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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5326 Views

0 replies

6 likes

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Local files won't sync to my Samsung Galaxy s3

Hi, I can't sync my local files to my phone. He doesn't even find my phone in 'Devices' anymore. First it all worked well and now on my spotify app it says: 'The track is unavailable' all the time. The songs that aren't local files all sync automatic...

Newbie

Hi,   I can't sync my local files to my phone. He doesn't even find my phone in 'Devices' anymore. First it all worked well and now on my spotify app it says: 'The track is unavailable' all ...

Pettigrew95

Regular

1518 Views

1 replies

0 likes

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premium not working

I.downloaded.the spotify app.then paid for spotify premium. Anytime i try to listen to.a.track.though it says that the option is only available to.premium subscribers. Not sure what to do. I have a droid razr if that helps.

Newbie

I.downloaded.the spotify app.then paid for spotify premium. Anytime i try to listen to.a.track.though it says that the option is only available to.premium subscribers. Not sure what to do. I have a ...

Peter__

Community Legend

365 Views

1 replies

0 likes

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Here is why I am not continuing my premium subscription.

So, I tried the 30 days, hoping to get "good" bluetooth connectivity between my phone & head unit. It's definately an issue with the app. It's flakey, working in IT for 10 years, I am simply going to say that it's 'not there yet' in terms of function...

Regular

So, I tried the 30 days, hoping to get "good" bluetooth connectivity between my phone & head unit.   It's definately an issue with the app. It's flakey, working in IT for 10 years, I am ...

MasterK

Regular

8188 Views

2 replies

0 likes

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Did they fix the Premium problem?

I see lots of entries that other people have had the save problem that Im having but I don't see any posts that have a fix for it. I upgraded to Premium on my GalaxyS3 but Spotify doesn't recognize and won't let me know download anything.

Casual Listener

I see lots of entries that other people have had the save problem that Im having but I don't see any posts that have a fix for it.  I upgraded to Premium on my GalaxyS3 but Spotify doesn't recog...

kh66

Casual Listener

345 Views

2 replies

0 likes

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Download Playlist Then Change Download Quality

So I downloaded all my playlists to my phone locally and then I realized in settings that the download quality was on Normal. So I switched to Extreme. My question: Do I need to delete and re-download all playlists or will they convert to Extreme qua...

Regular

So I downloaded all my playlists to my phone locally and then I realized in settings that the download quality was on Normal. So I switched to Extreme. My question: Do I need to delete and re-downloa...

693 Views

0 replies

5 likes

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Solved!! Got premium (trial) but cant play songs on mobile.

I dont hear adds in the desktop player but when I try and play a song, not the radio but a single song on my mobile player it woln't play. Ive tried logging in and out several times and restarted my phone. I did get the recipt in my email as well. Wh...

Newbie

I dont hear adds in the desktop player but when I try and play a song, not the radio but a single song on my mobile player it woln't play.  Ive tried logging in and out several times and resta...

licenced

Community Legend

548 Views

1 replies

0 likes

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Songs won't appear - HTC Desire

Hi, I'm having a problem with spotify on my HTC Desire. I installed spotify and playlists appear but there are no songs mostly, although some songs have randomly downloaded (1 in one playlist, 10 in another). Also it won't sync with my PC even though...

Regular

Hi, I'm having a problem with spotify on my HTC Desire. I installed spotify and playlists appear but there are no songs mostly, although some songs have randomly downloaded (1 in one playlist, 10 in ...

licenced

Community Legend

383 Views

1 replies

0 likes

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  • 1 replies
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Spotify on Galaxy S II

I can only get the radio to work. Can someone please help me?? I used the Spotify Premium 30 day trial and I would like to figure it out. I love my Spotify online, I want it to travel with me on my phone. Please someone help a girl out.

Regular

I can only get the radio to work.  Can someone please help me??  I used the Spotify Premium 30 day trial and I would like to figure it out.  I love my Spotify online, I want it to trav...

licenced

Community Legend

1168 Views

14 replies

0 likes

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Unique Spotify Account - Doesn´t Work on Android (GB and ICS Tested)

Hi I have encountered a strange problem on my andriod devices. My account works fine with IOS 6 and a regular laptop comoputer (online/offline) but with my HTC Desire - OS: Gingerbread and Galaxy TAB 10" OS: ICS all my playlists doesn´t show any trac...

Newbie

Hi   I have encountered a strange problem on my andriod devices. My account works fine with IOS 6 and a regular laptop comoputer (online/offline) but with my HTC Desire - OS: Gingerbr...

210 Views

0 replies

0 likes

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Help for HTC One X

Hi guys, I downloaded the Spotify app and I logged in and everything. But I can't download any of my playlists or play any song for that matter, I've been waiting a week now and its still on 0%. I'm not the only person with this problem, my sister ha...

Newbie

Hi guys, I downloaded the Spotify app and I logged in and everything. But I can't download any of my playlists or play any song for that matter, I've been waiting a week now and its still on 0%. I'm ...

user-removed

Not applicable

984 Views

1 replies

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Re: Spotify reading wrong the free space for the memory in my Galaxy s2

i have 984 stared songs on my spotify and when i offline sync the song it koms up an syncing error whit the messagse - you have no more space on your device. help me

Newbie

i have 984 stared songs on my spotify and when i offline sync the song it koms up an syncing error whit the messagse - you have no more space on your device. help me

licenced

Community Legend

495 Views

1 replies

0 likes

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Really poor sound quality in synced songs.

As the title says, every song i download onto my Galaxy Note through Spotify is simply.. really poor. And yes, I do know it's limited to Spotify. First of all, I have songs stored directly on my phone, and the sound on those songs are perfect. I've w...

Newbie

As the title says, every song i download onto my Galaxy Note through Spotify is simply.. really poor.   And yes, I do know it's limited to Spotify. First of all, I have songs stored directly...

513 Views

0 replies

0 likes

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less offline songs in localsync folder on mobile than downloaded

Hello, I have Spotify Premium. If Imake a playlist of 707songs offline for my mobile phone (HTC DesireZ with 32gb on sdcard) I eventualy only have 179 songs offline in my localsync folder (sd/card/Android/data/com.spotify.mobile.android.ui/cache/user...

Regular

Hello,   I have Spotify Premium. If Imake a playlist of 707songs offline for my mobile phone (HTC DesireZ with 32gb on sdcard) I eventualy only have 179 songs offline in my localsync folder ...

Peter__

Community Legend

696 Views

3 replies

0 likes

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Solved!! Unable to log in on Galaxy S3

Got Spotify Premium and happily used it on my S3 until a few weeks ago but it will now no longer log me in. Or at least it seems to log in (using Facebook) for a second before kicking me out to the login/signup page again. Tried uninstalling the app ...

Casual Listener

Got Spotify Premium and happily used it on my S3 until a few weeks ago but it will now no longer log me in. Or at least it seems to log in (using Facebook) for a second before kicking me out to the l...

TonyRAnderson

Newbie

1536 Views

8 replies

0 likes

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artist not available on mobile.

The band Draconian is available through spotify on my pc however when I try to access them on the mobile app they're not available, they don't even show up in the playlists that I have put tem in. please help.

Gig Goer

The band Draconian is available through spotify on my pc however when I try to access them on the mobile app they're not available, they don't even show up in the playlists that I have put tem in. &n...

rdngmikey

Gig Goer

516 Views

3 replies

0 likes

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Synced Songs Dissappearing?

This is the third time I've had to sync my playlists for offline mode to my Andriod. Initially, all the songs will be downloaded and I can play them without a data connection, but I check back a few days later and all but 20 or so (from a 200 song pl...

Newbie

This is the third time I've had to sync my playlists for offline mode to my Andriod. Initially, all the songs will be downloaded and I can play them without a data connection, but I check back a few ...

Goodman

Spotify Legend

569 Views

3 replies

0 likes

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Solved!! Premium - Help deleting downloaded songs

I have Spotify Premium and I have many entire albums downloaded as playlists to my external sd card. I am trying to clear up some space on my external sd card and so I press on the album/playlist and then press "undownload". Then the songs/album do n...

Regular

I have Spotify Premium and I have many entire albums downloaded as playlists to my external sd card. I am trying to clear up some space on my external sd card and so I press on the album/playlist and...

BelgianAlien

Music Fan

71952 Views

12 replies

2 likes

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Solved!! where does my download from spotify go on my android??

I'm fairy new 2 all this but I downloaded an album from spotify 2 my android & now I can't find it anywhere..could sum1 help plz??

Regular

I'm fairy new 2 all this but I downloaded an album from spotify 2 my android & now I can't find it anywhere..could sum1 help plz??

Anonymous93

Newbie

83602 Views

5 replies

1 likes

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Spotify songs grey out & then all playlists disappear

Hi there, I'm a Spotify premium member and over the last few months, songs in my playlist as slowly greying out, and for the 3rd time in as many months, my playlists have completely disappeared completely from my android phone. This didn’t happen on ...

Casual Listener

Hi there, I'm a Spotify premium member and over the last few months, songs in my playlist as slowly greying out, and for the 3rd time in as many months, my playlists have completely disappeared ...

Mattbaldwin20

Casual Listener

513 Views

1 replies

0 likes

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Spotify not working on HTC Thunderbolt

I just downloaded Spotify on my HTC Thunderbolt, and when I try to run the app all I get is a blank white screen. I didn't see the Thunderbolt on the Supported Devices list, so does that mean that I won't be able to run Spotify on my phone?

Casual Listener

I just downloaded Spotify on my HTC Thunderbolt, and when I try to run the app all I get is a blank white screen. I didn't see the Thunderbolt on the Supported Devices list, so does that mean that I ...

licenced

Community Legend

686 Views

3 replies

0 likes

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  • 3 replies
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