Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4760 Views

0 replies

6 likes

  • 4760 Views
  • 0 replies
  • 6 likes

Playlist

All my playlist have disappeared and I cant download them. Not happy at all. How can I get my playlist downloaded so I can listen to them

Casual Listener

All my playlist have disappeared and I cant download them. Not happy at all. How can I get my playlist downloaded so I can listen to them

Joe

Community Legend

375 Views

3 replies

0 likes

  • 375 Views
  • 3 replies
  • 0 likes

App goes in crash

Hi all.I've a problem with Android app.Every time i try to open the details of a song in reproduction (the menu where i see the cover of the song and other commands of reproduction) the app goes in crash and i can't open it again.I need to delete all...

Newbie

Hi all. I've a problem with Android app. Every time i try to open the details of a song in reproduction (the menu where i see the cover of the song and other commands of reproduction) the app goes ...

Joe

Community Legend

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Solved!! background play

now when i play sotify on my phone, i'll have to go into the app each time to skip,play or change the track. Meaning, the playback options are not coming on the roll down menu. Usually it stops when i pull out the headphones but its not doing so anym...

Casual Listener

now when i play sotify on my phone, i'll have to go into the app each time to skip,play or change the track. Meaning, the playback options are not coming on the roll down menu. Usually it stops when ...

robin4t

Casual Listener

15905 Views

3 replies

2 likes

  • 15905 Views
  • 3 replies
  • 2 likes

[PREMIUM] Problem downloading the best quality songs/albums/playlists

Hi. I have problem with offline musics' quality. To get the best quality (checked settings the best quality is on) I have to uninstall app, remove all Spotify files, install Spotify and redownload albums/songs again. After this I get songs with the b...

Music Fan

Hi. I have problem with offline musics' quality. To get the best quality (checked settings the best quality is on) I have to uninstall app, remove all Spotify files, install Spotify and redownload al...

markspl_

Music Fan

561 Views

2 replies

0 likes

  • 561 Views
  • 2 replies
  • 0 likes

How can I check which songs Spotify can't download?

I have quite a lot of playlists selected to be downloaded to phone, but every so often (couple times a day at least) I see this notification that spotify is trying to download song 0 from 11, and then it stops. Clearly some of the playlists contain s...

Gig Goer

I have quite a lot of playlists selected to be downloaded to phone, but every so often (couple times a day at least) I see this notification that spotify is trying to download song 0 from 11, and the...

depesz

Gig Goer

614 Views

2 replies

0 likes

  • 614 Views
  • 2 replies
  • 0 likes

Spotify on Lock Screen/Action Bar

New Galaxy S7 with updates, fresh install of Spotify. Music plays, home screen widget works, but not widget on Lock Screen or on the drop down menu like there used to be.

Newbie

New Galaxy S7 with updates, fresh install of Spotify. Music plays, home screen widget works, but not widget on Lock Screen or on the drop down menu like there used to be.

Joe

Community Legend

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

Offline mode bug?

For the last few versions now - I can't recall exactly when it happened- but I've noticed what I can only call a bug.Problem:Any time Spotify is closed out of memory in Offline mode it clears your playlists (even synced songs/lists) and you are REQUI...

Newbie

For the last few versions now - I can't recall exactly when it happened- but I've noticed what I can only call a bug. Problem: Any time Spotify is closed out of memory in Offline mode it clears...

Joe

Community Legend

723 Views

1 replies

0 likes

  • 723 Views
  • 1 replies
  • 0 likes

Cromecast randomly skipping songs

When I'm casting Spotify from my nexus 6p to a chromecast at work it will randomly stop playing and skip the song it was playing, like it's halfway in a song and then it just goes to the next song.

Casual Listener

When I'm casting Spotify from my nexus 6p to a chromecast at work it will randomly stop playing and skip the song it was playing, like it's halfway in a song and then it just goes to the next song.

419 Views

0 replies

0 likes

  • 419 Views
  • 0 replies
  • 0 likes

Jim Beam advertisement always crashes app

As the subject states, the Jim Beam advertisement always crashes the Spotify app. I am currently using 6.3.0.882. Is this a common issue, or is it something that only I have experienced? Every other ad plays without any issue.

Newbie

As the subject states, the Jim Beam advertisement always crashes the Spotify app. I am currently using 6.3.0.882. Is this a common issue, or is it something that only I have experienced? Every other ...

marlonsphere

Roadie

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Spotify crash when i log in to facebook account.

