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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110791 Views

26 replies

3 likes

  • 110791 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

RCox451

Visitor

223077 Views

141 replies

11 likes

Android
autoplay
bluetooth
  • 223077 Views
  • 141 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

580041 Views

79 replies

3 likes

  • 580041 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

477654 Views

577 replies

40 likes

Account
Free
  • 477654 Views
  • 577 replies
  • 40 likes

My offline music and my saved albums disappeared from my cel.

Hi! I'm a Premium user and I'm having a problem with the music on my Android cell.My offline music and my saved albums have disapeared and is not the first time it happens. Other times have happened that online my offline music dissapeared. It should...

Newbie

Hi! I'm a Premium user and I'm having a problem with the music on my Android cell. My offline music and my saved albums have disapeared and is not the first time it happens. Other times have happene...

ultimatetj

Newbie

2788 Views

5 replies

1 likes

  • 2788 Views
  • 5 replies
  • 1 likes

Share feature restarts the app.

When I try the share option inside the app. The app restart or closes itself. This is after the last spotify update.

Newbie

When I try the share option inside the app. The app restart or closes itself. This is after the last spotify update. 

Joe

Community Legend

1002 Views

3 replies

0 likes

restarts
whatsapp
  • 1002 Views
  • 3 replies
  • 0 likes

Streaming with android chromecast gets interrupted constantly.

Lately it is impossible to listen to music using Spotify app-android and chromecast without interruptions; the soundstops every few minutes to re-start again a bit later. This didn't happen before. I have a Samsung edge and google home app installed....

Newbie

Lately it is impossible to listen to music using Spotify app-android and chromecast without interruptions; the soundstops every few minutes to re-start again a bit later. This didn't happen before. I...

amalma

Regular

1047 Views

2 replies

1 likes

  • 1047 Views
  • 2 replies
  • 1 likes

Solved!! Downloaded songs disappear

Hello, I have about 5 versions of the downloaded songs of my playlists on my phone, but the app keeps loosing the songs, I have filled up a 64GB SD chip redownloading, and redownloading, How do I get the app to recoginize the downloaded songs? Seriou...

Roadie

Hello, I have about 5 versions of the downloaded songs of my playlists on my phone, but the app keeps loosing the songs, I have filled up a 64GB SD chip redownloading, and redownloading, How do I get...

A-Neil

Newbie

56780 Views

22 replies

3 likes

  • 56780 Views
  • 22 replies
  • 3 likes

bad update

Ok, here's the deal... Ever since somewhere in june the Android Spotify app has turned to utter GARBAGE. On my case, it all started with an update, when, on my Galaxy S7 Edge - Android Marshmallow, the app made some crackling noises during songs. Sin...

Music Fan

Ok, here's the deal...   Ever since somewhere in june the Android Spotify app has turned to utter GARBAGE.   On my case, it all started with an update, when, on my Galaxy S7 Edge - Andr...

Joe

Community Legend

2942 Views

8 replies

0 likes

crackling
disappear
Issues
  • 2942 Views
  • 8 replies
  • 0 likes

Play music from android device or onecloud

Hi,Is there a way to add tracks saved on my phone or one drive to a playlist via the android app like you can on Google play music?At the moment I have to add a playlist via the Windows desktop player, then access it in the app.Thanks

Newbie

Hi, Is there a way to add tracks saved on my phone or one drive to a playlist via the android app like you can on Google play music? At the moment I have to add a playlist via the Windows desktop...

chickendippers

Newbie

825 Views

1 replies

2 likes

  • 825 Views
  • 1 replies
  • 2 likes

No skips available

, lately I'm sign into Spotify and I'm not able to skip any songs which is weird I want to know maybe if you had a solution for me or why you would be doing this something wrong let me know if you can help thanks

Casual Listener

, lately I'm sign into Spotify and I'm not able to skip any songs which is weird I want to know maybe if you had a solution for me or why you would be doing this something wrong let me know if you ca...

itu_

Community Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Spotify is not working right

i have a real issue with spotify not working right. sometimes it does not load or takes a long time. other times it just shuts down for no reason. All the members of my plan have the same issues on their phones. we have tried everything from re-insta...

Casual Listener

i have a real issue with spotify not working right.  sometimes it does not load or takes a long time.  other times it just shuts down for no reason.  All the members of my plan have th...

Joe

Community Legend

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Spotify ad forces you to 'click here' to open browser to play ad

I've been getting an ad during my playlists that's just a black screen with a 'click here' button. Only when I actually click it does it go on to an ad for a "Game of Thrones" mobile game. This is annyoing because it happens when I'm driving or at th...

Newbie

I've been getting an ad during my playlists that's just a black screen with a 'click here' button. Only when I actually click it does it go on to an ad for a "Game of Thrones" mobile game. This is an...

Joe

Community Legend

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

not getting spotify controls on lock screen

i am using android 7 and for some reason i dont see the controls on the lock screen i.e. to move next,previous pause thing. for other apps it works fine. i have given all permissions as well. Any one faced this?

Casual Listener

i am using android 7 and for some reason i dont see the controls on the lock screen i.e. to move next,previous pause thing.  for other apps it works fine. i have given all permissions as well. ...

Joe

Community Legend

2573 Views

5 replies

0 likes

  • 2573 Views
  • 5 replies
  • 0 likes

Can't start my Songs?

All the songs in my Playlist are grey and i cant start to play them! Normaly they are white!? And this songs are actually Charts and famous songs. Wat is wrong? Please helps me.

Casual Listener

All the songs in my Playlist are grey and i cant start to play them! Normaly they are white!? And this songs are actually Charts and famous songs. Wat is wrong? Please helps me.

Azerisblij

Newbie

1190 Views

9 replies

0 likes

  • 1190 Views
  • 9 replies
  • 0 likes

Solved!! Spotify in South Africa on a Dutch device

Dear Spotify, I am a Dutch women (with a premium spotify account), who currently lives in South Africa. My phone got recently stolen and I have (luckily) now a new one. It is a Dutch registered device (Android system) and would really love to use my ...

Newbie

Dear Spotify,   I am a Dutch women (with a premium spotify account), who currently lives in South Africa. My phone got recently stolen and I have (luckily) now a new one. It is a Dutch registe...

Joe

Community Legend

1282 Views

1 replies

0 likes

  • 1282 Views
  • 1 replies
  • 0 likes

Spotify not finding my samsung tv with spotify connect

I've tried several solutions now for some time, but figured I'd really give it a go now to try to fix this once and for all. With the removal of the spotify app from the samsung smart hub, spotify tells me to simply use spotify connect. If only. I ha...

Newbie

I've tried several solutions now for some time, but figured I'd really give it a go now to try to fix this once and for all.    With the removal of the spotify app from the samsung smart ...

Joe

Community Legend

731 Views

1 replies

0 likes

  • 731 Views
  • 1 replies
  • 0 likes

Músicas baixadas somem depois de atualizar

Toda vez que o spotify atualiza no meu celular, todas as músicas que já baixei, desaparecem e sou obrigado a baixar todas novamente. Isso está ficando chato, pois consome muito tempo, e toda vez que vou utilizar estou sem as músicas offline.As música...

Newbie

Toda vez que o spotify atualiza no meu celular, todas as músicas que já baixei, desaparecem e sou obrigado a baixar todas novamente. Isso está ficando chato, pois consome muito tempo, e toda vez que ...

Geremy

Newbie

4119 Views

1 replies

7 likes

  • 4119 Views
  • 1 replies
  • 7 likes

App doesn't recognize chromecast

The android app hasn't been recognizing chromecast. I restart the app, reboot the chromecast, and it still doesn't work. I've got it working once after doing a combination of rebooting, unplugging chomecast. Is this a Spotify or Google problem? This ...

Casual Listener

The android app hasn't been recognizing chromecast. I restart the app, reboot the chromecast, and it still doesn't work. I've got it working once after doing a combination of rebooting, unplugging ch...

thompouce

Regular

814 Views

2 replies

1 likes

  • 814 Views
  • 2 replies
  • 1 likes

shift in played number

Hello, There seems to be a shift in the played number when I remove a number from the playlist/library. Also the album pictures dissappear from the interface.This bug appears both at the ps3(XMB) and the samsung tv (smarthub, I think Android)Greeting...

Casual Listener

 Hello,   There seems to be a shift in the played number when I remove a number from the playlist/library. Also the album pictures dissappear from the interface. This bug appears both ...

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
  • 0 likes

Program erroe

Hello, There seems to be a crucial program crash when starting with playing/editing numbers at the tab 'your music'. At example, when removing a number from the playlist or the library, the following selected numbers will cause a shift of 1 or more i...

Casual Listener

Hello,   There seems to be a crucial program crash when starting with playing/editing numbers at the tab 'your music'. At example, when removing a number from the playlist or the lib...

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

Car AUX connectivity issue

I've seen similar posts to this pop up but none of which have actually solved my issue. I have a Sony Xperia Z. When I connect my AUX cable to my phone to play Spotify in my car nothing happens. I've tried the following: Uninstall/reinstall the appCl...

Newbie

I've seen similar posts to this pop up but none of which have actually solved my issue.   I have a Sony Xperia Z.  When I connect my AUX cable to my phone to play Spotify in my car nothin...

483 Views

0 replies

0 likes

  • 483 Views
  • 0 replies
  • 0 likes

Spotify not loading

Hi guy's the Spotify app isn't loading the pages on my s8+ when I'm connected via the Wi-Fi although my computer on the same network is fine. When I switch to 3g it works fine. What do you think the problem could be?

Casual Listener

Hi guy's the Spotify app isn't loading the pages on my s8+ when I'm connected via the Wi-Fi although my computer on the same network is fine. When I switch to 3g it works fine. What do you think the ...

Nico

Community Legend

823 Views

3 replies

0 likes

  • 823 Views
  • 3 replies
  • 0 likes