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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4736 Views

0 replies

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Superuser Contribution Music cuts in and out

Recently, I've been having a major problem with my Spotify. I use an LG V10 and Bluetooth Skull Candy headphones, and I'm on the Spotify Family Premium. The music, whether I'm listening offline, online, with other tabs open, or not, my music cuts in ...

Newbie

Recently, I've been having a major problem with my Spotify. I use an LG V10 and Bluetooth Skull Candy headphones, and I'm on the Spotify Family Premium. The music, whether I'm listening offline, onli...

user-removed

Not applicable

606 Views

1 replies

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Superuser Contribution Una mierda si no pagas da fallos

Pues eso, dejar constancia de que la versión gratis da problemas y nadie responde por ellos

Regular

Pues eso, dejar constancia de que la versión gratis da problemas y nadie responde por ellos

user-removed

Not applicable

283 Views

1 replies

0 likes

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Superuser Contribution Both buttons in notification bar skip forward

Hello,When hearing a podcast you have the possibility to skip back or forward 15 seconds. In the opened app it works fine. But if I do it in the dragged down notifications bar instead, both buttons will skip 15 seconds forward. Is this a known proble...

Newbie

Hello, When hearing a podcast you have the possibility to skip back or forward 15 seconds. In the opened app it works fine. But if I do it in the dragged down notifications bar instead, both buttons...

BlaineEXE

Casual Listener

646 Views

2 replies

0 likes

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No equalizer when spotify plays connected to car

I am experiencing a strange issue when I connect my phone to car stereo, both through bluetooth and usb: with Spotify I can't control bass/middle/treble, no effect on reproduction. It sounds very poor and without bass. But if a play a song with anoth...

Casual Listener

I am experiencing a strange issue when I connect my phone to car stereo, both through bluetooth and usb: with Spotify I can't control bass/middle/treble, no effect on reproduction. It sounds very poo...

606 Views

0 replies

0 likes

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Issue when plugged in to car AUX - OK Google

Hi, this is driving me and my boyfriend mad as we can no longer listen to music in the car!! Every time we play music through Spotify and plug in to the AUX in the car, about 10 seconds in to a song OK Google opens up, and so the music stops. Cancel ...

Newbie

Hi, this is driving me and my boyfriend mad as we can no longer listen to music in the car!!    Every time we play music through Spotify and plug in to the AUX in the car, about 10 second...

563 Views

0 replies

0 likes

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Superuser Contribution Configuration problems

When I stop using another phone resource, like, calls or allarm, the last music I was listening starts without my request.I don't know what happened or how to fix it.Could someone help me?

Casual Listener

When I stop using another phone resource, like, calls or allarm, the last music I was listening starts without my request. I don't know what happened or how to fix it. Could someone help me?

Joe

Community Legend

423 Views

2 replies

0 likes

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Removing a song from playlist in "now playing" screen

How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is not an option for me but it is for my friend who ha...

Casual Listener

How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is ...

Joe

Community Legend

1323 Views

3 replies

0 likes

Account
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Spotify starts to play after call even if not open

As soon as I hang up from a call or I turn my alarm off, Spotify starts a song even if it wasn't open or playing a song before. How to stop it? It does it when I'm at work and my cell is in silence mode

Newbie

As soon as I hang up from a call or I turn my alarm off, Spotify starts a song even if it wasn't open or playing a song before. How to stop it? It does it when I'm at work and my cell is in silence m...

Joe

Community Legend

1656 Views

1 replies

0 likes

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Spotify keeps deleting my downloaded music

Hello everyone,The music I have downloaded on my phone keeps on un-downloading itself from my playlist, so I log on offline and have no music available to listen to. While this isn't a massive problem when I'm on the go in Holland (where I live) I'm ...

Newbie

Hello everyone, The music I have downloaded on my phone keeps on un-downloading itself from my playlist, so I log on offline and have no music available to listen to. While this isn't a massive prob...

Joe

Community Legend

321 Views

1 replies

0 likes

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Spotify running

Hello! How can I speed up the addition of tracks in Running? And then I rarely updated (

Newbie

Hello! How can I speed up the addition of tracks in Running? And then I rarely updated (

291 Views

0 replies

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Deleting library

How can I delete every song i added to the library without hide 'em? I have tons of song saved and I want to restart adding only what I need.

