Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I'm in the Navy and am just got back from a deployment. Twice during the deployment I had to re-download all my music (about 10 gigs) whenever I was in port. I accidentally deleted all my songs by hitting the "download button" when I was trying to hi...
I'm in the Navy and am just got back from a deployment. Twice during the deployment I had to re-download all my music (about 10 gigs) whenever I was in port. I accidentally deleted all my songs by hi...
Community Legend
532 Views
2 replies
0 likes
I cant see my songs but all of them are still loaded.
I cant see my songs but all of them are still loaded.
564 Views
0 replies
0 likes
When I have my music transferred to my sd card where does it go? I had spotify transfer my music to my sd card does it get transferred to your memory card? I tried to have it transferred to my sd card but its not showing up in my music why
When I have my music transferred to my sd card where does it go? I had spotify transfer my music to my sd card does it get transferred to your memory card? I tried to have it transferred to my sd car...
357 Views
0 replies
0 likes
Hi,With my new Samsung galaxy a5 2017 running Android 6.0.1,the sound is a bit distorted without using any equalizer .May someone help me to fix this problem?Thanks very much
Hi, With my new Samsung galaxy a5 2017 running Android 6.0.1,the sound is a bit distorted without using any equalizer . May someone help me to fix this problem? Thanks very much 🙂
733 Views
0 replies
1 likes
When I'm listening to any song offline and online it just goes dim and it gets louder after a little bit I've tried everything and it still does it i need help please
When I'm listening to any song offline and online it just goes dim and it gets louder after a little bit I've tried everything and it still does it i need help please
Casual Listener
532 Views
1 replies
0 likes
I've read some messages about their Spotify not connecting to Android Auto and I have yet seen a fix or if this is a known issue or not. I have the Galaxy S8 and when I connect it to my Android Auto it had no problem loading up and playing music for ...
I've read some messages about their Spotify not connecting to Android Auto and I have yet seen a fix or if this is a known issue or not. I have the Galaxy S8 and when I connect it to my Android Auto ...
Newbie
482 Views
1 replies
0 likes
I have Android (version 4.4.4) car radio with 2.1 channel audio system.Spotify ignoring subwoofer channel and play only normal 2.0 stereo.It also ignore system default EQ.This is problem of Spotify app, not Android or hardware of the car stereo.Pleas...
I have Android (version 4.4.4) car radio with 2.1 channel audio system. Spotify ignoring subwoofer channel and play only normal 2.0 stereo. It also ignore system default EQ. This is problem of Spo...
617 Views
0 replies
2 likes
Hi,I am experiencing an issue with Spotify: my music suddenly stops playing. When I go to resume the song, I have to start it from the beginning. After restarting the song, the problem will happen again and again, until I restart the phone. It will t...
Hi, I am experiencing an issue with Spotify: my music suddenly stops playing. When I go to resume the song, I have to start it from the beginning. After restarting the song, the problem will happe...
Not applicable
10050 Views
15 replies
2 likes
The album Crimson Thunder, Hammerfall is with 3 songs that the name are changed: "The unforgiving blade", "Angel of Mercy" and "Trailblazers".Fix this please. Thank you.
The album Crimson Thunder, Hammerfall is with 3 songs that the name are changed: "The unforgiving blade", "Angel of Mercy" and "Trailblazers". Fix this please. Thank you.
320 Views
0 replies
0 likes
Hello everyone, I'm having problems trying transfer local files(.mp3 on Windows 10) to my smartphone, the files doesn't download. I use android 6.0 and when I tested on another device with android 7.1.2 gave the same problem. Please, someone can help...
Hello everyone, I'm having problems trying transfer local files(.mp3 on Windows 10) to my smartphone, the files doesn't download. I use android 6.0 and when I tested on another dev...
Community Legend
1359 Views
3 replies
0 likes
I am a spotify free user so it's usual that my spotify shows me ads, but now when a certain advertisement came, it doesn't have sound even tho the time indicator goes forward. And when the ad is finished at 20 seconds, this app kinda freezes, it does...
I am a spotify free user so it's usual that my spotify shows me ads, but now when a certain advertisement came, it doesn't have sound even tho the time indicator goes forward. And when the ad is fini...
463 Views
0 replies
0 likes
I did a search and found a few mentions but is this a known issue?I listen to Spotify on the desktop, laptop and phone and have no issues but soon after I start casting Spotify to my Chromecast Audio the streaming stops. Sometimes it will play again ...
I did a search and found a few mentions but is this a known issue? I listen to Spotify on the desktop, laptop and phone and have no issues but soon after I start casting Spotify to my Chromecast Aud...
Newbie
1481 Views
1 replies
3 likes
I'm using spotify unlimited and on my mobile divice i still have comercials. On my desktop i don't have these. Why??
I'm using spotify unlimited and on my mobile divice i still have comercials. On my desktop i don't have these. Why??
Community Legend
505 Views
4 replies
0 likes
Hi, On my Galaxy Tab S 8.4 some or all songs on some (not all) play-lists are greyed out, but I can find and play the songs from the corresponding album. Any idea how to fix this? Regards,Gijsbert
Hi, On my Galaxy Tab S 8.4 some or all songs on some (not all) play-lists are greyed out, but I can find and play the songs from the corresponding album. Any idea how to fix this? R...
279 Views
0 replies
0 likes
I have my audio system Pioneer X-HM72D conected with Spotify. In Android aplication I have turn on option to showing device only in this same Wi-Fi or Ethernet, but I still can turn on my audio in home, when I started aplication for example in work a...
I have my audio system Pioneer X-HM72D conected with Spotify. In Android aplication I have turn on option to showing device only in this same Wi-Fi or Ethernet, but I still can turn on my audio in ho...
274 Views
0 replies
0 likes
The song plays for 15-30 seconds then the sound stops. The screen shows the song still playing but there is no sound. If I pause it then hit play again it makes a split second sound then nothing again.
The song plays for 15-30 seconds then the sound stops. The screen shows the song still playing but there is no sound. If I pause it then hit play again it makes a split second sound then nothing agai...
466 Views
0 replies
0 likes
Spotify (usually) only shuffles ONE album of an artist when im trying to shuffle the whole artist. After a while it just keeps playing from one album..Please help, this cant be right..
Spotify (usually) only shuffles ONE album of an artist when im trying to shuffle the whole artist. After a while it just keeps playing from one album.. Please help, this cant be right..
349 Views
0 replies
0 likes
My main playlist contains many types of music and in a list of approx 200 songs there must be about 4 reggae songs. Why is Recomended Songs stuck to reggae and it has been like this for months now and after 100 refreshes it is still reggae only. It i...
My main playlist contains many types of music and in a list of approx 200 songs there must be about 4 reggae songs. Why is Recomended Songs stuck to reggae and it has been like this for months now an...
Casual Listener
501 Views
2 replies
0 likes
Hey,ich hoffe, dass mir hier einer weiterhelfen kann.Ich habe mir vor ein paar Monaten Spotify Premium Family geholt weil mein Lebensgefährte auf seiner Montagearbeit auch Musik gehört hat. Da ich nur noch Musik höre und er nicht mehr mit unterwegs i...
Hey, ich hoffe, dass mir hier einer weiterhelfen kann. Ich habe mir vor ein paar Monaten Spotify Premium Family geholt weil mein Lebensgefährte auf seiner Montagearbeit auch Musik gehört hat. Da ic...
Spotify Star
6337 Views
1 replies
0 likes
Since the update where the song card swaps out with another that has factual quotes etc on it I can no longer listen to downloaded music after a day or so without having to go back online.
Since the update where the song card swaps out with another that has factual quotes etc on it I can no longer listen to downloaded music after a day or so without having to go back online.
226 Views
0 replies
0 likes
