Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35336 Views
  • 64 replies
  • 25 likes
  • 35336 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873791 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873791 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25506 Views
  • 3 replies
  • 0 likes
  • 25506 Views
  • 3 replies
  • 0 likes

Spotify keeps deleting all my downloaded songs

Hi, this is the 3rd time this has happened. The songs are removed from my phone, I don't think they are desynced since my SD card storage is cleared up of all the songs (about 5GB worth).Any way to prevent this from happening again?Thank you

  • Casual Listener
  • Hi, this is the 3rd time this has happened. The songs are removed from my phone, I don't think they are desynced since my SD card storage is cleared up of all the songs (about 5GB worth). Any way ...
  • Algee
  • Roadie
  • 830 Views
  • 3 replies
  • 0 likes
  • 830 Views
  • 3 replies
  • 0 likes

Unable to share music.

Every time I try to share a song, using spotify, on my s7, I keep getting the same pop up that asks how I would like to share the song. It has many options accept for Spotify itself. See the attached screen shot.Can anyone help me figure this out?

  • Casual Listener
  • Every time I try to share a song, using spotify, on my s7, I keep getting the same pop up that asks how I would like to share the song. It has many options accept for Spotify itself. See the attached...
  • Daniel
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution AYUDAAA

CAMBIÉ DE EQUIPO, Y AL MOMENTO DE INICIAR SESIÓN EN EL NUEVO EQUIPO, NO ME APARECE NINGUNA CANCIÓN NI PLAYLIST NI NADA!!!! ESTOY EN PLAN FAMILIAR, Y ME REGISTRA LA CUENTA COMO SI NO ESTUVIERA EN ESE PLAN!! CÓMO PUEDO HACER PARA RECUPERAR MI MÚSICA???

  • Newbie
  • CAMBIÉ DE EQUIPO, Y AL MOMENTO DE INICIAR SESIÓN EN EL NUEVO EQUIPO, NO ME APARECE NINGUNA CANCIÓN NI PLAYLIST  NI NADA!!!! ESTOY EN PLAN FAMILIAR, Y ME REGISTRA LA CUENTA COMO SI NO ESTUVIERA E...
  • Anyk17
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution All playlist needs re downloaded when phone restarts

Everytime my phone restarts all my playlist music has to re downloaded and i keep all of my music on my sd card which i have plenty of room on the sd card. I have turn all the power saving options off with Spotify and everything else on my device. I ...

  • Newbie
  • Everytime my phone restarts all my playlist music has to re downloaded and i keep all of my music on my sd card which i have plenty of room on the sd card. I have turn all the power saving options of...
  • Anyk17
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musics stop playing for no reason

I don't know if anybody else has this problem but whenever I use my phone when Spotify is open in the background,music stops playing. It happens in my hand. When it is in my pocket, no problem occurs. I am a premium user and listening a list that is ...

  • Newbie
  • I don't know if anybody else has this problem but whenever I use my phone when Spotify is open in the background,music stops playing. It happens in my hand. When it is in my pocket, no problem occurs...
  • Anyk17
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! Downloading without saving to library?

It seems whenever I "download" an album for offline play, it automatically adds all the songs in that album to My Library. When I reverse the download, the songs are removed from my offline library, but all the songs remain in My Library. Anyway to d...

  • Newbie
  • It seems whenever I "download" an album for offline play, it automatically adds all the songs in that album to My Library. When I reverse the download, the songs are removed from my offline library, ...
  • mikoskamuka
  • Music Fan
  • 8973 Views
  • 1 replies
  • 1 likes
  • 8973 Views
  • 1 replies
  • 1 likes

Solved!! Error en Last Fm

Hola ! Hace días que quiero vincular mi app de Spotif en Android con mi cuenta de Last Fm, pero me da error de contraseña.Ya vincule la app de mi pc sin problemas. Esta de mas decir que ya probé las mil maneras, chekee que no haya errores de espacios...

  • Newbie
  • Hola ! Hace días que quiero vincular mi app de Spotif en Android con mi cuenta de Last Fm, pero me da error de contraseña. Ya vincule la app de mi pc sin problemas. Esta de mas decir que ya probé la...
  • adailtonsilveir
  • Newbie
  • 941 Views
  • 1 replies
  • 0 likes
  • 941 Views
  • 1 replies
  • 0 likes

Solved!! Músicas travam durante reprodução e aplicativo fecha sozinho

Possuo a versão premiun do aplicativo e de uns tempos pra cá as músicas começaram a engasgar durante a reprodução e o aplicativo fecha repentinamente em seguinda. Alguém pode me ajudar a respeito? O aplicativo está atualizado. Grata desde já!

  • Newbie
  • Possuo a versão premiun do aplicativo e de uns tempos pra cá as músicas começaram a engasgar durante a reprodução e o aplicativo fecha repentinamente em seguinda. Alguém pode me ajudar a respeito? O ...
  • testngalog3
  • Casual Listener
  • 4012 Views
  • 2 replies
  • 0 likes
  • 4012 Views
  • 2 replies
  • 0 likes

Solved!! [Mobile] Songs say its playing when its not

I downloaded an album and it has some explicit content. My question is that it won't play like 4 songs out of the 10 songs however my bf downloaded the same album and all the songs play on his phone so why can't I play all the songs?

  • Casual Listener
  • I downloaded an album and it has some explicit content. My question is that it won't play like 4 songs out of the 10 songs however my bf downloaded the same album and all the songs play on his phone ...
  • Daniel
  • Community Legend
  • 426 Views
  • 3 replies
  • 0 likes
  • 426 Views
  • 3 replies
  • 0 likes

Solved!! player icons without tooltips

What are these icons on the left and right of the player menu for? Shuffle? Repeat?There should be tooltips for an explanation...

  • Casual Listener
  • What are these icons on the left and right of the player menu for? Shuffle? Repeat?There should be tooltips for an explanation...
  • Daniel
  • Community Legend
  • 1533 Views
  • 3 replies
  • 0 likes
  • 1533 Views
  • 3 replies
  • 0 likes

Playlists suddenly not downloaded

Hi,The following happened: I am currently using Spotify on my Nexus 6P. A few days ago, I was accessing Spotify and found that all of the playlists that I had downloaded are suddenly not available offline anymore. I have to re-download them. This is ...

  • Casual Listener
  • Hi, The following happened: I am currently using Spotify on my Nexus 6P. A few days ago, I was accessing Spotify and found that all of the playlists that I had downloaded are suddenly not availabl...
  • garahandhito
  • Newbie
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Hi, in a guy from germany. The german website is not accessible, so i decided to ask here:

I'm using the Huawei p9 lite. And (it seems like) since the last update (where the animation for the options were added) I can't use any of them. That sucks because I can't share or add songs to playlists and so on and so on. I already restarted my p...

  • Newbie
  • I'm using the Huawei p9 lite. And (it seems like) since the last update (where the animation for the options were added) I can't use any of them. That sucks because I can't share or add songs to play...
  • Daniel
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Spotify automaticly stops

Hi help me please, I asked if more people have this trouble and they have it but we can't find a solution.When I close spotify or I lock my phone while the music is on it stops, sometimes after one song or two and sometimes directly. How can I fix th...

  • Newbie
  • Hi help me please, I asked if more people have this trouble and they have it but we can't find a solution. When I close spotify or I lock my phone while the music is on it stops, sometimes after one...
  • Daniel
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Storage option no longer available

I have recently uninstalled spotify and reinstalled it to sort some issues with the app.Now that I have reinstalled it, the option to select where downloaded music is stored no longer exists in the settings menu. In fact, there is no storage section ...

  • Newbie
  • I have recently uninstalled spotify and reinstalled it to sort some issues with the app. Now that I have reinstalled it, the option to select where downloaded music is stored no longer exists in t...
  • Daniel
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! App won't connect to internet and half works

My Android Spotify App keeps insisting there is no internet connection, but yet allows me to play some music. When this problem began I could not use the app at all, all that came up was an "Ooops, something went wrong. Try again" message or "You are...

  • Casual Listener
  • My Android Spotify App keeps insisting there is no internet connection, but yet allows me to play some music. When this problem began I could not use the app at all, all that came up was an "Ooops, s...
  • spotcomm99
  • Casual Listener
  • 2827 Views
  • 2 replies
  • 0 likes
  • 2827 Views
  • 2 replies
  • 0 likes

Solved!! MIUI 8 - Statusbar

Hello. Fix black fonts for MIUI 8

  • Regular
  • Hello. Fix black fonts for MIUI 8
  • Daniel
  • Community Legend
  • 19315 Views
  • 18 replies
  • 7 likes
  • 19315 Views
  • 18 replies
  • 7 likes

Playlist on USB

Hello and sorry about my bad english. I have some question: I have an Spotify Premium Account on my Sony Z3+ with an 128 GB SD Card. Im using it to stream the musik via bluetooth in a bluetooth dongle. Now i want to install a Nexus 7 in my car. The d...

  • Visitor
  • Hello and sorry about my bad english.    I have some question:  I have an Spotify Premium Account on my Sony Z3+ with an 128 GB SD Card. Im using it to stream the musik via bluetoot...
  • Daniel
  • Community Legend
  • 509 Views
  • 2 replies
  • 0 likes
  • 509 Views
  • 2 replies
  • 0 likes

Local music and wifi

hello my local files don't play through my phone but they play through my computer and you say use the same wifi but I don't use wifi for my computer i use Ethernet cable and how does it work if i have one of those?

  • Casual Listener
  • hello my local files don't play through my phone but they play through my computer and you say use the same wifi but I don't use wifi for my computer i use Ethernet cable and how does it work if i ha...
  • Joe
  • Community Legend
  • 356 Views
  • 4 replies
  • 0 likes
  • 356 Views
  • 4 replies
  • 0 likes

Missing Library - New App Download

Hello - My husband downloaded the Spotify app this morning to his Motorola Droid Turbo 2 and created a new account. He cannot "Add to Library" or even view his library from the menu dropdown. We used the desktop version to create a playlist hoping it...

  • Newbie
  • Hello - My husband downloaded the Spotify app this morning to his Motorola Droid Turbo 2 and created a new account. He cannot "Add to Library" or even view his library from the menu dropdow...
  • Daniel
  • Community Legend
  • 495 Views
  • 2 replies
  • 0 likes
  • 495 Views
  • 2 replies
  • 0 likes

Spotify isn't downloading ANY songs since I've upgraded my account to "family account"?

Well, the title said it all. But I've just upgraded my account and all my musics weren't saved anymore. And since then I'm trying to downloadin them. 24 hours already passed and the download still on 0%. I've already tried reinstall the app, restart ...

  • Newbie
  • Well, the title said it all. But I've just upgraded my account and all my musics weren't saved anymore. And since then I'm trying to downloadin them. 24 hours already passed and the download still on...
  • Skystarlit
  • Casual Listener
  • 660 Views
  • 2 replies
  • 1 likes
  • 660 Views
  • 2 replies
  • 1 likes