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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6336 Views

0 replies

7 likes

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Speichern auf SD nicht mehr möglich und Alben werden gelöscht

Aloha @LL,seit heute gibt es bei mir unter den Optionen nicht mehr die möglichkeit auszuwählen wo ich die Datein hinspeichern möchte. Und was mich auch tierisch nervt ist das ich mindestens 2mal im Monat alle Playlisten und Alben neu runterladen muss...

Newbie

Aloha @LL, seit heute gibt es bei mir unter den Optionen nicht mehr die möglichkeit auszuwählen wo ich die Datein hinspeichern möchte.  Und was mich auch tierisch nervt ist das ich mindestens ...

603 Views

0 replies

2 likes

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  • 0 replies
  • 2 likes

Cant download favourites

Spotify is super slow so I uninstalled, rebooted, and reinstalled spotify. Now I get an error downloading playlists.

Regular

Spotify is super slow so I uninstalled, rebooted, and reinstalled spotify. Now I get an error downloading playlists.

226 Views

0 replies

0 likes

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spotify jumps to first song of playlist (creates same queue repeatedly)

Hey everyone, Whenever I use my galaxy s5 to control the music on my pc spotify creates a queue. I've tried deleting all songs in the queue multiple times (on pc and phone) but after i pick a song i want to listen too it just recreates the some darn ...

Newbie

Hey everyone,   Whenever I use my galaxy s5 to control the music on my pc spotify creates a queue. I've tried deleting all songs in the queue multiple times (on pc and phone) but after i pick ...

MisterGrinch28

Visitor

923 Views

2 replies

2 likes

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Deleted Songs

Hi, I have spotify premium and have many songs downloaded. However the past week, my downloaded songs only stay on my device for around 1 day and then all of a sudden, they go shaded and won't let me play them offline? Any tips?

Newbie

Hi,   I have spotify premium and have many songs downloaded. However the past week, my downloaded songs only stay on my device for around 1 day and then all of a sudden, they go shaded and won...

262 Views

0 replies

0 likes

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Sync local files on mobile? (without PC)

Hi all,This might be seems a redundant questions but i really looked keenly for an answer and couldn't find any. I saw all previous answers which depends on adding your local music to your PC (make a playlist) then playing then through the same wifi ...

Newbie

Hi all, This might be seems a redundant questions but i really looked keenly for an answer and couldn't find any. I saw all previous answers which depends on adding your local music to your PC (ma...

1301 Views

0 replies

3 likes

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Skip not working with premium

I just purchased premium and every time I try to skip it gives me a pop up that says "get premium" even though I already have it. I've logged out and then logged back in and even restarted my phone. Please help!

Casual Listener

I just purchased premium and every time I try to skip it gives me a pop up that says "get premium" even though I already have it. I've logged out and then logged back in and even restarted my phone. ...

female_carcass

Casual Listener

639 Views

2 replies

0 likes

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Store on sd card

I would like to move the app to my SD card, which has more than enough storage, but that option doesn't seem to be available, even though I can do it with other apps. Alternatively, I would like to store downloaded music on the SD card, but I couldn'...

Regular

I would like to move the app to my SD card, which has more than enough storage, but that option doesn't seem to be available, even though I can do it with other apps. Alternatively, I would like to s...

atreotb

Regular

452 Views

4 replies

0 likes

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Musik auf Android radio übertragen

Hallo, ich habe ein Auto radio mit Android 5.1 aber leider kein internet, jetzt meine drage ist es möglich eine playlist auf meinem handy auf eine externe sd herunter zu landen und dann die sd ins auto radio und dann in der spotify app den Speicher o...

Newbie

Hallo, ich habe ein Auto radio mit Android 5.1 aber leider kein internet, jetzt meine drage ist es möglich eine playlist auf meinem handy auf eine externe sd herunter zu landen und dann die sd ins au...

300 Views

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0 likes

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Cancel a download list...

Dear Spotify, I love your app so much, barely everything is well designed for music lovers. But there's one thing that make me very angry : THE DOWNLOAD LIST. I don't have 150gb data per month, and I see you coming with "huehue just turn off wifi boy...

Casual Listener

Dear Spotify,   I love your app so much, barely everything is well designed for music lovers. But there's one thing that make me very angry : THE DOWNLOAD LIST.   I don't have 150g...

Srygor

Casual Listener

1109 Views

1 replies

0 likes

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Saving to SD card not an option

I have a Moto G4, and am unable to save downloaded songs to my SD card. Very annoying as it uses about 7 GB of my phone's storage!! Any help would be great

Newbie

I have a Moto G4, and am unable to save downloaded songs to my SD card. Very annoying as it uses about 7 GB of my phone's storage!! Any help would be great

Joe

Community Legend

363 Views

3 replies

0 likes

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Soundhound Playlist Won't Connect

Not sure if this is on Soundhound or Spotify's end, but when I use Soundhound I used to be able to connect it to Spotify to make a Soundhound playlist, making it easy to add songs to Spotify without the option to listen to it & add it. Just curious a...

Newbie

Not sure if this is on Soundhound or Spotify's end, but when I use Soundhound I used to be able to connect it to Spotify to make a Soundhound playlist, making it easy to add songs to Spotify without ...

Dhanya

Newbie

1315 Views

1 replies

4 likes

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ACCOUNT HACKED - Need help

Hi - Need someone's help from Spotify ASAP. I received an email this morning that my email address associated with my Spotify Premium account has been changed. I now can't get into my account since the email and pw was changed. I have created a new a...

Casual Listener

Hi - Need someone's help from Spotify ASAP. I received an email this morning that my email address associated with my Spotify Premium account has been changed. I now can't get into my account since t...

imran7

Casual Listener

310 Views

2 replies

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Downloaded songs are deleted/unloaded randomly without permission

I've been having this problem for some time now... Sometimes I'll check my downloaded albums and find that all of them have been removed from my cellphone storage. The albums are still being saved by Spotify on My Music... it's just the locally saved...

Casual Listener

I've been having this problem for some time now... Sometimes I'll check my downloaded albums and find that all of them have been removed from my cellphone storage. The albums are still being saved by...

ympb

Casual Listener

1451 Views

3 replies

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ANDROID & BMW APP HELP!!!!

Can someone please help me understand why my brand new bmw and recently updated spotify, hate one another? More often than not, spotify doesn't even show up on my media list, even if I plug the phone in. On the slight chance that it does appear, I ge...

Newbie

Can someone please help me understand why my brand new bmw and recently updated spotify, hate one another? More often than not, spotify doesn't even show up on my media list, even if I plug the phone...

BMWOslo

Newbie

418 Views

1 replies

0 likes

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Sound distortion

I have a new phone and now spotify Sounds awful. It's really distorted, what should I do?

Visitor

I have a new phone and now spotify Sounds awful. It's really distorted, what should I do?

368 Views

0 replies

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new phone and my playlists did not transfer

playlist did not transfer to my new phone and says i do not have premium, I went to my account on my decktop and it says i do have premium but cannot get it on my phone and all my music is gone. i now have a samsung galaxy S8

Newbie

playlist did not transfer to my new phone and says i do not have premium,  I went to my account on my decktop and it says i do have premium but cannot get it on my phone and all my music is gone...

Joe

Community Legend

1925 Views

1 replies

0 likes

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Offline content not available after shutdown/powerup but still takes up space on SD card

I run Spotify in my car on an older Android phone (Samsung Galaxy S3). Since this phone has no sim card and thus no data connection, I download my playlists (to the SD card) while on WiFi and listen to them on the go. Since I don't drive my car every...

Regular

I run Spotify in my car on an older Android phone (Samsung Galaxy S3).  Since this phone has no sim card and thus no data connection, I download my playlists (to the SD card) while on WiFi and l...

384 Views

0 replies

0 likes

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It's acting weird

My Spotify is acting like it's premium but I have a limit number of skips and I already used the free trial and didn't put my credit card information in when I looking around on the premium account sign up thing when I was bored? Whats wrong with it?

Casual Listener

My Spotify is acting like it's premium but I have a limit number of skips and I already used the free trial and didn't put my credit card information in when I looking around on the premium account s...

Joe

Community Legend

717 Views

3 replies

0 likes

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Not ok

While playing music most of the time it stops itself and i have to tap play all the time to continue playing...whats wrong

Newbie

While playing music most of the time it stops itself and i have to tap play all the time to continue playing...whats wrong

Joe

Community Legend

249 Views

1 replies

0 likes

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