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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387877 Views

545 replies

34 likes

Account
Free
  • 387877 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8044 Views

0 replies

7 likes

  • 8044 Views
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  • 7 likes

Songs Going for 30 Seconds

Hi everyone, I've noticed that there are a few albums in which he songs now only play for 30 seconds, instead of the full length. Here is a list of albums I've noticed being affected: http://open.spotify.com/album/1W89VVRojPHYSDojhnAn70 http://open.s...

Regular

Hi everyone,   I've noticed that there are a few albums in which he songs now only play for 30 seconds, instead of the full length.   Here is a list of albums I've noticed being aff...

Sam

Spotify

1944 Views

15 replies

0 likes

  • 1944 Views
  • 15 replies
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Last.fm Scrobbling doesn't work without internet connection

I'm trying to figure out if my scrobbles will queue up when I'm without an internet connection like they do with the desktop app. I can't tell if this is the case or not, and the times i've tried testing it out it doesnt seem it this. This is a key i...

Casual Listener

I'm trying to figure out if my scrobbles will queue up when I'm without an internet connection like they do with the desktop app. I can't tell if this is the case or not, and the times i've tried tes...

Vikraius

Casual Listener

950 Views

2 replies

0 likes

  • 950 Views
  • 2 replies
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Solved!! Spotify stopped working on my Android phone

Up until recently Spotify Premium worked fine on my HTC Wildfire, but then it just stopped working. My playlists dissapeared and if I tried to play any track through the search function it states that "Streaming is only available to Premium subscribe...

Newbie

Up until recently Spotify Premium worked fine on my HTC Wildfire, but then it just stopped working. My playlists dissapeared and if I tried to play any track through the search function it states tha...

Peter__

Community Legend

1502 Views

3 replies

0 likes

  • 1502 Views
  • 3 replies
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Spotify Preminum Account Not Working

My spotify account isn't working, it still shows that I'm a free user on both my iPhone and laptop and its driving me crazy. I keep logging in and out. I'm getting nothing.

Casual Listener

My spotify account isn't working, it still shows that I'm a free user on both my iPhone and laptop and its driving me crazy. I keep logging in and out. I'm getting nothing.

Peter__

Community Legend

757 Views

5 replies

0 likes

  • 757 Views
  • 5 replies
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Trouble with searching for a song

I just got the Droid Incredible 4G LTE I went from an Incredible 2. When I downloaded Spotify to my new phone, after logging in to my.account I went to search for new music and I am unable to do so, there is not a button for me to com plete the searc...

Newbie

I just got the Droid Incredible 4G LTE I went from an Incredible 2. When I downloaded Spotify to my new phone, after logging in to my.account I went to search for new music and I am unable to do so, ...

Peter__

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Premium. When i login with facebook on my Galaxy s 3 i get IMMEDIATELY KICKED OFF

@Spotify every time I try to login to my Spotify PREMIUM account, it IMMEDIATEY kicks me off and I have paid every payment to date so I don't know why I can't access my account. I am entitled to my music. I have already contacted spotify numerous tim...

Regular

@Spotify every time I try to login to my Spotify PREMIUM account, it IMMEDIATEY kicks me off and I have paid every payment to date so I don't know why I can't access my account. I am entitled to my m...

Peter__

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Solved!! Downloads don´t delete

Dear all I am using the premiuim service on my android phone. All is working well. But I just noticed a problem: When I want to delete a downloaded playlist I touch on the downloaded playlist and chose "do not download". I deleted today two playlist ...

Casual Listener

Dear all   I am using the premiuim service on my android phone. All is working well. But I just noticed a problem:   When I want to delete a downloaded playlist I touch on the downl...

Peter__

Community Legend

2317 Views

3 replies

0 likes

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  • 3 replies
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samsung galaxy ace - white screen

I have installed spotify on my samsung galaxy ace, and it installs fine. However, when I click on the app I just get a white screen and nothing happens. I have tried uninstalling and installing, as well as turning phone on and off (taking battery out...

Casual Listener

I have installed spotify on my samsung galaxy ace, and it installs fine. However, when I click on the app I just get a white screen and nothing happens. I have tried uninstalling and installing, as w...

Peter__

Community Legend

2624 Views

7 replies

0 likes

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I don't unerstand why the android app fails so much!

Dear Spotify, I don't understand why the problems with the android app like the to much data use, landscape, playlists that doesn't match etc. can't be solved. I use android now for about 3 years and i use quite a lot op different apps. All of the ma...

Gig Goer

Dear Spotify,   I don't understand why the problems with the android app like the to much data use, landscape, playlists that doesn't match etc. can't be solved. I use android now for about ...

user-removed

Not applicable

450 Views

1 replies

0 likes

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  • 1 replies
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[BUG] Changing password

Hi,I've discovered this issue which is clearly a bug. Yesterday I changed the password of my account, the desktop client promoted me for a new password when I started it.This morning however I discovered the mobile client for Android wasn't working i...

