Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210842 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561274 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463111 Views
575 replies
39 likes
Please Help,I am unable to use Spotify when I am using the data on my phone (Moto G5). When I connect the device to my home network however it works fine. I am at a total loss as I have tried the following:-1. Checked all my phone settings to see if ...
Please Help, I am unable to use Spotify when I am using the data on my phone (Moto G5). When I connect the device to my home network however it works fine. I am at a total loss as I have tried the f...
Community Legend
859 Views
1 replies
0 likes
Put a local song into my spotify playlist (.mp3 file) but afterwards renamed the file. Now in spotify I have an empty song and when I go to remove it I am presented with no options. To try remove this I cleared all spotify data and now return and fin...
Put a local song into my spotify playlist (.mp3 file) but afterwards renamed the file. Now in spotify I have an empty song and when I go to remove it I am presented with no options. To try remove thi...
Community Legend
1638 Views
9 replies
0 likes
When using the latest release (8.4.9. 249 armV7) on 7/3/17 spotify will not play songs, you click a song and then spotify goes black and goes to main home screen for Android 7 Galaxy S7 Edge
When using the latest release (8.4.9. 249 armV7) on 7/3/17 spotify will not play songs, you click a song and then spotify goes black and goes to main home screen for Android 7 Galaxy S7 Edge
Regular
1326 Views
4 replies
2 likes
Hola tengo un S4 y no me permitió cambiar de canción con la pantalla bloqueada. Ayuda
Hola tengo un S4 y no me permitió cambiar de canción con la pantalla bloqueada. Ayuda
299 Views
0 replies
0 likes
I am constantly on offline mode, I check it frequently to make sure because of a mistake on my part that last summer when I started using spotify... is there any reason why spotify is using data? My emblems are all green but if I go to a particular a...
I am constantly on offline mode, I check it frequently to make sure because of a mistake on my part that last summer when I started using spotify... is there any reason why spotify is using data? My ...
Community Legend
15637 Views
1 replies
0 likes
I have external storage SD Card. Within the settings of Spotify, no storage option appears.
I have external storage SD Card. Within the settings of Spotify, no storage option appears.
Not applicable
690 Views
2 replies
1 likes
I currently gave a free acct with my own email. My husband created his own acct with his email, upgrade to the fam premium and added me. I got the invite via email, followed all directions. It shows through the internet that I'm in the premium plan, ...
I currently gave a free acct with my own email. My husband created his own acct with his email, upgrade to the fam premium and added me. I got the invite via email, followed all directions. It shows ...
360 Views
0 replies
0 likes
When I reboot my downloaded music, they are unavailable as if it had not downloaded. I need to know the pq .. I like the program mt and I do not want to cancel the subscription ..Obs: I from Brazil
When I reboot my downloaded music, they are unavailable as if it had not downloaded. I need to know the pq .. I like the program mt and I do not want to cancel the subscription .. Obs: I from Brazil
297 Views
0 replies
0 likes
Spotify version: 8.4.9.249 betaDevice: OnePlus 3Android version: 7.1.1I cannot downgrade to an older version without losing all my downloaded music so I'll just wait for the next update.I hope this will be resolved ASAP. Thanks.
Spotify version: 8.4.9.249 beta Device: OnePlus 3 Android version: 7.1.1 I cannot downgrade to an older version without losing all my downloaded music so I'll just wait for the next update. I...
Community Legend
500 Views
1 replies
1 likes
Yo recien he comprado el paquete de USD$0.99 ctvs por 3 meses spotify Premium. Pero cuando escucho cualquier canción, al principio suena a un determinado nivel de volumen por 1 o 2 segundo y luego suena considerablamente mas bajo. Esto lo he comproba...
Yo recien he comprado el paquete de USD$0.99 ctvs por 3 meses spotify Premium. Pero cuando escucho cualquier canción, al principio suena a un determinado nivel de volumen por 1 o 2 segundo y luego su...
629 Views
0 replies
1 likes
Hello! Wanted to post here since so far i've been unable to find anything else online to see if anyone is having the same issues i'm experiencing. I noticed today that i'm unable to get a connection on the spotify app. Here's some info: Phone: HTC On...
Hello! Wanted to post here since so far i've been unable to find anything else online to see if anyone is having the same issues i'm experiencing. I noticed today that i'm unable to ...
Newbie
42654 Views
67 replies
4 likes
My Spotify app upgraded this morning to version 8.4.9.249 v7 and it has a HUGE problem. The second you start playing music, it plays for a split second and disappears. The app doesn't completely crash, as it is still running. when I click the overvie...
My Spotify app upgraded this morning to version 8.4.9.249 v7 and it has a HUGE problem. The second you start playing music, it plays for a split second and disappears. The app doesn't com...
Community Legend
2133 Views
8 replies
1 likes
Hey Guys, It's been over 2 years that I'm using that app, and It's the first time that I have that kind of problem. First, even if my music are download, I can't listen to them offline.. I've check every group chat but nobody can help me. Also, when ...
Hey Guys, It's been over 2 years that I'm using that app, and It's the first time that I have that kind of problem. First, even if my music are download, I can't listen to them offline.. I'v...
Community Legend
468 Views
1 replies
0 likes
I have premium and I have looked at the behind the lyrics album, also I have reinstalled like 7 times
I have premium and I have looked at the behind the lyrics album, also I have reinstalled like 7 times
Community Legend
574 Views
1 replies
0 likes
Hi,I have a Marantz CR 610 system HiFi system. It is connected to my Wifi. When using the Spotify app on my Samsung S7 Android, the Marantz system doesn't show in the list of Available Devices. HOWEVER, using my wifes iPhone, the system does show as ...
Hi, I have a Marantz CR 610 system HiFi system. It is connected to my Wifi. When using the Spotify app on my Samsung S7 Android, the Marantz system doesn't show in the list of Available Devices. HOW...
Community Legend
617 Views
2 replies
1 likes
Hey guys, today I unpacked my brand new HTC U11 (Android 7.1.1) and installed the Spotify app on the virgin device. Software Version: 8.4.9.249 armV7I have Spotify Premium. I can start the app, I can change settings, I can download things, but I cann...
Hey guys, today I unpacked my brand new HTC U11 (Android 7.1.1) and installed the Spotify app on the virgin device. Software Version: 8.4.9.249 armV7 I have Spotify Premium...
Community Legend
1439 Views
2 replies
1 likes
Hola, soy Usuario premium y me parece indignante que cada tres minutos se me este cerrando la aplicacion y no pueda escuchar tranquilamente musica. Quiero una respuesta por parte de spotify porque hasta he tenido que utilizar otros medio para escucha...
Hola, soy Usuario premium y me parece indignante que cada tres minutos se me este cerrando la aplicacion y no pueda escuchar tranquilamente musica. Quiero una respuesta por parte de spotify porque ha...
691 Views
0 replies
3 likes
I tried a million times to play few songs but it wouldn't play for me. I think I'm just being dumb, but why can't I listen to songs that isn't in white letters?
I tried a million times to play few songs but it wouldn't play for me. I think I'm just being dumb, but why can't I listen to songs that isn't in white letters?
Community Legend
412 Views
1 replies
0 likes
Bonjour,Je me demande comment peut-on faire pour avoir a nouveau la pochette de la musique que l'on écoute en fond d'écran de vérouillage.Merci de vos réponses!
Bonjour, Je me demande comment peut-on faire pour avoir a nouveau la pochette de la musique que l'on écoute en fond d'écran de vérouillage. Merci de vos réponses!
Newbie
22678 Views
4 replies
1 likes
Hi! I've just updraded to a new phone, and I had thousands of songs downloaded in the sd card on trough offline mode.But since i logged in to spotify on the new phone all playlists that were marked "avaiable offline" were unmarked and there is no ava...
Hi! I've just updraded to a new phone, and I had thousands of songs downloaded in the sd card on trough offline mode. But since i logged in to spotify on the new phone all playlists that were mark...
Casual Listener
889 Views
2 replies
0 likes
