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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397147 Views

547 replies

35 likes

Account
Free
  • 397147 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8494 Views

0 replies

7 likes

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upgraded to premium, works on computer but not on mobile!

The trial worked great, convinced me to pay for premium. But now when I go and try to play anything on mobile it tells me I need to upgrade to premium. Its annoying, I tried uninstalling and reinstalling, restarting the phone...nothing works. making ...

Newbie

The trial worked great, convinced me to pay for premium. But now when I go and try to play anything on mobile it tells me I need to upgrade to premium. Its annoying, I tried uninstalling and reinstal...

Habdank

Music Fan

1506 Views

9 replies

0 likes

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Spotify unmounts my sd card

Spotify unmounts my SD card when I download music offline. It detects it again after I pull it out and put it back in and a restart but it also doesn't find the files on the sd card, making me redownload my playlist and delete the files already there...

Casual Listener

Spotify unmounts my SD card when I download music offline. It detects it again after I pull it out and put it back in and a restart but it also doesn't find the files on the sd card, making me redown...

betablue42

Roadie

874 Views

7 replies

0 likes

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Issue downloading on wifi

I'm trying to download a playlist at home on my wifi, but when I press download, Spotify says: "Go to Settings to download using cellular" Why? I am on wifi, I don't want to download using cellular. I've checked the available space on my phone, and a...

Casual Listener

I'm trying to download a playlist at home on my wifi, but when I press download, Spotify says: "Go to Settings to download using cellular"   Why?   I am on wifi, I don't want to downloa...

Dowders79

Casual Listener

1311 Views

6 replies

0 likes

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Solved!! Cleaning space

Hi everyone,I love Spotify, and I love the downloadfunction. But my phone storage is almost full with 50 hours of music, so i want to turn of the downloadfunction. I switched the switch next to my playlist, but my storage is still full. I found this ...

Newbie

Hi everyone, I love Spotify, and I love the downloadfunction. But my phone storage is almost full with 50 hours of music, so i want to turn of the downloadfunction. I switched the switch next to my ...

Joe

Community Legend

437 Views

1 replies

0 likes

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  • 1 replies
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No Bass/Flat (Galaxy s6 edge+)

Hey everyone, just upgraded to premium and I'm noticing that my music sounds very flat, and the bass is almost non existent. I've turned my equalizer off, and even force stopped the adapt sound system app to see if that would help, but no luck. Pleas...

Newbie

Hey everyone, just upgraded to premium and I'm noticing that my music sounds very flat, and the bass is almost non existent. I've turned my equalizer off, and even force stopped the adapt sound syste...

betablue42

Roadie

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Moto G 4th generation problems.

Hi Everyone! First of all my first language is not English so sorry for that, ill go to the topic. I just bought a Moto G 4th Generation a couple of days ago, I have this problem with the Spotify App, and I'm sure is on the app because the problem do...

Newbie

Hi Everyone! First of all my first language is not English so sorry for that, ill go to the topic.  I just bought a Moto G 4th Generation a couple of days ago, I have this problem with the Spot...

luismilanese

Casual Listener

846 Views

1 replies

1 likes

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  • 1 likes

Syncronisation der 3 Geräte

Hallo zusammen, ich bin erst seit kurzem bei Spotify.Als ich heute morgen mein Handy synchronisieren wollte bekam ich die Fehlermeldung das ich nur 3 Geräte mit Premium synchronisieren kann. Das weiss ich auch, nur leider benutze ich Spotify auf eine...

Newbie

Hallo zusammen, ich bin erst seit kurzem bei Spotify. Als ich heute morgen mein Handy synchronisieren wollte bekam ich die Fehlermeldung das ich nur 3 Geräte mit Premium synchronisieren kann. Das we...

TheBruce

Regular

854 Views

2 replies

0 likes

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Premiun disapear after using trial

Hi, my Spotify premium disappeared after i accidentally used the 1 week trial, and now i don't have the premium, btw it's the 3 months for 1 euro.thank you all!

Newbie

Hi, my Spotify premium disappeared after i accidentally used the 1 week trial, and now i don't have the premium, btw it's the 3 months for 1 euro.thank you all!

Joe

Community Legend

381 Views

1 replies

0 likes

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Audio pausing while gps and lyft

Wether using Pandora or Spotify, it seems music constantly gets paused while driving for lyft bluetooth or aux. This didn't use to happen. Tried uninstalling and reinstalling spotifyLG Aristo. 4G LTE

Newbie

Wether using Pandora or Spotify, it seems music constantly gets paused while driving for lyft bluetooth or aux. This didn't use to happen. Tried uninstalling and reinstalling spotify LG Aristo. 4G...

525 Views

0 replies

1 likes

  • 525 Views
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"Rock this" playlist having troubles in android App.

So I've noticed whenever one of the videos in the "Rock this" playlists comes up, spotify closes itself out and no music plays. Is there a way to disable videos in it?

