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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4113 Views

0 replies

6 likes

  • 4113 Views
  • 0 replies
  • 6 likes

Super slow after marshmallow upgrade

The app will start up and work well for the first few minutes. After that it takes forever to load or switch tracks, and sometimes when clicking an album, the tracks won't even show up. Brand new phone, just installed, no offline play list.LG V10 And...

Casual Listener

The app will start up and work well for the first few minutes. After that it takes forever to load or switch tracks, and sometimes when clicking an album, the tracks won't even show up. Brand new pho...

Fungusamongus98

Casual Listener

590 Views

3 replies

1 likes

  • 590 Views
  • 3 replies
  • 1 likes

Offline songs keep getting deleted

This is the 4th time this has happened and i'm getting pretty frustrated since i am paying for premium. All the songs i have downloaded onto my device have been deleted because it says that, "you have reached the maximum of three devices", when i am ...

Newbie

This is the 4th time this has happened and i'm getting pretty frustrated since i am paying for premium. All the songs i have downloaded onto my device have been deleted because it says that, "you hav...

Joe

Community Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Connection problem

Hi, I've been suffering this problem since I have smartphone. I don't know why but while I have my app open my Spotify internet conection works perfectly (in the streets, at work, at home, etc...) but when I leave the app, it disconects from internet...

Casual Listener

Hi, I've been suffering this problem since I have smartphone. I don't know why but while I have my app open my Spotify internet conection works perfectly (in the streets, at work, at home, etc...) bu...

Joe

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Unable to log into my spotify account on phone

Hi I am using a oneplus phone. I installed spotify and tried logging in. It gave me the error incorrect usrname/ password. I re-installed the app and then changed the password but I am still getting the same error. I am using a one plus phone. Kindly...

Casual Listener

Hi I am using a oneplus phone. I installed spotify and tried logging in. It gave me the error incorrect usrname/ password. I re-installed the app and then changed the password but I am still getting ...

osornios

Spotify Star

425 Views

2 replies

0 likes

  • 425 Views
  • 2 replies
  • 0 likes

Need help logging into my Galaxy 7 cell phone

Just signed up for the family plan online and it will not let me sign into my account on my cell phone.It tells I don't have a account.But when I go sign onto my laptop there's no issue with the matter. I just signed up and I am having problems out o...

Newbie

Just signed up for the family plan online and it will not let me sign into my account on my cell phone.It tells I don't have a account.But when I go sign  onto my laptop there's no issue with th...

osornios

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Spotify on android wont stay open or play music.

When I try to open spotify it instantly closes. I've done a complete uninstall and restart, all of the trouble shooting things and it still isn't usable.

Casual Listener

When I try to open spotify it instantly closes. I've done a complete uninstall and restart, all of the trouble shooting things and it still isn't usable.

Joe

Community Legend

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Suggested Songs

I'm trying to listen to a specific album, and I don't mind that it's shuffled, or that ads play every now and then, but what I do find incredibly bothersome and unappealing about this app is that, recently, it keeps playing unending strings of "sugge...

Casual Listener

I'm trying to listen to a specific album, and I don't mind that it's shuffled, or that ads play every now and then, but what I do find incredibly bothersome and unappealing about this app is that, re...

tjones17

Gig Goer

398 Views

1 replies

2 likes

  • 398 Views
  • 1 replies
  • 2 likes

Play mp3 files on my mobile phone

I have added a couple of mp3 files to one of my playlists and while they can be played in the desktop version I'm still having trouble getting them to play on my mobile (the songs are greyed out right now). The files are on the phone too of course, b...

Casual Listener

I have added a couple of mp3 files to one of my playlists and while they can be played in the desktop version I'm still having trouble getting them to play on my mobile (the songs are greyed out righ...

HoneySue

Casual Listener

769 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Por qué no puedo ver lo que escuchan mis amigos en tiempo real?

No puedo observar lo que mis amigos escuchan en tiempo real, ni desde mi tablet ni desde el celular. Alguien sabe como resolverlo?

Casual Listener

No puedo observar lo que mis amigos escuchan en tiempo real, ni desde mi tablet ni desde el celular. Alguien sabe como resolverlo?

padd20OmG

Newbie

17689 Views

4 replies

1 likes

  • 17689 Views
  • 4 replies
  • 1 likes

Solved!! Spotify lost my playlist

Hi, spotify (probably) lost my playlist and I would like to have it back. What can I do?

Casual Listener

Hi, spotify (probably) lost my playlist and I would like to have it back. What can I do?

mzwagemakers

Roadie

604 Views

1 replies

0 likes

  • 604 Views
  • 1 replies
  • 0 likes

Solved!! I can't login anymore

I can't login anymore neither with Facebook nor password/email. I uninstalled reinstalled but that didn't work. The error i getbis Invalid username/ passwordSamsung s6 on marshmallow

Roadie

I can't login anymore neither with Facebook nor password/email. I uninstalled reinstalled but that didn't work. The error i getbis Invalid username/ password Samsung s6 on marshmallow

tinalbutlergb

Newbie

27598 Views

9 replies

1 likes

Login problems android
  • 27598 Views
  • 9 replies
  • 1 likes

Solved!! Spotify doesn't recognize device as tablet

I am using Spotify on the tablet that came with my 2016 Vizio M-Series Smart TV. It only allows shuffle play like it would on phones. How do I get this fixed/report to Spotify devs?

Newbie

I am using Spotify on the tablet that came with my 2016 Vizio M-Series Smart TV. It only allows shuffle play like it would on phones. How do I get this fixed/report to Spotify devs?

Joe

Community Legend

1992 Views

1 replies

0 likes

  • 1992 Views
  • 1 replies
  • 0 likes

App crashing too often

I can't stand it anymore. When I listen to an album the app crashes 3-5 times. It's horrible. It destroys the whole atmosphere and emotion of listenning to a song/album. I'm a premium user and I want a solution for this. I already reinstalled it, reb...

Newbie

I can't stand it anymore. When I listen to an album the app crashes 3-5 times. It's horrible. It destroys the whole atmosphere and emotion of listenning to a song/album. I'm a premium user and I want...

Knyaf

Roadie

434 Views

2 replies

0 likes

  • 434 Views
  • 2 replies
  • 0 likes

"This song is not available"

I have premium and I'm having problems playing music I haven't downloaded. I have Internet and WiFiPlease help

Newbie

I have premium and I'm having problems playing music I haven't downloaded. I have Internet and WiFi Please help

Joe

Community Legend

612 Views

5 replies

0 likes

  • 612 Views
  • 5 replies
  • 0 likes

songs ( offline) remove from playlist

Hi,I'm on the vacations and i don't have good internet, that's why i bought spotify premium. Today songs (which were downloaded) removed out from the playlist and i cant listen songs off-line. I've get a little angry... Plz help. Sorry for my English...

Casual Listener

Hi, I'm on the vacations and i don't have good internet, that's why i bought spotify premium. Today songs (which were downloaded) removed out from the playlist and i cant listen songs off-line. I've...

jakub69

Casual Listener

385 Views

2 replies

0 likes

  • 385 Views
  • 2 replies
  • 0 likes

Solved!! Streaming to another Music player

Hello,recently I downloaded a music player and couldn't figure out how to sync it to my spotify account. Is there any way possible to do that? Sincerely, Jeremy

Casual Listener

Hello,recently I downloaded a music player and couldn't figure out how to sync it to my spotify account. Is there any way possible to do that? Sincerely, Jeremy

jeoffrey_jimena

Newbie

14273 Views

3 replies

0 likes

  • 14273 Views
  • 3 replies
  • 0 likes

Spotify stops playning after every song

HiI have i problem whit all my androids units (Samung Galaxy s5 and Samsung Galaxy Tab s2). Spotify stops playning after every song even though I have shuffel activated. I have already tried to reinstalled the app several times and emtyed cache, but ...

Newbie

Hi I have i problem whit all my androids units (Samung Galaxy s5 and Samsung Galaxy Tab s2). Spotify stops playning after every song even though I have shuffel activated. I have already tried t...

Joe

Community Legend

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Can i save music to external sd card??

Hi all, i have an s5 with a 32 gb sd card, the options to switch between memory source are on the settings but i cant dowload music onto sd card so naturally my internal storage is filled to the brim. Is this another to good to be true????

Newbie

Hi all, i have an s5 with a 32 gb sd card, the options to switch between memory source are on the settings but i cant dowload music onto sd card so naturally my internal storage is filled to the brim...

Joe

Community Legend

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

Unable to find settings

I tapped on home,browse,search,radio and library could not find settings button on the top right corner

Newbie

I tapped on home,browse,search,radio and library could not find settings button on the top right corner

Joe

Community Legend

667 Views

1 replies

0 likes

  • 667 Views
  • 1 replies
  • 0 likes