Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6051 Views

0 replies

7 likes

  • 6051 Views
  • 0 replies
  • 7 likes

spotify crashes after one song

Verizon HTC One M8 Android 4.4.4Spotify crashes after I open it, select a playlist ,shuffle play , and after the first song it just crashes, every time. I have tried reinstalling from play store which did nothing.

Casual Listener

Verizon HTC One M8 Android 4.4.4 Spotify crashes after I open it, select a playlist ,shuffle play , and after the first song it just crashes, every time. I have tried reinstalling from play store wh...

Daniel

Community Legend

1617 Views

3 replies

0 likes

  • 1617 Views
  • 3 replies
  • 0 likes

Downloaded songs get re-downloaded

Not sure if this was reported before but I have a premium account and made several palylists available offline. Sometimes, when I connect to wifi, it would re-download some songs I've already downloaded. Just now, it's downloading 700+ out of 1500+ s...

Casual Listener

Not sure if this was reported before but I have a premium account and made several palylists available offline. Sometimes, when I connect to wifi, it would re-download some songs I've already downloa...

saxNviolins

Casual Listener

4109 Views

2 replies

0 likes

  • 4109 Views
  • 2 replies
  • 0 likes

Playlist followers?

Where can i see in the app how many followers my playlist has?

Music Fan

Where can i see in the app how many followers my playlist has?

Jennie1

Music Fan

993 Views

6 replies

0 likes

  • 993 Views
  • 6 replies
  • 0 likes

Solved!! Stops playing randomly and comes back as soon as I open the app

I did an update on my Galaxy Note 5 from Tmobile. Since then spotify in not working properly. I start the radio, it plays 1 or 2 songs and it just stops randomly, but as soon as I open my phone and go on the spotify screen where the song is shown, it...

Newbie

I did an update on my Galaxy Note 5 from Tmobile. Since then spotify in not working properly. I start the radio, it plays 1 or 2 songs and it just stops randomly, but as soon as I open my phone and g...

Daniel

Community Legend

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Spotify closes itself after opening a playlist

I saved a playlist with local files from my computer on the app, on Android. When I try to open it, it shuts itself down just the next few seconds.I don't know what to do. I uninstalled the app, I deleted all data and reinstalled the app, stored data...

Newbie

I saved a playlist with local files from my computer on the app, on Android. When I try to open it, it shuts itself down just the next few seconds. I don't know what to do. I uninstalled the app, ...

Daniel

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

No Storage Area Found

I have been having the infamous message "No Storage Area Found" for a long time now. I have tried uninstalling and re installing the app, clearing the caches, clearing data, closing background moving it from phone to SD card and viseversa, and nothin...

Newbie

I have been having the infamous message "No Storage Area Found" for a long time now. I have tried uninstalling and re installing the app, clearing the caches, clearing data, closing background moving...

Daniel

Community Legend

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I change playlist order ??

I tried this on my Android and could not.I went online and there is no choice to move the order of songs on myplaylist.How do I move song number 5 to position 1 and song in position one toposition 5 ?HOW ?

Regular

I tried this on my Android and could not. I went online and there is no choice to move the order of songs on my playlist. How do I move song number 5 to position 1 and song in position one to ...

Ver

Spotify Legend

2833 Views

10 replies

0 likes

Playlist Ranking
  • 2833 Views
  • 10 replies
  • 0 likes

Can't sign in

I signed up on Facebook. I have a premium account. now I was logged out and can not log in anymore. there is a message that my password is invalid. what I can do? Thanks for helping

Newbie

I signed up on Facebook. I have a premium account. now I was logged out and can not log in anymore. there is a message that my password is invalid. what I can do? Thanks for helping 🙂

user-removed

Not applicable

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Precio Spotify Argentina

Hola! Estoy decidida a adquirir Spotify Premium, el cual se que se vende a $36 por mes pero tambien advierte que algunos bancos pueden cobrar el precio en dólares, esto no pone en duda mi idea de comprarlo pero quisiera saber cuanto seria el precio e...

Casual Listener

Hola! Estoy decidida a adquirir Spotify Premium, el cual se que se vende a $36 por mes pero tambien advierte que algunos bancos pueden cobrar el precio en dólares, esto no pone en duda mi idea de com...

osornios

Spotify Star

29748 Views

4 replies

3 likes

precio cobro spotify Argentina dolares dolar
  • 29748 Views
  • 4 replies
  • 3 likes

Spotify Notification question on Samsung S7 Edge

Coming from a Samsung Galaxy Note 4: Whenever I would be driving and using Waze I could change the track using my bluetooth and the title of the next song would appear on my notification bar for a second to let me know what song and artist it was swi...

Visitor

Coming from a Samsung Galaxy Note 4: Whenever I would be driving and using Waze I could change the track using my bluetooth and the title of the next song would appear on my notification bar for...

Shahnawaz1992

Newbie

3003 Views

11 replies

1 likes

  • 3003 Views
  • 11 replies
  • 1 likes

Superuser Contribution Spotify opening up on my phone when my wife turns it on on hers

This is slightly annoying. I find I'll be listening to an audiobook or something else on my phone. My wife at home, will turn on spotify and suddenly I'm kicked out of whatever I'm listening to and spotify will pop up with whatever my wife is listeni...

Regular

This is slightly annoying.  I find I'll be listening to an audiobook or something else on my phone.  My wife at home, will turn on spotify and suddenly I'm kicked out of whatever I'm listen...

Jduckueuueuw

Visitor

4796 Views

9 replies

0 likes

  • 4796 Views
  • 9 replies
  • 0 likes

Android APP

i´M LISTENING TO MY MUSIC AND SUDDENLY IT TURNS OFF!! WHAT´S THE PROBLEM?? i HAVE A FAMILY ACCOUNT. THANKS!

Newbie

i´M LISTENING TO MY MUSIC AND SUDDENLY IT TURNS OFF!!  WHAT´S THE PROBLEM??  i HAVE A FAMILY ACCOUNT.  THANKS! 

Daniel

Community Legend

409 Views

2 replies

0 likes

  • 409 Views
  • 2 replies
  • 0 likes

Automatically shuts down Spotify after +/-3 tracks

No idea why, but everytime i'm listening to spotify it automatically shut itself down after about 3 tracks.I tried to reinstall but nothing works...some ideas anyone?Cheerz,B.

Newbie

No idea why, but everytime i'm listening to spotify it automatically shut itself down after about 3 tracks. I tried to reinstall but nothing works...some ideas anyone? Cheerz, B.

Sarah_gregan

Newbie

561 Views

2 replies

0 likes

  • 561 Views
  • 2 replies
  • 0 likes

No Internet Connection every time I open.

Every time I open the app it tries to connect to the Internet and finally gives me the no internet connection notice. It doesn't have anything to do with offline mode and uninstalling it and reinstalling worked to fix it until I closed the app again ...

Casual Listener

Every time I open the app it tries to connect to the Internet and finally gives me the no internet connection notice. It doesn't have anything to do with offline mode and uninstalling it and reinstal...

LeighAnn2

Newbie

896 Views

6 replies

0 likes

  • 896 Views
  • 6 replies
  • 0 likes

Solved!! Cannot sort play list on Android mobile

Please add function to sort play list on Android mobile device.

Regular

Please add function to sort play list on Android mobile device.

chutspack40

Newbie

553 Views

3 replies

0 likes

  • 553 Views
  • 3 replies
  • 0 likes

Cant see my music on the TV (chromecast) when streaming from my phone (audio)

Hi everyone! When I bought my first gen chromecast I was able to stream music to the device from spotify and see the playlist on the tv but recently I noticed only a "Spotify" is shown on the tv and nothing else. Please tell me why this is changed. T...

Newbie

Hi everyone!   When I bought my first gen chromecast I was able to stream music to the device from spotify and see the playlist on the tv but recently I noticed only a "Spotify" is shown on th...

Daniel

Community Legend

473 Views

1 replies

0 likes

Chromecast Android
  • 473 Views
  • 1 replies
  • 0 likes

Can't see Yamaha Audio in Devices Available

I have Spotify on my Samsung S6, and my laptop. Both devices can be seen in the Devices Available when playing music. However my Yamaha RX-A3040 is not visible on either my laptop or my phone. We also have an S5 and and S4 in the house, and neither o...

Visitor

I have Spotify on my Samsung S6, and my laptop.  Both devices can be seen in the Devices Available when playing music.  However my Yamaha RX-A3040 is not visible on either my laptop or my p...

user-removed

Not applicable

600 Views

4 replies

0 likes

  • 600 Views
  • 4 replies
  • 0 likes

No puedo cambiar la pista de música desde mi pantalla bloqueada

Tengo un Xperia z5 con Android 6.0No lo puedo hacer, pero antes si tenia la opción de poner play, pausa y cambiar la pista con la pantalla bloqueada.Lo arreglaran en la siguiente actualización?O puedo arreglarlo manualmente?

Regular

Tengo un Xperia z5 con Android 6.0 No lo puedo hacer, pero antes si tenia la opción de poner play, pausa y cambiar la pista con la pantalla bloqueada. Lo arreglaran en la siguiente actualización? ...

Giovannicorrale

Regular

2019 Views

5 replies

0 likes

Pantalla bloqueada
  • 2019 Views
  • 5 replies
  • 0 likes