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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39570 Views
  • 65 replies
  • 25 likes
  • 39570 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876214 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876214 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26046 Views
  • 4 replies
  • 0 likes
  • 26046 Views
  • 4 replies
  • 0 likes

Problem With SIII And Ipad with premiun

Hello. I have paid the premium fare but i have one problem. With the same nickname i can use premium in the computer but i cant use in my SIII and in the Ipad, dont recognice that im premium user. What can i do??? Thanks

  • Casual Listener
  • Hello. I have paid the premium fare but i have one problem. With the same nickname i can use premium in the computer but i cant use in my SIII and in the Ipad, dont recognice that im premium user...
  • Peter__
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Why iOS' spotify is so vastly superior to Android's

Two very simple things: - Playback resume after leaving the phone idle, same song, same time. - Album name displayed in playlists. Is it so very hard to implement?

  • Roadie
  • Two very simple things: - Playback resume after leaving the phone idle, same song, same time. - Album name displayed in playlists.   Is it so very hard to implement? 
  • David
  • Spotify Legend
  • 8261 Views
  • 16 replies
  • 2 likes
  • 8261 Views
  • 16 replies
  • 2 likes

Undownloaded tracks remain on phone

If I undownload a playlist, no memory is freed up on my phone. I then download it again and the memory has increased. Apologies if this is a known problem but help appreciated. Cheers p.s. Latest version of spotify, Galaxy s3

  • Casual Listener
  • If I undownload a playlist, no memory is freed up on my phone. I then download it again and the memory has increased.   Apologies if this is a known problem but help appreciated.   ...
  • luckyjim321
  • Casual Listener
  • 502 Views
  • 3 replies
  • 0 likes
  • 502 Views
  • 3 replies
  • 0 likes

Spotify streaming to Apple TV

Just got a galaxy tab, and I don't know hot to get the spotify music to play on my Apple TV. Any apps for this? I am used to the simple world of Apple, so hoping an app can help solve my problem?

  • Newbie
  • Just got a galaxy tab, and I don't know hot to get the spotify music to play on my Apple TV. Any apps for this?    I am used to the simple world of Apple, so hoping an app can help solv...
  • 763 Views
  • 0 replies
  • 0 likes
  • 763 Views
  • 0 replies
  • 0 likes

Galaxy S III vibrating to the beat

I've read the solutions and tried it on my fone, but it didn't work! I turned off the haptic feedback and the phone keeps vibrating, what can I do to stop the vibration?

  • Casual Listener
  • I've read the solutions and tried it on my fone, but it didn't work! I turned off the haptic feedback and the phone keeps vibrating, what can I do to stop the vibration?
  • amariel
  • Casual Listener
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Some help required .....'

I currently have an HTC Android smartphone. Some issues; Playlists cannot be alphabetized. As I add albums and groups of songs to a playlist, they appear in the order they were acquired. Its very tedious trying to find a particular song amongst 800-1...

  • Newbie
  • I currently have an HTC Android smartphone.   Some issues;   Playlists cannot be alphabetized.  As I add albums and groups of songs to a playlist, they appear in the order they...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Replaced songs

I just upgraded from Spotify Free to Spotify Premium and installed the app on my Android phone. So far I've just noticed one song being replaced with another. Desperado by The Eagles. In my playlist on my computer it's the real song with vocals but t...

  • Newbie
  • I just upgraded from Spotify Free to Spotify Premium and installed the app on my Android phone.  So far I've just noticed one song being replaced with another. Desperado by The Eagles. In my p...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Spotify Social and Mobile Devices

Just wondering: Does Spotify Social, e.g. that my friends can see what i am listening to, work only when I am listening in the desktop app or does it prepare this information also while listening from my mobile device? And if it does, what about offl...

  • Casual Listener
  • Just wondering: Does Spotify Social, e.g. that my friends can see what i am listening to, work only when I am listening in the desktop app or does it prepare this information also while listening fro...
  • Stupify
  • Community Legend
  • 628 Views
  • 1 replies
  • 0 likes
  • 628 Views
  • 1 replies
  • 0 likes

problem with premium account and offline mode

Im using xcover android ver 2.3.6. I have latest spotify app My account is premium and i have playlist downloaded to offline mode. Spotify app wants to connect to internet every time is starts and offline songs are not playable before there is intern...

  • Casual Listener
  •   Im using xcover android ver 2.3.6. I have latest spotify app My account is premium and i have playlist downloaded to offline mode.   Spotify app wants to connect to internet eve...
  • exclusive9
  • Casual Listener
  • 623 Views
  • 2 replies
  • 0 likes
  • 623 Views
  • 2 replies
  • 0 likes

Solved!! download playlist question

So if I download my playlist on my android to "listen offline" does that mean I can listen to my playlist without using my data plan?

  • Newbie
  • So if I download my playlist on my android to "listen offline" does that mean I can listen to my playlist without using my data plan?
  • MattSuda
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Re: Jelly Bean

I just received Jelly Bean on my RAZOR MAXX. I download my playlists and for no unexplained reason my downloaded playlists disappear. The disappearing playlists have happened 3 times so far and I am unsure what is causing it. I have rebooted my devic...

  • Newbie
  • I just received Jelly Bean on my RAZOR MAXX.  I download my playlists and for no unexplained reason my downloaded playlists disappear.  The disappearing playlists have happened 3 times so f...
  • Goodman
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Streaming on Android

Why on earth can I not stream music on an Android wifi only tablet? I don't want to sync files for offline use, I just want to listen online whilst connected to a WiFi network. Is it not possible? If not, I'll sign up to a different provider.

  • Casual Listener
  • Why on earth can I not stream music on an Android wifi only tablet? I don't want to sync files for offline use, I just want to listen online whilst connected to a WiFi network.   Is it not p...
  • Ekithump
  • Casual Listener
  • 660 Views
  • 4 replies
  • 0 likes
  • 660 Views
  • 4 replies
  • 0 likes

Solved!! No SD Card storage !!

Hello evdb, I just bought a SD Card for Spotify ... and realised it's not possible to use it with Spotify ! Hello guys .... We are in 2012 ! We need to use space as we want. The "solution" is to downgrade Spotify, clear data, and add path to SD Card ...

  • Gig Goer
  • Hello evdb,   I just bought a SD Card for Spotify ... and realised it's not possible to use it with Spotify !   Hello guys .... We are in 2012 ! We need to use space as we want. T...
  • David
  • Spotify Legend
  • 48905 Views
  • 72 replies
  • 13 likes
  • 48905 Views
  • 72 replies
  • 13 likes

Why doesn't the app have external storage officialy built-in?

So this is just breaking my brain. Bought a new phone and had to reinstall and sync Spotify. For it to store on the external SD which is 64GB I had to use the workaround. The workaround still works without flaw so there's still code in the app which ...

  • Music Fan
  • So this is just breaking my brain. Bought a new phone and had to reinstall and sync Spotify. For it to store on the external SD which is 64GB I had to use the workaround.   The workaround st...
  • David
  • Spotify Legend
  • 582 Views
  • 1 replies
  • 1 likes
  • 582 Views
  • 1 replies
  • 1 likes

Re: Songs in offline mode unsync without reason

Same problem.... really annoying. Can someone at spotify pleas respond. Using a gallaxy one i9800, and a gallaxy III. One the old phone entire lists disapear as son as i listen to them. On III random tracks in the list gets unsynced. WTF is going on?

  • Casual Listener
  • Same problem.... really annoying. Can someone at spotify pleas respond.   Using a gallaxy one i9800, and a gallaxy III. One the old phone entire lists disapear as son as i listen to them. O...
  • Eukamoon
  • Casual Listener
  • 1236 Views
  • 7 replies
  • 1 likes
  • 1236 Views
  • 7 replies
  • 1 likes

Local Mp3s are wrongly synced to android

I have the CD Adele Live at albert hall .. if i sync the converted mp3 files to my android device and listen to it i get the normal "notlive" version although i can here the live version in spotify pc version .. they also have the covers of the norma...

  • Roadie
  • I have the CD Adele Live at albert hall .. if i sync the converted mp3 files to my android device and listen to it i get the normal "notlive" version  although i can here the live version in spo...
  • PeterMuc
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

sms where is it???

i fprgot to type +46 before my mobile number what to do??

  • Newbie
  • i fprgot to type +46 before my mobile number what to do?? 😞
  • Peter__
  • Community Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

sound gone...

Why is the music gone? Everything works perfect, eksept that there is no sound... Dissapeared å couple of days ago... I have a HTC Desire HD... How can I fix it? :-).

  • Newbie
  • Why is the music gone? Everything works perfect, eksept that there is no sound... Dissapeared å couple of days ago... I have a HTC Desire HD... How can I fix it? :-).
  • David
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Song not synched correctly

I have a song that did not download properly for offline mode. It only has the last 15 or 20 seconds of the song. I've tried undownloading and deleteing the track but still it keeps the broken song. Any help would be appricated.

  • Newbie
  • I have a song that did not download properly for offline mode.  It only has the last 15 or 20 seconds of the song.  I've tried undownloading and deleteing the track but still it keeps the b...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes