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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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music failure.

im not sure how to stop the problem i have. i upgraded to premium and my music skips , it stops and won't continue the song. sometimes when i close the app the music stops then i have to open the app and it takes awhile for the music to play. any tip...

Newbie

im not sure how to stop the problem i have. i upgraded to premium and my music skips , it stops and won't continue the song. sometimes when i close the app the music stops then i have to open the app...

osornios

Spotify Star

320 Views

1 replies

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Lost all my saved songs and playlists.

Woke up one day, on my phone went to my Browse music selection, my songs were not there... Read online from a quick google, had other people with similar issues, solution: Uninstall reinstalled.Solution for me, failed.. it has 3 songs that i saved (p...

Newbie

Woke up one day, on my phone went to my Browse music selection, my songs were not there... Read online from a quick google, had other people with similar issues, solution: Uninstall reinstalled. ...

KatesHere

Community Legend

400 Views

1 replies

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Solved!! Spotify on Samsung Galaxy S5 Android 6.01 doesn't work

Recentyl I've had some problems with my Spotify Premium on my smartphone. At first I couldn't stop the music as the app crashed when I tried to, and since yesterday, after I downloaded some Android updates, nothing works. When I open the app, I just ...

Casual Listener

Recentyl I've had some problems with my Spotify Premium on my smartphone. At first I couldn't stop the music as the app crashed when I tried to, and since yesterday, after I downloaded some Andr...

misscaloline

Casual Listener

1857 Views

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Superuser Contribution HOW TO DELETE OFFLINE SONGS

Hi how can i remove downloaded songs not only from playlist rather also from the cell phone device?Greetings

Casual Listener

Hi how can i remove downloaded songs not only from playlist rather also from the cell phone device? Greetings

Alex

Spotify Legend

342627 Views

26 replies

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Desaparece sincronozación de álbumes

Estoy de vacaciones en un lugar sin Wifi de buena calidad y me he dado cuenta que de un día para otro han desaparecido todos los álbumes descargados, no pudiendo volver a descargarlos con dicha conexión.Por un lado querría expresar mi queja formal a ...

Casual Listener

Estoy de vacaciones en un lugar sin Wifi de buena calidad y me he dado cuenta que de un día para otro han desaparecido todos los álbumes descargados, no pudiendo volver a descargarlos con dicha conex...

329 Views

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Settings Menu in Android App

Hi,I've just upgraded to Premium Spotify and have downloaded some play lists however, I can't find the settings Menu anywhere to switch to listen offline or find the songs I've downloaded. Any help would be much appreciated! Thanks

Newbie

Hi, I've just upgraded to Premium Spotify and have downloaded some play lists however, I can't find the settings Menu anywhere to switch to listen offline or find the songs I've downloaded. Any help...

sgmills

Newbie

30821 Views

4 replies

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Hi

Casual Listener

davidbishop119

Casual Listener

235 Views

1 replies

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Superuser Contribution Unable to skip back tracks using the earphones controls on Samsung S7 Edge

I've moved from an iPhone to a Samsung S7 edge and when tracks are playing, I can't skip to the previous track by triple clicking on the earphones control button. At first I thought it was the new earphones that come with the phone but even with my i...

Casual Listener

I've moved from an iPhone to a Samsung S7 edge and when tracks are playing, I can't skip to the previous track by triple clicking on the earphones control button. At first I thought it was the new ea...

Ver

Spotify Legend

3661 Views

6 replies

2 likes

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Podcasts regularly erased?

Every now and then my downloaded podcasts get erased. They're still in the downloaded-section, though. However, I have to download them again. Quite annoying!Update didn't help.Does anybody know how to solve this?Thanks!

Newbie

Every now and then my downloaded podcasts get erased. They're still in the downloaded-section, though. However, I have to download them again. Quite annoying! Update didn't help. Does anybody know ...

323 Views

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Playlists

How do I delete all playlists?

Regular

How do I delete all playlists?

223 Views

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Downloaded songs

I had over 200 songs in the secction "songs" on Spotify, and i activated de "Download" button so i can hear the songs without Internet. Today i accidentaly hit that button, so the Download feature was off, then i hit that button again to turn It on a...

Casual Listener

I had over 200 songs in the secction "songs" on Spotify, and i activated de "Download" button so i can hear the songs without Internet. Today i accidentaly hit that button, so the Download feature wa...

Joe

Community Legend

361 Views

1 replies

0 likes

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Home page won't load

I'm not able to load the home page. I get an error that says "that didn't work give it another go" or words to that effect. Anyone know of a fix for this? I'm on a Galaxy 7. I reinstalled Spotify but didn't help.

Newbie

I'm not able to load the home page. I get an error that says "that didn't work give it another go" or words to that effect. Anyone know of a fix for this? I'm on a Galaxy 7. I reinstalled Spotify but...

osornios

Spotify Star

3929 Views

1 replies

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How to always stay logged in

I have Spotify Premium which I got for international travel so I can listen to music offline. This worked great on the plane, but then several hours later when I went to listen to music again (after having turned my phone off and on again), Spotify a...

Casual Listener

I have Spotify Premium which I got for international travel so I can listen to music offline. This worked great on the plane, but then several hours later when I went to listen to music again (after ...

ㅇㅅㅇ

Newbie

3691 Views

4 replies

2 likes

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Cannot get HOME SCREEN to come up

When I attempt to go to HOME SCREEN I get an error message saying SOMETHING WENT WRONG. PLEASE RETRY but that doesn't help. I have uninstalled and reinstalled. Still no luck. Help? Thanks!

Casual Listener

When I attempt to go to HOME SCREEN I get an error message saying SOMETHING WENT WRONG. PLEASE RETRY but that doesn't help. I have uninstalled and reinstalled. Still no luck. Help? Thanks!

osornios

Spotify Star

2765 Views

5 replies

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我已升級 premium

有收據,已試過客戶服務教的方法,但都唔可以用

Newbie

有收據,已試過客戶服務教的方法,但都唔可以用

242 Views

0 replies

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Slight pause when using aux cable and unlocking samsung galaxy j5

Hi within the last week my phone running android 5.1.1 has whilst being used with an aux cable in offline mode begun to have a slight pause of 1-2 seconds when unlocking the phone. I have cleared all cached data in all apps, reinstalled spotify and r...

Newbie

Hi within the last week my phone running android 5.1.1 has whilst being used with an aux cable in offline mode begun to have a slight pause of 1-2 seconds when unlocking the phone. I have cleared all...

333 Views

0 replies

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Solved!! Taiwan - Spotify free on mobile question

I'm a user from Taiwan.I had downloaded the app in my smartphone,but I couldn’t play music on it.Is free version of phones still not open in Taiwan?Thanks!

Newbie

I'm a user from Taiwan.I had downloaded the app in my smartphone,but I couldn’t play music on it.Is free version of phones still not open in Taiwan?Thanks!

Simonftw

Music Fan

1303 Views

2 replies

0 likes

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How can I rid of my spotify account that is linked to my Facebook??

How can I get it so that my email that I want to use for my spotify account will work even though I'm currently logged in with my Facebook account which is the same email that I want to use???

Casual Listener

How can I get it so that my email that I want to use for my spotify account will work even though I'm currently logged in with my Facebook account which is the same email that I want to use???

Joe

Community Legend

579 Views

1 replies

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Stuck on log in screen

Both my phone and tablet suddenly stopped working. They both logged out, when I click log in via Facebook it says loading, a message pops up saying enjoy 14 days free, but sticks on the login screen. I've cleared the cache, reinstalled both Facebook ...

Newbie

Both my phone and tablet suddenly stopped working. They both logged out, when I click log in via Facebook it says loading, a message pops up saying enjoy 14 days free, but sticks on the login screen....

340 Views

0 replies

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