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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5987 Views

0 replies

7 likes

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Music disappearing

I use Spotify on my phone - Nexus 6p and on my computer. I put all music that I save to download on my phone, however not on my computer. I notice my music keeps being deleted on my phone. I had my cellular data on, and didn't know all my music was d...

Casual Listener

I use Spotify on my phone - Nexus 6p and on my computer. I put all music that I save to download on my phone, however not on my computer. I notice my music keeps being deleted on my phone. I had my c...

Marplatense

Regular

581 Views

4 replies

0 likes

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Spotify

Tengo un problema con Spotify. Estoy lo más bien escuchando música y de repente se me desconecta. Lo hace prolongadamente. Algunen q me de una respuesta. Gracias

Newbie

Tengo un problema con Spotify. Estoy lo más bien escuchando música y de repente se me desconecta. Lo hace prolongadamente. Algunen q me de una respuesta. Gracias

Daniel

Community Legend

831 Views

1 replies

0 likes

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**bleep** application !! No sound !

hello, sorry bad english im french. i have playlist on my android that I have Sync for play in "offline mode" . but of 79 music. I have 40 does not work !! the music is playing (the timer advence). But NO SOUND ! ps :i have already emptied the cache....

Newbie

hello,  sorry bad english im french.     i have playlist on my android that I have Sync for play in "offline mode" .   but of 79 music. I have 40 does not work...

240 Views

0 replies

0 likes

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Offline playlist not available

Hey,i recently upgrated to premium to listen to spotify while im traveling the following months. I just use spotify on my android phone.I downloaded about 700 songs. At first all worked nicely. Im in italy now without good wifi connection so i need t...

Casual Listener

Hey, i recently upgrated to premium to listen to spotify while im traveling the following months. I just use spotify on my android phone. I downloaded about 700 songs. At first all worked nicely....

Tanya-velasquez

Newbie

2082 Views

9 replies

0 likes

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  • 9 replies
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Randomly stops sound while listening to downloaded tracks.

The last few weeks spotify on my smartphone randomly stops playing whenever I've put on a downloaded playlist or album. The play/pause button however still shows the 'pause' button, like it does when playing a song, except the 'cursor' does not move ...

Newbie

The last few weeks spotify on my smartphone randomly stops playing whenever I've put on a downloaded playlist or album. The play/pause button however still shows the 'pause' button, like it does when...

Daniel

Community Legend

306 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Songs on 'My Music' just keeps on loading

I've been using Spotify for almost a month now and everything has been going until a few days ago. I went to My Music tab and go to Songs, instead of displaying all songs that I have it just keeps on loading. I tried to wait for 5-10 minutes and noth...

Newbie

I've been using Spotify for almost a month now and everything has been going until a few days ago. I went to My Music tab and go to Songs, instead of displaying all songs that I have it just keeps on...

753 Views

0 replies

0 likes

loading
Loading song too long
Songs won't download
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Spotify for Android

Hi, 2 days ago i purchased spotify Premium, but when i tried to download the app from google play i found out that i can't have it because i'm outside USA, is there anything i can do ? thanks in advance.

Casual Listener

Hi, 2 days ago i purchased spotify Premium, but when i tried to download the app from google play i found out that i can't have it because i'm outside USA, is there anything i can do ? thanks in adva...

glownza

Casual Listener

1187 Views

5 replies

0 likes

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Radio Stations stop after 15-20 songs

Radio Stations just stop playing after a certain amount of songs have played / been skipped. I haven't measured exactly how many songs, but it feels like 15 to 20 songs maybe. It's as if the radio stations became a playlist instead of an actual radio...

Casual Listener

Radio Stations just stop playing after a certain amount of songs have played / been skipped. I haven't measured exactly how many songs, but it feels like 15 to 20 songs maybe. It's as if the rad...

Halamantariel

Casual Listener

856 Views

5 replies

0 likes

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Spotify App Disappear but is still taking space

Good morning, I am on HTC One M8 running Android Version 6.0 As I said in the title, I was using my phone trying to make some space for a new app I wanted to download. It didn't work. However during the process, I noticed that my spotify app icon dis...

Casual Listener

Good morning,    I am on HTC One M8 running Android Version 6.0    As I said in the title, I was using my phone trying to make some space for a new app I wanted to download. I...

Daniel

Community Legend

575 Views

4 replies

0 likes

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  • 4 replies
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Cannot download songs on SD card despite having three Android devices

Hello, for some reason it was suddenly not possible anymore to download songs on my Android phone. The error message always bothers that I ought to have more than three devices with that phone - I never had any problems downloading and neither added ...

Regular

Hello,   for some reason it was suddenly not possible anymore to download songs on my Android phone. The error message always bothers that I ought to have more than three devices with that pho...

Brehliant

Regular

480 Views

2 replies

0 likes

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  • 2 replies
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Auto add songs to playlist instead of playing right away

As the title suggest I'm looking for a way (or 3rd party app) that enables me to use spotify as a jukebox so that if people search and click on a song in will not play but go to the end of a play queue. I know I can ask them to send the song to a cer...

Regular

As the title suggest I'm looking for a way (or 3rd party app) that enables me to use spotify as a jukebox so that if people search and click on a song in will not play but go to the end of a play que...

Colster

Newbie

1208 Views

3 replies

0 likes

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  • 3 replies
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Keine Podcasts auffindbar

Hallo!Ich habe seit ein paar Tagen Spotify free - eigentlich nur, um den neuen Podcast "Fest und flauschig" hören zu können.Leider kann ich überhaupt keine Podcasts auf meinem Smartphone finden. Über einen Link aus dem Internet funktioniert es auch n...

Casual Listener

Hallo! Ich habe seit ein paar Tagen Spotify free - eigentlich nur, um den neuen Podcast "Fest und flauschig" hören zu können. Leider kann ich überhaupt keine Podcasts auf meinem Smartphone finden. ...

i3arto

Casual Listener

26438 Views

15 replies

0 likes

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Shuffle problems in tablet Android

Hi I have Spotify in a tablet with kitkat android. Today I open the app. Well the app only let me play Songs in shuffle mode when in a tablet you can play any song any moment. I tried install and desinstall twice but nothing. The problem is continue ...

Newbie

Hi I have Spotify in a tablet with kitkat android.  Today I open the app.  Well the app only let me play Songs in shuffle mode when in a tablet you can play any song any moment.  I t...

Daniel

Community Legend

439 Views

1 replies

0 likes

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  • 1 replies
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Solved!! How do I see what time/date a Playlist was last updated?

Hi there, I'd like to figure out when a Playlist was last updated. I see Spotify downloading songs ever so often when I'm in my wifi and I reckon it's for the Playlists I'm following. But how do I know WHICH one exactly it is currently updating? Or i...

Casual Listener

Hi there,    I'd like to figure out when a Playlist was last updated. I see Spotify downloading songs ever so often when I'm in my wifi and I reckon it's for the Playlists I'm following. ...

reavcn

Newbie

40130 Views

2 replies

0 likes

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Solved!! Vodaphone charges

Being charged by vodaphone 11.99 a monthNot on premiumTried all spotify solutionsNo luckWho's issue to fix?

Newbie

Being charged by vodaphone 11.99 a month Not on premium Tried all spotify solutions No luck Who's issue to fix?

user-removed

Not applicable

534 Views

1 replies

0 likes

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unable to log in

I have changed my password twice but I keep being the message that the password is wrong. I have this problem on my android as well as desktop. I even tried to create a new account, but that doesn't go thru. I get a message saying "form expired, relo...

Newbie

I have changed my password twice but I keep being the message that the password is wrong. I have this problem on my android as well as desktop. I even tried to create a new account, but that doesn't ...

user-removed

Not applicable

294 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Songs stop immediately on Kindle Fire HD 6

Installed Spotify on my Kindle Fire HD 6 (4th Gen); latest update of Spotify and running Fire OS 5.1.2 Wireless connection is stable and working. Spotify opens but every song plays for less than a half second and stops. Keep pressing play it plays th...

Casual Listener

Installed Spotify on my Kindle Fire HD 6 (4th Gen); latest update of Spotify and running Fire OS 5.1.2   Wireless connection is stable and working.   Spotify opens but every song plays ...

jeremymullen

Casual Listener

522 Views

1 replies

0 likes

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  • 1 replies
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Improving audio quality on Ford AppLink and Sync3

Hi all, hope you can help. I know that the extreme audio quality setting for locally stored music sounds pretty darned good. But when I play Spotify through Ford Sync 3 using AppLink, it sounds poor. I chalk this up to Bluetooth -- does anyone know o...

Visitor

Hi all, hope you can help.   I know that the extreme audio quality setting for locally stored music sounds pretty darned good. But when I play Spotify through Ford Sync 3 using AppLink, it sou...

jnardiello

Newbie

1096 Views

1 replies

1 likes

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spotify crashes after one song

Verizon HTC One M8 Android 4.4.4Spotify crashes after I open it, select a playlist ,shuffle play , and after the first song it just crashes, every time. I have tried reinstalling from play store which did nothing.

Casual Listener

Verizon HTC One M8 Android 4.4.4 Spotify crashes after I open it, select a playlist ,shuffle play , and after the first song it just crashes, every time. I have tried reinstalling from play store wh...

Daniel

Community Legend

1616 Views

3 replies

0 likes

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  • 3 replies
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Downloaded songs get re-downloaded

Not sure if this was reported before but I have a premium account and made several palylists available offline. Sometimes, when I connect to wifi, it would re-download some songs I've already downloaded. Just now, it's downloading 700+ out of 1500+ s...

Casual Listener

Not sure if this was reported before but I have a premium account and made several palylists available offline. Sometimes, when I connect to wifi, it would re-download some songs I've already downloa...

saxNviolins

Casual Listener

4109 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes