Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387835 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have recently paid for spotify premium, mainly because I wanted to be able to download and listen to songs offline. The problem Is that it doesn't work at all. I can download the songs, have them playback when in online mode, but when switching to ...
I have recently paid for spotify premium, mainly because I wanted to be able to download and listen to songs offline. The problem Is that it doesn't work at all. I can download the songs, have them p...
Regular
7064 Views
10 replies
0 likes
spotify keeps crashing and stopping randomly when i run it in the background. it happens randomly with no trend or rule to it and does not alert me. i have tried restarting my phone and deleting and reinstalling the app, and i update whenever i need.
spotify keeps crashing and stopping randomly when i run it in the background. it happens randomly with no trend or rule to it and does not alert me. i have tried restarting my phone and deleting and ...
390 Views
0 replies
0 likes
Hello.I am enjoying Spotify with Xperia X Performance.I think that there was a setting to save downloaded songs on SD card until now, but now it is gone. Does anyone know how to save to SD card?
Hello. I am enjoying Spotify with Xperia X Performance. I think that there was a setting to save downloaded songs on SD card until now, but now it is gone. Does anyone know how to save to SD card?
378 Views
0 replies
0 likes
In the last weeks it works badly, very slow, the searches do not find results, I am going to cancel my subscription
In the last weeks it works badly, very slow, the searches do not find results, I am going to cancel my subscription
Community Legend
436 Views
1 replies
0 likes
Hi i use a galaxy s5 with Spotify premium. After i have done a New update, my Spotify crashes a soon as i press on my playlists or use the search function or use the Browser function etc. I dont get any error message, Spotify just immediately crashes...
Hi i use a galaxy s5 with Spotify premium. After i have done a New update, my Spotify crashes a soon as i press on my playlists or use the search function or use the Browser function etc. I dont get ...
Community Legend
810 Views
6 replies
1 likes
I know this is a somewhat recurring problem from what I've seen in the forum thus far in my research, but my player randomly pauses during playback. It's most noticeable when connected via Bluetooth in my vehicle or to an outdoor speaker, but in test...
I know this is a somewhat recurring problem from what I've seen in the forum thus far in my research, but my player randomly pauses during playback. It's most noticeable when connected via...
536 Views
0 replies
0 likes
I have just upgraded to Sportify Premium using my android phone. But when I access my account via laptop, it still shows Sportify Free?!How can I link or connect them together so that I can enjoy both devices under one account with Premium service?Th...
I have just upgraded to Sportify Premium using my android phone. But when I access my account via laptop, it still shows Sportify Free?! How can I link or connect them together so th...
Community Legend
408 Views
1 replies
0 likes
Hello, i have a samsung galaxy j3 2016 and a premium spotify acc ( idk if it matters). Some of the artworks in my library are missing when i go offline, i tryed literally everything... Reinstalling the app, clened cache, removed devices etc.. When i ...
Hello, i have a samsung galaxy j3 2016 and a premium spotify acc ( idk if it matters). Some of the artworks in my library are missing when i go offline, i tryed literally everything... Reinstalling t...
Casual Listener
455 Views
2 replies
0 likes
Hi,I have fewer than 10k songs but when I try to save a new track nothing happens. The 'saved' screen doesn't pop up. I'm using WiFi to download but it's not happenimg. Help!!!Thanks!
Hi, I have fewer than 10k songs but when I try to save a new track nothing happens. The 'saved' screen doesn't pop up. I'm using WiFi to download but it's not happenimg. Help!!! Thanks!
Community Legend
401 Views
1 replies
0 likes
Please help me! i am getting really annoyed with spotify randomly changing from playing my music to some random **bleep** from Kudos - how do i make it stop doing this? secondly why is my spotify randomly pausing? the other day i paused spotify as i ...
Please help me! i am getting really annoyed with spotify randomly changing from playing my music to some random **bleep** from Kudos - how do i make it stop doing this? secondly why...
Community Legend
442 Views
1 replies
0 likes
I m not sure if this situation on other device / brand or not.For example I pause the spotify music and then i listen to a whatsapp voice msg, and right after the voice message is finished, the Spotify resume playing music automatically.How to stop t...
I m not sure if this situation on other device / brand or not. For example I pause the spotify music and then i listen to a whatsapp voice msg, and right after the voice message is finished, the S...
Community Legend
683 Views
1 replies
0 likes
Hey guys, So I first noticed the random pausing happening more and more frequently anytime I was connected to a listening device via bluetooth but days later it started happening at any time even when connected via headphone or auxillary. I read the ...
Hey guys, So I first noticed the random pausing happening more and more frequently anytime I was connected to a listening device via bluetooth but days later it started happening at any time...
Community Legend
6279 Views
5 replies
2 likes
hii have an issue with spotify premium. i had some albums downloaded on my cell phone and after i deleted the download, i couldnt listen to them in online mode as well, neither on the phone nor on the computer. if i search them, they wont appear. doe...
hi i have an issue with spotify premium. i had some albums downloaded on my cell phone and after i deleted the download, i couldnt listen to them in online mode as well, neither on the phone nor on ...
278 Views
0 replies
0 likes
Spotify says there's no space to download for offline use but my SD-Card has 40GB free. The internal storage is showing 30.75GB free of 32GB. The option to change storage for offline tracks is unavailable. I have an HTC One M9 with Android 7.0, and I...
Spotify says there's no space to download for offline use but my SD-Card has 40GB free. The internal storage is showing 30.75GB free of 32GB. The option to change storage for offline tracks is unavai...
621 Views
0 replies
0 likes
After updating my Sony Xperia Z5 to Android 7.0, several functions no longer work i my car when connected via Bluetooth.What does not work anymore is changing songs from the car controler and information about the current song does not show on the ra...
After updating my Sony Xperia Z5 to Android 7.0, several functions no longer work i my car when connected via Bluetooth. What does not work anymore is changing songs from the car controler and infor...
Regular
3060 Views
9 replies
7 likes
if I'm paying for premium it says always "oops it seems that your load balance in ypur prepaid card is insufficient". In fact I still have 135pesos load
if I'm paying for premium it says always "oops it seems that your load balance in ypur prepaid card is insufficient". In fact I still have 135pesos load
Casual Listener
324 Views
2 replies
0 likes
i saved a load of songs onto my phone so that i could listen to them when i have run out of internet or im offline but after a while i seem to lose them all and i need to downlaod them all again anyone know why this is?
i saved a load of songs onto my phone so that i could listen to them when i have run out of internet or im offline but after a while i seem to lose them all and i need to downlaod them all a...
Roadie
351 Views
1 replies
0 likes
Hi,I am spotify premium member and I've got a problem. When I tap on a song to listen (in offline mode), it doesn't play it and it pops up a message : "This song is not available".Please help me fix it.Thanks.
Hi, I am spotify premium member and I've got a problem. When I tap on a song to listen (in offline mode), it doesn't play it and it pops up a message : "This song is not available". Please help me ...
Not applicable
988 Views
2 replies
0 likes
I own Huawei Honor 6 phone and there is lot of free space left. I have restarted my phone several times but still Spotify doesn't download from Play Store. What should I do?
I own Huawei Honor 6 phone and there is lot of free space left. I have restarted my phone several times but still Spotify doesn't download from Play Store. What should I do?
Community Legend
274 Views
1 replies
0 likes
Hello,My problem is that I subscribed to the 3 month premium on my computer but it doesn't work on my phone. On my phone I can use spotify only with WiFi, it doesn't work offline. What do I do?Thank you for your help!
Hello, My problem is that I subscribed to the 3 month premium on my computer but it doesn't work on my phone. On my phone I can use spotify only with WiFi, it doesn't work offline. What do I do? Th...
Roadie
314 Views
1 replies
0 likes
