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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107505 Views

26 replies

3 likes

  • 107505 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217473 Views

140 replies

10 likes

Android
autoplay
bluetooth
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Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571681 Views

79 replies

3 likes

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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470903 Views

577 replies

40 likes

Account
Free
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Spotify crashes on latest Android version

When I select any song, it will play for about a second. After that, the app will crash and force close.Spotify version: 8.4.9.249Device: OnePlus 3Android version: 7.1.1I have also seen other reports that the same issue has been occurring to them too...

Regular

When I select any song, it will play for about a second. After that, the app will crash and force close. Spotify version: 8.4.9.249 Device: OnePlus 3 Android version: 7.1.1 I have also seen o...

VincentJoshuaET

Regular

821 Views

3 replies

0 likes

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Spotify unable to find my downloaded music

Hi This is an issue I am dealing with since a long time now. I'm a premium user and I have the app installed on my Sony Xperia M4 Aqua Dual. The problem is that sometime, I can't access to the albums and playlists I have downoladed. When I try, it ju...

Newbie

Hi   This is an issue I am dealing with since a long time now. I'm a premium user and I have the app installed on my Sony Xperia M4 Aqua Dual.  The problem is that sometime, I can't...

366 Views

0 replies

0 likes

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Solved!! Spotify won't donload songs

Downloading hangs at 1/539. Updating the app, signing in and out, deleting cache and data, downloading to internal storage instead of SD card didn't help. Premium subscription is active.Any help will be appreciated.

Casual Listener

Downloading hangs at 1/539. Updating the app, signing in and out, deleting cache and data, downloading to internal storage instead of  SD card didn't help. Premium subscription is active. ...

Joe

Community Legend

1192 Views

5 replies

0 likes

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  • 5 replies
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Previously downloaded songs got "undownloaded"

Hello,I have approximately 1.3k songs saved and today I left the premium and started premium family. All my music appears as if I had to download again. Do I really need to download everything again?Thanks.

Casual Listener

Hello, I have approximately 1.3k songs saved and today I left the premium and started premium family. All my music appears as if I had to download again. Do I really need to download everything agai...

348 Views

0 replies

0 likes

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Superuser Contribution Playing the downloaded version of a song, even when in Online mode

Hi all.I'd like to know how Spotify play a downloaded song.I mean, it seems that even when a song has been downloaded, and I'm in Online mode, Spotify tries to stream it from the network, as well.So it happens that the song interrupts when the signal...

Newbie

Hi all. I'd like to know how Spotify play a downloaded song. I mean, it seems that even when a song has been downloaded, and I'm in Online mode, Spotify tries to stream it from the network, as well...

Alfredo

Roadie

630 Views

1 replies

0 likes

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Superuser Contribution Can't clean my memory with offline mode

If I delete an album that I've download, I still have the data on my galaxy S6 so it takes memory even when I don't want anymore a song ! A solution exept delete all the data of my app ?

Newbie

If I delete an album that I've download, I still have the data on my galaxy S6 so it takes memory even when I don't want anymore a song ! A solution exept delete all the data of my app ?

Alfredo

Roadie

502 Views

1 replies

0 likes

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Superuser Contribution Download music for offline mode

Sorry for my english but i'm italian....I have the premium mode for my samsung galaxy s7 but i can't download my playlist or any playlist or songI have disintall the applticationI clear the chaceI DON'T KNOW HOW I CAN DOWNLOAD AND I'M ANGRY BECAUSE I...

Newbie

Sorry for my english but i'm italian.... I have the premium mode for my samsung galaxy s7 but i can't download my playlist or any playlist or song I have disintall the appltication I clear the cha...

Alfredo

Roadie

565 Views

1 replies

0 likes

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Superuser Contribution Spotify wont play downloadrd music

Hi. I've had this problem forever. I've downloaded my songs list at least a dozen times, but whenever I go offline, I can't play the music. When I got back, spotify says I need to download the same music, but it takes much less time. I've tried unins...

Newbie

Hi. I've had this problem forever. I've downloaded my songs list at least a dozen times, but whenever I go offline, I can't play the music. When I got back, spotify says I need to download the same m...

Alfredo

Roadie

468 Views

1 replies

0 likes

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Superuser Contribution App automatically turns on

Anytime I plug in my headphones or get into my car, the Spotify app automatically turns on. I do not wish to have this feature and want to shut it off. How do I do so?Currently using a Samsung Galaxy Edge 7 with the most current OS. I have tried dele...

Newbie

Anytime I plug in my headphones or get into my car, the Spotify app automatically turns on. I do not wish to have this feature and want to shut it off. How do I do so? Currently using a Samsung Ga...

Alfredo

Roadie

754 Views

1 replies

0 likes

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Superuser Contribution Gift-Cards

I need your help!!I have entered the pin on the gift card on the Internet and my account has 10 Euros more. But Spotify Premium doesn´t works. Why? Thank you for your help

Newbie

I need your help!! I have entered the pin on the gift card on the Internet and my account has 10 Euros more. But Spotify Premium doesn´t works. Why?   Thank you for your help

Alfredo

Roadie

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
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Superuser Contribution shuffle isnt working

when I use shuffle for my playlist on my android instead of playing all of the songs shuffled it just shuffles about 1/3 of them and plays those over and over again without ever adding the rest to the queue. It doesn't do this on my pc though.

Newbie

when I use shuffle for my playlist on my android instead of playing all of the songs shuffled it just shuffles about 1/3 of them and plays those over and over again without ever adding the rest to th...

Alfredo

Roadie

469 Views

1 replies

0 likes

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Radio Stations

Hello spotify i have an idea can spotify have not radiostations all over the world and the old radio feature delete for a new feature Of Real Radio StationsGreetings Bartieboy234

Visitor

Hello spotify i have an idea can spotify have not radiostations all over the world and the old radio feature delete for a new feature Of Real Radio Stations Greetings Bartieboy234

264 Views

0 replies

0 likes

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The last update

After the last update i cant listen to music,not only using spotyfi but the whole divece with headphones. I don't know what to do.

Newbie

After the last update i cant listen to music,not only using spotyfi but the whole divece with headphones. I don't know what to do.

303 Views

0 replies

0 likes

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Music removed

I always download all my music ONLY ON MY SMARTPHONE to listen it offline and I want to know WHY it was entirely removed FOR THE THIRD TIME.I received a warning about something that I have 3 downloads or accounts on my own account but I'M THE ONLY WH...

Casual Listener

I always download all my music ONLY ON MY SMARTPHONE to listen it offline and I want to know WHY it was entirely removed FOR THE THIRD TIME. I received a warning about something that I have 3 downlo...

fearwrx

Casual Listener

596 Views

2 replies

0 likes

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  • 2 replies
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Lost all saved songs

I've lost all my saved songs on my phone. Is there any way to get it all back without individually saving each artist/song again?

Newbie

I've lost all my saved songs on my phone. Is there any way to get it all back without individually saving each artist/song again?

350 Views

0 replies

0 likes

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Solved!! Latest version crashes after a few seconds of play

Latest Android update doesn't work due to crash with 100% reproducibility.I'm using Samsung Galaxy S7

Casual Listener

Latest Android update doesn't work due to crash with 100% reproducibility. I'm using Samsung Galaxy S7

Joe

Community Legend

2012 Views

8 replies

0 likes

  • 2012 Views
  • 8 replies
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spotify keeps deleting my family members

hi spotify, why do you do this, even tho we have the same address? it is so annoying, i cant re-invite them, nor is it easy to get in touch with you guys. do you need me to send bills or our identity cards to you as proof of address? geez, if you hav...

Newbie

hi spotify, why do you do this, even tho we have the same address? it is so annoying, i cant re-invite them, nor is it easy to get in touch with you guys.   do you need me to send bills or our...

Omars

Newbie

742 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Spotify says: 'No Internet Connection Available' when using Mobile/Cellular data on my Smart Phone

Please Help,I am unable to use Spotify when I am using the data on my phone (Moto G5). When I connect the device to my home network however it works fine. I am at a total loss as I have tried the following:-1. Checked all my phone settings to see if ...

Newbie

Please Help, I am unable to use Spotify when I am using the data on my phone (Moto G5). When I connect the device to my home network however it works fine. I am at a total loss as I have tried the f...

Joe

Community Legend

865 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Problems with local songs

Put a local song into my spotify playlist (.mp3 file) but afterwards renamed the file. Now in spotify I have an empty song and when I go to remove it I am presented with no options. To try remove this I cleared all spotify data and now return and fin...

Regular

Put a local song into my spotify playlist (.mp3 file) but afterwards renamed the file. Now in spotify I have an empty song and when I go to remove it I am presented with no options. To try remove thi...

Joe

Community Legend

1651 Views

9 replies

0 likes

  • 1651 Views
  • 9 replies
  • 0 likes

Solved!! After Latest Release Songs Won't Play, spotify crashes

When using the latest release (8.4.9. 249 armV7) on 7/3/17 spotify will not play songs, you click a song and then spotify goes black and goes to main home screen for Android 7 Galaxy S7 Edge

Regular

When using the latest release (8.4.9. 249 armV7) on 7/3/17 spotify will not play songs, you click a song and then spotify goes black and goes to main home screen for Android 7 Galaxy S7 Edge

impulsee120

Regular

1344 Views

4 replies

2 likes

  • 1344 Views
  • 4 replies
  • 2 likes