Announcements

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839962 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839962 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13639 Views
  • 1 replies
  • 0 likes
  • 13639 Views
  • 1 replies
  • 0 likes

Solved!! where is my file actually stored?

it's on external memory on spotify settings, but it's also using my internal memory on my phone settings..

  • Casual Listener
  • it's on external memory on spotify settings, but it's also using my internal memory on my phone settings..
  • diardo
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

What is the difference between saved music and downloaded music?

This question has been asked before but it was marked as solved when someone answered that downloaded means you can listen offline, but this can not be true as I can listen to my saved music offline even when it is not downloaded. Also I have a secon...

  • Regular
  • This question has been asked before but it was marked as solved when someone answered that downloaded means you can listen offline, but this can not be true as I can listen to my saved music offline ...
  • Boddha
  • Regular
  • 1637 Views
  • 2 replies
  • 0 likes
  • 1637 Views
  • 2 replies
  • 0 likes

Spofify on Vivo V5

Hi Spotify,I am using Vivo V5, within spotify apps I couldnt see equalizer on it. Also, i want spotify to appear on my lock screen? Can you fix this?

  • Newbie
  • Hi Spotify, I am using Vivo V5, within spotify apps I couldnt see equalizer on it. Also, i want spotify to appear on my lock screen? Can you fix this?
  • 587 Views
  • 0 replies
  • 0 likes
  • 587 Views
  • 0 replies
  • 0 likes

Shuffle and Repeat settings keep resetting

For the past few weeks I've noticed that my settings for Shuffle and Repeat (I always have mine set to Shuffle+Repeat All) keeps resetting on my Android device (they remain the same on my PC though). When I say reset, I mean they both get disabled so...

  • Newbie
  • For the past few weeks I've noticed that my settings for Shuffle and Repeat (I always have mine set to Shuffle+Repeat All) keeps resetting on my Android device (they remain the same on my PC though)....
  • m31317015
  • Casual Listener
  • 2696 Views
  • 3 replies
  • 9 likes
  • lost settings
    repeat
    shuffle
  • 2696 Views
  • 3 replies
  • 9 likes

external card offline music disappearing

Hi Spotify,I have regular problem and even though I doubt it can be solved I am so tired of this I am trying to find answers. Already looked on forums etc. I have my offline albums on external card. When I connect my phone to PC/Mac all the offline m...

  • Visitor
  • Hi Spotify, I have regular problem and even though I doubt it can be solved I am so tired of this I am trying to find answers. Already looked on forums etc.   I have my offline albums on exte...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

freezing during songs

I have Spotify premium on my android and recently it's been freezing halfway through a song. at first it was every third song or so but lately I can't get through a single song without it crapping out. I uninstalled all updates and it's still doing i...

  • Newbie
  • I have Spotify premium on my android and recently it's been freezing halfway through a song. at first it was every third song or so but lately I can't get through a single song without it crapping ou...
  • Jacob
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Recent update - unable to add songs to my playlists

My app was recently updated and when I click add to playlist, nothing happens and the playlists do not show up. Is there a way to go back to the older version?

  • Newbie
  • My app was recently updated and when I click add to playlist, nothing happens and the playlists do not show up. Is there a way to go back to the older version?
  • Joe
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Song function problems

Hi, I can't use any of the functions when i click the option buttons on the song. For example in open up the menu and try add a song to que or add it to a different playlist the option board closes. I can't change much on my phone right now so this i...

  • Newbie
  • Hi, I can't use any of the functions when i click the option buttons on the song. For example in open up the menu and try add a song to que or add it to a different playlist the option board closes. ...
  • Joe
  • Community Legend
  • 213 Views
  • 4 replies
  • 0 likes
  • 213 Views
  • 4 replies
  • 0 likes

Ads made Spotify stupid

i understand that there are supposed to be ads, but not like this;it asked me to watch a video for 30 mins of ad free music, so i did. it never said "thanks for watching", then it played two more ads, 3 songs, and another ad. stuff like this has happ...

  • Casual Listener
  • i understand that there are supposed to be ads, but not like this; it asked me to watch a video for 30 mins of ad free music, so i did. it never said "thanks for watching", then it played two more a...
  • CallMeMONGOOSE
  • Casual Listener
  • 629 Views
  • 2 replies
  • 0 likes
  • 629 Views
  • 2 replies
  • 0 likes

Spotify sonos issues

Sonos app works just fine on android samsung s7. Spotify can not find the sonos speaker. Is there a solution for this ptoblem?

  • Newbie
  • Sonos app works just fine on android samsung s7. Spotify can not find the sonos speaker. Is there a solution for this ptoblem?
  • 54 Views
  • 0 replies
  • 0 likes
  • 54 Views
  • 0 replies
  • 0 likes

Superuser Contribution can't download spotify app

Can somebody help me.I have a spotify accountbut i can't download de spotify app (saying can't download in this land)is there a way to download the app?(samsung, android, google play store)

  • Newbie
  • Can somebody help me. I have a spotify account but i can't download de spotify app (saying can't download in this land) is there a way to download the app? (samsung, android, google play store)
  • sharlinemae
  • Newbie
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Solved!! Won't queue songs

If I'm playing a playlist, and I want to add another song to listen to, it never adds.I have to either play the song and loose my entire playlist which I was listening to, or not play it.When I pay money for a working app and music, I would very much...

  • Casual Listener
  • If I'm playing a playlist, and I want to add another song to listen to, it never adds. I have to either play the song and loose my entire playlist which I was listening to, or not play it. When I p...
  • Joe
  • Community Legend
  • 6672 Views
  • 4 replies
  • 1 likes
  • 6672 Views
  • 4 replies
  • 1 likes

Spotify opens chrom on Android only when connected to bluetooh

Hi I noticed that spotify opens chrome on Android Mobile when it is connected to car blueetooth, making it impossible to operate as chrome always popup after 1s. When the bluetooth is disconnected it is not happening.

  • Newbie
  • Hi   I noticed that spotify opens chrome on Android Mobile when it is connected to car blueetooth, making it impossible to operate as chrome always popup after 1s.   When the bluetooth ...
  • 78 Views
  • 0 replies
  • 0 likes
  • 78 Views
  • 0 replies
  • 0 likes

Solved!! menus não funcionam no moto G4

Boa noite, comunidade.Estou com um problema após a atualização do menu interativo (aquele com três pontos). Após a atualização, não consigo acessar nenhum link do menu, seja adicionar a música a fila ou visitar a página do artista. No celular de uma ...

  • Regular
  • Boa noite, comunidade. Estou com um problema após a atualização do menu interativo (aquele com três pontos). Após a atualização, não consigo acessar nenhum link do menu, seja adicionar a música a fi...
  • Joe
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Spotify pausar

Jag har problem med att Dpotify pausas ibland efter att en låt spelas i 40 sekunder och ibland hinner jag lyssna på flera låtar innan den pausar.Gör det oavsett om jag lyssnar via bluetooth eller via sladd.

  • Newbie
  • Jag har problem med att Dpotify pausas ibland efter att en låt spelas i 40 sekunder och ibland hinner jag lyssna på flera låtar innan den pausar. Gör det oavsett om jag lyssnar via bluetooth eller v...
  • 3574 Views
  • 0 replies
  • 6 likes
  • 3574 Views
  • 0 replies
  • 6 likes

Storage ?

I set up storage in SD card but still take my intern storage ... Please help me, I don't understand why and I already clean-desinstalled and reinstalled Spotify.

  • Newbie
  • I set up storage in SD card but still take my intern storage ... Please help me, I don't understand why and I already clean-desinstalled and reinstalled Spotify.
  • 61 Views
  • 0 replies
  • 0 likes
  • 61 Views
  • 0 replies
  • 0 likes

Suggested songs

I'm extremely frustrated by the suggested songs that continue to interrupt my playlists. Very close to getting rid of spotify.

  • Newbie
  • I'm extremely frustrated by the suggested songs that continue to interrupt my playlists. Very close to getting rid of spotify.
  • Jacob
  • Community Legend
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Solved!! troubles in spotify for android

Good evening, community.I'm having a problem after updating the interactive menu (the one with three dots). After updating, I can not access any menu links, either adding the song to the queue or visiting the artist page. On a friend's cell phone I g...

  • Regular
  • Good evening, community. I'm having a problem after updating the interactive menu (the one with three dots). After updating, I can not access any menu links, either adding the song to the queue or v...
  • Jacob
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Continuous play

Good afternoon - my music will not play in sequence. On some songs *not all* I have to physically get up and press the forward button. I have paid for Premium and I've been a loyal customer for years & on Galaxy S7.Please help!Thanks

  • Casual Listener
  • Good afternoon - my music will not play in sequence. On some songs *not all* I have to physically get up and press the forward button. I have paid for Premium and I've been a loyal customer for years...
  • flairandsquare
  • Casual Listener
  • 1002 Views
  • 5 replies
  • 0 likes
  • 1002 Views
  • 5 replies
  • 0 likes

Env: prod