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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Oneplus 3T, "no internet connection" on wfi

I have had the Oneplus 3T for a couple months now, and ever since I got it I have been having problems with my Spotify. The app says I have no internet connection when I am definitely connected to the wifi with working internet! This mean that it can...

Regular

I have had the Oneplus 3T for a couple months now, and ever since I got it I have been having problems with my Spotify.   The app says I have no internet connection when I am definitely connec...

BelgiumGuy

Newbie

1343 Views

1 replies

2 likes

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loss of tracks in playlists

so i dont know if spotify recently updated or not on android but my main playlist where i save everything before moving into set lists has now changed and any andall tracks that were not dowloaded previously have dissapeared, i mean come on if its go...

Newbie

so i dont know if spotify recently updated or not on android but my main playlist where i save everything before moving into set lists has now changed and any andall tracks that were not dowloaded pr...

309 Views

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Reconnecting to Google Home - Volume Issues

When I leave my apartment then come back my phone connects back to my Google home perfectly and I can play music but the volume change function is broken. It always shows max volume even when that is not the case.Going to the Google Home unit and man...

Music Fan

When I leave my apartment then come back my phone connects back to my Google home perfectly and I can play music but the volume change function is broken. It always shows max volume even when that is...

466 Views

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Spotify Shuffle

Alright Spotify needs to fix the shuffle option ASAP. For the past week every time I shuffle my library of MULTIPLE ARTISTS and MULTIPLE GENRES the same songs always start first and some songs I never get to hear unless I go specifically select them....

Newbie

Alright Spotify needs to fix the shuffle option ASAP. For the past week every time I shuffle my library of MULTIPLE ARTISTS and MULTIPLE GENRES the same songs always start first and some songs I...

MauriceMV

Spotify Star

470 Views

1 replies

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Solved!! Local files sync issue

I've downloaded multiple tracks in .mp3 on my dektop, adde them to my Local files and put them on a Playlist. They are now all availible via the desktop, but when I go onto my andriod phone, they all are greyed out and it says waiting to download. Bo...

Casual Listener

I've downloaded multiple tracks in .mp3 on my dektop, adde them to my Local files and put them on a Playlist. They are now all availible via the desktop, but when I go onto my andriod phone, they all...

Arheo

Casual Listener

1021 Views

2 replies

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lost all my music

I just got a new phone Samsung A5 they transferred my data went to open Spotify App had to log in, so I did and all my playlists are gone. I tried the log in with ID and password when I uninstalled the app and reinstalled, it wanted credit card ect, ...

Newbie

I just got a new phone Samsung A5 they transferred my data went to open Spotify App had to log in, so I did and all my playlists are gone. I tried the log in with ID and password when I uninstalled t...

456 Views

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Spotify undownloads tracks and albums (Premium)

This is really strange. After updating recently from a really old version, Spotify kept deleting certain songs and an album I had downloaded on my Huawei. After another update, the single tracks from albums I had downloaded would stay again, but Kate...

Casual Listener

This is really strange. After updating recently from a really old version, Spotify kept deleting certain songs and an album I had downloaded on my Huawei. After another update, the single tracks from...

Nordavind

Casual Listener

668 Views

2 replies

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Spotify not recognised by Android Auto

Just installed Android Auto and Spotify is not appearing only Google Play and Amazon music. I read in these forums that it can be solved by reinstalling Spotify however I am unable to reinstall Spotify. It offers me the choice to Disable / Enable ins...

Regular

Just installed Android Auto and Spotify is not appearing only Google Play and Amazon music. I read in these forums that it can be solved by reinstalling Spotify however I am unable to reinstall Spoti...

403 Views

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"Sort by" Issue

Hi!I've just reinstalled the spotify app on my android (SG s6).And now when I click "sort by recently added" in one of my playlists it's just old songs on the top. I dont know if these are the first songs I added, but when I click "sort by" again the...

Regular

Hi! I've just reinstalled the spotify app on my android (SG s6). And now when I click "sort by recently added" in one of my playlists it's just old songs on the top. I dont know if these are the fi...

Mutteone

Regular

798 Views

7 replies

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Solved!! Playlist resets to first song.

So my playlist is 630 songs. When I play a song from my Android then connect it to my PC the next song in the playlist is always the first song of the playlist then proceeds to play the first 100 songs. If I try to shuffle then play to my PC it plays...

Newbie

So my playlist is 630 songs. When I play a song from my Android then connect it to my PC the next song in the playlist is always the first song of the playlist then proceeds to play the first 100 son...

meadowcroftt

Roadie

5038 Views

1 replies

4 likes

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Solved!! How Do you Close the Spotify Android Mobile App

There use to be an obvious way to either close the mobile android app or to sign out. Now there is neither. There seems purposeful and quite unnecessarily controlling.

Casual Listener

There use to be an obvious way to either close the mobile android app or to sign out. Now there is neither. There seems purposeful and quite unnecessarily controlling.

zenerbufen

Casual Listener

31591 Views

5 replies

2 likes

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Streaming to chromecast freezes after advertisement

I frequently stream music to chromecast with little or no issue. Lately after an add (usually add for wendy's), no music will follow. Add gets stuck and shows itself as repeating without any audio. I have to a total reboot on both tablet and chromeca...

Regular

I frequently stream music to chromecast with little or no issue.  Lately after an add (usually add for wendy's), no music will follow.  Add gets stuck and shows itself as repeating without ...

onemstchange

Regular

1779 Views

2 replies

1 likes

freezes
streeming
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play list not updating between computer and phone

I have tried putting my phone into offline mode and then back to online mode. I have turned it to offline mode, closed the app then re started it and put it back to online. I made sure i was connected to my wifi with spotify open on my computer, put ...

Regular

I have tried putting my phone into offline mode and then back to online mode. I have turned it to offline mode, closed the app then re started it and put it back to online. I made sure i was con...

RogueDown

Regular

2696 Views

8 replies

1 likes

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[Android] Premium Account - Download failure

All of the sudden all my downloads are gone. If I redownload them, they stay downloaded but once I lock my phone they are gone. And it is not that I haven't enough storage because I have stil 15GB of storage that's free. Can someone help me?

Newbie

All of the sudden all my downloads are gone. If I redownload them, they stay downloaded but once I lock my phone they are gone. And it is not that I haven't enough storage because I have stil 15GB of...

288 Views

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Huawei p8 lite sd card

Hi,I have a p8 lite and i want save my music on sd card.But in the option of Spotify, i dont have a partie "storage"..I need help ! Thanks

Newbie

Hi, I have a p8 lite and i want save my music on sd card. But in the option of Spotify, i dont have a partie "storage".. I need help ! Thanks

MattSuda

Spotify Star

3607 Views

1 replies

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Solved!! How can i switch of the playlidt radio when a playlist is ended

Always when a playlist is finished a playlist radio is started at the end of the playlist...But this includws always not downloaded songs so that my mobile traffic which is realy expensive is used...How can i switch of this?

Regular

Always when a playlist is finished a playlist radio is started at the end of the playlist... But this includws always not downloaded songs so that my mobile traffic which is realy expensive is used....

MattSuda

Spotify Star

1275 Views

4 replies

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Spotify on Nougat problems

Hello world! Spotifys Album Art on the lockscreen dont work *like the googleMusic one*There is just a little buggy Title widgets. Im using a Huawei p9 with Nougat on it *newest version* EVA-L09C432B383

Regular

Hello world!  Spotifys Album Art on the lockscreen dont work *like the googleMusic one* There is just a little buggy Title widgets.     Im using a Huawei p9 with Nougat on it *new...

540 Views

0 replies

0 likes

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Sick of Spotify redownloading songs I already have downloaded!

Hi all. This is an issue that seems to be happening/happened to a lot of people. Most times, I don't realise it hasn't downloaded my songs until i'm away from home. I can't use mobile data as I don't have much. If Spotify doesn't fix this issue by th...

Casual Listener

Hi all. This is an issue that seems to be happening/happened to a lot of people. Most times, I don't realise it hasn't downloaded my songs until i'm away from home. I can't use mobile data as I don't...

261 Views

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Why is Spotify trying to log into an old iphone?

I have an android but anytime I'm listening via the Spotify app it tries to log into 'iPhone'. I no longer have an iPhone. It stops playing continuously and gives me an error message (see attachment).I have changed from fb login to setting a Spotify ...

Casual Listener

I have an android but anytime I'm listening via the Spotify app it tries to log into 'iPhone'. I no longer have an iPhone. It stops playing continuously and gives me an error message (see attachment)...

205 Views

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