Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Bonjour J'utilise Spotify avec Waze sur mon téléphone. J'ai remarqué un bug. Normalement, lorsque Spotify diffuse de la musique et que Waze diffuse une instruction vocale, le volume de la musique est automatique baissé durant l'instruction afin de re...
Bonjour J'utilise Spotify avec Waze sur mon téléphone. J'ai remarqué un bug. Normalement, lorsque Spotify diffuse de la musique et que Waze diffuse une instruction vocale, le v...
1922 Views
0 replies
0 likes
I apparently exceeded my 3 device limit on downloads. I recently got a new phone and turned on downloads. At the time, I was connected to the internet (phone and/or wireless). It downloaded all songs. I started listening to them. About 30 mins into t...
I apparently exceeded my 3 device limit on downloads. I recently got a new phone and turned on downloads. At the time, I was connected to the internet (phone and/or wireless). It do...
Community Legend
480 Views
1 replies
0 likes
I just bought Spotify Premium and saw that one of the perks was that you could skip as many songs as you want so after adding in my credit card information I thought I was good to go!But then I tried to skip a song and it won't let me it just tells m...
I just bought Spotify Premium and saw that one of the perks was that you could skip as many songs as you want so after adding in my credit card information I thought I was good to go! But then I t...
Community Legend
480 Views
1 replies
0 likes
I have a Samsung A5 and if I want to change the music, I have to put the code in, open Spotify and then change When doing sport it's really not handy.Is it possible to put the controler on the unlocking screen? I think I had that function on my HTC M...
I have a Samsung A5 and if I want to change the music, I have to put the code in, open Spotify and then change 😕 When doing sport it's really not handy. Is it possible to put the controler on the u...
Casual Listener
4618 Views
2 replies
0 likes
It started about a month ago, anytime I save or remove a song from My Library the app goes offline, awywhere from 10 seconds to two or three minutes making the app unusable. Even trying to open the drop down menu on a song or album won't work (aka ad...
It started about a month ago, anytime I save or remove a song from My Library the app goes offline, awywhere from 10 seconds to two or three minutes making the app unusable. Even trying to open the d...
Community Legend
469 Views
5 replies
0 likes
I have upgraded to family premium account and i have all of the premium features to desktop (windows OS) but i can only use offline listening mode on my phone(android). I can't jump anywhere and i can't skip music as playing song on my android phone....
I have upgraded to family premium account and i have all of the premium features to desktop (windows OS) but i can only use offline listening mode on my phone(android). I can't jump anywhere and...
Community Legend
594 Views
1 replies
0 likes
This is probably the 5th time in 4 months this has happened. I open spotify and a song plays for all of a minute and stops. So i put spotify in offline mode so it doesnt try to stream the song, and i have no songs downloaded anymore. I go back online...
This is probably the 5th time in 4 months this has happened. I open spotify and a song plays for all of a minute and stops. So i put spotify in offline mode so it doesnt try to stream the song, and i...
Casual Listener
417 Views
2 replies
0 likes
I have been a Spotify premium user for about a year, using android devices at home.I use a dns unblocker on my router and have had no problems until the last few days.Now I cannot connect on android when the router is configured to unblocker.As soon ...
I have been a Spotify premium user for about a year, using android devices at home. I use a dns unblocker on my router and have had no problems until the last few days. Now I cannot connect on andr...
Casual Listener
452 Views
2 replies
0 likes
My Spotify will not let me sign in I have internet and when I sign in with Facebook it asks me to go online I don't want to reinstall the app as I would loose all my downloaded songsCan someone please helpKind regards Luke
My Spotify will not let me sign in I have internet and when I sign in with Facebook it asks me to go online I don't want to reinstall the app as I would loose all my downloaded songs Can someone p...
Newbie
117597 Views
46 replies
10 likes
When i try to browse podcasts i can see nothing but the "all podcasts" sectioni have tried scrolling down to see if there is another section under the "all podcasts", but i scrolled for like 3 minutes and the list keeps going on:(ps: there are no but...
When i try to browse podcasts i can see nothing but the "all podcasts" section i have tried scrolling down to see if there is another section under the "all podcasts", but i scrolled for like 3 minu...
497 Views
0 replies
0 likes
Hola amigos ojala ustedes me puedan ayudar, la cosa es que tengo spotify premium y funciona bien dentro de la aplicacion, pero apenas salgo de esta y comienzo a navegar por facebook incluso mensajes por whatsapp y de pronto la musica deja de reproduc...
Hola amigos ojala ustedes me puedan ayudar, la cosa es que tengo spotify premium y funciona bien dentro de la aplicacion, pero apenas salgo de esta y comienzo a navegar por facebook incluso mens...
231 Views
0 replies
0 likes
Aún cuando descargo las canciones y guardo los artistas al momento de reproducir sin conexión simplemente no reproduce nada y las carátulas de los discos tampoco aparecen como si no tuviese la canción.¿Alguien sabe a que se debe? Estoy bastante moles...
Aún cuando descargo las canciones y guardo los artistas al momento de reproducir sin conexión simplemente no reproduce nada y las carátulas de los discos tampoco aparecen como si no tuviese la canció...
663 Views
0 replies
6 likes
I installed Spotify on my Microsoft Surface Pro 3 and my Nexus 5 phone and lost all sounds on my Nexus 5. MY phone calls, text messages, and calendar notification do not work at all. I have checked all my setting over and over with no luck; I only ge...
I installed Spotify on my Microsoft Surface Pro 3 and my Nexus 5 phone and lost all sounds on my Nexus 5. MY phone calls, text messages, and calendar notification do not work at all. I ha...
Community Legend
370 Views
1 replies
0 likes
Hello I have the issue that my Amazon stick and one of my friends ,that I used long time ago at his place, show up in the app. Since then I changed phones but his Amazon stick shows up in my castable possibilities (attachment first one is mine that I...
Hello I have the issue that my Amazon stick and one of my friends ,that I used long time ago at his place, show up in the app. Since then I changed phones but his Amazon stick shows up in my castable...
Community Legend
528 Views
3 replies
0 likes
Hi,I recently got Spotify Premium and downloaded some songs, about 800. I use Spotify on 2 devices, my PC and my mobile. And now, the second time this happened, first time yesterday, all my songs I downloaded are still saved in my library, but they a...
Hi, I recently got Spotify Premium and downloaded some songs, about 800. I use Spotify on 2 devices, my PC and my mobile. And now, the second time this happened, first time yesterday, all my songs I...
545 Views
0 replies
0 likes
Hi guys. I've searched on this topic and although there are a few threads I haven't come across an actual solution for it yet. I've just purchased a new OnePlus 5 and decided to start giving Spotify a go over Google Play. When I connect via Bluetooth...
Hi guys. I've searched on this topic and although there are a few threads I haven't come across an actual solution for it yet. I've just purchased a new OnePlus 5 and de...
Newbie
4842 Views
2 replies
1 likes
Yesterday there were 3 tabs on the bottom, but now there are 5 and I can't look at the daily mix playlists and my followed artists. Why is this?
Yesterday there were 3 tabs on the bottom, but now there are 5 and I can't look at the daily mix playlists and my followed artists. Why is this?
Casual Listener
1092 Views
6 replies
0 likes
Hello, I have a question about Data usage, I noticed something at Data usage like Mobile Data on Background is 789 MB and on the WI-FI the background is 33.75 MBWhy Background takes so much on Mobile Data?I know that I use a little bit of mobile data...
Hello, I have a question about Data usage, I noticed something at Data usage like Mobile Data on Background is 789 MB and on the WI-FI the background is 33.75 MB Why Background takes so much on Mobi...
399 Views
0 replies
0 likes
Olá, efetuei o pagamento ontem do spotify premium família, mas ao tentar adicionar músicas em fila para tocar depois ele diz que isso é um recurso do premium me perguntando se quero fazer upgrade. Além disso, não consigo passar um pouco pra frente a ...
Olá, efetuei o pagamento ontem do spotify premium família, mas ao tentar adicionar músicas em fila para tocar depois ele diz que isso é um recurso do premium me perguntando se quero fazer upgrade. &...
Newbie
254 Views
1 replies
0 likes
Please fix the lyrics being cut off. I cannot see the last one or two lines or they are cut in the middle.This way i cannot enjoy the behind the lyrics feature, and i pay for premium, and this way cannot fully use the spotify service i paid for.In th...
Please fix the lyrics being cut off. I cannot see the last one or two lines or they are cut in the middle. This way i cannot enjoy the behind the lyrics feature, and i pay for premium, and this way ...
Composer
1711 Views
6 replies
0 likes
