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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111474 Views

26 replies

3 likes

  • 111474 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224270 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224270 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581554 Views

79 replies

3 likes

  • 581554 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478726 Views

577 replies

40 likes

Account
Free
  • 478726 Views
  • 577 replies
  • 40 likes

Problems with Spotify

I have addressed this issue for two weeks now. It has gotten much worse. I can not modify my spotify on FB it gives me a whitelist error message.. I can not make any privacy changes on FB to Spotify they will not allow me. NOW I CAN NOT LOAD SPOTIUFY...

Visitor

I have addressed this issue for two weeks now. It has gotten much worse. I can not modify my spotify on FB it gives me a whitelist error message.. I can not make any privacy changes on FB to Spotify ...

Peter__

Community Legend

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Can't read song info when using outdoors.

Why is the background black and the text dark grey? I use Spotify while driving, and cannot read the track info at all. Is there any way to change this? Or will this come out in some future update long after I go back to Pandora?

Newbie

Why is the background black and the text dark grey? I use Spotify while driving, and cannot read the track info at all. Is there any way to change this? Or will this come out in some future update lo...

Peter__

Community Legend

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Solved!! sound disappeared on HTC one X

I have currently a premium spotify account. For some weeks(!) now the sound on my spotifymusic have been gone. When I start a track, it seems to be playing, as the timeline moves, but there is no sound. There is no problem with the general soundfunct...

Casual Listener

I have currently a premium spotify account. For some weeks(!) now the sound on my spotifymusic have been gone. When I start a track, it seems to be playing, as the timeline moves, but there is no sou...

helpme1

Casual Listener

7614 Views

2 replies

0 likes

  • 7614 Views
  • 2 replies
  • 0 likes

Solved!! General questions

I'm intrigued, but there are some 'must have' features that I need before I'll pay for premium. I looked around but can't seem to get straight answers.... 1 - I want to use spotify to play the music already on my phone (sd card). Is that possible?2 -...

Casual Listener

I'm intrigued, but there are some 'must have' features that I need before I'll pay for premium.  I looked around but can't seem to get straight answers....     1 - I want to use spo...

manticore

Casual Listener

878 Views

2 replies

0 likes

  • 878 Views
  • 2 replies
  • 0 likes

Received second "Free trial" of premium?

A while back I was downloading misc apps just trying stuff out. i redeemed my free trial of spotify and didnt use it. at all. So I decided i was going to finally pay for premium, but to do so, you have to get "another" free trial then pay for it.. We...

Newbie

A while back I was downloading misc apps just trying stuff out. i redeemed my free trial of spotify and didnt use it. at all. So I decided i was going to finally pay for premium, but to do so, you ha...

Peter__

Community Legend

1379 Views

1 replies

0 likes

  • 1379 Views
  • 1 replies
  • 0 likes

What is the used bandwith of the app for Premium account?

I have only 3 GB of internet traffic per mounth, so I should know what is the quantity of data downloaded by Spotify app, per second or minute, during the use (listening of song). Thanks

Regular

I have only 3 GB of internet traffic per mounth, so I should know what is the quantity of data downloaded by Spotify app, per second or minute, during the use (listening of song).   Thanks &n...

Peter__

Community Legend

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Audio normalisierung

Hallo wann kommt denn diese Feature für die Android App? Die Lieder unterscheiden sich leider stark in der Lautstärke

Casual Listener

Hallo wann kommt denn diese Feature für die Android App? Die Lieder unterscheiden sich leider stark in der Lautstärke 😞

frankw83

Casual Listener

1884 Views

1 replies

1 likes

  • 1884 Views
  • 1 replies
  • 1 likes

White screen and force close on startup

I just did a factory reset and a SD card format on my Samsung Galaxy S (2.2 froyo). I downloaded Spotify from Google Play and when I try to start it I get:1. White screen followed by vibration2. Two short vibrations3. Error message "The application S...

Casual Listener

I just did a factory reset and a SD card format on my Samsung Galaxy S (2.2 froyo). I downloaded Spotify from Google Play and when I try to start it I get: 1. White screen followed by vibration 2...

Spotify_Sucks

Newbie

699 Views

1 replies

0 likes

  • 699 Views
  • 1 replies
  • 0 likes

Radio refuses to work

Hi there, I am currently running the latest version of the spotify android app(0.5.12.52) on my HTC DNA. I am a premium user, and I don't use the radio feature all too often, because it sucks up data like no other, but when I do, I would prefer if it...

Newbie

Hi there, I am currently running the latest version of the spotify android app(0.5.12.52) on my HTC DNA. I am a premium user, and I don't use the radio feature all too often, because it sucks up data...

365 Views

0 replies

0 likes

  • 365 Views
  • 0 replies
  • 0 likes

android

I downloaded spotify to my samsung galaxy tablet. when i went to log on, it it asking me sign up for a premium membership. I can't get any of my music. How do i fix the problem

Newbie

I downloaded spotify to my samsung galaxy tablet.  when i went to log on, it it asking me sign up for a premium membership.  I can't get any of my music.  How do i fix the problem

Peter__

Community Legend

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Logged out and can't log back in

I have the galaxy s 3 and I've been a premium member since December 26th-ish. Yesterday or the day before, I clicked on the spotify app as per usually, but instead of showing my play lists, it showed the log in screen. I naturally pressed 'already a ...

Casual Listener

I have the galaxy s 3 and I've been a premium member since December 26th-ish. Yesterday or the day before, I clicked on the spotify app as per usually, but instead of showing my play lists, it showed...

CooperA

Casual Listener

564 Views

2 replies

0 likes

  • 564 Views
  • 2 replies
  • 0 likes

Specific Songs Cause the App to stop Outputting Sound

I've only noticed this with the song Helix Nebula by Anamanaguchi on my Galaxy S3, but I was wondering if anybody else ahd run into the issue. Basically, whenever the song comes on, by my choice or randomly, the next song and any other songs that att...

Regular

I've only noticed this with the song Helix Nebula by Anamanaguchi on my Galaxy S3, but I was wondering if anybody else ahd run into the issue.   Basically, whenever the song comes on, by my ch...

ninaj

Casual Listener

601 Views

2 replies

0 likes

  • 601 Views
  • 2 replies
  • 0 likes

Trouble with single songs in playlists on mobile only.

I made a playlist of Florence + The Machine, and whethere it is downloaded for offline playability or not only one songs will not play all the way through. Girl With One Eye will play start to finish on my computer every time, but on my phone it stop...

Visitor

I made a playlist of Florence + The Machine, and whethere it is downloaded for offline playability or not only one songs will not play all the way through. Girl With One Eye will play start to finish...

ninaj

Casual Listener

635 Views

2 replies

0 likes

  • 635 Views
  • 2 replies
  • 0 likes

My phone says i don't have premium

Hi! I have currently got spotify premium. Then i wanted to do it on my android phone.I have synced the playlists i want, it shows up in my phone, but.. My phone says i dont have premium, when i have.. My phone is HTC One V. What to do?

Newbie

Hi!   I have currently got spotify premium. Then i wanted to do it on my android phone. I have synced the playlists i want, it shows up in my phone, but..   My phone says i dont have p...

Peter__

Community Legend

2060 Views

1 replies

1 likes

  • 2060 Views
  • 1 replies
  • 1 likes

Solved!! A few questions regarding

Just go to questions if you don't want an introduction I was subscribed to another service but I'm planning to leave.For the moment I'm testing Spotify and Deezer, but I'm in large favor of Spotify because it seems to have much more classical and wor...

Casual Listener

Just go to questions if you don't want an introduction 🙂   I was subscribed to another service but I'm planning to leave. For the moment I'm testing Spotify and Deezer, but I'm in large favo...

Peter__

Community Legend

1168 Views

5 replies

1 likes

  • 1168 Views
  • 5 replies
  • 1 likes

After updating spotify - offline available playlists had to be downloaded again?

Hi all,after having installed the latest update of spotify app on my mobile all previously (offline available) playlists had to be downloaded again. That's pretty much data traffic and if you're on holiday quite troublesome.Did anything go wrong?

Regular

Hi all, after having installed the latest update of spotify app on my mobile all previously (offline available) playlists had to be downloaded again. That's pretty much data traffic and if you're on...

Ahcim

Regular

1294 Views

9 replies

0 likes

  • 1294 Views
  • 9 replies
  • 0 likes

Android app skipping every other song

This only seemed to happen since the last update - on my Android app (Galaxy S2) Spotify plays one song then always skips the next, so I can only listen to every other song unless I manually go back.This is very frustrating as I can never just let a ...

Newbie

This only seemed to happen since the last update - on my Android app (Galaxy S2) Spotify plays one song then always skips the next, so I can only listen to every other song unless I manually go back....

brittgords

Casual Listener

1252 Views

5 replies

2 likes

  • 1252 Views
  • 5 replies
  • 2 likes

Spotify Premium not playing through headphones on Android phone

Description Spotify not playing through phone including headphones. I have cleared the data, removed the application, restarted the phone, reinstalled Spotify and no resolution to issue. What are the steps you took to get to the error/issue? 1. First...

Casual Listener

Description Spotify not playing through phone including headphones.  I have cleared the data, removed the application, restarted the phone, reinstalled Spotify and no resolution to issue. ...

AlexisP

Newbie

1504 Views

4 replies

0 likes

  • 1504 Views
  • 4 replies
  • 0 likes

Cleared Spotify Cache and Data, and Redownloaded Spotify only to get white screen!

I have been having a lot of problems with my Spotify Premium Service on my Android Phone. At first it would randomly log out, and when I logged back in ALL MY SONGS WERE UNDOWNLOADED! To date I have redownloaded 700+ songs on my phone more than 5x. I...

Visitor

I have been having a lot of problems with my Spotify Premium Service on my Android Phone. At first it would randomly log out, and when I logged back in ALL MY SONGS WERE UNDOWNLOADED! To date I have ...

447 Views

0 replies

0 likes

  • 447 Views
  • 0 replies
  • 0 likes

Kindle Fire and Lastfm

Does anyone know how to enter login information for Lastfm on the Kindle Fire? I've read that on other Android devices, all you have to do is hit enter when you've entered in the login and password info on the Settings screen. Unfortunately, there is...

Regular

Does anyone know how to enter login information for Lastfm on the Kindle Fire?   I've read that on other Android devices, all you have to do is hit enter when you've entered in the login and p...

archieleach

Regular

1879 Views

6 replies

0 likes

kindle fire
lastfm
  • 1879 Views
  • 6 replies
  • 0 likes