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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1039 Views
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  • 4 likes

Spotify App Pausing and Freezing AGAIN!!!

PlanPremium FamilyCountry USADeviceSamsung S8Operating SystemAndriod Oreo My Question or Issue The Spotify App has been cutting off in the middle of songs. I had this same problem last year and another time several months before that. It was told tha...

  • Regular
  • Plan Premium Family Country  USA Device Samsung S8 Operating System Andriod Oreo   My Question or Issue  The Spotify App has been cutting off in the middle of songs. I had th...
  • 590 Views
  • 0 replies
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  • 590 Views
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Do One Plus 3 Spotify App support share on Instagram Stories?

PlanFreeCountry SpainDeviceOne Plus 3Operating SystemAndroid My Question or Issue The option to share directly to the stories does not show up, therefor I can't, and yes, I have both apps & phone updated

  • Casual Listener
  • Plan Free Country  Spain Device One Plus 3 Operating System Android   My Question or Issue  The option to share directly to the stories does not show up, therefor I can't, an...
  • 1151 Views
  • 0 replies
  • 0 likes
  • One plus 3 Instagram stories
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Spotify doesn't reconnect to internet after signal drops

PlanPremiumCountryUSADeviceHTC Desire 550Operating SystemAndroid 7.0 My Question or Issue Basically, my internet isn't the greatest, so I sometimes get signal drops. The main issue arises when I go to a particular page(ie. Album page, artist page, se...

  • Casual Listener
  • Plan Premium Country USA Device HTC Desire 550 Operating System Android 7.0   My Question or Issue  Basically, my internet isn't the greatest, so I sometimes get signal drops. The...
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  • 744 Views
  • 0 replies
  • 4 likes

Songs not showing up in library but are still saved

PlanPremiumCountry VietnamDeviceXiaomi Pocophone F1Operating SystemAndroid 8.1 My Question or IssueVirtually all my saved songs stopped showing up after I reinstalled the app following a device reset, although on the now playing page they still come ...

  • Newbie
  • Plan Premium Country  Vietnam Device Xiaomi Pocophone F1 Operating System Android 8.1   My Question or Issue Virtually all my saved songs stopped showing up after I reinstalled th...
  • YahTehgz
  • Composer
  • 494 Views
  • 1 replies
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  • 494 Views
  • 1 replies
  • 0 likes

Spotify randomly starts playing

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry DeviceMoto Z2 playOperating System My Question or Issue The Spotify app won't close, and then will randomly ...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device Moto Z2 play Operating System &...
  • YahTehgz
  • Composer
  • 315 Views
  • 1 replies
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  • 315 Views
  • 1 replies
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In app error report submit

PlanPremiumCountryNLDeviceSamsung Galaxy 9 Operating System Android please make it easier to submit errors and issues from within the app. I would like to see a more automated and easier process of reporting issues. I like and use spotify very much.I...

  • Casual Listener
  •   Plan Premium Country NL Device Samsung Galaxy 9  Operating System  Android   please make it easier to submit errors and issues from within the app.  I would like...
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  • 372 Views
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  • 2 likes

I have the Galaxy S9 and Spotify keeps disappearing from the notifications bar

I've tried going into the settings and I've checked every box regarding notifications, **bleep**, ive checked every box period. But Spotify keeps disappearing from the notifications bar after a while and I have to close Spotify and open it back up ag...

  • Regular
  • I've tried going into the settings and I've checked every box regarding notifications, **bleep**, ive checked every box period. But Spotify keeps disappearing from the notifications bar after a while...
  • Mrsquishy
  • Regular
  • 1157 Views
  • 4 replies
  • 1 likes
  • 1157 Views
  • 4 replies
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The Anroid app has WAY TOO MANY bugs. I'm done

I have a Samsung Note 8 and honestly, the Spotify Android app has been bugging so many times this month that I am contemplating switching to Apple Music or Google Play music because I can't take this **bleep** anymore.Here are a list of bugs that occ...

  • Casual Listener
  • I have a Samsung Note 8 and honestly, the Spotify Android app has been bugging so many times this month that I am contemplating switching to Apple Music or Google Play music because I can't take this...
  • kalandro85
  • Casual Listener
  • 2286 Views
  • 10 replies
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  • 2286 Views
  • 10 replies
  • 16 likes

Browsing an search options not working

PlanPremiumCountry UKDeviceGoogle PixelOperating System Android Oreo My Question or Issue Spotify browsing and searching not working I reinstalled it works for abit and then stops working again any help this issue is getting really irritating now!

  • Newbie
  • Plan Premium Country  UK Device Google Pixel Operating System  Android Oreo   My Question or Issue  Spotify browsing and searching not working I reinstalled it work...
  • YahTehgz
  • Composer
  • 386 Views
  • 1 replies
  • 1 likes
  • 386 Views
  • 1 replies
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Spotify connect "Phone locked or spotify not in foreground", is there a workaround this?

DeviceMacbook Pro with MacOS 10.13 / Samsung Galaxy S7 with Android Oreo I connect my phone to my bluetooth speakers and while at home I play music through there, so I don't have to listen to all my computer sounds through the speakers. The problem i...

  • Regular
  • Device Macbook Pro with MacOS 10.13 / Samsung Galaxy S7 with Android Oreo   I connect my phone to my bluetooth speakers and while at home I play music through there, so I don't have...
  • a7-t_5gr7tvcq
  • Newbie
  • 2706 Views
  • 4 replies
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  • Connect
    phone
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Superuser Contribution Unable to share songs to Instagram Story

PlanPremiumCountryIsrael DeviceMeizu m2noteOperating SystemAndroid 5.1Spotify App Version 8.4.70.666Instagram App Version 63.0.0.17.94 My Question or Issue I don't have the option to share songs on Instagram Story. The only option I have related to I...

  • Casual Listener
  • Plan Premium Country Israel  Device Meizu m2note Operating System Android 5.1 Spotify App Version 8.4.70.666 Instagram App Version 63.0.0.17.94   My Question or Issue ...
  • Jemi
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
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why are you connecting to fb 5 f**** times a minute?

PlanPremiumCountry DeviceSamsungOperating SystemAndroid OreoMy Question or Issueeven though i dont have facebook activated in spotifiy....(i dont want that glofied toilet any where near my devices)i went ahead and blocked:*.facebook.comand my logs ex...

  • Casual Listener
  • Plan Premium Country   Device Samsung Operating System Android Oreo My Question or Issue even though i dont have facebook activated in spotifiy.... (i dont want that glofied toi...
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  • 0 replies
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  • 423 Views
  • 0 replies
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Superuser Contribution Disconnecting headphones music continues to play on phone speakers

PlanPremiumCountry UKDeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueWhen I disconnect my Bluetooth headphones, Spotify now continues playing the music on the phone speakers which is really annoying. Disconnecting my headphon...

  • Newbie
  • Plan Premium Country  UK Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue When I disconnect my Bluetooth headphones, Spotify now continues playi...
  • Jemi
  • Spotify Legend
  • 3118 Views
  • 1 replies
  • 0 likes
  • 3118 Views
  • 1 replies
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Bluetooth - aucun information tracklist

PlanPremiumCountry FranceDeviceGalaxy S8Operating SystemAndroid Oreo 8.0.0 My Question or Issue Bonjour,Les informations n'apparaissent sur mon autoradio en bluetooth alors qu'avec l'application de base Samsung oui. Merci de bien vouloir m'aider

  • Casual Listener
  • Plan Premium Country  France Device Galaxy S8 Operating System Android Oreo 8.0.0   My Question or Issue  Bonjour, Les informations n'apparaissent sur mon autoradio en ...
  • 205 Views
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  • 205 Views
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Where can I find previous versions of Spotify app?

PlanPremiumDeviceSamsung S8Operating SystemAndroid Oreo I am tired of all the bugs on the last version of the app. The customer service is useless. Where can I find previous versions of the app? I remember that 3 months ago the app was working perfec...

  • Music Fan
  • Plan Premium Device Samsung S8 Operating System Android Oreo   I am tired of all the bugs on the last version of the app. The customer service is useless. Where can I find previous v...
  • 388 Views
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  • 388 Views
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No Heart/Dislike on Lock Screen

I recently switched from an Iphone 5s to the Samsung Galaxy S9. One thing I noticed different on Android regarding Spotify is that there is no option to Like/Dislike on the Lock screen when I'm listening to a Radio. It seems inconvenient to always ha...

  • Casual Listener
  •   I recently switched from an Iphone 5s to the Samsung Galaxy S9. One thing I noticed different on Android regarding Spotify is that there is no option to Like/Dislike on the Lock screen w...
  • emily-grace
  • Composer
  • 556 Views
  • 1 replies
  • 2 likes
  • Android
    Galaxy S9
    like and dislike
  • 556 Views
  • 1 replies
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Queues cause inaccurate Heavy Rotation sections

PlanPremiumDeviceGoogle PixelOperating SystemAndroid 9.1 My Question or Issue My Heavy Rotation section is full of artists I've hardly listened to--often I've hardly clicked on them and I haven't listened to a full album by them. The only similarity ...

  • Newbie
  • Plan Premium Device Google Pixel Operating System Android 9.1   My Question or Issue  My Heavy Rotation section is full of artists I've hardly listened to--often I've hardly clicked...
  • 314 Views
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  • 314 Views
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Problem with the app, need reload too much times

PlanPremiumCountry FranceDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo My Question or Issue i have a problem since i get the spotify premium.. when i heard music, even when i am connected to internet (wifi or 4G+) the app tell me that ther...

  • Newbie
  • Plan Premium Country  France Device Samsung Galaxy S7 Edge Operating System Android Oreo   My Question or Issue  i have a problem since i get the spotify premium.. when ...
  • YahTehgz
  • Composer
  • 298 Views
  • 1 replies
  • 2 likes
  • 298 Views
  • 1 replies
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Pausing and skipping to next song

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueMy spotify is randomly pausing or skipping tothe next song. I have tried different headphones (as per suggestions) and also formatted my SD card to the phone...

  • Newbie
  •   Plan Premium Country Australia Device Samsung Galaxy 9 Operating System Android   My Question or Issue My spotify is randomly pausing or skipping tothe next song. I have tried ...
  • YahTehgz
  • Composer
  • 415 Views
  • 1 replies
  • 1 likes
  • 415 Views
  • 1 replies
  • 1 likes

[Playlists] i cant find the button to add all musics of a playlist to another one

PlanPremiumCountry BrazilDevice Some androids (i tested in some frinds' phones)Operating SystemAndroid 7 and 8 My Question or Issue

  • Newbie
  • Plan Premium Country  Brazil Device  Some androids (i tested in some frinds' phones) Operating System Android 7 and 8   My Question or Issue  
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
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