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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Keanbro

Newbie

399360 Views

548 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8576 Views

0 replies

7 likes

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Rinnovo Account

Ciao a tutti se disattivo l'account premium mi si disattiva adesso o al termine del periodo dell'abbonamento?

Newbie

Ciao a tutti se disattivo l'account premium mi si disattiva adesso o al termine del periodo dell'abbonamento?

292 Views

0 replies

0 likes

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Local file becomes a different song when synced

Hello,I have the following problem. I have some albums which are not on Spotify, so I bought and imported them into iTunes. After that I put them into a playlist which I then sync onto my phone. Everything works fine except for a few songs. Eg: On on...

Regular

Hello, I have the following problem. I have some albums which are not on Spotify, so I bought and imported them into iTunes. After that I put them into a playlist which I then sync onto my phone. Ev...

mlgfx

Regular

418 Views

2 replies

0 likes

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Android 6 update - Spotify now runs slowly

Brief description of the issue: After the update to Android version 6.0, Spotify is taking a long time to carry out actions. This includes loading a playlist, loading the list of playlists, starting to play songs (sometimes up to 2 minutes to begin p...

Music Fan

Brief description of the issue: After the update to Android version 6.0, Spotify is taking a long time to carry out actions. This includes loading a playlist, loading the list of playlists, starting ...

522 Views

0 replies

1 likes

  • 522 Views
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Me elimina mis canciones sincronizadas

Buenas, quizás tengan mas quejas sobre este problema.Desde el día de ayer, se eliminaron mis canciones sincronizadas, mis grupos y albums guardados (Sin eliminar caché y datos), al volverme a logear, me muestra todo de nuevo, pero al paso de un tiemp...

Casual Listener

Buenas, quizás tengan mas quejas sobre este problema. Desde el día de ayer, se eliminaron mis canciones sincronizadas, mis grupos y albums guardados (Sin eliminar caché y datos), al volverme a logea...

GeminiBastard

Casual Listener

402 Views

2 replies

0 likes

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Samsung G6 motherboard crash

My G6 cell phone crashed and had to be replaced. All my info was gone including apps and Spotify. Now i tried getting back into Spotify and they are saying i need to pay for premium which i already have had. What do i do now?

Newbie

My G6 cell phone crashed and had to be replaced. All my info was gone including apps and Spotify. Now i tried getting back into Spotify and they are saying i need to pay for premium which i already h...

osornios

Spotify Star

462 Views

1 replies

0 likes

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Solved!! Will only play chosen song in background

I've had this issue ever since I got my new Galaxy S6. I have tried the clean reinstall of the app recommended by another thread and also have logged out and logged back in. For reference, I do have Spotify Premium. If I choose a song on the app and ...

Casual Listener

I've had this issue ever since I got my new Galaxy S6.  I have tried the clean reinstall of the app recommended by another thread and also have logged out and logged back in.  For reference...

sirmack

Casual Listener

508 Views

2 replies

0 likes

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Wont connect

Spotify always says no internet connection but im clearly connected...as im posting on here lol. Im not in offline mode, cant look at any new songs browse and home just keep loading while saying no internet connection

Newbie

Spotify always says no internet connection but im clearly connected...as im posting on here lol. Im not in offline mode, cant look at any new songs browse and home just keep loading while saying no i...

DylanDakota

Roadie

372 Views

1 replies

0 likes

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Whole Lotta Chromecasts

Got a One plus X for a while and use Spotify premium.Very strange thing it that I get a hole list of "available" google casts, see attached picture.fyi, I only got one Chromecast, since then spotify loads images, playlists etc. very slow (startup is ...

Regular

Got a One plus X for a while and use Spotify premium. Very strange thing it that I get a hole list of "available" google casts, see attached picture. fyi, I only got one Chromecast, since then spot...

311 Views

0 replies

0 likes

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[Android][Subscription] support

Demand Spotify have a phone support number because my problems are not covered in ANY HELP SECTIONS and I can't get a hold of anybody anyway at all it's just bull**bleep** for them to be a phone app and not be able to communicate with them by phone! ...

Casual Listener

Demand Spotify have a phone support number because my problems are not covered in ANY HELP SECTIONS and I can't get a hold of anybody anyway at all it's just bull**bleep** for them to be a phone app ...

nbutler555

Casual Listener

589 Views

2 replies

0 likes

Android
Subscription
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I HATE SPOTIFY CONNECT!!! TURN THIS **bleep** OFF ALREADY!

My car has an android console.. Spotty**bleep** did NEVER asked me anything or prompt me and now it always plays the music on my PC at home. If I don't turn on the Hotspot in my car for the console to connect to I can play what's stored on the consol...

Casual Listener

My car has an android console..  Spotty**bleep** did NEVER asked me anything or prompt me and now it always plays the music on my PC at home. If I don't turn on the Hotspot in my car for the ...

364 Views

0 replies

0 likes

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Not playing all the songs of an Atist when playing by Artist

So I like the "play by artist" feature, it allows me to listen to everything the chosen Artist has available. In many many Artist I've found that it tends to play the same 4-5 songs (in some cases up to 10-12) over and over instead of searching for t...

Newbie

So I like the "play by artist" feature, it allows me to listen to everything the chosen Artist has available. In many many Artist I've found that it tends to play the same 4-5 songs (in some cas...

360 Views

0 replies

0 likes

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Solved!! Spotify App Says "Download" instead of "Available Offline"

I have spotify premium but when I open a playlist or song instead of the typical "Available Offline" toggle button mine says "Download." What does that mean? Is it the same thing? What am I missing here? Screenshot attached....

Newbie

I have spotify premium but when I open a playlist or song instead of the typical "Available Offline" toggle button mine says "Download." What does that mean? Is it the same thing? What am I missing h...

Joe

Community Legend

718 Views

1 replies

0 likes

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offline tracks unsynced

Hi there,from time to time, all offline-tracks are unsynced after restart.Message = using more then 3 devicesTherefore since three month, I only use two devices at a time to be sure this will not happen again.Today I checked how many devices are show...

Casual Listener

Hi there, from time to time, all offline-tracks are unsynced after restart. Message = using more then 3 devices Therefore since three month, I only use two devices at a time to be sure this will n...

kofi209

Casual Listener

513 Views

2 replies

0 likes

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Donwloading? But I haven't added any new offline tracks.

Nearly every time I open Spotify i get the 'downloading x out of x' notification on my phone. But I haven't added any new tracks to my offline library... Neither have I chosen to have any playlists not under my control as offline. So it can't be that...

Music Fan

Nearly every time I open Spotify i get the 'downloading x out of x' notification on my phone. But I haven't added any new tracks to my offline library... Neither have I chosen to have any playlists n...

299 Views

0 replies

0 likes

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Offline Music Bug

I always have all my music available offline (by pressing the very vulnerable Available Offline button). It works fine. But today I took out my phone's (Z5) old SIM card and changed it for a new one. When the phone was on again, I opened Spotify and ...

Regular

I always have all my music available offline (by pressing the very vulnerable Available Offline button). It works fine. But today I took out my phone's (Z5) old SIM card and changed it for a new one....

Nayibmc

Regular

438 Views

2 replies

0 likes

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Won't let me listen offline?

I have Spotify premium but all of a sudden I can't play downloaded songs offline. I've tried turning it off and on again twice, uninstalled Spotify and installed it again, then when I went to download the songs on my playlists it now says I don't hav...

Casual Listener

I have Spotify premium but all of a sudden I can't play downloaded songs offline. I've tried turning it off and on again twice, uninstalled Spotify and installed it again, then when I went to downloa...

KatesHere

Community Legend

7813 Views

6 replies

7 likes

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Music stopps after 3 tracks automatically?!

Im hearing music in my car with my Samsung Galaxy A5 (via aux or bluetooth) and the music stops automatically (app is shutting down) after 3-4 tracks. So I have to restart the app. I already uninstalled the app and downloaded it again, but nothing ch...

Casual Listener

Im hearing music in my car with my Samsung Galaxy A5 (via aux or bluetooth) and the music stops automatically (app is shutting down) after 3-4 tracks. So I have to restart the app. I already uni...

292 Views

0 replies

0 likes

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VERY slow change of tracks

So spotify updated the android again, and now it's incredibly slow to change tracks. I am trying to listen to a playlist of songs that are avaialble offline on my mobile (hence there's no way to blame internet connection), and it ha taken up to 5min ...

Regular

So spotify updated the android again, and now it's incredibly slow to change tracks. I am trying to listen to a playlist of songs that are avaialble offline on my mobile (hence there's no way to blam...

SheepDip82

Casual Listener

2609 Views

5 replies

0 likes

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