Newbie

So I've noticed whenever one of the videos in the "Rock this" playlists comes up, spotify closes itself out and no music plays. Is there a way to disable videos in it?

221 Views

0 replies

0 likes

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Superuser Contribution Equalizer disappeared

Dear Community,I used to have the equalizer setting functionality on my previous version of Spotify. When I updated it a couple of weeks ago, this option disappeared. Last update (8.4.4.810 armV7) still misses this option.How could I get it back?Spot...

Casual Listener

Dear Community, I used to have the equalizer setting functionality on my previous version of Spotify. When I updated it a couple of weeks ago, this option disappeared. Last update (8.4.4.810 armV7...

vincentroch

Casual Listener

593 Views

2 replies

0 likes

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  • 2 replies
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Changes songs every 30 seconds

I signed up yesterday for the .99 CDN 3 month trial of Spotify and the app worked perfectly, this morning however it's decided to change songs every 30 seconds or so. This is what I've tried so far: stopped the app, stopped the app and cleared cache ...

Casual Listener

I signed up yesterday for the .99 CDN 3 month trial of Spotify and the app worked perfectly, this morning however it's decided to change songs every 30 seconds or so.   This is what I've tried...

Jason-64

Casual Listener

1268 Views

1 replies

0 likes

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Redesign the Android app to fit the Material Design Guidelines

Well, last time, I downloaded spotify on my android phone. For the few days I had been using it, there was no problem while I was playing songs, but just this day, when I tried to play music, the music that I want to play cannot play and I can't clic...

Newbie

Well, last time, I downloaded spotify on my android phone. For the few days I had been using it, there was no problem while I was playing songs, but just this day, when I tried to play music, the mus...

307 Views

0 replies

0 likes

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Solved!! Spotify spinning green wheel (slow responding) on Samsung S7 Edge (Android v7)

Is anyone experiencing this same issue?Running Spotify on my Samsung S7 edge (running nougat) is the majority of the time a painful experience. Whenever I try to browse, search or go to playlists or albums I get the green spinning wheel which can tak...

Casual Listener

Is anyone experiencing this same issue? Running Spotify on my Samsung S7 edge (running nougat) is the majority of the time a painful experience.  Whenever I try to browse, search or go to playl...

richo99

Casual Listener

5948 Views

1 replies

3 likes

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Superuser Contribution Spotify and voice instructions of GPS

Hi! I've got a problem that didn't use to happen in the past with my Spotify, I don't know why. In the past when I was playing music in my car with Spotify the program mute the music when my Google maps or sygic gives me a GPS voice instruction. Actu...

Regular

Hi! I've got a problem that didn't use to happen in the past with my Spotify, I don't know why. In the past when I was playing music in my car with Spotify the program mute the music when my Google m...

soundblaster16

Casual Listener

6833 Views

7 replies

1 likes

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Lockscreen album cover in Nougat

Hi, I have a Honor 8 and since I updated to Android Nougat the album cover in lockscreen stopped working.However, other applications like the stock Music player or Google Play Music do show the album cover properly. PFA screenshots comparing my locks...

Newbie

Hi, I have a Honor 8 and since I updated to Android Nougat the album cover in lockscreen stopped working. However, other applications like the stock Music player or Google Play Music do show the a...

pekarting

Casual Listener

2057 Views

4 replies

2 likes

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  • 4 replies
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Some song titles have been mixed up.

Went to play a song on playlist but the song that played was not the title song although it was on the same album. Somehow on a couple of albums, it has mixed up songs from the original song title. Any way that can be fixed?

Casual Listener

Went to play a song on playlist but the song that played was not the title song although it was on the same album. Somehow on a couple of albums, it has mixed up songs from the original song title. A...

Joe

Community Legend

1144 Views

2 replies

0 likes

  • 1144 Views
  • 2 replies
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Spotify starts playing out of phone speakers when phone receives phone call or similar

As title explains I'll be listening to a song on the Spotify desktop app with my phone locked and the Spotify app closed when a triggering event such as a phone call causes the music to stop playing out of my PC headphones and instead blares it out a...

Newbie

As title explains I'll be listening to a song on the Spotify desktop app with my phone locked and the Spotify app closed when a triggering event such as a phone call causes the music to stop playing ...

596 Views

0 replies

1 likes

  • 596 Views
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Solved!! Music Not Playing in Offline Mode After Downloading.

I have recently paid for spotify premium, mainly because I wanted to be able to download and listen to songs offline. The problem Is that it doesn't work at all. I can download the songs, have them playback when in online mode, but when switching to ...

Casual Listener

I have recently paid for spotify premium, mainly because I wanted to be able to download and listen to songs offline. The problem Is that it doesn't work at all. I can download the songs, have them p...

chubbyconx

Regular

7103 Views

10 replies

0 likes

  • 7103 Views
  • 10 replies
  • 0 likes