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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5987 Views

0 replies

7 likes

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Music stops out of nowhere!

Guys. Whenever I'm playing any playlist on spotify, after like 2 songs, it just stops. And then I have to turn the mobile on again get in the app and it will automatically start again. Anyone having anyhing alike?

Casual Listener

Guys. Whenever I'm playing any playlist on spotify, after like 2 songs, it just stops. And then I have to turn the mobile on again get in the app and it will automatically start again. Anyone having ...

Gpwolter

Casual Listener

792 Views

2 replies

0 likes

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[ANDROIDTV] TV app stucks at boot screen

The new Spotify for Android TV app stucks at boot screen on my Nvidia Shield TV device with 3.1 firmware. (Android 6.0) many users have the same problem: The app is starting with the Spotify logo and the three jumping dots and that's it. Btw we can s...

Newbie

The new Spotify for Android TV app stucks at boot screen on my Nvidia Shield TV device with 3.1 firmware. (Android 6.0) many users have the same problem: The app is starting with the Spotify log...

365 Views

0 replies

1 likes

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Download problems

I recently opened spotify and recieved the message "You've reached you device download limit, all the downloaded music will be removed from this device." This bothered me because I only use 1 device for spotify; my mobile phone. I ended up deleting s...

Visitor

I recently opened spotify and recieved the message "You've reached you device download limit, all the downloaded music will be removed from this device." This bothered me because I only use 1 device ...

Joe

Community Legend

375 Views

1 replies

0 likes

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Premium - doesn't work offline on my Android

Hi, I have premium, but on my Androit Spotify doesn't work when I have no internet connection. What should I do? I have already reinstall it. Thank you

Newbie

Hi, I have premium, but on my Androit Spotify doesn't work when I have no internet connection. What should I do? I have already reinstall it.  Thank you 🙂

Joe

Community Legend

255 Views

1 replies

0 likes

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Solved!! Android Lock Screen

HI I've just joined Spotify Premium and liking it so far. The thing that's bugging me is no full screen widget with album art on my lock screen (or even on my home page for that matter).I've moved from using double twist with iTunes which worked grea...

Music Fan

HI I've just joined Spotify Premium and liking it so far. The thing that's bugging me is no full screen widget with album art on my lock screen (or even on my home page for that matter). I've move...

FriekoRieko

Gig Goer

25124 Views

13 replies

2 likes

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Solved!! Hardwell - United We Are Song crash spotify app

Hello guys. i listen the song United We Are and in the 30 secs aprox. the spotify app crash. I using Spotify in Android 6.0 version in my Galaxy S7.

Casual Listener

Hello guys. i listen the song United We Are and in the 30 secs aprox. the spotify app crash. I using Spotify in Android 6.0 version in my Galaxy S7.

Stramp81

Casual Listener

635 Views

5 replies

0 likes

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Solved!! Spotify Premium - only plays randomly

Hey folks how do I play my playlists on normal order, nor randomly?Yes, I'm premium, and my playlists only play randomly.

Newbie

Hey folks how do I play my playlists on normal order, nor randomly? Yes, I'm premium, and my playlists only play randomly.

Joe

Community Legend

1022 Views

1 replies

0 likes

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Download

I recently changed all my music to the highest Quality from the lowest.when I download all my music it will eventually uncle download it.then I have to start over to download it all again.I listen to music offline all day and now I can't so it's eati...

Casual Listener

I recently changed all my music to the highest Quality from the lowest.when I download all my music it will eventually uncle download it.then I have to start over to download it all again.I listen to...

Joe

Community Legend

327 Views

1 replies

0 likes

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Solved!! 1 euro 3 months error

I just payed for the 1 euro 3 months premium discount but after I payed, it started loading for like 10 minutes and then nothing happened. I tried downloadING the app over and login and out. Nothing happens. Anybody can help?

Casual Listener

I just payed for the 1 euro 3 months premium discount but after I payed, it started loading for like 10 minutes and then nothing happened. I tried downloadING the app over and login and out. Nothing ...

Cillencio

Casual Listener

605 Views

3 replies

0 likes

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GS5 not showing local songs?

Very new to Spotify premium! On my galaxy s5, why don't any of the songs i already had stored (on SD card) show up in the library?

Casual Listener

Very new to Spotify premium! On my galaxy s5, why don't any of the songs i already had stored (on SD card) show up in the library? 

Daniel

Community Legend

402 Views

3 replies

0 likes

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Solved!! Problem about my spotify storage

I have a problem about my spotify storage. Even i listen song -not just download - it effecta my storage. Is it normal or i can do something for this?

Casual Listener

I have a problem about my spotify storage. Even i listen song -not just download - it effecta my storage. Is it normal or i can do something for this?

Daniel

Community Legend

539 Views

3 replies

0 likes

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Solved!! Can't delete offline songs

Hi guys, This is a 2 part problem 1. For some reason when I save an album it automatically starts to download. 2. When I toggle the download button on and off the songs never get deleted. I know this because the songs will still have the green icon i...

Casual Listener

Hi guys,   This is a 2 part problem   1. For some reason when I save an album it automatically starts to download.   2. When I toggle the download button on and off the songs nev...

Kompart23

Casual Listener

2802 Views

2 replies

0 likes

Delete offline title
Offline download
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Samsung galaxy s7 edge storage location BUG

This occurs in the latest update. Issue: when rebooting the phone spotify data is lost. After rebooting my phone.#1 log into Spotify again#2 must move location of storage back to external sd card.#3 must select music to be stored for offline use agai...

Roadie

This occurs in the latest update.   Issue: when rebooting the phone spotify data is lost.    After rebooting my phone. #1 log into Spotify again #2 must move location of storage ...

Joe

Community Legend

14163 Views

65 replies

15 likes

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Does spotify premium have a bandwidth cap?

I live in Korea, and I have fast giga fiber internet and LTE. Spotify STILL stutters and have problems with buffering. I tried deleting the cache and data with no result. I now resorted to saving music on my phone, but even the download rate is poor....

Regular

I live in Korea, and I have fast giga fiber internet and LTE. Spotify STILL stutters and have problems with buffering. I tried deleting the cache and data with no result. I now resorted to saving mus...

user-removed

Not applicable

564 Views

3 replies

1 likes

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Settings has no option for Storage changes

Hi, I want to be able to save my offline playlist data to my SD card, but the option just doesnt appear in the settings menu. I have the latest version of spotify, I've cleared the data and reinstalled the app but nothing helps. Any help would be gre...

Casual Listener

Hi,    I want to be able to save my offline playlist data to my SD card, but the option just doesnt appear in the settings menu.   I have the latest version of spotify, I've cleare...

Joe

Community Legend

1292 Views

7 replies

1 likes

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Internet connection

When i listen with 4g or wifi for that matter, and then put my screenlock on, the internet connection get lost after about one song. When i unlock the screen the song start playing agan. I have already tried and reinstall and uppgrade spotify to the ...

Newbie

When i listen with 4g or wifi for that matter, and then put my screenlock on, the internet connection get lost after about one song. When i unlock the screen the song start playing agan. I have alrea...

user-removed

Not applicable

285 Views

1 replies

0 likes

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Songs I don't want are goin in my library

Why is it when I listen to a station or an artist online all off the songs go to my library. Some are even downloaded for offline but I don't want them there. I have to go through and delete all the songs that I listened to on the station.

Casual Listener

Why is it when I listen to a station or an artist online all off the songs go to my library. Some are even downloaded for offline but I don't want them there. I have to go through and delete all the ...

Daniel

Community Legend

362 Views

3 replies

0 likes

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Cierre Inesperado

Hola. La App Es.Sencillamemte Perfecta. Siendo Premium Escucho Casi Toda La Music Que Deseso. Lo Malo: Ultimamente Escuchando De Un Momento A Otro Se Cierra La App SOLA. Es Decir Debo Re-abrir La App Y Continuar La Reproduccion. No Se Llevo Como 8 Me...

Visitor

Hola. La App Es.Sencillamemte Perfecta. Siendo Premium Escucho Casi Toda La Music Que Deseso. Lo Malo: Ultimamente Escuchando De Un Momento A Otro Se Cierra La App SOLA. Es Decir Debo Re-abrir La App...

Luna_Rota

Casual Listener

1926 Views

5 replies

0 likes

Cierre
Reinicio
stop
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Android Infinite Repeat Bug

I found a bug that affects non-premium android users that allows them to play the same song on their phone over and over without any commercial interuption. Note: You have to use the desktop version in order for it to work. I'll lay out how the bug w...

Newbie

I found a bug that affects non-premium android users that allows them to play the same song on their phone over and over without any commercial interuption. Note: You have to use the desktop version ...

331 Views

0 replies

0 likes

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Spotify doesn't advance to next song in playlsit

Brief description of the issue: Spotify doesn't advance to next song in playlsitSteps to reproduce the issue: start playing song on Spotify. Shut screen off. Song should still play but will not advance to next somgWhat steps you’ve tried already:Trie...

Newbie

Brief description of the issue: Spotify doesn't advance to next song in playlsit Steps to reproduce the issue: start playing song on Spotify. Shut screen off. Song should still play but will not adv...

Joe

Community Legend

305 Views

1 replies

0 likes

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