Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
390921 Views
545 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I want to have Spotify store offline music on my phone's (Galaxy SII) SD card. If I use this method https://www.spotify.com/us/help/faq/mobile/android-how-do-i-store-offline-music-on-the-external-sd-card/, can I copy that file over first, so I don't ...
I want to have Spotify store offline music on my phone's (Galaxy SII) SD card. If I use this method https://www.spotify.com/us/help/faq/mobile/android-how-do-i-store-offline-music-on-the-external-sd-...
Gig Goer
3834 Views
3 replies
1 likes
How come it wont sync all my songs. Its saying i dont have enough room. Why doesnt it say on this site that it only holds so much music??? If im wrong and iv done something wrong help would be nice, and greatly appreciated!!! I was only able to DL on...
How come it wont sync all my songs. Its saying i dont have enough room. Why doesnt it say on this site that it only holds so much music??? If im wrong and iv done something wrong help would be nice, ...
Spotify Legend
1359 Views
1 replies
0 likes
Hi, I have a problem with that the app logs out fairly quickly when it doesn't play music (it seems to be somewhat random, between as little as 10 minutes to 1-2hours). It's fairly annoying as when you plug in your headset you can't just press the pl...
Hi, I have a problem with that the app logs out fairly quickly when it doesn't play music (it seems to be somewhat random, between as little as 10 minutes to 1-2hours). It's fairly ...
1147 Views
0 replies
0 likes
Can anyone help me? I've installed Spotify on my galaxy S2. I've imported a bunch of cd's (local files). I can play them offline on my phone with spotify but not every cd shows it's albumart. Using Gracenote doesn't help either. How can I import albu...
Can anyone help me? I've installed Spotify on my galaxy S2. I've imported a bunch of cd's (local files). I can play them offline on my phone with spotify but not every cd shows it's albumart. Using G...
Not applicable
1707 Views
1 replies
0 likes
Hello, I have a Premium account. When I select songs to be synchronized on my HTC Desire S for offline playing, they get synced and everything is working fine. When I add some new songs they get synced too. But when I deselect songs which I do not lo...
Hello, I have a Premium account. When I select songs to be synchronized on my HTC Desire S for offline playing, they get synced and everything is working fine. When I add some new songs they...
1517 Views
0 replies
1 likes
Hey! I have about 10-12 playlists on my Samsung Galaxy S2 that I listen to in Offline mode. My problem is when I want to sync a changed Playlists on my laptop. Suddenly most of my tracks aren't available on my mobile Spotify anymore. It takes 40 minu...
Hey! I have about 10-12 playlists on my Samsung Galaxy S2 that I listen to in Offline mode. My problem is when I want to sync a changed Playlists on my laptop. Suddenl...
1359 Views
0 replies
0 likes
For some reason all of my playlists and starred songs are gone on both my spotify on pc and android phone. I'm a premium user and I'm not sure whats going on.
For some reason all of my playlists and starred songs are gone on both my spotify on pc and android phone. I'm a premium user and I'm not sure whats going on.
1151 Views
0 replies
0 likes
im connected to internet but wont connect on spotify
im connected to internet but wont connect on spotify
1493 Views
0 replies
1 likes
had the 30 day free trial, if i sign up for the premium rate and use pay for just one month will i then be able to listen to my library thereafter
had the 30 day free trial, if i sign up for the premium rate and use pay for just one month will i then be able to listen to my library thereafter
Regular
6796 Views
3 replies
0 likes
So this has been going on for a while. At first I could sync music to my playlists and listen to them but after a while a window came up saying it was not synced. Nowadays when i sync my music an then play them on my phone, spotify just shut down. Ha...
So this has been going on for a while. At first I could sync music to my playlists and listen to them but after a while a window came up saying it was not synced. Nowadays when i sync my music an the...
1196 Views
0 replies
1 likes
Ran sync for first time and it filled my sd card but i cant find the files it synched to remove them.They arent in my music folder
Ran sync for first time and it filled my sd card but i cant find the files it synched to remove them. They arent in my music folder
Casual Listener
3699 Views
7 replies
0 likes
Hello!I am a happy Spotify user but a couple of days ago, my **bleep**ty HTC wildfire phone crashed when I tried to play a local song from the SD card that I removed but did not know that I removed.. So my phone crashed (to the HTC logo when u first ...
Hello! I am a happy Spotify user but a couple of days ago, my **bleep**ty HTC wildfire phone crashed when I tried to play a local song from the SD card that I removed but did not know that I removed...
1543 Views
0 replies
1 likes
So what exactly happens when you sync a playlist with your computer? If there are no local files in the playlist, will it affect anything on your phone? Also, if I do have local files on the computer, but identical files on the phone, when the playli...
So what exactly happens when you sync a playlist with your computer? If there are no local files in the playlist, will it affect anything on your phone? Also, if I do have local files on the computer...
1265 Views
0 replies
0 likes
Ok, so on my HTC Thunderbolt, whenever I have the bluetooth on (whether it is connected to my Motorola S10-HD bluethooth headphones or NOT) Spotify will crash and restart if I add a song to a playlist. This is super annoying. I've cleared the cache a...
Ok, so on my HTC Thunderbolt, whenever I have the bluetooth on (whether it is connected to my Motorola S10-HD bluethooth headphones or NOT) Spotify will crash and restart if I add a song to a playlis...
1655 Views
0 replies
0 likes
We have spotify on two android mobile phones and on our computer.We can not play our playlist on both mobile phones at the same time. The message: Spotify has been paused because spoyify is being used somewhere else....Is it not possible to here it o...
We have spotify on two android mobile phones and on our computer. We can not play our playlist on both mobile phones at the same time. The message: Spotify has been paused because spoyify is be...
Not applicable
1912 Views
3 replies
0 likes
I have just signed up to premium but find that i cannot play any tracks from my playlist. I press play button but nothing happens. What am i dping wrong. Also can't play playlist when offline. I thought this was a feature for premium users. Need advi...
I have just signed up to premium but find that i cannot play any tracks from my playlist. I press play button but nothing happens. What am i dping wrong. Also can't play playlist when offline. I thou...
Community Legend
2164 Views
3 replies
0 likes
Hi! I have a question about offline synching. I read that if I synch my playlists online, the playlists are saved on my phone (or my SD card??). If I want to have more space on my mobile phone to download apps and stuff, but my mobile Phone has so mu...
Hi! I have a question about offline synching. I read that if I synch my playlists online, the playlists are saved on my phone (or my SD card??). If I want to have more space o...
Community Legend
2018 Views
1 replies
0 likes
When I attempt to log in to the mobile app I keep getting the message that spotify uses a lot of data warning and when I hit ok it pop right back up is there a fix for this?
When I attempt to log in to the mobile app I keep getting the message that spotify uses a lot of data warning and when I hit ok it pop right back up is there a fix for this?
Casual Listener
1651 Views
1 replies
0 likes
Hello! What´s going omn with the program really.Problems that it was linked onto my android Samsung Galaxy S.Uninstalled and rebooted the phone.I reinstalled again and now I can not log in, it´s only going up a warning about the need to check that it...
Hello! What´s going omn with the program really. Problems that it was linked onto my android Samsung Galaxy S. Uninstalled and rebooted the phone. I reinstalled again and now I can not log in, it´...
Casual Listener
3688 Views
9 replies
1 likes
Hi - I have a T-Mobile Samsung T989 Galaxy S II with Gingerbread 2.3.6 and a premium account. I use spotify daily on this device and almost always use my cached files and occasionally stream. This morning I opened the app and all my offline cached fi...
Hi - I have a T-Mobile Samsung T989 Galaxy S II with Gingerbread 2.3.6 and a premium account. I use spotify daily on this device and almost always use my cached files and occasional...
Regular
2815 Views
3 replies
0 likes
