Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Yo party people,I've had some sporadic issues with offline playback recently. As my data is mad limited and I usually use Spotify for long bike rides, this has been a huge hassle.It's happened with The Orb's "God's Own Mirrorball" and Bill Evans' "Dr...
Yo party people, I've had some sporadic issues with offline playback recently. As my data is mad limited and I usually use Spotify for long bike rides, this has been a huge hassle. It's happene...
559 Views
0 replies
0 likes
Greeting,It would be much easier to leave feedback if there were a button next to the GIANT SHUFFLEbutton. The logout menu choice could aslo be a lot easier to find. Speaking of shuffle. It looks like the requests to alter the interface by adjusting ...
Greeting, It would be much easier to leave feedback if there were a button next to the GIANT SHUFFLE button. The logout menu choice could aslo be a lot easier to find. Speaking of...
213 Views
0 replies
0 likes
I was outside Spotify and when I go out of the app I usually get this kinda song informasjon about which song I'm listening to so I can skip or stop the music. But I accidentaly removed that. And on settings on Spotify I can't find out what I did. Ho...
I was outside Spotify and when I go out of the app I usually get this kinda song informasjon about which song I'm listening to so I can skip or stop the music. But I accidentaly removed that. And on ...
Spotify Star
473 Views
3 replies
0 likes
Safeware and HardwareAndroid 6.0.1 / LG-H830 StepsHave music playingClose Spotify What (sometimes) happens Music keeps playing and now Spotify is no longer in the notification bar or in the list of open apps. What I expect to happenSpotify exits and ...
Safeware and Hardware Android 6.0.1 / LG-H830 Steps Have music playing Close Spotify What (sometimes) happens Music keeps playing and now Spotify is no longer in...
Casual Listener
2893 Views
3 replies
0 likes
Beste mede gebruikers, misschien kan iemand mij helpen?Ik download en sla de muziek op mijn samsung S7 en doe dit in de hoogste kwaliteit.Helaas hapert de muziek redelijk vaak. Ik zit nog geen 5 mtr. van de philips AEA2700 af en heb een goede wifi en...
Beste mede gebruikers, misschien kan iemand mij helpen? Ik download en sla de muziek op mijn samsung S7 en doe dit in de hoogste kwaliteit. Helaas hapert de muziek redelijk vaak. Ik zit nog geen 5 ...
483 Views
0 replies
0 likes
Other than the redesign, the new menu sucks.1. I'll have to always scroll down to make the other options appear on screen.2. "Add to up next" hardly works3. Sometimes, "Add to a playlist" too
Other than the redesign, the new menu sucks. 1. I'll have to always scroll down to make the other options appear on screen. 2. "Add to up next" hardly works 3. Sometimes, "Add to a playlist" too
345 Views
0 replies
1 likes
If i change my SD memory card to buy a bigger one, for ej. Changing my 8gb memory for a 32gb one. How can I keep my songs downloaded? Or do I have to re-download them?
If i change my SD memory card to buy a bigger one, for ej. Changing my 8gb memory for a 32gb one. How can I keep my songs downloaded? Or do I have to re-download them?
Community Legend
934 Views
1 replies
0 likes
So for some reason spotify undownloaded all of my music and decided to redownload it while I was riding around town on my bike. 2.5 gigabytes of mobile data went the way of the dodo in the space of an hour. I was able to get another gigabyte and I us...
So for some reason spotify undownloaded all of my music and decided to redownload it while I was riding around town on my bike. 2.5 gigabytes of mobile data went the way of the dodo in the space of a...
Community Legend
353 Views
1 replies
1 likes
I've noticed what seems to be a bug. I chose to store all music in SD card so I could have more free intern memory.But Spotify has an issue: when you look at it in the app list, its intern memory usage considers the songs that are not even there. As ...
I've noticed what seems to be a bug. I chose to store all music in SD card so I could have more free intern memory. But Spotify has an issue: when you look at it in the app list, its intern memory u...
Community Legend
586 Views
1 replies
0 likes
Quando a música termina, o aplicativo não está jogando a música seguinte, a menos que desbloquear o meu telefone e ir para o aplicativo. Isso fez com que o aplicativo inutilizável para mim, porque meus dois usos principais para Spotify são para mante...
Quando a música termina, o aplicativo não está jogando a música seguinte, a menos que desbloquear o meu telefone e ir para o aplicativo. Isso fez com que o aplicativo inutilizável para mim, porque me...
Not applicable
4174 Views
1 replies
3 likes
Me ajudem, já coloquei meu cartão para pagar 3 vezes, cobrou 10 reais três vezes e não ativa minha conta Premium! O que eu faço? Nao acho nenhum contato direto com o Spotify
Me ajudem, já coloquei meu cartão para pagar 3 vezes, cobrou 10 reais três vezes e não ativa minha conta Premium! O que eu faço? Nao acho nenhum contato direto com o Spotify
Not applicable
287 Views
1 replies
0 likes
Dear users.I'm having very slow speed for downloading offline music.I wish to know why I'm getting this issue.Is the same speed on every wifi network I'm connected.I have a Samsung s7.Regards.
Dear users. I'm having very slow speed for downloading offline music. I wish to know why I'm getting this issue. Is the same speed on every wifi network I'm connected. I have a Samsung s7...
413 Views
0 replies
0 likes
Hello I have just got an Android TV box and of course first thing was to put my spotify on there BUT if I add it to the actual box the app opens sideways ( see attachment). Also if I add it to Kodi then I only get 30 secs of any tune and then it swit...
Hello I have just got an Android TV box and of course first thing was to put my spotify on there BUT if I add it to the actual box the app opens sideways ( see attachment). Also if I add it to K...
Gig Goer
864 Views
3 replies
0 likes
When I view an artist, the tour date shown (if one is shown at all) is not for my city ( I know these few bands are coming to my city, though).I have my settings as customized as the mobile app will allow me, so how do I receive relevant tour dates f...
When I view an artist, the tour date shown (if one is shown at all) is not for my city ( I know these few bands are coming to my city, though). I have my settings as customized as the mobile app wil...
Gig Goer
248 Views
1 replies
0 likes
The new notification widget looks kind of ugly, like a generic music player. At least it doesn't get the white transition as the older version, and now it does appear on the lockscreen whenever the app is playing music, so thanks for that
The new notification widget looks kind of ugly, like a generic music player. At least it doesn't get the white transition as the older version, and now it does appear on the lockscreen whenever the a...
Not applicable
651 Views
1 replies
1 likes
Hi I just turned on spotify on my phone and had a message saying 'you can only download to 2 devices so we will delete your downloads from this device' which it has. But I only use spotify on my phone...help if you can??
Hi I just turned on spotify on my phone and had a message saying 'you can only download to 2 devices so we will delete your downloads from this device' which it has. But I only use spotify on my phon...
Community Legend
845 Views
3 replies
0 likes
After waiting for 3 weeks, the Daily Mix playlist still hasn't shown in my library. What to do? Premium (and intensive) user, latest app version.I am able to find the Daily Mix using the search function, which is something but not as it should be. Al...
After waiting for 3 weeks, the Daily Mix playlist still hasn't shown in my library. What to do? Premium (and intensive) user, latest app version. I am able to find the Daily Mix using the search f...
Casual Listener
576 Views
1 replies
0 likes
Pessoal, Eu costumo limpar os cachês dos meus apps para liberar espaço da memória já que meu android é "teco teco" rs e tive a infeliz ideia de limpar os dados do app do spotify.quando fui acessar o app e logar percebi que meu plano premium não estav...
Pessoal, Eu costumo limpar os cachês dos meus apps para liberar espaço da memória já que meu android é "teco teco" rs e tive a infeliz ideia de limpar os dados do app do spotify. quando fui...
Not applicable
377 Views
1 replies
0 likes
Hi, I have Lenovo Vibe X3. Recently I updated my phone to Android 6.0.1. and using premium Spotify. My issue are all of the sound notifications that disrupt the music. Whenever I listen to the music and a message on whatsapp, viber , facebook, twitte...
Hi, I have Lenovo Vibe X3. Recently I updated my phone to Android 6.0.1. and using premium Spotify. My issue are all of the sound notifications that disrupt the music. Whenever I...
Roadie
13650 Views
3 replies
0 likes
Coloquei os dados do meu cartão para tornar minha conta Premium e nunca ia, sempre dava algum erro. Hoje consegui, finalmente, e chegou mensagens no meu celular do spotfy cobrando 10 reais por cada tentativa minha, 5 tentativas, e vou ter que pagar 5...
Coloquei os dados do meu cartão para tornar minha conta Premium e nunca ia, sempre dava algum erro. Hoje consegui, finalmente, e chegou mensagens no meu celular do spotfy cobrando 10 reais por cada t...
203 Views
0 replies
0 likes
