Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

393155 Views

546 replies

35 likes

Account
Free
  • 393155 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8313 Views

0 replies

7 likes

  • 8313 Views
  • 0 replies
  • 7 likes

Organize songs in the android app

This has probably been suggested before but I would love to be able to sort my songs in my playlists directly on my phone. It would also be great if I got the option to sort my songs in the checkmark playlist (my songs/tracks) just because I love add...

Roadie

This has probably been suggested before but I would love to be able to sort my songs in my playlists directly on my phone. It would also be great if I got the option to sort my songs in the checkma...

Daniel

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Crashes when i open the app

Im using the samsung galaxy s4 Everytime i open spotify i receive a message saying 'Unfortunately, Spotify has stopped.' Ive reinstalled the app, restarted my device yet it still crashes. Any other suggestions or how to fix this problem? Thanks.

Newbie

Im using the samsung galaxy s4 Everytime i open spotify i receive a message saying 'Unfortunately, Spotify has stopped.' Ive reinstalled the app, restarted my device yet it still crashes. Any o...

Daniel

Community Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

songs were available offline now they're not

One day I'm loving spotify and the hundreds of songs I had downloaded offline. The next none of them will play offline anymore. Says that they're waiting to download. There's a hndful of songs that are still playing. Even the playlists that I'm follo...

Casual Listener

One day I'm loving spotify and the hundreds of songs I had downloaded offline. The next none of them will play offline anymore. Says that they're waiting to download. There's a hndful of songs that a...

Daniel

Community Legend

530 Views

3 replies

0 likes

  • 530 Views
  • 3 replies
  • 0 likes

Solved!! spotify has stopped.

Hello everyone ! I have an issue since à week. Spotify crashes randomly on my phone with no apparent reason. My phone : Rooted Galaxy note 3I used foldermount to sync on my sd cardIt worked fine until Last week and now spotify Just crashes randomly. ...

Roadie

Hello everyone ! I have an issue since à week. Spotify crashes randomly on my phone with no apparent reason. My phone : Rooted Galaxy note 3 I used foldermount to sync on my sd card It work...

Daniel

Community Legend

5540 Views

50 replies

0 likes

Crash
SD-card
  • 5540 Views
  • 50 replies
  • 0 likes

Spotify No Longer Downloading Local Files To Playlists

Ok... I have no idea what happened to Spotify or what... but I used to able to download Local Files to playlists on my phone which is how I would listen to alot of my music since Spotify doesn't have all the music I listen to. Now recently, my phone/...

Regular

Ok... I have no idea what happened to Spotify or what... but I used to able to download Local Files to playlists on my phone which is how I would listen to alot of my music since Spotify doesn't have...

Daniel

Community Legend

804 Views

7 replies

0 likes

  • 804 Views
  • 7 replies
  • 0 likes

Payment

My account was charged twice, and I don't know how to go about fixing this. Any suggestions?

Casual Listener

My account was charged twice, and I don't know how to go about fixing this. Any suggestions?

Daniel

Community Legend

533 Views

2 replies

0 likes

  • 533 Views
  • 2 replies
  • 0 likes

Trying to pay for premium

So, I'm trying to upgrade but my old credit card info no longer is valid. Trying to update my credit card info has been impossible. Either broken links, or the link just resets the page and accomplishes nothing. Please help. This is seriously frustra...

Newbie

So, I'm trying to upgrade but my old credit card info no longer is valid. Trying to update my credit card info has been impossible. Either broken links, or the link just resets the page and accomplis...

MichaelW

Community Legend

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Spotify randomly starts playing on it's own on a device called "Helium"

It's always music I've never heard of, never initiated by me, and sometimes it pauses the music I'm ACTUALLY listening to when I'm listening on my laptop (Because it's in use somewhere else...) I've tried logging out of all my other devices, changing...

Regular

It's always music I've never heard of, never initiated by me, and sometimes it pauses the music I'm ACTUALLY listening to when I'm listening on my laptop (Because it's in use somewhere else...) &nb...

Dwebtron

Regular

998 Views

4 replies

0 likes

  • 998 Views
  • 4 replies
  • 0 likes

Weird bug on lockscreen

Hi. I'm using spotify quite a while. The only bug that I encountered is that lockscreen bug which is doesn't properly show the length of the tract. For that reason I can't play the specific part of the track. I tried other music players and there isn...

Casual Listener

Hi. I'm using spotify quite a while. The only bug that I encountered is that lockscreen bug which is doesn't properly show the length of the tract. For that reason I can't play the specific part of t...

Daniel

Community Legend

630 Views

3 replies

0 likes

  • 630 Views
  • 3 replies
  • 0 likes

You appeared to be trying to log into spotify from a different country?

I set my profile to UK and i'm pretty sure that my IP address are located in UK. But i cant log in. Whats wrong?

Regular

I set my profile to UK and i'm pretty sure that my IP address are located in UK. But i cant log in. Whats wrong?

Daniel

Community Legend

696 Views

1 replies

0 likes

fail
  • 696 Views
  • 1 replies
  • 0 likes

Problems with syncing to SD Card with Galaxy S4

I have tried now for several days getting my S4 to sync to SD card. My phone suddenly told me that my 64GB SD card was broken and that i needed to format it. After accepting this, i was prompted that the card was empty and needed formatting. When i t...

Newbie

I have tried now for several days getting my S4 to sync to SD card. My phone suddenly told me that my 64GB SD card was broken and that i needed to format it. After accepting this, i was prompted that...

Ankamano

Casual Listener

2737 Views

7 replies

0 likes

  • 2737 Views
  • 7 replies
  • 0 likes

Can`t download the songs on my Samsung Handy

Newest Version is installed, Wlan is on. Button "Offline verfügbar" is turned on. What can I do? Would be great, if you can help me... Thank you very much, Greetings, CH

Casual Listener

Newest Version is installed, Wlan is on. Button "Offline verfügbar" is turned on.   What can I do? Would be great, if you can help me... Thank you very much, Greetings, CH

JoeThomas

Community Legend

646 Views

5 replies

0 likes

  • 646 Views
  • 5 replies
  • 0 likes

track won't play on phone, but plays on desktop.

Hi, I've got a little, but annoying problem. I recently re-upgraded to premium. Now I have a track that won't play on my phone. (samsung s4) I get the message: this number is not available. The track will play on my desktop. It is a local file. (but ...

Casual Listener

Hi,   I've got a little, but annoying problem. I recently re-upgraded to premium. Now I have a track that won't play on my phone. (samsung s4) I get the message: this number is not available...

Daniel

Community Legend

577 Views

5 replies

0 likes

  • 577 Views
  • 5 replies
  • 0 likes

Solved!! missing radio button android app

Hi,Please could anyone suggest how to fix a missing radio button on the main Spotify menu? It only has search, browse, your music settings. This started about a month ago, when I went to Spain on holiday and assumed nothing of it and thought it would...

Casual Listener

Hi, Please could anyone suggest how to fix a missing radio button on the main Spotify menu? It only has search, browse, your music settings. This started about a month ago, when I went to Spain ...

jamesmacd

Casual Listener

1435 Views

2 replies

0 likes

missing radio button on menu
  • 1435 Views
  • 2 replies
  • 0 likes

Having to dowload all my off-line songs - Again!

Was there an update or so? Today, when I sat into my car to start some music withou internetconnection, all downloaded songs were gone! It wouldn't be the first time, if an update is responsible for that. But how could I know? In the past there has n...

Music Fan

Was there an update or so? Today, when I sat into my car to start some music withou internetconnection, all downloaded songs were gone! It wouldn't be the first time, if an update is responsible ...

Daniel

Community Legend

1544 Views

5 replies

0 likes

  • 1544 Views
  • 5 replies
  • 0 likes

PC not showing under ,, Show Available Devices''

Good Day Spotift team.So I just tried everything that was giving in the problem section , but nothing worked , I payed for the premium , but I don't get all features that I supposted to have.So my PC is syncing my LG G2 D802 and showing the sync'ing ...

Newbie

Good Day Spotift team. So I just tried everything that was giving in the problem section , but nothing worked , I payed for the premium , but I don't get all features that I supposted to have. So m...

Daniel

Community Legend

472 Views

1 replies

1 likes

  • 472 Views
  • 1 replies
  • 1 likes

Solved!! No longer playing music from SD card in playlists...

I have a Samsung Galaxy tablet and up until about a week ago Spotify would play all the music I have on my SD card that I added to my playlists, but now an error message comes up saying the song isn't available... I'm not sure what to do to get it wo...

Casual Listener

I have a Samsung Galaxy tablet and up until about a week ago Spotify would play all the music I have on my SD card that I added to my playlists, but now an error message comes up saying the song isn'...

Daniel

Community Legend

1159 Views

3 replies

0 likes

  • 1159 Views
  • 3 replies
  • 0 likes

won't stay connected when on data

got the update for my G2 on virizon now when I conect to spotify when on Data it will only play 1 or 2 songs and then i lose my conection but i have good 4 g

Newbie

got the update for my G2 on virizon now when I conect to spotify when on Data it will only play 1 or 2 songs  and then i lose  my conection  but i have good 4 g 

Daniel

Community Legend

1264 Views

1 replies

0 likes

  • 1264 Views
  • 1 replies
  • 0 likes

Re: Buzzing dragging noise plays during the song!!!! PLEASE HELP

i am also having this problem, however not on my computer but on the Android app. I will not be renewing my premium until there a solution to fix this.. Every time is does this noise, it renders my entire phone, useless. apps freeze, keyboard doesnt ...

Casual Listener

i am also having this problem, however not on my computer but on the Android app. I will not be renewing my premium until there a solution to fix this..   Every time is does this noise, it r...

Daniel

Community Legend

1808 Views

7 replies

0 likes

  • 1808 Views
  • 7 replies
  • 0 likes

Samsung S5 Equalizer Loudness Issue

Hi! When i turn on the equalizer on the spotify app, the maximal loudness is reduced. when i skip from song to song, the sound is loud enough, but then the phone reduces the loudness automatically after 1 second. why? is there any known issue and a w...

Casual Listener

Hi!   When i turn on the equalizer on the spotify app, the maximal loudness is reduced. when i skip from song to song, the sound is loud enough, but then the phone reduces the loudness autom...

Daniel

Community Legend

1754 Views

5 replies

0 likes

  • 1754 Views
  • 5 replies
  • 0 likes