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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839234 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839234 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13592 Views
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  • 13592 Views
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A minha conta do spotify estava relacionada a uma pagina no Facebook da minha empresa.

A minha conta do Spotify estava relacionada a pagina do facebook empresarial. Porem, cancelei a conta e como é empresarial nao é possivel restaurar a conta. Quando tento entrar pelo email cadastrado, diz que nao e possivel entrar poos logava com a pa...

  • Newbie
  • A minha conta do Spotify estava relacionada a pagina do facebook empresarial. Porem, cancelei a conta e como é empresarial nao é possivel restaurar a conta. Quando tento entrar pelo email cadastrado,...
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  • 138 Views
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Android widget problem

If spotify is not used in a while, the widget control are not working

  • Newbie
  • If spotify is not used in a while, the widget control are not working
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  • 219 Views
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Personal Playlist / Music library

Hey Guys, i do have quit a big problem. Ive added Spotiy Premium to my account, but I dont have a library, and i dont know why. And try to listen to my favourites cause my library isnt working, is not comparetable.. Please advise. Best regards, Danie...

  • Newbie
  • Hey Guys,   i do have quit a big problem. Ive added Spotiy Premium to my account, but I dont have a library, and i dont know why. And try to listen to my favourites cause my library isnt worki...
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  • 99 Views
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Spotify Android App Sound Quality

The sound quality on Spotify app sounds compressed, or I assume it's stuck on normal quality. I don't hear any difference between Normal, High, or even Extreme, at least I don't think I do. I feel like there's a slight difference but it could be a pl...

  • Newbie
  • The sound quality on Spotify app sounds compressed, or I assume it's stuck on normal quality. I don't hear any difference between Normal, High, or even Extreme, at least I don't think I do. I feel li...
  • 174 Views
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  • 174 Views
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Solved!! High resolution on Cambridge CXN

I have a premium account. I can play music on my android phone and choose High resolution audio.However, streaming through my Cambridge CXN I can't choose High Resolution audio because only one device must play the high resolution ????Can you help me...

  • Casual Listener
  • I have a premium account. I can play music on my android phone and choose High resolution audio. However, streaming through my Cambridge CXN I can't choose High Resolution audio because only one dev...
  • Joe
  • Community Legend
  • 1533 Views
  • 1 replies
  • 0 likes
  • 1533 Views
  • 1 replies
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Upload a new song

Hi Spotify! I was searching for this song: Shlohmo Bo Peep (Do U right) ft. Jeremih. But I'm sad because I didn't find it! Is there a way for you guys to upload that song? So I can add it to my Playlist.Thanks in advance.

  • Newbie
  • Hi Spotify! I was searching for this song: Shlohmo Bo Peep (Do U right) ft. Jeremih. But I'm sad because I didn't find it! Is there a way for you guys to upload that song? So I can add it to my Playl...
  • Joe
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Getting different UIs for different accounts

Hey!Today I tried logging into my second account and realised that that account had a different, newer UI. When I logged back into my primary account I still had the old UI.Is there any way to fix this?(Android user)

  • Newbie
  • Hey! Today I tried logging into my second account and realised that that account had a different, newer UI. When I logged back into my primary account I still had the old UI. Is there any way to fi...
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  • 116 Views
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Delete all downloads, don't let me hear the last playlist offline

Hallo I have a little probleme since the last update i think.This week 2 times my complete downloads on all my devices are gone. I don't know why...And i can't hear the last playlist offline. I have a problem with my mobilephone and it happens often,...

  • Regular
  • Hallo   I have a little probleme since the last update i think. This week 2 times my complete downloads on all my devices are gone. I don't know why... And i can't hear the last playlist off...
  • Albedeluxe
  • Regular
  • 168 Views
  • 2 replies
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  • 168 Views
  • 2 replies
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Ford Sync Applink

Does anyone know how to get Spotify working with Ford Applink? I've just purchased a 2014 fiesta and have 'sync applications' on my cars menu. I can connect via bluetooth but the spotify app doesn't seem to register. I can find little information on ...

