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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6075 Views

0 replies

7 likes

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Superuser Contribution Radio startet automatisch

Hey,Ich höre sehr viele Hörspiele über Spotify - auch zum Einschlafen.Seit einiger Zeit startet nun, wenn ein Hörspiel eigtl beendet ist, das "Album-Radio" - das will ich aber nicht. Hat jemand einen Tipp, wie man das ausstellen kann?Denn sonst läuft...

Casual Listener

Hey, Ich höre sehr viele Hörspiele über Spotify - auch zum Einschlafen. Seit einiger Zeit startet nun, wenn ein Hörspiel eigtl beendet ist, das "Album-Radio" - das will ich aber nicht. Hat jemand e...

oivlis111

Newbie

12238 Views

12 replies

1 likes

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  • 12 replies
  • 1 likes

Spotfy does NOT work using WIFI

Brief description of the issue:I'm using spotify app (version: 5.9.0.774) on a Samsung Galaxy J5 with Android version 6.0.1 but it only works with the 3G/4G band connection. If I turn wifi ON, app does not receive data and does not work. Steps to rep...

Casual Listener

Brief description of the issue: I'm using spotify app (version: 5.9.0.774) on a Samsung Galaxy J5 with Android version 6.0.1 but it only works with the 3G/4G band connection. If I turn wifi ON, app ...

user-removed

Not applicable

675 Views

2 replies

0 likes

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Unable to find a friend to share music with on Android

Brief description of the issue:Hello, I tried sharing a music with a friend via Android but I cant seem to find her name. This does not happen on desktop where her name will auto pop up as i type her ID. Steps to reproduce the issue:Go to Spotify And...

Newbie

Brief description of the issue: Hello,   I tried sharing a music with a friend via Android but I cant seem to find her name. This does not happen on desktop where her name will auto pop up as...

osornios

Spotify Star

874 Views

1 replies

0 likes

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Is every Spotify feature for premium users or do I have problem with the app?

I have been using Spotify on my desktop and tablet for month. In the first week of using it I have subscribed for week trial and then I decided to stay on free version. After this trial, there's something wrong with my Android app. I just can't to do...

Casual Listener

I have been using Spotify on my desktop and tablet for month. In the first week of using it I have subscribed for week trial and then I decided to stay on free version. After this trial, there's some...

kuzminov

Casual Listener

621 Views

6 replies

0 likes

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Spotify Connect drains battery

I already found some topics but no solution to this problem: Spotify Connect drains the battery of my phone. Use-case:I have installed the Spotify App for Windows Desktop and the Spotify App on my Android Phone. Both versions are official + current +...

Music Fan

I already found some topics but no solution to this problem: Spotify Connect drains the battery of my phone.   Use-case: I have installed the Spotify App for Windows Desktop and the Spot...

bos2

Newbie

774 Views

1 replies

2 likes

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  • 1 replies
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Favorites playlist wrong

After upgrading my adroid to version 6, my favorites playlist in Spotify sorted old to new all of a sudden. I want the newest tracks to be on top, how can i do this?

Newbie

After upgrading my adroid to version 6, my favorites playlist in Spotify sorted old to new all of a sudden. I want the newest tracks to be on top, how can i do this?

osornios

Spotify Star

287 Views

1 replies

0 likes

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Wiedergabe stoppt nach Song

Guten TagIch habe folgendes Problem und zwar, stoppt Spotify(Premium) die Wiedergabe nach jedem Song und startet erst wieder wenn ich die App wieder öffne oder Play drücke.Bitte um LösungsvorschlägeHabe ein Samsung S5 mit Android 5.1und die Spotify V...

Newbie

Guten Tag Ich habe folgendes Problem und zwar, stoppt Spotify(Premium) die Wiedergabe nach jedem Song und startet erst wieder wenn ich die App wieder öffne oder Play drücke. Bitte um Lösungsvor...

2409 Views

0 replies

3 likes

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  • 3 likes

Cant send music to or message spotify users

For some reason when I go to send music to a spotify user, I'm not given the option anymore. A box pops up and asks if I want to send it through text messaging or other apps

Newbie

For some reason when I go to send music to a spotify user, I'm not given the option anymore. A box pops up and asks if I want to send it through text messaging or other apps

384 Views

0 replies

0 likes

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Superuser Contribution Chromecast default device/Android

Wondering why spotify can't set a default device to play too? ie when I am at home, and start spotify, EITHER, I shoud be able to set my Chromecast as the default device, or spotify should just fire up connected to the last connected device.Have seen...

Regular

Wondering why spotify can't set a default device to play too? ie when I am at home, and start spotify, EITHER, I shoud be able to set my Chromecast as the default device, or spotify should just fire ...

Alex

Spotify Legend

1770 Views

2 replies

14 likes

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  • 2 replies
  • 14 likes

music failure.

im not sure how to stop the problem i have. i upgraded to premium and my music skips , it stops and won't continue the song. sometimes when i close the app the music stops then i have to open the app and it takes awhile for the music to play. any tip...

Newbie

im not sure how to stop the problem i have. i upgraded to premium and my music skips , it stops and won't continue the song. sometimes when i close the app the music stops then i have to open the app...

osornios

Spotify Star

329 Views

1 replies

0 likes

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Lost all my saved songs and playlists.

Woke up one day, on my phone went to my Browse music selection, my songs were not there... Read online from a quick google, had other people with similar issues, solution: Uninstall reinstalled.Solution for me, failed.. it has 3 songs that i saved (p...

Newbie

Woke up one day, on my phone went to my Browse music selection, my songs were not there... Read online from a quick google, had other people with similar issues, solution: Uninstall reinstalled. ...

KatesHere

Community Legend

405 Views

1 replies

0 likes

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Solved!! Spotify on Samsung Galaxy S5 Android 6.01 doesn't work

Recentyl I've had some problems with my Spotify Premium on my smartphone. At first I couldn't stop the music as the app crashed when I tried to, and since yesterday, after I downloaded some Android updates, nothing works. When I open the app, I just ...

Casual Listener

Recentyl I've had some problems with my Spotify Premium on my smartphone. At first I couldn't stop the music as the app crashed when I tried to, and since yesterday, after I downloaded some Andr...

misscaloline

Casual Listener

1871 Views

2 replies

0 likes

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Superuser Contribution HOW TO DELETE OFFLINE SONGS

Hi how can i remove downloaded songs not only from playlist rather also from the cell phone device?Greetings

Casual Listener

Hi how can i remove downloaded songs not only from playlist rather also from the cell phone device? Greetings

Alex

Spotify Legend

342822 Views

26 replies

0 likes

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Desaparece sincronozación de álbumes

Estoy de vacaciones en un lugar sin Wifi de buena calidad y me he dado cuenta que de un día para otro han desaparecido todos los álbumes descargados, no pudiendo volver a descargarlos con dicha conexión.Por un lado querría expresar mi queja formal a ...

Casual Listener

Estoy de vacaciones en un lugar sin Wifi de buena calidad y me he dado cuenta que de un día para otro han desaparecido todos los álbumes descargados, no pudiendo volver a descargarlos con dicha conex...

329 Views

0 replies

0 likes

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Settings Menu in Android App

Hi,I've just upgraded to Premium Spotify and have downloaded some play lists however, I can't find the settings Menu anywhere to switch to listen offline or find the songs I've downloaded. Any help would be much appreciated! Thanks

Newbie

Hi, I've just upgraded to Premium Spotify and have downloaded some play lists however, I can't find the settings Menu anywhere to switch to listen offline or find the songs I've downloaded. Any help...

sgmills

Newbie

30870 Views

4 replies

6 likes

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Hi

Casual Listener

davidbishop119

Casual Listener

239 Views

1 replies

0 likes

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Superuser Contribution Unable to skip back tracks using the earphones controls on Samsung S7 Edge

I've moved from an iPhone to a Samsung S7 edge and when tracks are playing, I can't skip to the previous track by triple clicking on the earphones control button. At first I thought it was the new earphones that come with the phone but even with my i...

Casual Listener

I've moved from an iPhone to a Samsung S7 edge and when tracks are playing, I can't skip to the previous track by triple clicking on the earphones control button. At first I thought it was the new ea...

Ver

Spotify Legend

3678 Views

6 replies

2 likes

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Podcasts regularly erased?

Every now and then my downloaded podcasts get erased. They're still in the downloaded-section, though. However, I have to download them again. Quite annoying!Update didn't help.Does anybody know how to solve this?Thanks!

Newbie

Every now and then my downloaded podcasts get erased. They're still in the downloaded-section, though. However, I have to download them again. Quite annoying! Update didn't help. Does anybody know ...

330 Views

0 replies

0 likes

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