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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

394956 Views

546 replies

35 likes

Account
Free
  • 394956 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8398 Views

0 replies

7 likes

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Library is missing in new version

I had trouble with Spotify not downloading playlists marked for offline usage and found that there was an update released. Updated Spotify and to my horror the library is gone. I normaly just play a random song from the library and have shuffle turne...

Casual Listener

I had trouble with Spotify not downloading playlists marked for offline usage and found that there was an update released.   Updated Spotify and to my horror the library is gone. I normaly j...

Joe

Community Legend

1993 Views

3 replies

0 likes

  • 1993 Views
  • 3 replies
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libspotify music_delivery is not called

I am integrating libspotify with an android app using ndk and I am able to create session, login and successfully load a track. However after the track is loaded (I have te track name and duration) and I call sp_session_player_play with result of SP_...

Newbie

I am integrating libspotify with an android app using ndk and I am able to create session, login and successfully load a track. However after the track is loaded (I have te track name and duration) a...

Joe

Community Legend

440 Views

1 replies

1 likes

  • 440 Views
  • 1 replies
  • 1 likes

Spotify Beta Testing

Spotify PLEASE PLEASE PLEASE open a Google Play beta commuinity on Google+. You can test new releases with the community here in a controlled way and we can revert to the full release if you broke something important/didn't test the release properly.

Visitor

Spotify PLEASE PLEASE PLEASE open a Google Play beta commuinity on Google+. You can test new releases with the community here in a controlled way and we can revert to the full release if you broke so...

cmcewen

Newbie

661 Views

1 replies

3 likes

  • 661 Views
  • 1 replies
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Sharing playlist - confusion

Hi all, I have Spotify premium on an andriod device (HTC One m8) and getting very confused trying to share a playlist with a friend. Neither of us are on facebook, she is listed as a friend on spotify and, it looks as though we are both following eac...

Casual Listener

Hi all, I have Spotify premium on an andriod device (HTC One m8) and getting very confused trying to share a playlist with a friend. Neither of us are on facebook, she is listed as a friend on spotif...

Joe

Community Legend

530 Views

3 replies

0 likes

  • 530 Views
  • 3 replies
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Solved!! Payment Error "Contact With Your Bank"

Because of an unknown issue i constantly get payment problem error from Spotify. It says "the payment payment could not be performed, contact with your bank." The card is working completely (personally tested), so it's not the card. And this is not t...

Casual Listener

Because of an unknown issue i constantly get payment problem error from Spotify. It says "the payment payment could not be performed, contact with your bank." The card is working completely (personal...

Coras09

Casual Listener

1139 Views

4 replies

0 likes

  • 1139 Views
  • 4 replies
  • 0 likes

Removing songs on the run ... HELP

I used to use the "starred" playlist to remove songs I didn't want on that playlist by simply "unstarring" them. Now on my phone I've noticed that it is no longer a feature. I want to be able to remove songs from a playlist while using my Android pho...

Newbie

I used to use the "starred" playlist to remove songs I didn't want on that playlist by simply "unstarring" them.   Now on my phone I've noticed that it is no longer a feature.  I want t...

439 Views

0 replies

0 likes

  • 439 Views
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How do I find artists I'm following?

I want to play Spotify on my tablet at my office but the CONNECT feature keeps starting Spotify on my Android smartphone where it is also installed and shows it in "play". It keeps interferring with my bluetooth and cell calls... I ONLY want it to pl...

Regular

I want to play Spotify on my tablet at my office but the CONNECT feature keeps starting Spotify on my Android smartphone where it is also installed and shows it in "play".  It keeps interferring...

Joe

Community Legend

775 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Space is already Free...?!

Hey Guys, im using spotify since 6 months!? So now my Problem is, my phone cannot Download anymore tracks but my phone says that ive got more then 15 GB Freespace, how can i switch the downloaded files to another Memory? Greeting from Hamburg

Casual Listener

Hey Guys,   im using spotify since 6 months!?   So now my Problem is, my phone cannot Download anymore tracks but my phone says that ive got more then 15 GB Freespace, how can i swi...

Joe

Community Legend

431 Views

2 replies

0 likes

  • 431 Views
  • 2 replies
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Android: Please improve current song buffering

Hello, I’m using Spotity (lastest version) for android 4.1 and set music as "extreme quality". It works well, even on 3G+. However, the single song buffer works systematically bad on Wifi (sometimes on 3G too). I’ve tested my wifi bandiwth and it’s q...

Visitor

Hello, I’m using Spotity (lastest version) for android 4.1 and set music as "extreme quality". It works well, even on 3G+. However, the single song buffer works systematically bad on Wifi (someti...

user-removed

Not applicable

1527 Views

2 replies

0 likes

Buffering
preload
stream
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  • 2 replies
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Songs not available offline

On the new app for android they seem to have got rid of the star system but now you save the songs. But this means it doesnt add it into a playlist so i cannot download them to be available offline. Is there a way? I dont want to add them all into a ...

Visitor

On the new app for android they seem to have got rid of the star system but now you save the songs. But this means it doesnt add it into a playlist so i cannot download them to be available offline. ...

Joe

Community Legend

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Spotify shuts off during bootup on Samsung S4

Ever since the KitKat update, whenever I start spotify it says "The process spotify has been stopped" (Pure guessing on the exact text as I'm just translating it from the Swedish "Spotify har stoppats.". Nothing works when I attempt to fix it. I've t...

Casual Listener

Ever since the KitKat update, whenever I start spotify it says "The process spotify has been stopped" (Pure guessing on the exact text as I'm just translating it from the Swedish "Spotify har stoppat...

Joe

Community Legend

909 Views

4 replies

2 likes

  • 909 Views
  • 4 replies
  • 2 likes

Offline Playlist Randomly Deleted Repeatedly.

I'm fairly sure it isn't because if the device limit, but my playlists on my three offline devices (My android phone and tablet and my windows 7 desktop) and I really cannot figure out why. Its been playing up ever since I have started to use the ser...

Newbie

I'm fairly sure it isn't because if the device limit, but my playlists on my three offline devices (My android phone and tablet and my windows 7 desktop) and I really cannot figure out why. Its been ...

Joe

Community Legend

597 Views

1 replies

0 likes

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  • 1 replies
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HTC One - Downloaded songs randomly skip - Premium User

Hi, A very frustrating issue which is annoying and cant seem to find any solution for anywhere.I have a HTC One, with the latest version of Spotfy from the Play Store.Download songs will randomly skip only when played through headphones . Have reinst...

Casual Listener

Hi, A very frustrating issue which is annoying and cant seem to find any solution for anywhere. I have a HTC One, with the latest version of Spotfy from the Play Store. Download songs will ...

Joe

Community Legend

659 Views

3 replies

0 likes

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  • 3 replies
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Spotify doesn't recognize my phone

LG 4x HD, Tried to add some local datas after about ~3 Months without adding new local datas. Spotify wont recognize my phone and thus not download any local stuff.. Spotify isnt blocked by my firewall. Tried reinstalling the app and desktop version....

Regular

LG 4x HD, Tried to add some local datas after about ~3 Months without adding new local datas. Spotify wont recognize my phone and thus not download any local stuff.. Spotify isnt blocked by my firewa...

Joe

Community Legend

2666 Views

10 replies

0 likes

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  • 10 replies
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Nothing is working!

I've been using my sister'a spotify account for a while because she has unlimited, so I decided to sign up for unlimited myself and use my account. It's been 5 days, and I've had nothing but problems. I can't get any of my music offline like I could ...

Casual Listener

I've been using my sister'a spotify account for a while because she has unlimited, so I decided to sign up for unlimited myself and use my account. It's been 5 days, and I've had nothing but problems...

Joe

Community Legend

1166 Views

5 replies

0 likes

Can't get music offline
Can't select music
Signed up for unlimited membership
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  • 5 replies
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All playlists removed from device

Today I opened spotify on my mobile to find all the playlists that I had marked as "available offline" were reset and all the music was gone. What happened here, and how can I revert that? It was especially annoying since I was on a long trip and did...

Regular

Today I opened spotify on my mobile to find all the playlists that I had marked as "available offline" were reset and all the music was gone. What happened here, and how can I revert that? It was e...

icksie

Regular

770 Views

6 replies

0 likes

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  • 6 replies
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premium devices

Got a new phone yesterday and i went to download my playlists on my device. Turned on my tablet to find everything had been undownloaded as i had more than 3 devices. Reset my devices as suggested and downloaded again on 3 devices only. Went to turn ...

Newbie

Got a new phone yesterday and i went to download my playlists on my device. Turned on my tablet to find everything had been undownloaded as i had more than 3 devices. Reset my devices as suggested an...

Joe

Community Legend

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Solved!! Internet problem

Hello everybody. I have problems to use Spotify on Wi-Fi with Android. I can connect and use the application, but when the phone system is some idle time, the application disconnects from the internet and I have to open the application again to re-co...

Casual Listener

Hello everybody. I have problems to use Spotify on Wi-Fi with Android. I can connect and use the application, but when the phone system is some idle time, the application disconnects from the interne...

JeffersonLima

Casual Listener

600 Views

2 replies

0 likes

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Solved!! queue isnt resetting like it used to

Hi guys, before the latest version if I selected a playlist im sure it would reset my queue but would retain hard added tracks. Tonight I noticed that the queue seems to be cumulating/duplicating my choices. I.e chose shuffle playlist1 and then again...

Roadie

Hi guys, before the latest version if I selected a playlist im sure it would reset my queue but would retain hard added tracks. Tonight I noticed that the queue seems to be cumulating/duplicating my ...

andedrunkard

Roadie

591 Views

2 replies

0 likes

  • 591 Views
  • 2 replies
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Forced to resync songs to offline mode

Hi guys, I have a problem with Spotify's offline mode. I can sync songs to my external sd card just fine; however, the songs do not stay synced. While in offline mode, the songs will suddenly become unavailable after an hour of unuse or after restart...

Music Fan

Hi guys,   I have a problem with Spotify's offline mode. I can sync songs to my external sd card just fine; however, the songs do not stay synced. While in offline mode, the songs will sudde...

Joe

Community Legend

684 Views

3 replies

0 likes

  • 684 Views
  • 3 replies
  • 0 likes