Spotify crashing when i log in to account linked with facebook. I tried to find a way to inlink my account from facebook but it appears to be impossible, since there is no way to contact support and that appears to be the only way to do it. When i lo...

Newbie

Spotify crashing when i log in to account linked with facebook. I tried to find a way to inlink my account from facebook but it appears to be impossible, since there is no way to contact support and ...

marlonsphere

Roadie

864 Views

1 replies

0 likes

  • 864 Views
  • 1 replies
  • 0 likes

Missing downloads after factory reset on Galaxy S5.

I've just done a factory reset on my galaxy s5 and reinstalled spotify. However ny downloaded files on my sd cards aren't showing up in my library. They are still on my sd card and I've selected the sd option within spotify.How do I get the fresh ins...

Newbie

I've just done a factory reset on my galaxy s5 and reinstalled spotify. However ny downloaded files on my sd cards aren't showing up in my library. They are still on my sd card and I've selected the ...

marlonsphere

Roadie

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Can't play songs, but can only play on shuffle

I tried the free 7 day trial and after that it doesn't let me play any music, but only when I press the shuffle play is when it could play. Could anyone help out?

Newbie

I tried the free 7 day trial and after that it doesn't let me play any music, but only when I press the shuffle play is when it could play. Could anyone help out?

StevenYuan

Music Fan

613 Views

2 replies

0 likes

  • 613 Views
  • 2 replies
  • 0 likes

Download problems

HI - I just started using Spotify and am having trouble downloading to play offline. I have watched all my songs download as per the instructions on here, but then the dissapear when i re-open Spotify. I go to songs and they are not there. Plus, i ca...

Newbie

HI - I just started using Spotify and am having trouble downloading to play offline.   I have watched all my songs download as per the instructions on here, but then the dissapear when i re-op...

marlonsphere

Roadie

4254 Views

1 replies

1 likes

  • 4254 Views
  • 1 replies
  • 1 likes

Premium features on Android not working

I own a premium account so I guess I can download music on my device and hear it whitout Internet connection. The fact is that if I open Spotify without connection, it does not show my music or playlist (previously downloaded), sometimes it crashes u...

Newbie

I own a premium account so I guess I can download music on my device and hear it whitout Internet connection. The fact is that if I open Spotify without connection, it does not show my music or playl...

marlonsphere

Roadie

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Spotify doesn't let me use audio controls through a bluetooth radio?

I always connect my phone(running android 6.0.1) to my car radio's bluetooth, I have a bunch of music playing apps that let me use the controls on the radio, but when I connect with spotify it doesn't let me use any controls. Is this a bug or am I do...

Casual Listener

I always connect my phone(running android 6.0.1) to my car radio's bluetooth, I have a bunch of music playing apps that let me use the controls on the radio, but when I connect with spotify it doesn'...

Joe

Community Legend

791 Views

4 replies

2 likes

  • 791 Views
  • 4 replies
  • 2 likes

New phone and I can not access previous premium

I recently got a new phone and I had set up my spotify account on my old one. RIP i dropped it in my bowl of ramen noodles. I was paying for premium then and now when I log in it is telling me to try premium free trial and all if my saved music and p...

Casual Listener

I recently got a new phone and I had set up my spotify account on my old one. RIP i dropped it in my bowl of ramen noodles. I was paying for premium then and now when I log in it is telling me to try...

Joe

Community Legend

393 Views

3 replies

0 likes

  • 393 Views
  • 3 replies
  • 0 likes

SPOTIFY ON GEAR FIT 2

Hello, Im From Mexico, just bought my Gear Fit 2, however, I cannot find the native Spotify app on the gear store. Is it available yet?

Newbie

Hello, Im From Mexico, just bought my Gear Fit 2, however, I cannot find the native Spotify app on the gear store. Is it available yet?

Joe

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Solved!! I got robbed, how can I desactivate Spotify on my stolen mobile phone?

Hello Spotify Support,I'm writing to you because some days ago I got robbed of my mobile phone and I had the Spotify App on it. I've already changed my password with the computer, but I was wondering if the App has been desacivate so the thieft can't...

Casual Listener

Hello Spotify Support, I'm writing to you because some days ago I got robbed of my mobile phone and I had the Spotify App on it. I've already changed my password with the computer, but I w...

ggreta16

Casual Listener

794 Views

2 replies

0 likes

  • 794 Views
  • 2 replies
  • 0 likes