  • Casual Listener
  • Does anyone know how to get Spotify working with Ford Applink?  I've just purchased a 2014 fiesta and have 'sync applications' on my cars menu. I can connect via bluetooth but the spotify app do...
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  • 181 Views
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Spotify constantly crashing/freezing completely - requiring phone restart (Samsung S7)

Hi guys, Is anyone having constant problems with running spotify on a Samsung S7? his has been ocuring for WEEKS and surpasses Spotify updates. Spotify just freezes mid way through switching a track, and while it will continue to play music, you cann...

  • Casual Listener
  • Hi guys,   Is anyone having constant problems with running spotify on a Samsung S7? his has been ocuring for WEEKS and surpasses Spotify updates. Spotify just freezes mid way through swit...
  • Ruka
  • Regular
  • 227 Views
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  • 227 Views
  • 2 replies
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Spotify crashes phone

Hello, I've been having some troubles with spotify. I have a Samung Galaxy SIII mini; everything seems to be working just fine except for the fact that it is very slow, but once the screen is locked, it is impossible to turn it on again so I have to ...

  • Newbie
  • Hello,   I've been having some troubles with spotify. I have a Samung Galaxy SIII mini; everything seems to be working just fine except for the fact that it is very slow, but once the screen...
  • Ruka
  • Regular
  • 537 Views
  • 5 replies
  • 0 likes
  • 537 Views
  • 5 replies
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Cant listen to different music on 2 different phones

I have Spotify family and when connected to wifi at home I can't listen to different music on different phones

  • Newbie
  • I have Spotify family and when connected to wifi at home I can't listen to different music on different phones
  • MartinStoichkov
  • Community Legend
  • 106 Views
  • 1 replies
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  • 106 Views
  • 1 replies
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Samsung S5

Even with cleared Cache and Data, Spotify takes 9.56GB??? tried reinstalling it and even before i´ve logged in it took 9.56GB.

  • Newbie
  • Even with cleared Cache and Data, Spotify takes 9.56GB???  tried reinstalling it and even before i´ve logged in it took 9.56GB.  
  • 106 Views
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Solved!! Playing an Album

Just started the 3-month introductory Premium service, and am having trouble with something I think should be simple, but doesn't appear to be ... playing an album. Coming from Google Play Music, I'm used to the concept of finding an album, and just ...

  • Casual Listener
  • Just started the 3-month introductory Premium service, and am having trouble with something I think should be simple, but doesn't appear to be ... playing an album.   Coming from Google P...
  • davemoviejunkie
  • Casual Listener
  • 209 Views
  • 4 replies
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  • 209 Views
  • 4 replies
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armazenamento de músicas

Na minha conta não aparece a opção de armazenamento de músicas

  • Newbie
  • Na minha conta não aparece a opção de armazenamento de músicas
  • 118 Views
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  • 118 Views
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Payment Failed. No Paypal Option.

So normally I have automatic payments come out from PayPal, just got an email saying my account failed a payment and to update my payment info. There is no more option I see to use PayPal, and for some reason defaulted to a student account?

  • Casual Listener
  • So normally I have automatic payments come out from PayPal, just got an email saying my account failed a payment and to update my payment info. There is no more option I see to use PayPal, and for so...
  • 121 Views
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  • 121 Views
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samsung

spotify is freezing frequently.i will stop using it and paying for if there wont be any update..i had thos pr9blem 4 ti.es today o samsung A3 k2016

  • Newbie
  • spotify is freezing frequently.i will stop using it and paying for if there wont be any update..i had thos pr9blem 4 ti.es today o samsung A3 k2016
  • 106 Views
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  • 106 Views
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my premium is gone

i could listen songs on spotify like a half hour ago but now my premium account has gone. idk why but my account seems free account. HELP PLEASE

  • Visitor
  • i could listen songs on spotify like a half hour ago but now my premium account has gone. idk why but my account seems free account. HELP PLEASE
  • 130 Views
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  • 130 Views
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Keeps stopping after every song

I have the same problem on Android with both my Xperia z3+ and my Xperia z5. Spotify keeps playing a single song then it stops and has been like this for months now. Just haven't had time to report it yet. To get it to start again you need to unlock ...

  • Newbie
  • I have the same problem on Android with both my Xperia z3+ and my Xperia z5. Spotify keeps playing a single song then it stops and has been like this for months now. Just haven't had time to report i...
  • 198 Views
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  • 198 Views
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