Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51195 Views
  • 66 replies
  • 25 likes
  • 51195 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881757 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881757 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27344 Views
  • 4 replies
  • 0 likes
  • 27344 Views
  • 4 replies
  • 0 likes

Superuser Contribution Discover weekly did not update

My discover weekly did not update. I've tried logging out and back in. Unfollowed and refollowed the playlist. And checked to see if there was an update for my app. Any other possible solutions?

  • Newbie
  • My discover weekly did not update. I've tried logging out and back in. Unfollowed and refollowed the playlist. And checked to see if there was an update for my app. Any other possible solutions?
  • Mara_F
  • Roadie
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes

Superuser Contribution Descarga de canciones

descargo mis canciones, cuando termina d descargarse me salgo de la aplicacion y despues quiero escucharlas en modo offline me aparce mi lista de canciones como si no hubiese descargado nada, q hago????

  • Newbie
  • descargo mis canciones, cuando termina d descargarse me salgo de la aplicacion y despues quiero escucharlas en modo offline me aparce mi lista de canciones como si no hubiese descargado nada, q hago?...
  • Sophia
  • Roadie
  • 1122 Views
  • 2 replies
  • 0 likes
  • 1122 Views
  • 2 replies
  • 0 likes

Superuser Contribution La coda di riproduzione salta alcuni brani.

Sulla riproduzione alcuni brani vengono saltati automaticamente. Versione android 8.4.4.810. Prima non succedeva.

  • Casual Listener
  • Sulla riproduzione alcuni brani vengono saltati automaticamente. Versione android 8.4.4.810. Prima non succedeva.
  • ahusoski
  • Casual Listener
  • 784 Views
  • 2 replies
  • 0 likes
  • 784 Views
  • 2 replies
  • 0 likes

Solved!! selecting sd card as storage

Why dont we have this? They have been working on this for two years.

  • Music Fan
  • Why dont we have this? They have been working on this for two years.
  • Wayaudkiss
  • Casual Listener
  • 40055 Views
  • 27 replies
  • 0 likes
  • 40055 Views
  • 27 replies
  • 0 likes

Spotify stops when screen goes off

I have a Sony Xperia XZ, fully updated, Android 7.1.1 and use Bang & Olufsen H6 headphones. Since yesterday, playback stops when my display turns off, as if I've pressed pause. Happens when I stream or play offline playlists. Tried another set of hea...

  • Casual Listener
  • I have a Sony Xperia XZ, fully updated, Android 7.1.1 and use Bang & Olufsen H6 headphones. Since yesterday, playback stops when my display turns off, as if I've pressed pause. Happens when I str...
  • cadmielp
  • Roadie
  • 958 Views
  • 3 replies
  • 0 likes
  • 958 Views
  • 3 replies
  • 0 likes

Superuser Contribution Listen to playlist in order from middle

Within the android app, whenever I select to play a song from the middle of a playlist spotify plays that single song, then plays the whole of playlist from the first song. I want to play from the midpoint of a playlist onwards. This is possible in t...

  • Newbie
  • Within the android app, whenever I select to play a song from the middle of a playlist spotify plays that single song, then plays the whole of playlist from the first song. I want to play from the mi...
  • Sophia
  • Roadie
  • 646 Views
  • 1 replies
  • 0 likes
  • 646 Views
  • 1 replies
  • 0 likes

Superuser Contribution Share To Twitter Error

cannot share to twitter.. already revoke access to reconnect but nothing happen

  • Casual Listener
  • cannot share to twitter.. already revoke access to reconnect but nothing happen
  • Mara_F
  • Roadie
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download

Cant download the app on my phone it says its not compatible and my android is 4.4.2 kitkat version..what should i do?Im using vpn because the app isnt available in my country.

  • Casual Listener
  • Cant download the app on my phone it says its not compatible and my android is 4.4.2 kitkat version..what should i do? Im using vpn because the app isnt available in my country.
  • Sophia
  • Roadie
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution android alarm clock (and maybe other notifications) auto starts spotify

Running Spotify 8.4.4.810 on a Samsung s5 running 6.0.1. When my android alarm goes off, it automatically starts spotify when I snooze or dismiss it. I tried disabling notifictions in Spotify but that has no effect. How does one stop Spotify from aut...

  • Newbie
  • Running Spotify 8.4.4.810 on a Samsung s5 running 6.0.1.  When my android alarm goes off, it automatically starts spotify when I snooze or dismiss it.  I tried disabling notifictions in Spo...
  • Sophia
  • Roadie
  • 849 Views
  • 1 replies
  • 0 likes
  • 849 Views
  • 1 replies
  • 0 likes

Superuser Contribution G Google Now doesn't play my playlist

When I use Google now I can search for a song and it plays ok. When I attempt to play one of my saved playlists Spotify opens a random playlist and plays that instead. Is there a way to use Google Now to play my saved playlists on Spotify?

  • Newbie
  • When I use Google now I can search for a song and it plays ok. When I attempt to play one of my saved playlists Spotify opens a random playlist and plays that instead. Is there a way to use Google No...
  • Sophia
  • Roadie
  • 1023 Views
  • 1 replies
  • 8 likes
  • 1023 Views
  • 1 replies
  • 8 likes

Superuser Contribution Songs randomly deleted from albums

On my galaxy s8, after making a new playlist, some random songs disappeared from their albums. This is only on my phone, since I checked my pc, and they're all still there. There is seemingly no pattern for what songs are missing.Now, when I go to sa...

  • Newbie
  • On my galaxy s8, after making a new playlist, some random songs disappeared from their albums. This is only on my phone, since I checked my pc, and they're all still there. There is seemingly no patt...
  • Sophia
  • Roadie
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

music removed

All of the songs I saved cant be found in my music. When i go to a Playlist or the Album itself it is still saved but in my music, nothing is there.It happend once before but my saved music was back a few hours later.

  • Newbie
  • All of the songs I saved cant be found in my music. When i go to a Playlist or the Album itself it is still saved but in my music, nothing is there. It happend once before but my saved music was bac...
  • feelikeastrangr
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Liked from Radio Playlist Missing

I've been using Daily Mixes to find new music for a bit with the intention of saving some of those songs to my library later. Now that I want to do that I noticed that my Liked from Radio playlist is missing. I'm pretty sure I didn't delete it myself...

  • Casual Listener
  • I've been using Daily Mixes to find new music for a bit with the intention of saving some of those songs to my library later. Now that I want to do that I noticed that my Liked from Radio playlist is...
  • onebakednoodle
  • Newbie
  • 532 Views
  • 2 replies
  • 0 likes
  • 532 Views
  • 2 replies
  • 0 likes

spotify don't work in 4g

Help please, i have spotify with premium account on my nexus 5x android O developer preview;until yesterday all good, this morning i change telephone operator and have a new SIM.Now spotify work only on WI FI but not on 4G, it's the only app that doe...

  • Casual Listener
  • Help please,   i have spotify with premium account on my nexus 5x android O developer preview; until yesterday all good, this morning i change telephone operator and have a new SIM. Now spot...
  • andre88
  • Casual Listener
  • 584 Views
  • 3 replies
  • 0 likes
  • 584 Views
  • 3 replies
  • 0 likes

Help with downloading

So on Spotify on Wi-Fi at home. My playlist was downloaded but for some reason since ive added a couple new, the whole olatlisr has undownloaded. Anyway went to turn download off and on again but it says turn cellular download on in settings to downl...

  • Regular
  • So on Spotify on Wi-Fi at home. My playlist was downloaded but for some reason since ive added a couple new, the whole olatlisr has undownloaded. Anyway went to turn download off and on again but it ...
  • matty1610
  • Regular
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle wont disable

How can I disable the shuffle feature? I want to play an album from 1st song to the last, not jump randomly between the songs. There is a shuffle feature toggler, but it works only about 1 time out of 20. Can someone fix the problem? BTW. Where is sp...

  • Visitor
  • How can I disable the shuffle feature? I want to play an album from 1st song to the last, not jump randomly between the songs. There is a shuffle feature toggler, but it works only about 1 time out o...
  • user-removed
  • Not applicable
  • 1056 Views
  • 2 replies
  • 0 likes
  • 1056 Views
  • 2 replies
  • 0 likes

Android App - Cannot scroll to "Login" Button (╯°□°）╯︵ ┻━┻

Problem: Cannot scroll screen down past "Facebook or New" buttons to loginType: Android Spotify appDevice: Android 4.xDescription: Problem started after the most recent update, I was forced to re-login but the spash screen only allows to scroll left ...

  • Newbie
  • Problem: Cannot scroll screen down past "Facebook or New" buttons to login Type: Android Spotify app Device: Android 4.x Description: Problem started after the most recent update, I was forced to ...
  • osornios
  • Spotify Star
  • 768 Views
  • 1 replies
  • 0 likes
  • Login
    Other
  • 768 Views
  • 1 replies
  • 0 likes

Playlist keeps "forgetting" songs but not really.

My app keeps "forgetting" that i already have songs. I use offline mode alot so sometimes i go searching for a song for instance "Five hours". And spotify doesnt have any results.Then i turn online mode back on and search again and sure enough, there...

  • Newbie
  • My app keeps "forgetting" that i already have songs. I use offline mode alot so sometimes i go searching for a song for instance "Five hours". And spotify doesnt have any results. Then i turn onli...
  • 346 Views
  • 0 replies
  • 1 likes
  • 346 Views
  • 0 replies
  • 1 likes

Disable shuffle for album play

I am on the trial period for Premium. I mostly listen to entire albums in the offline mode. Whenever I pick an album, some song in the middle starts playing. I have to click the shuffle button and select the first song for me to be able to listen to ...

  • Newbie
  • I am on the trial period for Premium. I mostly listen to entire albums in the offline mode. Whenever I pick an album, some song in the middle starts playing. I have to click the shuffle button and se...
  • 371 Views
  • 0 replies
  • 1 likes
  • 371 Views
  • 0 replies
  • 1 likes

Superuser Contribution 5 skips an hour?

I read that we're supposed to get 5 skips an hour but it's been nearly 7 hours and my skips still haven't regenerated! What do I do?

  • Newbie
  • I read that we're supposed to get 5 skips an hour but it's been nearly 7 hours and my skips still haven't regenerated! What do I do?
  • Maria_B
  • Moderator
  • 706 Views
  • 1 replies
  • 0 likes
  • 706 Views
  • 1 replies
  • 0 likes