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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387877 Views

545 replies

34 likes

Account
Free
  • 387877 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

7 likes

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Solved!! Offline

Spotify is telling me there's no internet connection. it won't play anything that isn't downloaded and it won't download anything new. I'm nowhere near 3k songs, which I hear is about the limit. In using it on a galaxy s6 and power saving mode is off...

Casual Listener

Spotify is telling me there's no internet connection. it won't play anything that isn't downloaded and it won't download anything new. I'm nowhere near 3k songs, which I hear is about the limit. In u...

DSBaron

Casual Listener

724 Views

2 replies

0 likes

  • 724 Views
  • 2 replies
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Solved!! Player Stops every few minutes

Using Spotify on an Xperia z5, newest Update.The music Stops playing every few minutes wjether i use headphones or Not.Starting again over the widget doesnt work, i habe to go to the App an Press Play there again.Restart and Deinstallation didnt work...

Newbie

Using Spotify on an Xperia z5, newest Update. The music Stops playing every few minutes wjether i use headphones or Not. Starting again over the widget doesnt work, i habe to go to the App an Press...

debzlang

Casual Listener

772 Views

3 replies

0 likes

  • 772 Views
  • 3 replies
  • 0 likes

DIDU

Hola, en dias pasados realize un viaje fuera de la ciudad y mis playslist que tenia descargadas en algun momento indeterminado se borraron, me aparecian pero debia descargarlas otras vez, no se a que se deba esto ya me ha sucedido en dos ocasiones, q...

Casual Listener

Hola, en dias pasados realize un viaje fuera de la ciudad y mis playslist que tenia descargadas en algun momento indeterminado se borraron, me aparecian pero debia descargarlas otras vez, no se a que...

didu

Casual Listener

730 Views

3 replies

0 likes

  • 730 Views
  • 3 replies
  • 0 likes

[Android][Playlists] Daily Mix fail in Bluetooth speaker

Cuando reproduzco un Daily Mix en mi reproductor Bluetooth no puedo cambiar de canción ni hacia adelante ni hacia atrás, además si recibo una llamada durante la reproducción la música continúa sonando.

Newbie

Cuando reproduzco un Daily Mix en mi reproductor Bluetooth no puedo cambiar de canción ni hacia adelante ni hacia atrás, además si recibo una llamada durante la reproducción la música continúa sonand...

407 Views

0 replies

0 likes

Android
Playlists
  • 407 Views
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Android app won't shuffle whole artist

I am having a problem where on the android app, I go to the artist and hit shuffle, and all it does is shuffle the "most popular" songs listed for that artist, I would like to know how to get it to shuffle the entire artist catalogue. thanks!

Newbie

I am having a problem where on the android app, I go to the artist and hit shuffle, and all it does is shuffle the "most popular" songs listed for that artist, I would like to know how to get it to s...

ErickRGuetta

Community Legend

723 Views

1 replies

1 likes

  • 723 Views
  • 1 replies
  • 1 likes

[Android Auto] playlists not playing same song order as app

I'm having an issue when using Spotify with Android auto. I have a "starred playlist" which contains songs that were added at random times. I have this list sorted on my phone and the desktop app with recently added on top. When I select this playlis...

Roadie

I'm having an issue when using Spotify with Android auto. I have a "starred playlist" which contains songs that were added at random times. I have this list sorted on my phone and the desktop app wit...

gilbert123456

Newbie

1316 Views

5 replies

1 likes

android auto
  • 1316 Views
  • 5 replies
  • 1 likes

Samsun Gear icon x

Hi,I'm Sofien. Sorry for my english but i'm italian. So, i bought samsung galaxy icon x how can i add my spotify playlist on local storage of this device?

Newbie

Hi, I'm Sofien. Sorry for my english but i'm italian.  So, i bought samsung galaxy icon x how can i add my spotify playlist on local storage of this device?

Joe

Community Legend

1540 Views

1 replies

0 likes

  • 1540 Views
  • 1 replies
  • 0 likes

Can't save whole album

Hello People,My problem is that I can't save a whole album. I can save a couple of songs but the other songs are grey. Does anyone know how to fix this problem? The album in particular is 'Young as the morning and old as the sea' from Passenger. I ha...

Newbie

Hello People, My problem is that I can't save a whole album. I can save a couple of songs but the other songs are grey. Does anyone know how to fix this problem? The album in particular is 'Young ...

Joe

Community Legend

796 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

turn app from offline to online

There appears to be no way to turn the app from offline to online. There is no settings button, no more button, nothing.

Newbie

There appears to be no way to turn the app from offline to online. There is no settings button, no more button, nothing.

Joe

Community Legend

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Cannot Add Songs To Playlist

Hey Guys, So I'm using an S7 Edge and recently having issues adding songs to playlists. When I click add to playlist on a song all that happens is it closes the options and doesn't bring up the playlists I could add the song to. Has anyone else exper...

Regular

Hey Guys,   So I'm using an S7 Edge and recently having issues adding songs to playlists. When I click add to playlist on a song all that happens is it closes the options and doesn't bring up ...

263 Views

0 replies

0 likes

  • 263 Views
  • 0 replies
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Daily Mix Problem

I accidentally pressed the ban button and then a countdown showed up. In that moment in exicetment, I banned an artist. But everything was so fast. I couldnt get what happened. So i tried same thing this time to solve what it is. And two artist banne...

Newbie

I accidentally pressed the ban button and then a countdown showed up. In that moment in exicetment, I banned an artist. But everything was so fast. I couldnt get what happened. So i tried same thing ...

433 Views

0 replies

2 likes

  • 433 Views
  • 0 replies
  • 2 likes

Changing country killed my Spotify settings

Hello, I'm Italian and work in the Netherlands.I always travel through the two countries many times (like weekends in Italy and working days in the Netherlands).I used to have my Spotify Premium since like 2 years working always correctly.I was regis...

Casual Listener

Hello, I'm Italian and work in the Netherlands. I always travel through the two countries many times (like weekends in Italy and working days in the Netherlands). I used to have my Spotify Premium ...

dacasanovat

Newbie

1338 Views

4 replies

0 likes

country
Premium
  • 1338 Views
  • 4 replies
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Solved!! Cannot play music

I have been using Spotify (without premium) for several months with my LG G5. Yesterday every time I pressed the play button a message that says “get premium now to play ad free music everywhere”. I checked internet connection and it was fine. Tried ...

Casual Listener

I have been using Spotify (without premium) for several months with my LG G5. Yesterday every time I pressed the play button a message that says “get premium now to play ad free music everywhere”. I ...

Chengcharmaine

Casual Listener

1348 Views

2 replies

0 likes

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  • 2 replies
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[Mobile][Music] Spotify Bug

I'm using Spotify Premium on my Galaxy S7 Edge. Recently, I noticed that the music doesn't stop playing even when answering calls and playing video on Facebook unlike before. I have to open Spotify and pause the music before I can watch video on YouT...

Casual Listener

I'm using Spotify Premium on my Galaxy S7 Edge. Recently, I noticed that the music doesn't stop playing even when answering calls and playing video on Facebook unlike before. I have to open Spotify a...

432 Views

0 replies

0 likes

Mobile
Music
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  • 0 likes

Superuser Contribution I cant play music in Spotify and explorer, chrome or other game.

Se cierra la aplicacion de Spotify en mi celular Lg g3 beat, cada ves que uso un explorador o juego algun juego. El juego no tiene activado el sonido. Pero porque se cierra la app de Spotify?

Newbie

Se cierra la aplicacion de Spotify en mi celular Lg g3 beat, cada ves que uso un explorador o juego algun juego. El juego no tiene activado el sonido. Pero porque se cierra la app de Spotify?

LucyLuLuu

Roadie

547 Views

2 replies

0 likes

  • 547 Views
  • 2 replies
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Music doesn't pause once headphones are removed

In the latest update, music carries on playing through the phone's speaker after the headphone has been removed. I'm on Android 7.1 (Google Pixel) and it seems like other people are having this issue on other phones/OS versions.

Casual Listener

In the latest update, music carries on playing through the phone's speaker after the headphone has been removed.   I'm on Android 7.1 (Google Pixel) and it seems like other people are having t...

kirashi

Community Legend

4689 Views

2 replies

3 likes

  • 4689 Views
  • 2 replies
  • 3 likes

Music on SD card not downloaded

I got a Samsung Galaxy S5 which I have transfered my music to the SD card beacuse I only have 16GB of internal storage. But when I transfered the music I lost the offline list, and I turned of the celluar network and Wi-Fi and I couldn't play music, ...

Regular

I got a Samsung Galaxy S5 which I have transfered my music to the SD card beacuse I only have 16GB of internal storage. But when I transfered the music I lost the offline list, and I turned of the ce...

Joe

Community Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

text verification

i am not receiving the code that spotify is sending me to update my payment details. i need to update my subscription not to be cut off..help!

Newbie

i am not receiving the code that spotify is sending me to update my payment details. i need to update my subscription not to be cut off..help!

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes