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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 854639 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 854639 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20425 Views
  • 3 replies
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  • 20425 Views
  • 3 replies
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still offline

In my S5 despite my 4G connection is working, Spotify says I'm offline and it runs only with wifi

  • Casual Listener
  • In my S5 despite my 4G connection is working, Spotify says I'm offline and it runs only with wifi
  • Sonnopesante
  • Newbie
  • 159 Views
  • 1 replies
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  • 159 Views
  • 1 replies
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Superuser Contribution All downloaded songs erased and signoff automatically

It's two times now, I open the app and my account is signed off plus all my downloaded songs are erased. Also it doesn't read my SD card, which is not an SD problem since I can access this memory from other files or doc explorer. How do I solve this ...

  • Newbie
  • It's two times now, I open the app and my account is signed off plus all my downloaded songs are erased. Also it doesn't read my SD card, which is not an SD problem since I can access this memory fro...
  • Sophia
  • Roadie
  • 163 Views
  • 1 replies
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  • 163 Views
  • 1 replies
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Superuser Contribution Loud burst of sound on first play each day

Each day when I start the first song (usually in the bus with my headset) there is a really loud burst of sound for about 0.3 seconds and then the song starts.I'm on a galaxy s8 with security patch from may 1st.Spotify version 8.4.4.810Samsung equali...

  • Newbie
  • Each day when I start the first song (usually in the bus with my headset) there is a really loud burst of sound for about 0.3 seconds and then the song starts. I'm on a galaxy s8 with security pat...
  • Sophia
  • Roadie
  • 534 Views
  • 1 replies
  • 0 likes
  • bug
    loud
    Sound burst
  • 534 Views
  • 1 replies
  • 0 likes

Can´t Change saving Files on SD-Card

Hi there, I have a massive Problem saving my Offline Playlists on my SD Card (Phone Galaxy S7). It Used to work until yesterday. Somehow My Spotify stopped working. From now on i can´t change the place to save the music to my SD-Card. Normaly there i...

  • Casual Listener
  • Hi there,   I have a massive Problem saving my Offline Playlists on my SD Card (Phone Galaxy S7). It Used to work until yesterday. Somehow My Spotify stopped working. From now on i can´t chang...
  • Joe
  • Community Legend
  • 201 Views
  • 3 replies
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  • 201 Views
  • 3 replies
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Superuser Contribution samsung s6 edge con denon avr s710w

ayuda.. de repente mi teléfono ya no reconoció mi aparato denon avr s710w al momento de querer reproducir música en spotify, antes si podía... no lo veo en dispositivos disponibles y ambos están bajo la misma red.. que puede ser?

  • Newbie
  • ayuda.. de repente mi teléfono ya no reconoció mi aparato denon avr s710w al momento de querer reproducir música en spotify, antes si podía... no lo veo en dispositivos disponibles y ambos están bajo...
  • Sophia
  • Roadie
  • 913 Views
  • 1 replies
  • 0 likes
  • 913 Views
  • 1 replies
  • 0 likes

S7 edge no internet connection, but internet go well with all others apps

Since i restart my Samsung galaxy s7 edge, spotify works only with wi-fy connection, saying there is no internet connection when i'm on 4g, but all the others apps work. Also i can't open the helps page from crome. i've tryed to reinstall and i saw i...

  • Casual Listener
  • Since i restart my Samsung galaxy s7 edge, spotify works only with wi-fy connection, saying there is no internet connection when i'm on 4g, but all the others apps work. Also i can't open the helps p...
  • Francescoarnald
  • Casual Listener
  • 311 Views
  • 3 replies
  • 0 likes
  • 311 Views
  • 3 replies
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When I click on a daily mix, I can't switch daily mixes

when I click on a daily mix playlist, it locks me out of the other ones. it used to be it would just lock me out of one, but now it locks me out of all 3 of the other ones, and it's horrible, because I can't switch if I don't like the the song.

  • Visitor
  • when I click on a daily mix playlist, it locks me out of the other ones. it used to be it would just lock me out of one, but now it locks me out of all 3 of the other ones, and it's horrible, because...
  • Joe
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Spotify don't work

Help, Spotify work with wifi but not with 3G , i have tried to install on Android 3 times but still don't work, what i have to do?

  • Visitor
  • Help, Spotify work with wifi but not with 3G , i have tried to install on Android 3 times but still don't work, what i have to do?
  • user-removed
  • Not applicable
  • 703 Views
  • 5 replies
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  • 703 Views
  • 5 replies
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Solved!! Can't find party mode

Hi !I can't find the party mode to have a non-stop DJ mix....

  • Visitor
  • Hi ! I can't find the party mode to have a non-stop DJ mix....
  • Joe
  • Community Legend
  • 10459 Views
  • 5 replies
  • 0 likes
  • 10459 Views
  • 5 replies
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Downloaded songs disappeared after automatic logout in Cuba. Songs are still taking up storage.

So I'm on my third day out of 29 in Cuba. This morning I woke up and wanted to play some of my music I've downloaded on Spotify. It's about 10GBs of music. When I try to go into Spotify I'm logged out and cannot connect because there is no Internet.S...

