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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375853 Views

541 replies

34 likes

Account
Free
  • 375853 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7542 Views

0 replies

7 likes

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Why all offline devices on the account webside just named "AndroidPhone"

Why all offline devices just named "AndroidPhone" and not with a hostname?Why have I all offline lists after any Spotify update new to downloading?Why is Spotify after any update mounted to the internal memory and all syncronized data are away?Why re...

Casual Listener

Why all offline devices just named "AndroidPhone" and not with a hostname? Why have I all offline lists after any Spotify update new to downloading? Why is Spotify after any update mounted to the i...

490 Views

0 replies

0 likes

  • 490 Views
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Song not available

Everytime I go to play a song, even if it's from one of my personal playlists it wont let me play the song it says it's not available. I'm paying for premium so I don't understand why it's acting up is anyone else having this problem or know how to f...

Newbie

Everytime I go to play a song, even if it's from one of my personal playlists it wont let me play the song it says it's not available. I'm paying for premium so I don't understand why it's acting up ...

527 Views

0 replies

1 likes

  • 527 Views
  • 0 replies
  • 1 likes

Shuffle function not properly working on android

Hey, On the desktop version I can put all my playlists in a group and then shuffle through all the playlists. On my phone however, I can only click on "all songs" within the group, or select a specific playlist. When I select shuffle afterwards click...

Casual Listener

Hey,   On the desktop version I can put all my playlists in a group and then shuffle through all the playlists.   On my phone however, I can only click on "all songs" within the group, ...

Joe

Community Legend

507 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

I've had it with Spotify

I don't understand why Spotify is so terrible with customer service. I've been waiting since December for them to give me an app that works on my tablet. Spotify Cares seems to be the slowest and most clueless bunch I've ever had to deal with. I've r...

Visitor

I don't understand why Spotify is so terrible with customer service.  I've been waiting since December for them to give me an app that works on my tablet.  Spotify Cares seems to be the slo...

user-removed

Not applicable

1630 Views

13 replies

1 likes

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  • 13 replies
  • 1 likes

Spotify

My Spotify won't load. When ever I open it Spotify has a black screen and then my phone reports it has froze the only notification from Spotify is check your storage space. I have in reinstalled it but nothing has happened

Casual Listener

My Spotify won't load. When ever I open it Spotify has a black screen and then my phone reports it has froze the only notification from Spotify is check your storage space. I have in reinstalled it b...

osornios

Spotify Star

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
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Super slow after marshmallow upgrade

The app will start up and work well for the first few minutes. After that it takes forever to load or switch tracks, and sometimes when clicking an album, the tracks won't even show up. Brand new phone, just installed, no offline play list.LG V10 And...

Casual Listener

The app will start up and work well for the first few minutes. After that it takes forever to load or switch tracks, and sometimes when clicking an album, the tracks won't even show up. Brand new pho...

Fungusamongus98

Casual Listener

681 Views

3 replies

1 likes

  • 681 Views
  • 3 replies
  • 1 likes

Offline songs keep getting deleted

This is the 4th time this has happened and i'm getting pretty frustrated since i am paying for premium. All the songs i have downloaded onto my device have been deleted because it says that, "you have reached the maximum of three devices", when i am ...

Newbie

This is the 4th time this has happened and i'm getting pretty frustrated since i am paying for premium. All the songs i have downloaded onto my device have been deleted because it says that, "you hav...

Joe

Community Legend

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Connection problem

Hi, I've been suffering this problem since I have smartphone. I don't know why but while I have my app open my Spotify internet conection works perfectly (in the streets, at work, at home, etc...) but when I leave the app, it disconects from internet...

Casual Listener

Hi, I've been suffering this problem since I have smartphone. I don't know why but while I have my app open my Spotify internet conection works perfectly (in the streets, at work, at home, etc...) bu...

Joe

Community Legend

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
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Unable to log into my spotify account on phone

Hi I am using a oneplus phone. I installed spotify and tried logging in. It gave me the error incorrect usrname/ password. I re-installed the app and then changed the password but I am still getting the same error. I am using a one plus phone. Kindly...

Casual Listener

Hi I am using a oneplus phone. I installed spotify and tried logging in. It gave me the error incorrect usrname/ password. I re-installed the app and then changed the password but I am still getting ...

osornios

Spotify Star

470 Views

2 replies

0 likes

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Need help logging into my Galaxy 7 cell phone

Just signed up for the family plan online and it will not let me sign into my account on my cell phone.It tells I don't have a account.But when I go sign onto my laptop there's no issue with the matter. I just signed up and I am having problems out o...

Newbie

Just signed up for the family plan online and it will not let me sign into my account on my cell phone.It tells I don't have a account.But when I go sign  onto my laptop there's no issue with th...

osornios

Spotify Star

342 Views

1 replies

0 likes

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  • 1 replies
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Spotify on android wont stay open or play music.

When I try to open spotify it instantly closes. I've done a complete uninstall and restart, all of the trouble shooting things and it still isn't usable.

Casual Listener

When I try to open spotify it instantly closes. I've done a complete uninstall and restart, all of the trouble shooting things and it still isn't usable.

Joe

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Suggested Songs

I'm trying to listen to a specific album, and I don't mind that it's shuffled, or that ads play every now and then, but what I do find incredibly bothersome and unappealing about this app is that, recently, it keeps playing unending strings of "sugge...

Casual Listener

I'm trying to listen to a specific album, and I don't mind that it's shuffled, or that ads play every now and then, but what I do find incredibly bothersome and unappealing about this app is that, re...

tjones17

Gig Goer

457 Views

1 replies

2 likes

  • 457 Views
  • 1 replies
  • 2 likes

Play mp3 files on my mobile phone

I have added a couple of mp3 files to one of my playlists and while they can be played in the desktop version I'm still having trouble getting them to play on my mobile (the songs are greyed out right now). The files are on the phone too of course, b...

Casual Listener

I have added a couple of mp3 files to one of my playlists and while they can be played in the desktop version I'm still having trouble getting them to play on my mobile (the songs are greyed out righ...

HoneySue

Casual Listener

814 Views

2 replies

0 likes

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Por qué no puedo ver lo que escuchan mis amigos en tiempo real?

No puedo observar lo que mis amigos escuchan en tiempo real, ni desde mi tablet ni desde el celular. Alguien sabe como resolverlo?

Casual Listener

No puedo observar lo que mis amigos escuchan en tiempo real, ni desde mi tablet ni desde el celular. Alguien sabe como resolverlo?

padd20OmG

Newbie

17752 Views

4 replies

1 likes

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  • 4 replies
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Solved!! Spotify lost my playlist

Hi, spotify (probably) lost my playlist and I would like to have it back. What can I do?

Casual Listener

Hi, spotify (probably) lost my playlist and I would like to have it back. What can I do?

mzwagemakers

Roadie

662 Views

1 replies

0 likes

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  • 1 replies
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Solved!! I can't login anymore

I can't login anymore neither with Facebook nor password/email. I uninstalled reinstalled but that didn't work. The error i getbis Invalid username/ passwordSamsung s6 on marshmallow

Roadie

I can't login anymore neither with Facebook nor password/email. I uninstalled reinstalled but that didn't work. The error i getbis Invalid username/ password Samsung s6 on marshmallow

tinalbutlergb

Newbie

27808 Views

9 replies

1 likes

Login problems android
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Solved!! Spotify doesn't recognize device as tablet

I am using Spotify on the tablet that came with my 2016 Vizio M-Series Smart TV. It only allows shuffle play like it would on phones. How do I get this fixed/report to Spotify devs?

Newbie

I am using Spotify on the tablet that came with my 2016 Vizio M-Series Smart TV. It only allows shuffle play like it would on phones. How do I get this fixed/report to Spotify devs?

Joe

Community Legend

2063 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

App crashing too often

I can't stand it anymore. When I listen to an album the app crashes 3-5 times. It's horrible. It destroys the whole atmosphere and emotion of listenning to a song/album. I'm a premium user and I want a solution for this. I already reinstalled it, reb...

Newbie

I can't stand it anymore. When I listen to an album the app crashes 3-5 times. It's horrible. It destroys the whole atmosphere and emotion of listenning to a song/album. I'm a premium user and I want...

Knyaf

Roadie

486 Views

2 replies

0 likes

  • 486 Views
  • 2 replies
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"This song is not available"

I have premium and I'm having problems playing music I haven't downloaded. I have Internet and WiFiPlease help

Newbie

I have premium and I'm having problems playing music I haven't downloaded. I have Internet and WiFi Please help

Joe

Community Legend

669 Views

5 replies

0 likes

  • 669 Views
  • 5 replies
  • 0 likes