Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I've noticed what seems to be a bug. I chose to store all music in SD card so I could have more free intern memory.But Spotify has an issue: when you look at it in the app list, its intern memory usage considers the songs that are not even there. As ...
I've noticed what seems to be a bug. I chose to store all music in SD card so I could have more free intern memory. But Spotify has an issue: when you look at it in the app list, its intern memory u...
Community Legend
586 Views
1 replies
0 likes
Quando a música termina, o aplicativo não está jogando a música seguinte, a menos que desbloquear o meu telefone e ir para o aplicativo. Isso fez com que o aplicativo inutilizável para mim, porque meus dois usos principais para Spotify são para mante...
Quando a música termina, o aplicativo não está jogando a música seguinte, a menos que desbloquear o meu telefone e ir para o aplicativo. Isso fez com que o aplicativo inutilizável para mim, porque me...
Not applicable
4174 Views
1 replies
3 likes
Me ajudem, já coloquei meu cartão para pagar 3 vezes, cobrou 10 reais três vezes e não ativa minha conta Premium! O que eu faço? Nao acho nenhum contato direto com o Spotify
Me ajudem, já coloquei meu cartão para pagar 3 vezes, cobrou 10 reais três vezes e não ativa minha conta Premium! O que eu faço? Nao acho nenhum contato direto com o Spotify
Not applicable
288 Views
1 replies
0 likes
Dear users.I'm having very slow speed for downloading offline music.I wish to know why I'm getting this issue.Is the same speed on every wifi network I'm connected.I have a Samsung s7.Regards.
Dear users. I'm having very slow speed for downloading offline music. I wish to know why I'm getting this issue. Is the same speed on every wifi network I'm connected. I have a Samsung s7...
413 Views
0 replies
0 likes
Hello I have just got an Android TV box and of course first thing was to put my spotify on there BUT if I add it to the actual box the app opens sideways ( see attachment). Also if I add it to Kodi then I only get 30 secs of any tune and then it swit...
Hello I have just got an Android TV box and of course first thing was to put my spotify on there BUT if I add it to the actual box the app opens sideways ( see attachment). Also if I add it to K...
Gig Goer
866 Views
3 replies
0 likes
When I view an artist, the tour date shown (if one is shown at all) is not for my city ( I know these few bands are coming to my city, though).I have my settings as customized as the mobile app will allow me, so how do I receive relevant tour dates f...
When I view an artist, the tour date shown (if one is shown at all) is not for my city ( I know these few bands are coming to my city, though). I have my settings as customized as the mobile app wil...
Gig Goer
250 Views
1 replies
0 likes
The new notification widget looks kind of ugly, like a generic music player. At least it doesn't get the white transition as the older version, and now it does appear on the lockscreen whenever the app is playing music, so thanks for that
The new notification widget looks kind of ugly, like a generic music player. At least it doesn't get the white transition as the older version, and now it does appear on the lockscreen whenever the a...
Not applicable
651 Views
1 replies
1 likes
Hi I just turned on spotify on my phone and had a message saying 'you can only download to 2 devices so we will delete your downloads from this device' which it has. But I only use spotify on my phone...help if you can??
Hi I just turned on spotify on my phone and had a message saying 'you can only download to 2 devices so we will delete your downloads from this device' which it has. But I only use spotify on my phon...
Community Legend
845 Views
3 replies
0 likes
After waiting for 3 weeks, the Daily Mix playlist still hasn't shown in my library. What to do? Premium (and intensive) user, latest app version.I am able to find the Daily Mix using the search function, which is something but not as it should be. Al...
After waiting for 3 weeks, the Daily Mix playlist still hasn't shown in my library. What to do? Premium (and intensive) user, latest app version. I am able to find the Daily Mix using the search f...
Casual Listener
577 Views
1 replies
0 likes
Pessoal, Eu costumo limpar os cachês dos meus apps para liberar espaço da memória já que meu android é "teco teco" rs e tive a infeliz ideia de limpar os dados do app do spotify.quando fui acessar o app e logar percebi que meu plano premium não estav...
Pessoal, Eu costumo limpar os cachês dos meus apps para liberar espaço da memória já que meu android é "teco teco" rs e tive a infeliz ideia de limpar os dados do app do spotify. quando fui...
Not applicable
377 Views
1 replies
0 likes
Hi, I have Lenovo Vibe X3. Recently I updated my phone to Android 6.0.1. and using premium Spotify. My issue are all of the sound notifications that disrupt the music. Whenever I listen to the music and a message on whatsapp, viber , facebook, twitte...
Hi, I have Lenovo Vibe X3. Recently I updated my phone to Android 6.0.1. and using premium Spotify. My issue are all of the sound notifications that disrupt the music. Whenever I...
Roadie
13657 Views
3 replies
0 likes
Coloquei os dados do meu cartão para tornar minha conta Premium e nunca ia, sempre dava algum erro. Hoje consegui, finalmente, e chegou mensagens no meu celular do spotfy cobrando 10 reais por cada tentativa minha, 5 tentativas, e vou ter que pagar 5...
Coloquei os dados do meu cartão para tornar minha conta Premium e nunca ia, sempre dava algum erro. Hoje consegui, finalmente, e chegou mensagens no meu celular do spotfy cobrando 10 reais por cada t...
203 Views
0 replies
0 likes
As a Spotify user, I really appreciate that when I play a video to receive 30 minutes of ad free music, there is no annoying audio for me to listen during that video advertisement. - just some blisful silence, followed by "Thanks for watching! ..." O...
As a Spotify user, I really appreciate that when I play a video to receive 30 minutes of ad free music, there is no annoying audio for me to listen during that video advertisement. - just some b...
348 Views
0 replies
0 likes
Fiz o pgto e ainda não liberou minha conta premium
Fiz o pgto e ainda não liberou minha conta premium
168 Views
0 replies
0 likes
I would be listening to spotify at work with a auxiliary cord into a stero system and then it would stop playing after two or more songs when my phone locks cause I have a 15 min screen timeout and it's happened when I'd be driving and I would have t...
I would be listening to spotify at work with a auxiliary cord into a stero system and then it would stop playing after two or more songs when my phone locks cause I have a 15 min screen timeout and i...
251 Views
0 replies
0 likes
I use the same account and play the same song on web and mobile, however my mobile phone can't play the song:https://play.spotify.com/track/1lcMyVPjYXaXpdWPYzrs76 It does work on Web, I'm wondering is it due to the region constraint? However I checke...
I use the same account and play the same song on web and mobile, however my mobile phone can't play the song: https://play.spotify.com/track/1lcMyVPjYXaXpdWPYzrs76 It does work on Web, I'm ...
265 Views
0 replies
0 likes
Basically, when I am logged in to my app on my Xiaomi Redmi Note 3, it doesn't work. I launch it, it had a black screen for a few seconds, and then it goes straight back to the home screen or whatever screen I was on.If I clear the data to remove my ...
Basically, when I am logged in to my app on my Xiaomi Redmi Note 3, it doesn't work. I launch it, it had a black screen for a few seconds, and then it goes straight back to the home screen or whateve...
188 Views
0 replies
0 likes
Hi, I downloaden a few Albums to my mobile Phone. There is still enough storage. As far as i understood it, these Albums will be saved for 30 days. When i look into my Library and search only for downloaded Albums, they are remove after a few days. H...
Hi, I downloaden a few Albums to my mobile Phone. There is still enough storage. As far as i understood it, these Albums will be saved for 30 days. When i look into my Library and search only for dow...
Roadie
612 Views
5 replies
0 likes
I got a lil problem everytime I try to add a song on my saved music. I can't download it and I do have a premium account. How can I solve this?
I got a lil problem everytime I try to add a song on my saved music. I can't download it and I do have a premium account. How can I solve this?
Roadie
243 Views
1 replies
0 likes
I feel like I'm neglected by spotify, the AI has so many bugs it's just unacceptable and you guys don't even have Google now integration. It's just unacceptable!
I feel like I'm neglected by spotify, the AI has so many bugs it's just unacceptable and you guys don't even have Google now integration. It's just unacceptable!
222 Views
0 replies
0 likes
