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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6302 Views

0 replies

7 likes

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Spotify mobile does not work on my Samsung Galaxy S

It used to work fine, then I updated it and it just comes up with a white screen and eventually shuts itself down. I can use it on my laptop but I really want it to work on my phone. It is the main reason I paid for premium. If it doesn't get figured...

Newbie

It used to work fine, then I updated it and it just comes up with a white screen and eventually shuts itself down. I can use it on my laptop but I really want it to work on my phone. It is the main r...

licenced

Community Legend

1307 Views

2 replies

0 likes

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Downloaded playlists disappears

It happened again: I have downloaded some playlists on my Galaxy Nexus and today they were all gone. Or not gone, they aren't just downloaded anymore. This has happened to me several times with 3 different phones, it's time to fix this problem now Sp...

Visitor

It happened again: I have downloaded some playlists on my Galaxy Nexus and today they were all gone. Or not gone, they aren't just downloaded anymore.  This has happened to me several times wi...

Peter__

Community Legend

571 Views

3 replies

0 likes

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Clearing Recents Kills Queue

First I want to say that I love the Spotify app. It looks great, and 90%, it's super easy to use. My only problem, however, has to do with clearing recent apps in JB. I'm OCD about my phone and what's running. Because of this, basically every time I ...

Casual Listener

First I want to say that I love the Spotify app. It looks great, and 90%, it's super easy to use. My only problem, however, has to do with clearing recent apps in JB. I'm OCD about my phone and what'...

licenced

Community Legend

434 Views

1 replies

0 likes

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Solved!! where is personal music playlist ?

Hi all, Sorry for this so simple question but I can't find my personal music playlist on my Android device. I have synchronized the playlist with mp3 from my PC to my Android. On my PC, it is said the sync is OK, but I do not see it anywhere in the S...

Casual Listener

Hi all, Sorry for this so simple question but I can't find my personal music playlist on my Android device. I have synchronized the playlist with mp3 from my PC to my Android. On my PC, it is s...

rawalpundi

Casual Listener

716 Views

2 replies

0 likes

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Solved!! Support for sdcard2

On my Acer Gallant Duo, the SD card path folder is actually sdcard2. Please add support for a configurable offline/cache folder so I can download playlists to my SD card rather than using valuable internal storage.

Casual Listener

On my Acer Gallant Duo, the SD card path folder is actually sdcard2. Please add support for a configurable offline/cache folder so I can download playlists to my SD card rather than using valuab...

user-removed

Not applicable

619 Views

3 replies

0 likes

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Spotify on android while roaming

Hi, I used to use Spotify on my HTC One S. I have a premium account that I activated in Belgium. Never add any problem until I switch phone for a Galaxy S3. I now live in Russia and while my google play and spotify account are Belgian, there is a res...

Casual Listener

Hi,   I used to use Spotify on my HTC One S. I have a premium account that I activated in Belgium. Never add any problem until I switch phone for a Galaxy S3. I now live in Russia and while ...

Vanoosthuyze

Casual Listener

658 Views

2 replies

0 likes

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Kindle Edition apk download

I got a premium subscription now and since I have a Kindle fire tablet lying around, I would like to install Spotify on there. Unfortunately trying to download the apk seems only possible via the Amazon App Store the one that doesn't work for anyone ...

Visitor

I got a premium subscription now and since I have a Kindle fire tablet lying around, I would like to install Spotify on there.   Unfortunately trying to download the apk seems only possible ...

user-removed

Not applicable

4985 Views

5 replies

0 likes

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missing play list

I keep having problmes with my phone when using it ofline some play list just go and i have to retag them, and when playing music on my phone if i stop a song and then pless play nothing happen and i have to go back to my playlist any one have the so...

Newbie

I keep having problmes with my phone when using it ofline some play list just go and i have to retag them,   and when playing music on my phone if i stop a song and then pless play nothing happe...

188 Views

0 replies

0 likes

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Offline playlist and External SD

Just got spotify premium today and slightly horrified that I cannot set the playlist to save offline to the external SD (Samsung GS2). Are there any plans to get them to save to external SD. This has to be vital setting for Android (or am I just miss...

Newbie

Just got spotify premium today and slightly horrified that I cannot set the playlist to save offline to the external SD (Samsung GS2). Are there any plans to get them to save to external SD.  Th...

HrKristian

Music Fan

562 Views

2 replies

0 likes

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Renewing Offline mode

Yet again, Spotify has deleted all my offline play lists once my 30 day licence expired, but this time I can't even renew my licence by going on line - I just keep getting the usual message about the licence expiring and having to go on line to renew...

Casual Listener

Yet again, Spotify has deleted all my offline play lists once my 30 day licence expired, but this time I can't even renew my licence by going on line - I just keep getting the usual message about the...

gatarvin

Casual Listener

771 Views

2 replies

0 likes

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What's New playlists

A few days ago I had the what's new list displaying top playlists, digster top 40 and so on. Now its just what my friends listen to, 7 songs or something like that, on my computor I can see the playlists, but they have dropped down below "friends mos...

Newbie

A few days ago I had the what's new list displaying top playlists, digster top 40 and so on. Now its just what my friends listen to, 7 songs or something like that, on my computor I can see the playl...

279 Views

0 replies

0 likes

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Solved!! Rihanna diamonds

The song Diamonds by Rihanna is not playing. Why? Taken down from Spotify???

Gig Goer

The song Diamonds by Rihanna is not playing. Why? Taken down from Spotify???

1110737308

Gig Goer

1120 Views

4 replies

0 likes

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Solved!! Airplay from Android device to B&W Zeppelin Air?

I'd like to know if I can use the Spotify Android App to airplay music to my B&W Zeppelin Air. With "Twonky" I can play my music through AirPlay, but not with Spotify. Thx.

Casual Listener

I'd like to know if I can use the Spotify Android App to airplay music to my B&W Zeppelin Air. With "Twonky" I can play my music through AirPlay, but not with Spotify. Thx.

Aitchee

Casual Listener

54431 Views

8 replies

5 likes

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playing spotify through Audi car speakers via bluetooth

Hi - my phone HTC one connects to my car speakers no problem through Blueotooth. (my phone is paired wit the stero ok). Now I am trying to use Bluetooth to play Spotify also but i keep coming with an error. I am in Spotify and click the share icon, c...

Music Fan

Hi - my phone HTC one connects to my car speakers no problem through Blueotooth. (my phone is paired wit the stero ok).  Now I am trying to use Bluetooth to play Spotify also but i kee...

licenced

Community Legend

2535 Views

2 replies

0 likes

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Tracks play on mobile device only

There are several tracks that play on my Droid device (Samsung G II) but not on my laptop (Toshiba). Does anybody know why this is?

Newbie

There are several tracks that play on my Droid device (Samsung G II) but not on my laptop (Toshiba).  Does anybody know why this is?

196 Views

0 replies

0 likes

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Are the Spotify UI engineers smoking crack?

Just having a play with the Spotify app for my android based home-theatre. I can only assume you need to be having a drug-induced psychotic episode to understand it's logic. Take queue management. Surely browsing a collection and choosing what song o...

Casual Listener

Just having a play with the Spotify app for my android based home-theatre. I can only assume you need to be having a drug-induced psychotic episode to understand it's logic.   Take queue man...

CameronMcDonald

Music Fan

4643 Views

21 replies

6 likes

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Web player on android devices

Hi, I've been waiting for the web player for quite a while and am really happy to see that it is finally in beta. The main reason I wanted a web based player was that I thought I would be able to use it on my google tv (for some reason spotify hasn't...

Casual Listener

Hi,   I've been waiting for the web player for quite a while and am really happy to see that it is finally in beta. The main reason I wanted a web based player was that I thought I would be ...

tim_acheson

Regular

5267 Views

2 replies

1 likes

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pre. account

This is my second time dealing with this problem. I purchase the premium account and wanted to play on demand music but it keeps saying that I have to have the premium. I have the receipt for it and everything and yet it winter me play music. Only cr...

Newbie

This is my second time dealing with this problem. I purchase the premium account and wanted to play on demand music but it keeps saying that I have to have the premium. I have the receipt for it and ...

licenced

Community Legend

303 Views

1 replies

0 likes

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  • 1 replies
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Soundproblems: sudden cracking sound and volume that raises by itself.

Hi! I bought my Samsung galaxy Ace a year ago and immediately installed the spotifyapp (premium). Recently I've had problems with the sound. The song stops and is replaced by a cracking noise. It sounds like when you're playing a cd with scars/scratc...

Newbie

Hi! I bought my Samsung galaxy Ace a year ago and immediately installed the spotifyapp (premium). Recently I've had problems with the sound. The song stops and is replaced by a cracking noise. It s...

licenced

Community Legend

509 Views

1 replies

0 likes

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Folder Structure

On the Android App, folders created on the PC, are not visible. How can I see the folders?

Casual Listener

On the Android App, folders created on the PC, are not visible. How can I see the folders?

licenced

Community Legend

519 Views

3 replies

0 likes

  • 519 Views
  • 3 replies
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