Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6871 Views

0 replies

7 likes

  • 6871 Views
  • 0 replies
  • 7 likes

Superuser Contribution Track not available and paused tracks

I have Spotify Premium on my Android. Lately it will come up, "Track not available" for songs randomly. I can then close the app, and go back in and it will allow me to play the song. It also will pause randomly in the middle of songs, and then work ...

Newbie

I have Spotify Premium on my Android. Lately it will come up, "Track not available" for songs randomly. I can then close the app, and go back in and it will allow me to play the song. It also will pa...

Alejandar

Spotify

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Wont let me play songs and tells me i need premium when i already have it.

Every time I try to play a song,even downloaded ones, it says "Get premium now to play ad-free music anywhere". I already have premium and the account works fine on my Ipad. It just doesn't on my phone.

Newbie

Every time I try to play a song,even downloaded ones, it says "Get premium now to play ad-free music anywhere". I already have premium and the account works fine on my Ipad. It just doesn't on my pho...

osornios

Spotify Star

802 Views

1 replies

0 likes

  • 802 Views
  • 1 replies
  • 0 likes

No premium?

Even though i have got premium before all my downloaded songs are now not downloaded and now all of a sudded have ads. I try to get premium again but the only offer it gives me is premium for family which i do not want. Heeelllppp

Newbie

Even though i have got premium before all my downloaded songs are now not downloaded and now all of a sudded have ads. I try to get premium again but the only offer it gives me is premium for family ...

Joe

Community Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Log-in Error; "You do not have a spotify account connected to your facebook account"

Hello, I recently purchased a new phone and after downloading the spotify app from the Google play store I am having issues signing in. I do not have my spotify account connected to ym Facebook account nor do I want to. However, when I try to sign in...

Newbie

Hello,    I recently purchased a new phone and after downloading the spotify app from the Google play store I am having issues signing in. I do not have my spotify account connected to ym...

Joe

Community Legend

27428 Views

8 replies

1 likes

  • 27428 Views
  • 8 replies
  • 1 likes

Android battery drain, phone heats up, when offline/airplane mode

Samsung S7.When I don't have service and put phone to airplane mode. Then go to my offline play lists for music. My phone gets super hot and drains battery life. Are there any known solved fixes?

Newbie

Samsung S7. When I don't have service and put phone to airplane mode. Then go to my offline play lists for music. My phone gets super hot and drains battery life. Are there any known solved fixes?

navaira

Roadie

2089 Views

7 replies

1 likes

  • 2089 Views
  • 7 replies
  • 1 likes

Solved!! Playlist playing only 5 songs out of 800

Greetings everybody, I'm facing an annoying problem here. I have a playlist that currently hold 850 songs. I usually put the playing on repeat/random. And for a few days now, it's playing only five songs, and worse of it all, the same 5 songs all the...

Casual Listener

Greetings everybody,  I'm facing an annoying problem here. I have a playlist that currently hold 850 songs. I usually put the playing on repeat/random. And for a few days now, it's playing on...

Lucian127

Casual Listener

699 Views

2 replies

0 likes

  • 699 Views
  • 2 replies
  • 0 likes

Browse Tab Not Working

Hi..I'm a Spotify Premium subscriber and I'm currently utilizing an LG android smartphone/device..the problem Im experiencing is that when I click on the "Browse" tab..I get a message on the screen saying "something went wrong..please try again" each...

Roadie

Hi..I'm a Spotify Premium subscriber and I'm currently utilizing an LG android smartphone/device..the problem Im experiencing is that when I click on the "Browse" tab..I get a message on the screen s...

osornios

Spotify Star

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleting Cache and Data files

I tried to delete the data files but it keeps returning. Just so we're clear, I initially attempt to uninstall the app. I can't even format my sd card heck, can't even use it, it turns my sd card to write-protect. Thank you. Really.

Casual Listener

I tried to delete the data files but it keeps returning. Just so we're clear, I initially attempt to uninstall the app. I can't even format my sd card heck, can't even use it, it turns my sd card to ...

Alejandar

Spotify

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forced premium try

Hi,I use spotify occasionally. Today I started listening to songs and suddenly it said that I had to download premium 7 day try out. I didn't want it, but what ever I did it popped back up and finally I had to press it.I think this is veeery bad. Why...

Newbie

Hi, I use spotify occasionally. Today I started listening to songs and suddenly it said that I had to download premium 7 day try out. I didn't want it, but what ever I did it popped back up and fina...

Alejandar

Spotify

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Playing all songs from and artist on shuffle

Not sure if this was a recent change, but suddenly I am unable to go to the artist page and click the Shuffle Play above the popular artists and have it shuffle into the rest of the artists songs. Know others this is still working for. Currently inst...

Newbie

Not sure if this was a recent change, but suddenly I am unable to go to the artist page and click the Shuffle Play above the popular artists and have it shuffle into the rest of the artists songs. Kn...

578 Views

0 replies

0 likes

all songs
artist
shuffle
  • 578 Views
  • 0 replies
  • 0 likes

Superuser Contribution Wanna break from the ads? Haha! You actually thought you'd get one!

The ad that promises "a 30 minute break from the ads" after watching a short video, doesn't actually give you 30 minutes. I had ads after 15 minutes, even though I watched the video AND listened to the ad that followed immediately after the video. Ir...

Casual Listener

The ad that promises "a 30 minute break from the ads" after watching a short video, doesn't actually give you 30 minutes. I had ads after 15 minutes, even though I watched the video AND listened to t...

Lskard

Casual Listener

2709 Views

2 replies

0 likes

  • 2709 Views
  • 2 replies
  • 0 likes

Missing Follower

Hey there, My friend and I have added eachother on spotify but she is missing from my list of followers. We cannot share music or anything like that and she does not recieve any of my messages sent by sharing a song. I'm am following her and I show u...

Newbie

Hey there,   My friend and I have added eachother on spotify but she is missing from my list of followers. We cannot share music or anything like that and she does not recieve any of my messag...

462 Views

0 replies

0 likes

follower
Friends
  • 462 Views
  • 0 replies
  • 0 likes

I think I'm going to delete my account....

If the community can't solve your prolem is there anywhere else for support Otherwise, I'm going to delete Spotify rather than paying for something that doesn't work. I have had these issues for about a month. I think the problem may be with my accou...

Visitor

If the community can't solve your prolem is there anywhere else for support Otherwise, I'm going to delete Spotify rather than paying for something that doesn't work.     I have had thes...

jimardee

Music Fan

590 Views

4 replies

0 likes

  • 590 Views
  • 4 replies
  • 0 likes

Superuser Contribution Older devices that will stream spotify

I am looking into going mobile with Spotify. I work out on the production floor, so needless to say, streaming to my computer isn't going to work anymore. Now, I could rush out and buy the latest and greatest iPod/iPad/thingermajigger, but I'm old an...

Newbie

I am looking into going mobile with Spotify.  I work out on the production floor, so needless to say, streaming to my computer isn't going to work anymore.  Now, I could rush out and buy th...

Alejandar

Spotify

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Since premium account, spotify is always offline

I bought a premium account yesterday and then I cannot use Spotify anymore.I'm logged in but I cannot search any music or sync offline music.LTE and Wi-Fi don t change anything.I have Uninstalled and reinstalled the app, same result.Thanks in advance...

Casual Listener

I bought a premium account yesterday and then I cannot use Spotify anymore. I'm logged in but I cannot search any music or sync offline music. LTE and Wi-Fi don t change anything. I have Uninstall...

Charlylt

Casual Listener

565 Views

4 replies

0 likes

  • 565 Views
  • 4 replies
  • 0 likes

Show all offline songs/albums

It would be cool if there where a filter in the library to show offline content only.

Regular

It would be cool if there where a filter in the library to show offline content only.

hotify

Regular

555 Views

2 replies

0 likes

  • 555 Views
  • 2 replies
  • 0 likes

Superuser Contribution Auto offline in mobile network

All the time I leave the wifi connection and enter the mobile network (which my phone does automatically when no wifi is available) I have to manually activate the Offline mode in Spotify in order to save my mobile quota for other apps. Why can't the...

Regular

All the time I leave the wifi connection and enter the mobile network (which my phone does automatically when no wifi is available) I have to manually activate the Offline mode in Spotify in order to...

Susan_GP

Moderator

947 Views

3 replies

1 likes

  • 947 Views
  • 3 replies
  • 1 likes

Superuser Contribution Tarda mucho en cargar la aplicación en mi android

Se traba regularmente y tengo que esperar de 10 a 20 minutos para que la aplicación cargue. No responde correctamente

Newbie

Se traba regularmente y tengo que esperar de 10 a 20 minutos para que la aplicación cargue. No responde correctamente

Romulito

Newbie

6637 Views

3 replies

3 likes

  • 6637 Views
  • 3 replies
  • 3 likes

Superuser Contribution Add pause button to starus bar on top of phone

How can I add now playing, stop, pause, and skip buttons to the top of my Android's status bar?

Casual Listener

How can I add now playing, stop, pause, and skip buttons to the top of my Android's status bar?

nilelivingston

Casual Listener

340 Views

2 replies

0 likes

  • 340 Views
  • 2 replies
  • 0 likes

Problem in galaxy s7 app

I have a problem in my spotify app.When I am opening the app in my s7 evry thing seems to be good.BUT!!! when I am touching the screen, to choose any kind of music/artist/ playlist the app is automaticlly closes.What can I do to solve this problem? T...

Newbie

I have a problem in my spotify app. When I am opening the app in my s7 evry thing seems to be good. BUT!!! when I am touching the screen, to choose any kind of music/artist/ playlist the app is a...

Joe

Community Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes