Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I am using spotify premium on android phone while on the train so using bluetooth headphones, only listening to downloaded songs in offline mode as the signal isn't reliable and train wifi does not allow streaming... why would bits be skipping?!
I am using spotify premium on android phone while on the train so using bluetooth headphones, only listening to downloaded songs in offline mode as the signal isn't reliable and train wifi does not a...
Casual Listener
1403 Views
3 replies
0 likes
I've looked at so many posts around this question; all saying click the heart or hate icons - but I cannot find them! They are supposedly next to the playbar (or each side of the play bar) but they are not and my desktop version is up to date. Where/...
I've looked at so many posts around this question; all saying click the heart or hate icons - but I cannot find them! They are supposedly next to the playbar (or each side of the play bar) but ...
Community Legend
368 Views
2 replies
0 likes
Hey everyone, is there a way to stop Spotify from changing my playlists to the clean versions of songs? When looking at the title they still display the explicit tag but when played about half of them have the god awful censor. Some updates of Spotif...
Hey everyone, is there a way to stop Spotify from changing my playlists to the clean versions of songs? When looking at the title they still display the explicit tag but when played about half of the...
Casual Listener
4194 Views
3 replies
0 likes
I have a premium account and have some play lists for ofline use, these work fine but when i connect spotify to the internet absolutly nothing will load! I have deleted and re installed spotify restarted my phone but nothing seems to help! What could...
I have a premium account and have some play lists for ofline use, these work fine but when i connect spotify to the internet absolutly nothing will load! I have deleted and re installed spotify resta...
Regular
1215 Views
2 replies
2 likes
In my android app for a couple of days when I "Add to playlist" it does nothing. It does not even ask me what playlist I want to add the song to. My existing playlists are there. Can use them. But can't add new songs. I need help! Thanks!
In my android app for a couple of days when I "Add to playlist" it does nothing. It does not even ask me what playlist I want to add the song to. My existing playlists are there. Can use them. But ca...
Community Legend
277 Views
1 replies
0 likes
I have a random slightly specific bug that I found, and although it's not a huge problem for me, it could be causing a lot of problems for others. I have the app called Twilight on my android that puts a red screen overlay when it gets later in the n...
I have a random slightly specific bug that I found, and although it's not a huge problem for me, it could be causing a lot of problems for others. I have the app called Twilight on my android that pu...
993 Views
0 replies
0 likes
I can even Shuffle folders full of other folders full of playlists on my PC, and then select "Play on this device" through my phone, and it will continue shuffling that entire folder, but when I'm at work I can't shuffle my folders through the Androi...
I can even Shuffle folders full of other folders full of playlists on my PC, and then select "Play on this device" through my phone, and it will continue shuffling that entire folder, but when I'm at...
Spotify Star
491 Views
3 replies
0 likes
Using free, unsure about upgrading. For smartphone the Shuffle is on and not able to turn it off. Shuffle plays music I do not have on my playlists and do not like. For computer on desktop, Spotify is working great. For smartphone, a number of issues...
Using free, unsure about upgrading. For smartphone the Shuffle is on and not able to turn it off. Shuffle plays music I do not have on my playlists and do not like. For computer on desktop, Spotify i...
Community Legend
562 Views
1 replies
0 likes
I've just up-dated Spotify and now can't add to a queue. Any suggrations appreciated!
I've just up-dated Spotify and now can't add to a queue. Any suggrations appreciated!
Community Legend
584 Views
3 replies
0 likes
I've seen a few posts about spotify not shuffling at all, however my issue is that in a playlist of around 7,000 songs spotify only shuffles maybe the first 100 or so songs and plays those. This happens whether the playlist is sorted alphabetically o...
I've seen a few posts about spotify not shuffling at all, however my issue is that in a playlist of around 7,000 songs spotify only shuffles maybe the first 100 or so songs and plays those. Thi...
Regular
663 Views
3 replies
2 likes
I have had this problem a long time on my S5 Mini, but I just assumed it had to do with the phone. But now I have the exact same problem on my new S7.Every time I play specific songs and it gets to a specific time in the song Spotify crashes. I have ...
I have had this problem a long time on my S5 Mini, but I just assumed it had to do with the phone. But now I have the exact same problem on my new S7. Every time I play specific songs and it gets ...
286 Views
0 replies
0 likes
In settings I have turned off autoplay, but the Android app is ignoring that so when starting an album I managed to hear one song before Spotify plays a song from a totally different album. That feature is DEFAULT....it's so freaking stupid. I hate t...
In settings I have turned off autoplay, but the Android app is ignoring that so when starting an album I managed to hear one song before Spotify plays a song from a totally different album. ...
Newbie
904 Views
1 replies
7 likes
Hello, I have a premium spotify account on a galaxy S7 edge and when (via spotify) I move my downloads on the SD card, it stills download everything on my phone storage. I can't change anything via the phone. Help, thank you.
Hello, I have a premium spotify account on a galaxy S7 edge and when (via spotify) I move my downloads on the SD card, it stills download everything on my phone storage. I can't change anything via t...
Spotify Star
768 Views
1 replies
0 likes
Is there a way of showing all tracks by a given artist anywhere in my playlists? It seems pretty basic functionality, but neither search nor filter seems to work. This is for when I know I downloaded a great track by an artist, but can't remember whe...
Is there a way of showing all tracks by a given artist anywhere in my playlists? It seems pretty basic functionality, but neither search nor filter seems to work. This is for when I know I down...
Casual Listener
567 Views
2 replies
0 likes
Where can I find them?
Where can I find them?
Spotify Star
120642 Views
5 replies
2 likes
I've gone through all of the previous, similar posts already, and have tried the recommended steps including doing a clean install, and even trying a new storage location. Nothing seems to be fixing the issue. I'll select my library to download, it'l...
I've gone through all of the previous, similar posts already, and have tried the recommended steps including doing a clean install, and even trying a new storage location. Nothing seems to be fixing ...
250 Views
0 replies
0 likes
I can't add any songs to playlist. When I click the 3 dots to the right of the song, the menu comes up. But when I click add to playlist, nothing happens. Also, the other options don't work either (e.g., go to artist, go to album).
I can't add any songs to playlist. When I click the 3 dots to the right of the song, the menu comes up. But when I click add to playlist, nothing happens. Also, the other options don't work either (e...
Community Legend
305 Views
1 replies
0 likes
Since I moved from iPhone to Nexus 6P i am not getting any notifications by push. Is there an issue. I have gone through both in app and online settings, turned them off and back on, reinstalled Spotify but it'd still not working
Since I moved from iPhone to Nexus 6P i am not getting any notifications by push. Is there an issue. I have gone through both in app and online settings, turned them off and back on, reinstalled Spot...
Roadie
344 Views
2 replies
0 likes
i can play this specific song on my phone but when i try to play the same song on my computer,it always says unavailable.WHYYYY?
i can play this specific song on my phone but when i try to play the same song on my computer,it always says unavailable.WHYYYY?
Moderator
392 Views
1 replies
0 likes
