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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

385164 Views

544 replies

34 likes

Account
Free
  • 385164 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7947 Views

0 replies

7 likes

  • 7947 Views
  • 0 replies
  • 7 likes

Prevent for "No storage data found"

So if i want to prevent this message "No storage data found", i have to keep spotify on mobile internal data, not SD Card?

Casual Listener

So if i want to prevent this message "No storage data found", i have to keep spotify on mobile internal data, not SD Card?

osornios

Spotify Star

497 Views

2 replies

0 likes

  • 497 Views
  • 2 replies
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Fido Premium Subscription

I recently accounts numbers with Fido, so i've been disconnected with my premium subscription that I had with my phone contract. Everytime I try adding my phone number on spotify and Fido Hub it says that my phone number is already registered for Spo...

Visitor

I recently accounts numbers with Fido, so i've been disconnected with my premium subscription that I had with my phone contract. Everytime I try adding my phone number on spotify and Fido Hub it says...

osornios

Spotify Star

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

I cant lisent songs

I dont know why i try lisent songs in my playlist and aparently a massage apears saying that the song is not available, why is that happening? Its seems that i dont have internet but i do, it only allows me to play one song of all the songs i have wi...

Newbie

I dont know why i try lisent songs in my playlist and aparently a massage apears saying that the song is not available, why is that happening? Its seems that i dont have internet but i do, it only al...

_Zarze_

Music Fan

458 Views

2 replies

0 likes

  • 458 Views
  • 2 replies
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Album Artwork Missing

I have a Samsung Galaxy Core and Spotify Premium. When I'm online, all my album artwork is visable. I go offline and certain artwork disappears (Hedley, Billy Talent, etc.) How can I fix this problem?

Casual Listener

I have a Samsung Galaxy Core and Spotify Premium. When I'm online, all my album artwork is visable. I go offline and certain artwork disappears (Hedley, Billy Talent, etc.) How can I fix this problem?

Joe

Community Legend

630 Views

1 replies

0 likes

  • 630 Views
  • 1 replies
  • 0 likes

Android app freezing up

I've been having the android app freeze up a lot. It does it on both of my phones and my tablet. They run 5.0 and 6.0, plentey of free memory on them. Does it on wifi and mobile data. I've tried reinstalling the app. And ive tried logging into anothe...

Casual Listener

I've been having the android app freeze up a lot. It does it on both of my phones and my tablet. They run 5.0 and 6.0, plentey of free memory on them. Does it on wifi and mobile data. I've tried rein...

Joe

Community Legend

970 Views

3 replies

0 likes

  • 970 Views
  • 3 replies
  • 0 likes

Import local files on Android.

Hey guys, I have a 1st generation Moto G and Spotify premium account. In my Spotify App I have the option to import local files stored in my phone. However, my girlfriend, who has a Nexus 5 can't, such option in her phone doesn't exist! She also has ...

Newbie

Hey guys,   I have a 1st generation Moto G and Spotify premium account. In my Spotify App I have the option to import local files stored in my phone. However, my girlfriend, who has a Nex...

osornios

Spotify Star

928 Views

1 replies

0 likes

Android
local files
Nexus 5
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"Save to Library" broken

Hi all! Pressing the "Save to Library"-Plus (+) displayed on the left side beneath the album cover only works sporadically, that is, I need to swipe forth and back between two or three songs until the Android Spotify App finally registers that I've p...

Casual Listener

Hi all!   Pressing the "Save to Library"-Plus (+) displayed on the left side beneath the album cover only works sporadically, that is, I need to swipe forth and back between two or three songs...

aybesea69

Regular

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Solved!! Issues playing music

So as listening to my music and an ad came up so I didn't mind. Well when this ad played 4x I turned off the app. Well now that I went back into the app and try to play music the ad is still there, and it won't let me play anything!

Regular

So as listening to my music and an ad came up so I didn't mind. Well when this ad played 4x I turned off the app. Well now that I went back into the app and try to play music the ad is still there, a...

hayesd19-us

Regular

570 Views

3 replies

0 likes

  • 570 Views
  • 3 replies
  • 0 likes

cant download for offline and am premium

Hey guys who do i contact if im premium and cant download for offline? Account is set up in oz but am currently in hawaii..

Casual Listener

Hey guys who do i contact if im premium and cant download for offline? Account is set up in oz but am currently in hawaii..

tjones17

Gig Goer

421 Views

3 replies

0 likes

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  • 3 replies
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Share to messenger

I've been having difficulties with sharing to facebook messenger, whenever I choose a track, click share and pick messenger and send it to a friend, it just keeps on loading it and in about 10-30 minutes says the messange was not sent, I've tried rei...

Casual Listener

I've been having difficulties with sharing to facebook messenger, whenever I choose a track, click share and pick messenger and send it to a friend, it just keeps on loading it and in about 10-30 min...

Poukz

Casual Listener

819 Views

6 replies

0 likes

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  • 6 replies
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I can't play any song i chose !

Hello, m'y problem is that when i decide to play a music it doesn't work ! All the titles are whey ! I hace my connection on ! The WIFI works perfectly !The problem is on m'y sisters account

Newbie

Hello, m'y problem is that when i decide to play a music it doesn't work ! All the titles are whey ! I hace my connection on ! The WIFI works perfectly ! The problem is on m'y sisters account

tjones17

Gig Goer

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Issues in keeping storage on SD card after restart (Galaxy S7)

When my GS7 restarts, Spotify has a very odd behavior. Sometimes it will not recognize the SD card and lose access to all stored music. Some other times it will automatically transfer all my music from SD card to the phone storage, which will take me...

Regular

When my GS7 restarts, Spotify has a very odd behavior. Sometimes it will not recognize the SD card and lose access to all stored music. Some other times it will automatically transfer all my music fr...

fkask

Casual Listener

794 Views

4 replies

2 likes

  • 794 Views
  • 4 replies
  • 2 likes

no "storage" option in menu

hi have tried all the install remove reinstall format stuff i can find nothing works still no storage option . My phone is running android version 4.1.2 is that the problem i wonder

Casual Listener

hi have tried all the install remove reinstall format stuff i can find nothing works still no storage option . My phone is running android version 4.1.2 is that the problem i wonder

Jasonv1

Casual Listener

684 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Offline music not available

Around every payment cycle even though my subscription is continuous, the offline music stored on my android phone is automatically removed and I have to download them again every month. I know Spotify wants to check every month whether the subscript...

Newbie

Around every payment cycle even though my subscription is continuous, the offline music stored on my android phone is automatically removed and I have to download them again every month. I know Spoti...

user-removed

Not applicable

715 Views

3 replies

0 likes

  • 715 Views
  • 3 replies
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Android - "Share - share via" ?!

So, I am trying to share a song with someone else by sending them a song in spotify.However, when I click share, this pop up asks me what I would like to "share via"? Spotify isn't an option but nearly every other app in my phone is?Anyone know how t...

Newbie

So, I am trying to share a song with someone else by sending them a song in spotify. However, when I click share, this pop up asks me what I would like to "share via"? Spotify isn't an option but ...

Joe

Community Legend

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

why cant we listen to more than one device at a time offline

I have downloaded my offline music but when my wife and i want to hear our offline music on our separate devices one will transfer to the other and only one device will play at a time. what can I do about this?

Casual Listener

I have downloaded my offline music but when my wife and i want to hear our offline music on our separate devices one will transfer to the other and only one device will play at a time. what can I do ...

BIGtexian

Casual Listener

701 Views

5 replies

0 likes

  • 701 Views
  • 5 replies
  • 0 likes

Samsung S7 "Off line" mode in playlist changed to "Download/downloaded"

My S7 has Android version 6.0.1. I don't know if that should make any difference, but my playlists no longer have the Offline Mode. They now say download (grey button) or Downloaded (green button). Has anyone else noticed this.Thanks

Casual Listener

My S7 has Android version 6.0.1. I don't know if that should make any difference, but my playlists no longer have the Offline Mode. They now say download (grey button) or Downloaded (green button). H...

Joe

Community Legend

524 Views

3 replies

0 likes

  • 524 Views
  • 3 replies
  • 0 likes

Enable album art on lock screen

HiI am using Nexus 6pBut I am missing the feature of showing the album art on the lock screen, I have searched but didn't find any solution for this

Newbie

Hi I am using Nexus 6p But I am missing the feature of showing the album art on the lock screen, I have searched but didn't find any solution for this

Joe

Community Legend

12410 Views

1 replies

0 likes

  • 12410 Views
  • 1 replies
  • 0 likes

Spotify won't close.

Exactly, after i swipe up to close spotify it just keeps playing music and then i have to manually force stop it from the settings. And secondly, the widget to spotify player doesn't work properly but that's the least of my problems.

Casual Listener

Exactly, after i swipe up to close spotify it just keeps playing music and then i have to manually force stop it from the settings. And secondly, the widget to spotify player doesn't work properly bu...

Joe

Community Legend

10206 Views

7 replies

0 likes

"spotify" "won't" "close"
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