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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6039 Views

0 replies

7 likes

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sms where is it???

i fprgot to type +46 before my mobile number what to do??

Newbie

i fprgot to type +46 before my mobile number what to do?? 😞

Peter__

Community Legend

507 Views

1 replies

0 likes

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  • 1 replies
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sound gone...

Why is the music gone? Everything works perfect, eksept that there is no sound... Dissapeared å couple of days ago... I have a HTC Desire HD... How can I fix it? :-).

Newbie

Why is the music gone? Everything works perfect, eksept that there is no sound... Dissapeared å couple of days ago... I have a HTC Desire HD... How can I fix it? :-).

David

Spotify Legend

351 Views

1 replies

0 likes

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Song not synched correctly

I have a song that did not download properly for offline mode. It only has the last 15 or 20 seconds of the song. I've tried undownloading and deleteing the track but still it keeps the broken song. Any help would be appricated.

Newbie

I have a song that did not download properly for offline mode.  It only has the last 15 or 20 seconds of the song.  I've tried undownloading and deleteing the track but still it keeps the b...

200 Views

0 replies

0 likes

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Superuser Contribution EQ turns off intermittently

Has anyone else noticed that the EQ will occasionally just turn itself off mid-playback? It turns back on again as soon as you go back into the audio effects settings page. This happens while connected to speakers via bluetooth. I don't know if it ha...

Newbie

Has anyone else noticed that the EQ will occasionally just turn itself off mid-playback? It turns back on again as soon as you go back into the audio effects settings page. This happens while con...

Cyberkeeper01

Music Fan

3892 Views

11 replies

0 likes

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Solved!! Temporary error when merging accounts - Can't get my mobile to work

Hey I was listening to music last night, turned it off and everything was all fine. This morning I wake up and it won't work. It keeps trying to make me re-enter all my information. When I do, it comes up with an error message saying "Temporary error...

Visitor

Hey I was listening to music last night, turned it off and everything was all fine.  This morning I wake up and it won't work.  It keeps trying to make me re-enter all my information. ...

Nizhoni

Casual Listener

1004 Views

6 replies

0 likes

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Better support for tablets

When will you release a native spotify app for android tablets, like the app for iPad?

Casual Listener

When will you release a native spotify app for android tablets, like the app for iPad?

Styxor

Casual Listener

635 Views

3 replies

0 likes

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This really is the most buggy app ever!

Guys, help me out here. I signed up a couple of weeks ago and so far I have not managed to download my playlists to my phone and I am about 2 mins away from canceling my subscription! First, there’s the problem (which seems to be extremely prevalent)...

Casual Listener

Guys, help me out here.  I signed up a couple of weeks ago and so far I have not managed to download my playlists to my phone and I am about 2 mins away from canceling my subscription!   ...

stevelangley

Casual Listener

1041 Views

3 replies

0 likes

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Kein Download der Playlist über 2G

Habe mir heute die Spotify-Option bei der Telekom gebucht. Leider geht über das 2G Netz nur der Stream nicht allerdings der download der Playlist. Wenn ich mal 3G/4G habe dann beginnt er zu downloaden, nur sobald wieder EDGE ist, was selbst hier in d...

Casual Listener

Habe mir heute die Spotify-Option bei der Telekom gebucht. Leider geht über das 2G Netz nur der Stream nicht allerdings der download der Playlist. Wenn ich mal 3G/4G habe dann beginnt er zu dow...

skapunk

Newbie

743 Views

3 replies

0 likes

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Zombie playlist won't die!

I made a playlist. Then I deleted it from my PC. When I logged on my phone and tablet the playlist remianed but is forever stuck in loading. As such I cannot delete it using the mobile app, and it no longer shows up on my PC app. How can I get rid of...

Newbie

I made a playlist. Then I deleted it from my PC. When I logged on my phone and tablet the playlist remianed but is forever stuck in loading. As such I cannot delete it using the mobile app, and it no...

282 Views

0 replies

0 likes

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spotify premium sur Samsung galaxy Y

Bonjour, J'ai spotify premium depuis 3 j, et je ne parviens pas à écouter mes playlists, en étant connectée en Wifi. Quand je clique sur lecture, le message " Pas de connexion Internet s'affiche", or avec ce type d'abonnement je dois pouvoir écouter ...

Newbie

Bonjour, J'ai spotify premium depuis 3 j, et je ne parviens pas à écouter mes playlists, en étant connectée en Wifi. Quand je clique sur lecture,  le message " Pas de connexion Internet s'af...

693 Views

0 replies

1 likes

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  • 1 likes

Solved!! Songs randomly start playing on Android

Hi all, On an HTC One X running ICS, Spotify will just randomly start playing music on occasion. There seems to be no real pattern except that music has been stopped some time previously (anything between a few minutes and an hour or so). It is usual...

Newbie

Hi all,   On an HTC One X running ICS, Spotify will just randomly start playing music on occasion.  There seems to be no real pattern except that music has been stopped some time previo...

Heidimarie819

Newbie

38766 Views

10 replies

3 likes

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Spotify 0.5.4.73 very slow playlist syncing. Tested speed, unusually slow.

I have Spotify 0.5.4.73 (current Android version). When connected to my home WIFI I can download files (via my browser on my Android phone) at 1.2MBps (9.6mbps) but when syncing playlists on Spotify (I've download an app to monitor this in real time)...

Visitor

I have Spotify 0.5.4.73 (current Android version). When connected to my home WIFI I can download files (via my browser on my Android phone) at 1.2MBps (9.6mbps) but when syncing playlists on Spotify ...

Master_Ipse

Casual Listener

763 Views

3 replies

2 likes

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  • 3 replies
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no "library" after syncing

I have synced my desktop with my android device and it showed "synced 138 songs". However, I am seeing "Downloaded" and "All" with playlists underneath such as Country, 80's Rock etc. However, that is all that is there which is about 30 songs. I don'...

Casual Listener

I have synced my desktop with my android device and it showed "synced 138 songs".  However, I am seeing "Downloaded" and "All" with playlists underneath such as Country, 80's Rock etc.  How...

242 Views

0 replies

0 likes

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how do you know which of your facebook friends have spotify?

When you click friends on the spotify app all your facebook friends pop up and most you click on dont have any songs.

Casual Listener

When you click friends on the spotify app all your facebook friends pop up and most you click on dont have any songs.

259 Views

0 replies

0 likes

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Move Spotify and Spotify Data to SD Card

I subscribe to Spotify Premium and I just got a new Android phone (Samsung Galaxy Note 2). On my old phone (Motorola Droid 2) I had my Spotify songs/playlists stored on my external SD card. This is critical for me as I store a tremendous amount of mu...

Newbie

I subscribe to Spotify Premium and I just got a new Android phone (Samsung Galaxy Note 2). On my old phone (Motorola Droid 2) I had my Spotify songs/playlists stored on my external SD card....

thatdbaclk

Newbie

18926 Views

3 replies

8 likes

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  • 3 replies
  • 8 likes

Solved!! free Add supported version on android.

Anyone know why the free version, with adds, is not available on android like it is on my computer,

Casual Listener

Anyone know why the free version, with adds,  is not available on android like it is on my computer,  

Peter__

Community Legend

509 Views

1 replies

0 likes

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Solved!! Why no access to free account with adds on android.

Anyone know why the free version, with adds, is not available on android like it is on my computer,

Casual Listener

Anyone know why the free version, with adds,  is not available on android like it is on my computer,  

licenced

Community Legend

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes