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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111418 Views

26 replies

3 likes

  • 111418 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224139 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224139 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581402 Views

79 replies

3 likes

  • 581402 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478621 Views

577 replies

40 likes

Account
Free
  • 478621 Views
  • 577 replies
  • 40 likes

Solved!! Pausing closes top bar access

Using an LG G4 with Android 6.0 marshmallow and now every time I pause my music by dragging down the notification bar or through the lock screen, I have to re open the app to resume my music. Which in turn means I can no longer play music when openin...

Casual Listener

Using an LG G4 with Android 6.0 marshmallow and now every time I pause my music by dragging down the notification bar or through the lock screen, I have to re open the app to resume my music. Which i...

user-removed

Not applicable

10709 Views

7 replies

4 likes

  • 10709 Views
  • 7 replies
  • 4 likes

more song please

plad add more songs by bamboo, chin up music for the unsuspecting hero by foster th people, and jeepney by kala

Newbie

plad add more songs by bamboo, chin up music for the unsuspecting hero by foster th people, and jeepney by kala

365 Views

0 replies

0 likes

  • 365 Views
  • 0 replies
  • 0 likes

Streamed music dosen't autodelete

With the last update you f*cked something up; I use the app a lot and I know that it keeps a buffer of about 200/300mb while streaming music, but now that buffer isn't recycling and the it keeps getting bigger, after a couple of days of using it I en...

Newbie

With the last update you f*cked something up; I use the app a lot and I know that it keeps a buffer of about 200/300mb while streaming music, but now that buffer isn't recycling and the it keeps gett...

273 Views

0 replies

0 likes

  • 273 Views
  • 0 replies
  • 0 likes

How to turn up the max volume

The max volume on the spotify app on my Huawei phone is very low. How do i fix this? I have read many posts about this, but nothing that fixes it. Have the latest update.

Newbie

The max volume on the spotify app on my Huawei phone is very low. How do i fix this? I have read many posts about this, but nothing that fixes it. Have the latest update.

515 Views

0 replies

0 likes

  • 515 Views
  • 0 replies
  • 0 likes

Spotify stops playing at Videos - Angry Premium User

Hi, Fuming.... I've used spotify for agers. Who's ridiculous idea was it to incorporate videos into playlists and then allow the playlist to stop playing all together. Followed by a pop up message saying 'WE'RE NOT ABLE TO PLAY THIS VIDEO IN YOUR CUR...

Newbie

Hi,    Fuming.... I've used spotify for agers.  Who's ridiculous idea was it to incorporate videos into playlists and then allow the playlist to stop playing all together.  Foll...

785 Views

0 replies

12 likes

  • 785 Views
  • 0 replies
  • 12 likes

Found a bug preventing ads and stopping ads.

I wanted to play a song on my phone but I wasn't able to because I don't have premium (if this gets fixed please give me premium) so I clicked a song I wanted on my computer, went to my phone and clicked play on phone, after the song was done an ad p...

Newbie

I wanted to play a song on my phone but I wasn't able to because I don't have premium (if this gets fixed please give me premium) so I clicked a song I wanted on my computer, went to my phone and cli...

272 Views

0 replies

0 likes

  • 272 Views
  • 0 replies
  • 0 likes

"Ce titre n'est pas disponible"

Bonjour !Je viens de m'inscrire à Spotify Premium, mais j'ai un problème avec mes fichiers locaux. Comme indiqué sur ce poste https://support.spotify.com/mc/article/listen-to-local-files/ on peut basculer les fichiers locaux de notre ordinateur vers ...

Newbie

Bonjour ! Je viens de m'inscrire à Spotify Premium, mais j'ai un problème avec mes fichiers locaux. Comme indiqué sur ce poste https://support.spotify.com/mc/article/listen-to-local-files/ on p...

abcdaire

Newbie

2000 Views

1 replies

3 likes

  • 2000 Views
  • 1 replies
  • 3 likes

Stops

I've been using the app on my phone for a few years now and never have any problems but the last few days after about 3 songs in the middle of the 4th or so it stops the app doesnt shut down or anything the music just stops i tried deleting and reins...

Newbie

I've been using the app on my phone for a few years now and never have any problems but the last few days after about 3 songs in the middle of the 4th or so it stops the app doesnt shut down or anyth...

Joe

Community Legend

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Spotify App Won't Sync Local Files Under Any Circumstances

Hello everyone. I would like to ask for your help because I don't know what to do about this. I've been sharing a Premium account with my sister for a couple of months now and until now, I never had troubles with the app. But now I really don't know ...

Casual Listener

Hello everyone.   I would like to ask for your help because I don't know what to do about this. I've been sharing a Premium account with my sister for a couple of months now and until now, I n...

Joe

Community Legend

1178 Views

5 replies

0 likes

  • 1178 Views
  • 5 replies
  • 0 likes

My equalizer is disappeared

Few days ago I was looking for equalizer in option, but I didn't found it. I though my phone needed a reboot but, so I rebooted my phone but the equalizer didn't reappear. Before the equalizer was under "download by mobile data".

Casual Listener

Few days ago I was looking for equalizer in option, but I didn't found it. I though my phone needed a reboot but, so I rebooted my phone but the equalizer didn't reappear. Before the equalizer was un...

Joe

Community Legend

1185 Views

3 replies

0 likes

  • 1185 Views
  • 3 replies
  • 0 likes

Problema con conexión

Siempre que estoy conectado a mi Wifi Dice "lo sentimos algo ha salido mal" y no deja recargar. Tarda demasiado en volver a responder. Que sucede??!! Me desespera mucho

Newbie

Siempre que estoy conectado a mi Wifi Dice "lo sentimos algo ha salido mal" y no deja recargar. Tarda demasiado en volver a responder. Que sucede??!! Me desespera mucho

996 Views

0 replies

0 likes

  • 996 Views
  • 0 replies
  • 0 likes

Preminum can't verified the address.

Please help to solve this case. Why I am kicked out of the Family preminum. Now I am re-invited by my family member. However it still can't verify my address. Why you can kick out the user? I have paid for that. It makes my family so angry. Please ch...

Newbie

Please help to solve this case. Why I am kicked out of the Family preminum. Now I am re-invited by my family member. However it still can't verify my address. Why you can kick out the user?  I h...

Joe

Community Legend

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Can't install Spotify apk file

I downloaded th apk file and tried to install spotify, but I keep getting this error message that says that the application could not be installed. The apk download worked on other devices but for this one it doesn't. I have a Galaxy Tab S, Android 5...

Casual Listener

I downloaded th apk file and tried to install spotify, but I keep getting this error message that says that the application could not be installed. The apk download worked on other devices but for th...

Adxperalta

Newbie

8380 Views

4 replies

0 likes

  • 8380 Views
  • 4 replies
  • 0 likes

Download

Guys,all of my downloads disappeared in my library!But I think they are in memory.If I download a new album, it works.Please help me, if I reinstall the app I lost all the saved songs Thanx

Casual Listener

Guys, all of my downloads disappeared in my library! But I think they are in memory. If I download a new album, it works. Please help me, if I reinstall the app I lost all the saved songs  ...

410 Views

0 replies

0 likes

  • 410 Views
  • 0 replies
  • 0 likes

Hi

Hi,I have a problem with Spotify on my Note 4. The app tell me that i reached the max numbers of synchronized songs and need cannont download more.

Casual Listener

  Hi, I have a problem with Spotify on my Note 4. The app tell me that i reached the max numbers of synchronized songs and need cannont download more. <i don't have this problem with my ta...

youreallybreak

Casual Listener

716 Views

4 replies

0 likes

  • 716 Views
  • 4 replies
  • 0 likes

Latest update no longer working

Since a couple of days ago the application has stopped working completely on my Android phone. I deleted the application and re-downloaded it as explained in the users' guide, but the latest software update seems not to be working any longer. I can o...

Newbie

Since a couple of days ago the application has stopped working completely on my Android phone. I deleted the application and re-downloaded it as explained in the users' guide, but the latest software...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

Re: Downloaded songs are in my storage, but Spotify won't show them

When i was premium, i had set loads of content to offline. Now that i am back to freemium, the offline content still takes up the space, but i can no longer use the online/offline switch to fix this problem. Problem. This happens even after uninstall...

Casual Listener

When i was premium, i had set loads of content to offline. Now that i am back to freemium, the offline content still takes up the space, but i can no longer use the online/offline switch to fix this ...

b00stup

Casual Listener

980 Views

4 replies

0 likes

  • 980 Views
  • 4 replies
  • 0 likes

Music Hiccups. Wont play.

Had this problem before. Reinstalled. Logged out. All of that.It wont work. When it does say its playing its silent. My app is up to date. I posted before but never got the notification to reply. I have an android, Samsung galaxy grand prime.Please r...

Casual Listener

Had this problem before. Reinstalled. Logged out. All of that. It wont work. When it does say its playing its silent. My app is up to date. I posted before but never got the notification to reply. I...

399 Views

0 replies

0 likes

  • 399 Views
  • 0 replies
  • 0 likes

Spotify crashing on Tablet every time it's running in the background

I have been getting this problem ever since I started using the app. Whenever I exit the Spotify app at all, it crashes after a few seconds of the song. I have to go back to Spotify to play the rest of the song but it decides to play the entire song ...

Newbie

I have been getting this problem ever since I started using the app. Whenever I exit the Spotify app at all, it crashes after a few seconds of the song. I have to go back to Spotify to play the rest ...

586 Views

0 replies

0 likes

  • 586 Views
  • 0 replies
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Google Assistant won't play my Discover Weekly playlist

I just got a Google Home and it is neat for playing music, but Spotify doesn't appear to have a hook for playing my specific Discover Weekly playlist. Saying "Play my Discover Weekly playlist" ends up playing one of the many public playlists titled "...

Newbie

I just got a Google Home and it is neat for playing music, but Spotify doesn't appear to have a hook for playing my specific Discover Weekly playlist. Saying "Play my Discover Weekly playlist" e...

jrmclaughlin

Casual Listener

3087 Views

2 replies

11 likes

Discover Weekly
google
Google Home
  • 3087 Views
  • 2 replies
  • 11 likes