Music Fan

Hi, I've discovered this issue which is clearly a bug. Yesterday I changed the password of my account, the desktop client promoted me for a new password when I started it. This morning however ...

Peter__

Community Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Playlists are stuck at 60% downloaded for weeks

I have a google nexus 7 that I attach to my radio in the car. The playlists all worked fine until avout 2 weeks ago. Now, all the playlist songs are gre and the device says "60" downloaded (or 40% or 25%). I have tried hard rebooting, un/reinstalling...

Newbie

I have a google nexus 7 that I attach to my radio in the car.  The playlists all worked fine until avout 2 weeks ago.  Now, all the playlist songs are gre and the device says "60" downloade...

Goodman

Spotify Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
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Solved!! Login to Last.fm - where is the login button ?

I'm not sure that I have logged in to last.fm on my phone. Under the settings - Last.fm scrobbling I have entered my username and password, but where is the login button to click - or is there not a login button at all ? When I exit this setting, and...

Music Fan

I'm not sure that I have logged in to last.fm on my phone.   Under the settings - Last.fm scrobbling I have entered my username and password, but where is the login button to click - or is t...

Goodman

Spotify Legend

1717 Views

8 replies

0 likes

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  • 8 replies
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premium

I just paid for the premium on my zte but every time i try to play a song from my playlist it tells me i have to have the premium. What do i do?

Newbie

I just paid for the premium on my zte but every time i try to play a song from my playlist it tells me i have to have the premium. What do i do?

Goodman

Spotify Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
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Cannot login through my Samsung galaxy s2 (and ive already tried everything in the android post!)

Ive got a premium account, I've always connected via facebook, and now when I logtin it shows me my playlists and user area fort a second then a login pop-up come up with "try the premium account, recommentd this to friends" or something, and "log in...

Newbie

Ive got a premium account, I've always connected via facebook, and now when I logtin it shows me my playlists and user area fort a second then a login pop-up come up with "try the premium account, re...

licenced

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
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I'm getting error "Offline syncing has stopped as there's no space left on this device" help?

I'm new to spotify (migrated from Rhapsody) and I'm finding the following error after trying to sync my offline playlist on my Samsung Galaxy S2 android phone: "Offline syncing has stopped as there's no space left on this device" I have 11.26 gb left...

Casual Listener

I'm new to spotify (migrated from Rhapsody) and I'm finding the following error after trying to sync my offline playlist on my Samsung Galaxy S2 android phone:   "Offline syncing has stopped...

licenced

Community Legend

2973 Views

6 replies

0 likes

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  • 6 replies
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Synchronization error Android (Galaxy Nexus Jelly Bean 4.2.1)

Hi everyone, everytime I start the spotify app I get a "synchronization error" and all playlists disappear on my Galaxy Nexus. When I try to synchronize the phone with the desktop my Wlan gets a connectivity error and I have to reconnect the wifi sti...

Casual Listener

Hi everyone,   everytime I start the spotify app I get a "synchronization error" and all playlists disappear on my Galaxy Nexus. When I try to synchronize the phone with the desktop my Wla...

Peter__

Community Legend

368 Views

2 replies

0 likes

  • 368 Views
  • 2 replies
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Local Song Files Wont Play On Android Device

My local song files wont play on my android device. However they play on my laptop. And I currently have Premium trial. How can I fix this?

Newbie

My local song files wont play on my android device. However they play on my laptop. And I currently have Premium trial. How can I fix this?

Peter__

Community Legend

358 Views

2 replies

0 likes

  • 358 Views
  • 2 replies
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Problem whit dowloading playlists

Hi! I have Spotify 0.5.5.13 and I can't download playlists to my Android phone (Android version 4.0.4).First I download via WiFi and minutes after the playlist is undownloaded. What's the problem!?!

Casual Listener

Hi! I have Spotify 0.5.5.13 and I can't download playlists to my Android phone (Android version 4.0.4). First I download via WiFi and minutes after the playlist is undownloaded.   Wh...

friggo

Casual Listener

393 Views

2 replies

0 likes

  • 393 Views
  • 2 replies
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Songs missing on android

I had premium and canceled it for a day when it ended, then i paid through my phone and everything was kind of ok, but in one playlist called "water for the soul" some tracks are missing. it says 46 tracks but i just cant see some of them. I use face...

Newbie

I had premium and canceled it for a day when it ended, then i paid through my phone and everything was kind of ok, but in one playlist called "water for the soul" some tracks are missing. it says 46 ...

Goodman

Spotify Legend

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Cannot search on my HTC One X

Can anyone help please? I have a premium account but except for one exception I have been unable to search for music on my mobile (or create radio stations,etc). I have an internet connection and everything else works fine. I am in online mode. It wo...

Music Fan

Can anyone help please?  I have a premium account but except for one exception I have been unable to search for music on my mobile (or create radio stations,etc).  I have an internet connec...

Goodman

Spotify Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes