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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

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downloading playlist

Just got up and running and finally downloading playbill..Some ???? 1. just one at a time? 2. process seems long any way to shorten? 3. with android to download must you be plug-in to PC.? Any help would be greatly appreciated,please keep in mind I'm...

Visitor

Just got  up and running and finally downloading playbill..Some ???? 1.   just one at a time? 2.   process seems long any way to shorten? 3.   with android to...

licenced

Community Legend

261 Views

1 replies

0 likes

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Streaming an playlist already synced as offline

Hi, Quick question on Spotify Mobile. I have streaming set to Extreme quality and download set to Normal quality. I have then downloaded a playlist. Now what happens if I select to play that playlist and my mobile device has WiFi connection (e.g. at ...

Newbie

Hi,   Quick question on Spotify Mobile. I have streaming set to Extreme quality and download set to Normal quality. I have then downloaded a playlist. Now what happens if I select to play th...

licenced

Community Legend

309 Views

1 replies

0 likes

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can't play music from sdcard in spotify

Samsung : i have music on sdcard and I've saved them in lists in Spotify, before I could play them without any problems but now it's impossible. Help

Casual Listener

Samsung : i have music on sdcard and I've saved them in lists in Spotify, before I could play them without any problems but now it's impossible. Help

licenced

Community Legend

1506 Views

1 replies

2 likes

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Playlist greys out after some inactivity on Android phones

Hi, This is mainly to point out a potential bug that annoys me. After pausing a playlist for some time, upon unlocking the phone there is no content of the active playlist and it has to be reloaded. A small thing but it disturbs the otherwise very ni...

Newbie

Hi, This is mainly to point out a potential bug that annoys me. After pausing a playlist for some time, upon unlocking the phone there is no content of the active playlist and it has to be reload...

licenced

Community Legend

542 Views

1 replies

1 likes

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Downloads only viewed as individual tracs?

Can only view my albums as individual tracs as opposed to viewing as complete albums as on my laptop. Is the only solution to create a playlist for each album to avoid having to screen thru hundreds of tracs to find an album? Thanks for your assistan...

Casual Listener

Can only view my albums as individual tracs as opposed to viewing as complete albums as on my laptop.  Is the only solution to  create a playlist for each album to avoid having to screen th...

licenced

Community Legend

665 Views

1 replies

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Strange experience...

Hello Spotify! Something strange just happened...: I cannot play the following tracks: Zappa: Sexual harassment in the workplace, Apostrophe. Chaka Khan: I'm every woman, plus several others... I have cheked with my son: The songs are still present o...

Newbie

Hello Spotify! Something strange just happened...: I cannot play the following tracks: Zappa: Sexual harassment in the workplace, Apostrophe. Chaka Khan: I'm every woman, plus several others... I h...

1128 Views

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sound failure when used on HTC EVO 4G LTE

Yeah, it worked for a while but sinse the last update, sound will not play. Other apps handle perfectly fine on this phone. I pay good money for this. Fix it. Also, put up a phone number, you cowards.

Newbie

Yeah, it worked for a while but sinse the last update, sound will not play. Other apps handle perfectly fine on this phone. I pay good money for this. Fix it. Also, put up a phone number, you cowards.

Peter__

Community Legend

1569 Views

5 replies

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Download problems

The app only syncs my offline playlists if the screen is on. HTC Sensation XE Why? Thanks in advance.

Casual Listener

The app only syncs my offline playlists if the screen is on. HTC Sensation XE Why? Thanks in advance.

magoo

Newbie

1514 Views

7 replies

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Not keeping my playlists downloaded

I have a Galaxy Nexus and I am starting to get frustrated because I have to redownload my playlist every night...are there any fixes for this?

Music Fan

I have a Galaxy Nexus and I am starting to get frustrated because I have to redownload my playlist every night...are there any fixes for this?

CC268

Music Fan

553 Views

4 replies

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Spotify App Not Working on Motorola Droid Razr

The Spotify app stopped working two days ago; I have premium service. I log in using the Facebook log in, and the app recognizes my log in, but then it boots me out and asks me to log in with my Spotify log in. So, I try to reset the password to log ...

Casual Listener

The Spotify app stopped working two days ago; I have premium service.  I log in using the Facebook log in, and the app recognizes my log in, but then it boots me out and asks me to log in with m...

Peter__

Community Legend

973 Views

2 replies

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I can't figure out how to get music from my computer onto my phone

I am not able to play music that is on my computer and in my spotify playlists on my mobile phone. Why the heck am i paying 10 dollars if the program wont actually play my songs when i want it to?

Newbie

I am not able to play music that is on my computer and in my spotify playlists on my mobile phone. Why the heck am i paying 10 dollars if the program wont actually play my songs when i want it to?

rstumpf

Casual Listener

773 Views

2 replies

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Solved!! Need Help...Stationed in Japan with a Japanese HTC EVO3 and cant get my Spotify back!!

Please if there is anyone in here that knows how to install, or knows a loophole, or work around the get the Spotify Mobile App to a Japanese cell phone i would would be very thankful. I am currently stationed at an Air Base in Japan and Soptify Mobi...

Casual Listener

Please if there is anyone in here that knows how to install, or knows a loophole, or work around the get the Spotify Mobile App to a Japanese cell phone i would would be very thankful. I am currently...

Marco

Community Legend

1718 Views

7 replies

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Help - sprint evo volume is stuck on full volume!

After the most recent upgrade, I can't adjust the volume when my headphones are plugged in. The volume is stuck on full blast. when i hit the lower volume button my android says its all the way down and even muted. no luck. help?

Newbie

After the most recent upgrade, I can't adjust the volume when my headphones are plugged in. The volume is stuck on full blast. when i hit the lower volume button my android says its all the way down ...

KrpZapheado

Casual Listener

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2 replies

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Downloaded playlists disappears

It happened again: I have downloaded some playlists on my Galaxy Nexus and today they were all gone. Or not gone, they aren't just downloaded anymore. This has happened to me several times with 3 different phones, it's time to fix this problem now Sp...

Visitor

It happened again: I have downloaded some playlists on my Galaxy Nexus and today they were all gone. Or not gone, they aren't just downloaded anymore.  This has happened to me several times wi...

Peter__

Community Legend

562 Views

3 replies

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Spotify on Android won't let me log in

I have a spotify premium account and have been trying to listen on my phone today, but the app is telling me that I am not logged in. I log in using my Facebook account. I click "login via FB" and it acts like it's logging me in, I see my playlists f...

Newbie

I have a spotify premium account and have been trying to listen on my phone today, but the app is telling me that I am not logged in.  I log in using my Facebook account.  I click "login vi...

David

Spotify Legend

3681 Views

4 replies

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can't open on android htc eos

i've had a premium account for several months with no problem. now morning when i try to open spotify i briefly see my playlists, then the screen goes to log in. every time i put in my log in information it tells me it's incorrect, then i try through...

Casual Listener

i've had a premium account for several months with no problem. now morning when i try to open spotify i briefly see my playlists, then the screen goes to log in. every time i put in my log in informa...

trishvos

Casual Listener

382 Views

1 replies

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Solved!! WTF!?

I bought a 30 day premium card and it didn't give me premium it gave me till july of unlimited!? Please help im a first time user and this isnt making a really good first impression!!

Casual Listener

I bought a 30 day premium card and it didn't give me premium it gave me till july of unlimited!? Please help im a first time user and this isnt making a really good first impression!!

Meister_Zeigler

Casual Listener

1061 Views

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Solved!! Spotify Premium account on Samsung Galaxy Note 10.1 4G

I have just bought a tablet: Samsung Galaxy Note 10.1 10 " 4G. No SIM card yet accessing the Internet with WiFi. I have installed the Spotify app and logged in on the tablet The problem is that I can hardly do anything because Premium membership is n...

Casual Listener

I have just bought a tablet: Samsung Galaxy Note 10.1 10 " 4G. No SIM card yet accessing the Internet with WiFi. I have installed the Spotify app and logged in on the tablet   The problem ...

Peter__

Community Legend

2582 Views

3 replies

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Galaxy Nexus issues

Hi, I just became a premium subscriber a few days ago, but haven't really been able to get the mobile application to work. I've looked on the fourm for a little bit but was unable to replicate some of the successes people have had with their phones w...

Newbie

Hi,   I just became a premium subscriber a few days ago, but haven't really been able to get the mobile application to work.  I've looked on the fourm for a little bit but was unable to...

Liam

Community Legend

345 Views

1 replies

0 likes

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galaxy nexus wont get download playlist

Hi guys Since the last upgrade 4.2.1 it won't get any playlist downloaded ... Any time I enter spotify after a shut down it asks me to log in again and all downloaded playlist are disappeared.Is quite annoying and I think you have been knowing this i...

Newbie

Hi guys Since the last upgrade 4.2.1 it won't get any playlist downloaded ... Any time I enter spotify after a shut down it asks me to log in again and all downloaded playlist are disappeared. ...

Peter__

Community Legend

314 Views

1 replies

0 likes

  • 314 Views
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