Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • howardblick
  • Newbie
  • 22622 Views
  • 57 replies
  • 22 likes
  • 22622 Views
  • 57 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 868177 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 868177 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24290 Views
  • 4 replies
  • 0 likes
  • 24290 Views
  • 4 replies
  • 0 likes

Solved!! Cant login

Everytime I try to login it says "Enjoying your trip? To listen abroad for more than 14 days tell us where you are at spotify.com.". I cannot change my current location due to it being fixated to Austria even though I currently live in Bosnia and Her...

  • Newbie
  • Everytime I try to login it says "Enjoying your trip? To listen abroad for more than 14 days tell us where you are at spotify.com.". I cannot change my current location due to it being fixated to Aus...
  • lubos
  • Roadie
  • 1176 Views
  • 4 replies
  • 0 likes
  • 1176 Views
  • 4 replies
  • 0 likes

Music thats not on spotify

Hey spotifySo I have been seeking certain soundtracks on the spotify app but they just are not available so I was just wondering if it would be possible to download all the pokemon movies soundtracks onto spotify at all

  • Casual Listener
  • Hey spotify So I have been seeking certain soundtracks on the spotify app but they just are not available so I was just wondering if it would be possible to download all the pokemon movies soundtrac...
  • MattSuda
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Looking for a song

Was listening to Release Radar & heard a song I wanted to share but didn't have a chance to at the time & didn't save it. Half hour later opened Spotify again & Release Radar had changed. Is there a way to find out what songs I've recently listened t...

  • Newbie
  • Was listening to Release Radar & heard a song I wanted to share but didn't have a chance to at the time & didn't save it. Half hour later opened Spotify again & Release Radar had changed....
  • MattSuda
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Spotify randomly goes silent

I'm a premium user. I use a Huawei P7. Most of the times, I listen from my saved playlist, so I'm not sure if this is a more general problem. Sometimes, when the player goes to next song, the audio mutes, but the player keeps going forward. I have to...

  • Casual Listener
  • I'm a premium user.  I use a Huawei P7. Most of the times, I listen from my saved playlist, so I'm not sure if this is a more general problem.   Sometimes, when the player goes to ne...
  • Screwyouspotish
  • Regular
  • 2221 Views
  • 5 replies
  • 0 likes
  • 2221 Views
  • 5 replies
  • 0 likes

Better Product

While I love the idea of this service I have also never encountered a piece of software that is such a struggle to use. Each session is a wrestling match -- you select an option and maybe the menu loads. Maybe it times out and you try again. Will it ...

  • Newbie
  • While I love the idea of this service I have also never encountered a piece of software that is such a struggle to use. Each session is a wrestling match -- you select an option and maybe the menu lo...
  • musicwoop
  • Music Fan
  • 182 Views
  • 1 replies
  • 1 likes
  • Android
  • 182 Views
  • 1 replies
  • 1 likes

Removed Spotify App which had 6gb of data - Now that space is still not available

Hi, My Spotify App had 6gb of downloaded music on my phone - so in attempt to free up that space, I deleted the Spotify App. However, this has not freed up any space, and now I can't find any way to delete the 6gb worth of files from my phone. I then...

  • Newbie
  • Hi,   My Spotify App had 6gb of downloaded music on my phone - so in attempt to free up that space, I deleted the Spotify App.   However, this has not freed up any space, and now I can'...
  • Joe
  • Community Legend
  • 1115 Views
  • 1 replies
  • 0 likes
  • 1115 Views
  • 1 replies
  • 0 likes

Solved!! Family share

My Spotify premium us on my iPad. I wanted it on my android phone so I invited myself using my Gmail account. It worked great for about a month. Now I'm getting emails saying it can't verify I live at the same address even though I put in the exact s...

  • Newbie
  • My Spotify premium us on my iPad. I wanted it on my android phone so I invited myself using my Gmail account.  It worked great for about a month. Now I'm getting emails saying it can't verify I ...
  • Robert_W
  • Community Legend
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

How do I load the Spotify app on an Android phone without enabling in app purchases?

I have Spotify Premium for Family. I want to load the app on my kids' phones without permission for in app purchases, but the Android App Store requires permission for in app purchases. Are my kids out of luck, or is there another way to load the app...

  • Newbie
  • I have Spotify Premium for Family.  I want to load the app on my kids' phones without permission for in app purchases, but the Android App Store requires permission for in app purchases.  A...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't play in straight order

Hi. I'm trying to listen to albums and playlists in straight order, with no success (Android 7, Spotify v 8.4.0.539 armV7). It was possible until last week. What happened? I subscribed to Premium exactly to be able to play in straight order.

  • Casual Listener
  • Hi. I'm trying to listen to albums and playlists in straight order, with no success (Android 7, Spotify v 8.4.0.539 armV7). It was possible until last week. What happened? I subscribed to Premium exa...
  • Msoaresds
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Solved!! Local Files sync - Error

Hello guys. A few days ago I "desynchronized" one of my playlists and it contained some songs that you only have on my computer. I sync the playlist again, but the songs on the computer did not sync. I have already done all the procedures to reinstal...

  • Casual Listener
  • Hello guys. A few days ago I "desynchronized" one of my playlists and it contained some songs that you only have on my computer. I sync the playlist again, but the songs on the computer did no...
  • Joe
  • Community Legend
  • 1016 Views
  • 3 replies
  • 0 likes
  • 1016 Views
  • 3 replies
  • 0 likes

Songs are downloaded, but artists aren't in library

I have 2K or more songs downloaded from the past year or so that I've had Spotify Premium. With an update months ago, they all disappeared. Then they came back. I re-downloaded them and now, only certain artists are in my library under Artists. No ma...

  • Newbie
  • I have 2K or more songs downloaded from the past year or so that I've had Spotify Premium. With an update months ago, they all disappeared. Then they came back. I re-downloaded them and now, only cer...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Solved!! local files uploaded in spotify of PC not available in android spotify

Hi there.I have added some local songs toa playlist in spotify in my PC. The songs are not available in Android spotify. they are all faded out. any help?

  • Newbie
  • Hi there. I have added some local songs toa playlist in spotify in my PC. The songs are not available in Android spotify. they are all faded out. any help?
  • Joe
  • Community Legend
  • 953 Views
  • 5 replies
  • 0 likes
  • 953 Views
  • 5 replies
  • 0 likes

Music stops playing about 15 minutes later

Hello, I got a serious problem with spotify for android. After about 15 minutes, the music stops with no reason and I don't know what to do to fix it. Does anybody got any idea to help me ?

  • Casual Listener
  • Hello,   I got a serious problem with spotify for android. After about 15 minutes, the music stops with no reason and I don't know what to do to fix it. Does anybody got any idea to help me ?
  • stancornelis
  • Newbie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Playlists and Queues

With my playlists (500+ songs each) when I select one and scroll down even half way and pick a song my queue stays the same and the next song is always the song at the top of the list and my queue only plays the same 30 songs and not the full 500. Ev...

  • Newbie
  • With my playlists (500+ songs each) when I select one and scroll down even half way and pick a song my queue stays the same and the next song is always the song at the top of the list and my queue on...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Random songs have been removed from my library

Several hundred songs have disappeared from my saved music library. They appear to be removed randomly. As I was listening this morning at about 3am EST, I noticed that my music was not playing in the correct order anymore (as I was playing recently ...

  • Newbie
  • Several hundred songs have disappeared from my saved music library. They appear to be removed randomly. As I was listening this morning at about 3am EST, I noticed that my music was not playing in th...
  • EthanS1
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Solved!! Content error - the owner has restricted access to this track

I tried to share a track from Spotify android app to Twitter but got the message above.Other tracks of mine can be shared successfully via Twitter but not this track. Furthermore the track only shows up on the android app but can't be found on the de...

  • Casual Listener
  • I tried to share a track from Spotify android app to Twitter but got the message above. Other tracks of mine can be shared successfully via Twitter but not this track. Furthermore the track only sho...
  • ThinkNexTime
  • Casual Listener
  • 1939 Views
  • 1 replies
  • 0 likes
  • 1939 Views
  • 1 replies
  • 0 likes

Downloading to play offline

Why is it that I have attempted to download all my songs 3 x now and then i go to play them in offline mode and they arent downloaded please ?Making me cranky and untrusting in continuing.....

  • Newbie
  • Why is it that I have attempted to download all my songs 3 x now and then i go to play them in offline mode and they arent downloaded please ? Making me cranky and untrusting in continuing.....
  • Joe
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free On Demand Listening for Tablets

My Galaxy Tab 4 8.0's Spotify app (free account) is refusing to play songs on demand and is telling me to get Spotify Premium for the function. The Radio feature still works though. Has the policy for tablets changed?

  • Casual Listener
  • My Galaxy Tab 4 8.0's Spotify app (free account) is refusing to play songs on demand and is telling me to get Spotify Premium for the function. The Radio feature still works though.   Has the ...
  • Streamtrain
  • Casual Listener
  • 396 Views
  • 2 replies
  • 0 likes
  • 396 Views
  • 2 replies
  • 0 likes

I have a nexus 6p been using Spotify for a good several years as premium, download issues randomly.

So today on my way home, I started having a notification of 0 out of 13 downloaded with it saying waiting to download. Was downloading on lte. So got home, connected to WiFi and it still wasn't downloading. So I cleared data and cache files and start...

  • Newbie
  • So today on my way home, I started having a notification of 0 out of 13 downloaded with it saying waiting to download. Was downloading on lte. So got home, connected to WiFi and it still wasn't downl...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Old erased local files still showing up in playlists?

I have multiple playlists on Spotify that include local files not in the Spotify library. I downloaded these local files onto my phone in a playlist. I have now gone through my library and erased many songs on my computer and in the playlists but the...

  • Casual Listener
  •   I have multiple playlists on Spotify that include local files not in the Spotify library. I downloaded these local files onto my phone in a playlist. I have now gone through my library and er...
  • Joe
  • Community Legend
  • 1463 Views
  • 3 replies
  • 0 likes
  • 1463 Views
  • 3 replies
  • 0 likes