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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

anaExE

Newbie

373199 Views

540 replies

34 likes

Account
Free
  • 373199 Views
  • 540 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7444 Views

0 replies

7 likes

  • 7444 Views
  • 0 replies
  • 7 likes

Spotify app on broken device means I can't log in on new phone

Hiya, I had a Samsung but it got broken so am now using a different device. I downloaded the app again and tried to log in but it said that I already had an account set up in that name. I have gone on line and used the "log out on other devices" func...

Newbie

Hiya, I had a Samsung but it got broken so am now using a different device. I downloaded the app again and tried to log in but it said that I already had an account set up in that name. I have gone o...

Joe

Community Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Adobe Flash download

Hi there! I wanted to open my Spotify playlists on the app on my Chromebook. It always works perfectly. This evening I wanted to open the app again but instead I got an notification that I should download the Adobe Flash to use Spotify. Even though a...

Newbie

Hi there!   I wanted to open my Spotify playlists on the app on my Chromebook. It always works perfectly.   This evening I wanted to open the app again but instead I got an notification...

ErickRGuetta

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Playlist isnt working

I found a link to 5sos Ep but when i try to play on my laptop it won't work. I go on my laptop. I try to put the songs in a playlist on my phone but it won't work. I uninstalled it, put my account offline and still nothing is working. So if anyone ha...

Casual Listener

I found a link to 5sos Ep but when i try to play on my laptop it won't work. I go on my laptop. I try to put the songs in a playlist on my phone but it won't work. I uninstalled it, put my account of...

5sosfam2

Casual Listener

440 Views

4 replies

0 likes

  • 440 Views
  • 4 replies
  • 0 likes

Spotify não carrega conteúdo salvo em Artistas e Álbuns

Meu Spotify não carrega meu conteúdo salvo, como artistas e Álbuns, nem salva offline. Já reinstalei o aplicativo, removi meu dispositivo dos dispositivos off-line no site e o problema persiste. Quando reinstala, ele volta a funcionar normalmente, de...

Casual Listener

Meu Spotify não carrega meu conteúdo salvo, como artistas e Álbuns, nem salva offline. Já reinstalei o aplicativo, removi meu dispositivo dos dispositivos off-line no site e o problema persiste. Quan...

557 Views

0 replies

0 likes

bug
  • 557 Views
  • 0 replies
  • 0 likes

Solved!! Chromecast cannot launch from Android app

Hi all,Up until recently I could cast just fine from my OnePlus3, but recently the following happens: 1) I select the Chromecast device, just like before: 2) The Spotify load screen shows up on my TV as normal, but crashes after a while and goes back...

Music Fan

Hi all, Up until recently I could cast just fine from my OnePlus3, but recently the following happens:   1) I select the Chromecast device, just like before:   2) The Spotify load ...

mabullo

Casual Listener

1612 Views

9 replies

2 likes

  • 1612 Views
  • 9 replies
  • 2 likes

Daily Mix always the same

Hi all, Firstly, I would like to say that I absolutely love the new Daily Mix feature on Android! Unfortunately, every time that I leave the Daily Mix to maybe listen to another playlist, the next time I go to listen to the Daily Mix it starts playin...

Casual Listener

Hi all,   Firstly, I would like to say that I absolutely love the new Daily Mix feature on Android!   Unfortunately, every time that I leave the Daily Mix to maybe listen to another pla...

Joe

Community Legend

8758 Views

4 replies

7 likes

  • 8758 Views
  • 4 replies
  • 7 likes

Spotify 6.3.0.882 won't open xiaomi mi 5

Brief description of the issue:October 15 I realized that Spotify won't open, it crash when you try to open it.Steps to reproduce the issue:1. Open app2. Crash immediatelyFirst I did thisRebooting phone. Problem didn't changeUpdating Spotify or phone...

Casual Listener

Brief description of the issue: October 15 I realized that Spotify won't open, it crash when you try to open it. Steps to reproduce the issue: 1. Open app 2. Crash immediately First I did th...

Joe

Community Legend

1662 Views

2 replies

1 likes

6.3.0.882
Mi 5
spotify wont work
Xiaomi
  • 1662 Views
  • 2 replies
  • 1 likes

Song Not Available

So, I've got a couple songs that I put on my computer, and I followed the steps to get them to sync to my android device (Galaxy Note 4, running the latest versions) and whenever I try to play the songs, even though they are showing up in my playlist...

Casual Listener

So, I've got a couple songs that I put on my computer, and I followed the steps to get them to sync to my android device (Galaxy Note 4, running the latest versions) and whenever I try to play the so...

ThemisBro

Casual Listener

496 Views

3 replies

0 likes

  • 496 Views
  • 3 replies
  • 0 likes

Spotify won't play on my android phone

I'm not a premium member, but I've had Spotify on my phone since June. Recently my playlists will not play on my phone at all. I have tried logging in and out and have also uninstalled and reinstalled the app. Any help?

Casual Listener

I'm not a premium member, but I've had Spotify on my phone since June. Recently my playlists will not play on my phone at all. I have tried logging in and out and have also uninstalled and reinstalle...

xxavzxx

Casual Listener

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Solved!! All my songs are missing

Since the last update all my favourite songs are missing. Why?

Newbie

Since the last update all my favourite songs are missing. Why?

szywxws12

Casual Listener

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Solved!! App crash after start. xiaomi mi4i

When i click on the spotify icon the app starts into black screen. After a few seconds the app crashes i guess and i am back on the home screen of my phone. So I cant open and use the app. I already restared the phone and reinstalled the app still no...

Casual Listener

When i click on the spotify icon the app starts into black screen. After a few seconds the app crashes i guess and i am back on the home screen of my phone. So I cant open and use the app. I already ...

FH89

Casual Listener

1633 Views

3 replies

0 likes

  • 1633 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle play not working

I have a free account and every time I try to use the app with shuffle play it pops up that this is a premium feature only. I can't pick a song to play or shuffle play so there's very little keeping me from deleting the app and not using Spotify.

Casual Listener

I have a free account and every time I try to use the app with shuffle play it pops up that this is a premium feature only. I can't pick a song to play or shuffle play so there's very little keeping ...

Cherishmelody

Casual Listener

912 Views

8 replies

0 likes

  • 912 Views
  • 8 replies
  • 0 likes

Spotify stops when i use Google Chrome and when there is an ad with sound

Hi, I'm using spotify for Android 5.1.1 and when i use Google Chrome spotify often stops streaming because an ad with sound appears. How can I continue to listen to my music without these stops? Thank you very much.

Roadie

Hi, I'm using spotify for Android 5.1.1 and when i use Google Chrome spotify often stops streaming because an ad with sound appears. How can I continue to listen to my music without these stops? Than...

S3ndG

Roadie

1119 Views

2 replies

0 likes

  • 1119 Views
  • 2 replies
  • 0 likes

If you how to deal with the situation , please help

I don't know why I can't control the the song playing in my lock screen and can control it only when I make it in the Spotify app . How can I make changes or do anything to make it able to be controlled even I am using other apps. Please helpPS I am ...

Newbie

I don't know why I can't control the the song playing in my lock screen and can control it only when I make it in the Spotify app . How can I make changes or do anything to make it able to be control...

Dreadlord

Community Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution I keep recieving a download error message for maximum download limit

Can anyone help me.. this error message comes up however then it will download some songs then stop and the selected songs and albums will be in waiting to download. Is there anyway i can clear this error so i can download whatever and however many s...

Newbie

Can anyone help me.. this error message comes up however then it will download some songs then stop and the selected songs and albums will be in waiting to download. Is there anyway i can clear this ...

MaryS

Roadie

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes

Songs not playing keep saying no available

Not letting my play songs keep telling me the songs are not available what's the problem??

Newbie

Not letting my play songs keep telling me the songs are not available what's the problem??

Nico

Community Legend

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Offline Playlists disappering

all my playlists offline are disappearing, need to download again and again, I'm tired of this problem ... please help me (I HAVE PREMIUM ACCESS)

Casual Listener

all my playlists offline are disappearing, need to download again and again, I'm tired of this problem ... please help me   (I HAVE PREMIUM ACCESS)

farofaoz

Casual Listener

369 Views

2 replies

1 likes

  • 369 Views
  • 2 replies
  • 1 likes

Daily Mix doesn't update

Hello,I have Spotify Premium and saw 4 daily Mix options for me to choose a few weeks ago; now only one daily Mix is available and it has been the same song list the entire time. Does it need a refresh of some sort? It's a great feature and I want to...

Casual Listener

Hello, I have Spotify Premium and saw 4 daily Mix options for me to choose a few weeks ago; now only one daily Mix is available and it has been the same song list the entire time. Does it need a ref...

bgraybow

Casual Listener

2719 Views

2 replies

0 likes

  • 2719 Views
  • 2 replies
  • 0 likes

I cannot log into my account thru Android. Can anybody help me?

I just changed my password, went for premium version from my laptop and keep trying to log in on my smart phone but it fails again and again. Any ideas what is going on?

Newbie

I just changed my password, went for premium version from my laptop and keep trying to log in on my smart phone but it fails again and again. Any ideas what is going on?

Joe

Community Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes