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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5315 Views

0 replies

6 likes

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Troubles playing one specific album on my android device.

Like the title says I'm having troubles playing the album Fish Outta Water by Chali 2na.Every time a song from this album pops up in my playlist I won't hear a thing but the timer will run and the track bar will move. If I first hit pause and then pl...

Newbie

Like the title says I'm having troubles playing the album Fish Outta Water by Chali 2na. Every time a song from this album pops up in my playlist I won't hear a thing but the timer will run and the ...

Liam

Community Legend

275 Views

1 replies

0 likes

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Radio not advancing to next song

When I listen to spotify radio on my phone, spotify will play one song then stop. the play bar is advancing but there is no sound. If i press pause, then play, the play bar goes back to the beginning of the song and the sound comes back. This needs t...

Casual Listener

When I listen to spotify radio on my phone, spotify will play one song then stop. the play bar is advancing but there is no sound. If i press pause, then play, the play bar goes back to the beginning...

Enma

Regular

883 Views

4 replies

0 likes

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Why can't I sync my laptop and devices on different WiFi connections?

I have 3 WiFi routers, but spotify only syncs on one of the WiFi connections . Why?? Why won't it sync on any others??

Gig Goer

I have 3 WiFi routers, but spotify only syncs on one of the WiFi connections . Why??   Why won't it sync on any others??

izfactor786

Gig Goer

773 Views

6 replies

0 likes

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My girlfriend is having trouble downloading her playlists to her phone.

My girlfriend recently subscribed to Spotify Premium, which I'm paying for, and we're not happy. She made a playlist and is trying to download it to her phone (she's doing all of this on her phone, she has no computer), and it gets to about 22% and j...

Newbie

My girlfriend recently subscribed to Spotify Premium, which I'm paying for, and we're not happy. She made a playlist and is trying to download it to her phone (she's doing all of this on her phone, s...

licenced

Community Legend

313 Views

1 replies

0 likes

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Solved!! Spotify on Android

I have installed Spotify on a PC and on an iPad without problems. I have now an android and have downloaded Spotify from Google Play but when I start it nothing works. I want to login to spotify with the same account I use on my PC and iPad. Is this ...

Regular

I have installed Spotify on a PC and on an iPad without problems. I have now an android and have downloaded Spotify from Google Play but when I start it nothing works. I want to login to spotify wit...

licenced

Community Legend

1304 Views

14 replies

0 likes

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Problems while crossfade is on and I added a song to queue

Hello!The crossfade on Android doesn't work fine in this case:If I add a new song from any place (search or offline playlist) to queue, just when the start of the next song arrive (and crossfade should start the mix), the audio it's paused around a 1...

Gig Goer

Hello! The crossfade on Android doesn't work fine in this case: If I add a new song from any place (search or offline playlist) to queue, just when the start of the next song arrive (and crossfad...

licenced

Community Legend

772 Views

1 replies

0 likes

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  • 1 replies
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shuffle playlist on Android phone

I don't know why, but when I first started using Spotify, my Android phone would shuffle my playlist. Now it doesn't and I can't find any setting within the mobile app to set it to shuffle. What happened and how do I fix it?

Newbie

I don't know why, but when I first started using Spotify, my Android phone would shuffle my playlist. Now it doesn't and I can't find any setting within the mobile app to set it to shuffle. What happ...

licenced

Community Legend

786 Views

1 replies

1 likes

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Re: Starred Playlist Gone

Hi, I use my spotify everyday and I've always listened to my starred playlist but since yesterday, my starred playlist is only showing "Loading" on my mobile device. I have synced and resynced but nothing is happening.

Casual Listener

Hi,   I use my spotify everyday and I've always listened to my starred playlist but since yesterday, my starred playlist is only showing "Loading" on my mobile device. I have synced and resy...

AriesJye

Casual Listener

288 Views

2 replies

0 likes

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neutron music player

I wonder if i can automatically play all spotify music through the Neutron Music Player app. Does anyone have other tips for improving sound quality using a Sony Xperia S with igrado headphone?

Visitor

I wonder if i can automatically play all spotify music through the Neutron Music Player app. Does anyone have other tips for improving sound quality using a Sony Xperia S with igrado headphone?&...

steveyb22602

Regular

10900 Views

3 replies

2 likes

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cant play Norah Jones track older than 2009??????

I can play Norah Jones track if they not older than 2009. in 2012, or some months ago there this was not a problem!??

Casual Listener

I can play Norah Jones track if they not older than 2009. in 2012, or some months ago there this was not a problem!??

Peter__

Community Legend

601 Views

4 replies

1 likes

  • 601 Views
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  • 1 likes

Streaming offline on adroid

I had many playlists downloaded on my mobile and would regularly stream. All of a sudden every track says "The track in not available" when I try to play in offline mode now. Why would this be?

Casual Listener

I had many playlists downloaded on my mobile and would regularly stream. All of a sudden every track says "The track in not available" when I try to play in offline mode now. Why would this be?

Peter__

Community Legend

402 Views

3 replies

0 likes

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Only white screen after updating to 4.1.2 JB on Motorola Razr I

After updating my Motorola XT890 (Razr I) Spotify only shows the gray top bar and all other screens are white. I found some other guys having the same issue.You could check android-hilfe.de

Newbie

After updating my Motorola XT890 (Razr I) Spotify only shows the gray top bar and all other screens are white. I found some other guys having the same issue. You could check android-hilfe.de

Peter__

Community Legend

523 Views

1 replies

0 likes

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Songs Going for 30 Seconds

Hi everyone, I've noticed that there are a few albums in which he songs now only play for 30 seconds, instead of the full length. Here is a list of albums I've noticed being affected: http://open.spotify.com/album/1W89VVRojPHYSDojhnAn70 http://open.s...

Regular

Hi everyone,   I've noticed that there are a few albums in which he songs now only play for 30 seconds, instead of the full length.   Here is a list of albums I've noticed being aff...

Sam

Spotify

1614 Views

15 replies

0 likes

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Last.fm Scrobbling doesn't work without internet connection

I'm trying to figure out if my scrobbles will queue up when I'm without an internet connection like they do with the desktop app. I can't tell if this is the case or not, and the times i've tried testing it out it doesnt seem it this. This is a key i...

Casual Listener

I'm trying to figure out if my scrobbles will queue up when I'm without an internet connection like they do with the desktop app. I can't tell if this is the case or not, and the times i've tried tes...

Vikraius

Casual Listener

874 Views

2 replies

0 likes

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Solved!! Spotify stopped working on my Android phone

Up until recently Spotify Premium worked fine on my HTC Wildfire, but then it just stopped working. My playlists dissapeared and if I tried to play any track through the search function it states that "Streaming is only available to Premium subscribe...

Newbie

Up until recently Spotify Premium worked fine on my HTC Wildfire, but then it just stopped working. My playlists dissapeared and if I tried to play any track through the search function it states tha...

Peter__

Community Legend

1424 Views

3 replies

0 likes

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Spotify Preminum Account Not Working

My spotify account isn't working, it still shows that I'm a free user on both my iPhone and laptop and its driving me crazy. I keep logging in and out. I'm getting nothing.

Casual Listener

My spotify account isn't working, it still shows that I'm a free user on both my iPhone and laptop and its driving me crazy. I keep logging in and out. I'm getting nothing.

Peter__

Community Legend

665 Views

5 replies

0 likes

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Trouble with searching for a song

I just got the Droid Incredible 4G LTE I went from an Incredible 2. When I downloaded Spotify to my new phone, after logging in to my.account I went to search for new music and I am unable to do so, there is not a button for me to com plete the searc...

Newbie

I just got the Droid Incredible 4G LTE I went from an Incredible 2. When I downloaded Spotify to my new phone, after logging in to my.account I went to search for new music and I am unable to do so, ...

Peter__

Community Legend

247 Views

1 replies

0 likes

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Premium. When i login with facebook on my Galaxy s 3 i get IMMEDIATELY KICKED OFF

@Spotify every time I try to login to my Spotify PREMIUM account, it IMMEDIATEY kicks me off and I have paid every payment to date so I don't know why I can't access my account. I am entitled to my music. I have already contacted spotify numerous tim...

Regular

@Spotify every time I try to login to my Spotify PREMIUM account, it IMMEDIATEY kicks me off and I have paid every payment to date so I don't know why I can't access my account. I am entitled to my m...

Peter__

Community Legend

411 Views

1 replies

0 likes

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Solved!! Downloads don´t delete

Dear all I am using the premiuim service on my android phone. All is working well. But I just noticed a problem: When I want to delete a downloaded playlist I touch on the downloaded playlist and chose "do not download". I deleted today two playlist ...

Casual Listener

Dear all   I am using the premiuim service on my android phone. All is working well. But I just noticed a problem:   When I want to delete a downloaded playlist I touch on the downl...

Peter__

Community Legend

2230 Views

3 replies

0 likes

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samsung galaxy ace - white screen

I have installed spotify on my samsung galaxy ace, and it installs fine. However, when I click on the app I just get a white screen and nothing happens. I have tried uninstalling and installing, as well as turning phone on and off (taking battery out...

Casual Listener

I have installed spotify on my samsung galaxy ace, and it installs fine. However, when I click on the app I just get a white screen and nothing happens. I have tried uninstalling and installing, as w...

Peter__

Community Legend

2507 Views

7 replies

0 likes

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