Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
396491 Views
547 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Can anyone help please ? It looks like my music files on my PC have automatically become 'Local' files, which i can see in my desktop Spotify app, because all files in the 'Music' folder are automatically 'local'. So far so good. In order to see thes...
Can anyone help please ? It looks like my music files on my PC have automatically become 'Local' files, which i can see in my desktop Spotify app, because all files in the 'Music' folder are automati...
Casual Listener
1109 Views
2 replies
0 likes
I am having an issue listening to local files on my phone. An artist I love just released and album and I bought it from Amazon, however I don't want to use their app to listen to the songs. I have added the whole album to a playlist on my desktop, a...
I am having an issue listening to local files on my phone. An artist I love just released and album and I bought it from Amazon, however I don't want to use their app to listen to the songs. I have a...
Not applicable
942 Views
6 replies
0 likes
Hi,I am using a OnePlus X device with Android version 5.1.1. and Oxygen Version 2.2.1-X.I am using Spotify Premium for as long as I can remember without any problems untill a month ago.-My downloaded songs (Green Mark is there) won't play anymore. Ju...
Hi, I am using a OnePlus X device with Android version 5.1.1. and Oxygen Version 2.2.1-X. I am using Spotify Premium for as long as I can remember without any problems untill a month ago. -My down...
414 Views
0 replies
0 likes
Hello to everyone,first of all, sorry for my english!I have a premium account (not expired), an Android device (Google Nexus7 2013) and a pioneer SC-1223 (enabled to Spotify connect). For about a month everything worked correctly, today I changed the...
Hello to everyone, first of all, sorry for my english! I have a premium account (not expired), an Android device (Google Nexus7 2013) and a pioneer SC-1223 (enabled to Spotify connect). &nb...
Newbie
2750 Views
10 replies
0 likes
So, I have to re-download 31Gb of music with my 4Mb connection just because of a bug and even though all the files are still in my SD?This is the second time that this happens to me
So, I have to re-download 31Gb of music with my 4Mb connection just because of a bug and even though all the files are still in my SD? This is the second time that this happens to me
388 Views
0 replies
0 likes
I'm shuffle my Playlist and when the song is over it won't play the next song unless i open the app. Really frustrating because I don't want to keep constantly opening the app to play the next song.
I'm shuffle my Playlist and when the song is over it won't play the next song unless i open the app. Really frustrating because I don't want to keep constantly opening the app to play the next song.
Community Legend
672 Views
1 replies
0 likes
Why all offline devices just named "AndroidPhone" and not with a hostname?Why have I all offline lists after any Spotify update new to downloading?Why is Spotify after any update mounted to the internal memory and all syncronized data are away?Why re...
Why all offline devices just named "AndroidPhone" and not with a hostname? Why have I all offline lists after any Spotify update new to downloading? Why is Spotify after any update mounted to the i...
509 Views
0 replies
0 likes
Everytime I go to play a song, even if it's from one of my personal playlists it wont let me play the song it says it's not available. I'm paying for premium so I don't understand why it's acting up is anyone else having this problem or know how to f...
Everytime I go to play a song, even if it's from one of my personal playlists it wont let me play the song it says it's not available. I'm paying for premium so I don't understand why it's acting up ...
555 Views
0 replies
1 likes
Hey, On the desktop version I can put all my playlists in a group and then shuffle through all the playlists. On my phone however, I can only click on "all songs" within the group, or select a specific playlist. When I select shuffle afterwards click...
Hey, On the desktop version I can put all my playlists in a group and then shuffle through all the playlists. On my phone however, I can only click on "all songs" within the group, ...
Community Legend
549 Views
3 replies
0 likes
I don't understand why Spotify is so terrible with customer service. I've been waiting since December for them to give me an app that works on my tablet. Spotify Cares seems to be the slowest and most clueless bunch I've ever had to deal with. I've r...
I don't understand why Spotify is so terrible with customer service. I've been waiting since December for them to give me an app that works on my tablet. Spotify Cares seems to be the slo...
Not applicable
1764 Views
13 replies
1 likes
My Spotify won't load. When ever I open it Spotify has a black screen and then my phone reports it has froze the only notification from Spotify is check your storage space. I have in reinstalled it but nothing has happened
My Spotify won't load. When ever I open it Spotify has a black screen and then my phone reports it has froze the only notification from Spotify is check your storage space. I have in reinstalled it b...
Spotify Star
491 Views
1 replies
0 likes
The app will start up and work well for the first few minutes. After that it takes forever to load or switch tracks, and sometimes when clicking an album, the tracks won't even show up. Brand new phone, just installed, no offline play list.LG V10 And...
The app will start up and work well for the first few minutes. After that it takes forever to load or switch tracks, and sometimes when clicking an album, the tracks won't even show up. Brand new pho...
Casual Listener
733 Views
3 replies
1 likes
This is the 4th time this has happened and i'm getting pretty frustrated since i am paying for premium. All the songs i have downloaded onto my device have been deleted because it says that, "you have reached the maximum of three devices", when i am ...
This is the 4th time this has happened and i'm getting pretty frustrated since i am paying for premium. All the songs i have downloaded onto my device have been deleted because it says that, "you hav...
Community Legend
433 Views
1 replies
0 likes
How do i turn it off?
How do i turn it off?
Community Legend
553 Views
3 replies
0 likes
Hi, I've been suffering this problem since I have smartphone. I don't know why but while I have my app open my Spotify internet conection works perfectly (in the streets, at work, at home, etc...) but when I leave the app, it disconects from internet...
Hi, I've been suffering this problem since I have smartphone. I don't know why but while I have my app open my Spotify internet conection works perfectly (in the streets, at work, at home, etc...) bu...
Community Legend
352 Views
1 replies
0 likes
Hi I am using a oneplus phone. I installed spotify and tried logging in. It gave me the error incorrect usrname/ password. I re-installed the app and then changed the password but I am still getting the same error. I am using a one plus phone. Kindly...
Hi I am using a oneplus phone. I installed spotify and tried logging in. It gave me the error incorrect usrname/ password. I re-installed the app and then changed the password but I am still getting ...
Spotify Star
494 Views
2 replies
0 likes
Just signed up for the family plan online and it will not let me sign into my account on my cell phone.It tells I don't have a account.But when I go sign onto my laptop there's no issue with the matter. I just signed up and I am having problems out o...
Just signed up for the family plan online and it will not let me sign into my account on my cell phone.It tells I don't have a account.But when I go sign onto my laptop there's no issue with th...
Spotify Star
353 Views
1 replies
0 likes
When I try to open spotify it instantly closes. I've done a complete uninstall and restart, all of the trouble shooting things and it still isn't usable.
When I try to open spotify it instantly closes. I've done a complete uninstall and restart, all of the trouble shooting things and it still isn't usable.
Community Legend
358 Views
1 replies
0 likes
I'm trying to listen to a specific album, and I don't mind that it's shuffled, or that ads play every now and then, but what I do find incredibly bothersome and unappealing about this app is that, recently, it keeps playing unending strings of "sugge...
I'm trying to listen to a specific album, and I don't mind that it's shuffled, or that ads play every now and then, but what I do find incredibly bothersome and unappealing about this app is that, re...
Gig Goer
485 Views
1 replies
2 likes
I have added a couple of mp3 files to one of my playlists and while they can be played in the desktop version I'm still having trouble getting them to play on my mobile (the songs are greyed out right now). The files are on the phone too of course, b...
I have added a couple of mp3 files to one of my playlists and while they can be played in the desktop version I'm still having trouble getting them to play on my mobile (the songs are greyed out righ...
Casual Listener
848 Views
2 replies
0 likes
