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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42335 Views
  • 65 replies
  • 25 likes
  • 42335 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877963 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877963 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26345 Views
  • 4 replies
  • 0 likes
  • 26345 Views
  • 4 replies
  • 0 likes

using data

This may have already been mentioned and I am just missing it. Does my Galaxy 6 use data when playing "offline"? I like to listen to music when I take my evening walks but I also don't want to use all my data.

  • Casual Listener
  • This may have already been mentioned and I am just missing it. Does my Galaxy 6 use data when playing "offline"? I like to listen to music when I take my evening walks but I also don't want to use al...
  • Sl33py
  • Regular
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution offline

Hola necesito ayuda algunas canciones NO SE ESCUCHAN Desconectado

  • Casual Listener
  • Hola necesito ayuda algunas canciones NO SE ESCUCHAN Desconectado
  • Anyk17
  • Spotify Star
  • 672 Views
  • 4 replies
  • 0 likes
  • 672 Views
  • 4 replies
  • 0 likes

Spotify Crashes on Android Without Internet Connection

As of yesterday I can no longer run the current spotify app on my Samsung Grand Prime when it's not connected to WiFi or Data. Eventhough I have downloaded playlists, I can't access them offline. Even setting my app in OFFLINE MODE, regardless of an ...

  • Newbie
  • As of yesterday I can no longer run the current spotify app on my Samsung Grand Prime when it's not connected to WiFi or Data. Eventhough I have downloaded playlists, I can't access them offline. Eve...
  • Joe
  • Community Legend
  • 1562 Views
  • 3 replies
  • 1 likes
  • 1562 Views
  • 3 replies
  • 1 likes

Solved!! HUAWEI P8 lite + Android 6.0 + Spotify 6.2.0.1028 armV7 + Bluetooth car system = audio drop outs

Hello, After my HUAWEI got updated to Android 6, the audio drops out each few seconds when connected to the car bluetooth system. It happens either with streaming or downloaded music. I reinstalled the application and ofc restarting the phone doesn't...

  • Casual Listener
  • Hello,   After my HUAWEI got updated to Android 6, the audio drops out each few seconds when connected to the car bluetooth system. It happens either with streaming or downloaded music. &nbsp...
  • danigutierrez
  • Casual Listener
  • 4309 Views
  • 2 replies
  • 0 likes
  • 4309 Views
  • 2 replies
  • 0 likes

Albums saved to library not loading

I'm having this issue on my Galaxy S7 Edge (Android 6.0.1). When I tap an album from saved albums it just doesn't load - infinite loading animation - everything else works ok. Clearing cache/logging out and in/reinstalling app helps temporary then it...

  • Regular
  • I'm having this issue on my Galaxy S7 Edge (Android 6.0.1). When I tap an album from saved albums it just doesn't load - infinite loading animation - everything else works ok. Clearing cache/logging ...
  • daniel165
  • Regular
  • 1013 Views
  • 5 replies
  • 1 likes
  • 1013 Views
  • 5 replies
  • 1 likes

Login with Facebook

Hey, I have a problem when I try to create a new account with facebook. It appears a message as I would be on holiday and I finished my 14 days of Spotify. But I am not on holiday!!!

  • Visitor
  • Hey, I have a problem when I try to create a new account with facebook. It appears a message as I would be on holiday and I finished my 14 days of Spotify. But I am not on holiday!!!
  • user-removed
  • Not applicable
  • 545 Views
  • 2 replies
  • 0 likes
  • 545 Views
  • 2 replies
  • 0 likes

Superuser Contribution Explain yourself, I'm pissed!

All the music that was supposedly downloading was not on my phone, yet I was having to delete the simplest things on my phone, like Google play, just to log into chrome. So I purchased an SD card but you guys wasted my time, effort, and money. Lying ...

  • Casual Listener
  • All the music that was supposedly downloading was not on my phone, yet I was having to delete the simplest things on my phone, like Google play, just to log into chrome. So I purchased an SD card but...
  • Jason
  • Spotify Legend
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Solved!! Sorry, something went wrong - Android

Hello, I have a Droid Razr. Spotify has worked great on it for two years. Last night, Spotify updated itself...and now I can't select Artists. I can SEARCH for Artists and get results...but when I touch an Artist, I get "Sorry, something went wrong. ...

  • Regular
  • Hello,   I have a Droid Razr.  Spotify has worked great on it for two years.  Last night, Spotify updated itself...and now I can't select Artists.  I can SEARCH for Artists an...
  • user-removed
  • Not applicable
  • 16202 Views
  • 22 replies
  • 0 likes
  • 16202 Views
  • 22 replies
  • 0 likes

Premium doesn't work offline

Spotify Premium flatly doesn't work offline. If you open the app when offline, sometimes it just says you're offline, and shows nothing. If you have a playlist playing and your cell network goes flaky, it'll simply fail to play further songs. It'll h...

  • Casual Listener
  • Spotify Premium flatly doesn't work offline.  If you open the app when offline, sometimes it just says you're offline, and shows nothing.  If you have a playlist playing and your cell netwo...
  • bluefoxicy
  • Casual Listener
  • 4576 Views
  • 2 replies
  • 1 likes
  • 4576 Views
  • 2 replies
  • 1 likes

Saving on sd card

After a recent update, I can't find the option to store all music on my sd card. Anyone having similar troubles?

  • Newbie
  • After a recent update, I can't find the option to store all music on my sd card. Anyone having similar troubles?
  • Joe
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Put local files in a playlist AND listen on mobile device

Dear community, There are some tracks which spotify doesn't have. So I downloaded them, and fortunately, I can add them in my spotify playlist. The problem is that I can't syncronise those local files on my mobile device.. it's a pity.. Does this fea...

  • Casual Listener
  • Dear community,   There are some tracks which spotify doesn't have. So I downloaded them, and fortunately, I can add them in my spotify playlist. The problem is that I can't syncronise those l...
  • Joe
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Bug in Facebook connection

I try to connect my Spotify account to Facebook and it say I was connected and to enter my user and password; but when I tried it say I wasn't connected to Facebook.

  • Casual Listener
  • I try to connect my Spotify account to Facebook and it say I was connected and to enter my user and password; but when I tried it say I wasn't connected to Facebook.
  • Chiarav25
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

Solved!! trouble moving to Sd card using android lollipop .

Tried numerous ways. no luck w any... Can someone please help

  • Casual Listener
  • Tried numerous ways. no luck w any... Can someone please help
  • Joe
  • Community Legend
  • 1789 Views
  • 7 replies
  • 0 likes
  • 1789 Views
  • 7 replies
  • 0 likes

BLUETOOTH HEADPHONES TROUBLESHOOT.

Recently I got myself a pair of Bluetooth headphones to pair with Spotify on my android device. However the play/pause button does not seem to register on Spotify. Neither does the skip functions. When a call comes in Spotify won't stop playing and I...

  • Casual Listener
  • Recently I got myself a pair of Bluetooth headphones to pair with Spotify on my android device. However the play/pause button does not seem to register on Spotify. Neither does the skip functions. Wh...
  • Joe
  • Community Legend
  • 1112 Views
  • 5 replies
  • 0 likes
  • 1112 Views
  • 5 replies
  • 0 likes

Solved!! Sptify se cierra en offline

Tengo la ultima version estable de Sptify 6.2.0.1028 y soy premiun.Spotify se cierra solo si estoy offline en la parte de TU BIBLIOTECA, si me meto rapido a las canciones antes de que se carge lo de escuchado reciente mente no se cierra.¿Como puedo s...

  • Casual Listener
  • Tengo la ultima version estable de Sptify 6.2.0.1028 y soy premiun. Spotify se cierra solo si estoy offline en la parte de TU BIBLIOTECA, si me meto rapido a las canciones antes de que se carge lo d...
  • lau7735
  • Newbie
  • 1711 Views
  • 7 replies
  • 2 likes
  • 1711 Views
  • 7 replies
  • 2 likes

Listen to all tracks of artists without remixes

Is it possible to just listen to all tracks of an artists without all those **bleep**ty related remixes?

  • Newbie
  • Is it possible to just listen to all tracks of an artists without all those **bleep**ty related remixes?
  • Joe
  • Community Legend
  • 442 Views
  • 1 replies
  • 1 likes
  • 442 Views
  • 1 replies
  • 1 likes

Spotify should release Android AudioFocus when playback stopped

Hi,I am a developper working on AndroidTV, I noticed an incorrect Spotify behavior when playing Spotify in background, controlled by SpotifyConnect I installed latest Spotify on my iPhoneI installed latest Spotify on my BboxMiami ( AndroidTV )I login...

  • Casual Listener
  • Hi, I am a developper working on AndroidTV, I noticed an incorrect Spotify behavior when playing Spotify in background, controlled by SpotifyConnect   I installed latest Spotify on my iPhone ...
  • quentinthib
  • Casual Listener
  • 831 Views
  • 1 replies
  • 1 likes
  • 831 Views
  • 1 replies
  • 1 likes

Offline Playlists are deleted after mobile phone restart

Hey everyone, some days ago I got my new Galaxy S7 and I wanted to set up my Spotify app. I use an SD card, which I would like Spotify to save the offline playlists on. Thankfully, Spotify now has the option to choose where you want to save your data...

  • Visitor
  •   Hey everyone,   some days ago I got my new Galaxy S7 and I wanted to set up my  Spotify app. I use an SD card, which I would like Spotify to save the offline playlists on. Thankfu...
  • khorvatur
  • Casual Listener
  • 781 Views
  • 3 replies
  • 1 likes
  • 781 Views
  • 3 replies
  • 1 likes

Android beta bug report - Incorrect 'now playing' display

Version: 6.3.0.879 BETA armV7Device: Nexus 5xDevice Version: NRD90R (Android 7.0) In new 'Daily mix 1' playlist, clicked on 'Ghost - feat. Ian Astbury' (see attached screenshots) but the now playing at the bottom of the screen displayed the next song...

  • Casual Listener
  • Version: 6.3.0.879 BETA armV7 Device: Nexus 5x Device Version: NRD90R (Android 7.0)   In new 'Daily mix 1' playlist, clicked on 'Ghost - feat. Ian Astbury' (see attached screenshots) but the...
  • Joe
  • Community Legend
  • 512 Views
  • 4 replies
  • 0 likes
  • 512 Views
  • 4 replies
  • 0 likes