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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397083 Views

547 replies

35 likes

Account
Free
  • 397083 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8491 Views

0 replies

7 likes

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spotify crashing on android phone

spotify keeps crashing and stopping randomly when i run it in the background. it happens randomly with no trend or rule to it and does not alert me. i have tried restarting my phone and deleting and reinstalling the app, and i update whenever i need.

Newbie

spotify keeps crashing and stopping randomly when i run it in the background. it happens randomly with no trend or rule to it and does not alert me. i have tried restarting my phone and deleting and ...

392 Views

0 replies

0 likes

  • 392 Views
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how to save to SD card?

Hello.I am enjoying Spotify with Xperia X Performance.I think that there was a setting to save downloaded songs on SD card until now, but now it is gone. Does anyone know how to save to SD card?

Newbie

Hello. I am enjoying Spotify with Xperia X Performance. I think that there was a setting to save downloaded songs on SD card until now, but now it is gone. Does anyone know how to save to SD card?

387 Views

0 replies

0 likes

  • 387 Views
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works bad

In the last weeks it works badly, very slow, the searches do not find results, I am going to cancel my subscription

Newbie

In the last weeks it works badly, very slow, the searches do not find results, I am going to cancel my subscription

KatesHere

Community Legend

445 Views

1 replies

0 likes

Spotify
  • 445 Views
  • 1 replies
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galaxy s5 crashes everytime

Hi i use a galaxy s5 with Spotify premium. After i have done a New update, my Spotify crashes a soon as i press on my playlists or use the search function or use the Browser function etc. I dont get any error message, Spotify just immediately crashes...

Casual Listener

Hi i use a galaxy s5 with Spotify premium. After i have done a New update, my Spotify crashes a soon as i press on my playlists or use the search function or use the Browser function etc. I dont get ...

Joe

Community Legend

840 Views

6 replies

1 likes

  • 840 Views
  • 6 replies
  • 1 likes

[Android] Spotify randomly pauses Samsung S8+

I know this is a somewhat recurring problem from what I've seen in the forum thus far in my research, but my player randomly pauses during playback. It's most noticeable when connected via Bluetooth in my vehicle or to an outdoor speaker, but in test...

Newbie

I know this is a somewhat recurring problem from what I've seen in the forum thus far in my research, but my player randomly pauses during playback.  It's most noticeable when connected via...

548 Views

0 replies

0 likes

  • 548 Views
  • 0 replies
  • 0 likes

Problem connecting Sportify Premium for android phone and laptop under one account.

I have just upgraded to Sportify Premium using my android phone. But when I access my account via laptop, it still shows Sportify Free?!How can I link or connect them together so that I can enjoy both devices under one account with Premium service?Th...

Newbie

I have just upgraded to Sportify Premium using my android phone.  But when I access my account via laptop, it still shows Sportify Free?! How can I link or connect them together so th...

Joe

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Album art missing on some albums

Hello, i have a samsung galaxy j3 2016 and a premium spotify acc ( idk if it matters). Some of the artworks in my library are missing when i go offline, i tryed literally everything... Reinstalling the app, clened cache, removed devices etc.. When i ...

Casual Listener

Hello, i have a samsung galaxy j3 2016 and a premium spotify acc ( idk if it matters). Some of the artworks in my library are missing when i go offline, i tryed literally everything... Reinstalling t...

Gorkyyy

Casual Listener

466 Views

2 replies

0 likes

  • 466 Views
  • 2 replies
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Downloading songs

Hi,I have fewer than 10k songs but when I try to save a new track nothing happens. The 'saved' screen doesn't pop up. I'm using WiFi to download but it's not happenimg. Help!!!Thanks!

Newbie

Hi, I have fewer than 10k songs but when I try to save a new track nothing happens. The 'saved' screen doesn't pop up. I'm using WiFi to download but it's not happenimg. Help!!! Thanks!

Joe

Community Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
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Spotify plays music i dont have or like and will randomly stop and start songs!

Please help me! i am getting really annoyed with spotify randomly changing from playing my music to some random **bleep** from Kudos - how do i make it stop doing this? secondly why is my spotify randomly pausing? the other day i paused spotify as i ...

Newbie

Please help me!   i am getting really annoyed with spotify randomly changing from playing my music to some random **bleep** from Kudos - how do i make it stop doing this?   secondly why...

Joe

Community Legend

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
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Huawei Mate 9 automatically resume playing

I m not sure if this situation on other device / brand or not.For example I pause the spotify music and then i listen to a whatsapp voice msg, and right after the voice message is finished, the Spotify resume playing music automatically.How to stop t...

Casual Listener

I m not sure if this situation on other device / brand or not. For example I pause the spotify music and then i listen to a whatsapp voice msg, and right after the voice message is finished, the S...

Joe

Community Legend

697 Views

1 replies

0 likes

huawei
mate9
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Spotify randomly pauses, Samsung Galaxy S7 Edge

Hey guys, So I first noticed the random pausing happening more and more frequently anytime I was connected to a listening device via bluetooth but days later it started happening at any time even when connected via headphone or auxillary. I read the ...

Newbie

Hey guys,   So I first noticed the random pausing happening more and more frequently anytime I was connected to a listening device via bluetooth but days later it started happening at any time...

Joe

Community Legend

6305 Views

5 replies

2 likes

  • 6305 Views
  • 5 replies
  • 2 likes

music disappeared?

hii have an issue with spotify premium. i had some albums downloaded on my cell phone and after i deleted the download, i couldnt listen to them in online mode as well, neither on the phone nor on the computer. if i search them, they wont appear. doe...

Newbie

hi i have an issue with spotify premium. i had some albums downloaded on my cell phone and after i deleted the download, i couldnt listen to them in online mode as well, neither on the phone nor on ...

286 Views

0 replies

0 likes

  • 286 Views
  • 0 replies
  • 0 likes

Offline downloading says SD-Card is full

Spotify says there's no space to download for offline use but my SD-Card has 40GB free. The internal storage is showing 30.75GB free of 32GB. The option to change storage for offline tracks is unavailable. I have an HTC One M9 with Android 7.0, and I...

Newbie

Spotify says there's no space to download for offline use but my SD-Card has 40GB free. The internal storage is showing 30.75GB free of 32GB. The option to change storage for offline tracks is unavai...

627 Views

0 replies

0 likes

Offline Access
Storage on sd card
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Bluetooth issues in car, track info and changing track, xperia Z5

After updating my Sony Xperia Z5 to Android 7.0, several functions no longer work i my car when connected via Bluetooth.What does not work anymore is changing songs from the car controler and information about the current song does not show on the ra...

Casual Listener

After updating my Sony Xperia Z5 to Android 7.0, several functions no longer work i my car when connected via Bluetooth. What does not work anymore is changing songs from the car controler and infor...

3quilibrium

Regular

3114 Views

9 replies

7 likes

  • 3114 Views
  • 9 replies
  • 7 likes

Superuser Contribution payment failed

if I'm paying for premium it says always "oops it seems that your load balance in ypur prepaid card is insufficient". In fact I still have 135pesos load

Casual Listener

if I'm paying for premium it says always "oops it seems that your load balance in ypur prepaid card is insufficient". In fact I still have 135pesos load

jhnknntt7

Casual Listener

340 Views

2 replies

0 likes

  • 340 Views
  • 2 replies
  • 0 likes

Superuser Contribution downloaded song son spotify

i saved a load of songs onto my phone so that i could listen to them when i have run out of internet or im offline but after a while i seem to lose them all and i need to downlaod them all again anyone know why this is?

Newbie

i saved a load of songs onto my phone so that i could listen to them when i have run out of internet or im offline   but after a while i seem to lose them all and i need to downlaod them all a...

JuanCamilo

Roadie

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Solved!! This song is not available error.

Hi,I am spotify premium member and I've got a problem. When I tap on a song to listen (in offline mode), it doesn't play it and it pops up a message : "This song is not available".Please help me fix it.Thanks.

Visitor

Hi, I am spotify premium member and I've got a problem. When I tap on a song to listen (in offline mode), it doesn't play it and it pops up a message : "This song is not available". Please help me ...

user-removed

Not applicable

1010 Views

2 replies

0 likes

  • 1010 Views
  • 2 replies
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Can't download Spotify from Play Store

I own Huawei Honor 6 phone and there is lot of free space left. I have restarted my phone several times but still Spotify doesn't download from Play Store. What should I do?

Newbie

I own Huawei Honor 6 phone and there is lot of free space left. I have restarted my phone several times but still Spotify doesn't download from Play Store. What should I do? 

Joe

Community Legend

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doesn't work the preium on my phone

Hello,My problem is that I subscribed to the 3 month premium on my computer but it doesn't work on my phone. On my phone I can use spotify only with WiFi, it doesn't work offline. What do I do?Thank you for your help!

Newbie

Hello, My problem is that I subscribed to the 3 month premium on my computer but it doesn't work on my phone. On my phone I can use spotify only with WiFi, it doesn't work offline. What do I do? Th...

JuanCamilo

Roadie

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Download button

Hiya all, I'm Spotify Premium Sony Xperia Z5 Compact with all my stuff on Sd card, no prob llama But I've a question. What does the Download button do? For one of my Saved Albums the button is unchecked at Artist Level but all of the tracks are alrea...

Roadie

Hiya all, I'm Spotify Premium Sony Xperia Z5 Compact with all my stuff on Sd card, no prob llama 🙂 But I've a question. What does the Download button do? For one of my Saved Albums the button is unc...

503 Views

0 replies

0 likes

  • 503 Views
  • 0 replies
  • 0 likes