Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
112821 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
226941 Views
144 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
585008 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
481243 Views
577 replies
40 likes
Really appreciated this feature stayed with android longer than apple but alas no longer. I use the starred list to create a playlist of my very favcourite songs and often shuffle this. It's often nice to listen to stuff one has added most recently b...
Really appreciated this feature stayed with android longer than apple but alas no longer. I use the starred list to create a playlist of my very favcourite songs and often shuffle this. &nb...
Community Legend
768 Views
1 replies
0 likes
There's been an avalanche of posts recently reporting the following issues: No notification bar Widget/notification controls not working Bluetooth controls not working Music not pausing when receiving/making calls The volume of posts across a large n...
There's been an avalanche of posts recently reporting the following issues: No notification bar Widget/notification controls not working Bluetooth controls not working Music not pausing whe...
1042 Views
0 replies
0 likes
Hey, Ive got a family premium for a while and everything worked fine untill a few days ago every time I click on a song a window opens(go to song radio/artist and so on) and the song itselfs doesnt play. If i want to play anything just by shuffle pla...
Hey, Ive got a family premium for a while and everything worked fine untill a few days ago every time I click on a song a window opens(go to song radio/artist and so on) and the song itselfs doesnt p...
Community Legend
8682 Views
6 replies
0 likes
HTC M9 - recently updated OSSpotify version - 6.5.0.1816 armV7 All the songs I had downloaded are no longer downloaded and won't play offline......I also am having trouble with my storage being full, but there is no option on spotify to select my SD ...
HTC M9 - recently updated OS Spotify version - 6.5.0.1816 armV7 All the songs I had downloaded are no longer downloaded and won't play offline...... I also am having trouble with my storag...
Community Legend
804 Views
1 replies
0 likes
Hi there! I was just wondering how come my playlist has the green button showing that it is downloaded, yet I can't see nor play any songs from that playlist? I am a premium user, of course, and also have my spotify in offline mode to not use any of ...
Hi there! I was just wondering how come my playlist has the green button showing that it is downloaded, yet I can't see nor play any songs from that playlist? I am a premium user, of course, and also...
Spotify Star
1644 Views
3 replies
0 likes
Here are facts:ASUS Zenfone 2 (Z00AD)Stock 5.0Spotify 6.5.0.1816SD card's file system doesn't mount automatically on boot (cause is unknown, investigation still ongoing, but I don't think that's The problem).Here's what happens:I accidentally forget ...
Here are facts: ASUS Zenfone 2 (Z00AD) Stock 5.0 Spotify 6.5.0.1816 SD card's file system doesn't mount automatically on boot (cause is unknown, investigation still ongoing, but I don't think tha...
Casual Listener
1961 Views
2 replies
0 likes
ProblemsPlaying Spotify. Receive a call and Spotify keeps playingPlaying via BT on car stereo. Turn off car.music plays on phone.Had only started happening recently.Have reinstalled Spotify several times to no avail.Any suggestions?
Problems Playing Spotify. Receive a call and Spotify keeps playing Playing via BT on car stereo. Turn off car.music plays on phone. Had only started happening recently. Have reinstalled Spoti...
Casual Listener
8643 Views
23 replies
5 likes
Phone : Sony M4 - Android 6.Problem:I have Raspberry Pi which spread internet conection via bluetooth (Blueman -> Service).Phone have connection to Internet and I can listen music.But when I want to download music to my library Spotyfy says "To downl...
Phone : Sony M4 - Android 6. Problem: I have Raspberry Pi which spread internet conection via bluetooth (Blueman -> Service). Phone have connection to Internet and I can listen music. But when...
Casual Listener
1025 Views
3 replies
0 likes
When I'm playing song on my phone the sound is distorted/robotic hollow. The problem is only from Spotify as I've been playing videos on YouTube without any sound problems. Anyone encountered the problem as mine?
When I'm playing song on my phone the sound is distorted/robotic hollow. The problem is only from Spotify as I've been playing videos on YouTube without any sound problems. Anyone encountered the pro...
552 Views
0 replies
0 likes
I have a samsung galaxy s4, when im using spotify the max volume is first till low butik after a few minutes something happens and The volume is all of a sudden super high. I mean a permanent ear damage is very possible. Any ideas om what could cause...
I have a samsung galaxy s4, when im using spotify the max volume is first till low butik after a few minutes something happens and The volume is all of a sudden super high. I mean a permanent ear ...
Newbie
14240 Views
38 replies
2 likes
I have repeatedly reported these issues; and I would get issues where the widget is unresponsive; I cannot stop the music unless I open the app. Another issue I am dealing with, is when I remove my headset, the music continues to play; rather automat...
I have repeatedly reported these issues; and I would get issues where the widget is unresponsive; I cannot stop the music unless I open the app. Another issue I am dealing with, is when I remove my h...
Community Legend
920 Views
2 replies
0 likes
How can I see what I'm downloading? If I click on the notifications on my cellphone it doesn't open a page that shows me what I'm downloading at the moment. I need to understand since it says that I'm downloading 1138 songs but I don't know why. Than...
How can I see what I'm downloading? If I click on the notifications on my cellphone it doesn't open a page that shows me what I'm downloading at the moment. I need to understand since it says that I'...
Community Legend
504 Views
1 replies
0 likes
Our family just started a plan for Premium spotify. It says I am successfully part of the plan online, but I am still getting ads and can't use premium features on the phone ap. I have logged out and logged back in again and it has not resolved the p...
Our family just started a plan for Premium spotify. It says I am successfully part of the plan online, but I am still getting ads and can't use premium features on the phone ap. I have logged out and...
Community Legend
619 Views
3 replies
0 likes
I want to download my music to my SD card however when I go to settings it doesn't give me the storage option to switch to SD card.
I want to download my music to my SD card however when I go to settings it doesn't give me the storage option to switch to SD card.
Community Legend
586 Views
1 replies
0 likes
When I select Running from the Browse menu there are no playlists, only the section headings "Featured" and "Running Originals" with blank space in between (see screenshot). Tapping anywhere has no result. I have already tried restarting the phone, r...
When I select Running from the Browse menu there are no playlists, only the section headings "Featured" and "Running Originals" with blank space in between (see screenshot). Tapping anywhere has no r...
Casual Listener
699 Views
3 replies
0 likes
I've connected Musixmatch to Spotify for several times before but the floating lyrics function still doesn't work. No lyrics appear when I play a song. I think I've turned on every function needed for the authorisation. I just want to read some lyric...
I've connected Musixmatch to Spotify for several times before but the floating lyrics function still doesn't work. No lyrics appear when I play a song. I think I've turned on every function needed fo...
Community Legend
714 Views
1 replies
0 likes
I use my tablet(s) and Chromecast Audio to stream multiroom audio in my house. Every time I want to put on some music, the tablet starts playing music. I have to go to Chromecast devices. Pick my "Play everywhere" device. Wait a minute for it to conn...
I use my tablet(s) and Chromecast Audio to stream multiroom audio in my house. Every time I want to put on some music, the tablet starts playing music. I have to go to Chromecast devices...
1090 Views
0 replies
14 likes
I've just cancelled my subscription. I've been a paying customer for more than 4 years, but the bugs of the last weeks/months made using Spotify a nightmare. I know that there are threads for all the issues mentioned in the title. Unfortunately, deve...
I've just cancelled my subscription. I've been a paying customer for more than 4 years, but the bugs of the last weeks/months made using Spotify a nightmare. I know that there are threads f...
534 Views
0 replies
1 likes
I've been on Spotify for a while sharing music via the app on my phone. Recently the option to share via the app is no longer available, instead I'm directed to other applications to share music with friends. Any ideas on how to rectify this?- my Fac...
I've been on Spotify for a while sharing music via the app on my phone. Recently the option to share via the app is no longer available, instead I'm directed to other applications to share music with...
Casual Listener
1058 Views
5 replies
0 likes
Is 1.18GB of background data unusual?I don't listen to music through cellular and have only used 193MB of foreground data. I had the cellular downloads turned on for a couple of days. One of which the app updated, which I'm assuming has caused my lim...
Is 1.18GB of background data unusual? I don't listen to music through cellular and have only used 193MB of foreground data. I had the cellular downloads turned on for a couple of days. One ...
Casual Listener
2207 Views
5 replies
0 likes
