Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I see lots of entries that other people have had the save problem that Im having but I don't see any posts that have a fix for it. I upgraded to Premium on my GalaxyS3 but Spotify doesn't recognize and won't let me know download anything.
I see lots of entries that other people have had the save problem that Im having but I don't see any posts that have a fix for it. I upgraded to Premium on my GalaxyS3 but Spotify doesn't recog...
Casual Listener
357 Views
2 replies
0 likes
So I downloaded all my playlists to my phone locally and then I realized in settings that the download quality was on Normal. So I switched to Extreme. My question: Do I need to delete and re-download all playlists or will they convert to Extreme qua...
So I downloaded all my playlists to my phone locally and then I realized in settings that the download quality was on Normal. So I switched to Extreme. My question: Do I need to delete and re-downloa...
699 Views
0 replies
5 likes
I dont hear adds in the desktop player but when I try and play a song, not the radio but a single song on my mobile player it woln't play. Ive tried logging in and out several times and restarted my phone. I did get the recipt in my email as well. Wh...
I dont hear adds in the desktop player but when I try and play a song, not the radio but a single song on my mobile player it woln't play. Ive tried logging in and out several times and resta...
Community Legend
575 Views
1 replies
0 likes
Hi, I'm having a problem with spotify on my HTC Desire. I installed spotify and playlists appear but there are no songs mostly, although some songs have randomly downloaded (1 in one playlist, 10 in another). Also it won't sync with my PC even though...
Hi, I'm having a problem with spotify on my HTC Desire. I installed spotify and playlists appear but there are no songs mostly, although some songs have randomly downloaded (1 in one playlist, 10 in ...
Community Legend
391 Views
1 replies
0 likes
I can only get the radio to work. Can someone please help me?? I used the Spotify Premium 30 day trial and I would like to figure it out. I love my Spotify online, I want it to travel with me on my phone. Please someone help a girl out.
I can only get the radio to work. Can someone please help me?? I used the Spotify Premium 30 day trial and I would like to figure it out. I love my Spotify online, I want it to trav...
Community Legend
1192 Views
14 replies
0 likes
Hi I have encountered a strange problem on my andriod devices. My account works fine with IOS 6 and a regular laptop comoputer (online/offline) but with my HTC Desire - OS: Gingerbread and Galaxy TAB 10" OS: ICS all my playlists doesn´t show any trac...
Hi I have encountered a strange problem on my andriod devices. My account works fine with IOS 6 and a regular laptop comoputer (online/offline) but with my HTC Desire - OS: Gingerbr...
213 Views
0 replies
0 likes
Hi guys, I downloaded the Spotify app and I logged in and everything. But I can't download any of my playlists or play any song for that matter, I've been waiting a week now and its still on 0%. I'm not the only person with this problem, my sister ha...
Hi guys, I downloaded the Spotify app and I logged in and everything. But I can't download any of my playlists or play any song for that matter, I've been waiting a week now and its still on 0%. I'm ...
Not applicable
989 Views
1 replies
0 likes
i have 984 stared songs on my spotify and when i offline sync the song it koms up an syncing error whit the messagse - you have no more space on your device. help me
i have 984 stared songs on my spotify and when i offline sync the song it koms up an syncing error whit the messagse - you have no more space on your device. help me
Community Legend
502 Views
1 replies
0 likes
As the title says, every song i download onto my Galaxy Note through Spotify is simply.. really poor. And yes, I do know it's limited to Spotify. First of all, I have songs stored directly on my phone, and the sound on those songs are perfect. I've w...
As the title says, every song i download onto my Galaxy Note through Spotify is simply.. really poor. And yes, I do know it's limited to Spotify. First of all, I have songs stored directly...
525 Views
0 replies
0 likes
Hello, I have Spotify Premium. If Imake a playlist of 707songs offline for my mobile phone (HTC DesireZ with 32gb on sdcard) I eventualy only have 179 songs offline in my localsync folder (sd/card/Android/data/com.spotify.mobile.android.ui/cache/user...
Hello, I have Spotify Premium. If Imake a playlist of 707songs offline for my mobile phone (HTC DesireZ with 32gb on sdcard) I eventualy only have 179 songs offline in my localsync folder ...
Community Legend
713 Views
3 replies
0 likes
Got Spotify Premium and happily used it on my S3 until a few weeks ago but it will now no longer log me in. Or at least it seems to log in (using Facebook) for a second before kicking me out to the login/signup page again. Tried uninstalling the app ...
Got Spotify Premium and happily used it on my S3 until a few weeks ago but it will now no longer log me in. Or at least it seems to log in (using Facebook) for a second before kicking me out to the l...
Newbie
1559 Views
8 replies
0 likes
The band Draconian is available through spotify on my pc however when I try to access them on the mobile app they're not available, they don't even show up in the playlists that I have put tem in. please help.
The band Draconian is available through spotify on my pc however when I try to access them on the mobile app they're not available, they don't even show up in the playlists that I have put tem in. &n...
Gig Goer
539 Views
3 replies
0 likes
This is the third time I've had to sync my playlists for offline mode to my Andriod. Initially, all the songs will be downloaded and I can play them without a data connection, but I check back a few days later and all but 20 or so (from a 200 song pl...
This is the third time I've had to sync my playlists for offline mode to my Andriod. Initially, all the songs will be downloaded and I can play them without a data connection, but I check back a few ...
Spotify Legend
583 Views
3 replies
0 likes
I have Spotify Premium and I have many entire albums downloaded as playlists to my external sd card. I am trying to clear up some space on my external sd card and so I press on the album/playlist and then press "undownload". Then the songs/album do n...
I have Spotify Premium and I have many entire albums downloaded as playlists to my external sd card. I am trying to clear up some space on my external sd card and so I press on the album/playlist and...
Music Fan
71981 Views
12 replies
2 likes
I'm fairy new 2 all this but I downloaded an album from spotify 2 my android & now I can't find it anywhere..could sum1 help plz??
I'm fairy new 2 all this but I downloaded an album from spotify 2 my android & now I can't find it anywhere..could sum1 help plz??
Newbie
83607 Views
5 replies
1 likes
Hi there, I'm a Spotify premium member and over the last few months, songs in my playlist as slowly greying out, and for the 3rd time in as many months, my playlists have completely disappeared completely from my android phone. This didn’t happen on ...
Hi there, I'm a Spotify premium member and over the last few months, songs in my playlist as slowly greying out, and for the 3rd time in as many months, my playlists have completely disappeared ...
Casual Listener
518 Views
1 replies
0 likes
I just downloaded Spotify on my HTC Thunderbolt, and when I try to run the app all I get is a blank white screen. I didn't see the Thunderbolt on the Supported Devices list, so does that mean that I won't be able to run Spotify on my phone?
I just downloaded Spotify on my HTC Thunderbolt, and when I try to run the app all I get is a blank white screen. I didn't see the Thunderbolt on the Supported Devices list, so does that mean that I ...
Community Legend
696 Views
3 replies
0 likes
"I emailed them a couple of weeks ago about this and possible solutions to it and was informed that a tablet specific Spotify app for Android is on its way soon. No more information than that so heres hoping its sooner rather than later." http://www....
"I emailed them a couple of weeks ago about this and possible solutions to it and was informed that a tablet specific Spotify app for Android is on its way soon. No more information than that so here...
Gig Goer
844 Views
4 replies
0 likes
When I listen to spotify radio on my phone, spotify will play one song then stop. the play bar is advancing but there is no sound. If i press pause, then play, the play bar goes back to the beginning of the song and the sound comes back. This needs t...
When I listen to spotify radio on my phone, spotify will play one song then stop. the play bar is advancing but there is no sound. If i press pause, then play, the play bar goes back to the beginning...
Regular
898 Views
4 replies
0 likes
Hi everyone, I have an annoying problem: it seems i cannot download songs via spotify on my mobile that used to be on my SD card. It seems as though it's a nice tool, so you don't have a double songlist on your phone. But now that I only listen to mu...
Hi everyone, I have an annoying problem: it seems i cannot download songs via spotify on my mobile that used to be on my SD card. It seems as though it's a nice tool, so you don't have a d...
928 Views
0 replies
0 likes
