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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6167 Views

0 replies

7 likes

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  • 0 replies
  • 7 likes

Discover Weekly Hasn't Updated

Greetings...Ive been a Spotify Premium listener for almost 2 years & im currently on a LG Android smartphone/mobile device and usually every Monday morning my Discover Weekly playlist updates..today though its nearly 8am in NY where I reside & it has...

Roadie

Greetings...Ive been a Spotify Premium listener for almost 2 years & im currently on a LG Android smartphone/mobile device and usually every Monday morning my Discover Weekly playlist updates..to...

aybesea69

Regular

545 Views

3 replies

0 likes

  • 545 Views
  • 3 replies
  • 0 likes

Song metadata does notupdate via bluetooth when phone is locked

If my phone is unlocked and i start bluetooth streaming to my toyota's car audio system everything works fine. Metadata is correctly displayed. If I stop the car and then return a few minutes later, the bluetooth audio reconnects and the music will c...

Regular

If my phone is unlocked and i start bluetooth streaming to my toyota's car audio system everything works fine. Metadata is correctly displayed.   If I stop the car and then return a few minute...

zizzam

Newbie

16425 Views

16 replies

3 likes

  • 16425 Views
  • 16 replies
  • 3 likes

Application not working for android

I have spotify for the s6 on sprint and it wouldnt log me in i logged out trying to log back in now the whole app crashes what can i do?

Newbie

I have spotify for the s6 on sprint and it wouldnt log me in i logged out trying to log back in now the whole app crashes what can i do?

Daniel

Community Legend

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Payment issue

Spotify did not take their March payment . So every month since than I'm overpaying and have racked up 150$ in overdraft fees...PLEASE Help

Newbie

Spotify did not take their March payment . So every month since than I'm overpaying and have racked up 150$ in overdraft fees...PLEASE Help

Daniel

Community Legend

449 Views

1 replies

0 likes

Receiving Payment
  • 449 Views
  • 1 replies
  • 0 likes

Songs not available to play offline.

I use spotify on my note5. It went offline on its own, since then I can not get all my songs to download again. I have uninstalled and reinstalled, I have logged out and in again. Since doing that it will only allow 7 songs to download. It is not a m...

Newbie

I use spotify on my note5. It went offline on its own, since then I can not get all my songs to download again. I have uninstalled and reinstalled, I have logged out and in again. Since doing that it...

Daniel

Community Legend

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Solved!! Local files

Hey, so syncing the files isnt working at all anymore. Both my pc and my mobile (samsung Galaxy S6) were on the same network. I tried reinstalling the spotify app, still doesnt work. I also tried making a playlist with local files and sync it like th...

Regular

Hey, so syncing the files isnt working at all anymore. Both my pc and my mobile (samsung Galaxy S6) were on the same network. I tried reinstalling the spotify app, still doesnt work. I also tried mak...

user-removed

Not applicable

1190 Views

5 replies

0 likes

local files
syncing
  • 1190 Views
  • 5 replies
  • 0 likes

Solved!! No Equalizer

On the LG G4 i've got spotify installed and all the music is catched on extremly. I am a Premium User but, i have had an Iphone before. On this iphone you can change the equalizer under settings where is this option on the LG G4? Help pls. When not r...

Newbie

On the LG G4 i've got spotify installed and all the music is catched on extremly. I am a Premium User but, i have had an Iphone before. On this iphone you can change the equalizer under settings wher...

Joe

Community Legend

559 Views

1 replies

0 likes

  • 559 Views
  • 1 replies
  • 0 likes

Beta Test for Android Wear 2.0 support

Hi Spotify Team, will there be a beta test for the new interface on Android Wear 2.0? As I am currently running the developer preview on my Huawei Watch I am pretty excited for a fast release of your new Android Wear support that was shown on Google ...

Casual Listener

Hi Spotify Team,   will there be a beta test for the new interface on Android Wear 2.0? As I am currently running the developer preview on my Huawei Watch I am pretty excited for a fast releas...

618 Views

0 replies

0 likes

  • 618 Views
  • 0 replies
  • 0 likes

Solved!! Losing downloaded playlists

So recently I the newest version of Android for my phone (HTC One m8) and since then every time I open spotify I have to login and I have to download ALL my music that I had already downloaded to my phone. The offline mode is the reason why I'm buyin...

Casual Listener

So recently I the newest version of Android for my phone (HTC One m8) and since then every time I open spotify I have to login and I have to download ALL my music that I had already downloaded to my ...

julieross-GB

Newbie

3437 Views

9 replies

2 likes

  • 3437 Views
  • 9 replies
  • 2 likes

Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor

Iyi günler premium üyeliğe geçmekle alakalı bir sıkıntı yaşıyorum bir kaç kart ile denedim kartimin yurt dışı ödemelerine açık olması mı gerekiyor ve açarsam kartimda spotify odemeleri icin dolar bulundurmam gerekiyor mu yardımcı olursaniz sevinirim....

Casual Listener

Iyi günler premium üyeliğe geçmekle alakalı bir sıkıntı yaşıyorum bir kaç kart ile denedim kartimin yurt dışı ödemelerine açık olması mı gerekiyor ve açarsam kartimda spotify odemeleri icin dolar bul...

eozgur

Casual Listener

4477 Views

9 replies

1 likes

  • 4477 Views
  • 9 replies
  • 1 likes

Volume automatically lowers itself

Hi i have a note 4 on android 5. At the start of any track for the first second it will play at max volume then it will automatically lower itself, this is then the max volume and i cant turn it up any higher. I have checked all settings and done as ...

Newbie

Hi i have a note 4 on android 5. At the start of any track for the first second it will play at max volume then it will automatically lower itself, this is then the max volume and i cant turn it up a...

vjx89

Casual Listener

1137 Views

2 replies

0 likes

Low volume
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some offline songs in playlist aren't played

Hi all, I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my internet off or set offline mode some songs cannot be played...

Regular

Hi all,   I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my ...

239 Views

0 replies

0 likes

  • 239 Views
  • 0 replies
  • 0 likes

some offline songs in playlist aren't played

Hi all, I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my internet off or set offline mode some songs cannot be played...

Regular

Hi all,   I've downloaded all songs to my phone. All songs have the green downloded icon. But whenever I start my playlist it steams instead of obtaining songs from sd card. So when I turn my ...

249 Views

0 replies

0 likes

  • 249 Views
  • 0 replies
  • 0 likes

Account

Hope u can help, every time I play my download it just stops playing! Now I really don't want to pay for something I can't listen to plz help!!

Casual Listener

Hope u can help, every time I play my download it just stops playing! Now I really don't want to pay for something I can't listen to plz help!!

Sir____

Casual Listener

597 Views

4 replies

0 likes

  • 597 Views
  • 4 replies
  • 0 likes

Solved!! Premium feature (Offline)

Hello. If I make a song available offline, will it be available on one device or will it be available on every device where I have Spotify?

Regular

Hello. If I make a song available offline, will it be available on one device or will it be available on every device where I have Spotify?

Joe

Community Legend

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Kategorie "Podcasts & Video Shows" fehlt.

Hallo. Bei mir fehlt die Rubrik "Podcasts und Video Shows". Spotify! Was ist da los? Möchte einfach nur den Böhmi Podcast "Fest & Flauschig" hören. Facts: Premium Account, Spotify App Version 5.3.0.995, Android 4.2.1, Huawei Ascend G700 (Update wird ...

Newbie

Hallo.   Bei mir fehlt die Rubrik "Podcasts und Video Shows". Spotify! Was ist da los? Möchte einfach nur den Böhmi Podcast "Fest & Flauschig" hören.    Facts: Premium Account,...

arkplumtjatte

Newbie

2553 Views

5 replies

12 likes

  • 2553 Views
  • 5 replies
  • 12 likes

Spotify for android logs off automatically > offline music is gone

Spotify for Android keeps logging off automatically after some time (it's very different, sometime it lasts longer than the other).The problem is when I log in again all my offline files aren't available anymore and I have to download them again.Andr...

Newbie

Spotify for Android keeps logging off automatically after some time (it's very different, sometime it lasts longer than the other). The problem is when I log in again all my offline files aren't ava...

303 Views

0 replies

1 likes

  • 303 Views
  • 0 replies
  • 1 likes

Não consigo fazer login no meu celular

ALGUEM ME AJUDA POR FAVORa minha conta entra no computador sem problemas, mas não entra de jeito nenhum no app do celularEu entrei no computador pra ouvir musica ai eu fui olhar o calular e ele não estava mais na minha conta e não queria mais entrar

Newbie

ALGUEM ME AJUDA POR FAVOR a minha conta entra no computador sem problemas, mas não entra de jeito nenhum no app do celular Eu entrei no computador pra ouvir musica ai eu fui olhar o calular e ele n...

felipevigo

Regular

1741 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Disconnect a laptop device from account

Hi, I spent a couple of days with a friend and used my Spotify account to share on his laptop while i was there.I can't seem to disconnect his account now, so every time he plays music its starting on my android device as well.I also received a messa...

Newbie

Hi,   I spent a couple of days with a friend and used my Spotify account to share on his laptop while i was there. I can't seem to disconnect his account now, so every time he plays music its...

user-removed

Not applicable

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Solved!! Occasional incorrect artwork when skipping tracks.

When I skip tracks a few times Spotify will show incorrect artwork, it's normally something I have not long played.Clicking back button and calling up the playing track (or switching to another app and back again) always sorts this but it's annoying ...

Casual Listener

When I skip tracks a few times Spotify will show incorrect artwork, it's normally something I have not long played. Clicking back button and calling up the playing track (or switching to another app...

CosmosBeats

Casual Listener

593 Views

2 replies

0 likes

  • 593 Views
  • 2 replies
  • 0 likes