Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35781 Views
  • 64 replies
  • 25 likes
  • 35781 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873977 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873977 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25551 Views
  • 3 replies
  • 0 likes
  • 25551 Views
  • 3 replies
  • 0 likes

Shuffle Problems

I've seen a few posts about spotify not shuffling at all, however my issue is that in a playlist of around 7,000 songs spotify only shuffles maybe the first 100 or so songs and plays those. This happens whether the playlist is sorted alphabetically o...

  • Newbie
  • I've seen a few posts about spotify not shuffling at all, however my issue is that in a playlist of around 7,000 songs spotify only shuffles maybe the first 100 or so songs and plays those.  Thi...
  • Spotiyboy
  • Regular
  • 495 Views
  • 3 replies
  • 2 likes
  • 495 Views
  • 3 replies
  • 2 likes

Musiklautstärke wechselt

Hallo, habe ein Problem. Habe seit kurzem ein S6 edge und irgendwie komme ich nicht weiter. Die Lautstärke wechselt ständig wenn ich Spotify nutze. D.h. die musik wird im ca. 30 Sekunden Takt abwechselnd lauter und leiser, als ob jemand den Regler dr...

  • Newbie
  • Hallo, habe ein Problem. Habe seit kurzem ein S6 edge und irgendwie komme ich nicht weiter. Die Lautstärke wechselt ständig wenn ich Spotify nutze. D.h. die musik wird im ca. 30 Sekunden Takt abwechs...
  • MrMaxe
  • Newbie
  • 9506 Views
  • 4 replies
  • 0 likes
  • 9506 Views
  • 4 replies
  • 0 likes

Android app will not advance song when playing in background

This is pretty ridiculous. No one loads spotify and then WATCHES the album art. We want to listen to music while we navigate with Google Maps, or exercise and track it with our favorite fitness app, or whatever. but if the screen goes dark or another...

  • Newbie
  • This is pretty ridiculous. No one loads spotify and then WATCHES the album art. We want to listen to music while we navigate with Google Maps, or exercise and track it with our favorite fitness app, ...
  • Joe
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! download again on new mobile phone? does it charge twice?

I downloaded 2 albums into my old mobile phone, now I have a new mobile phone and the albums have not been transferred to new phone. Shall I just download again or does it mean I will pay twice?

  • Casual Listener
  • I downloaded 2 albums into my old mobile phone, now I have a new mobile phone and the albums have not been transferred to new phone. Shall I just download again or does it mean I will pay twice?
  • ItsJamesJ
  • Community Legend
  • 516 Views
  • 5 replies
  • 0 likes
  • 516 Views
  • 5 replies
  • 0 likes

Weird problems with synced Local Files and Bluetooth headphones

I have several songs synced over to my Android phone and I added them to some of my playlists. On my phone, I keep all of my playlists downloaded for offline listening. Whenever I get to a point in a playlist where a song that is available on Spotify...

  • Visitor
  • I have several songs synced over to my Android phone and I added them to some of my playlists. On my phone, I keep all of my playlists downloaded for offline listening. Whenever I get to a point in a...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Shuffle play won't work properly with Chromecast audio

Hello, I'm using a Samsung Galaxy S7. When I start playing titles (from my library) in shuffle on my phone, everything is fine: it's a random selction of my library. But when I switch to listen on the Chromecast, Spotify changes the selection, and on...

  • Regular
  • Hello,   I'm using a Samsung Galaxy S7. When I start playing titles (from my library) in shuffle on my phone, everything is fine: it's a random selction of my library.   But when I swit...
  • denlc
  • Regular
  • 910 Views
  • 2 replies
  • 4 likes
  • 910 Views
  • 2 replies
  • 4 likes

Android App Crashes when changing songs repeatedly from widget

I have an Android 5.1.1 Lollipop Sansung device and Spotify was working great till a couples of weeks ago after I install the latest version. Have several phone crashes that do not respond from touch or hw buttons and have to restart removing the bat...

  • Regular
  • I have an Android 5.1.1 Lollipop Sansung device and Spotify was working great till a couples of weeks ago after I install the latest version. Have several phone crashes that do not respond from touch...
  • Hippear24
  • Casual Listener
  • 402 Views
  • 1 replies
  • 2 likes
  • 402 Views
  • 1 replies
  • 2 likes

Spotify on android wont load much of anything

So I've been dealing with this problem for a while now, but it seems to be getting worse. The oddest part about this problem is that it wasnt consistent before. Essentially what happens is that spotify won't load any pages that isn't my main song lib...

  • Newbie
  • So I've been dealing with this problem for a while now, but it seems to be getting worse. The oddest part about this problem is that it wasnt consistent before. Essentially what happens is that spoti...
  • NiHao_myfriend
  • Newbie
  • 485 Views
  • 2 replies
  • 1 likes
  • 485 Views
  • 2 replies
  • 1 likes

I'm getting nowhere right now!!

Okay so the spotify team doesn't feel like helping me right now so can someone else pleeeaase tell me what to do!!? None of the features are showing up on my **bleep** phone, there's only like 3 and it sucks because its basically useless! I already t...

  • Visitor
  • Okay so the spotify team doesn't feel like helping me right now so can someone else pleeeaase tell me what to do!!? None of the features are showing up on my **bleep** phone, there's only like 3 and ...
  • user-removed
  • Not applicable
  • 245 Views
  • 4 replies
  • 0 likes
  • 245 Views
  • 4 replies
  • 0 likes

download using cellular

I have an andriod and i want to download local files from my computer but the download using cellular is greyed out. btw i also have premium

  • Newbie
  • I have an andriod and i want to download local files from my computer but the download using cellular is greyed out. btw i also have premium
  • Joe
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Up next

Hi, there is an up next button on the iPad app, but not on android. I'm listening to a song radio, I'd like to insert a random song but it will only add it to the queue. Any ideas?

  • Newbie
  • Hi, there is an up next button on the iPad app, but not on android. I'm listening to a song radio, I'd like to insert a random song but it will only add it to the queue. Any ideas?
  • Joe
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! Saving offline to android SD help.

So I have a very special situation I'm looking for help about. So my question and situation is that I have a family member who is in the navy and would love to have his Spotify with him on the boat, this is challenging because they have no internet a...

  • Casual Listener
  • So I have a very special situation I'm looking for help about. So my question and situation is that I have a family member who is in the navy and would love to have his Spotify with him on the boat, ...
  • Joe
  • Community Legend
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Spotify on Andorid Auto not working with Samsung Galaxy S8

Does anyone know how to get Spotify working on Android Auto connected to a Samsung Galaxy S8?

  • Newbie
  • Does anyone know how to get Spotify working on Android Auto connected to a Samsung Galaxy S8?
  • Joe
  • Community Legend
  • 982 Views
  • 1 replies
  • 0 likes
  • 982 Views
  • 1 replies
  • 0 likes

Solved!! Clear saved songs

Is there a way to wipe all songs from library instead of doing it one at a time or album by album

  • Newbie
  • Is there a way to wipe all songs from library instead of doing it one at a time or album by album
  • xxjasminetxx
  • Casual Listener
  • 1296 Views
  • 1 replies
  • 0 likes
  • 1296 Views
  • 1 replies
  • 0 likes

No funciona en mi android

Buenas noches a la comunidad!Tengo un samsung j7 2016, y hace unos dias, que me marca sin conexion a internet y luego se cierra, probé con lo de las actualizaciones de sistema, reiniciando el telefono, reinstalando la app, borrando datos y caché... s...

  • Newbie
  • Buenas noches a la comunidad! Tengo un samsung j7 2016, y hace unos dias, que me marca sin conexion a internet y luego se cierra, probé con lo de las actualizaciones de sistema, reiniciando el telef...
  • 341 Views
  • 0 replies
  • 1 likes
  • 341 Views
  • 0 replies
  • 1 likes

Playlist design

I have a samsung galaxy s7 .I have the newest version of spotify.My friends also have the newest version of spotify.But they have the new playlist design in for example rap caviar.But I don't have it.What can I do?

  • Casual Listener
  • I have a samsung galaxy s7 .I have the newest version of spotify.My friends also have the newest version of spotify.But they have the new playlist design in for example rap caviar.But I don't have it...
  • farberben3
  • Casual Listener
  • 369 Views
  • 2 replies
  • 0 likes
  • 369 Views
  • 2 replies
  • 0 likes

Song Counter

There are artists that shows more songs on the counter than I actually have downloaded. Does it consume cell phone memory?

  • Newbie
  • There are artists that shows more songs on the counter than I actually have downloaded. Does it consume cell phone memory?
  • 918 Views
  • 0 replies
  • 0 likes
  • 918 Views
  • 0 replies
  • 0 likes

static crankling while playing a song

Hi! Im having a static crankling while playing Colder Than Ice by Pond on my S7. I noticed that the same happened with 2 others songs in that album... I listened the same song in youtube and I dont get that annoying crackling.. Does anyone else have ...

  • Newbie
  • Hi! Im having a static crankling while playing Colder Than Ice by Pond on my S7. I noticed that the same happened with 2 others songs in that album... I listened the same song in youtube and I dont g...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Someone **bleep**ing help me!!

Okay lets try this again, look, i made a new account and whenever i sign in or get on the spotify app on my phone, all the features are gone! Only like three are showing, compared to the usual five that are there. I can't create a playlist because th...

  • Visitor
  • Okay lets try this again, look, i made a new account and whenever i sign in or get on the spotify app on my phone, all the features are gone! Only like three are showing, compared to the usual five t...
  • Joe
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Shuffle personalized playlist

Do I have to be a paid member to be able to shuffle my personal playlist? I already tried enabling the twisted arrows but it keeps repeating the same song.

  • Newbie
  • Do I have to be a paid member to be able to shuffle my personal playlist? I already tried enabling the twisted arrows but it keeps repeating the same song.
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes