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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 847123 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 847123 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16179 Views
  • 3 replies
  • 0 likes
  • 16179 Views
  • 3 replies
  • 0 likes

Solved!! can't download own MP3

Hey,i got a new mobile phone, a Meizu Pro 5, which uses Flyme 5.1.4.0A (which is based on Android 5.1) as OS, but now i'm encountering a problem (not only on my Meizu, as well on my Sony Xperia T):i cant download my own mp3 files for my offline playl...

  • Casual Listener
  • Hey, i got a new mobile phone, a Meizu Pro 5, which uses Flyme 5.1.4.0A (which is based on Android 5.1) as OS, but now i'm encountering a problem (not only on my Meizu, as well on my Sony Xperia T):...
  • Yoshichan
  • Casual Listener
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

music that i made available offline has to download again and again and it doesn't properly play

hey there, i have a xperia z1 compact and i use a sd card (that seems to work, i tried to write on it on my pc and my phone accepts it). in my spotify options i clicked that songs should be downloaded in extreme quality and that they should be saved ...

  • Newbie
  • hey there,   i have a xperia z1 compact and i use a sd card (that seems to work, i tried to write on it on my pc and my phone accepts it). in my spotify options i clicked that songs should be ...
  • jean3601
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Logging in

I just recently re added the app back to my phone due to not being able to just log in.....I put in my email address and password just to be told ( I have already set up an account using this email) and will not let me log in.....why can't I log in i...

  • Newbie
  • I just recently re added the app back to my phone due to not being able to just log in.....I put in my email address and password just to be told ( I have already set up an account using this email) ...
  • jean3601
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Somebody else is using my account

Somebody is using my Spotify account via remote play called HP-WIN7-SARAH.I have my account linked to Facebook and I have changed my password, I've also clicked sign out all users or whatever the option is and they still have access to it, I have no ...

  • Newbie
  • Somebody is using my Spotify account via remote play called HP-WIN7-SARAH. I have my account linked to Facebook and I have changed my password, I've also clicked sign out all users or whatever the o...
  • jean3601
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

My Spotify been hacked

Hi, recently someone keep adding on my song list with song that i never heard off. and sometimes it keep deleting my playlist. i did change my password and sigh out everwhere. but now, it still there. one day i was open my Spotify account. i noticed ...

  • Newbie
  • Hi, recently someone keep adding on my song list with song that i never heard off. and sometimes it keep deleting my playlist. i did change my password and sigh out everwhere. but now, it still there...
  • jean3601
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • hacked
  • 277 Views
  • 1 replies
  • 0 likes

Need a quicker way of viewing downloaded content

It would be great if there was a way to show only downloaded content when in offline mode in the android app . Currently I have to search for the album or playlist before seeing whether it's been downloaded

  • Casual Listener
  • It would be great if there was a way to show only downloaded content when in offline mode in the android app . Currently I have to search for the album or playlist before seeing whether it's been dow...
  • Daniel
  • Community Legend
  • 312 Views
  • 3 replies
  • 0 likes
  • Offline Content
  • 312 Views
  • 3 replies
  • 0 likes

Solved!! Dear Spotify

Please change my country to Germany.I have followed you process given and your site does not let me change country.Now im led here.

  • Casual Listener
  • Please change my country to Germany. I have followed you process given and your site does not let me change country. Now im led here.
  • Daniel
  • Community Legend
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

LG G4 not recognised

Brand new phone, Marshmallow OS, phone wont be recognized by the Desktoop compter. Followed the guide, did a clean re-install, still nothing. Any ideas?

  • Roadie
  • Brand new phone, Marshmallow OS, phone wont be recognized by the Desktoop compter.   Followed the guide, did a clean re-install, still nothing.  Any ideas?
  • Daniel
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Block spotify from firewall

Hello Someone know how to block by Firewall Spotify free and premium from IOS, PC, WEB and ANDROID?

  • Casual Listener
  • Hello    Someone know how to block by Firewall Spotify free and premium from IOS, PC, WEB and  ANDROID?  
  • Daniel
  • Community Legend
  • 10529 Views
  • 3 replies
  • 0 likes
  • 10529 Views
  • 3 replies
  • 0 likes

Audio Ducking Triggered Frequently

Ever since the most recent mobile update, there's a lot of actions that now trigger audio ducking on my phone. For instance: when Ambient Display is enabled, audio will fade out when the screen is turned on because of that feature; pressing the "mult...

  • Newbie
  • Ever since the most recent mobile update, there's a lot of actions that now trigger audio ducking on my phone. For instance: when Ambient Display is enabled, audio will fade out when the screen is tu...
  • 371 Views
  • 0 replies
  • 1 likes
  • 371 Views
  • 0 replies
  • 1 likes

Allow users to disable album art on lock screen

This feature needs to be allowed to be disabled. This is a no-brainer. People shouldn't necessarily be required to have this active. Imagine how many people use your app at work, then imagine how many album covers are NSFW. I have been using this app...

  • Visitor
  • This feature needs to be allowed to be disabled. This is a no-brainer. People shouldn't necessarily be required to have this active. Imagine how many people use your app at work, then imagine how man...
  • Daniel
  • Community Legend
  • 891 Views
  • 1 replies
  • 3 likes
  • Android
    Lock Screen Issues
    nsfw album art
  • 891 Views
  • 1 replies
  • 3 likes

offline playlists saved on my phone's device storage

I'd like to have my offline playlists saved on my Samsung galaxy s4 cell phone device storage or even my sd card. Is this possible?

  • Casual Listener
  • I'd like to have my offline playlists saved on my Samsung galaxy s4 cell phone device storage or even my sd card. Is this possible?
  • Daniel
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

quality sound in my earphone

hello guys i hope i will find who can help me with this issueand from the beggining i am sorry for my english it is not quite goodi have note 5 and recently i updated to the latest virsion something called marshmellow i guessand as i remember the qua...

  • Newbie
  • hello guys  i hope i will find who can help me with this issue and from the beggining i am sorry for my english it is not quite good i have note 5 and recently i updated to the latest virsion...
  • Daniel
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

NOTIFICATION SMARTPHONE

HELLO , TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE , SUCH AS OUTPUT OF NEW DISCS OF ARTISTS THAT FOLLOW . WHY? THANK YOU HELLO, TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE, SUCH AS OUTPUTOF NEW DISCS...

  • Newbie
  • HELLO , TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE , SUCH AS OUTPUT OF NEW DISCS OF ARTISTS THAT FOLLOW . WHY? THANK YOU HELLO, TO BE A LITTLE MORE TIME I NOT RECEIVE NOT...
  • Daniel
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Upgrade to Android 6.0 and access lost to microSD card

Hi,I have a LG G4 that had official Android 5.1 (no root)I upgraded to Android 6.0 and lost all music as OS changed microSD location somehow. Other programs work again when authorizing access properly, but Spotify doesn't have that and there is no wa...

  • Regular
  • Hi, I have a LG G4 that had official Android 5.1 (no root) I upgraded to Android 6.0 and lost all music as OS changed microSD location somehow. Other programs work again when authorizing access pro...
  • bhauptmann
  • Newbie
  • 650 Views
  • 4 replies
  • 1 likes
  • Android 6.0
    LG G4
    microSD
  • 650 Views
  • 4 replies
  • 1 likes

Android app not working on mobile data (Moto G)

Hello! My app doesn't work while on mobile data. It works perfectly on wi-fi and offline, but as soon as I go on data, it disconnects and the message GO ONLINE appears everywhere. I have an unlimited data plan and everything else on the phone works j...

  • Casual Listener
  • Hello!   My app doesn't work while on mobile data. It works perfectly on wi-fi and offline, but as soon as I go on data, it disconnects and the message GO ONLINE appears everywhere. I have an ...
  • mrbeat88
  • Casual Listener
  • 398 Views
  • 4 replies
  • 0 likes
  • 398 Views
  • 4 replies
  • 0 likes

available songs

I have a samsung s3 and I have premium on my phone and pc. I added yestetday a new playlist on pc but I am not able to hear it on phone. When I open it on the phone I got the message: "ready to download". And now I also not able to play my local file...

  • Visitor
  • I have a samsung s3 and I have premium on my phone and pc. I added yestetday a new playlist on pc but I am not able to hear it on phone. When I open it on the phone I got the message: "ready to downl...
  • Daniel
  • Community Legend
  • 172 Views
  • 5 replies
  • 0 likes
  • 172 Views
  • 5 replies
  • 0 likes

Solved!! Cannot Download Any Offline Music - To SD Card or Device

My Virgin Mobile Galaxy S5 just upgraded to Marshmallow yesterday (4/16/16). Since then (possbily before - I haven't tried to download anything in the last week or two) I cannot download any music to SD card or device. I have tried all the tricks I c...

  • Gig Goer
  • My Virgin Mobile Galaxy S5 just upgraded to Marshmallow yesterday (4/16/16). Since then (possbily before - I haven't tried to download anything in the last week or two) I cannot download any music to...
  • jimblatzheim
  • Gig Goer
  • 645 Views
  • 12 replies
  • 0 likes
  • 645 Views
  • 12 replies
  • 0 likes

Saving the same time multiple times

I was going through my songs and was surprised to see the same song as many as 5 times in a row. It's 2016 now and I feel like if I like a song on one Playlist I shouldn't have the option to do it on another one. I think there should be a patch to ma...

  • Newbie
  • I was going through my songs and was surprised to see the same song as many as 5 times in a row. It's 2016 now and I feel like if I like a song on one Playlist I shouldn't have the option to do it on...
  • 68 Views
  • 0 replies
  • 0 likes
  • 68 Views
  • 0 replies
  • 0 likes

Qndroid App is slow and unresponsive

The android app is really slow. Changing artists and songs takes forever. Sometimes spotify is unresponsive. It also keeps saying that i'm offline while the wifi works perfect.Can you please resove these issues with an update or new version of the ap...

  • Newbie
  • The android app is really slow. Changing artists and songs takes forever. Sometimes spotify is unresponsive. It also keeps saying that i'm offline while the wifi works perfect. Can you please reso...
  • bertypreston
  • Newbie
  • 257 Views
  • 3 replies
  • 1 likes
  • 257 Views
  • 3 replies
  • 1 likes