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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1043 Views
  • 0 replies
  • 4 likes

Playlist greys out after some inactivity on Android phones

Hi, This is mainly to point out a potential bug that annoys me. After pausing a playlist for some time, upon unlocking the phone there is no content of the active playlist and it has to be reloaded. A small thing but it disturbs the otherwise very ni...

  • Newbie
  • Hi, This is mainly to point out a potential bug that annoys me. After pausing a playlist for some time, upon unlocking the phone there is no content of the active playlist and it has to be reload...
  • licenced
  • Community Legend
  • 518 Views
  • 1 replies
  • 1 likes
  • 518 Views
  • 1 replies
  • 1 likes

Downloads only viewed as individual tracs?

Can only view my albums as individual tracs as opposed to viewing as complete albums as on my laptop. Is the only solution to create a playlist for each album to avoid having to screen thru hundreds of tracs to find an album? Thanks for your assistan...

  • Casual Listener
  • Can only view my albums as individual tracs as opposed to viewing as complete albums as on my laptop.  Is the only solution to  create a playlist for each album to avoid having to screen th...
  • licenced
  • Community Legend
  • 656 Views
  • 1 replies
  • 0 likes
  • 656 Views
  • 1 replies
  • 0 likes

Strange experience...

Hello Spotify! Something strange just happened...: I cannot play the following tracks: Zappa: Sexual harassment in the workplace, Apostrophe. Chaka Khan: I'm every woman, plus several others... I have cheked with my son: The songs are still present o...

  • Newbie
  • Hello Spotify! Something strange just happened...: I cannot play the following tracks: Zappa: Sexual harassment in the workplace, Apostrophe. Chaka Khan: I'm every woman, plus several others... I h...
  • 1122 Views
  • 0 replies
  • 0 likes
  • 1122 Views
  • 0 replies
  • 0 likes

sound failure when used on HTC EVO 4G LTE

Yeah, it worked for a while but sinse the last update, sound will not play. Other apps handle perfectly fine on this phone. I pay good money for this. Fix it. Also, put up a phone number, you cowards.

  • Newbie
  • Yeah, it worked for a while but sinse the last update, sound will not play. Other apps handle perfectly fine on this phone. I pay good money for this. Fix it. Also, put up a phone number, you cowards.
  • Peter__
  • Community Legend
  • 1544 Views
  • 5 replies
  • 0 likes
  • 1544 Views
  • 5 replies
  • 0 likes

Download problems

The app only syncs my offline playlists if the screen is on. HTC Sensation XE Why? Thanks in advance.

  • Casual Listener
  • The app only syncs my offline playlists if the screen is on. HTC Sensation XE Why? Thanks in advance.
  • magoo
  • Newbie
  • 1456 Views
  • 7 replies
  • 0 likes
  • 1456 Views
  • 7 replies
  • 0 likes

Not keeping my playlists downloaded

I have a Galaxy Nexus and I am starting to get frustrated because I have to redownload my playlist every night...are there any fixes for this?

  • Music Fan
  • I have a Galaxy Nexus and I am starting to get frustrated because I have to redownload my playlist every night...are there any fixes for this?
  • CC268
  • Music Fan
  • 516 Views
  • 4 replies
  • 0 likes
  • 516 Views
  • 4 replies
  • 0 likes

Spotify App Not Working on Motorola Droid Razr

The Spotify app stopped working two days ago; I have premium service. I log in using the Facebook log in, and the app recognizes my log in, but then it boots me out and asks me to log in with my Spotify log in. So, I try to reset the password to log ...

  • Casual Listener
  • The Spotify app stopped working two days ago; I have premium service.  I log in using the Facebook log in, and the app recognizes my log in, but then it boots me out and asks me to log in with m...
  • Peter__
  • Community Legend
  • 919 Views
  • 2 replies
  • 0 likes
  • 919 Views
  • 2 replies
  • 0 likes

I can't figure out how to get music from my computer onto my phone

I am not able to play music that is on my computer and in my spotify playlists on my mobile phone. Why the heck am i paying 10 dollars if the program wont actually play my songs when i want it to?

  • Newbie
  • I am not able to play music that is on my computer and in my spotify playlists on my mobile phone. Why the heck am i paying 10 dollars if the program wont actually play my songs when i want it to?
  • rstumpf
  • Casual Listener
  • 739 Views
  • 2 replies
  • 0 likes
  • 739 Views
  • 2 replies
  • 0 likes

Solved!! Need Help...Stationed in Japan with a Japanese HTC EVO3 and cant get my Spotify back!!

Please if there is anyone in here that knows how to install, or knows a loophole, or work around the get the Spotify Mobile App to a Japanese cell phone i would would be very thankful. I am currently stationed at an Air Base in Japan and Soptify Mobi...

  • Casual Listener
  • Please if there is anyone in here that knows how to install, or knows a loophole, or work around the get the Spotify Mobile App to a Japanese cell phone i would would be very thankful. I am currently...
  • Marco
  • Community Legend
  • 1629 Views
  • 7 replies
  • 0 likes
  • 1629 Views
  • 7 replies
  • 0 likes

Help - sprint evo volume is stuck on full volume!

After the most recent upgrade, I can't adjust the volume when my headphones are plugged in. The volume is stuck on full blast. when i hit the lower volume button my android says its all the way down and even muted. no luck. help?

  • Newbie
  • After the most recent upgrade, I can't adjust the volume when my headphones are plugged in. The volume is stuck on full blast. when i hit the lower volume button my android says its all the way down ...
  • KrpZapheado
  • Casual Listener
  • 585 Views
  • 2 replies
  • 0 likes
  • 585 Views
  • 2 replies
  • 0 likes

Downloaded playlists disappears

It happened again: I have downloaded some playlists on my Galaxy Nexus and today they were all gone. Or not gone, they aren't just downloaded anymore. This has happened to me several times with 3 different phones, it's time to fix this problem now Sp...

  • Visitor
  • It happened again: I have downloaded some playlists on my Galaxy Nexus and today they were all gone. Or not gone, they aren't just downloaded anymore.  This has happened to me several times wi...
  • Peter__
  • Community Legend
  • 540 Views
  • 3 replies
  • 0 likes
  • 540 Views
  • 3 replies
  • 0 likes

Spotify on Android won't let me log in

I have a spotify premium account and have been trying to listen on my phone today, but the app is telling me that I am not logged in. I log in using my Facebook account. I click "login via FB" and it acts like it's logging me in, I see my playlists f...

  • Newbie
  • I have a spotify premium account and have been trying to listen on my phone today, but the app is telling me that I am not logged in.  I log in using my Facebook account.  I click "login vi...
  • David
  • Spotify Legend
  • 3674 Views
  • 4 replies
  • 0 likes
  • 3674 Views
  • 4 replies
  • 0 likes

can't open on android htc eos

i've had a premium account for several months with no problem. now morning when i try to open spotify i briefly see my playlists, then the screen goes to log in. every time i put in my log in information it tells me it's incorrect, then i try through...

  • Casual Listener
  • i've had a premium account for several months with no problem. now morning when i try to open spotify i briefly see my playlists, then the screen goes to log in. every time i put in my log in informa...
  • trishvos
  • Casual Listener
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Solved!! WTF!?

I bought a 30 day premium card and it didn't give me premium it gave me till july of unlimited!? Please help im a first time user and this isnt making a really good first impression!!

  • Casual Listener
  • I bought a 30 day premium card and it didn't give me premium it gave me till july of unlimited!? Please help im a first time user and this isnt making a really good first impression!!
  • Meister_Zeigler
  • Casual Listener
  • 1037 Views
  • 6 replies
  • 0 likes
  • 1037 Views
  • 6 replies
  • 0 likes

Solved!! Spotify Premium account on Samsung Galaxy Note 10.1 4G

I have just bought a tablet: Samsung Galaxy Note 10.1 10 " 4G. No SIM card yet accessing the Internet with WiFi. I have installed the Spotify app and logged in on the tablet The problem is that I can hardly do anything because Premium membership is n...

  • Casual Listener
  • I have just bought a tablet: Samsung Galaxy Note 10.1 10 " 4G. No SIM card yet accessing the Internet with WiFi. I have installed the Spotify app and logged in on the tablet   The problem ...
  • Peter__
  • Community Legend
  • 2561 Views
  • 3 replies
  • 0 likes
  • 2561 Views
  • 3 replies
  • 0 likes

Galaxy Nexus issues

Hi, I just became a premium subscriber a few days ago, but haven't really been able to get the mobile application to work. I've looked on the fourm for a little bit but was unable to replicate some of the successes people have had with their phones w...

  • Newbie
  • Hi,   I just became a premium subscriber a few days ago, but haven't really been able to get the mobile application to work.  I've looked on the fourm for a little bit but was unable to...
  • Liam
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

galaxy nexus wont get download playlist

Hi guys Since the last upgrade 4.2.1 it won't get any playlist downloaded ... Any time I enter spotify after a shut down it asks me to log in again and all downloaded playlist are disappeared.Is quite annoying and I think you have been knowing this i...

  • Newbie
  • Hi guys Since the last upgrade 4.2.1 it won't get any playlist downloaded ... Any time I enter spotify after a shut down it asks me to log in again and all downloaded playlist are disappeared. ...
  • Peter__
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

What happens in case i loose my device?

Hi, i'm wondering what happens in case i loose a device with synced files on it. As stated in the FAQ you can only sync files to 3 different devices. So what is happening in case i got 1 song synced to 3 devices, then loose on of them and replace it?...

  • Newbie
  • Hi,   i'm wondering what happens in case i loose a device with synced files on it. As stated in the FAQ you can only sync files to 3 different devices.   So what is happening in cas...
  • Peter__
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Temporary Error when merging accounts. Please try again.

I just signed up for spotify premium. When i try to log in on the mobile Android app, it gives me this message everytime i press sign in. Can someone please help me? Thanks

  • Newbie
  • I just signed up for spotify premium. When i try to log in on the mobile Android app, it gives me this message everytime i press sign in. Can someone please help me? Thanks
  • Zoki
  • Newbie
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Better Distinguishment Between Clean and Explicit Songs

On the Android app it is difficult to tell the difference between clean and expicit versions of a track or album. There is no tag or label or anything that will alert you as to the censorship or lack thereof. It would be nice if an [Explicit] label s...

  • Visitor
  • On the Android app it is difficult to tell the difference between clean and expicit versions of a track or album.  There is no tag or label or anything that will alert you as to the censorship o...
  • 480 Views
  • 0 replies
  • 0 likes
  • 480 Views
  • 0 replies
  • 0 likes