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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5900 Views

0 replies

7 likes

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  • 7 likes

Song playback is too fast

Help ! Spotify has been working great then recently after its been on for half an hour or so all the songs start playing too quickly. Its driving me mad and ruining the listening experience! Its the same regardless of whether using bluetooth, headpho...

Regular

Help ! Spotify has been working great then recently after its been on for half an hour or so all the songs start playing too quickly. Its driving me mad and ruining the listening experience! Its the ...

kerry17

Regular

10520 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Spotify offline dosnt work

Hello, ive rebooted my Samsung Galaxy A3 2017 today and i have problem with Spotify offline mode. I cannot download my songs. I click download, device look like that it downloading but, when i turn off WIFI and data. I cannot play what i wanted downl...

Casual Listener

Hello, ive rebooted my Samsung Galaxy A3 2017 today and i have problem with Spotify offline mode. I cannot download my songs. I click download, device look like that it downloading but, when i turn o...

Jeymont

Casual Listener

744 Views

5 replies

0 likes

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  • 5 replies
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apagar histórico de reprodução das músicas

Não consigo apagar o histórico de reprodução das músicas e playlists executadas. Já vi outros usuarios perguntando mas nao acho a resposta. Apaguei no app do desktop mas no app do android continua. É chato ficar aquele monte de coisa ali sendo que vc...

Newbie

Não consigo apagar o histórico de reprodução das músicas e playlists executadas. Já vi outros usuarios perguntando mas nao acho a resposta. Apaguei no app do desktop mas no app do android continua. É...

18939 Views

0 replies

7 likes

  • 18939 Views
  • 0 replies
  • 7 likes

Automatic log-offs

I've seen other posts about this but they don't exactly address the problem I have.Whenever I want to launch the spotify app I have to log in each time. And whenever the app closes it logs me off. I can literally see where my last second ended for li...

Casual Listener

I've seen other posts about this but they don't exactly address the problem I have. Whenever I want to launch the spotify app I have to log in each time. And whenever the app closes it logs me off. ...

absolute_kq

Casual Listener

575 Views

4 replies

0 likes

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Autoplay sometime doesn't work

Unlike a lot of other users I like the Autoplay feature (where Spotify starts the album radio after the album finishes) but often it doesn't start automatically. This is the same on both the Android and Mac versions (and I'm on the latest version for...

Roadie

Unlike a lot of other users I like the Autoplay feature (where Spotify starts the album radio after the album finishes) but often it doesn't start automatically. This is the same on both the Android ...

599 Views

0 replies

1 likes

  • 599 Views
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  • 1 likes

Spotify Auto-Plays Randomly

Android Spotify App version 8.4.9.271 armV7 The app turns itself on and starts playing the last playlist I was listening to. This happens a couple times a day, and I cant find any sort of cause. When I close the app and stop the song, it will restart...

Newbie

Android  Spotify App version 8.4.9.271 armV7   The app turns itself on and starts playing the last playlist I was listening to. This happens a couple times a day, and I cant find any sor...

Joe

Community Legend

526 Views

1 replies

0 likes

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  • 1 replies
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Playlists have disappeared

Hi folks, my premium membership cancelled because I missed one payment. Had to reset password last night and all my playlists have disappeared!! I have renewed my premium subscription and message states that it will automatically renew on 24/08/17. I...

Visitor

Hi folks, my premium membership cancelled because I missed one payment. Had to reset password last night and all my playlists have disappeared!! I have renewed my premium subscription and message sta...

253 Views

0 replies

0 likes

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taking 2 minutes to log in on spotify. just giving me the no connection error before that time.

I have wifi on, other programs run just fine. From time to time spotify also dumps the downloaded music and forgets my designated folder for it. This has cost me about 60 euro's because i would go over my internet bundle without realising it. I liste...

Newbie

I have wifi on, other programs run just fine. From time to time spotify also dumps the downloaded music and forgets my designated folder for it. This has cost me about 60 euro's because i would go ov...

366 Views

0 replies

0 likes

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Family account doesnt show on the app

I created a new account and i started the 7 day premium trial. Just after that I accepted an invitation to enter a family plan and on the webpage it seems to have worked properly. Meanwhile on the phone it says that my account is a free account in th...

Newbie

I created a new account and i started the 7 day premium trial. Just after that I accepted an invitation to enter a family plan and on the webpage it seems to have worked properly. Meanwhile on the ph...

Joe

Community Legend

281 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Blocco di spotify

Salve sono settimane ormai che non riesco ad ascoltare musica con spotify.Questo perche continua ad impallarsi rimanendo bloccato su un determinato spot pubblicitario.Dopo questo non va avanti.Ho gia provato a spegnere e riaccendere il dispositivo, a...

Newbie

Salve sono settimane ormai che non riesco ad ascoltare musica con spotify. Questo perche continua ad impallarsi rimanendo bloccato su un determinato spot pubblicitario. Dopo questo non va avanti. ...

troglofox

Newbie

445 Views

1 replies

0 likes

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  • 1 replies
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Spotify keeps shutting down in split screen on Android

I teach a cycle class and I use spotify and use the split screen option for the Samsung Galaxy S7, when Spotify runs on its own its fine but when I run Spotify with the split screen it shuts down pretty quick. I have signed onto my Spotify on someone...

Casual Listener

I teach a cycle class and I use spotify and use the split screen option for the Samsung Galaxy S7, when Spotify runs on its own its fine but when I run Spotify with the split screen it shuts down pre...

Joe

Community Legend

799 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Shutting down when in split mode on Android

I teach a cycle class and I use spotify and use the split screen option for the Samsung Galaxy S7, when Spotify runs on its own its fine but when I run Spotify with the split screen it shuts down pretty quick. I have signed onto my Spotify on someone...

Casual Listener

I teach a cycle class and I use spotify and use the split screen option for the Samsung Galaxy S7, when Spotify runs on its own its fine but when I run Spotify with the split screen it shuts down pre...

Joe

Community Legend

327 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

SD Card Music

I transferred music from my old phone to it's SD Card. But now on my new phone I can't access any music. I don't want to redownload every song since I have 300 songs. Can someone help me?Thanks,

Casual Listener

I transferred music from my old phone to it's SD Card. But now on my new phone I can't access any music. I don't want to redownload every song since I have 300 songs. Can someone help me? Thanks,

Hannah_97

Casual Listener

1178 Views

6 replies

0 likes

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Auto Crossfade

Today I noticed that one of the playlists I subscribed to (Go hard) has the songs crossfade. I did not change any thing in the settings.The fading starts super early (around 14 seconds)This is super annoying, because some songs are interrupted in the...

Regular

Today I noticed that one of the playlists I subscribed to (Go hard) has the songs crossfade. I did not change any thing in the settings. The fading starts super early (around 14 seconds) This is su...

jmarkeng

Newbie

1335 Views

4 replies

2 likes

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  • 4 replies
  • 2 likes

SD Card Storage

I've looked but haven't been able to find help on the following.Spotify offers me the option to save my music to my SD card however when I transfer my music to my SD card using this option it seems to default back to the internal storage and need to ...

Newbie

I've looked but haven't been able to find help on the following. Spotify offers me the option to save my music to my SD card however when I transfer my music to my SD card using this option it seems...

318 Views

0 replies

0 likes

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Fast forward

Unable to fast forward songs

Newbie

Unable to fast forward songs

493 Views

0 replies

0 likes

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Android Auto - Spotify doesn't seem to be working at the moment

This problem is very annoying.The issue happens after swiping the spotify window (open apps screen) away on a samsung device (I have a galaxy S8+), then attemping to play Spotify on Android Auto.The issue has nothing to do with the car itself and can...

Regular

This problem is very annoying. The issue happens after swiping the spotify window (open apps screen) away on a samsung device (I have a galaxy S8+), then attemping to play Spotify on Android Auto. ...

1729 Views

0 replies

3 likes

android auto
Close App
Force Stop
restart
Samsung
Spotify doesn't seem to be working at the moment
  • 1729 Views
  • 0 replies
  • 3 likes

Spotify loading automatically

Hi: I've setted up Spotify as my default music player at Garmin Connect app instaled at Samsung J2, so Spotify loads automatically every time I use Garmin Conect or even my Garmin 820. I'm trying to revert the setup, but can't find how: Spotify remai...

Newbie

Hi:   I've setted up Spotify as my default music player at Garmin Connect app instaled at Samsung J2, so Spotify loads automatically every time I use Garmin Conect or even my Garmin 820. &nbs...

623 Views

0 replies

0 likes

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How can I play a single album?

Here's exactly what I'm trying to do. I have a premium account as well btw. I want to listen to the album "Good Company" by The Dead South. I search it, and Spotify brings it up. I click the first song, 'Long Gone' and it plays it. After the song end...

Casual Listener

Here's exactly what I'm trying to do. I have a premium account as well btw.   I want to listen to the album "Good Company" by The Dead South.   I search it, and Spotify brings it up. &...

Joe

Community Legend

2751 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Artirt's Singles Doesn't Show Up

When I go to a Artist profile, their singles and EPs doesn't show up

Newbie

When I go to a Artist profile, their singles and EPs doesn't show up

detective889

Roadie

1244 Views

1 replies

0 likes

  • 1244 Views
  • 1 replies
  • 0 likes