Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
396951 Views
547 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Em meu dispositivo não está aparecendo a opção "Armazenamento" quando vou em configurar. Já tentei reinstalar mas o problema persiste... o que devo fazer?
Em meu dispositivo não está aparecendo a opção "Armazenamento" quando vou em configurar. Já tentei reinstalar mas o problema persiste... o que devo fazer?
Spotify Star
486 Views
1 replies
0 likes
Ich habe eine spotify premium Karte für drei Monate gekauft und eingelöst am Anfang hat es funktioniert. Seit heute kann ich meine erstellte playlist und Songs nicht mehr anspielen (nur noch shuffle), die einstellungen kann ich verändern. Spotify zei...
Ich habe eine spotify premium Karte für drei Monate gekauft und eingelöst am Anfang hat es funktioniert. Seit heute kann ich meine erstellte playlist und Songs nicht mehr anspielen (nur noch shuffle)...
Spotify Star
407 Views
1 replies
0 likes
In spotify, when i enter "related artists" or "messages", it closes/crashes approximatly two thirds of the time. This only happens on my yoga tablet 2-1050F. No matter what subscription i login through, premium or free, dont matter, it just closes wh...
In spotify, when i enter "related artists" or "messages", it closes/crashes approximatly two thirds of the time. This only happens on my yoga tablet 2-1050F. No matter what subscription i &nbs...
Newbie
500 Views
1 replies
0 likes
Hi, When my phone is offline, I can't access any of my synced albums or playlist. This is a real blocker and I hope you can help me. To be precise I can access the list of albums (and the list of playlists) and when I choose one, the album/playlist v...
Hi, When my phone is offline, I can't access any of my synced albums or playlist. This is a real blocker and I hope you can help me. To be precise I can access the list of albums (a...
Not applicable
433 Views
1 replies
0 likes
My spotify app crashes immediately when i try log in on android phone! i have allready tried to re-install atleast 10 times, it didn`t work. Then i tried to log in with my girlfriend`s account, and it worked, then i logged out and logged in with my o...
My spotify app crashes immediately when i try log in on android phone! i have allready tried to re-install atleast 10 times, it didn`t work. Then i tried to log in with my girlfriend`s account, and i...
Spotify Star
340 Views
1 replies
0 likes
The lock screen and notification bar controls are there, but they don't work, I've tried skipping songs and it just doesn't do anything.
The lock screen and notification bar controls are there, but they don't work, I've tried skipping songs and it just doesn't do anything.
Spotify Star
505 Views
1 replies
3 likes
Estou com um problema pois o meu app não atualizou para o premium, já reiniciei o celular, reiniciei o app, já desinstalei e mesmo assim continua com o mesmo problema. Inclusive verifiquei no cartão e foi debitado duas vezes. Podem me ajudar?
Estou com um problema pois o meu app não atualizou para o premium, já reiniciei o celular, reiniciei o app, já desinstalei e mesmo assim continua com o mesmo problema. Inclusive verifiquei no cartão ...
Spotify Star
292 Views
1 replies
0 likes
Inicie sesion despues de reiniciar mi celular de fabrica y al instalar la aplicacion ya no estan todas mis playlist y me dice que me cambie a premiun cuando ya lo hice! Que pasooo? Que hagooo??
Inicie sesion despues de reiniciar mi celular de fabrica y al instalar la aplicacion ya no estan todas mis playlist y me dice que me cambie a premiun cuando ya lo hice! Que pasooo? Que hagooo??
Spotify Star
413 Views
1 replies
0 likes
Hello I have a problem with the import of songs on my smartphone, so I can use the Spotifyapp as a central player. We have a family account. When my wife logs in to the app, you have the menu item Importing My Music in Settings. I'll try to login wit...
Hello I have a problem with the import of songs on my smartphone, so I can use the Spotifyapp as a central player. We have a family account. When my wife logs in to the app, you have the menu item Im...
Spotify Star
765 Views
1 replies
0 likes
Hi, After I click on the app the screen goes black for a few seconds and then it sends me back into menu. The app is running on my ram memory and it's working when I start listening through pc but i can't run the app on my phone. Other apps works fin...
Hi, After I click on the app the screen goes black for a few seconds and then it sends me back into menu. The app is running on my ram memory and it's working when I start listening thr...
Casual Listener
926 Views
3 replies
0 likes
Recently Spotify started using I'd say 5x the mobile data than it used to. Before it would use maybe 200mb / month for how much I use it. Now it has used close to 600mb in about a week and a half.Using ver 6.3.0.882 w/ Samsung Galaxy 7 Edge
Recently Spotify started using I'd say 5x the mobile data than it used to. Before it would use maybe 200mb / month for how much I use it. Now it has used close to 600mb in about a week and a half. U...
Regular
610 Views
2 replies
0 likes
My motorola moto x 2013 android 5.1, and samsung galaxy A5, does not have the option: Import your music
My motorola moto x 2013 android 5.1, and samsung galaxy A5, does not have the option: Import your music
Casual Listener
474 Views
2 replies
0 likes
Hola, Tengo premium he probado Spotify Connect y no me sale el icono ni en la APP ni en el reproductor web. He reinstalado y reiniciado como dice el apartado ayuda pero nada. Sigo sin tener el icono. ¿Alguien me ayuda?
Hola, Tengo premium he probado Spotify Connect y no me sale el icono ni en la APP ni en el reproductor web. He reinstalado y reiniciado como dice el apartado ayuda pero nada. S...
275 Views
0 replies
0 likes
Hi, I made a playlist with some songs, they all downloaded OK, but there is one song that stops playing at the same minute, (but only on that device, on other devices the song doesn't cut) I have added more songs after that one and they don't cut. I ...
Hi, I made a playlist with some songs, they all downloaded OK, but there is one song that stops playing at the same minute, (but only on that device, on other devices the song doesn't cut) I h...
Community Legend
966 Views
3 replies
2 likes
I'm unable to download playlist even though i have already switched on the "download using cellular". It keeps prompting me to go to settings and switch on the download using cellular. I never had this problem before. Tonight I got soooo pissed off b...
I'm unable to download playlist even though i have already switched on the "download using cellular". It keeps prompting me to go to settings and switch on the download using cellular. I never had th...
Community Legend
530 Views
3 replies
0 likes
First, I clicked the portion to get into the controls section. Then it crashes the whole app. When I try to launch it again, it will crash.I tried reinstalling, the same matter happens. Sometimes I can't even reach the log in page.Even if I did not d...
First, I clicked the portion to get into the controls section. Then it crashes the whole app. When I try to launch it again, it will crash. I tried reinstalling, the same matter happens. Sometimes I...
Casual Listener
611 Views
3 replies
1 likes
Yesterday I was trying to change the free plan by familiar plan, but during the process had a problem. The system crashed twice and I paid twice, but the familiar plan doesn't implemented. And I can not talk to anyone. If someone can help me, I will ...
Yesterday I was trying to change the free plan by familiar plan, but during the process had a problem. The system crashed twice and I paid twice, but the familiar plan doesn't implemented....
Not applicable
379 Views
1 replies
0 likes
Not applicable
373 Views
1 replies
0 likes
I can't register my spotify, I already have enough load but the code isn't sending to my number. Please help.
I can't register my spotify, I already have enough load but the code isn't sending to my number. Please help.
Not applicable
483 Views
1 replies
0 likes
When i play music on my Samsung Galaxy s7 and quit the app, i dont have this box in my message board where you see the actual played song so i have to open the app everytime i want to change a song, i cant 'control' the app without open spotify. Got ...
When i play music on my Samsung Galaxy s7 and quit the app, i dont have this box in my message board where you see the actual played song so i have to open the app everytime i want to change a song, ...
Not applicable
328 Views
1 replies
0 likes
