Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have an account in Spotify Premium and recently it started to CLOSE the app when I open some other app like Facebook or Chrome. Not only stops playing but CLOSES the app Spotify, so I have to open it again and look for the song I was listening to. ...
I have an account in Spotify Premium and recently it started to CLOSE the app when I open some other app like Facebook or Chrome. Not only stops playing but CLOSES the app Spotify, so I have to open ...
Casual Listener
1710 Views
4 replies
0 likes
I just signed up to Spotify. It says I can download songs, but are they only stored in my Spotify account or can I save these downloaded songs to my music folder on my PC ?Thnx
I just signed up to Spotify. It says I can download songs, but are they only stored in my Spotify account or can I save these downloaded songs to my music folder on my PC ? Thnx
Community Legend
373 Views
1 replies
0 likes
This is a reccurent issue. Every time I launch the app the home screen display's "sorry, something went wrong. - That didn't work. Please have another go" Other tabs work fine. But this one never updates and I have the same message over and over agai...
This is a reccurent issue. Every time I launch the app the home screen display's "sorry, something went wrong. - That didn't work. Please have another go" Other tabs work fine...
Community Legend
13338 Views
8 replies
0 likes
Hi all, I've been using Spotify Premium for a couple of years now. Lately it seems like my offline playlists keep getting removed. This seems to have no rhyme or reason. I have to redownload them at random times. Not all of them are gone, either. I u...
Hi all, I've been using Spotify Premium for a couple of years now. Lately it seems like my offline playlists keep getting removed. This seems to have no rhyme or reason. I have to redownload th...
Community Legend
436 Views
1 replies
0 likes
I have a SSD where all music gets downloaded. It is the fourth time (in a few days) that while playing a song, it suddenly stops (and resume after a few seconds) but the app shows like there are no downloaded songs and ignores the SSD card (the music...
I have a SSD where all music gets downloaded. It is the fourth time (in a few days) that while playing a song, it suddenly stops (and resume after a few seconds) but the app shows like there are...
Regular
917 Views
5 replies
0 likes
Hello world,Every time I restart my Oneplus X, Spotify deletes all local content and checks off the offline setting for all my playlists. Anyone have a clue what to do in rider to prevent this from happening?Every now and then it logs me out as well,...
Hello world, Every time I restart my Oneplus X, Spotify deletes all local content and checks off the offline setting for all my playlists. Anyone have a clue what to do in rider to prevent this fr...
Roadie
1667 Views
4 replies
0 likes
HI All, I cannot download songs to SD card even if the download finished icon shows up under all songs. I suspect it has something to do with the folder in my SD card. But when I remove downloads and change storage location to device storage it seems...
HI All, I cannot download songs to SD card even if the download finished icon shows up under all songs. I suspect it has something to do with the folder in my SD card. But when I remove down...
Community Legend
504 Views
3 replies
0 likes
Most of my local files were synchronized successfully, but some just can't be. These music play normally in the PC but they're not available in other devices. Also, the artist name and other infos are grey instead of white and the right click tab is ...
Most of my local files were synchronized successfully, but some just can't be. These music play normally in the PC but they're not available in other devices. Also, the artist name and other inf...
Community Legend
562 Views
3 replies
0 likes
Não consigo mudar o indioma para o português, fica somente no inglês!
Não consigo mudar o indioma para o português, fica somente no inglês!
284 Views
0 replies
0 likes
Is there a way to 1. Set my followed podcasts to download whenever there is a new episode?2. Make sure it only downloads on wifi.
Is there a way to 1. Set my followed podcasts to download whenever there is a new episode? 2. Make sure it only downloads on wifi.
Spotify Star
11874 Views
1 replies
4 likes
Dear all, I have a Samsung Galaxy S6 (SM-G920I) with Android 6.0.1 and I cannot set Spotify as default player on device. On Spotify app itself there's no available option to set as defalt app for anything.I tried to remove the app (and clearing cache...
Dear all, I have a Samsung Galaxy S6 (SM-G920I) with Android 6.0.1 and I cannot set Spotify as default player on device. On Spotify app itself there's no available option to set as defalt ap...
Newbie
41735 Views
9 replies
2 likes
This may be a dumb question, but..... I am in a free 7 day premium upgrade and have downloaded some music. If I do not continue with the premium, do I lose the music I have downloaded??
This may be a dumb question, but..... I am in a free 7 day premium upgrade and have downloaded some music. If I do not continue with the premium, do I lose the music I have downloaded??
Not applicable
510 Views
1 replies
0 likes
Posts: 1Registered: 15m ago Discover weekly playlist and recommender stations not updatingI listen everyday and my discover weekly and recommended stations are not updating. I use the Android app and I am not using private session. Pleas help
Posts: 1 Registered: 15m ago Discover weekly playlist and recommender stations not updating I listen everyday and my discover weekly and recommended stations are not updatin...
Newbie
383 Views
1 replies
0 likes
I have been having this issue for well over a month now. Songs which I have saved for offline play (Artists, Albums, Playlists) will play the first 4-7 seconds and then stop playing. Also, if I get a song to play it will play until 1 second is left i...
I have been having this issue for well over a month now. Songs which I have saved for offline play (Artists, Albums, Playlists) will play the first 4-7 seconds and then stop playing. Also, if I get a...
Casual Listener
553 Views
3 replies
0 likes
I paid but my Spotify still being the free account. What can I do?
I paid but my Spotify still being the free account. What can I do?
Not applicable
770 Views
7 replies
0 likes
Hi!I have lost my password so I wanted to change it, but the problem is that I don't remember which email I've used to make my account..Is there any solution to change the email so I can change the password? Thanks!
Hi! I have lost my password so I wanted to change it, but the problem is that I don't remember which email I've used to make my account.. Is there any solution to change the email so I can change t...
Not applicable
670 Views
3 replies
0 likes
Greetings...Ive been a Spotify Premium listener for almost 2 years & im currently on a LG Android smartphone/mobile device and usually every Monday morning my Discover Weekly playlist updates..today though its nearly 8am in NY where I reside & it has...
Greetings...Ive been a Spotify Premium listener for almost 2 years & im currently on a LG Android smartphone/mobile device and usually every Monday morning my Discover Weekly playlist updates..to...
Regular
566 Views
3 replies
0 likes
If my phone is unlocked and i start bluetooth streaming to my toyota's car audio system everything works fine. Metadata is correctly displayed. If I stop the car and then return a few minutes later, the bluetooth audio reconnects and the music will c...
If my phone is unlocked and i start bluetooth streaming to my toyota's car audio system everything works fine. Metadata is correctly displayed. If I stop the car and then return a few minute...
Newbie
16646 Views
16 replies
3 likes
I have spotify for the s6 on sprint and it wouldnt log me in i logged out trying to log back in now the whole app crashes what can i do?
I have spotify for the s6 on sprint and it wouldnt log me in i logged out trying to log back in now the whole app crashes what can i do?
Community Legend
278 Views
1 replies
0 likes
Spotify did not take their March payment . So every month since than I'm overpaying and have racked up 150$ in overdraft fees...PLEASE Help
Spotify did not take their March payment . So every month since than I'm overpaying and have racked up 150$ in overdraft fees...PLEASE Help
Community Legend
468 Views
1 replies
0 likes
