Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 852043 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 852043 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17655 Views
  • 3 replies
  • 0 likes
  • 17655 Views
  • 3 replies
  • 0 likes

Playing by itself

My Spotify has been starting by itself. I happened twice in the last two days. Any solution for that? Not sure what to do anymore.

  • Newbie
  • My Spotify has been starting by itself. I happened twice in the last two days. Any solution for that? Not sure what to do anymore.
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Solved!! Transferring music from sd card to spotify

Hey i just got spotify but there are a few song covers in my sd card i want to transfer to spotify how exactly do i do that

  • Newbie
  • Hey i just got spotify but there are a few song covers in my sd card i want to transfer to spotify how exactly do i do that
  • Joe
  • Community Legend
  • 3022 Views
  • 2 replies
  • 0 likes
  • 3022 Views
  • 2 replies
  • 0 likes

Superuser Contribution Latest version doesn't let me save my music to sd card

This latest version doesn't have the option to let me choose where to save my music. I have the LG Magna, and don't know why I can't save my music on SD card HELP!

  • Newbie
  • This latest version doesn't have the option to let me choose where to save my music. I have the LG Magna, and don't know why I can't save my music on SD card HELP!
  • niederrheinr
  • Newbie
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

How to make a playlist

This probably sounds silly, but I download Spotify on my wife's Samsung Galaxy and I can't for the life of me figure out how to make a playlist on it. I have no issue at all on my iPhone. She doesn't have near the options I do on the bottom of my scr...

  • Casual Listener
  • This probably sounds silly, but I download Spotify on my wife's Samsung Galaxy and I can't for the life of me figure out how to make a playlist on it. I have no issue at all on my iPhone. She doesn't...
  • mmccalla1
  • Casual Listener
  • 253 Views
  • 3 replies
  • 0 likes
  • 253 Views
  • 3 replies
  • 0 likes

Why are my daily mix lists suddenly for premium only?

So this morning I was listening to one of my daily mixes with no issues and I shortly switched to Disney music for my daughter and when I went to try to play my daily mix again I was not allowed. There is no longer an option to shuffle the list I can...

  • Newbie
  • So this morning I was listening to one of my daily mixes with no issues and I shortly switched to Disney music for my daughter and when I went to try to play my daily mix again I was not allowed. The...
  • 710 Views
  • 0 replies
  • 0 likes
  • 710 Views
  • 0 replies
  • 0 likes

Very spotty performance with Ford Sync

This has been brought up in the past, but there have been many updates since those last posts. My ford sync is syncing with spotify maybe 30% of the time. I can't find a rhyme nor reason why it is doing this. I've tried all the usual phone stuff (reb...

  • Casual Listener
  • This has been brought up in the past, but there have been many updates since those last posts. My ford sync is syncing with spotify maybe 30% of the time. I can't find a rhyme nor reason why it is do...
  • 120 Views
  • 0 replies
  • 1 likes
  • 120 Views
  • 0 replies
  • 1 likes

Unable to remove a song from the playlist

When i am listening to a song from a playlist and click on the 3 dots. I never get the option to remove from playlist. I am forced to go to the playlist and scroll through the playlist and find the song playing and then remove the song manually...

  • Visitor
  • When i am listening to a song from a playlist and click on the 3 dots. I never get the option to remove from playlist. I am forced to go to the playlist and scroll through the playlist and find the s...
  • user-removed
  • Not applicable
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

Nothing will play

Whenever I try to play a song on my tablet, it either says that it's a premium feature, or won't let me click it. Shuffle play as well. I've uninstalled and reinstalled the app, cleared the cache, logged in and out. And I'm not sure what else to do. ...

  • Newbie
  • Whenever I try to play a song on my tablet, it either says that it's a premium feature, or won't let me click it. Shuffle play as well. I've uninstalled and reinstalled the app, cleared the cache, lo...
  • u_alatalo
  • Regular
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Missing album covers when offline

I am missing album covers when only using mobile Internet o my huawei p9. But when using wifi the covers are shown, Why? And yes i want spotify to only use WiFi and the album are downloaded.

  • Gig Goer
  • I am missing album covers when only using mobile Internet o my huawei p9. But when using wifi the covers are shown, Why? And yes i want spotify to only use WiFi and the album are downloaded.
  • klauzer
  • Gig Goer
  • 257 Views
  • 3 replies
  • 0 likes
  • 257 Views
  • 3 replies
  • 0 likes

Solved!! Play through folder playlist

Why is it that I cannot play a folder that groups multiple play list on my Andorid device? I can play the folder on the PC and iOS apps.

