Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Steppa
  • Newbie
  • 14802 Views
  • 55 replies
  • 17 likes
  • 14802 Views
  • 55 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864660 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864660 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23382 Views
  • 3 replies
  • 0 likes
  • 23382 Views
  • 3 replies
  • 0 likes

Annoying pause of 7-12 seconds before every song

Today we've noticed an annoying pause between each song when playing an album. We tried disabling cross-fade but this option is not available. We are using a Chromecast for playing music. Can somebody help us with this? We have a premium account.

  • Casual Listener
  • Today we've noticed an annoying pause between each song when playing an album. We tried disabling cross-fade but this option is not available. We are using a Chromecast for playing music. Can somebod...
  • Schmiel
  • Casual Listener
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Can I control music without unlocking my phone?

I have a Samsung A5 and if I want to change the music, I have to put the code in, open Spotify and then change When doing sport it's really not handy.Is it possible to put the controler on the unlocking screen? I think I had that function on my HTC M...

  • Casual Listener
  • I have a Samsung A5 and if I want to change the music, I have to put the code in, open Spotify and then change 😕 When doing sport it's really not handy. Is it possible to put the controler on the u...
  • Maximeislearnin
  • Casual Listener
  • 3899 Views
  • 2 replies
  • 0 likes
  • 3899 Views
  • 2 replies
  • 0 likes

Spotify stream to ChromeCast issue

Premium accountWhen streaming to Chromecast, Spotify will play several ads in a row, skip through several songs then if it finally settles on a song, mute it 10 seconds in.Seems ok when running Spotify on my phone but the speaker is far better via Ch...

  • Newbie
  • Premium account When streaming to Chromecast, Spotify will play several ads in a row, skip through several songs then if it finally settles on a song, mute it 10 seconds in. Seems ok when running S...
  • 177 Views
  • 0 replies
  • 1 likes
  • 177 Views
  • 0 replies
  • 1 likes

Suggested Songs on a Premium Account

Hi Guys! I used to have a Family Account for a while and switched back to a normal Premium Subscription a few days ago. It seemed to have worked because i am (still) able to save songs to hear them offline. But when listening to some Albums, these an...

  • Newbie
  • Hi Guys!   I used to have a Family Account for a while and switched back to a normal Premium Subscription a few days ago. It seemed to have worked because i am (still) able to save songs to he...
  • Joe
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Tarkuzlive

Señores de SPOTIFY..Por favor necesito saber, él porque se me borro todo lo guardado en mi lista!!Es la segunda vez que me pasa, ( tuve que reiniciar el teléfono) cargar de vuelta todo!! Y

  • Newbie
  • Señores de SPOTIFY.. Por favor necesito saber, él porque se me borro todo lo guardado en mi lista!! Es la segunda vez que me pasa, ( tuve que reiniciar el teléfono) cargar de vuelta todo!! Y
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Unotelly dns unblocker

I have been a Spotify premium user for about a year, using android devices at home.I use a dns unblocker on my router and have had no problems until the last few days.Now I cannot connect on android when the router is configured to unblocker.As soon ...

  • Casual Listener
  • I have been a Spotify premium user for about a year, using android devices at home. I use a dns unblocker on my router and have had no problems until the last few days. Now I cannot connect on andr...
  • tony102123
  • Casual Listener
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Saving a song or album to My Library takes me offline

It started about a month ago, anytime I save or remove a song from My Library the app goes offline, awywhere from 10 seconds to two or three minutes making the app unusable. Even trying to open the drop down menu on a song or album won't work (aka ad...

  • Regular
  • It started about a month ago, anytime I save or remove a song from My Library the app goes offline, awywhere from 10 seconds to two or three minutes making the app unusable. Even trying to open the d...
  • Joe
  • Community Legend
  • 295 Views
  • 5 replies
  • 0 likes
  • 295 Views
  • 5 replies
  • 0 likes

Chromecast from Android, phone stuck on song

When I try to play a playlist, the display on my phone (S7e) gets stuck on first song - I can control song selection on chromecast, but the phone doesn't update to the playing song, and only shows first song when I began cast. Any suggestions?

  • Newbie
  • When I try to play a playlist, the display on my phone (S7e) gets stuck on first song - I can control song selection on chromecast, but the phone doesn't update to the playing song, and only shows fi...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Im tired of this!

This is probably the 5th time in 4 months this has happened. I open spotify and a song plays for all of a minute and stops. So i put spotify in offline mode so it doesnt try to stream the song, and i have no songs downloaded anymore. I go back online...

  • Newbie
  • This is probably the 5th time in 4 months this has happened. I open spotify and a song plays for all of a minute and stops. So i put spotify in offline mode so it doesnt try to stream the song, and i...
  • renannobile
  • Casual Listener
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

Cant use some options

I cant click the button "previous" or "shuffle" in my cellphone even tho I have a premium account. On my computer everything works, does someone have the same problem??

  • Newbie
  • I cant click the button "previous" or "shuffle" in my cellphone even tho I have a premium account. On my computer everything works, does someone have the same problem??
  • itu_
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account Problem /Mobile

I have upgraded to family premium account and i have all of the premium features to desktop (windows OS) but i can only use offline listening mode on my phone(android). I can't jump anywhere and i can't skip music as playing song on my android phone....

  • Newbie
  • I have upgraded to family premium account and i have all of the premium features to desktop (windows OS) but i can only use offline listening mode on my phone(android). I can't jump anywhere and...
  • Joe
  • Community Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Just bought spotify 9.99 premium how do i activate?

I just bought Spotify Premium and saw that one of the perks was that you could skip as many songs as you want so after adding in my credit card information I thought I was good to go!But then I tried to skip a song and it won't let me it just tells m...

  • Newbie
  • I just bought Spotify Premium and saw that one of the perks was that you could skip as many songs as you want so after adding in my credit card information I thought I was good to go! But then I t...
  • Joe
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Horrible User Experience: Removal of Downloaded Content

I apparently exceeded my 3 device limit on downloads. I recently got a new phone and turned on downloads. At the time, I was connected to the internet (phone and/or wireless). It downloaded all songs. I started listening to them. About 30 mins into t...

  • Music Fan
  • I apparently exceeded my 3 device limit on downloads.  I recently got a new phone and turned on downloads.  At the time, I was connected to the internet (phone and/or wireless).  It do...
  • Joe
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • badux
  • 323 Views
  • 1 replies
  • 0 likes

NE baisse PAS automatiquement le volume avec des fichiers locaux lors d'une instruction du GPS

Bonjour J'utilise Spotify avec Waze sur mon téléphone. J'ai remarqué un bug. Normalement, lorsque Spotify diffuse de la musique et que Waze diffuse une instruction vocale, le volume de la musique est automatique baissé durant l'instruction afin de re...

  • Newbie
  • Bonjour   J'utilise Spotify avec Waze sur mon téléphone. J'ai remarqué un bug.   Normalement, lorsque Spotify diffuse de la musique et que Waze diffuse une instruction vocale, le v...
  • 1555 Views
  • 0 replies
  • 0 likes
  • 1555 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify hace que mi celular se reinicie sólo

Tengo spotify Premium en mi Samsung galaxy ace 4 y luego de usar la app mi teléfono se reinicia Ya reinstale la app y hasta reinicie de fábrica el celular

  • Newbie
  • Tengo spotify Premium en mi Samsung galaxy ace 4 y luego de usar la app mi teléfono se reinicia Ya reinstale la app y hasta reinicie de fábrica el celular
  • HernanCortes
  • Newbie
  • 5827 Views
  • 6 replies
  • 5 likes
  • 5827 Views
  • 6 replies
  • 5 likes

I want to REARRANGE TRACKS INSIDE PLAYLIST on Android

I'm just not understanding WHY I CANNOT PUT MY MUSIC IN A SPECIFIC ORDER MYSELF. All I do list to music on this app. I use this app on my DESKTOP, my PS4, but 80 PERCENT of the time on MY SAMSUNG. I do the radio, the albums, recommeded stations and p...

  • Newbie
  • I'm just not understanding WHY I CANNOT PUT MY MUSIC IN A SPECIFIC ORDER MYSELF. All I do list to music on this app. I use this app on my DESKTOP, my PS4, but 80 PERCENT of the time on MY SAMSUNG. I ...
  • Mikimoto
  • Gig Goer
  • 819 Views
  • 3 replies
  • 2 likes
  • 819 Views
  • 3 replies
  • 2 likes

Can't browse podcast categories

When i try to browse podcasts i can see nothing but the "all podcasts" sectioni have tried scrolling down to see if there is another section under the "all podcasts", but i scrolled for like 3 minutes and the list keeps going on:(ps: there are no but...

  • Newbie
  • When i try to browse podcasts i can see nothing but the "all podcasts" section i have tried scrolling down to see if there is another section under the "all podcasts", but i scrolled for like 3 minu...
  • 395 Views
  • 0 replies
  • 0 likes
  • 395 Views
  • 0 replies
  • 0 likes

Se cierra

Hola amigos ojala ustedes me puedan ayudar, la cosa es que tengo spotify premium y funciona bien dentro de la aplicacion, pero apenas salgo de esta y comienzo a navegar por facebook incluso mensajes por whatsapp y de pronto la musica deja de reproduc...

  • Newbie
  • Hola amigos ojala ustedes me puedan ayudar, la cosa es que tengo spotify premium y funciona bien dentro de la aplicacion, pero apenas salgo de esta y comienzo a navegar por facebook incluso mens...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

No me reproduce canciones offline

Aún cuando descargo las canciones y guardo los artistas al momento de reproducir sin conexión simplemente no reproduce nada y las carátulas de los discos tampoco aparecen como si no tuviese la canción.¿Alguien sabe a que se debe? Estoy bastante moles...

  • Newbie
  • Aún cuando descargo las canciones y guardo los artistas al momento de reproducir sin conexión simplemente no reproduce nada y las carátulas de los discos tampoco aparecen como si no tuviese la canció...
  • 551 Views
  • 0 replies
  • 6 likes
  • 551 Views
  • 0 replies
  • 6 likes

Ringtones and Notification Stopped Working After Installing Spotify

I installed Spotify on my Microsoft Surface Pro 3 and my Nexus 5 phone and lost all sounds on my Nexus 5. MY phone calls, text messages, and calendar notification do not work at all. I have checked all my setting over and over with no luck; I only ge...

  • Newbie
  • I installed Spotify on my Microsoft Surface Pro 3 and my Nexus 5 phone and lost all sounds on my Nexus 5.  MY phone calls, text messages, and calendar notification do not work at all.  I ha...
  • Joe
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes