Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
Does spotify store the name of the current track/artist as a globally accessible variable on android? I've currently got tasker set up to do a number of nice things using media control settings, but I cannot find a way to let it access the current tr...
I've asked for "customer support" to help me with this. They have responded that they cannot offer any troubleshooting, because my device is not supported. The app crashes every time I put it into online mode. It works in offline mode. Online, it wor...
Hi all This is slowly driving me mental.......my songs keep stopping and starting, it is really doing my head in. If i can't get this sorted I'm cancelling my subscription and going elsewhere. I saw someone on FB with the same problem. It's OK on my ...
My android device isn't letting me access my music because it claims i don't shave premium and I do.
I do not want any connection with my Spotify and Facebook. Why can I not login without accepting Facebook login and festures
Hi all, Sorry for this so simple question but I can't find my personal music playlist on my Android device. I have synchronized the playlist with mp3 from my PC to my Android. On my PC, it is said the sync is OK, but I do not see it anywhere in the S...
My droid RAZR does not seem to believe I have a premium account after just having purchased one help?
I got problem to log in last.fm on my android. When I browse option and I try to input my login data, I can't find "Login" or "Save" button. "Oh, maybe that's autosave" I thought. It seems not. When I press back and check options once again - fields ...
I'm having the same problem as Mark_Lebbink. I also happen to be a Dutch user with the same type of phone. Could you do the same for me? http://community.spotify.com/t5/Mobile-Android/Spotify-is-constantly-deleting-my-offline-tracks/td-p/116500
I just installed spotify on my nexus7 to find that in order to stream anything you need premium. I have been using spotify for free on. My laptop for over a year now and I amdissapointed at the fact that to stream my playlist I have to upgrade to pre...
need help accessing on my android
Hi, I was wondering if anyone out there could help me sort this problem. I have just downloaded a few mp3 files on my laptop. Imported the tracks into my local files and moved the tracks into my playlist folder in my laptop. The problem is I can play...
Hello! I've had Spotify premium for quite some time and usually I've had no issues whatsoever playing music on my HTC One X. Spotify is still working perfectly on both my desktop and my laptop. What happens: I start Spotify on my phone and it logs in...
I've been using the beta and recently updated to the new official app but am still unable to get the lockscreen controls on my samsung s2. Has anyone managed to get this working? I've tried deleting selecting "clear data" on the appplication setting ...
Im having this problem(?) with Spotify. Everytime I start Spotify I must download a couple hundred starred song again and again.. and everytime I add more starred songs I must download them too. Its really annoying cause when using my phones internet...
Please help! I got spotify premium and a sony ericsson xperia. About a week ago something happened with my spotify on my mobile because there isn't any sound anymore when I'm playing songs. The song (doesn't mather witch song i choose) playes, the ti...
I recently factory reset my Samsung Galaxy S3 as it was freezing on me. With that everything redownlaoded via Google Play automatically except Spotify. When I tried manually it downloads and goes to install and a message comes up stating Unkown error...
although I have premium it keeps saying spot is offline
Maybe this is intended, but... if I restart the phone or end the app via task manager I have to login again when I open it back up. This occurs with both Facebook credentials and Spotify credentials. Once I'm logged in, it seems fine but... the iOS a...
I can't play my songs in offline mode on my android, I was told that after 30 days without being online on a computer I would just have to sign and again and it would work, but it doesn't. What can I do more? I want my playlists back! I need Music on...