Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4987 Views

0 replies

6 likes

  • 4987 Views
  • 0 replies
  • 6 likes

Music playing randomly out loud

Spotify has started playing music out loud randomly on my android phone. This is particularly when I use my phone's timer, watch a video on YouTube or watch videos on Snapchat. When I've finished watching any other videos spotify will pop up and star...

Newbie

Spotify has started playing music out loud randomly on my android phone. This is particularly when I use my phone's timer, watch a video on YouTube or watch videos on Snapchat. When I've finished wat...

Joe

Community Legend

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes

Behind The Lyrics not working

Recently have I seen the new function appear on my friend's phone: Behind the lyrics. This function however isn't working on my Android LG G3. I've updated the software and tried reinstalling it again but it won't show. I have a Spotify Premium subsc...

Newbie

Recently have I seen the new function appear on my friend's phone: Behind the lyrics. This function however isn't working on my Android LG G3. I've updated the software and tried reinstalling it agai...

468 Views

0 replies

0 likes

  • 468 Views
  • 0 replies
  • 0 likes

Offline songs get 'deleted' after some time

Hello,so I've got this problem with my downloaded songs. They get deleted after few weeks, it happened on every ROM i tried. It's kinda annoying to redownload the song this often... I stopped downloading it in extreme, because of that. Please help.//...

Newbie

Hello, so I've got this problem with my downloaded songs. They get deleted after few weeks, it happened on every ROM i tried. It's kinda annoying to redownload the song this often... I stopped downl...

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
  • 0 likes

Album musics in songs problem

Hey community, When I save any album. I want to save only all albums, but it comes in my all songs. When I delete on my all songs. Albums delete. How can I fix this? Thank you and sorry for my bad English.Huh

Casual Listener

Hey community,  When I save any album. I want to save only all albums, but it comes in my all songs. When I delete on my all songs. Albums delete. How can I fix this? Thank you and sorry f...

Joe

Community Legend

434 Views

3 replies

0 likes

  • 434 Views
  • 3 replies
  • 0 likes

Downloaded music not playable offline

Hi i cant play mu downloaded music after restoring my phone , even offline function on i still cant access music its a free account now i had a trial before ??

Casual Listener

Hi i cant play mu downloaded music after restoring my phone , even offline function on i still cant access music its a free account now i had a trial before ??

Joe

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Playback stops when browsing chrome

Hi all. I'm having a weird problem recently. My Spotify seems to stop suddenly when I try to load a webpage on chrome that has a lot of content (ie is image heavy). Playback stops and has to be manually restarted. It also goes back to the beginning o...

Casual Listener

Hi all. I'm having a weird problem recently. My Spotify seems to stop suddenly when I try to load a webpage on chrome that has a lot of content (ie is image heavy). Playback stops and has to be manua...

Joe

Community Legend

2941 Views

5 replies

0 likes

  • 2941 Views
  • 5 replies
  • 0 likes

Spotify shuffle plays only a letter inicial songs

Hello! I hope someone could help me please!I've got a big annoying problem in my spotify.When I use shuffle mode in my personal songs, this just shuffles with a letter inicial songs! I have tried uninstaling Spotify, closing my sesion and thr ploblem...

Newbie

Hello! I hope someone could help me please! I've got a big annoying problem in my spotify. When I use shuffle mode in my personal songs, this just shuffles with a letter inicial songs! I have tried...

318 Views

0 replies

0 likes

  • 318 Views
  • 0 replies
  • 0 likes

"Pay by mobile" is still available?

I want to subscribe spotify premium using Globe Prepaid load but "Pay by Mobile" cannot be seen in the payment options.

Newbie

I want to subscribe spotify premium using Globe Prepaid load but "Pay by Mobile" cannot be seen in the payment options.

kaysrel05

Newbie

732 Views

3 replies

0 likes

  • 732 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify change the song version I initially saved.

Sometimes, when I save a song, after a while I found out that the song is replaced by another version, from the original to a cover version. I experienced this from a LOT of my saved songs and I'm a premium subscriber. What can I do to fix this?

Newbie

Sometimes, when I save a song, after a while I found out that the song is replaced by another version, from the original to a cover version. I experienced this from a LOT of my saved songs and I'm a ...

Derich

Newbie

790 Views

2 replies

2 likes

  • 790 Views
  • 2 replies
  • 2 likes

Problemas con la música descargada

Tuve que restaurar mi celular e hice el back up de la app. La cuestión es que ahora no reconoce la música que descargo, tuve que volver a descargar la música del back up, y ahora cada vez que descargo algo con las horas, deja de reconocerlo como desc...

Newbie

Tuve que restaurar mi celular e hice el back up de la app. La cuestión es que ahora no reconoce la música que descargo, tuve que volver a descargar la música del back up, y ahora cada vez que de...

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

Solved!! Audio quality grayed out for spotify premium under settings

I can't change audio quality settings because they are grayed out, I tried uninstalling/re-installing the app. I cleared the cache as well, nothing works. I am subscribred to premium, using a family account.

Casual Listener

I can't change audio quality settings because they are grayed out, I tried uninstalling/re-installing the app. I cleared the cache as well, nothing works. I am subscribred to premium, using a family ...

Joe

Community Legend

5169 Views

4 replies

1 likes

  • 5169 Views
  • 4 replies
  • 1 likes

Accidental deletion of entire offline library

I'm in the Navy and am just got back from a deployment. Twice during the deployment I had to re-download all my music (about 10 gigs) whenever I was in port. I accidentally deleted all my songs by hitting the "download button" when I was trying to hi...

Casual Listener

I'm in the Navy and am just got back from a deployment. Twice during the deployment I had to re-download all my music (about 10 gigs) whenever I was in port. I accidentally deleted all my songs by hi...

Joe

Community Legend

514 Views

2 replies

0 likes

  • 514 Views
  • 2 replies
  • 0 likes

Personal play count for songs

I cant see my songs but all of them are still loaded.

Newbie

I cant see my songs but all of them are still loaded.

560 Views

0 replies

0 likes

  • 560 Views
  • 0 replies
  • 0 likes

Transfering music to sd card on phonec

When I have my music transferred to my sd card where does it go? I had spotify transfer my music to my sd card does it get transferred to your memory card? I tried to have it transferred to my sd card but its not showing up in my music why

Casual Listener

When I have my music transferred to my sd card where does it go? I had spotify transfer my music to my sd card does it get transferred to your memory card? I tried to have it transferred to my sd car...

355 Views

0 replies

0 likes

  • 355 Views
  • 0 replies
  • 0 likes

Distorted sound with the android app

Hi,With my new Samsung galaxy a5 2017 running Android 6.0.1,the sound is a bit distorted without using any equalizer .May someone help me to fix this problem?Thanks very much

Roadie

Hi, With my new Samsung galaxy a5 2017 running Android 6.0.1,the sound is a bit distorted without using any equalizer . May someone help me to fix this problem? Thanks very much 🙂

731 Views

0 replies

1 likes

  • 731 Views
  • 0 replies
  • 1 likes

sound changes volume randomly

When I'm listening to any song offline and online it just goes dim and it gets louder after a little bit I've tried everything and it still does it i need help please

Newbie

When I'm listening to any song offline and online it just goes dim and it gets louder after a little bit I've tried everything and it still does it i need help please

Angestar68

Casual Listener

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Android Auto not connecting

I've read some messages about their Spotify not connecting to Android Auto and I have yet seen a fix or if this is a known issue or not. I have the Galaxy S8 and when I connect it to my Android Auto it had no problem loading up and playing music for ...

Newbie

I've read some messages about their Spotify not connecting to Android Auto and I have yet seen a fix or if this is a known issue or not. I have the Galaxy S8 and when I connect it to my Android Auto ...

JayJay1997

Newbie

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Spotify ignoring subwoofer channel on 2.1 audio systems

I have Android (version 4.4.4) car radio with 2.1 channel audio system.Spotify ignoring subwoofer channel and play only normal 2.0 stereo.It also ignore system default EQ.This is problem of Spotify app, not Android or hardware of the car stereo.Pleas...

Newbie

I have Android (version 4.4.4) car radio with 2.1 channel audio system. Spotify ignoring subwoofer channel and play only normal 2.0 stereo. It also ignore system default EQ. This is problem of Spo...

616 Views

0 replies

2 likes

  • 616 Views
  • 0 replies
  • 2 likes

Music Suddenly Stops

Hi,I am experiencing an issue with Spotify: my music suddenly stops playing. When I go to resume the song, I have to start it from the beginning. After restarting the song, the problem will happen again and again, until I restart the phone. It will t...

Visitor

Hi, I am experiencing an issue with Spotify: my music suddenly stops playing. When I go to resume the song, I have to start it from the beginning. After restarting the song, the problem will happe...

user-removed

Not applicable

10044 Views

15 replies

2 likes

  • 10044 Views
  • 15 replies
  • 2 likes

Bug report: Music's name changed

The album Crimson Thunder, Hammerfall is with 3 songs that the name are changed: "The unforgiving blade", "Angel of Mercy" and "Trailblazers".Fix this please. Thank you.

Newbie

The album Crimson Thunder, Hammerfall is with 3 songs that the name are changed: "The unforgiving blade", "Angel of Mercy" and "Trailblazers". Fix this please. Thank you.

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes