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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857429 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857429 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21575 Views
  • 3 replies
  • 0 likes
  • 21575 Views
  • 3 replies
  • 0 likes

I need a Solution ASAP

I subscribed to Spotify Premium a few days ago. It was fine until last night when suddenly my Spotify app claims that I'm on Free and not Premium. I logged in the Spotify web page and it says that I'm on Free. It's totally ridiculous!

  • Newbie
  • I subscribed to Spotify Premium a few days ago. It was fine until last night when suddenly my Spotify app claims that I'm on Free and not Premium. I logged in the Spotify web page and it says that I'...
  • osornios
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Download versus Available offline on Android

HiI have a spotify premium account , my girlfriend too but under the album she have the possibility to "available offline" but in my case, i have only "download", is it normal?i'm a premium account or no?Thank you in advance

  • Casual Listener
  • Hi I have a spotify premium account , my girlfriend too but under the album she have the possibility to "available offline" but in my case, i have only "download", is it normal? i'm a premium accou...
  • cityhunter88
  • Casual Listener
  • 523 Views
  • 7 replies
  • 0 likes
  • 523 Views
  • 7 replies
  • 0 likes

huytddvjjurdsrfg

If I leave my Smartphone without touching after few songs my Spotify stops as it were paused.To start playing again, I have to enter Spotify and all of sudden it plays again.How do I fix it?

  • Casual Listener
  • If I leave my Smartphone without touching after few songs my Spotify stops as it were paused. To start playing again, I have to enter Spotify and all of sudden it plays again. How do I fix it?
  • osornios
  • Spotify Star
  • 227 Views
  • 3 replies
  • 1 likes
  • 227 Views
  • 3 replies
  • 1 likes

Music ends before track is over, pauses for several minutes, then starts next track.

I have a bizarre problem I've been trying to troubleshoot, to no avail. I use Spotify on an Android Phone (Oppo Find 7a, running a variant ASOP 6.0), an iPad 2, and on a variety of desktop systems (Mac and Windows). On the desktop applications Spotif...

  • Casual Listener
  • I have a bizarre problem I've been trying to troubleshoot, to no avail.   I use Spotify on an Android Phone (Oppo Find 7a, running a variant ASOP 6.0), an iPad 2, and on a variety of desktop s...
  • osornios
  • Spotify Star
  • 359 Views
  • 3 replies
  • 0 likes
  • Android
    bug
    hang
    ipad
    pause
  • 359 Views
  • 3 replies
  • 0 likes

Spotify Unable to Store in SD Card

I just purchased this SD Card (image attached), and when trying to transfer my Spotify storage to the SD card, Spotify tells me it is unable to transfer to the card when it hits 100%. Anyone run into this? Thanks!

  • Casual Listener
  • I just purchased this SD Card (image attached), and when trying to transfer my Spotify storage to the SD card, Spotify tells me it is unable to transfer to the card when it hits 100%. Anyone run into...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Kein Premium

Mein Spotify Premium wurde pausiert. Ich habe die Rechnung bezahlt, aber trotzdem ist mein Premium pausiert. Was soll ich jetzt machen?

  • Newbie
  • Mein Spotify Premium wurde pausiert. Ich habe die Rechnung bezahlt, aber trotzdem ist mein Premium pausiert. Was soll ich jetzt machen?
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Spotify not working using WiFi on Laptop, but does work on the same network using a smartphone

I'm using Spotify on my laptop on a public WiFi network. I have to accept the terms when logging on. * Spotify will say there is no internet connection when connected to the public network but other applications will work fine. * I can use Spotify on...

  • Casual Listener
  • I'm using Spotify on my laptop on a public WiFi network. I have to accept the terms when logging on.   * Spotify will say there is no internet connection when connected to the public network b...
  • davidalexander
  • Casual Listener
  • 491 Views
  • 2 replies
  • 0 likes
  • laptop
    public wifi
    wifi
  • 491 Views
  • 2 replies
  • 0 likes

I don`t have a lock screen in my Huawei G620S

Hi! I tried all but my cellphone just dont recognise spotify as a music player app, so if i want to pause the track i`m playing or play the next or previous track, i have to unblock my phone. Loocking for a solution I read that the problem might be c...

  • Newbie
  • Hi! I tried all but my cellphone just dont recognise spotify as a music player app, so if i want to pause the track i`m playing or play the next or previous track, i have to unblock my phone. Loockin...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Spotify stops playing after 1 hour.

I have this weird problem with Spotify and Samsung S7.I listen my own playlist at work, I connect my S7 to the stereos with headphone adapter and everything was working fine with S4, but with S6 and now with S7, music stop playing after aprox. one ho...

  • Newbie
  • I have this weird problem with Spotify and Samsung S7. I listen my own playlist at work, I connect my S7 to the stereos with headphone adapter and everything was working fine with S4, but with S6 an...
  • 652 Views
  • 0 replies
  • 0 likes
  • 652 Views
  • 0 replies
  • 0 likes

Cannot SHARE with non-Facebook users

In the Android app I cannot share a song with users/friends that are not associated with Facebook. (Share > Send To > Select Recipient ...) . This does work properly in the desktop/Windows app (ie, I can key in their name and it appears in the pickli...

  • Casual Listener
  • In the Android app I cannot share a song with users/friends that are not associated with Facebook. (Share > Send To > Select Recipient ...) .  This does work properly in the desktop/Window...
  • geekinabox
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

DISK ALMOST FULL

How do I make this go away!?

  • Casual Listener
  • How do I make this go away!?
  • Copie
  • Casual Listener
  • 884 Views
  • 2 replies
  • 0 likes
  • 884 Views
  • 2 replies
  • 0 likes

songs are redownloading

i need help i think im not the only one who has this problem i download a playlist and then i close the app and return to it and songs are being redownloaded. ive already loged out uninstalled and erased everything on my phone from spotify and tried ...

  • Newbie
  • i need help i think im not the only one who has this problem i download a playlist and then i close the app and return to it and songs are being redownloaded. ive already loged out uninstalled and er...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Upgraded to Premium. Can't play on my LG SoundBar.

Hi! I tried Spotify for 7 days and played music on my LG LAS855M soundbar successfully. The trial ended and I upgraded to Premium. Now the bottom list of playback devices does not appear on Spotify. LG Musicflow app recognizes all of my speakers.Than...

  • Newbie
  • Hi! I tried Spotify for 7 days and played music on my LG LAS855M soundbar successfully. The trial ended and I upgraded to Premium. Now the bottom list of playback devices does not appear on Spotify. ...
  • Eabfin
  • Newbie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

'Song not avaliable'. Premium user, using mobile data.

I've been a premium user for months and have never run into this issue before. I confirmed that my membership is in effect (set to renew on the 15th) and I'm using my mobile data. I can listen to downloaded music and radio but nothing else. What give...

  • Casual Listener
  • I've been a premium user for months and have never run into this issue before. I confirmed that my membership is in effect (set to renew on the 15th) and I'm using my mobile data. I can listen to dow...
  • 152 Views
  • 0 replies
  • 1 likes
  • 152 Views
  • 0 replies
  • 1 likes

'Song not avaliable'. Premium user, using mobile data.

I've been a premium user for months and have never run into this issue before. I confirmed that my membership is in effect (set to renew on the 15th) and I'm using my mobile data. I can listen to downloaded music and radio but nothing else. What give...

  • Casual Listener
  • I've been a premium user for months and have never run into this issue before. I confirmed that my membership is in effect (set to renew on the 15th) and I'm using my mobile data. I can listen to dow...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Spotify doesn't read anymore my offline music on sd card

Hi, I'm sorry for my English but I have a serious problem. I have saved all music into the external sd card, but every 3 days spotify doesn't read anymore all the files saved on sd, and starts to download in my internal storage. So I have to clear ca...

  • Newbie
  • Hi, I'm sorry for my English but I have a serious problem. I have saved all music into the external sd card, but every 3 days spotify doesn't read anymore all the files saved on sd, and starts to dow...
  • noirphenix81
  • Casual Listener
  • 243 Views
  • 4 replies
  • 0 likes
  • 243 Views
  • 4 replies
  • 0 likes

Offline playlists are away

Hello Community...I downloadet all of my playlists on spotify to my Samsung Galaxy Note 4.Sometimes all of my downloadet offline playlists are away! I have to download it all again! Why?

  • Visitor
  • Hello Community... I downloadet all of my playlists on spotify to my Samsung Galaxy Note 4. Sometimes all of my downloadet offline playlists are away! I have to download it all again! Why?
  • user-removed
  • Not applicable
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Cannot sync offline playlists on wifi

Hi,I´m on the new Oneplus 3 and spotify works in streaming mode both on wifi and 4g. But when i try to sync my playlists to offline mode it´s just waiting to download and never does it. If i disconnect from the wifi it syncs on 4g and works fine. WIF...

  • Casual Listener
  • Hi, I´m on the new Oneplus 3 and spotify works in streaming mode both on wifi and 4g. But when i try to sync my playlists to offline mode it´s just waiting to download and never does it. If i discon...
  • sandpappa
  • Casual Listener
  • 287 Views
  • 1 replies
  • 0 likes
  • offline playlist
    Oneplus
    Oneplus3
    synced offline won't play
  • 287 Views
  • 1 replies
  • 0 likes

Idk

I recently bought the 3 month thing for 0.99 & now it's saying that I don't have it...

  • Casual Listener
  • I recently bought the 3 month thing for 0.99 & now it's saying that I don't have it...
  • osornios
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Help with transfer from LG G5 to LG G5

Hi guys,I recently got spotify premium on my LG G5There has been a tech issue with my phone and my carrier is sending me out a replacement phone. I dont have a computer or internet (bar my phones data pack) is there a way i can transfer all the songs...

  • Casual Listener
  • Hi guys, I recently got spotify premium on my LG G5 There has been a tech issue with my phone and my carrier is sending me out a replacement phone. I dont have a computer or internet (bar my phones...
  • noahroe1992
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes