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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1044 Views
  • 0 replies
  • 4 likes

Android Free Features

What are the features for the mobile USA free Spotify?

  • Newbie
  • What are the features for the mobile USA free Spotify?
  • Peter__
  • Community Legend
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

Solved!! New Music Won't Stay Downloaded?

I have spotify premium and recently set "downloaded/set offline" two new albums and for some reason they won't stay downloaded. I download the album, but then they become steamable again. Sometimes I have to connect to 4G or wifi before they become a...

  • Casual Listener
  • I have spotify premium and recently set "downloaded/set offline" two new albums and for some reason they won't stay downloaded. I download the album, but then they become steamable again. Sometimes I...
  • Goodman
  • Spotify Legend
  • 58538 Views
  • 169 replies
  • 16 likes
  • 58538 Views
  • 169 replies
  • 16 likes

No volume of the Android App

Can anyone help, I went to play my playlists and everything works except there is no volume. I am a premium user with a Samsung Galaxy S2. The volume works on all other apps and it doesnt appear to be a streaming problem, Ive cleared the data, logged...

  • Newbie
  • Can anyone help,  I went to play my playlists and everything works except there is no volume.  I am a premium user with a Samsung Galaxy S2.  The volume works on all other apps and it ...
  • user-removed
  • Not applicable
  • 1868 Views
  • 5 replies
  • 0 likes
  • 1868 Views
  • 5 replies
  • 0 likes

Downloaded offline playlist not showing as available

I have selected a few playlists to download so i can listen to them offline. When i am offline they are not showing as available. So when i was back online i click on download to make available offline. The playlist is still not showing up as availab...

  • Newbie
  • I have selected a few playlists to download so i can listen to them offline.   When i am offline they are not showing as available.  So when i was back online i click on download to mak...
  • Elram
  • Newbie
  • 540 Views
  • 2 replies
  • 1 likes
  • 540 Views
  • 2 replies
  • 1 likes

Solved!! Premium-user, track unavailable on Android

For a while now all my tracks have been unavailable on my Android. I have had Premium for a while too so I really don't understand why I can't listen to the songs on my mobile! I am paying for this every month, and I demand for this to work.Do I need...

  • Casual Listener
  • For a while now all my tracks have been unavailable on my Android. I have had Premium for a while too so I really don't understand why I can't listen to the songs on my mobile! I am paying for this e...
  • LeneCL
  • Casual Listener
  • 615 Views
  • 2 replies
  • 0 likes
  • 615 Views
  • 2 replies
  • 0 likes

Free spotify on wifi only tablets

I turned my parents on to Spotify and they love it. They are using an old laptop to listen at home. They need a new device to check email, surf the web, listen to Spotify, etc. I believe a tablet would be their best bet, however if I buy them an Andr...

  • Newbie
  • I turned my parents on to Spotify and they love it. They are using an old laptop to listen at home. They need a new device to check email, surf the web, listen to Spotify, etc. I believe a tablet wou...
  • Peter__
  • Community Legend
  • 3450 Views
  • 1 replies
  • 0 likes
  • 3450 Views
  • 1 replies
  • 0 likes

Galaxy S3 Vibrates to music AFTER UPDATE

Spotify (or your music source) vibrates to the bass of the songs... after the update, there was no way to turn of the auto haptic feature.. you must download AUTO HAPTIC WIDGET from the google play store. Once you download it, add it to the homescree...

  • Newbie
  • Spotify (or your music source) vibrates to the bass of the songs... after the update, there was no way to turn of the auto haptic feature.. you must download AUTO HAPTIC WIDGET from the google play s...
  • 625 Views
  • 0 replies
  • 0 likes
  • 625 Views
  • 0 replies
  • 0 likes

I can't sync my playlist on my galaxy nexus

Since few days I can't sync my playlists (local files) on my galaxy nexus. My phone don't appear even if I am in the same wifi than my laptop. But I can see all my playlists in the mobile app. When I want to sync in my phone they say taht I need to b...

  • Casual Listener
  • Since few days I can't sync my playlists (local files) on my galaxy nexus. My phone don't appear even if I am in the same wifi than my laptop. But I can see all my playlists in the mobile app.  ...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Online problems

I can't search for songs or litsen to them online. Are there any other users who are having the same problem? I have a premium account. The problem started 2-3 days ago.

  • Newbie
  • I can't search for songs or litsen to them online. Are there any other users who are having the same problem? I have a premium account. The problem started 2-3 days ago.
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Spotify online playlists problem

Hi!I've a problem with my Android phone and Spotify. When I want to synchronize my playlist on it, it telle me that I've no more place in my phone memory, but in my SD card, I've 16.5 Go empty!!How can I do to sync the playlists in my SD card?

