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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

7 likes

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Solved!! Family account not recognized as Premium in Android app

Hi, My account (peter.wall) was upgraded from a Free to a Premium through being made part of a family account. It is not the admin account. This works well on my PC with all the added features of Premium showing OK. On my android phone (OneplusOne an...

Casual Listener

Hi,   My account (peter.wall) was upgraded from a Free to a Premium through being made part of a family account. It is not the admin account. This works well on my PC with all the added featur...

user-removed

Not applicable

1151 Views

4 replies

0 likes

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No 'Edit' button on the Playlist Options for rearranging songs and deleted songs

Whenever I want to rearrange the songs on the playlist. I can't because there is no edit button to rearrange the songs. I press the 3-dotted button and it comes up with no 'edit' button. I even used the 3-dotted button on the songs themselves and the...

Newbie

Whenever I want to rearrange the songs on the playlist. I can't because there is no edit button to rearrange the songs. I press the 3-dotted button and it comes up with no 'edit' button. I even used ...

phate0472

Regular

2164 Views

2 replies

1 likes

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Superuser Contribution Spotify randomly switches from my desktop to my phone when the app is running on my Galaxy S7

Hi There, I have been using spotify for a few years now and never ran into any problems with any of your softwares. A couple days ago I noticed if I have the spotify app running on my phone and I open up spotify on one of my other devices, such as my...

Newbie

Hi There,   I have been using spotify for a few years now and never ran into any problems with any of your softwares. A couple days ago I noticed if I have the spotify app running on my phone ...

user-removed

Not applicable

356 Views

1 replies

0 likes

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Superuser Contribution offline mode and "go to album/ go to artist"

So when in offline mode and i bring up the settings for any song. The "go to album" and "go to artist" selections are greyed out and unclickable. Should it be like this? Even if you don't have the whole album it could list what's there.

Visitor

So when in offline mode and i bring up the settings for any song. The "go to album" and "go to artist" selections are greyed out and unclickable. Should it be like this? Even if you don't have the wh...

user-removed

Not applicable

391 Views

1 replies

0 likes

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Downloaded songs not showing.

I have a couple of playlists that I have downloaded all the songs, about 1700 songs in total. I am often out of coverage, so need these downloads. Today when I went into the downloaded playlist, the songs were in the playlist however instead of havin...

Newbie

I have a couple of playlists that I have downloaded all the songs, about 1700 songs in total. I am often out of coverage, so need these downloads.   Today when I went into the downloaded playl...

TheMonarch86

Casual Listener

15080 Views

10 replies

9 likes

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Solved!! Spotify on Android Auto Will Not Load Properly.

Lately when I connect my Galaxy S5 to my 2017 Accord I get a "Spotify Doesn't Seem to be Working Right Now" error message on my interface. When I click the menu button it just stays loading.The only way I can get it to work is if I delete my cache/sa...

Newbie

Lately when I connect my Galaxy S5 to my 2017 Accord I get a "Spotify Doesn't Seem to be Working Right Now" error message on my interface. When I click the menu button it just stays loading. The o...

Poo4u

Casual Listener

210647 Views

98 replies

27 likes

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Syncing/downloading tracks on multiple devices

I've signed in on multiple devices. I want to be able to download specific tracks to one device rather then having them download on both devices.At the moment when I put device 1 in offline mode and download tracks on device 2, then switch device 1 i...

Casual Listener

I've signed in on multiple devices. I want to be able to download specific tracks to one device rather then having them download on both devices. At the moment when I put device 1 in offline mode an...

fredsinator

Casual Listener

13523 Views

2 replies

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Oneplus 3T, "no internet connection" on wfi

I have had the Oneplus 3T for a couple months now, and ever since I got it I have been having problems with my Spotify. The app says I have no internet connection when I am definitely connected to the wifi with working internet! This mean that it can...

Regular

I have had the Oneplus 3T for a couple months now, and ever since I got it I have been having problems with my Spotify.   The app says I have no internet connection when I am definitely connec...

BelgiumGuy

Newbie

1347 Views

1 replies

2 likes

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loss of tracks in playlists

so i dont know if spotify recently updated or not on android but my main playlist where i save everything before moving into set lists has now changed and any andall tracks that were not dowloaded previously have dissapeared, i mean come on if its go...

Newbie

so i dont know if spotify recently updated or not on android but my main playlist where i save everything before moving into set lists has now changed and any andall tracks that were not dowloaded pr...

310 Views

0 replies

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Reconnecting to Google Home - Volume Issues

When I leave my apartment then come back my phone connects back to my Google home perfectly and I can play music but the volume change function is broken. It always shows max volume even when that is not the case.Going to the Google Home unit and man...

Music Fan

When I leave my apartment then come back my phone connects back to my Google home perfectly and I can play music but the volume change function is broken. It always shows max volume even when that is...

470 Views

0 replies

0 likes

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Spotify Shuffle

Alright Spotify needs to fix the shuffle option ASAP. For the past week every time I shuffle my library of MULTIPLE ARTISTS and MULTIPLE GENRES the same songs always start first and some songs I never get to hear unless I go specifically select them....

Newbie

Alright Spotify needs to fix the shuffle option ASAP. For the past week every time I shuffle my library of MULTIPLE ARTISTS and MULTIPLE GENRES the same songs always start first and some songs I...

MauriceMV

Spotify Star

475 Views

1 replies

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Solved!! Local files sync issue

I've downloaded multiple tracks in .mp3 on my dektop, adde them to my Local files and put them on a Playlist. They are now all availible via the desktop, but when I go onto my andriod phone, they all are greyed out and it says waiting to download. Bo...

Casual Listener

I've downloaded multiple tracks in .mp3 on my dektop, adde them to my Local files and put them on a Playlist. They are now all availible via the desktop, but when I go onto my andriod phone, they all...

Arheo

Casual Listener

1022 Views

2 replies

0 likes

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lost all my music

I just got a new phone Samsung A5 they transferred my data went to open Spotify App had to log in, so I did and all my playlists are gone. I tried the log in with ID and password when I uninstalled the app and reinstalled, it wanted credit card ect, ...

Newbie

I just got a new phone Samsung A5 they transferred my data went to open Spotify App had to log in, so I did and all my playlists are gone. I tried the log in with ID and password when I uninstalled t...

457 Views

0 replies

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Spotify undownloads tracks and albums (Premium)

This is really strange. After updating recently from a really old version, Spotify kept deleting certain songs and an album I had downloaded on my Huawei. After another update, the single tracks from albums I had downloaded would stay again, but Kate...

Casual Listener

This is really strange. After updating recently from a really old version, Spotify kept deleting certain songs and an album I had downloaded on my Huawei. After another update, the single tracks from...

Nordavind

Casual Listener

671 Views

2 replies

0 likes

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Spotify not recognised by Android Auto

Just installed Android Auto and Spotify is not appearing only Google Play and Amazon music. I read in these forums that it can be solved by reinstalling Spotify however I am unable to reinstall Spotify. It offers me the choice to Disable / Enable ins...

Regular

Just installed Android Auto and Spotify is not appearing only Google Play and Amazon music. I read in these forums that it can be solved by reinstalling Spotify however I am unable to reinstall Spoti...

404 Views

0 replies

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"Sort by" Issue

Hi!I've just reinstalled the spotify app on my android (SG s6).And now when I click "sort by recently added" in one of my playlists it's just old songs on the top. I dont know if these are the first songs I added, but when I click "sort by" again the...

Regular

Hi! I've just reinstalled the spotify app on my android (SG s6). And now when I click "sort by recently added" in one of my playlists it's just old songs on the top. I dont know if these are the fi...

Mutteone

Regular

799 Views

7 replies

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Solved!! Playlist resets to first song.

So my playlist is 630 songs. When I play a song from my Android then connect it to my PC the next song in the playlist is always the first song of the playlist then proceeds to play the first 100 songs. If I try to shuffle then play to my PC it plays...

Newbie

So my playlist is 630 songs. When I play a song from my Android then connect it to my PC the next song in the playlist is always the first song of the playlist then proceeds to play the first 100 son...

meadowcroftt

Roadie

5042 Views

1 replies

4 likes

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Solved!! How Do you Close the Spotify Android Mobile App

There use to be an obvious way to either close the mobile android app or to sign out. Now there is neither. There seems purposeful and quite unnecessarily controlling.

Casual Listener

There use to be an obvious way to either close the mobile android app or to sign out. Now there is neither. There seems purposeful and quite unnecessarily controlling.

zenerbufen

Casual Listener

31645 Views

5 replies

2 likes

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Streaming to chromecast freezes after advertisement

I frequently stream music to chromecast with little or no issue. Lately after an add (usually add for wendy's), no music will follow. Add gets stuck and shows itself as repeating without any audio. I have to a total reboot on both tablet and chromeca...

Regular

I frequently stream music to chromecast with little or no issue.  Lately after an add (usually add for wendy's), no music will follow.  Add gets stuck and shows itself as repeating without ...

onemstchange

Regular

1779 Views

2 replies

1 likes

freezes
streeming
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