  • Gig Goer
  • Why is it that I cannot play a folder that groups multiple play list on my Andorid device?  I can play the folder on the PC and iOS apps.
  • ruipgv
  • Music Fan
  • 415 Views
  • 3 replies
  • 0 likes
  • 415 Views
  • 3 replies
  • 0 likes

SD Card issue... I think this one is the newest problem

Hello everyone. Today I tried to move my musics to the sd card but the sd card option is suddenly dissappeared.I tried many solutions and when I saw this one; I felt like it's done:https://community.spotify.com/t5/Android/Missing-the-SD-card-option-f...

  • Newbie
  • Hello everyone. Today I tried to move my musics to the sd card but the sd card option is suddenly dissappeared. I tried many solutions and when I saw this one; I felt like it's done: https://commun...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Solved!! Local Files stuck on Waiting to Download

Hello I just started using spotiy and found that some songs that I want are not on it so I wanted to add some myself.The songs play on my PC since they are local files but I can't seem to get them to download on my android device.I am connected to th...

  • Casual Listener
  • Hello I just started using spotiy and found that some songs that I want are not on it so I wanted to add some myself. The songs play on my PC since they are local files but I can't seem to get them ...
  • audiooptimerad
  • Casual Listener
  • 26737 Views
  • 6 replies
  • 1 likes
  • 26737 Views
  • 6 replies
  • 1 likes

Superuser Contribution Lied und Künstlernamen wird nicht mehr angezeigt

Hallo, habe ein sony xperia xz. Vor ein paar tagen konnte ich Spotify im Auto über Bluetooth hören und es wurde im Display der Künstler und der Musiktitel angezeigt. Jetzt sehe ich nur noch die dauer des Musikstückes. Würde gerne wieder alles sehen. ...

  • Newbie
  • Hallo, habe ein sony xperia xz. Vor ein paar tagen konnte ich Spotify im Auto über Bluetooth hören und es wurde im Display der Künstler und der Musiktitel angezeigt. Jetzt sehe ich nur noch die dauer...
  • Maria_B
  • Moderator
  • 1052 Views
  • 1 replies
  • 0 likes
  • 1052 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost

Hi allThis morning my 360 security asked if I wanted to clean the 'junk' files in Spotify.Despite me clicking 'no' I now find ALL my music, playlists and most of my followed artists have been deleted. Ive tried the recover my music app but as i didnt...

  • Casual Listener
  • Hi all This morning my 360 security asked if I wanted to clean the 'junk' files in Spotify. Despite me clicking 'no' I now find ALL my music, playlists and most of my followed artists have been del...
  • Melody
  • Community Manager
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Download

My cel from time to time dowmloads again all my playlist; does anyone know what the problem is?

  • Newbie
  • My cel from time to time dowmloads again all my playlist; does anyone know what the problem is?
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Lack of on-demand play for mobile phone version

I understand that "On-Demand" play is disabled for the mobile phone version of the app if you're on a Free account. But why is it disabled only for the mobile phone version and not the tablet or PC versions? What was the reasoning behind that decisio...

  • Newbie
  • I understand that "On-Demand" play is disabled for the mobile phone version of the app if you're on a Free account. But why is it disabled only for the mobile phone version and not the tablet or PC v...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Downloaded playlist continues to disappear

I've spent a decent amount of time researching this issue in the Spotify community and elsewhere and I've tried all of the solutions suggested to no avail. I have Spotify Premium. I download songs to my SD card which has 157+ GB of available storage....

  • Newbie
  • I've spent a decent amount of time researching this issue in the Spotify community and elsewhere and I've tried all of the solutions suggested to no avail.   I have Spotify Premium.  I do...
  • fmtv
  • Music Fan
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

[Web player] Daily mix list hate track doesn't work

Hi,I noticed that this function doesn't work anymore Hate a track? Tap the icon while it plays so it won’t crop up in your mix again. You’ll also get the option to remove all songs by that artist from your mixes. Simply nothing happens when i tap it ...

  • Casual Listener
  • Hi, I noticed that this function doesn't work anymore    Hate a track? Tap the  icon while it plays so it won’t crop up in your mix again. You’ll also get the option to remove a...
  • Tomaszon
  • Casual Listener
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

downloaded albums don't remain downloaded

I'm using Spotify premium on android (s7). I have a lot of albums (100s) in my library.I tend to download all my albums so i can listen to them any time.According to the article below my downloaded albums should persist. But every now and then, album...

  • Casual Listener
  • I'm using Spotify premium on android (s7). I have a lot of albums (100s) in my library. I tend to download all my albums so i can listen to them any time. According to the article below my downlo...
  • Joe
  • Community Legend
  • 773 Views
  • 3 replies
  • 0 likes
  • album
    Cache
    Download
  • 773 Views
  • 3 replies
  • 0 likes