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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6049 Views

0 replies

7 likes

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Spotify Pauses

I have cleared the cache and reloaded the app but nothing has changed. Any ideas of how to fix it?

Newbie

I have cleared the cache and reloaded the app but nothing has changed. Any ideas of how to fix it?

kyemempers

Newbie

233 Views

1 replies

0 likes

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  • 1 replies
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Spotify for Android launches and runs with web player

Since the web player update I got earlier today, every time I use the web player, my phone player automatically launches as well. What is going on with this? Is there a way to turn it off? I lost 10% of my phone's battery in an hour during which I wa...

Casual Listener

Since the web player update I got earlier today, every time I use the web player, my phone player automatically launches as well.  What is going on with this?  Is there a way to turn it off...

333 Views

0 replies

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spotify connect

is absolute garbage lately. i use 2 android devices....my phone and an old phone i use as just a player.just a few weeks ago i could be listening on the old phone hard wire connected to a speaker and be able to control things with my phone from acros...

Casual Listener

is absolute garbage lately.  i use 2 android devices....my phone and an old phone i use as just a player. just a few weeks ago i could be listening on the old phone hard wire connected to a spe...

blahhhhhh2

Casual Listener

514 Views

2 replies

0 likes

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Cant download full album

Can't download full album anymore. I lost most songs off all the album's I have downloaded and can't re download them!!! Why is this happening???

Newbie

Can't download full album anymore. I lost most songs off all the album's I have downloaded and can't re download them!!! Why is this happening???

280 Views

0 replies

0 likes

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Solved!! Phone randomly starts to play music

Hey guys, Lately my mobile is randomly playing music while I did not touch my phone at all. My account is not shared with others, but I do have spotify on my laptop. But during the times those issues occured, I did not touch my spotify application at...

Casual Listener

Hey guys,   Lately my mobile is randomly playing music while I did not touch my phone at all. My account is not shared with others, but I do have spotify on my laptop. But during the times tho...

sundae1

Casual Listener

30420 Views

3 replies

0 likes

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Problem with Bluetooth mode

Hello and sorry for my bad english.I have a family Account and today i paired my samsung s4 mini with my Bluetooth car radio. The music is playing and every thing is good until my phone gets the locking screen. The music is still continueing until th...

Newbie

Hello and sorry for my bad english. I have a family Account and today i paired my samsung s4 mini with my Bluetooth car radio. The music is playing and every thing is good until my phone gets the lo...

257 Views

0 replies

0 likes

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Random Device Switching During Playback

This doesn't happen very often, but I've had this happen about 5 times now over the last couple of months. I'll be listening to Spotify on my desktop or my surface and then it will just switch to my phone and start playing from there as if I had told...

Visitor

This doesn't happen very often, but I've had this happen about 5 times now over the last couple of months.  I'll be listening to Spotify on my desktop or my surface and then it will just switch ...

Joe

Community Legend

4325 Views

7 replies

13 likes

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Spotify Keep deleting self. [TR] Spotify Kendini Sürekli Kaldırıyor.

I was using spotify until 2-3 month and problem ahead. When i play music on spotify its instantly closing and removing all files from my pc . When i installed again its doing same think. I have no problem on mobile but cannot install spotify on pc. P...

Casual Listener

I was using spotify until 2-3 month and problem ahead. When i play music on spotify its instantly closing and removing all files from my pc . When i installed again its doing same think. I have no pr...

400 Views

0 replies

0 likes

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Urgent! Help with djay spotify playlists

Help please! I've make my playlist for a gig on Sunday but my Djay app will only see the first song in the playlist, also when my friends look into the same playlist they also only see the first song. Need to sort this or I have to download over a hu...

Newbie

Help please! I've make my playlist for a gig on Sunday but my Djay app will only see the first song in the playlist, also when my friends look into the same playlist they also only see the first song...

359 Views

0 replies

0 likes

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Playlist con carpetas

Creé varias carpetas en el ordenador organizando mi playlist. Al entrar a traves de la tablet en mi playlist cada vez que entro en la carpeta me cierra la aplicacion.Tengo que borrar los datos y desinstalarla para volver a entrar hasta que despues de...

Newbie

Creé varias carpetas en el ordenador organizando mi playlist. Al entrar a traves de la tablet en mi playlist cada vez que entro en la carpeta me  cierra la aplicacion.Tengo que borrar los datos ...

303 Views

0 replies

1 likes

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Can't add songs to my playlist on mobile

Whenever I tap on a song and tap on "add to playlist" it cancels out of the screen and goes back to the song like nothing ever happened. This happens with any song. I tried going to the artist and the album and the same thing happened.

