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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

394489 Views

546 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8382 Views

0 replies

7 likes

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Deactivate Lockscreen controls

Hi Is there an way to deactivate this? Running Android 4.1.2 Samsung Galaxy Note 10.1 (N8010) Don`t want this to show while there is a party on going, don`t want skipping from everyone. Kindly Petter

Music Fan

Hi   Is there an way to deactivate this? Running Android 4.1.2   Samsung Galaxy Note 10.1 (N8010)   Don`t want this to show while there is a party on going, don`t want sk...

Liam

Community Legend

945 Views

3 replies

0 likes

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Solved!! How to enable Spotify lock screen widget (with album art + controls) in HTC One (sense 5.0

I recently upgradedd my HTC One S (runnig Sense 4.0) to the newer HTC One (Sense 5.0 running J.B 4.1) and I noticed that the lockscreen widget is gone in Sense 5.0. It only shows basic music controls (play/pause, skip forwards, rewind) BUT NO ALBUM A...

Casual Listener

I recently upgradedd my HTC One S (runnig Sense 4.0) to the newer HTC One (Sense 5.0 running J.B 4.1) and I noticed that the lockscreen widget is gone in Sense 5.0. It only shows basic music controls...

hwauters

Casual Listener

10533 Views

5 replies

0 likes

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No sound when listening to online music?

Hi, i have a samsung galaxy s4 and spotify premium. When i listen to the album series "Great Composers" (purple albums with a number on them for a classical musician), i get no sound. When i go to listen to my offline tracks, i get no sound, everythi...

Music Fan

Hi, i have a samsung galaxy s4 and spotify premium. When i listen to the album series "Great Composers" (purple albums with a number on them for a classical musician), i get no sound. When i go to li...

Joe

Community Legend

801 Views

5 replies

0 likes

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Tracks Randomly Not Playing

I know that there are lots of posts floating around with similar issues. But I'd thought mine seems to have a recurring theme. I have a playlist which I would like to listen to a lot more than I do. I'd like to listen to it on my phone, but I know th...

Music Fan

I know that there are lots of posts floating around with similar issues. But I'd thought mine seems to have a recurring theme.    I have a playlist which I would like to listen to a lot m...

matthewcanty

Music Fan

1680 Views

15 replies

1 likes

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  • 15 replies
  • 1 likes

Spotify Droid Razr Maxx - Can't hear vocals on downloaded playlist songs

Super weird thing is happening. When I stream music, things seem ok, but I when I drive from work to home I like to reserve data and play some downloaded playlist that I have downloaded at work that day. Just recently when I listen to the songs downl...

Casual Listener

Super weird thing is happening.  When I stream music, things seem ok, but I when I drive from work to home I like to reserve data and play some downloaded playlist that I have downloaded at work...

HellFile78

Newbie

2760 Views

5 replies

0 likes

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Spotify won't work with my LG phone, or my iPad

Everytime I open up Spotify on my Android phone, it makes me sign in. Then it goes to the What's New screen for 1 or 2 seconds, and shuts off (goes back my android home screen), and if I start over it keeps doing the same thing. On my iPad, all I get...

Casual Listener

Everytime I open up Spotify on my Android phone, it makes me sign in. Then it goes to the What's New screen for 1 or 2 seconds, and shuts off (goes back my android home screen), and if I start over i...

1215381763

Casual Listener

996 Views

2 replies

0 likes

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Moving music to sd card without hardware menu button

Hello, I've read the instructions to move music to an external sd card in several other posts here. ... 5a start the application, log off in case you get logged on automatically. 5b start the application, click on your phones menu button, press "rese...

Visitor

Hello,   I've read the instructions to move music to an external sd card in several other posts here.   ... 5a start the application, log off in case you get logged on automatical...

Joe

Community Legend

1254 Views

5 replies

0 likes

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Does Spotify call the correct WiFi state when screen is off?

When syncing playlists for offline listening, I have to leave my phone (a Nexus 4) on, or the downloading becomes ridiculously slow. Is Spotify selecting the correct function when it's syncing? WORKAROUND: ---------- Use this widget: https://play.goo...

Gig Goer

When syncing playlists for offline listening, I have to leave my phone (a Nexus 4) on, or the downloading becomes ridiculously slow.  Is Spotify selecting the correct function when it's syncing?...

dcdttu

Gig Goer

951 Views

5 replies

0 likes

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No internet connection available!?

I'm sick and tired of this now, for the last five days every time I've logged in to spotify on my HTC sensation it says 'No internet connection available!?'. I've tried to reinstall and I've checked if there was any free GB left and it was. What can ...

Casual Listener

I'm sick and tired of this now, for the last five days every time I've logged in to spotify on my HTC sensation it says 'No internet connection available!?'. I've tried to reinstall and I've checked ...

Joe

Community Legend

15011 Views

18 replies

3 likes

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Superuser Contribution Samsung Galaxy S3 - can't search

I have recently changed phones from HTC Incredible 2 to yhe Samsung snd I can no longerv search. There is no search button only an X. I've tried ogging out and back in, clearing data and cache, anf uninstall a nf reunstall to no avail. I have a preim...

Newbie

I have recently changed phones from HTC Incredible 2 to yhe Samsung snd I can no longerv search. There is no search button only an X. I've tried ogging out and back in, clearing data and cache, anf u...

Joe

Community Legend

721 Views

1 replies

0 likes

Android
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Sound level inconsistent

Hi. Does anyone has got a problem with the inconsistency of the soundlevel delivered by Spotify. I have noticed that some songs are played out loud and others are played so soft you almost can't hear it. It doesn't matter if I play spotify over the P...

Music Fan

Hi.   Does anyone has got a problem with the inconsistency of the soundlevel delivered by Spotify.   I have noticed that some songs are played out loud and others are played so soft...

HansStrik

Music Fan

1484 Views

2 replies

1 likes

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Spotify stops when network changes

Spotify on my Galaxy S4 stops everytime the phone changes network (riding my bike or driving my car) even though the network in my area is excellent. It even happens when I play downloaded songs unless I switch off data (which would be pointless on a...

Newbie

Spotify on my Galaxy S4 stops everytime the phone changes network (riding my bike or driving my car) even though the network in my area is excellent. It even happens when I play downloaded songs unle...

433 Views

0 replies

0 likes

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Request: Top Tracks What's New

Hi Currently when I go on to What's New, Top Tracks appears for around 5 seconds before reverting to Top Tracks among Friends. Now don't get me wrong, I like my friends but they have a poor taste in music and their opinion of good music isn't shared....

Regular

Hi   Currently when I go on to What's New, Top Tracks appears for around 5 seconds before reverting to Top Tracks among Friends. Now don't get me wrong, I like my friends but they have a poo...

Peter__

Community Legend

500 Views

3 replies

0 likes

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why am I paying for this?

So I pay you money monthly for Premium. Your contact form on your web site does not work. Your stupid app on the android gets halted at some annoying FB connect promo page wanting me to install so FB sharing crap. I try to move forward in it, but it ...

Newbie

So I pay you money monthly for Premium.   Your contact form on your web site does not work.   Your stupid app on the android gets halted at some annoying FB connect promo page wanting m...

Peter__

Community Legend

1434 Views

8 replies

1 likes

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Solved!! Collection Replaced Starred?

Since Collection turned on in the phone app, I can no longer find a way to star tracks, aside from manually adding them to the starred playlist. Is the Collection eventually replacing the star function?

Roadie

Since Collection turned on in the phone app, I can no longer find a way to star tracks, aside from manually adding them to the starred playlist. Is the Collection eventually replacing the star functi...

djshackesq

Roadie

1166 Views

3 replies

0 likes

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Premium account problem

I just activated my spotify premium gift card, however on my android is still says i need to update to premium. Tried installing and re installing, having trouble. Please help!! -Matt

Casual Listener

I just activated my spotify premium gift card, however on my android is still says i need to update to premium. Tried installing and re installing, having trouble. Please help!!   -Matt

Peter__

Community Legend

1671 Views

5 replies

0 likes

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Volume goes from 100% to 50% after .5 seconds after starting song

Hello Spotify!I have had a problem for about a week now. Each time i start a track or switch track (or change where i am within a track) it has a wired volume "feature". Think of it like this. If i have my cellphone volume set to 100% it will start a...

Casual Listener

Hello Spotify! I have had a problem for about a week now. Each time i start a track or switch track (or change where i am within a track) it has a wired volume "feature". Think of it like this. If i...

Peter__

Community Legend

727 Views

1 replies

0 likes

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Solved!! "Browse" Playlists

I Love the section but where do the playlists go that I subscribe to?I subbed to some playlists I liked but they're nowhere to be found.Edit Nevermind, i found them at the end of all my playlists

Visitor

I Love the section but where do the playlists go that I subscribe to? I subbed to some playlists I liked but they're nowhere to be found. Edit Nevermind, i found them at the end of all my playlis...

Liam

Community Legend

642 Views

1 replies

0 likes

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Trouble connecting with Facebook

Hi all, I'm having issues logging into Spotify on my HTC using my facebook account. A new browser window pops up and tries to go to the FB connect page, but then I just get an error saying that the protocol is not supported. On another note, I tried ...

Newbie

Hi all,   I'm having issues logging into Spotify on my HTC using my facebook account. A new browser window pops up and tries to go to the FB connect page, but then I just get an error saying...

Liam

Community Legend

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes