Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1040 Views
  • 0 replies
  • 4 likes

Spotify pauses but restarts song on CradlePoint routers

So I've been using Spotify for about a year now on two different Android devices. An HTC phone and a ZTE phone. While driving in my truck I get WIFI off of a Verizon MiFi hotspot. I will listen for one hour on the way to work and yes two and a half h...

  • Newbie
  • So I've been using Spotify for about a year now on two different Android devices. An HTC phone and a ZTE phone. While driving in my truck I get WIFI off of a Verizon MiFi hotspot. I will listen for o...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Problem med att redigera profil

Har prolem med att ändra profilen. Nu är allt fel i profilen och när jag är inloggad går det inte att ändra. Står bara att e-post adressen redan finns trotts att det inte är den jag skall ändra. Går inte heller att ansluta till familje inbjudan och j...

  • Newbie
  • Har prolem med att ändra profilen. Nu är allt fel i profilen och när jag är inloggad går det inte att ändra. Står bara att e-post adressen redan finns trotts att det inte är den jag skall ändra. Går ...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

When i try to login says my account is offline

When i try to login says my account is offline gives option to connect but nothing happens can't connect

  • Newbie
  • When i try to login says my account is offline gives option to connect but nothing happens can't connect 
  • Joe
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Logged out and library deletes on device restart

Motorola G5 plus, everytime I restart the device, I get logged out of Spotify and the app data/library is deleted. Is there a setting I'm missing? Or is this software?

  • Newbie
  • Motorola G5 plus, everytime I restart the device, I get logged out of Spotify and the app data/library is deleted. Is there a setting I'm missing? Or is this software? 
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes

Android: Offline device limit reached with one Andriod Device

Hello,I have one Samsung Galaxy A3 with a 128GB SD card as my only device that is my offline device.However if I check my offline devices it looks that I have 3 andriod devices. As it doesn't tell which Andriod Device it is, I am confused.Is this sti...

  • Gig Goer
  • Hello, I have one Samsung Galaxy A3 with a 128GB SD card as my only device that is my offline device. However if I check my offline devices it looks that I have 3 andriod devices. As it doesn't t...
  • 546 Views
  • 0 replies
  • 0 likes
  • andriod
    devices
  • 546 Views
  • 0 replies
  • 0 likes

App doesn't play my music from memory card when offline

When I try to play a downloaded album from Spotify/android on the train (where I don't have internet) I sometimes get complaints that I'm offline, why ??

  • Casual Listener
  • When I try to play a downloaded album from Spotify/android on the train (where I don't have internet) I sometimes get complaints that I'm offline, why ??
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Huawei p9. No aparece control en pantalla de bloqueo, aún con permisos

Hola, tengo un Huawei P9 y no aparecen los controles en la pantalla de bloqueo, ya están los permisos de notificación, pero aún así no funciona. También borré el caché y desinstalé y reinstalé la aplicación, sigue sin funcionar. Saben cómo puedo solu...

  • Newbie
  • Hola, tengo un Huawei P9 y no aparecen los controles en la pantalla de bloqueo, ya están los permisos de notificación, pero aún así no funciona. También borré el caché y desinstalé y reinstalé la apl...
  • 1186 Views
  • 0 replies
  • 0 likes
  • control
    Huawei p9
    Pantalla de bloqueo
  • 1186 Views
  • 0 replies
  • 0 likes

Manche lieder werden nicht gefunden

Hallo LeuteIch war letztens in Belgien bei meiner Familie. Mein cousin nutzt spotify und ich wollte ihn auf sein handy paar deutschrap lieder zeigen,die es bei sein spotify account nicht gab,wobei es aber bei mein deutschen ACC gibt.Hat da jemand ein...

  • Newbie
  • Hallo Leute Ich war letztens in Belgien bei meiner Familie. Mein cousin nutzt spotify und ich wollte ihn auf sein handy paar deutschrap lieder zeigen,die es bei sein spotify account nicht gab,wobei ...
  • 492 Views
  • 0 replies
  • 0 likes
  • 492 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music stops playing once you exit app

I never had this issue before. I used to be able to use other apps and send email while listening to music on the app. Now when I play music and exit the app to use another app seconds later the music stops playing. When I go back to the Spotify app ...

  • Casual Listener
  • I never had this issue before. I used to be able to use other apps and send email while listening to music on the app. Now when I play music and exit the app to use another app seconds later the musi...
  • Sexyhazeleyes
  • Casual Listener
  • 4617 Views
  • 2 replies
  • 1 likes
  • 4617 Views
  • 2 replies
  • 1 likes

cant logg in on Spotify

when i try to logg in to Spotify using my iphone it says u have to go online to use Spotify. then i can press no or connect. but then nothing happends after o pres connect. have workt before and now after the payment has went thrue nothing works. hel...

  • Newbie
  • when i try to logg in to Spotify using my iphone it says u have to go online to use Spotify. then i can press no or connect.  but then nothing happends after o pres connect. have workt before an...
  • 424 Views
  • 0 replies
  • 0 likes
  • 424 Views
  • 0 replies
  • 0 likes

Playback stops randomly & App is unresponsive

I'm on Android 7.0 and Spotify V8.4.19.792 I've been having random crashes in the Spotify App for Android. What happens is that songs will all of a sudden stop playing when listening to music (either while listening normally or skipping tracks) and t...

  • Newbie
  • I'm on Android 7.0 and Spotify V8.4.19.792   I've been having random crashes in the Spotify App for Android. What happens is that songs will all of a sudden stop playing when listening to...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

play spotify in my car

i want to play spotify in my car but that doesn't work. only when i put it offline modus. before i had google play music and i had no problems. also it doesn't play with a headphone

  • Newbie
  • i want to play spotify in my car but that doesn't work. only when i put it offline modus. before i had google play music and i had no problems. also it doesn't play with a headphone
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Offline modus,all my download songs deleted

Hey Jedes mal wenn ich in den offline Modus gehe, sind alle meine Songs die ich gedownloaded habe nicjtmehr gedownloaded. Und die gespeicherten Lieder der letzten Woche sind ganz weg. Kann mir jemand helfen?

  • Newbie
  • Hey 🙂 Jedes mal wenn ich in den offline Modus gehe, sind alle meine Songs die ich gedownloaded habe nicjtmehr gedownloaded.   Und die gespeicherten Lieder der letzten Woche sind ganz weg.&nbs...
  • 303 Views
  • 0 replies
  • 1 likes
  • 303 Views
  • 0 replies
  • 1 likes

How can i refresh my welcome mix or use daily mix

- I have been a premium member for a month and my welcome mix always self-refresh with new songs but it has been for a week. There's nothing refreshing. - I tried to use daily mix instead. But it's show up like this. So i tried to find a heart icon o...

Screenshot_20170926-182228.png
  • Casual Listener
  • - I have been a premium member for a month and my welcome mix always self-refresh with new songs but it has been for a week. There's nothing refreshing.   - I tried to use daily mix instead. B...
  • 1116 Views
  • 0 replies
  • 0 likes
  • 1116 Views
  • 0 replies
  • 0 likes

Sound sizzling

I've got samsung note 5 with android 7.0 . My spotify app is 8.4.19.782 armV7. I'm premium user. My problem is when screen turns off sound begins to sizzle.. When I turn on the screen and listen same part of the song again, it seems normal.

  • Newbie
  • I've got samsung note 5 with android 7.0 . My spotify app is 8.4.19.782 armV7. I'm premium user. My problem is when screen turns off sound begins to sizzle.. When I turn on the screen and listen same...
  • Joe
  • Community Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Spotify minimizado não conclui musica

Desde que eu atualizei o Spotify ontem, ele não permite que a música seja concluída com o app minimizado. É tocada um minuto de qualquer música e fecha o aplicativo.Se eu escuto a música com a tela do Spotify aberta, a música toca inteira.Tenho um An...

  • Newbie
  • Desde que eu atualizei o Spotify ontem, ele não permite que a música seja concluída com o app minimizado. É tocada um minuto de qualquer música e fecha o aplicativo. Se eu escuto a música com a...
  • 518 Views
  • 0 replies
  • 0 likes
  • 518 Views
  • 0 replies
  • 0 likes

Putting Playlist on Android Desktop

I am part of my wife's "Family" account. We have the same version of Spotify (8.4.19.792). She has the ability to add a Playlist to her Android desktop, however I don't. Why is this?

  • Newbie
  • I am part of my wife's "Family" account.  We have the same version of Spotify (8.4.19.792).  She has the ability to add a Playlist to her Android desktop, however I don't.   Why is t...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Solved!! How Do you Close the Spotify Android Mobile App

There use to be an obvious way to either close the mobile android app or to sign out. Now there is neither. There seems purposeful and quite unnecessarily controlling.

  • Casual Listener
  • There use to be an obvious way to either close the mobile android app or to sign out. Now there is neither. There seems purposeful and quite unnecessarily controlling.
  • zenerbufen
  • Casual Listener
  • 30931 Views
  • 5 replies
  • 2 likes
  • 30931 Views
  • 5 replies
  • 2 likes

Can't edtit playlists

Hey guys,my problem is that for about a week now i can't delete playlists or remove a song from a playlist or put a new song in a playlist. For example:If I try to remove a song from a playlist nothing happens after i click on "remove song". The same...

  • Casual Listener
  • Hey guys, my problem is that for about a week now i can't delete playlists or remove a song from a playlist or put a new song in a playlist. For example:If I try to remove a song from a playlist not...
  • Lucamosca98
  • Casual Listener
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes