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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27877 Views
  • 59 replies
  • 23 likes
  • 27877 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870419 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870419 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24748 Views
  • 3 replies
  • 0 likes
  • 24748 Views
  • 3 replies
  • 0 likes

a few questions of spotify

hey all questions for my android handy 1. if i buy spotify and then i miss a month is my whole music which i taken aubout spotify away or can i listen to it still ? 2.Is spotify legal ? ty for the answers mfg wurst123

  • Regular
  • hey all questions for my android handy 1. if i buy spotify and then i miss a month is my whole music which i taken aubout spotify away or can i listen to it still ? 2.Is spotify legal ? ty fo...
  • licenced
  • Community Legend
  • 269 Views
  • 4 replies
  • 0 likes
  • 269 Views
  • 4 replies
  • 0 likes

htc wildfire.

hi can install spotify app but will not load or play, leaving me with a blank screen which i have to force app to close. please advise. thanks aidy

  • Casual Listener
  • hi can install spotify app but will not load or play, leaving me with a blank screen which i have to force app to close. please advise. thanks aidy
  • katmandu02
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

htc wildfire

hi app will install on my htc wild fire but will not load or play, screen going blank then have to force app to close. please advise, aidy

  • Casual Listener
  • hi app will install on my htc wild fire but will not load or play, screen going blank then have to force app to close. please advise, aidy
  • licenced
  • Community Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

data usage

Does my android tablet use my data even if listening offline?

  • Casual Listener
  • Does my android tablet use my data even if listening offline?
  • licenced
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

skype stops spotify when pressing cancel.

Here's the situation: I'm in a chat window in skype. I press "send file" and choose "Gallery". Then i press "Cancel" in the Gallery. At that moment Spotify simply stops playing! When i press play in the widget it starts playing where it stopped. (Sam...

  • Casual Listener
  • Here's the situation: I'm in a chat window in skype. I press "send file" and choose "Gallery". Then i press "Cancel" in the Gallery. At that moment Spotify simply stops playing! When i press play in ...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

No sound on phone at all...

I had an issue that was not only affecting me not listening to music, but I had no sound at all. I found an app in Google Play named SoundAbout that fixed the issue. The phone works great now.

  • Newbie
  • I had an issue that was not only affecting me not listening to music, but I had no sound at all.   I found an app in Google Play named SoundAbout that fixed the issue.  The phone works ...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Playlists dont finish synching

Well, I try to synch my playlists and about half the songs get skipped then I try undownloading then downloading again to no avail. How do I get them ALL to download? It's irritating because if I'm playing a downloaded playlist off of 4G and it plays...

  • Regular
  • Well, I try to synch my playlists and about half the songs get skipped then I try undownloading then downloading again to no avail. How do I get them ALL to download? It's irritating because if I'm p...
  • antiuncle
  • Regular
  • 634 Views
  • 5 replies
  • 0 likes
  • 634 Views
  • 5 replies
  • 0 likes

Have premium but it doesn´t work on my android phone!!!!!

I got spotify premium again cuz something went wrong with my payment. My spotify premium works on my computer and it even says that i have premium and everything on this webpage when i sign in. But on my andorid phone it´s only offline mode, and noth...

  • Newbie
  • I got spotify premium again cuz something went wrong with my payment. My spotify premium works on my computer and it even says that i have premium and everything on this webpage when i sign in. B...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Solved!! Adding local file on phone to playlist in spotify

Hi I have a few music files on my phone that i have in some playlists already made in my normal phone player app. Now i want to add these files to spotify playlist but i am unable to find where i can add them. Do i really have to move the files to my...

  • Casual Listener
  • Hi   I have a few music files on my phone that i have in some playlists already made in my normal phone player app. Now i want to add these files to spotify playlist but i am unable to find ...
  • neo-x
  • Community Legend
  • 7704 Views
  • 6 replies
  • 2 likes
  • 7704 Views
  • 6 replies
  • 2 likes

Spotify abd galaxy s3

Okay so I have had a premium account for a long time and noticed that virgin media was offering three months free premium so I thought save some cash and transfer my paid account to Virgin, This was done and all was fineUntil very recently, I now can...

  • Newbie
  • Okay so I have had a premium account for a long time and noticed that virgin media was offering three months free premium so I thought save some cash and transfer my paid account to Virgin, This ...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Solved!! Will "Radio" work when I'm outside the US?

Say, in Central America. I'm a so-called Premium customer. Thanks.

  • Visitor
  • Say, in Central America. I'm a so-called Premium customer. Thanks.
  • user-removed
  • Not applicable
  • 816 Views
  • 6 replies
  • 0 likes
  • 816 Views
  • 6 replies
  • 0 likes

Droid X2 -- Immediate Force Close on Start Up

Hi. I've used Spotify on my iPad for sometime but my friend raves about it on his Android-based device. I want to switch to that device and, if it works well, go Premium so I can listen to off-line content. However, after downloading the app from Goo...

  • Casual Listener
  • Hi.  I've used Spotify on my iPad for sometime but my friend raves about it on his Android-based device.  I want to switch to that device and, if it works well, go Premium so I can listen t...
  • jkail
  • Casual Listener
  • 683 Views
  • 2 replies
  • 0 likes
  • 683 Views
  • 2 replies
  • 0 likes

Solved!! "You are offline..." like forever and ever!

Hi.I have paid Premium so I could listen to music in the phone and can I? NO!!!Since I paid the Premium (3 days ago) the phone never gets "online" so it doesn't "know" I'm Premium! It´s crazy! Is it someone who have had the same problem and have work...

  • Casual Listener
  • Hi. I have paid Premium so I could listen to music in the phone and can I? NO!!! Since I paid the Premium (3 days ago) the phone never gets "online" so it doesn't "know" I'm Premium!   It´s ...
  • Heim
  • Newbie
  • 41729 Views
  • 71 replies
  • 3 likes
  • 41729 Views
  • 71 replies
  • 3 likes

worst android app I`ve come across

I don`t know who the coders are for spotify android, but you should seriously fire them. Haven`t seen this much bugs and failure in any app other than this. It`s like trying to play an MMO 10 years ago... Disconnects for no reason while everything el...

  • Casual Listener
  • I don`t know who the coders are for spotify android, but you should seriously fire them. Haven`t seen this much bugs and failure in any app other than this. It`s like trying to play an MMO 10 years a...
  • JoeStedman
  • Casual Listener
  • 486 Views
  • 1 replies
  • 2 likes
  • 486 Views
  • 1 replies
  • 2 likes

Can't play tracks with greyed out artist/album

I have the premium sub... I created some playlists with the desktop app and all the tracks play fine, but on the mobile (android) app some won't play. This only seems to apply to tracks that have a greyed out artist and/or album. In some instances I ...

  • Casual Listener
  • I have the premium sub...   I created some playlists with the desktop app and all the tracks play fine, but on the mobile (android) app some won't play. This only seems to apply to tracks th...
  • meahtenoha
  • Spotify
  • 3078 Views
  • 12 replies
  • 0 likes
  • 3078 Views
  • 12 replies
  • 0 likes

same issue

I have recived a reciept and paid for the premium, and yet am not able to access it on my app. I have tried uninstalling the app as well as logging off and back in. What do I do?

  • Newbie
  • I have recived a reciept and paid for the premium, and yet am not able to access it on my app. I have tried uninstalling the app as well as logging off and back in. What do I do?
  • user-removed
  • Not applicable
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Premium account listing as free?

Just started a road trip. Upgraded to premium. Try to play any songs: Sorry, you need to upgrade. It tells me to click here to upgrade. I click there, and the website tells me I have premium.ARRGh. This is spoiling the trip.Uninstalled. Rebooted. Rem...

  • Newbie
  • Just started a road trip. Upgraded to premium. Try to play any songs: Sorry, you need to upgrade. It tells me to click here to upgrade. I click there, and the website tells me I have premium. ARRG...
  • user-removed
  • Not applicable
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

Solved!! Bug in profile handling - mixed accounts

Hi. Approx. 2 weeks ago I logged into Spotify on a friend's Android phone. Ever since that moment, when I login to Spotify anywhere (with my own login credentials, of course) Spotify claims I am her - it shows her name and picture in the top-right co...

  • Regular
  • Hi.   Approx. 2 weeks ago I logged into Spotify on a friend's Android phone. Ever since that moment, when I login to Spotify anywhere (with my own login credentials, of course) Spotify claim...
  • typo
  • Regular
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Difficulty with preview version

I was trying to play downloaded library (non-spotify) music on my Android phone (HTC Desire C), but found I could not do so on the latest version of the normal app downloaded from the Google Play store. I then found the preview version (from https://...

  • Casual Listener
  • I was trying to play downloaded library (non-spotify) music on my Android phone (HTC Desire C), but found I could not do so on the latest version of the normal app downloaded from the Google Play sto...
  • user-removed
  • Not applicable
  • 230 Views
  • 3 replies
  • 0 likes
  • 230 Views
  • 3 replies
  • 0 likes

Blue Note app on Android?

hi, can anyone tell me if the Blue Note app works on Android mobile

  • Newbie
  • hi, can anyone tell me if the Blue Note app works on Android mobile
  • licenced
  • Community Legend
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes