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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Can't delete an unavialable song

Hello I imported music from my phone to playlist in Spotify but recently I edited the song details from my phone music player and the songs in my spotify playlists become unavailable and I can't delete them or to do anything else with them. Is there ...

Casual Listener

Hello I imported music from my phone to playlist in Spotify but recently I edited the song details from my phone music player and the songs in my spotify playlists become unavailable and I can't dele...

476 Views

0 replies

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Solved!! Find a suggested song I liked?

I heard a suggested song (while playing one of my playlists) while I was in the shower that I really liked. Peeked out the shower to see the title of it and made a mental note but forgot the title of it by the end of the shower! Any way I can find th...

Newbie

I heard a suggested song (while playing one of my playlists) while I was in the shower that I really liked. Peeked out the shower to see the title of it and made a mental note but forgot the title of...

Joe

Community Legend

2600 Views

4 replies

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Superuser Contribution some songs disappeared from my library?

hello, as of this morning, i cannot see some songs in my library, for example if i saved a whole album, not all songs show up in my list but 2 of them. but when i click on the ones that dont show up they look like they are saved so they should show u...

Newbie

hello, as of this morning, i cannot see some songs in my library, for example if i saved a whole album, not all songs show up in my list but 2 of them. but when i click on the ones that dont show up ...

MonicaM_Bogota

Roadie

326 Views

1 replies

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Help

How do I invite a family member to spotify? If thats possible.... if not is their a referral code they can enter when the install it for the first time

Regular

How do I invite a family member to spotify? If thats possible.... if not is their a referral code they can enter when the install it for the first time

MattSuda

Spotify Star

715 Views

5 replies

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Superuser Contribution New update 8.3.0.681 arm V7

This new update took away my library and all my playlists. How do i get them back?

Newbie

This new update took away my library and all my playlists. How do i get them back?

Maria_B

Moderator

432 Views

1 replies

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[BUG][Android] Adding to play next crashes and reopens Spotify

When I move one of my query musics to "Now playing", the item on the list duplicates and freezes on the screen. When I try to move the "duplicate item" back down, the app freezes and crashes.Steps to reproduce:Start playlistClick on the little icon o...

Newbie

When I move one of my query musics to "Now playing", the item on the list duplicates and freezes on the screen. When I try to move the "duplicate item" back down, the app freezes and crashes. Step...

322 Views

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Problem to log in Device

Hello,I have problem to log in to android device to my account i even try on IOS ane the result was the same.In website i can log in and i bought premium buy when i try to log in to the device i got problem, i got message that my account doesnt exist...

Newbie

Hello, I have problem to log in to android device to my account i even try on IOS ane the result was the same. In website i can log in and i bought premium buy when i try to log in to the device i ...

MattSuda

Spotify Star

295 Views

1 replies

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"Play Radio" button stops working after leaving a station.

EDIT: Reinstalling the app fixed the problem (for now). If I encounter this problem again, will update this thread.Hey, I've just tried your android app for the first time today and while it's pretty nice, I've noticed that every time I leave a radio...

Newbie

EDIT: Reinstalling the app fixed the problem (for now). If I encounter this problem again, will update this thread. Hey, I've just tried your android app for the first time today and while it's pr...

458 Views

0 replies

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Spotify mobile wont connect to Amazon Echo

So i used the command "Alexa spotify connect" and when i try to connect on my phone it says "connected to spotify" twice but no it doesnt play music, but when i use my laptop and connect it the same way it works Thanks in advance for any help

Newbie

So i used the command "Alexa spotify connect" and when i try to connect on my phone it says "connected to spotify" twice but no it doesnt play music, but when i use my laptop and connect it the same ...

462 Views

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Saved songs are being undownloaded

On more than one occasion downloaded music is being removed from my libary, it is there to listen to online but no longer available offline. This has happened several times and most recently caused over 1000 songs to go. I'm using a Samsung Galaxy s6...

Newbie

On more than one occasion downloaded music is being removed from my libary, it is there to listen to online but no longer available offline. This has happened several times and most recently caused o...

247 Views

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I just feel like the mobile app (Android at least) has gotten worse and better

Hey guys,So with the new UI overhaul, I am really enjoying the new features and ways to get to artist radios and pages. On the other hand, there are a few new annoying bugs that have really made the app a lot worse. First off, now when you search for...

Regular

Hey guys, So with the new UI overhaul, I am really enjoying the new features and ways to get to artist radios and pages. On the other hand, there are a few new annoying bugs that have really made th...

301 Views

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Can't connect Spotify to Chromecast

Hi people, I bought a chromecast few days ago, and I can use it with youtube, soundcloud, and other apps in my android, but when I select the Chromecast as a device from Spotify, the loading screen appears but after a few seconds it just disappear, I...

Newbie

Hi people, I bought a chromecast few days ago, and I can use it with youtube, soundcloud, and other apps in my android, but when I select the Chromecast as a device from Spotify, the loading screen a...

655 Views

0 replies

1 likes

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Stuck on 0 out of 1 downloaded - Google Pixel XL

Over the last couple of days the Spotify app on my phone has started to show a "Downloading" notification saying "0 out of 1 (0% complete)". All my songs have the green downloaded tick next to them, and when switching to offline mode the latest downl...

Newbie

Over the last couple of days the Spotify app on my phone has started to show a "Downloading" notification saying "0 out of 1 (0% complete)".    All my songs have the green downloaded...

benmhogan

Newbie

1420 Views

1 replies

4 likes

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Songs cut out for a second or two then resume also songs sometimes speed up

When listening to songs - both streaming and offline (downloaded) - on bluetooth the songs occasionally cut out for a second or so and then resume - they also speed up for a couple seconds and then play normally - there doesn't seem to be a pattern t...

Newbie

When listening to songs - both streaming and offline (downloaded) - on bluetooth the songs occasionally cut out for a second or so and then resume - they also speed up for a couple seconds and then p...

375 Views

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Add to Up Next button

What happened to the add to up next button? There one day and then gone. Put it back....

Casual Listener

What happened to the add to up next button? There one day and then gone. Put it back....

teddys

Casual Listener

971 Views

5 replies

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Does Spotify mobile app scan music on phone?

Does Spotify mobile app have a feature to scan local music files on phone? For example, I have songs and playlist within Poweramp. How do I get Spotify mobile app to recognize this Poweramp playlist, and, or the local music files on my phone. Thank y...

Casual Listener

Does Spotify mobile app have a feature to scan local music files on phone? For example, I have songs and playlist within Poweramp. How do I get Spotify mobile app to recognize this Poweramp playlist,...

799 Views

0 replies

1 likes

Local files for Spotify Mobile
Mobile
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Downloading all my songs doesent work

Hi, i have spotify premium on my honor x5.I activated the download function on my song list and spotify starts to download all my songs. After that all songs have this green downloaded button behind them. But if I now restart my phone all the songs h...

Newbie

Hi, i have spotify premium on my honor x5. I activated the download function on my song list and spotify starts to download all my songs. After that all songs have this green downloaded button behin...

283 Views

0 replies

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Huawei P8 lite audio cuts out playing spotify through car bluetooth

Hi, I have been having this trouble since some time ago and I apreciate it if somebody could give me an usefull advice about what to do.When I start playing spotify through bluetooth in my car, I have no problems in the first 30 minutes but after tha...

Casual Listener

Hi, I have been having this trouble since some time ago and I apreciate it if somebody could give me an usefull advice about what to do. When I start playing spotify through bluetooth in my car, I h...

Fvarela

Newbie

1161 Views

5 replies

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There is no podcast option in my android device, what can be happening?

Hi all, Today I have seen that there is the possibility to listen to podcasts on my android device through the spotify app. However, when I go to my "Browse" tab I cannot find the option. What can be happening? Is there any way to get to listen to po...

Newbie

Hi all,   Today I have seen that there is the possibility to listen to podcasts on my android device through the spotify app. However, when I go to my "Browse" tab I cannot find the option. Wh...

352 Views

0 replies

1 likes

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Local files replacing original tracks

There are a few songs that I have downloaded on my phone as local files because they were not on spotify at the time. These songs are now on spotify but some are slightly different and I just want to listen to the spotify version. I deleted all of my...

Newbie

There are a few songs that I have downloaded on my phone as local files because they were not on spotify at the time. These songs are now on spotify but some are slightly different and I just want to...

229 Views

0 replies

0 likes

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