  • Casual Listener
  • Hi! I've a problem with my Android phone and Spotify. When I want to synchronize my playlist on it, it telle me that I've no more place in my phone memory, but in my SD  card, I've 16.5 Go em...
  • Peter__
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Can't find my music

I synced my Droid 4 to my PC and downloaded 290 songs from my library to my phone. Now however I can not find the songs on my phone. They aren't anywhere in the Spotify app, any idea where they could be?

  • Newbie
  • I synced my Droid 4 to my PC and downloaded 290 songs from my library to my phone. Now however I can not find the songs on my phone. They aren't anywhere in the Spotify app, any idea where they could...
  • Peter__
  • Community Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

What are you doing Spotify?

RDIO has updated there Mobile app adding new features etc in only 1 month then you have updated your app in almost around a whole year. It's obvious that your not doing much if a Company that's nowhere as big as you is doing more than you. And here a...

  • Regular
  • RDIO has updated there Mobile app adding new features etc in only 1 month then you have updated your app in almost around a whole year. It's obvious that your not doing much if a Company that's nowhe...
  • Gidgiddonihah
  • Music Fan
  • 1873 Views
  • 22 replies
  • 0 likes
  • 1873 Views
  • 22 replies
  • 0 likes

Mobile list

Hello, Im trying to set up a list on my phone, but while in the computer I can choose TRACK as the filter so all tracks are played from the ones who started with A, then the ones, with B, and so on, that list on the mobile is listed by artist, so you...

  • Newbie
  • Hello, Im trying to set up a list on my phone, but while in the computer I can choose TRACK as the filter so all tracks are played from the ones who started with A, then the ones, with B, and so on, ...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

HTC One V bug

Hi I have this annoying bug on my new phone which drives me crazy since the phone is new. Please note I do have premium and all. It started when I first intsalled it. I opened it and it said I had to be premuim to use it on phone. Now ever since then...

  • Casual Listener
  • Hi   I have this annoying bug on my new phone which drives me crazy since the phone is new. Please note I do have premium and all.  It started when I first intsalled it. I opened it...
  • MaltheTimm
  • Casual Listener
  • 592 Views
  • 3 replies
  • 0 likes
  • 592 Views
  • 3 replies
  • 0 likes

It's using TOO MUCH DATA over 3G

My first 2 days on my new Note 2, it's used 80mb data. I haven't listened to a single song, is there any fix for this? I've tried reinstalling, removing cache. Removing battery etc, still same issue.

  • Newbie
  • My first 2 days on my new Note 2, it's used 80mb data. I haven't listened to a single song, is there any fix for this? I've tried reinstalling, removing cache. Removing battery etc, still same issue....
  • licenced
  • Community Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Unavailable Tracks

I created a nice playlist of some old school hip/hop songs and set it up for offline mode on my Android phone. It synched fine with the exception of Deep Cover with Dr Dre and Snoop Dogg....Everything else synched fine...Anyone got any ideas? Thanks

  • Visitor
  • I created a nice playlist of some old school hip/hop songs and set it up for offline mode on my Android phone.  It synched fine with the exception of Deep Cover with Dr Dre and Snoop Dogg....Eve...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Downloaded songs become unavaliable

Hi The downloaded songs on the phone become unavaliable after being without data connection for weeks. Why is this? I am abroad a working and do not want to for data on my phone.

  • Newbie
  • Hi   The downloaded songs on the phone become unavaliable after being without data connection for weeks. Why is this?   I am abroad a working and do not want to for data on my pho...
  • Liam
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

spotify won't recognize that I am a premium subscriber on my MyTouch

I recently closed the bank account my spotify was attached to, so my premium ran out. As soon as I noticed I changed my payment method. It shows that I am a premium subscriber again on my laptop but it will not work on my phone! I tried uninstalling ...

  • Newbie
  • I recently closed the bank account my spotify was attached to, so my premium ran out.  As soon as I noticed I changed my payment method. It shows that I am a premium subscriber again on my lapto...
  • Liam
  • Community Legend
  • 343 Views
  • 1 replies
  • 2 likes
  • 343 Views
  • 1 replies
  • 2 likes

Jumpy Playback on HTC One X

Ok... I guess I'll just write all this out again then as pressing 'post' apparently means 'delete everything I've just written' Spotify sure are on a winning streak today ^^ So I'm having a problem with my offline playlists on HTC One X playing back ...

  • Regular
  • Ok... I guess I'll just write all this out again then as pressing 'post' apparently means 'delete everything I've just written' Spotify sure are on a winning streak today ^^   So I'm having ...
  • zeedok
  • Newbie
  • 2236 Views
  • 8 replies
  • 1 likes
  • 2236 Views
  • 8 replies
  • 1 likes

New to spotify!

How do I add others playlists/follow other subscribers? I am in my owner profile...Have no idea where to go from here.

  • Casual Listener
  • How do I add others playlists/follow other subscribers? I am in my owner profile...Have no idea where to go from here.
  • s3gonz
  • Casual Listener
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes