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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839941 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839941 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13638 Views
  • 1 replies
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  • 13638 Views
  • 1 replies
  • 0 likes

Spotify not loading properly

I used the template as the troubleshooting requests you should do. Here goes: Description The app "freezes" up on me, by not loading the content properly. Not even the in-app content such as settings. I can press all the buttons I want, but nothing h...

  • Casual Listener
  • I used the template as the troubleshooting requests you should do. Here goes:   Description The app "freezes" up on me, by not loading the content properly. Not even the in-app content suc...
  • mutazzbey029
  • Newbie
  • 1080 Views
  • 3 replies
  • 0 likes
  • 1080 Views
  • 3 replies
  • 0 likes

Shuffle bug with Android + PC

I came across an unexpected and annoying behavior while using my PC to play songs and Android phone to manage the queue: the shuffle functionality only works in a subregion of the playlist. I can reproduce the bug following these steps:1 - On android...

  • Newbie
  • I came across an unexpected and annoying behavior while using my PC to play songs and Android phone to manage the queue: the shuffle functionality only works in a subregion of the playlist.   ...
  • 91 Views
  • 0 replies
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  • 91 Views
  • 0 replies
  • 0 likes

ayuda porfavor

Quiero mover mi musica offline a la memoria sd porfavor ayudenme

  • Newbie
  • Quiero mover mi musica offline a la memoria sd porfavor ayudenme
  • 78 Views
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  • 78 Views
  • 0 replies
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Problemas com conta partilhada

compartilho a conta com um amigo e nós nao conseguimos escutar ao mesmo tempo,pois aparece que ele esta utilizando o meu dispositivo,mas na verdade nao,sendo assim,nao é possível reproduzir as musicas quando ele esta online

  • Newbie
  • compartilho a conta com um amigo e nós nao conseguimos escutar ao mesmo tempo,pois aparece que ele esta utilizando o meu dispositivo,mas na verdade nao,sendo assim,nao é possível reproduzir as musica...
  • 72 Views
  • 0 replies
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  • 72 Views
  • 0 replies
  • 0 likes

I cant download using mobile data please help

When im using wifi it start to downloadBut i cant download using mobile data.But the setting for cellular is on

  • Newbie
  • When im using wifi it start to download But i cant download using mobile data.But the setting for cellular is on
  • 84 Views
  • 0 replies
  • 0 likes
  • 84 Views
  • 0 replies
  • 0 likes

E-mail My year in music 2016 didn't receive

I didn't receive an email whit the highlights. How could I get it?

  • Newbie
  • I didn't receive an email whit the highlights. How could I get it?
  • Jacob
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Ajuda

Eu quero que o spotify me ajude, pois o aplicativo não consegui ficar em segundo plano. Eu já desliguei o celular, atualizei o aplicativo, desinstalei, estalei de novo e nada dele ele ficar bom.

  • Newbie
  • Eu quero que o spotify me ajude, pois o aplicativo não consegui ficar em segundo plano. Eu já desliguei o celular, atualizei o aplicativo, desinstalei, estalei de novo e nada dele ele ficar bom.
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Solved!! Spotify isn't showing the song I am current playing on the bottom of my phone screen when in the app

This problem just randomly started occurring. When I'm playing a song it's not showing it on the bottom of the screen when I am in the application. The only way to get to the "now playing" screen is to minimize the app and then open it again from my ...

  • Regular
  • This problem just randomly started occurring. When I'm playing a song it's not showing it on the bottom of the screen when I am in the application. The only way to get to the "now playing" screen is ...
  • user-removed
  • Not applicable
  • 62392 Views
  • 5 replies
  • 0 likes
  • 62392 Views
  • 5 replies
  • 0 likes

Downloaded Songs Is Being Deleted Every Month

I am a premium user. I have a bad connection. Spotify deletes the songs which I have already downloaded every month on its own. I have lots of songs on Spotify and I hate downloading them again and again.

  • Newbie
  • I am a premium user. I have a bad connection. Spotify deletes the songs which I have already downloaded every month on its own. I have lots of songs on Spotify and I hate downloading them again and a...
  • Joe
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Need to identify an app icon

My wife sent me a screen shot from her phone. At the top was this icon (that I have attached). I'm trying to identify it!!

  • Newbie
  • My wife sent me a screen shot from her phone. At the top was this icon (that I have attached). I'm trying to identify it!!
  • 204 Views
  • 0 replies
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  • 204 Views
  • 0 replies
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Samsung S7 Edge - Cannot go to settings page on app

When I go to 'Your Library' -> 'Settings' and try to scroll down, the app crashes itself without warning and I can't change any settings or log out. I've tried uninstalling and reinstalling. No go. Any idea what's causing the crash?

  • Newbie
  • When I go to 'Your Library' -> 'Settings' and try to scroll down, the app crashes itself without warning and I can't change any settings or log out.    I've tried uninstalling and rein...
  • Joe
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Move to SD Card

Since the new update came up, I haven't got the function to move the downloaded songs to the SD Card anymore! Pls help!

  • Casual Listener
  • Since the new update came up, I haven't got the function to move the downloaded songs to the SD Card anymore! Pls help! 😧
  • Joe
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! Delete cached and saved data - to move to external storage

I've read posts on how to save my spotify data to the SD card on my Samsung Galaxy S5 (I'm out of memory) and want to try: Delete the cashed and saved data in settings, log out of the app, reopen, before logging back in click on phone menu, select SD...

  • Casual Listener
  • I've read posts on how to save my spotify data to the SD card on my Samsung Galaxy S5 (I'm out of memory) and want to try: Delete the cashed and saved data in settings, log out of the app, reopen, be...
  • Joe
  • Community Legend
  • 2680 Views
  • 4 replies
  • 0 likes
  • 2680 Views
  • 4 replies
  • 0 likes

Home screen widget issues

I currently use a Xperia Z3 running Android 5.0.2. I have used the home screen widget since I first got Spotify.The widget works fine when playing music etc. until I close Spotify from the square button next to the home button. When I do this, the al...

  • Newbie
  • I currently use a Xperia Z3 running Android 5.0.2. I have used the home screen widget since I first got Spotify. The widget works fine when playing music etc. until I close Spotify from the square...
  • k2u
  • Regular
  • 3152 Views
  • 2 replies
  • 2 likes
  • Sony
    Widget
    Xperia
  • 3152 Views
  • 2 replies
  • 2 likes

Superuser Contribution Problem with the menu

Hey everyone, yesterday i had support guys change my playlists from my old account to a new one, they said today were going to delete my old account, but they deleted my new account instead, they quickly brought it back and deleted the old one apolog...

  • Casual Listener
  • Hey everyone, yesterday i had support guys change my playlists from my old account to a new one, they said today were going to delete my old account, but they deleted my new account instead, they qui...
  • BrunoCL97
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Se me eliminan las playlist

Buenos días, desde la ultima actualizacion de spotify estoy teniendo problemas con las playlist, automáticamente el modo de almacenamiento pasa de "Tarjeta SD" a "Dispositivo" por si solo, obteniendo como consecuencia la eliminación automática de tod...

  • Newbie
  • Buenos días, desde la ultima actualizacion de spotify estoy teniendo problemas con las playlist, automáticamente el modo de almacenamiento pasa de "Tarjeta SD" a "Dispositivo" por si solo, obteniendo...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Problema de seguridad

Hay un tipo que me robo mi cuenta y escucha y crea playlist

  • Visitor
  • Hay un tipo que me robo mi cuenta y escucha y crea playlist
  • Joe
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Cuenta en varios dispositivos

Como puedo hacer que mi cuenta que tengo en varios dispositivos no escuchen mi musica y vean mi música ni yo la suya

  • Newbie
  • Como puedo hacer que mi cuenta que tengo en varios dispositivos no escuchen mi musica y vean mi música ni yo la suya
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

I cant play the some songs offline

I have turned on the offline bottom and download the songs correctly. but some songs just doesn't play, and if I Uninstall everything an install it again, do I have to search for the 1900 songs again?

  • Newbie
  • I have turned on the offline bottom and download the songs correctly. but some songs just doesn't play, and if I Uninstall everything an install it again, do I have to search for the 1900 songs again?
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Env: prod