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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1065 Views
  • 0 replies
  • 4 likes

premium membership

Just paid to be a premium member and I'm not getting the premium benifits

  • Newbie
  • Just paid to be a premium member and I'm not getting the premium benifits
  • Liam
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

I'm going to stop paying for Spotify Premium if these problems continue

Hi everyone, I got a GSIII. I am currently on the Premium 30 day Trial.. I love the idea of it. I am going to emphasize that **I REALLY WANT TO USE SPOTIFY PREMIUM. I WANT TO USE SPOTIFY AS MY MAIN MUSIC PLAYER. I REALLY DO.** But over the past 3 wee...

  • Regular
  • Hi everyone,   I got a GSIII. I am currently on the Premium 30 day Trial.. I love the idea of it. I am going to emphasize that **I REALLY WANT TO USE SPOTIFY PREMIUM. I WANT TO USE SPOTIFY A...
  • munchkin42
  • Gig Goer
  • 2175 Views
  • 22 replies
  • 0 likes
  • 2175 Views
  • 22 replies
  • 0 likes

Premium help

I have just bought premium but on my mobile and on my computer it still says i am on free and wont givde me anything from premium Why is this?

  • Newbie
  • I have just bought premium but on my mobile and on my computer it still says i am on free and wont givde me anything from premium Why is this?
  • Liam
  • Community Legend
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Stuttering, skipping & widget bugs

When I use spotify on my HTC One X, which is one of the fastest phones on the market right now, it is stuttering after a while, when I use the app for like 30 minutes my music begins stuttering and skipping...Also the widget is showing the wrong albu...

  • Music Fan
  • When I use spotify on my HTC One X, which is one of the fastest phones on the market right now, it is stuttering after a while, when I use the app for like 30 minutes my music begins stuttering and s...
  • johnnyangel
  • Regular
  • 1116 Views
  • 4 replies
  • 2 likes
  • 1116 Views
  • 4 replies
  • 2 likes

SAMSUNG GALAXY SPOTIFY PREMIUM EXPIRING DATE

Hello everyone. I really need some help with something i'm having problem with on my Samsung Galaxy S3, I wanna know how to check how many Spotify premium days I have left on my Samsung Galaxy S3. I know that I can check that on spotify.com and profi...

  • Newbie
  • Hello everyone. I really need some help with something i'm having problem with on my Samsung Galaxy S3, I wanna know how to check how many Spotify premium days I have left on my Samsung Galaxy S3. ...
  • Liam
  • Community Legend
  • 1102 Views
  • 2 replies
  • 0 likes
  • 1102 Views
  • 2 replies
  • 0 likes

Troubles playing one specific album on my android device.

Like the title says I'm having troubles playing the album Fish Outta Water by Chali 2na.Every time a song from this album pops up in my playlist I won't hear a thing but the timer will run and the track bar will move. If I first hit pause and then pl...

  • Newbie
  • Like the title says I'm having troubles playing the album Fish Outta Water by Chali 2na. Every time a song from this album pops up in my playlist I won't hear a thing but the timer will run and the ...
  • Liam
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Radio not advancing to next song

When I listen to spotify radio on my phone, spotify will play one song then stop. the play bar is advancing but there is no sound. If i press pause, then play, the play bar goes back to the beginning of the song and the sound comes back. This needs t...

  • Casual Listener
  • When I listen to spotify radio on my phone, spotify will play one song then stop. the play bar is advancing but there is no sound. If i press pause, then play, the play bar goes back to the beginning...
  • Enma
  • Regular
  • 834 Views
  • 4 replies
  • 0 likes
  • 834 Views
  • 4 replies
  • 0 likes

Why can't I sync my laptop and devices on different WiFi connections?

I have 3 WiFi routers, but spotify only syncs on one of the WiFi connections . Why?? Why won't it sync on any others??

  • Gig Goer
  • I have 3 WiFi routers, but spotify only syncs on one of the WiFi connections . Why??   Why won't it sync on any others??
  • izfactor786
  • Gig Goer
  • 754 Views
  • 6 replies
  • 0 likes
  • 754 Views
  • 6 replies
  • 0 likes

My girlfriend is having trouble downloading her playlists to her phone.

My girlfriend recently subscribed to Spotify Premium, which I'm paying for, and we're not happy. She made a playlist and is trying to download it to her phone (she's doing all of this on her phone, she has no computer), and it gets to about 22% and j...

  • Newbie
  • My girlfriend recently subscribed to Spotify Premium, which I'm paying for, and we're not happy. She made a playlist and is trying to download it to her phone (she's doing all of this on her phone, s...
  • licenced
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Spotify on Android

I have installed Spotify on a PC and on an iPad without problems. I have now an android and have downloaded Spotify from Google Play but when I start it nothing works. I want to login to spotify with the same account I use on my PC and iPad. Is this ...

  • Regular
  • I have installed Spotify on a PC and on an iPad without problems. I have now an android and have downloaded Spotify from Google Play but when I start it nothing works. I want to login to spotify wit...
  • licenced
  • Community Legend
  • 1199 Views
  • 14 replies
  • 0 likes
  • 1199 Views
  • 14 replies
  • 0 likes

Problems while crossfade is on and I added a song to queue

Hello!The crossfade on Android doesn't work fine in this case:If I add a new song from any place (search or offline playlist) to queue, just when the start of the next song arrive (and crossfade should start the mix), the audio it's paused around a 1...

  • Gig Goer
  • Hello! The crossfade on Android doesn't work fine in this case: If I add a new song from any place (search or offline playlist) to queue, just when the start of the next song arrive (and crossfad...
  • licenced
  • Community Legend
  • 708 Views
  • 1 replies
  • 0 likes
  • 708 Views
  • 1 replies
  • 0 likes

shuffle playlist on Android phone

I don't know why, but when I first started using Spotify, my Android phone would shuffle my playlist. Now it doesn't and I can't find any setting within the mobile app to set it to shuffle. What happened and how do I fix it?

  • Newbie
  • I don't know why, but when I first started using Spotify, my Android phone would shuffle my playlist. Now it doesn't and I can't find any setting within the mobile app to set it to shuffle. What happ...
  • licenced
  • Community Legend
  • 758 Views
  • 1 replies
  • 1 likes
  • 758 Views
  • 1 replies
  • 1 likes

Re: Starred Playlist Gone

Hi, I use my spotify everyday and I've always listened to my starred playlist but since yesterday, my starred playlist is only showing "Loading" on my mobile device. I have synced and resynced but nothing is happening.

  • Casual Listener
  • Hi,   I use my spotify everyday and I've always listened to my starred playlist but since yesterday, my starred playlist is only showing "Loading" on my mobile device. I have synced and resy...
  • AriesJye
  • Casual Listener
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

neutron music player

I wonder if i can automatically play all spotify music through the Neutron Music Player app. Does anyone have other tips for improving sound quality using a Sony Xperia S with igrado headphone?

  • Visitor
  • I wonder if i can automatically play all spotify music through the Neutron Music Player app. Does anyone have other tips for improving sound quality using a Sony Xperia S with igrado headphone?&...
  • steveyb22602
  • Regular
  • 10713 Views
  • 3 replies
  • 2 likes
  • 10713 Views
  • 3 replies
  • 2 likes

cant play Norah Jones track older than 2009??????

I can play Norah Jones track if they not older than 2009. in 2012, or some months ago there this was not a problem!??

  • Casual Listener
  • I can play Norah Jones track if they not older than 2009. in 2012, or some months ago there this was not a problem!??
  • Peter__
  • Community Legend
  • 567 Views
  • 4 replies
  • 1 likes
  • 567 Views
  • 4 replies
  • 1 likes

Streaming offline on adroid

I had many playlists downloaded on my mobile and would regularly stream. All of a sudden every track says "The track in not available" when I try to play in offline mode now. Why would this be?

  • Casual Listener
  • I had many playlists downloaded on my mobile and would regularly stream. All of a sudden every track says "The track in not available" when I try to play in offline mode now. Why would this be?
  • Peter__
  • Community Legend
  • 370 Views
  • 3 replies
  • 0 likes
  • 370 Views
  • 3 replies
  • 0 likes

Only white screen after updating to 4.1.2 JB on Motorola Razr I

After updating my Motorola XT890 (Razr I) Spotify only shows the gray top bar and all other screens are white. I found some other guys having the same issue.You could check android-hilfe.de

  • Newbie
  • After updating my Motorola XT890 (Razr I) Spotify only shows the gray top bar and all other screens are white. I found some other guys having the same issue. You could check android-hilfe.de
  • Peter__
  • Community Legend
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Songs Going for 30 Seconds

Hi everyone, I've noticed that there are a few albums in which he songs now only play for 30 seconds, instead of the full length. Here is a list of albums I've noticed being affected: http://open.spotify.com/album/1W89VVRojPHYSDojhnAn70 http://open.s...

  • Regular
  • Hi everyone,   I've noticed that there are a few albums in which he songs now only play for 30 seconds, instead of the full length.   Here is a list of albums I've noticed being aff...
  • Sam
  • Spotify
  • 1465 Views
  • 15 replies
  • 0 likes
  • 1465 Views
  • 15 replies
  • 0 likes

Last.fm Scrobbling doesn't work without internet connection

I'm trying to figure out if my scrobbles will queue up when I'm without an internet connection like they do with the desktop app. I can't tell if this is the case or not, and the times i've tried testing it out it doesnt seem it this. This is a key i...

  • Casual Listener
  • I'm trying to figure out if my scrobbles will queue up when I'm without an internet connection like they do with the desktop app. I can't tell if this is the case or not, and the times i've tried tes...
  • Vikraius
  • Casual Listener
  • 829 Views
  • 2 replies
  • 0 likes
  • 829 Views
  • 2 replies
  • 0 likes

Solved!! Spotify stopped working on my Android phone

Up until recently Spotify Premium worked fine on my HTC Wildfire, but then it just stopped working. My playlists dissapeared and if I tried to play any track through the search function it states that "Streaming is only available to Premium subscribe...

  • Newbie
  • Up until recently Spotify Premium worked fine on my HTC Wildfire, but then it just stopped working. My playlists dissapeared and if I tried to play any track through the search function it states tha...
  • Peter__
  • Community Legend
  • 1391 Views
  • 3 replies
  • 0 likes
  • 1391 Views
  • 3 replies
  • 0 likes