Newbie

Whenever I tap on a song and tap on "add to playlist" it cancels out of the screen and goes back to the song like nothing ever happened. This happens with any song. I tried going to the artist and th...

labelscollected

Community Legend

418 Views

1 replies

0 likes

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Meu spotify desliga depois de tocar 3 musicas no celuar samsung... O que deve estar acontecendo ?

Meu spotify desliga sempre depois da terceira música tocada...sempre tenho que religar o aplicativo...não sei se é algum problema com a conta ou com o celular... Que é um Samsung gram prime...preciso de ajuda.... Já limpei o cache e procuro sempre de...

Newbie

Meu spotify desliga sempre depois da terceira música tocada...sempre tenho que religar o aplicativo...não sei se é algum problema com a conta ou com o celular... Que é um Samsung gram prime...preciso...

358 Views

0 replies

0 likes

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Superuser Contribution Spotify notifications

I entered Spotify and when I play any music, in the notification bar I get the notification of the music played, but it shows me everything in white and I can not see it

Newbie

I entered Spotify and when I play any music, in the notification bar I get the notification of the music played, but it shows me everything in white and I can not see it

Maria_B

Moderator

576 Views

1 replies

0 likes

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Any smartphone can connect to my Play Station 4 and change the songs

Hi all!! Im a Play Station 4 user that is using Spotify. Sometimes when I play and listen Spotify, (just guessing) my brother is able to connect via Spotify Mobile (android) to my PS4 and change the songs and I don´t know how to block him. Is there a...

Newbie

Hi all!!   Im a Play Station 4 user that is using Spotify.   Sometimes when I play and listen Spotify, (just guessing) my brother is able to connect via Spotify Mobile (android) to my P...

200 Views

0 replies

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Radio Mode and AutoPlay not working

Every time I am listening to the radio mod or in autoplay after 3 or 4 songs it stops playing even though the play button is still active.Is there any way around it? as it is very frustrating having to click to pause and then play again every 4 songs...

Newbie

Every time I am listening to the radio mod or in autoplay after 3 or 4 songs it stops playing even though the play button is still active. Is there any way around it? as it is very frustrating hav...

509 Views

0 replies

0 likes

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Solved!! Songs grayed on a playlist but not on an album?

I tried to listen to this playlist but some of the songs are grayed out, which I thought might be from country restrictions or whatnot. It doesn't show up on the Spotify app (I'm a Premium user), but when I clicked on the link and it showed up on the...

Regular

I tried to listen to this playlist but some of the songs are grayed out, which I thought might be from country restrictions or whatnot. It doesn't show up on the Spotify app (I'm a Premium user), but...

jinium

Regular

1896 Views

6 replies

0 likes

Albums
gray out
Playlists
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Superuser Contribution Play Next option gone

A recent update on my android version of the Spotify app has removed the play next option. Adding to queue is still an option but does not seem to work either. Please resolve.

Visitor

A recent update on my android version of the Spotify app has removed the play next option. Adding to queue is still an option but does not seem to work either. Please resolve.

Joe

Community Legend

3200 Views

5 replies

3 likes

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  • 5 replies
  • 3 likes

Premium Account 2500 Offline Songs gone

Toll now i have my premium Account 4-5 years, iam now on vacation and all of sudden all my offline songs are gone. Playlists are still available and iam able to download all songs again.The green arrow disappeared, the playlist aren't even shown as s...

Casual Listener

Toll now i have my premium Account 4-5 years, iam now on vacation and all of sudden all my offline songs are gone. Playlists are still available and iam able to download all songs again. The green a...

273 Views

0 replies

0 likes

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Solved!! Downloaded songs on free account.

I have a free account on Spotify. My saved songs show as downloaded songs and do occupy space on my phone. But I can't play them offline. Is it a problem or does it not matter if I delete the "downloaded"?

Casual Listener

I have a free account on Spotify. My saved songs show as downloaded songs and do occupy space on my phone. But I can't play them offline. Is it a problem or does it not matter if I delete the "downlo...

MattSuda

Spotify Star

600 Views

5 replies

0 likes

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Trouble queuing songs. Wont work.

I want to queue songs, but it wont work. I put it in queue but it still wont play. Bit when i play that specifc song, the song itself work. What do i do? I have updated, install and reinstalled. Logged in and logged out. Restart my phone.. Etc.

Newbie

I want to queue songs, but it wont work. I put it in queue but it still wont play. Bit when i play that specifc song, the song itself work. What do i do? I have updated, install and reinstalled. Logg...

MartinStoichkov

Community Legend

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
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