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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875750 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875750 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Accelerometer uses 83% of all Spotify battery usage.

Brief description of the issue: On my HTC One M9 I use GSam Battery Monitor to find out all possible issues with battery leakage on my phone. When I am using spotify the program shows me that 10% of all battery usage is Spotify and then in the detail...

  • Regular
  • Brief description of the issue:     On my HTC One M9 I use GSam Battery Monitor to find out all possible issues with battery leakage on my phone.     When I am using spotify th...
  • brodyknight
  • Casual Listener
  • 1844 Views
  • 1 replies
  • 2 likes
  • accelerometer
    battery
  • 1844 Views
  • 1 replies
  • 2 likes

Keep offline playlist

Hii download offline all my titles on android cellphone. But sometimes all titles are not available offline any longer and I have to download all again which means 10 go …any idea to keep my titles off lines all the time ?

  • Newbie
  • Hi i download offline all my titles on android cellphone. But sometimes all titles are not available offline any longer and I have to download all again which means 10 go … any idea to keep my titl...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Find a playlist

  • Casual Listener
  • Jamescokley296
  • Casual Listener
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Solved!! List content available offline

Hey All! I follow a lot of bands, and have a lot of playlists. I save a bunch of albums for offline use. Is there a feature, that lists all offline content on a single screen? It's such a hassle trying to figure what I can and cannot listen to when I...

  • Casual Listener
  • Hey All!   I follow a lot of bands, and have a lot of playlists. I save a bunch of albums for offline use.   Is there a feature, that lists all offline content on a single screen? &nbs...
  • jollyjazz
  • Casual Listener
  • 622 Views
  • 3 replies
  • 0 likes
  • Offline Content
  • 622 Views
  • 3 replies
  • 0 likes

Non riesco a passare a premium

Avendo attivato la promozione dei 3 mesi a 0,99€ ed essendo stati già prelevati dal conto ,l'applicazione mi dice ancora di passare a premium... Ho già provato a disinstallarla e a rimettere Il mio vecchio account ma niente da fare

  • Newbie
  • Avendo attivato la promozione dei 3 mesi a 0,99€ ed essendo stati già prelevati dal conto ,l'applicazione mi dice ancora di passare a premium... Ho già provato a disinstallarla e a rimettere Il mio v...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Music

I need help how do i fix the problem when i start my song it plays then it just stopsBut it still goes and i cant here it

  • Casual Listener
  • I need help how do i fix the problem when i start my song it plays then it just stops But it still goes and i cant here it
  • Yrrah1
  • Gig Goer
  • 327 Views
  • 3 replies
  • 1 likes
  • 327 Views
  • 3 replies
  • 1 likes

Spotify deleting songs because of various errors.

Hello everyone,I got Spotify about a month ago and i haven't really been happy with it.My ~1.5k songs on extreme Quality which i store on my 32GB mini SD on my Samsung Galaxy S3 Neo keep being deleted. I can reproduce this:1.Download the songs at hom...

  • Newbie
  • Hello everyone, I got Spotify about a month ago and i haven't really been happy with it. My ~1.5k songs on extreme Quality which i store on my 32GB mini SD on my Samsung Galaxy S3 Neo keep being de...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Online features not working and failing to scrobble

when i try to go to home, browse, or my profile via spotify mobile, the screen in the attached screenshot is all i get, both when connected to my home wifi and my cell data. i am not in offline mode.not only this, but spotify mobile has been failing ...

  • Casual Listener
  • when i try to go to home, browse, or my profile via spotify mobile, the screen in the attached screenshot is all i get, both when connected to my home wifi and my cell data. i am not in offline mode....
  • boyhood_bravery
  • Newbie
  • 447 Views
  • 2 replies
  • 0 likes
  • 447 Views
  • 2 replies
  • 0 likes

This song is not available

Hi!Today I was using my iPad and I found out that the new track of Dimitri Vegas & Like Mike was released (Stay a while). I listened to it there and then I added it to the playlist I have.My phone (Android) has that playlist downloaded for offline us...

  • Newbie
  • Hi! Today I was using my iPad and I found out that the new track of Dimitri Vegas & Like Mike was released (Stay a while). I listened to it there and then I added it to the playlist I have. My ...
  • 304 Views
  • 0 replies
  • 0 likes
  • Android
    Song not available
    stream
    support
  • 304 Views
  • 0 replies
  • 0 likes

Solved!! Songs get randomly removed from My Songs, still available in Spotify, can be re-added

Hello, I've been having this issue for a while now: songs just randomly dissappear from my saved songs. However they're still in the system, I can re-save them the same way I did before (even selecting them from the same album I've originally did) an...

  • Casual Listener
  • Hello,   I've been having this issue for a while now: songs just randomly dissappear from my saved songs. However they're still in the system, I can re-save them the same way I did before (eve...
  • lol176
  • Casual Listener
  • 901 Views
  • 3 replies
  • 0 likes
  • 901 Views
  • 3 replies
  • 0 likes

Someone please help me

Hello. I have been experiencing problems when using Spotify on my phone (Samsung Galaxy s6). When I am listening to music the first song and sometimes the second song plays perfectly. But when the song ends all of the sudden the music stops and does ...

  • Casual Listener
  • Hello. I have been experiencing problems when using Spotify on my phone (Samsung Galaxy s6). When I am listening to music the first song and sometimes the second song plays perfectly. But when the so...
  • Jayb72
  • Community Legend
  • 350 Views
  • 4 replies
  • 0 likes
  • 350 Views
  • 4 replies
  • 0 likes

I found out why gapless stopped working

Spotify started prioritising local files over its own. It couldn't play local files gapless already for a long time and that hasn't changed. I tried Mike Oldfield's "Tubular Bells 2003" and the Android client inserts gaps. Then I tried something I do...

  • Roadie
  • Spotify started prioritising local files over its own. It couldn't play local files gapless already for a long time and that hasn't changed.   I tried Mike Oldfield's "Tubular Bells 2003" and ...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

How to Contact Spotify Directly for Unsolved Matters?

If there is an ongoing issue and the community is not finding the solution, how is one to contact Spotify directly to get the problem solved? Im sure more than just myself have experienced this issue and have also been forced to cancel subscription u...

  • Casual Listener
  • If there is an ongoing issue and the community is not finding the solution, how is one to contact Spotify directly to get the problem solved?  Im sure more than just myself have experienced t...
  • 556 Views
  • 0 replies
  • 0 likes
  • contact
    Directly
    Earth
    how to
    problems
    solutions
    Spotify
    to
    Unsolved
  • 556 Views
  • 0 replies
  • 0 likes

Cannot Download on Android because "Not Available in your Country" Error Message

Spotify is available in my country - Nicaragua (Central America). I use Spotify with no problem on Windows and Apple computers and it is growing in popularity in the cities. But, when I try to download the Spotify App on my Android system I always ge...

  • Casual Listener
  • Spotify is available in my country - Nicaragua (Central America). I use Spotify with no problem on Windows and Apple computers and it is growing in popularity in the cities. But, when I try to downlo...
  • 618 Views
  • 0 replies
  • 0 likes
  • Android
    available
    Cannot
    country
    message
    not
    Spotify
  • 618 Views
  • 0 replies
  • 0 likes

This song not available

Having used Spotify for over a year now, I'm finding it frustrating that I'm suddenly getting 'this song is not available' messages for all tracks now. I'm paying for premium membership. I only use Spotify on my Android phone. I have previously 'fixe...

  • Newbie
  • Having used Spotify for over a year now, I'm finding it frustrating that I'm suddenly getting 'this song is not available' messages for all tracks now.  I'm paying for premium membership.  ...
  • DasPeter
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Android Spotify Low Volume

Whenever the music plays, it starts with its normal volume and then immediately goes low after like 0.2 seconds. I've been experiencing this since I've installed Spotify on my Note 3. My local music volume is okay, only Spotify's not. It's getting an...

  • Newbie
  • Whenever the music plays, it starts with its normal volume and then immediately goes low after like 0.2 seconds. I've been experiencing this since I've installed Spotify on my Note 3. My local music ...
  • 444 Views
  • 0 replies
  • 0 likes
  • 444 Views
  • 0 replies
  • 0 likes

Update Days to go online

The spotify app doesn´t update the days I have to go online bevor I can use the offline mode again.....it always count the days down...any ideas, what I can do?

  • Newbie
  • The spotify app doesn´t update the days I have to go online bevor I can use the offline mode again.....it always count the days down...any ideas, what I can do?
  • Joe
  • Community Legend
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Galaxy S5 Deletes Music on Restart

So, when I restart my device, Spotify just kinda forgets my SD card exists, and all of my account settings for the device. I don't have to log in again or anything, it just deletes the app settings. But also when I change the settings back, it then d...

  • Casual Listener
  • So, when I restart my device, Spotify just kinda forgets my SD card exists, and all of my account settings for the device. I don't have to log in again or anything, it just deletes the app settings. ...
  • yowipy
  • Casual Listener
  • 759 Views
  • 2 replies
  • 2 likes
  • Troubleshooting
  • 759 Views
  • 2 replies
  • 2 likes

In the space of 12 hours I've lost 3/4 of my downloaded songs

Between the early hours of the morning and now I seem to have lost the majority of music that was available offline in my library.The songs are still there, but are 'unavailable offline' which is weird as there are a number of songs I listened to yes...

  • Newbie
  • Between the early hours of the morning and now I seem to have lost the majority of music that was available offline in my library. The songs are still there, but are 'unavailable offline' which is w...
  • 212 Views
  • 0 replies
  • 1 likes
  • 212 Views
  • 0 replies
  • 1 likes

Music and profile picture disappeared after loggin out and logging in again.

Hi! I got a premium account days ago and I logged out to update the app. However, after l logged in again the music, followers and profile picture disappeared. Help please.

  • Newbie
  • Hi! I got a premium account days ago and I logged out to update the app. However, after l logged in again the music, followers and profile picture disappeared.  Help please.
  • Joe
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes