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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

Get help for your Android mobile or tablet

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38762 Views
  • 65 replies
  • 25 likes
  • 38762 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875750 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875750 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Better support for tablets

When will you release a native spotify app for android tablets, like the app for iPad?

  • Casual Listener
  • When will you release a native spotify app for android tablets, like the app for iPad?
  • Styxor
  • Casual Listener
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes

This really is the most buggy app ever!

Guys, help me out here. I signed up a couple of weeks ago and so far I have not managed to download my playlists to my phone and I am about 2 mins away from canceling my subscription! First, there’s the problem (which seems to be extremely prevalent)...

  • Casual Listener
  • Guys, help me out here.  I signed up a couple of weeks ago and so far I have not managed to download my playlists to my phone and I am about 2 mins away from canceling my subscription!   ...
  • stevelangley
  • Casual Listener
  • 848 Views
  • 3 replies
  • 0 likes
  • 848 Views
  • 3 replies
  • 0 likes

Zombie playlist won't die!

I made a playlist. Then I deleted it from my PC. When I logged on my phone and tablet the playlist remianed but is forever stuck in loading. As such I cannot delete it using the mobile app, and it no longer shows up on my PC app. How can I get rid of...

  • Newbie
  • I made a playlist. Then I deleted it from my PC. When I logged on my phone and tablet the playlist remianed but is forever stuck in loading. As such I cannot delete it using the mobile app, and it no...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

spotify premium sur Samsung galaxy Y

Bonjour, J'ai spotify premium depuis 3 j, et je ne parviens pas à écouter mes playlists, en étant connectée en Wifi. Quand je clique sur lecture, le message " Pas de connexion Internet s'affiche", or avec ce type d'abonnement je dois pouvoir écouter ...

  • Newbie
  • Bonjour, J'ai spotify premium depuis 3 j, et je ne parviens pas à écouter mes playlists, en étant connectée en Wifi. Quand je clique sur lecture,  le message " Pas de connexion Internet s'af...
  • 642 Views
  • 0 replies
  • 1 likes
  • 642 Views
  • 0 replies
  • 1 likes

no "library" after syncing

I have synced my desktop with my android device and it showed "synced 138 songs". However, I am seeing "Downloaded" and "All" with playlists underneath such as Country, 80's Rock etc. However, that is all that is there which is about 30 songs. I don'...

  • Casual Listener
  • I have synced my desktop with my android device and it showed "synced 138 songs".  However, I am seeing "Downloaded" and "All" with playlists underneath such as Country, 80's Rock etc.  How...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

how do you know which of your facebook friends have spotify?

When you click friends on the spotify app all your facebook friends pop up and most you click on dont have any songs.

  • Casual Listener
  • When you click friends on the spotify app all your facebook friends pop up and most you click on dont have any songs.
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Solved!! Spotfiy is Offline!

I see multiple notices that folks are getting a message "Spotify is Offline" with both i phones and androids...I have an Android, turned my Wifi on and went to the setting to turn my Offine mode, On....No change.

  • Newbie
  • I see multiple notices that folks are getting a message "Spotify is Offline" with both i phones and androids...I have an Android, turned my Wifi on and went to the setting to turn my Offine mode, On....
  • user-removed
  • Not applicable
  • 2249 Views
  • 13 replies
  • 0 likes
  • 2249 Views
  • 13 replies
  • 0 likes

Syncing with USB

I'm sure this has been asked a hundred times but I am going to ask again. I have a windows computer and an android phone and they are not on a wifi network. Just a standard wired network. I connect my android device to usb but it does not show up on ...

  • Casual Listener
  • I'm sure this has been asked a hundred times but I am going to ask again.   I have a windows computer and an android phone and they are not on a wifi network. Just a standard wired network. ...
  • EvanR
  • Music Fan
  • 3420 Views
  • 2 replies
  • 0 likes
  • 3420 Views
  • 2 replies
  • 0 likes

Solved!! Why no access to free account with adds on android.

Anyone know why the free version, with adds, is not available on android like it is on my computer,

  • Casual Listener
  • Anyone know why the free version, with adds,  is not available on android like it is on my computer,  
  • licenced
  • Community Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Solved!! free Add supported version on android.

Anyone know why the free version, with adds, is not available on android like it is on my computer,

  • Casual Listener
  • Anyone know why the free version, with adds,  is not available on android like it is on my computer,  
  • Peter__
  • Community Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Playlists not showing up

Running the latest version of Spotify on my G2 (running Gingerbread), and none of my playlists are showing up, except for my starred playlist. This occured after I reinstalled the app on my phone, because specific playlists weren't showing up, and no...

  • Casual Listener
  • Running the latest version of Spotify on my G2 (running Gingerbread), and none of my playlists are showing up, except for my starred playlist. This occured after I reinstalled the app on my phone, be...
  • alharmon
  • Newbie
  • 2300 Views
  • 2 replies
  • 0 likes
  • 2300 Views
  • 2 replies
  • 0 likes

Solved!! "Offline syncing has stopped as there's no space left on this device"

Rooted my cellphone (LG GX2) and installed the Cyanogen mod. All the stuff I had on the cellphone previously is gone which means I had to install and synchronize/download Spotify and my playlists. Before I rooted my phone and installed the Cyanogen m...

  • Casual Listener
  •   Rooted my cellphone (LG GX2) and installed the Cyanogen mod. All the stuff I had on the cellphone previously is gone which means I had to install and synchronize/download Spotify and m...
  • Peter__
  • Community Legend
  • 2044 Views
  • 2 replies
  • 1 likes
  • 2044 Views
  • 2 replies
  • 1 likes

Solved!! Undownloaded playlists keep redownloading unbidden

Hi, I had a search around but I could only find threads with the opposite problem - playlists not downloading or staying downloaded.My problem is that I have an unlimited data plan, so I don't need my playlists downloaded to my phone (a Samsung Galax...

  • Regular
  • Hi, I had a search around but I could only find threads with the opposite problem - playlists not downloading or staying downloaded. My problem is that I have an unlimited data plan, so I don...
  • MrHowl
  • Regular
  • 653 Views
  • 2 replies
  • 0 likes
  • 653 Views
  • 2 replies
  • 0 likes

HTC sensation - Spotify premium not working properly

So I installed spotify premium and made a playlist. Once I download the playlist to my phone and go to offline mode, everything is fine. However, when I need to restart my phone, or sometimes even if I close the app, my songs disappear. This is espec...

  • Newbie
  • So I installed spotify premium and made a playlist. Once I download the playlist to my phone and go to offline mode, everything is fine. However, when I need to restart my phone, or sometimes even if...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Solved!! premium account doesnt work one mobile

hi, my name is mike. i have spotify premium and it worked great untill i got a new phone, it now only works on my computer. i cant log in on my mobile with facebook or my spotify account, and when it does i get a pop up of spotify ( if i am new to sp...

  • Newbie
  • hi,  my name is mike.   i have spotify premium and it worked great untill i got a new phone, it now only works on my computer. i cant log in on my mobile with facebook or my spotify a...
  • licenced
  • Community Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Spotify mobile does not work on my Samsung Galaxy S

It used to work fine, then I updated it and it just comes up with a white screen and eventually shuts itself down. I can use it on my laptop but I really want it to work on my phone. It is the main reason I paid for premium. If it doesn't get figured...

  • Newbie
  • It used to work fine, then I updated it and it just comes up with a white screen and eventually shuts itself down. I can use it on my laptop but I really want it to work on my phone. It is the main r...
  • licenced
  • Community Legend
  • 1172 Views
  • 2 replies
  • 0 likes
  • 1172 Views
  • 2 replies
  • 0 likes

Next track not playing. HTC Desire HD

Hi folks, I know this has been covered many times, but it is driving me nuts. My device (premium account and streaming music) won't play the next track. However, If I connect my car charger, it does. Don't want to connect the charger every time I wan...

  • Regular
  • Hi folks, I know this has been covered many times, but it is driving me nuts. My device (premium account and streaming music) won't play the next track. However, If I connect my car charger, it does....
  • Torgseye
  • Casual Listener
  • 699 Views
  • 8 replies
  • 0 likes
  • 699 Views
  • 8 replies
  • 0 likes

Kindle Edition apk download

I got a premium subscription now and since I have a Kindle fire tablet lying around, I would like to install Spotify on there. Unfortunately trying to download the apk seems only possible via the Amazon App Store the one that doesn't work for anyone ...

  • Visitor
  • I got a premium subscription now and since I have a Kindle fire tablet lying around, I would like to install Spotify on there.   Unfortunately trying to download the apk seems only possible ...
  • user-removed
  • Not applicable
  • 4485 Views
  • 5 replies
  • 0 likes
  • 4485 Views
  • 5 replies
  • 0 likes