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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850316 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850316 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16795 Views
  • 3 replies
  • 0 likes
  • 16795 Views
  • 3 replies
  • 0 likes

Solved!! New album won't play

Teens of denial by car seat headrest just came out but when I click on any song in the album, it appears on the bottom of the screen then promptly disappears. It may have been uploaded incorrectly. Not sure but I really want to hear it

  • Casual Listener
  • Teens of denial by car seat headrest just came out but when I click on any song in the album, it appears on the bottom of the screen then promptly disappears. It may have been uploaded incorrectly. N...
  • rionmora
  • Casual Listener
  • 491 Views
  • 2 replies
  • 0 likes
  • Album Unavailable
  • 491 Views
  • 2 replies
  • 0 likes

Shared playlist, notifications

I have active notifications (shared playlists), but they will not load on my android. I have the green dot saying that they are there but they never appear. I have tried logging out, logging out and reinstalling, but they never appear. My other frien...

  • Newbie
  • I have active notifications (shared playlists), but they will not load on my android. I have the green dot saying that they are there but they never appear. I have tried logging out, logging out and ...
  • 283 Views
  • 0 replies
  • 0 likes
  • Notifications
    shared playlists
  • 283 Views
  • 0 replies
  • 0 likes

Sd card-too much memory

I have spotify on android 4.1.2,and sd card 8 GB kingston,class 10.When i go to android>data>com.spotify>files>spotify cashe>storageStorage folder now have a 300 mb and every time i listen some time it fills up.I think it will go to 7 GB. After some ...

  • Casual Listener
  • I have spotify on android 4.1.2,and sd card 8 GB kingston,class 10. When i go to android>data>com.spotify>files>spotify cashe>storage Storage folder now have a 300 mb and every time ...
  • igor_lavic
  • Casual Listener
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Playlist followers?

Where can i see in the app how many followers my playlist has?

  • Music Fan
  • Where can i see in the app how many followers my playlist has?
  • Jennie1
  • Music Fan
  • 658 Views
  • 6 replies
  • 0 likes
  • 658 Views
  • 6 replies
  • 0 likes

Spotify CLOSES randomly when using other Apps

I have an account in Spotify Premium and recently it started to CLOSE the app when I open some other app like Facebook or Chrome. Not only stops playing but CLOSES the app Spotify, so I have to open it again and look for the song I was listening to. ...

  • Casual Listener
  • I have an account in Spotify Premium and recently it started to CLOSE the app when I open some other app like Facebook or Chrome. Not only stops playing but CLOSES the app Spotify, so I have to open ...
  • Mariliasc
  • Casual Listener
  • 1232 Views
  • 4 replies
  • 0 likes
  • 1232 Views
  • 4 replies
  • 0 likes

Can not play music

  • Newbie
  • Daniel
  • Community Legend
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes

different libraries

It seems I got a really rare problem, I haven't found anything about it yet. Although it may seem impossible, but I have some tracks on my smartphone that aren't on spotify. Is it possible to still get them in my offline spotify playlists?or the play...

  • Newbie
  • It seems I got a really rare problem, I haven't found anything about it yet.   Although it may seem impossible, but I have some tracks on my smartphone that aren't on spotify. 🙂 Is it poss...
  • Daniel
  • Community Legend
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Music wont play offline or automaticly continue

My premuim account will show that i can play the songs offline but when i dont have connection they wont play. Also, and just as irritating, the songs wont automaticly keep playing. I have to hit next song every time i want to listen to the next song...

  • Newbie
  • My premuim account will show that i can play the songs offline but when i dont have connection they wont play. Also, and just as irritating, the songs wont automaticly keep playing. I have to hit nex...
  • osornios
  • Spotify Star
  • 174 Views
  • 2 replies
  • 0 likes
  • 174 Views
  • 2 replies
  • 0 likes

error en subcripcion

ayuda quiero pagar y me marca el siguiente errorayuda me marca error

Screenshot_2016-05-24-12-14-13[1].jpeg Screenshot_2016-05-24-12-14-30[1].jpeg
  • Newbie
  • ayuda quiero pagar y me marca el siguiente error ayuda me marca error
  • osornios
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Family Plan

My husband and I are having issues with our family plan. He cannot and I cannot play music at the sametime on different devices. Plz help!

  • Newbie
  • My husband and I are having issues with our family plan. He cannot and I cannot play music at the sametime on different devices. Plz help!
  • osornios
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Buttons

As i try to use the add to up next option while listening to my music my finger hits the actual song and changes my music. Is there a way to change the button size or can it be changed for everyones benefit?

  • Newbie
  • As i try to use the add to up next option while listening to my music my finger hits the actual song and changes my music. Is there a way to change the button size or can it be changed for everyones ...
  • osornios
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Premium

I took a 7 days trial on my android smartphone. After that I also took an upgrade to Spotify Premium on my Mac.Will the seven day trial stop automaticaly or do I have to pay for both devices ?Thanks for your early reply Best regards, F.J. MankorAmste...

  • Newbie
  • I took a 7 days trial on my android smartphone. After that I also took an upgrade to Spotify Premium on my Mac. Will the seven day trial stop automaticaly or do I have to pay for both devices ? Tha...
  • lukebotham1
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! does Spotify use data

I am new to Speotify. When not streaming, are songs downloaded to the mobile device? If so, when listening, is there data usage?

  • Visitor
  • I am new to Speotify.   When not streaming, are songs downloaded to the mobile device?   If so, when listening, is there data usage?
  • Nico
  • Community Legend
  • 979 Views
  • 5 replies
  • 0 likes
  • 979 Views
  • 5 replies
  • 0 likes

Device Broadcasting

Is there any way to disable device broadcasting?

  • Newbie
  • Is there any way to disable device broadcasting?
  • Joe
  • Community Legend
  • 951 Views
  • 1 replies
  • 0 likes
  • 951 Views
  • 1 replies
  • 0 likes

Notification Panel Controls Not Working With Chromecast Audio

I recently purchased two Chromecast Audios because I wanted to stream Spotify over WiFi instead of Blutooth. However, when playing through the Chromecast Audio(s) through my phone, pressing the "Next" button on either the lock screen widget or the No...

  • Casual Listener
  • I recently purchased  two Chromecast Audios because I wanted to stream Spotify over WiFi instead of Blutooth. However, when playing through the Chromecast Audio(s) through my phone, pressing the...
  • Daniel
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Download songs to PC ?

I just signed up to Spotify. It says I can download songs, but are they only stored in my Spotify account or can I save these downloaded songs to my music folder on my PC ?Thnx

  • Newbie
  • I just signed up to Spotify. It says I can download songs, but are they only stored in my Spotify account or can I save these downloaded songs to my music folder on my PC ? Thnx
  • Daniel
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Offline Playlists Keep Getting Removed

Hi all, I've been using Spotify Premium for a couple of years now. Lately it seems like my offline playlists keep getting removed. This seems to have no rhyme or reason. I have to redownload them at random times. Not all of them are gone, either. I u...

  • Newbie
  • Hi all, I've been using Spotify Premium for a couple of years now.  Lately it seems like my offline playlists keep getting removed. This seems to have no rhyme or reason. I have to redownload th...
  • Daniel
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Can't see Yamaha Audio in Devices Available

I have Spotify on my Samsung S6, and my laptop. Both devices can be seen in the Devices Available when playing music. However my Yamaha RX-A3040 is not visible on either my laptop or my phone. We also have an S5 and and S4 in the house, and neither o...

  • Visitor
  • I have Spotify on my Samsung S6, and my laptop.  Both devices can be seen in the Devices Available when playing music.  However my Yamaha RX-A3040 is not visible on either my laptop or my p...
  • user-removed
  • Not applicable
  • 317 Views
  • 4 replies
  • 0 likes
  • 317 Views
  • 4 replies
  • 0 likes

Can download songs to storage device but not SD card

HI All, I cannot download songs to SD card even if the download finished icon shows up under all songs. I suspect it has something to do with the folder in my SD card. But when I remove downloads and change storage location to device storage it seems...

  • Regular
  • HI All,   I cannot download songs to SD card even if the download finished icon shows up under all songs. I suspect it has something to do with the folder in my SD card. But when I remove down...
  • Daniel
  • Community Legend
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Storage almost full message cicled

Hello, so, this started like two or tree updates ago, the issue is that when the device storage its full, the pop up gets cicled when the app tries to download the next song, making the offline mode unusable, thanks for the time and greetingsPs.if it...

  • Casual Listener
  • Hello, so, this started like two or tree updates ago, the issue is that when the device storage its full, the pop up gets cicled when the app tries to download the next song, making the offline mode ...
  • Daniel
  • Community Legend
  • 588 Views
  • 3 replies
  • 0 likes
  • bug
    Error
  • 588 Views
  • 3 replies
  • 0 likes