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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42109 Views
  • 65 replies
  • 25 likes
  • 42109 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877813 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877813 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26314 Views
  • 4 replies
  • 0 likes
  • 26314 Views
  • 4 replies
  • 0 likes

Offline Playlists are deleted after mobile phone restart

Hey everyone, some days ago I got my new Galaxy S7 and I wanted to set up my Spotify app. I use an SD card, which I would like Spotify to save the offline playlists on. Thankfully, Spotify now has the option to choose where you want to save your data...

  • Visitor
  •   Hey everyone,   some days ago I got my new Galaxy S7 and I wanted to set up my  Spotify app. I use an SD card, which I would like Spotify to save the offline playlists on. Thankfu...
  • khorvatur
  • Casual Listener
  • 781 Views
  • 3 replies
  • 1 likes
  • 781 Views
  • 3 replies
  • 1 likes

Android beta bug report - Incorrect 'now playing' display

Version: 6.3.0.879 BETA armV7Device: Nexus 5xDevice Version: NRD90R (Android 7.0) In new 'Daily mix 1' playlist, clicked on 'Ghost - feat. Ian Astbury' (see attached screenshots) but the now playing at the bottom of the screen displayed the next song...

  • Casual Listener
  • Version: 6.3.0.879 BETA armV7 Device: Nexus 5x Device Version: NRD90R (Android 7.0)   In new 'Daily mix 1' playlist, clicked on 'Ghost - feat. Ian Astbury' (see attached screenshots) but the...
  • Joe
  • Community Legend
  • 512 Views
  • 4 replies
  • 0 likes
  • 512 Views
  • 4 replies
  • 0 likes

email address already in use, is my own!

Hi there, here's an interesting one. I signed up years ago with my work email address, upgraded it to a Premium account.I no longer work at that company and dont have access to that email account.So I wanted to change my email address to my personal ...

  • Newbie
  • Hi there, here's an interesting one. I signed up years ago with my work email address, upgraded it to a Premium account. I no longer work at that company and dont have access to that email acco...
  • Joe
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Music won't update when I add them to "all songs"?

When I save a song into my All Songs library, it won't show up at the top, even though the Sort By option is Recently Added. However, when I switch it to order songs by Title, the songs I've added most recently are there. So I guess it's in my librar...

  • Newbie
  • When I save a song into my All Songs library, it won't show up at the top, even though the Sort By option is Recently Added. However, when I switch it to order songs by Title, the songs I've added mo...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Se me borra la musica que sincronizo

Tengo un problema cuando sincronizo la musica a mi android despues de un tiempo algo sucede y me aparec como si no la descargara por q la quiero escuchar off-line si alguien me puede ayudar con esto gracias

  • Newbie
  • Tengo un problema cuando sincronizo la musica a mi android despues de un tiempo algo sucede y me aparec como si no la descargara por q la quiero escuchar off-line si alguien me puede ayudar con esto ...
  • Thegabriellez
  • Newbie
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Spotify Crashing: Daily Mix

My Spotify crash every time when I tried to listen my offline music. This starts to happen after the Daily Mix, if i tried listening with my Internet connection works fine. Please I need help. I'm using Android.

  • Casual Listener
  • My Spotify crash every time when I tried to listen my offline music. This starts to happen after the Daily Mix, if i tried listening with my Internet connection works fine. Please I need help. I'm us...
  • SilvioJuniorN
  • Casual Listener
  • 1075 Views
  • 2 replies
  • 0 likes
  • 1075 Views
  • 2 replies
  • 0 likes

Linkin park

I don't want to listen to Linkin Park on any of mu stations is there a way to never listen to them? I'm trying to listen to metal not a boy band...

  • Newbie
  • I don't want to listen to Linkin Park on any of mu stations is there a way to never listen to them? I'm trying to listen to metal not a boy band...
  • Bittencourt
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Download

Where does my download save to? Can I transfer music to a flash drive?

  • Newbie
  • Where does my download save to? Can I transfer music to a flash drive?
  • Mattosaurus
  • Community Legend
  • 465 Views
  • 4 replies
  • 0 likes
  • 465 Views
  • 4 replies
  • 0 likes

Playlist won't stay downloaded for more than a few months

I have one playlist that I listen to that usually has about 800 songs in it. I enable the download option for the playlist so I can listen to it offline, but after a month or so I'll find it disabled and none of my songs will be downloaded anymore. T...

  • Regular
  • I have one playlist that I listen to that usually has about 800 songs in it. I enable the download option for the playlist so I can listen to it offline, but after a month or so I'll find it disabled...
  • 467 Views
  • 0 replies
  • 0 likes
  • 467 Views
  • 0 replies
  • 0 likes

[Android][Connect] Power Override

Why does Spotify cause my Tablet and phone to turn off within 5 minutes of the first use each day? Neither units turn off on any occassion (except low battery) untill I load and use Spotify.

  • Visitor
  • Why does Spotify cause my Tablet and phone to turn off within 5 minutes of the first use each day? Neither units turn off on any occassion (except low battery) untill I load and use Spotify.
  • 402 Views
  • 0 replies
  • 0 likes
  • Android
    Connect
  • 402 Views
  • 0 replies
  • 0 likes

[Android][Music] Daily mix

Daily mix is fantastic!

  • Newbie
  • Daily mix is fantastic!
  • 251 Views
  • 0 replies
  • 0 likes
  • Android
    music
  • 251 Views
  • 0 replies
  • 0 likes

Selecting "Add to Playlist" does nothing

I'm running the app from a premium account on a Droid Turbo 2 with Android 6.0. After updating Spotify to version 6.2.0.1028, selecting "Add to Playlist" no longer brings up a list of playlists to select from. It just closes the menu.I deleted my sav...

  • Casual Listener
  • I'm running the app from a premium account on a Droid Turbo 2 with Android 6.0. After updating Spotify to version 6.2.0.1028, selecting "Add to Playlist" no longer brings up a list of playlists to se...
  • KaaVern
  • Casual Listener
  • 349 Views
  • 3 replies
  • 0 likes
  • 349 Views
  • 3 replies
  • 0 likes

Won't play any tracks

Randomly around midnight last night I was listening to some music and all the sudden it paused and I kept pressing play and it would play for half a second and pause again, it's still doing it 10 hours later, even on my saved for offline albums. Any ...

  • Newbie
  • Randomly around midnight last night I was listening to some music and all the sudden it paused and I kept pressing play and it would play for half a second and pause again, it's still doing it 10 hou...
  • Joe
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Force closing

I have updated my Spotify, earlier (10/02/16). It works fine at first, but then when I went offline (turned off both Wi-Fi and data) app itself force closes. I need help.

  • Newbie
  • I have updated my Spotify, earlier (10/02/16). It works fine at first, but then when I went offline (turned off both Wi-Fi and data) app itself force closes. I need help.
  • Joe
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Configuration is not possible, only because I use another device

I don't understand, why I can't change configurations like Corssfading, gapless, Normalize Volume, Devide broadcast Status, Private Session, Streaming Qualitiy, Download Quality, Download using cellular, Equilizer. Only because I use another device. ...

  • Roadie
  • I don't understand, why I can't change configurations like Corssfading, gapless, Normalize Volume, Devide broadcast Status, Private Session, Streaming Qualitiy, Download Quality, Download using cellu...
  • Kalmora
  • Roadie
  • 467 Views
  • 4 replies
  • 0 likes
  • 467 Views
  • 4 replies
  • 0 likes

Que pasa

Spotify desde hace 3 no me deja escuchar m música a menos que este conectado a una red wifi, de lo contrario la abro y se cierra al instante ayudaa

  • Newbie
  • Spotify desde hace 3 no me deja escuchar m música a menos que este conectado a una red wifi, de lo contrario la abro y se cierra al instante ayudaa
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Delete all!

Hi Guys hope you can help me.How can I delete all the songs from my Library? I can only do it one by one, is there any faster way to do it? Please help.

  • Visitor
  • Hi Guys hope you can help me. How can I delete all the songs from my Library? I can only do it one by one, is there any faster way to do it? Please help.
  • user-removed
  • Not applicable
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

After update all playlists and saved songs are gone

Hey Guys, I updated spotify and after that all my songs and playlists were gone. There are not showing up anymore. The strange thing was in my mixtapes there were still there, but I coud not play them: The message: Song is not available was shown.And...

  • Newbie
  • Hey Guys,   I updated spotify and after that all my songs and playlists were gone. There are not showing up anymore. The strange thing was in my mixtapes there were still there, but I coud not...
  • AngeloTan
  • Music Fan
  • 595 Views
  • 2 replies
  • 0 likes
  • 595 Views
  • 2 replies
  • 0 likes

Playback lag

When I press play it highlights the song like I have chosen it which is great. However after this nothing happens. The song will not start or play, regardless of how many times I press the song to choose it. The problem does not end here, the song to...

  • Newbie
  • When I press play it highlights the song like I have chosen it which is great. However after this nothing happens. The song will not start or play, regardless of how many times I press the song to ch...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes