using cellular." despite the fact that the feature is currently turned on. And songs don't seem to be downloaded. I've tried to turn off the download using celluar setting and turn it on again...

Newbie

I keep getting the message to "Go to Settings to download using cellular." despite the fact that the feature is currently turned on. And songs don't seem to be downloaded. I've tried to turn off the ...

287 Views

0 replies

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Mp3s added from Mac Not Available on Android

From my Mac I added a few local mp3s onto a playlist. The playlist also has one non-local song added from Spotify. Within the Mac the playlist plays flawlessly. But through my Android Spotify app, only that non-local song is available and playable. T...

Newbie

From my Mac I added a few local mp3s onto a playlist. The playlist also has one non-local song added from Spotify.   Within the Mac the playlist plays flawlessly. But through my Android Spotif...

Joe

Community Legend

310 Views

1 replies

0 likes

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Solved!! Music stopped after 1 or 2 song played

Hi,I've got problem on my spotify app. The music always stop playing after 1 or 2 song played. It's really annoying. Fyi, the apps is running on Xiaomi Redmi Note 4 with MIUI 9. Please solve this problem immediately. Thanks!

Casual Listener

Hi, I've got problem on my spotify app. The music always stop playing after 1 or 2 song played. It's really annoying. Fyi, the apps is running on Xiaomi Redmi Note 4 with MIUI 9. Please solve this p...

sonicblaze

Casual Listener

653 Views

2 replies

0 likes

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do you have any good lists

any suggestions

Newbie

any suggestions

jmdesin892

Roadie

261 Views

1 replies

0 likes

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Media Controls

When I am driving, I have spofiy open, with the media controls full screen. I've noticed that the media controls are being hidden in favour of showing the album art work, which means I need to tap on the screen to then change songs. Missing the butto...

Newbie

When I am driving, I have spofiy open, with the media controls full screen. I've noticed that the media controls are being hidden in favour of showing the album art work, which means I need to tap on...

368 Views

0 replies

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Extreme quality is not.

Just downloaded all the TIME CAPSULE songs over WiFi, "extreme quality." They sound like garbage, compression artifacts everywhere. It's like the "time capsule" means MP3s originally found on Napster. Am I the only one with this problem? Why am I pay...

Casual Listener

Just downloaded all the TIME CAPSULE songs over WiFi, "extreme quality."   They sound like garbage, compression artifacts everywhere. It's like the "time capsule" means MP3s originally found o...

jmdesin892

Roadie

903 Views

1 replies

0 likes

quality
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Strange Noise randomly

I have a Samsung note 5, and when i use Spotify Premium sometimes a weird noise appears and it starts to be annoying and more frequently, so help me fixit please

Casual Listener

I have a Samsung note 5, and when i use Spotify Premium sometimes a weird noise appears and it starts to be annoying and more frequently, so help me fixit please 

franco227

Casual Listener

538 Views

2 replies

0 likes

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Notification Bar and Lock Screen Buttons Don't Work and Crashes

Hi Everyone I have a big problem with my Spotify app, when i'm in the app, all works, notification bar and lock screen, but, when i go into my launcher or another app, all the buttons stop to work and when i get into the app again, it crashes, i trie...

Newbie

Hi Everyone   I have a big problem with my Spotify app, when i'm in the app, all works, notification bar and lock screen, but, when i go into my launcher or another app, all the buttons stop t...

259 Views

0 replies

0 likes

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Every Saved Playlist Personalised & Spotify Playlists Have Songs Not Playing Back Suddenly

Hi everyone..I've been a Spotify Premium subscriber for nearly 3 years & Im currently listening to Spotify on an LG Android Smartphone/Device. The problem Im having is today I did an uninstall on my Spotify app & reinstalled it. Since doing so Ive no...

Roadie

Hi everyone..I've been a Spotify Premium subscriber for nearly 3 years & Im currently listening to Spotify on an LG Android Smartphone/Device. The problem Im having is today I did an uninstall on...

319 Views

0 replies

0 likes

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Spotify app on Moto G5 plus keeps crashing

The Spotify-app crashes every now and then. Once or twice a day. It plays 1 second of music and pauses, when I hit play again it plays 1 second of music and pauses, etc. The only thing that gets the app out of this loop is restarting my smartphone. T...

Casual Listener

The Spotify-app crashes every now and then. Once or twice a day. It plays 1 second of music and pauses, when I hit play again it plays 1 second of music and pauses, etc. The only thing that gets the ...

tom2881979

Casual Listener

1738 Views

3 replies

0 likes

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