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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118950 Views

27 replies

4 likes

  • 118950 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239973 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239973 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600960 Views

79 replies

3 likes

  • 600960 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

493268 Views

581 replies

42 likes

Account
Free
  • 493268 Views
  • 581 replies
  • 42 likes

Superuser Contribution App automatically turns on

Anytime I plug in my headphones or get into my car, the Spotify app automatically turns on. I do not wish to have this feature and want to shut it off. How do I do so?Currently using a Samsung Galaxy Edge 7 with the most current OS. I have tried dele...

Newbie

Anytime I plug in my headphones or get into my car, the Spotify app automatically turns on. I do not wish to have this feature and want to shut it off. How do I do so? Currently using a Samsung Ga...

Alfredo

Roadie

794 Views

1 replies

0 likes

  • 794 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift-Cards

I need your help!!I have entered the pin on the gift card on the Internet and my account has 10 Euros more. But Spotify Premium doesn´t works. Why? Thank you for your help

Newbie

I need your help!! I have entered the pin on the gift card on the Internet and my account has 10 Euros more. But Spotify Premium doesn´t works. Why?   Thank you for your help

Alfredo

Roadie

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution shuffle isnt working

when I use shuffle for my playlist on my android instead of playing all of the songs shuffled it just shuffles about 1/3 of them and plays those over and over again without ever adding the rest to the queue. It doesn't do this on my pc though.

Newbie

when I use shuffle for my playlist on my android instead of playing all of the songs shuffled it just shuffles about 1/3 of them and plays those over and over again without ever adding the rest to th...

Alfredo

Roadie

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Radio Stations

Hello spotify i have an idea can spotify have not radiostations all over the world and the old radio feature delete for a new feature Of Real Radio StationsGreetings Bartieboy234

Visitor

Hello spotify i have an idea can spotify have not radiostations all over the world and the old radio feature delete for a new feature Of Real Radio Stations Greetings Bartieboy234

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
  • 0 likes

The last update

After the last update i cant listen to music,not only using spotyfi but the whole divece with headphones. I don't know what to do.

Newbie

After the last update i cant listen to music,not only using spotyfi but the whole divece with headphones. I don't know what to do.

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

Music removed

I always download all my music ONLY ON MY SMARTPHONE to listen it offline and I want to know WHY it was entirely removed FOR THE THIRD TIME.I received a warning about something that I have 3 downloads or accounts on my own account but I'M THE ONLY WH...

Casual Listener

I always download all my music ONLY ON MY SMARTPHONE to listen it offline and I want to know WHY it was entirely removed FOR THE THIRD TIME. I received a warning about something that I have 3 downlo...

fearwrx

Casual Listener

620 Views

2 replies

0 likes

  • 620 Views
  • 2 replies
  • 0 likes

Lost all saved songs

I've lost all my saved songs on my phone. Is there any way to get it all back without individually saving each artist/song again?

Newbie

I've lost all my saved songs on my phone. Is there any way to get it all back without individually saving each artist/song again?

365 Views

0 replies

0 likes

  • 365 Views
  • 0 replies
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Solved!! Latest version crashes after a few seconds of play

Latest Android update doesn't work due to crash with 100% reproducibility.I'm using Samsung Galaxy S7

Casual Listener

Latest Android update doesn't work due to crash with 100% reproducibility. I'm using Samsung Galaxy S7

Joe

Community Legend

2061 Views

8 replies

0 likes

  • 2061 Views
  • 8 replies
  • 0 likes

spotify keeps deleting my family members

hi spotify, why do you do this, even tho we have the same address? it is so annoying, i cant re-invite them, nor is it easy to get in touch with you guys. do you need me to send bills or our identity cards to you as proof of address? geez, if you hav...

Newbie

hi spotify, why do you do this, even tho we have the same address? it is so annoying, i cant re-invite them, nor is it easy to get in touch with you guys.   do you need me to send bills or our...

Omars

Newbie

764 Views

1 replies

2 likes

  • 764 Views
  • 1 replies
  • 2 likes

Spotify says: 'No Internet Connection Available' when using Mobile/Cellular data on my Smart Phone

Please Help,I am unable to use Spotify when I am using the data on my phone (Moto G5). When I connect the device to my home network however it works fine. I am at a total loss as I have tried the following:-1. Checked all my phone settings to see if ...

Newbie

Please Help, I am unable to use Spotify when I am using the data on my phone (Moto G5). When I connect the device to my home network however it works fine. I am at a total loss as I have tried the f...

Joe

Community Legend

902 Views

1 replies

0 likes

  • 902 Views
  • 1 replies
  • 0 likes

Solved!! Problems with local songs

Put a local song into my spotify playlist (.mp3 file) but afterwards renamed the file. Now in spotify I have an empty song and when I go to remove it I am presented with no options. To try remove this I cleared all spotify data and now return and fin...

Regular

Put a local song into my spotify playlist (.mp3 file) but afterwards renamed the file. Now in spotify I have an empty song and when I go to remove it I am presented with no options. To try remove thi...

Joe

Community Legend

1726 Views

9 replies

0 likes

  • 1726 Views
  • 9 replies
  • 0 likes

Solved!! After Latest Release Songs Won't Play, spotify crashes

When using the latest release (8.4.9. 249 armV7) on 7/3/17 spotify will not play songs, you click a song and then spotify goes black and goes to main home screen for Android 7 Galaxy S7 Edge

Regular

When using the latest release (8.4.9. 249 armV7) on 7/3/17 spotify will not play songs, you click a song and then spotify goes black and goes to main home screen for Android 7 Galaxy S7 Edge

impulsee120

Regular

1380 Views

4 replies

2 likes

  • 1380 Views
  • 4 replies
  • 2 likes

Eri

Hola tengo un S4 y no me permitió cambiar de canción con la pantalla bloqueada. Ayuda

Newbie

Hola tengo un S4 y no me permitió cambiar de canción con la pantalla bloqueada. Ayuda

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes

Data

I am constantly on offline mode, I check it frequently to make sure because of a mistake on my part that last summer when I started using spotify... is there any reason why spotify is using data? My emblems are all green but if I go to a particular a...

Newbie

I am constantly on offline mode, I check it frequently to make sure because of a mistake on my part that last summer when I started using spotify... is there any reason why spotify is using data? My ...

Joe

Community Legend

15759 Views

1 replies

0 likes

  • 15759 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Storage Option

I have external storage SD Card. Within the settings of Spotify, no storage option appears.

Newbie

I have external storage SD Card.  Within the settings of Spotify, no storage option appears.

user-removed

Not applicable

735 Views

2 replies

1 likes

  • 735 Views
  • 2 replies
  • 1 likes

Cannot merge free acct with premium

I currently gave a free acct with my own email. My husband created his own acct with his email, upgrade to the fam premium and added me. I got the invite via email, followed all directions. It shows through the internet that I'm in the premium plan, ...

Newbie

I currently gave a free acct with my own email. My husband created his own acct with his email, upgrade to the fam premium and added me. I got the invite via email, followed all directions. It shows ...

371 Views

0 replies

0 likes

  • 371 Views
  • 0 replies
  • 0 likes

Problems mode offline

When I reboot my downloaded music, they are unavailable as if it had not downloaded. I need to know the pq .. I like the program mt and I do not want to cancel the subscription ..Obs: I from Brazil

Newbie

When I reboot my downloaded music, they are unavailable as if it had not downloaded. I need to know the pq .. I like the program mt and I do not want to cancel the subscription .. Obs: I from Brazil

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

Spotify crashes when playing music on latest Android beta

Spotify version: 8.4.9.249 betaDevice: OnePlus 3Android version: 7.1.1I cannot downgrade to an older version without losing all my downloaded music so I'll just wait for the next update.I hope this will be resolved ASAP. Thanks.

Regular

Spotify version: 8.4.9.249 beta Device: OnePlus 3 Android version: 7.1.1 I cannot downgrade to an older version without losing all my downloaded music so I'll just wait for the next update. I...

Joe

Community Legend

520 Views

1 replies

1 likes

  • 520 Views
  • 1 replies
  • 1 likes

Calidad de Sonido con Premium

Yo recien he comprado el paquete de USD$0.99 ctvs por 3 meses spotify Premium. Pero cuando escucho cualquier canción, al principio suena a un determinado nivel de volumen por 1 o 2 segundo y luego suena considerablamente mas bajo. Esto lo he comproba...

Newbie

Yo recien he comprado el paquete de USD$0.99 ctvs por 3 meses spotify Premium. Pero cuando escucho cualquier canción, al principio suena a un determinado nivel de volumen por 1 o 2 segundo y luego su...

644 Views

0 replies

1 likes

  • 644 Views
  • 0 replies
  • 1 likes

Android App says no internet connection available while on t-mobile

Hello! Wanted to post here since so far i've been unable to find anything else online to see if anyone is having the same issues i'm experiencing. I noticed today that i'm unable to get a connection on the spotify app. Here's some info: Phone: HTC On...

Regular

Hello!    Wanted to post here since so far i've been unable to find anything else online to see if anyone is having the same issues i'm experiencing. I noticed today that i'm unable to ...

The_bhoy

Newbie

43201 Views

67 replies

4 likes

  • 43201 Views
  • 67 replies
  • 4 likes