  • Casual Listener
  • So I'm on my third day out of 29 in Cuba. This morning I woke up and wanted to play some of my music I've downloaded on Spotify. It's about 10GBs of music. When I try to go into Spotify I'm logged ou...
  • frederii
  • Casual Listener
  • 1458 Views
  • 2 replies
  • 0 likes
  • Android
    cuba
    Download
    oneplus 2
  • 1458 Views
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Saving and sending a QR code on Android (Galaxy S7)

Hello I wonder if anyone can help Please!I'm trying to save the QR code on my android device and I can't manage it. I have to screenshot and then send thst image to friends. I've tried clicking "Share" but that just sends a link and some text, doesn'...

  • Casual Listener
  • Hello I wonder if anyone can help Please! I'm trying to save the QR code on my android device and I can't manage it. I have to screenshot and then send thst image to friends. I've tried clicking "...
  • 602 Views
  • 0 replies
  • 1 likes
  • 602 Views
  • 0 replies
  • 1 likes

Solved!! streaming to airplay device on android?

Hi all, I'm currently using Google play music as my streaming app but unfortunately google does not allow music data to be sent to 3rd party apps meaning I cannot stream it to my airplay device connected to my stereo without my device being rooted. W...

  • Casual Listener
  • Hi all,    I'm currently using Google play music as my streaming app but unfortunately google does not allow music data to be sent to 3rd party apps meaning I cannot stream it to my air...
  • alexkgl
  • Newbie
  • 81745 Views
  • 8 replies
  • 2 likes
  • 81745 Views
  • 8 replies
  • 2 likes

CM Locker - album art

In my Android device application uses CM Locker. On the device Sony Xperia M5, Android 6.0 mi from the lock screen display album art. On older devices M2 Xperia Android 5.1.1 my album art display. In the past, however, I did not have this problem, I ...

  • Roadie
  • In my Android device application uses CM Locker. On the device Sony Xperia M5, Android 6.0 mi from the lock screen display album art. On older devices M2 Xperia Android 5.1.1 my album art display. In...
  • user-removed
  • Not applicable
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

'geen opslagruimte gevonden' ('no memory space found') on Sony Z5: Spotify cannot be opened anymore

I recently replaced my Sony Z2 for a Sony Z5. On my Z2 Spotify worked perfectly and I expected the same with my Z5. I downloaded the most recent Spotify app and installed it on my Z5 and everything appeared to be working. I can open Spotify (Premium)...

  • Newbie
  • I recently replaced my Sony Z2 for a Sony Z5.   On my Z2 Spotify worked perfectly and I expected the same with my Z5.   I downloaded the most recent Spotify app and installed it on my Z...
  • Wimm0
  • Newbie
  • 961 Views
  • 5 replies
  • 3 likes
  • 961 Views
  • 5 replies
  • 3 likes

Cant download spotify in spain or andorra

I've recently got a galaxy S7 in Andorra and when i try to find spotify on the app store it doesn't show up. If I look through the browser I can find the link to install but when I click on it it takes me to right page on the app store but it says th...

  • Newbie
  • I've recently got a galaxy S7 in Andorra and when i try to find spotify on the app store it doesn't show up. If I look through the browser I can find the link to install but when I click on it it tak...
  • AASU
  • Newbie
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

How do I exit the latest version?

The latest version of the Android app doesn't seem to have a Close/Exit function. When I finish listening, I don't want it running in the background.

  • Newbie
  • The latest version of the Android app doesn't seem to have a Close/Exit function. When I finish listening, I don't want it running in the background.
  • kingpetty-ca
  • Newbie
  • 600 Views
  • 4 replies
  • 1 likes
  • 600 Views
  • 4 replies
  • 1 likes

Parrot asteroid spotify problem PLEASE HELP

Ive recently had a parrot asteroid ftted in my car. Ive signed in and everything is working fine, apart from it wont load any of my playlists up apart from the 'starred' playlist which just says 'loading' underneath but just stays like it forever loa...

  • Newbie
  • Ive recently had a parrot asteroid ftted in my car. Ive signed in and everything is working fine, apart from it wont load any of my playlists up apart from the 'starred' playlist which just says 'loa...
  • Toutouille83
  • Newbie
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Spotify app is going to connect with unexpected bluetooth device.[Bluetooth/AVRCP]

I cannot transfer measurement data from OMRON blood pressure monitor to OMRON app after install Spotify. I can transfer if uninstalled Spotify. OMRON app will connect to the device by bluetooth LE. It seems that Spotify will connect by bluetooth or b...

  • Newbie
  • I cannot transfer measurement data from OMRON blood pressure monitor to OMRON app after install Spotify. I can transfer if uninstalled Spotify. OMRON app will connect to the device by bluetooth LE. I...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Solved!! Google Play gift card to purchase Premium?

Hello, I just recently purchased a $25 Google Play card and added it to my google account on the Play Store. Is there a way to obtain Spotify Premium from my Google Play account? I read in some places that it isn't true and I read in some places that...

  • Newbie
  • Hello,   I just recently purchased a $25 Google Play card and added it to my google account on the Play Store. Is there a way to obtain Spotify Premium from my Google Play account? I read in...
  • user-removed
  • Not applicable
  • 60213 Views
  • 8 replies
  • 8 likes
  • card
    Gift Card
    google play
    Premium
    Spotify Premium
  • 60213 Views
  • 8 replies
  • 8 likes

Issue Downloading Albums Or Playlists

Hello, Im having troubles with downloading songs. I configured the option to download songs with mobile data, but is not working. When I click the download button it says I must see the configuration options to enable it... I attached two images

  • Casual Listener
  • Hello, Im having troubles with downloading songs. I configured the option to download songs with mobile data, but is not working. When I click the download button it says I must see the configuration...
  • LarenzMejia
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes