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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

374907 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7495 Views

0 replies

7 likes

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skipping tracks

I am having an issue skipping tracks when sync'ed to my car, via bluetooh in my 2015 Nissan Altima. I have a moto x pure edition running 6.3.0.882. I have tried deleting and re-sync'ing my device, but no luck.

Newbie

I am having an issue skipping tracks when sync'ed to my car, via bluetooh in my 2015 Nissan Altima. I have a moto x pure edition running 6.3.0.882.   I have tried deleting and re-sync'ing m...

288 Views

0 replies

0 likes

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Android App being super slow or unresponsive

I've had spotify for a while now and I have just moved it from my Z5 to my LG G5, it worked fine on my Z5 but on my LG, its horrible! It crashes when I skip songs, it lags when I pause, it's almost impossible for me to navigate through the app comfor...

Casual Listener

I've had spotify for a while now and I have just moved it from my Z5 to my LG G5, it worked fine on my Z5 but on my LG, its horrible! It crashes when I skip songs, it lags when I pause, it's almost i...

Coleyjf94

Casual Listener

1067 Views

6 replies

0 likes

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LG G4 + Bluetooth speaker = "Unfortunately, Spotify Has Stopped"

Hello, My problem is when I connect my LG G4 phone with my Bluetooth Speaker to play Spotify.When the phone is idle for a while and I press play at the Bluetooth speaker, I receive the message: "Unfortunately, Spotify Has Stopped". I already cleared ...

Casual Listener

Hello,   My problem is when I connect my LG G4 phone with my Bluetooth Speaker to play Spotify. When the phone is idle for a while and I press play at the Bluetooth speaker, I receive the mes...

319 Views

0 replies

0 likes

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App becomes unusable shortly after start

Hallo Spotify community, I am experiencing an issue I have you can help me resolve. My problemI am using the Spotify app on both an Android phone and a tablet. To understand my problem, I will describe how I typically use it after I have started the ...

Newbie

Hallo Spotify community,   I am experiencing an issue I have you can help me resolve.   My problem I am using the Spotify app on both an Android phone and a tablet. To understand my pr...

351 Views

0 replies

0 likes

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Answers please! Samsung S7 and S7 Edge

There are countless bugs for the Samsung S7 and Edge. Can we please get an update on these issues or can someone direct me to a solution (battey settings change does not work)?Issues:-Bluetooth connecting works but Bluetooth controls not working prop...

Casual Listener

There are countless bugs for the Samsung S7 and Edge. Can we please get an update on these issues or can someone direct me to a solution (battey settings change does not work)? Issues: -Bluetooth...

473 Views

0 replies

0 likes

bug
S7
Samsung s7 edge
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Has there been another DDoS attack?

I know there was a DDoS attack a few days ago that caused users to be unable to use services like Spotify, Netflix, etc. Today I noticed the same thing that was happening that day. Spotify is telling me there is no internet connection available, yet ...

Casual Listener

I know there was a DDoS attack a few days ago that caused users to be unable to use services like Spotify, Netflix, etc.   Today I noticed the same thing that was happening that day. Spotify i...

418 Views

0 replies

2 likes

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Unwanted songs on my playlist

Hi!I have a small problem with Spotify on my phone. I'm a free user. When I want to listen to a specific artist (Chris Tilton, the Fringe Soundtrack albums), I can listen to 2 or 3 tracks of the album. Then Spotify locks me on an "suggestion title" w...

Newbie

Hi! I have a small problem with Spotify on my phone. I'm a free user. When I want to listen to a specific artist (Chris Tilton, the Fringe Soundtrack albums), I can listen to 2 or 3 tracks of the al...

283 Views

0 replies

0 likes

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Solved!! Lock screen controls won't work

My Galaxy S7 edge lock screen controls won't work except for pause 3/4 of the time, have to open app. Also it won't respond to headphone controls or watch controls.

Newbie

My Galaxy S7 edge lock screen controls won't work except for pause 3/4 of the time, have to open app. Also it won't respond to headphone controls or watch controls.

lufist

Regular

582 Views

2 replies

0 likes

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Absturz bei Suche

Hallo Spotify-Kenner, mein Android Handy (Samsung S2) stürzt bei Suche, nach Eingabe des 2.Buchstabens dauernd ab, warum? Weis jemand eine Lösung? Hab schon mehrfach deinstalliert und neu installiert?Auch schon Cache, etc. gelöscht.... nichts hilft F...

Newbie

Hallo Spotify-Kenner,   mein Android Handy (Samsung S2) stürzt bei Suche, nach Eingabe des 2.Buchstabens dauernd ab, warum?    Weis jemand eine Lösung?   Hab schon mehr...

659 Views

0 replies

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Can't connect to chromecast audio

I can no longer get spotify to connect to chromecast though until recently it did not have any problems. Chromecast shows up in spotify but when it tries to connect nothing happens (though very rarely it does connect). Same for another device. I can ...

Newbie

I can no longer get spotify to connect to chromecast though until recently it did not have any problems. Chromecast shows up in spotify but when it tries to connect nothing happens (though very rarel...

609 Views

0 replies

0 likes

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Lockscreen music controls just stopped displaying

Hi, I use spotify on my desktop computer but a couple nights ago installed it on my Nexus 4 android phone (4.2.1). When I first installed it and was playing a song I had music controls on my lockscreen for spotify. I thought this was cool as I though...

Regular

Hi, I use spotify on my desktop computer but a couple nights ago installed it on my Nexus 4 android phone (4.2.1). When I first installed it and was playing a song I had music controls on my lockscre...

RoCremo

Newbie

6890 Views

9 replies

3 likes

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Solved!! Black screen

Since two days ago when I launch the app in my Xiaomi mi6 the app dont work. Only apear a black screen and then the app close...

Casual Listener

Since two days ago when I launch the app in my Xiaomi mi6 the app dont work. Only apear a black screen and then the app close...

Joe

Community Legend

1053 Views

3 replies

0 likes

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Daily Mix - heart ratings not updating when new song starts

I play one of the new Daily Mix playlists and give a song either a heart or do not play again rating. When the track finishes and moves onto the next one the rating of the previous track still shows. I can clear it by exiting the main interface and g...

Music Fan

I play one of the new Daily Mix playlists and give a song either a heart or do not play again rating. When the track finishes and moves onto the next one the rating of the previous track still shows....

paulwa

Music Fan

502 Views

2 replies

0 likes

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Downloading

None of my playlists are staying downloaded. I will download them and they say I likited the device limit. Even when I cleared all my devices in my account settings it is still not working. Help.

Casual Listener

None of my playlists are staying downloaded. I will download them and they say I likited the device limit. Even when I cleared all my devices in my account settings it is still not working. Help.

music6129

Casual Listener

542 Views

3 replies

0 likes

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Solved!! [nexus 5 - lollipop] music controls on lock screen missing

ive updated my nexus 5 with lollipop OTA and spotify doesnt show the music control on lock screen while playing. The only way to control is to turn lock screen notifications on and control it with the notification, which is kinda of messy to do it.

Casual Listener

ive updated my nexus 5 with lollipop OTA and spotify doesnt show the music control on lock screen while playing. The only way to control is to turn lock screen notifications on and control it with ...

suveck

Regular

63563 Views

12 replies

1 likes

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Solved!! Offline

Spotify is telling me there's no internet connection. it won't play anything that isn't downloaded and it won't download anything new. I'm nowhere near 3k songs, which I hear is about the limit. In using it on a galaxy s6 and power saving mode is off...

Casual Listener

Spotify is telling me there's no internet connection. it won't play anything that isn't downloaded and it won't download anything new. I'm nowhere near 3k songs, which I hear is about the limit. In u...

DSBaron

Casual Listener

704 Views

2 replies

0 likes

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Solved!! Player Stops every few minutes

Using Spotify on an Xperia z5, newest Update.The music Stops playing every few minutes wjether i use headphones or Not.Starting again over the widget doesnt work, i habe to go to the App an Press Play there again.Restart and Deinstallation didnt work...

Newbie

Using Spotify on an Xperia z5, newest Update. The music Stops playing every few minutes wjether i use headphones or Not. Starting again over the widget doesnt work, i habe to go to the App an Press...

debzlang

Casual Listener

745 Views

3 replies

0 likes

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DIDU

Hola, en dias pasados realize un viaje fuera de la ciudad y mis playslist que tenia descargadas en algun momento indeterminado se borraron, me aparecian pero debia descargarlas otras vez, no se a que se deba esto ya me ha sucedido en dos ocasiones, q...

Casual Listener

Hola, en dias pasados realize un viaje fuera de la ciudad y mis playslist que tenia descargadas en algun momento indeterminado se borraron, me aparecian pero debia descargarlas otras vez, no se a que...

didu

Casual Listener

705 Views

3 replies

0 likes

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[Android][Playlists] Daily Mix fail in Bluetooth speaker

Cuando reproduzco un Daily Mix en mi reproductor Bluetooth no puedo cambiar de canción ni hacia adelante ni hacia atrás, además si recibo una llamada durante la reproducción la música continúa sonando.

Newbie

Cuando reproduzco un Daily Mix en mi reproductor Bluetooth no puedo cambiar de canción ni hacia adelante ni hacia atrás, además si recibo una llamada durante la reproducción la música continúa sonand...

399 Views

0 replies

0 likes

Android
Playlists
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Android app won't shuffle whole artist

I am having a problem where on the android app, I go to the artist and hit shuffle, and all it does is shuffle the "most popular" songs listed for that artist, I would like to know how to get it to shuffle the entire artist catalogue. thanks!

Newbie

I am having a problem where on the android app, I go to the artist and hit shuffle, and all it does is shuffle the "most popular" songs listed for that artist, I would like to know how to get it to s...

ErickRGuetta

Community Legend

719 Views

1 replies

1 likes

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  • 1 likes