Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Whenever I go back into the application (Spotify) it downloads all my songs again which by the way is very annoying because I have more than 500 songs so it takes a lot. Someone has a solution Note all my songs are saved on the card and are downloadi...
Whenever I go back into the application (Spotify) it downloads all my songs again which by the way is very annoying because I have more than 500 songs so it takes a lot. Someone has a solution Note...
Newbie
444 Views
1 replies
1 likes
I am on a galaxy s5. Every time I use Spotify, the music pauses after every song if the phone is locked. But as soon as I get on it and pull Spotify up it resumes itself. I keep the app running just like I did with my old phone and never had trouble ...
I am on a galaxy s5. Every time I use Spotify, the music pauses after every song if the phone is locked. But as soon as I get on it and pull Spotify up it resumes itself. I keep the app running just ...
Casual Listener
613 Views
2 replies
0 likes
Por que no me aparece la caratula completa de lo que escucho en pantalla de bloqueo? Es samsung J7 y android 6.0.1
Por que no me aparece la caratula completa de lo que escucho en pantalla de bloqueo? Es samsung J7 y android 6.0.1
Newbie
14213 Views
6 replies
8 likes
Hi, i have a Huawei Mate9 and i cant control spotify at the lock screen, HELP!
Hi, i have a Huawei Mate9 and i cant control spotify at the lock screen, HELP!
372 Views
0 replies
0 likes
My playlist keeps re-downloading every time I open up Spotify on my phone. What's weirder is that not all of the song are there on my phone, but they are on the desktop. Everytime it re-downloads, the missing songs appear, but then a few seconds late...
My playlist keeps re-downloading every time I open up Spotify on my phone. What's weirder is that not all of the song are there on my phone, but they are on the desktop. Everytime it re-downloads, th...
266 Views
0 replies
0 likes
Me and a friend were sharing playlists, but when she found mine, it was simply the name of the first song in the playlist, and that song. I've set it to private then back to public, made it collaborative, signed out and signed back in, and even remov...
Me and a friend were sharing playlists, but when she found mine, it was simply the name of the first song in the playlist, and that song. I've set it to private then back to public, made it collabora...
265 Views
0 replies
0 likes
Have an issue with Android auto and not sure what the problem is. It only happens when my Phone (galaxy S7 with latest software) is connected by Bluetooth to my 2015 Ford Fiesta. Basically I can't use spotify in Android Auto. It just keeps playing fo...
Have an issue with Android auto and not sure what the problem is. It only happens when my Phone (galaxy S7 with latest software) is connected by Bluetooth to my 2015 Ford Fiesta. Basicall...
Casual Listener
91749 Views
25 replies
3 likes
Hello,I've got Spotify Premium and my Android Phone (Oneplus X, up to date) registers itself multiple times in a week. Because of this, it is not possible to download/store the songs on other devices or the device itself, because the cap of 3 registe...
Hello, I've got Spotify Premium and my Android Phone (Oneplus X, up to date) registers itself multiple times in a week. Because of this, it is not possible to download/store the songs on other dev...
Community Legend
555 Views
1 replies
0 likes
I downloaded spotify on my new phone and every time I go to download my play list it it tells me I'm not a premium member
I downloaded spotify on my new phone and every time I go to download my play list it it tells me I'm not a premium member
Community Legend
545 Views
5 replies
0 likes
Hi everyone! When using the Spotify app on my Android, if I go to add a new album to the queue, the new album starts from the next track, and then once the newly added album's finished, it carries on playing the original album in the queue. Is there ...
Hi everyone! When using the Spotify app on my Android, if I go to add a new album to the queue, the new album starts from the next track, and then once the newly added album's finished, it c...
Community Legend
910 Views
6 replies
0 likes
Hi, I know this has been mentioned a thousand times and I've read so many posts but nothing is working and it's so frustrating, I'm on the verge of cancelling my premium subscription. 75% of the downloaded songs won't play offline despite having the ...
Hi, I know this has been mentioned a thousand times and I've read so many posts but nothing is working and it's so frustrating, I'm on the verge of cancelling my premium subscription. 75% of the down...
Regular
724 Views
6 replies
0 likes
In the english version of Google Assistant on Android you can easily say "Skip song" while playing something on spotfy and it will work as expected. When you try "next song" or the german equivalent "nöchstes Lied" in the German Version of Google Ass...
In the english version of Google Assistant on Android you can easily say "Skip song" while playing something on spotfy and it will work as expected. When you try "next song" or the german equivalent ...
724 Views
0 replies
1 likes
Hello everybody,I'm sure this question has been asked before but I'm not able to find it, so here I am with my question:I'm using Android Car (german) and would like to play my playlists using ok google command. Playing artists and songs works great ...
Hello everybody, I'm sure this question has been asked before but I'm not able to find it, so here I am with my question: I'm using Android Car (german) and would like to play my playlists using ok...
377 Views
0 replies
0 likes
Hola a toda la comunidad de Spotify.Vengo a escrbir esto por que necesito de su ayuda.Lleva 3 veces que se elimina el modo offline en las playlist que tenia descargada. Me salen sin la marca de "descargadas" pero aún asi me sigue marcando el uso de l...
Hola a toda la comunidad de Spotify. Vengo a escrbir esto por que necesito de su ayuda. Lleva 3 veces que se elimina el modo offline en las playlist que tenia descargada. Me salen sin la marca de...
Roadie
307 Views
1 replies
0 likes
I've seen various posts claiming that you can change the cover image of a playlist and talking about the Spotify Rock Star program, but none specify how to do it. My question is: Can you change the cover image of a playlist, either through the Chrome...
I've seen various posts claiming that you can change the cover image of a playlist and talking about the Spotify Rock Star program, but none specify how to do it. My question is: Can you change the c...
Moderator
38207 Views
6 replies
1 likes
Hello, I have this problem where my phone (samsung galaxy A5 2017) constantly crashes and restarts as soon as I start using spotify. This started after today's update. My accounts still works on my laptop though. Hoping for a quick solution
Hello, I have this problem where my phone (samsung galaxy A5 2017) constantly crashes and restarts as soon as I start using spotify. This started after today's update. My accounts still works ...
Community Legend
7234 Views
3 replies
0 likes
Zwischendurch wenn ich in meine playlist schaue dann sind alle Lieder gelöscht.Obwohl ich runterladen auf an habe ist dieses obwohl ich das nicht berührt habe wieder im Aus Modus aus welchem Grund ist das so?!?!?
Zwischendurch wenn ich in meine playlist schaue dann sind alle Lieder gelöscht. Obwohl ich runterladen auf an habe ist dieses obwohl ich das nicht berührt habe wieder im Aus Modus aus welchem Grund ...
550 Views
0 replies
1 likes
I am trying to find a way to wipe out my entire "all saved songs" library. I have already deleted the cache, so they're no longer downloaded, but they still appear in the library. Is there another way of doing this besides removing them one by one? O...
I am trying to find a way to wipe out my entire "all saved songs" library. I have already deleted the cache, so they're no longer downloaded, but they still appear in the library. Is there another wa...
Casual Listener
30770 Views
4 replies
0 likes
I found out that Spotify on my Oneplus 3 doesn't pause anymore when I press the microphone button on Gboard to activate voice typing. When I hit the mic button, the music just keeps on playing. I used that in the past so I know that this was working ...
I found out that Spotify on my Oneplus 3 doesn't pause anymore when I press the microphone button on Gboard to activate voice typing. When I hit the mic button, the music just keeps on playing. &nbs...
Casual Listener
3493 Views
5 replies
2 likes
Hi! On my celphone spotify doesn't play the next song, doesn't matter if is a playlist o radio, I have to open the app so it starts playing. On my account in the computer it works normally. Please I already reset my celphone, uninstalled the app and ...
Hi! On my celphone spotify doesn't play the next song, doesn't matter if is a playlist o radio, I have to open the app so it starts playing. On my account in the computer it works normally. Please I ...
Community Legend
1742 Views
3 replies
0 likes
