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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

392675 Views

545 replies

35 likes

Account
Free
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8272 Views

0 replies

7 likes

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  • 7 likes

Solved!! Cant view full widget when screen locked to change song on Sony Experia Z2

Hi, when the screen is locked on Sony Experia Z2, the buttons available when pressing the power button are play, pause and next. The previous option is totally missing. Android version is lollipop. The control part of the widget is not completely sha...

Casual Listener

Hi, when the screen is locked on Sony Experia Z2, the buttons available when pressing the power button are play, pause and next. The previous option is totally missing. Android version is lollipop. T...

JaMiNo

Music Fan

2371 Views

6 replies

0 likes

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Solved!! Some albums are on spotify but aren't showing up on the artist page

When I search for the Bleacher's "I wanna get better" and "Strange Desire" they won't show up on the spotify app, I went on to the web player found it and added it to my music, however the tracks are all grayed out and won't play nor show up on the a...

Regular

When I search for the Bleacher's  "I wanna get better" and "Strange Desire" they won't show up on the spotify app, I went on to the web player found it and added it to my music, however the trac...

DannyFL

Roadie

13105 Views

21 replies

0 likes

Albums
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Solved!! Spotify Doesn't Work!!!

Spotify - the icon- doesn't appear on the notifications bar on my device even while the app is running background. I have to click the icon on the menu every single time to see what I'm listening to. I guess it is because of the Musicxmatch app which...

Casual Listener

Spotify - the icon- doesn't appear on the notifications bar on my device even while the app is running background. I have to click the icon on the menu every single time to see what I'm listening to....

ErickRGuetta

Community Legend

1697 Views

7 replies

0 likes

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  • 7 replies
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Solved!! Android app redownload tracks switching cell off and tracks stopping

First of all apologies if this has been mentioned before but after reading a large amount of comments I am at my wits end. I have a premium account, a desktop with the software installed with Win7 64bit. I also _for remote access - use an android cel...

Music Fan

First of all apologies if this has been mentioned before but after reading a large amount of comments I am at my wits end. I have a premium account, a desktop with the software installed with Win7 64...

kapitikarl

Music Fan

961 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

I'm using an android device, and the spotify max volume is still too low.

I've tried looking for posts about this topic, but I cannot find any solutions. compared to other audio apps, Spotify is pitiful. And it wasn't always like this. I've only had this problem for a couple of months. Before, I'd use to have to turn the v...

Newbie

I've tried looking for posts about this topic, but I cannot find any solutions. compared to other audio apps, Spotify is pitiful. And it wasn't always like this. I've only had this problem for a coup...

ErickRGuetta

Community Legend

627 Views

1 replies

0 likes

volume
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Last.fm Log-in Error on Mobile App

My Spotify app isn't allowing me to sign in to my Last.fm account for scrobbling. My account name and password are correct, there are no blank spaces before or after either the username or password, and I have reinstalled the app a few times now (had...

Casual Listener

My Spotify app isn't allowing me to sign in to my Last.fm account for scrobbling. My account name and password are correct, there are no blank spaces before or after either the username or password, ...

AdamAG

Casual Listener

539 Views

2 replies

0 likes

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  • 2 replies
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One playlist wont download

Hi everybody, I have this one playlist that wont go offline under any circunstances, even if It is the only playlist. Everytime i click the button to download It just resets itself.I use Android 4.4 (I have a premium account obviously) Thanks!

Casual Listener

Hi everybody, I have this one playlist that wont go offline under any circunstances, even if It is the only playlist. Everytime i click the button to download It just resets itself. I use Androi...

tekio

Casual Listener

471 Views

2 replies

0 likes

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  • 2 replies
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Max volume on my lg g3 is too low when playing on spotify

I just bougth a lg g3 and started downloading my playlists on the device and when I started playing the max volume is just too low. I can even overhear the music playing in the gym when Im on my headphones. I know is not volume settings on the device...

Casual Listener

I just bougth a lg g3 and started downloading my playlists on the device and when I started playing the max volume is just too low. I can even overhear the music playing in the gym when Im on my head...

rtik13

Roadie

2587 Views

14 replies

1 likes

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  • 14 replies
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Solved!! Problema con reproduccion offline

Hola.Yo antes tenía una cuenta premium y no tenía problema alguno. Ahora decidí hacer otra cuenta premium conectandome desde facebook (pagué por 3 meses) y al descargar mi musica...todo bien pero no puedo escucharla en modo offline, queda en segundo ...

Casual Listener

Hola. Yo antes tenía una cuenta premium y no tenía problema alguno. Ahora decidí hacer otra cuenta premium conectandome desde facebook (pagué por 3 meses) y al descargar mi musica...todo bien pero n...

DannyFL

Roadie

1714 Views

5 replies

0 likes

  • 1714 Views
  • 5 replies
  • 0 likes

Solved!! How to contact Spotify about incorrect charges.

Can someone let me know how I can find out why I am being charged for premium service when my subscription page says I have the free service. It seems impossible to contact Spotify to find out. Thanks

Casual Listener

Can someone let me know how I can find out why I am being charged for premium service when my subscription page says I have the free service. It seems impossible to contact Spotify to ...

ErickRGuetta

Community Legend

1334 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Offline Songs

since a couple of weeks i notice that when i use my account on a different computer/phone, i have to download every song on my offline playlist, but thats no the entire problem, the problem is that somehow those songs that i downloaded stay on my pho...

Casual Listener

since a couple of weeks i notice that when i use my account on a different computer/phone, i have to download every song on my offline playlist, but thats no the entire problem, the problem is that s...

MichaelJerzak

Composer

407 Views

1 replies

0 likes

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  • 1 replies
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my phone reboots when starting spotify

Hi. First of all, sorry about my english. The problem i wanna talk you about is that my phone (Alcatel onetouch m'pop 5020) reboots itself each time i try to use spotify.Since i though it was all about my phone i restored it to factory data (even usi...

Casual Listener

Hi.   First of all, sorry about my english.   The problem i wanna talk you about is that my phone (Alcatel onetouch m'pop 5020) reboots itself each time i try to use spotify. Since&nbs...

MichaelJerzak

Composer

595 Views

3 replies

0 likes

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chewing my data

I usually only listen to playlist, and those playlist are down loaded on my device. My question is why has Spotify started chewing an incredible amount of data? This month Spotify has eaten 6.88 gb of it and I still have till the 22nd. This is abnorm...

Roadie

I usually only listen to playlist, and those playlist are down loaded on my device. My question is why has Spotify started chewing an incredible amount of data? This month Spotify has eaten 6.88 gb o...

phxkrausehouse

Roadie

1444 Views

14 replies

0 likes

  • 1444 Views
  • 14 replies
  • 0 likes

EQ lowers the volume drastically

I think the sound quality is pretty poor without the EQ. The problem iswhen i activate the EQ the volume drops drastically. Any ideas what to do?Using a Samsun Galaxy S3 -mini. Have tried a reinstallation.regards Dennis

Newbie

I think the sound quality is pretty poor without the EQ. The problem is when i activate the EQ the volume drops drastically. Any ideas what to do? Using a Samsun Galaxy S3 -mini. Have tried a reins...

user-removed

Not applicable

872 Views

1 replies

0 likes

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  • 1 replies
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Solved!! While listening to playlist at work it changes to the last playlist I listened to at home.

Let me start by saying that this is NOT an issue related to the play queue. I listen to music either on my big stereo at home though my Roku or on a Bluetooth speaker at home through my android tablet or on a Bluetooth speaker through my android phon...

Regular

Let me start by saying that this is NOT an issue related to the play queue.    I listen to music either on my big stereo at home though my Roku or on a Bluetooth speaker at home through m...

UdderJuice

Regular

2440 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Playlist folders are not displayed in android app

Hi all, I have organised all my playlists in folders at the desktop version. I have read that all my folders will be visible at the android version, but unfortunately they are not Am I doing something wrong? If it is relevant in some case I have the ...

Regular

Hi all,   I have organised all my playlists in folders at the desktop version. I have read that all my folders will be visible at the android version, but unfortunately they are not 😉 Am I do...

DannyFL

Roadie

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
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Solved!! clear play queue

I would like to clear the play queue. I have premium. I just need the steps. TIA

Newbie

I would like to clear the play queue. I have premium. I just need the steps. TIA

DannyFL

Roadie

1477 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

lost all songs

Hi all my songs have disappeared I've tried logging out then back in but no success can any1 help?

Newbie

Hi all my songs have disappeared I've tried logging out then back in but no success can any1 help?

DannyFL

Roadie

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Solved!! Unfortunately Spotify has stopped working

That is the error message I get over and over. I'm a premium user and I've only been able to use the mobile app less than a single day in the past week. That's a big problem for me. Uninstall and reinstall aren't working either. Please help. Getting ...

Casual Listener

That is the error message I get over and over. I'm a premium user and I've only been able to use the mobile app less than a single day in the past week. That's a big problem for me. Uninstall and rei...

seanfeedback

Casual Listener

5487 Views

8 replies

1 likes

  • 5487 Views
  • 8 replies
  • 1 likes