Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194075 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535300 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
438540 Views
565 replies
37 likes
Hi,I have fewer than 10k songs but when I try to save a new track nothing happens. The 'saved' screen doesn't pop up. I'm using WiFi to download but it's not happenimg. Help!!!Thanks!
Hi, I have fewer than 10k songs but when I try to save a new track nothing happens. The 'saved' screen doesn't pop up. I'm using WiFi to download but it's not happenimg. Help!!! Thanks!
Community Legend
446 Views
1 replies
0 likes
Please help me! i am getting really annoyed with spotify randomly changing from playing my music to some random **bleep** from Kudos - how do i make it stop doing this? secondly why is my spotify randomly pausing? the other day i paused spotify as i ...
Please help me! i am getting really annoyed with spotify randomly changing from playing my music to some random **bleep** from Kudos - how do i make it stop doing this? secondly why...
Community Legend
473 Views
1 replies
0 likes
I m not sure if this situation on other device / brand or not.For example I pause the spotify music and then i listen to a whatsapp voice msg, and right after the voice message is finished, the Spotify resume playing music automatically.How to stop t...
I m not sure if this situation on other device / brand or not. For example I pause the spotify music and then i listen to a whatsapp voice msg, and right after the voice message is finished, the S...
Community Legend
725 Views
1 replies
0 likes
Hey guys, So I first noticed the random pausing happening more and more frequently anytime I was connected to a listening device via bluetooth but days later it started happening at any time even when connected via headphone or auxillary. I read the ...
Hey guys, So I first noticed the random pausing happening more and more frequently anytime I was connected to a listening device via bluetooth but days later it started happening at any time...
Community Legend
6358 Views
5 replies
2 likes
hii have an issue with spotify premium. i had some albums downloaded on my cell phone and after i deleted the download, i couldnt listen to them in online mode as well, neither on the phone nor on the computer. if i search them, they wont appear. doe...
hi i have an issue with spotify premium. i had some albums downloaded on my cell phone and after i deleted the download, i couldnt listen to them in online mode as well, neither on the phone nor on ...
307 Views
0 replies
0 likes
Spotify says there's no space to download for offline use but my SD-Card has 40GB free. The internal storage is showing 30.75GB free of 32GB. The option to change storage for offline tracks is unavailable. I have an HTC One M9 with Android 7.0, and I...
Spotify says there's no space to download for offline use but my SD-Card has 40GB free. The internal storage is showing 30.75GB free of 32GB. The option to change storage for offline tracks is unavai...
647 Views
0 replies
0 likes
After updating my Sony Xperia Z5 to Android 7.0, several functions no longer work i my car when connected via Bluetooth.What does not work anymore is changing songs from the car controler and information about the current song does not show on the ra...
After updating my Sony Xperia Z5 to Android 7.0, several functions no longer work i my car when connected via Bluetooth. What does not work anymore is changing songs from the car controler and infor...
Regular
3334 Views
9 replies
7 likes
if I'm paying for premium it says always "oops it seems that your load balance in ypur prepaid card is insufficient". In fact I still have 135pesos load
if I'm paying for premium it says always "oops it seems that your load balance in ypur prepaid card is insufficient". In fact I still have 135pesos load
Casual Listener
374 Views
2 replies
0 likes
i saved a load of songs onto my phone so that i could listen to them when i have run out of internet or im offline but after a while i seem to lose them all and i need to downlaod them all again anyone know why this is?
i saved a load of songs onto my phone so that i could listen to them when i have run out of internet or im offline but after a while i seem to lose them all and i need to downlaod them all a...
Roadie
417 Views
1 replies
0 likes
Hi,I am spotify premium member and I've got a problem. When I tap on a song to listen (in offline mode), it doesn't play it and it pops up a message : "This song is not available".Please help me fix it.Thanks.
Hi, I am spotify premium member and I've got a problem. When I tap on a song to listen (in offline mode), it doesn't play it and it pops up a message : "This song is not available". Please help me ...
Not applicable
1042 Views
2 replies
0 likes
I own Huawei Honor 6 phone and there is lot of free space left. I have restarted my phone several times but still Spotify doesn't download from Play Store. What should I do?
I own Huawei Honor 6 phone and there is lot of free space left. I have restarted my phone several times but still Spotify doesn't download from Play Store. What should I do?
Community Legend
312 Views
1 replies
0 likes
Hello,My problem is that I subscribed to the 3 month premium on my computer but it doesn't work on my phone. On my phone I can use spotify only with WiFi, it doesn't work offline. What do I do?Thank you for your help!
Hello, My problem is that I subscribed to the 3 month premium on my computer but it doesn't work on my phone. On my phone I can use spotify only with WiFi, it doesn't work offline. What do I do? Th...
Roadie
379 Views
1 replies
0 likes
Hiya all, I'm Spotify Premium Sony Xperia Z5 Compact with all my stuff on Sd card, no prob llama But I've a question. What does the Download button do? For one of my Saved Albums the button is unchecked at Artist Level but all of the tracks are alrea...
Hiya all, I'm Spotify Premium Sony Xperia Z5 Compact with all my stuff on Sd card, no prob llama 🙂 But I've a question. What does the Download button do? For one of my Saved Albums the button is unc...
529 Views
0 replies
0 likes
I was playing a U2 song on non-premium spotify on my android, casting to my tv. An ad came on,(Jimmy Dean Hash Browns) I went to my laptop and got on spotify to upgrade to premium. All went thru fine and was confirmed on premium. Song stopped playing...
I was playing a U2 song on non-premium spotify on my android, casting to my tv. An ad came on,(Jimmy Dean Hash Browns) I went to my laptop and got on spotify to upgrade to premium.&...
Roadie
483 Views
2 replies
0 likes
Hi Everyone. I know it's an obscure device but I have a Galaxy Tab S Pro (SM-P900) that I use for listening while I exercise. Normally I keep this device in a landscape form and with the most recent update to Spotify I no longer see the Available Dev...
Hi Everyone. I know it's an obscure device but I have a Galaxy Tab S Pro (SM-P900) that I use for listening while I exercise. Normally I keep this device in a landscape form and with the most recent ...
321 Views
0 replies
0 likes
Since you are never going to make app for Android TV or add chromecast support please at least fix android app so it can be sideloaded and used on Android TV, now when i open app it freeze the entire system and i have to unlug it from wall socket, im...
Since you are never going to make app for Android TV or add chromecast support please at least fix android app so it can be sideloaded and used on Android TV, now when i open app it freeze the entire...
Music Fan
1240 Views
3 replies
5 likes
Hello, I've been using the spotify app on my Samsung s7, but I recently got an iPhone 7 and I noticed that when I download the same 7 playlists, 15-50 songs, I use up 1.5gig of space. Where on my s7 I'm using 8! Also the functionality of both apps ar...
Hello, I've been using the spotify app on my Samsung s7, but I recently got an iPhone 7 and I noticed that when I download the same 7 playlists, 15-50 songs, I use up 1.5gig of space. Where on my s7 ...
1232 Views
0 replies
12 likes
Hi, here's my problem.When i'm listening to my playlist, there are others songs who substitute and i can't swhitch them...Annoying...Thanks
Hi, here's my problem. When i'm listening to my playlist, there are others songs who substitute and i can't swhitch them... Annoying... Thanks
Casual Listener
717 Views
3 replies
0 likes
Yesterday i literally never used spotify yet it consumed over 200mb from my mobile data, it actually used more than i use in a normal day when actually listening to music, is there any solution to this? Otherwise i will just uninstall this piece of *...
Yesterday i literally never used spotify yet it consumed over 200mb from my mobile data, it actually used more than i use in a normal day when actually listening to music, is there any solution to th...
Newbie
771 Views
1 replies
0 likes
I want to listen to music while in driving via streaming. When I put it in online mode it says still offline and I have made the settings accordingly.
I want to listen to music while in driving via streaming. When I put it in online mode it says still offline and I have made the settings accordingly.
Newbie
6735 Views
21 replies
0 likes
