Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
392623 Views
545 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have premium account and listen to music in my android device on offline mode. I edit my playlists in my device by deleting songs i don't want anymore but when I get my device online, it start downloading again the songs that are in my desktop play...
I have premium account and listen to music in my android device on offline mode. I edit my playlists in my device by deleting songs i don't want anymore but when I get my device online, it start down...
Community Legend
1215 Views
3 replies
0 likes
Spotify just crashces on start on my new dual sim phone. ist this a known problem ?
Spotify just crashces on start on my new dual sim phone. ist this a known problem ?
Casual Listener
479 Views
2 replies
0 likes
Hi, everytime i download my playlists for offline mode they appear downloaded until i go offline as soon as i leave my wifi zone at home all tracks are deleted. This has been happening for the past 3 weeks.
Hi, everytime i download my playlists for offline mode they appear downloaded until i go offline as soon as i leave my wifi zone at home all tracks are deleted. This has been happening for the past 3...
Community Legend
528 Views
6 replies
0 likes
Hello I haave a premium acount. I reseted my phone and now i cant download spotify cause i am in angola. Anyway to download ? or i need to get back to Portugal so i can download ?7 Thanks in advance
Hello I haave a premium acount. I reseted my phone and now i cant download spotify cause i am in angola. Anyway to download ? or i need to get back to Portugal so i can download ?7  ...
Community Legend
604 Views
1 replies
0 likes
I think I found a solution (at least at the moment) go into your mobile data settings and where it says network select be sure to have the option "cms/wcdma/lteauto selected at least for me it's been working steady
I think I found a solution (at least at the moment) go into your mobile data settings and where it says network select be sure to have the option "cms/wcdma/lteauto selected at least for me it's been...
404 Views
0 replies
0 likes
Hi,I found a song I really liked on my laptoo and put it into my stared playlist yet it isn't showing up when I go to play music through my HTC One (M8).Upon further inspection I found that the song wasn't showing up at all, even when I specifically ...
Hi, I found a song I really liked on my laptoo and put it into my stared playlist yet it isn't showing up when I go to play music through my HTC One (M8). Upon further inspection I found that t...
Community Legend
2154 Views
5 replies
0 likes
How can i download i don't have the 2G 3G option and i just signed up for the premium account
How can i download i don't have the 2G 3G option and i just signed up for the premium account
Community Legend
442 Views
1 replies
0 likes
I've cleared the cache, data and uninstalled and re-installed the app. Still I cannot connect. I talked withT-Mobile and internet connection is not the problem. Help plz...
I've cleared the cache, data and uninstalled and re-installed the app. Still I cannot connect. I talked withT-Mobile and internet connection is not the problem. Help plz...
Roadie
597 Views
4 replies
0 likes
Will Spotify support the new material design guidelines that Google has put into place? The only thing holding me back from premium is design. I hate the way it looks like iOS 7/8 and waaaay out of place on Android. Thanks!!
Will Spotify support the new material design guidelines that Google has put into place? The only thing holding me back from premium is design. I hate the way it looks like iOS 7/8 and waaaay out of p...
Roadie
2221 Views
4 replies
0 likes
Why is there a good two second delay between the Spotify app minimising and the music controls appearing in the notifications shade (i.e. the place where notifications go)? Other music apps don't have this issue - the controls appear literally starig...
Why is there a good two second delay between the Spotify app minimising and the music controls appearing in the notifications shade (i.e. the place where notifications go)? Other music apps don't hav...
Community Legend
678 Views
2 replies
0 likes
On the Spotify Android app, the progress bar (i.e. the seconds passed when playing a song) will start moving as soon as a song is selected but often when streaming on a mobile connection the music doesn't actually start until a few seconds after that...
On the Spotify Android app, the progress bar (i.e. the seconds passed when playing a song) will start moving as soon as a song is selected but often when streaming on a mobile connection the music do...
Roadie
1080 Views
2 replies
0 likes
Hello, Nexus 7 2013 premium user here. Since the last update, I keep getting notification of songs out of sudden from Spotify, when I'm not even listening to music, and the song doesn't seems to be in any of my playlist, so I see this as spam. I alre...
Hello, Nexus 7 2013 premium user here. Since the last update, I keep getting notification of songs out of sudden from Spotify, when I'm not even listening to music, and the song...
Casual Listener
4408 Views
3 replies
1 likes
Hey! I just installed spotify on my lg g3 and for some reason I can't see anything! just the background and spotily logo on the top left. can't login or do anything.. I have tried to reinstall, delete data and folder from android folder, still nothin...
Hey! I just installed spotify on my lg g3 and for some reason I can't see anything! just the background and spotily logo on the top left. can't login or do anything.. I have tried to reinstal...
Newbie
1183 Views
2 replies
0 likes
Has anyone else come across this random issue where spotify logs out and all the music is gone on Android 5.0 when you close the app. It's happened so many times on my Nexus 5 that now I'm thinking of cancelling my subscription and going with Google'...
Has anyone else come across this random issue where spotify logs out and all the music is gone on Android 5.0 when you close the app. It's happened so many times on my Nexus 5 that now I'm thinking o...
Casual Listener
1048 Views
3 replies
0 likes
Add a new apn to fix the problem:http://support.t-mobile.com/docs/DOC-10361#networkIt works. Good luck!
Add a new apn to fix the problem: http://support.t-mobile.com/docs/DOC-10361#network It works. Good luck!
Community Legend
429 Views
1 replies
1 likes
I followed following instructions: http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082 (here is the template:) === START OF TEMPLATE === DescriptionPlease describe the problem When I listen to spotify on my cellph...
I followed following instructions: http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082 (here is the template:) === START OF TEMPL...
Regular
1447 Views
2 replies
0 likes
Hi there, I just installed Spotify app on my adroid phone and when I click on a desired song, I can see that nothing happens. Only shuffle play is available. Then I upgraded to a premium 7-day trial and now the songs will play when I click on them. D...
Hi there, I just installed Spotify app on my adroid phone and when I click on a desired song, I can see that nothing happens. Only shuffle play is available. Then I upgraded to a premium 7...
Community Legend
2044 Views
1 replies
0 likes
I have a Samsung Galaxly S4 and a MacBook Air and both are on the same network and online but they do not sync whatsoever. I make a change on my phone and nothing happens on my laptop and vise versa, and newly added local files from the past four to ...
I have a Samsung Galaxly S4 and a MacBook Air and both are on the same network and online but they do not sync whatsoever. I make a change on my phone and nothing happens on my laptop and vise versa,...
Regular
919 Views
3 replies
0 likes
I'm using Spotify Connect on my Android phone with my MacBook Air. The name of the Macbook is showing up as a long string of numbers and letters, not as the name of the computer. Any idea how to change this?
I'm using Spotify Connect on my Android phone with my MacBook Air. The name of the Macbook is showing up as a long string of numbers and letters, not as the name of the computer. Any idea how to chan...
Regular
581 Views
2 replies
0 likes
I log in to Spotify. Try to listen to radio. "no internet connection. "Offline Playlist still works. Restart phone. Repeat. Same issue. Uninstall/reinstall. Repeat. Same issue. Gmail, Facebook, etc. still work. HTC one m8. Android 4.4.4.T-mobile. Unl...
I log in to Spotify. Try to listen to radio. "no internet connection. " Offline Playlist still works. Restart phone. Repeat. Same issue. Uninstall/reinstall. Repeat. Same issue. Gmail, F...
Regular
742 Views
5 replies
0 likes