Newbie

How can I delete every song i added to the library without hide 'em? I have tons of song saved and I want to restart adding only what I need.

316 Views

0 replies

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Armazenamento configurado para SD esta ocupando dispositivo também

Olá!Configurei para armazenar minhas músicas no sd, mas pelo que percebi está armazenando no dispositivo, pois quando instalei o spotfy e baixei minhas músicas o espaço foi alterado tanto no sd quanto no dispositivo.

Newbie

Olá! Configurei para armazenar minhas músicas no sd, mas pelo que percebi está armazenando no dispositivo, pois quando instalei o spotfy e baixei minhas músicas o espaço foi alterado tanto no sd qua...

EricSRodrigues

Newbie

452 Views

1 replies

2 likes

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Tethering MobileData, Chromecast and Spotify

As of a few days ago, my ChromeCast can not be seen in my Devices box in Spotify when I am sharing/tethering my Mobilenetwork. I used to just go out to my shop, turn on MobileDate, then turn on the Tethering Wifi and then my Samsung Note 3 finds my 2...

Casual Listener

As of a few days ago, my ChromeCast can not be seen in my Devices box in Spotify when I am sharing/tethering my Mobilenetwork.   I used to just go out to my shop, turn on MobileDate, then turn...

LoganHelps

Composer

1450 Views

5 replies

0 likes

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Song slider stuck at 0:00

After I have upgraded Spotify to premium on my Samsung Galaxy Note 5, the song duration/timer/slider does not move along with the song. Songs play just fine but when I select a duration along the slider, the song skips to that duration but the slider...

Newbie

After I have upgraded Spotify to premium on my Samsung Galaxy Note 5, the song duration/timer/slider does not move along with the song. Songs play just fine but when I select a duration along the sli...

1107 Views

0 replies

4 likes

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Spotty Playback on Android

Well, I've been living with this issue for well over a year, hoping that updates would have fixed it by now... but apparently not. I've been having a rather peculiar glitch where my songs, at completely random intervals, will stop playing. HOWEVER, S...

Newbie

Well, I've been living with this issue for well over a year, hoping that updates would have fixed it by now... but apparently not.    I've been having a rather peculiar glitch where my so...

505 Views

0 replies

0 likes

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Unplugging headphones after listening to Spotify messes with speaker/earpiece

I first asked this question in the support community of my phone's manufacturer. I have a Lenovo Moto G5, running on Android 7.0. After listening to Spotify, I unplug my headphones, letting the music pause automatically (I don't push the pause button...

Newbie

I first asked this question in the support community of my phone's manufacturer. I have a Lenovo Moto G5, running on Android 7.0. After listening to Spotify, I unplug my headphones, letting the music...

479 Views

0 replies

0 likes

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Premium account

I already paid for my Premium account on 06/09/2017And so far has not made my release from the Premium, I would like to be helped. Thank tou.

Visitor

I already paid for my Premium account on 06/09/2017 And so far has not made my release from the Premium, I would like to be helped. Thank tou.

Joe

Community Legend

254 Views

1 replies

0 likes

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Superuser Contribution Android, hidden Genius

I can't ever see the whole of the Genius page. It is partially covered and will neither allow me to scroll through it, or change the size

Newbie

I can't ever see the whole of the Genius page. It is partially covered and will neither allow me to scroll through it, or change the size

Maria_B

Moderator

278 Views

1 replies

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Superuser Contribution Missing playlist on new android

I bought a new android and when I log in there is no history. Accounts looks like I just started with no playlist. I look I to my account and can see my premium account is active so I know I have the correct account. I looked into restoring playlist ...

Newbie

I bought a new android and when I log in there is no history. Accounts looks like I just started with no playlist. I look I to my account and can see my premium account is active so I know I have the...

Maria_B

Moderator

277 Views

1 replies

0 likes

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Remove Song From Playlist From Now Playing

How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is not an option for me but it is for my friend who ha...

Casual Listener

How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is ...

358 Views

0 replies

0 likes

  • 358 Views
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  • 0 likes