Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210832 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561256 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463110 Views
575 replies
39 likes
I subscribe to Spotify Premium and I just got a new Android phone (Samsung Galaxy Note 2). On my old phone (Motorola Droid 2) I had my Spotify songs/playlists stored on my external SD card. This is critical for me as I store a tremendous amount of mu...
I subscribe to Spotify Premium and I just got a new Android phone (Samsung Galaxy Note 2). On my old phone (Motorola Droid 2) I had my Spotify songs/playlists stored on my external SD card....
Newbie
19275 Views
3 replies
8 likes
I just updated to newest android app.A few seconds after login a "splash" window appears and want me to connect to Facebook.I do not want and press cancel in the top left hand corner.... Button does not work...Now I can´t use Spotify which I pay ever...
I just updated to newest android app. A few seconds after login a "splash" window appears and want me to connect to Facebook. I do not want and press cancel in the top left hand corner.... Button d...
Casual Listener
2170 Views
8 replies
0 likes
trying to install Spotify on my new 3g Nexus 7, all i get is "This app is incompatible with your 02 Asus nexen 7"
trying to install Spotify on my new 3g Nexus 7, all i get is "This app is incompatible with your 02 Asus nexen 7"
Casual Listener
1811 Views
2 replies
0 likes
Got a samsung galaxy 3 . got spotify premium app - dowloaded songs to phone - I want to transfer the songs to my IMac can't transfer to Mac- using Kies the Spotify songs don't show up on the list...help thanks.
Got a samsung galaxy 3 . got spotify premium app - dowloaded songs to phone - I want to transfer the songs to my IMac can't transfer to Mac- using Kies the Spotify songs don't show up on ...
Community Legend
541 Views
1 replies
0 likes
I did a free 48 hour trial on Facebook. Now I subscribe to premium but it won't let me play and says I need premium
I did a free 48 hour trial on Facebook. Now I subscribe to premium but it won't let me play and says I need premium
Community Legend
463 Views
1 replies
0 likes
Hey,I'm Premium Member und Pay 9.99 per month. And now my Phone says "Your license to listen to music in offline mode expired. Please go online to renew it."?I'm from germany so this isn't the exact message, but you get my problem. Why is my license ...
Hey, I'm Premium Member und Pay 9.99 per month. And now my Phone says "Your license to listen to music in offline mode expired. Please go online to renew it."? I'm from germany so this isn't the ex...
Community Legend
1084 Views
3 replies
0 likes
I can really find a post that directly talks about it, but why can I not use spotify over wifi, but only over 3G? I don't have a lot of data and just purchased a premium account, so would really like to be able to use my wifi to use it on my phone.
I can really find a post that directly talks about it, but why can I not use spotify over wifi, but only over 3G? I don't have a lot of data and just purchased a premium account, so would really like...
Community Legend
1277 Views
3 replies
0 likes
Hello, Spotify is not working on my phone. When I click the icon the app starts but it displays an empty screen with only the name 'Spotify' on top. I can also see the button to open the left panel. If I click it the panel opens but it is also empty....
Hello, Spotify is not working on my phone. When I click the icon the app starts but it displays an empty screen with only the name 'Spotify' on top. I can also see the button to open...
Casual Listener
1353 Views
4 replies
0 likes
Hey there, just like the title says. DescriptionCan't get device to show up Devices section of Desktop Client. Huge problem for me because I rely on this for syncing local tracks. Changed with most recent update =/ What are the steps you took to get ...
Hey there, just like the title says. Description Can't get device to show up Devices section of Desktop Client. Huge problem for me because I rely on this for syncing local tracks. Changed ...
Newbie
661 Views
1 replies
1 likes
HiI get weird playback issues when gets to the next song. It doesn't show the next song and I can't pause or skip the song. I have to kill the process instead. This didn't happen in the preview release. Also last. Fm scrobbling doesn't work, when I e...
Hi I get weird playback issues when gets to the next song. It doesn't show the next song and I can't pause or skip the song. I have to kill the process instead. This didn't happen in the preview r...
Casual Listener
1291 Views
3 replies
0 likes
So I have several songs that I have marker for offline mode and they just don't ever play. When the playlist arrives at one of those several songs it just stops playing. The artwork still shows and the song says it's downloaded but it just doesn't pl...
So I have several songs that I have marker for offline mode and they just don't ever play. When the playlist arrives at one of those several songs it just stops playing. The artwork still shows and t...
822 Views
0 replies
2 likes
Hi- I just created a new playlist with 20 or so songs and noticed that when I try and download the songs to my SD Card on my phone several of the tracks are grayed out. When I highlight the track a message pops up at the bottom of my phone's screen s...
Hi- I just created a new playlist with 20 or so songs and noticed that when I try and download the songs to my SD Card on my phone several of the tracks are grayed out. When I highligh...
Casual Listener
603 Views
1 replies
0 likes
Hi, Lockscreen controls appears only once in twenty, sometimes they reappears when I clear cache,, date, reinstall, sometimes by magic... I have a rooted Google/LG Nexus 4 (with Paranoid Android), I don't think that my phone is the problem, because I...
Hi, Lockscreen controls appears only once in twenty, sometimes they reappears when I clear cache,, date, reinstall, sometimes by magic... I have a rooted Google/LG Nexus 4 (with Par...
Casual Listener
779 Views
1 replies
0 likes
DescriptionPlease describe the problemNo sound when playing spotify. What are the steps you took to get to the error/issue?(We need to know what you are doing so we can do the exact same to try and get the same error)1. Entered Spotify app2. Found an...
Description Please describe the problem No sound when playing spotify. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can d...
Casual Listener
2053 Views
7 replies
0 likes
My Spotify Premium account has been tripping for over 2 months now. First I switched phones from Samsung Prevail to Htc One Vx, it stopped working. I could only access my playlists. Now, its just a blank page that says Spotify. This is so unfair! The...
My Spotify Premium account has been tripping for over 2 months now. First I switched phones from Samsung Prevail to Htc One Vx, it stopped working. I could only access my playlists. Now, its just a b...
Casual Listener
595 Views
3 replies
0 likes
my problem is i have 2 wifi routers and it only sync on one wifi not the other one and i need it to connect on the other one. any ideas?? I have noticed that the one it connects on is a WPA2-personal while the one its not connecting to is a WPA-Perso...
my problem is i have 2 wifi routers and it only sync on one wifi not the other one and i need it to connect on the other one. any ideas?? I have noticed that the one...
334 Views
0 replies
1 likes
Hi, I use my ipad as main Spotify playback device... with the lovely cover-art on full screen display. Sometimes I feel the need to be able to skip tracks without getting up. No problem you say? Sadly, the only thing I can use as remote is my Samsung...
Hi, I use my ipad as main Spotify playback device... with the lovely cover-art on full screen display. Sometimes I feel the need to be able to skip tracks without getting up. No pro...
772 Views
0 replies
0 likes
Every once in a while mobiel spotify makes me log back in, when I do it tries to tell me I don't know my password, the one I just used to log onto spotify on my pc.So then I log in with fb and it tries to make me opt to share the music I listen to wi...
Every once in a while mobiel spotify makes me log back in, when I do it tries to tell me I don't know my password, the one I just used to log onto spotify on my pc.So then I log in with fb and ...
537 Views
0 replies
1 likes
Hi, I've upgraded to premium account and can't seem to play any music on my tablet.It also doesn't seem to sync up with my spotify account, as i don't see any playlists or starred songs.
Hi, I've upgraded to premium account and can't seem to play any music on my tablet. It also doesn't seem to sync up with my spotify account, as i don't see any playlists or starred songs.
Community Legend
1616 Views
4 replies
0 likes
I've posted this in the iOS section, but should be in the Android. On the Galaxy S4, when driving in the car the internet connection will briefly go and come back almost every minute. Spotify's reconnect strategy is way too conservative now, the appl...
I've posted this in the iOS section, but should be in the Android. On the Galaxy S4, when driving in the car the internet connection will briefly go and come back almost every minute. Spotif...
497 Views
0 replies
0 likes
