Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
396901 Views
547 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Spotify will randomly restart my Samsung Galaxy Note 2 during bluetooth playback. It normally will restart sometime during the second song, though I've had it take 4-5 before it restarts. Once it restarts I can't finish a song before it restarts agai...
Spotify will randomly restart my Samsung Galaxy Note 2 during bluetooth playback. It normally will restart sometime during the second song, though I've had it take 4-5 before it restarts. On...
Casual Listener
659 Views
2 replies
0 likes
Five months ago, Vodafone gave me an year of spotify premium. But since last July it stoped working and now when I try to open Spotify, the device tells me the premium version is not available.So, I had sent an email to Spotify, where I explained wha...
Five months ago, Vodafone gave me an year of spotify premium. But since last July it stoped working and now when I try to open Spotify, the device tells me the premium version is not avai...
Community Legend
575 Views
1 replies
0 likes
The music pauses sporadically on my Android phone - it seems it happens when the screen is off. One of my family members is also having the same problem on their Samsung S7. I have a WileyFox Swift. Any ideas why?
The music pauses sporadically on my Android phone - it seems it happens when the screen is off. One of my family members is also having the same problem on their Samsung S7. I have a Wile...
Community Legend
368 Views
1 replies
0 likes
Mobile phone: Samsung Galaxy A3 (2016)Android: 6.0.1Spotify: 6.3.0.882 1. Play something through Spotify connect to some speaker which support Spotify connect2. Use volume buttons on mobile phone for volume control: it's possible to increase and decr...
Mobile phone: Samsung Galaxy A3 (2016) Android: 6.0.1 Spotify: 6.3.0.882 1. Play something through Spotify connect to some speaker which support Spotify connect 2. Use volume buttons on m...
Community Legend
1835 Views
3 replies
0 likes
How come when ever i close all active applications, spotify music stops also?Is there a way to have my song continue playing even after i close all active application?
How come when ever i close all active applications, spotify music stops also? Is there a way to have my song continue playing even after i close all active application?
Community Legend
545 Views
1 replies
0 likes
I'm getting an issue on radio on my google nexus. I You can see on the radio playlist the next 15 or so songs that will be played. At the bottom it says "more songs will be added as you listen".... but songs aren't beeing added, so when I get to the ...
I'm getting an issue on radio on my google nexus. I You can see on the radio playlist the next 15 or so songs that will be played. At the bottom it says "more songs will be adde...
Casual Listener
531 Views
1 replies
0 likes
Spotify Star
448 Views
3 replies
0 likes
This is an interesting problem that's just started occuring today.Every time I open the app on the phone, or simply swipe to unlock while it's in the foreground, Spotify connect drops from my receiver, and goes back to "devices available" with the so...
This is an interesting problem that's just started occuring today. Every time I open the app on the phone, or simply swipe to unlock while it's in the foreground, Spotify connect drops from my rec...
Music Fan
681 Views
4 replies
0 likes
Last few weeks I'm facing a new problem on my Nexus 5x. After unplugging headfones the music continues to Play over laudspeaker instead of resume. Bitte not always.
Last few weeks I'm facing a new problem on my Nexus 5x. After unplugging headfones the music continues to Play over laudspeaker instead of resume. Bitte not always.
Community Legend
499 Views
3 replies
0 likes
From one day to another the app won't cast to my chrome cast anymore. When I cast from the general cast app, it works. But when I go to Spotify > Devices Available > Chromecast name, it goes to "Connecting.." and then just returns.
From one day to another the app won't cast to my chrome cast anymore. When I cast from the general cast app, it works. But when I go to Spotify > Devices Available > Chromecast name, i...
Music Fan
732 Views
3 replies
1 likes
I've got the latest version of Spotify (to be exact 6.3.0.882) on my phone (Xiaomi Note 3 Pro running Android 5.1).If tap on the bar on the bottom of the app, the one that show what is currently playing Spotify crashes immiediately and exists. From t...
I've got the latest version of Spotify (to be exact 6.3.0.882) on my phone (Xiaomi Note 3 Pro running Android 5.1). If tap on the bar on the bottom of the app, the one that show what is currently pl...
746 Views
0 replies
0 likes
Hey. In the lock screen mode back and forward buttons doesn't do anything. Pause functions as usual. To move between the tracks, have to go to app and push buttons there. Started after the last update for me. Also the exit button in the lock screen m...
Hey. In the lock screen mode back and forward buttons doesn't do anything. Pause functions as usual. To move between the tracks, have to go to app and push buttons there. Started after the last updat...
Casual Listener
1299 Views
5 replies
1 likes
Hey,recently I downloaded a few playlists to my android phone, got offline to listen to them but some songs won't play or stop playing at a particular point no matter how often I restart them. I even tried do delete other playlists because I thought ...
Hey, recently I downloaded a few playlists to my android phone, got offline to listen to them but some songs won't play or stop playing at a particular point no matter how often I restart them. I ev...
Casual Listener
903 Views
3 replies
0 likes
I was wondering why exclusive the forever edition by Chris brown is not on spotify. is it because of a certain license transfer?
I was wondering why exclusive the forever edition by Chris brown is not on spotify. is it because of a certain license transfer?
Community Legend
6463 Views
3 replies
1 likes
I recently upgraded to a Samsung Galaxy S7 and for a while was using Spotify Premium without any troubles. However of late a few annoying troubles have started.- the Home screen widget does not work anymore.- the Lock screen widget no longer appears ...
I recently upgraded to a Samsung Galaxy S7 and for a while was using Spotify Premium without any troubles. However of late a few annoying troubles have started. - the Home screen widget does not w...
Casual Listener
1327 Views
2 replies
0 likes
Everything is gone! All my music and playlists have disappeared after the app uninstalled itself, then after reinstalling, closed itself out and said I had no more storage, which is a lie.
Everything is gone! All my music and playlists have disappeared after the app uninstalled itself, then after reinstalling, closed itself out and said I had no more storage, which is a lie.
Community Legend
498 Views
1 replies
0 likes
I just can't donwload Local Files on my cellphone. I get stuck on this message "Waiting to download" but the music never gets downloaded and I dont know why. Can anyone help me please?Obs: There's an image as attachment.
I just can't donwload Local Files on my cellphone. I get stuck on this message "Waiting to download" but the music never gets downloaded and I dont know why. Can anyone help me please? Obs: Th...
Community Legend
17486 Views
4 replies
0 likes
Im premium since several months ago.With the new upload in my phone (samsung s4) i cant see the spotify controls in notification bar and block screen.Now im thinking leave Spotify cause of this mistake.¿Can i get any help about how to get those contr...
Im premium since several months ago. With the new upload in my phone (samsung s4) i cant see the spotify controls in notification bar and block screen. Now im thinking leave Spotify cause of this m...
Community Legend
405 Views
1 replies
0 likes
Hey there, so I installed spotify on my android 7 phone (stock) and I have no possibility to control (play/pause, next etc.) in my lockscreen. Even in the drop down menu is no spotify interface. So I have to unlock my phone and open the app to pause/...
Hey there, so I installed spotify on my android 7 phone (stock) and I have no possibility to control (play/pause, next etc.) in my lockscreen. Even in the drop down menu is no sp...
Community Legend
1008 Views
1 replies
0 likes
How do I do this?
How do I do this?
Casual Listener
97394 Views
17 replies
0 likes
