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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

393771 Views

546 replies

35 likes

Account
Free
  • 393771 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8341 Views

0 replies

7 likes

  • 8341 Views
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  • 7 likes

Can't search

I'm aving trouble searching. It says I'm not online, but I am. I can play songs in all my playlist, even those that aren't downloaded, but whenever I try to search, it says I'm not connected to the internet. When is Spotify going to fix all the probl...

Casual Listener

I'm aving trouble searching. It says I'm not online, but I am. I can play songs in all my playlist, even those that aren't downloaded, but whenever I try to search, it says I'm not connected to the i...

Billy-J

Spotify Star

3351 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Fixed the pause issue now have another problem

None of the PlanPremiumCountryAustraliaSamsung 9 Fixed the pausing issue by uninstalling. BUT now i have no Browse or Radio options. To get them back i have to uninstall and reinstall everyday. I have no idea whay Spotify have done but after two year...

Casual Listener

None of the  Plan Premium Country Australia Samsung 9   Fixed the pausing issue by uninstalling. BUT now i have no Browse or Radio options.   To get them back i have to uninst...

Billy-J

Spotify Star

468 Views

3 replies

0 likes

  • 468 Views
  • 3 replies
  • 0 likes

Superuser Contribution podcasts on andorid

For some reason podcasts files appear only as capable for download but I can't just play them... I use an android. Already tried reinstalling... but still isn't working. Any ideas? Thanks!

Newbie

For some reason podcasts files  appear only as capable for download but I can't just play them...   I use an android.    Already tried reinstalling... but still isn't working....

Katerina

Spotify Legend

989 Views

1 replies

0 likes

  • 989 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zie niet alle liedjes op mijn smartphone

Ik heb liedjes die ik op mijn laptop gezet heb die daar wel afspelen. Maar op mijn smartphone staan deze in het grijs. Hoe komt dit?

Newbie

Ik heb liedjes die ik op mijn laptop gezet heb die daar wel afspelen. Maar op mijn smartphone staan deze in het grijs.  Hoe komt dit?   

Guido

Spotify Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Playing one artist on My own Playlist

Hi, I've always been able to pick specific artits in my own created playlist (Over 1,500 songs) and shuffle songs just by that one artist but all of a sudden but all of a sudden it will not work and Spotify seem unable to help,I'm a premium user and ...

Casual Listener

Hi,   I've always been able to pick specific artits in my own created playlist (Over 1,500 songs) and shuffle songs just by that one artist but all of a sudden but all of a sudden it will not ...

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app Android doesn't fill entire screen

Hi i have a mi A2 Lite with Android 8.1. i'm using latest beta of spotify app with premium account. The app seems doesn't support the 18:9 screen. Any solution? Thanks for response

Newbie

Hi i have a mi A2 Lite with Android 8.1. i'm using latest beta of spotify app with premium account. The app seems doesn't support the 18:9 screen.   Any solution?   Thanks for response

Guido

Spotify Legend

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Filter in a playlist, doesn't play only the filtered songs

PlanPremiumCountry Device(Samsung Galaxy S9)Operating System(Android Oreo)Spotify Version8.4.70.666 armV7 My Question or Issue When I filter for a specific artist inside a playlist, the playing queue doesn't play only the songs that appear on the scr...

Music Fan

Plan Premium Country   Device (Samsung Galaxy S9) Operating System (Android Oreo) Spotify Version 8.4.70.666 armV7   My Question or Issue  When I filter for a specific...

Joe

Community Legend

1108 Views

3 replies

0 likes

  • 1108 Views
  • 3 replies
  • 0 likes

Choosing songs from playlist directly from steering wheel

PlanPremiumCountryMalaysiaDeviceSamsung Note 8 Operating SystemAndroid Oreo (Android version 8.0.0) My Question or Issue I have paired my phone into my car (BMW X3 G01) and manage to get Spotify running. However, I found that when I use the steering ...

Newbie

  Plan Premium Country Malaysia Device Samsung Note 8  Operating System Android Oreo (Android version 8.0.0)   My Question or Issue   I have paired my phone into my ca...

473 Views

0 replies

0 likes

  • 473 Views
  • 0 replies
  • 0 likes

Solved!! Spotify has a mind of its own!

PlanPremiumCountry CANADADeviceSAMSUNG S7Operating SystemLATEST ANDROID My Question or Issue It keeps changing songs to next in que, or to a randomly new playlist not related to the type of music I listen to. All while in my pocket. Tried to logout o...

Casual Listener

  Plan Premium Country  CANADA Device SAMSUNG S7 Operating System LATEST ANDROID   My Question or Issue  It keeps changing songs to next in que, or to a randomly new pl...

Matt7991

Casual Listener

2750 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Some Favorite songs wont save

I use an Android system version 7.1.1 with the updated Spotify app. So on my computer i save like a ton of songs just to my favorites playlist to shuffle, and they appear on my phone as well. However, on my phone, when i go to click on favorite songs...

Casual Listener

I use an Android system version 7.1.1 with the updated Spotify app.   So on my computer i save like a ton of songs just to my favorites playlist to shuffle, and they appear on my phone as well...

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
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Superuser Contribution Spotify goes offline whenever I switch to another app and come back

PlanPremiumCountryUSA DeviceSamsung Note 8Operating SystemAndroid Oreo My Question or Issue Whenever I switch away from the Spotify app to another app (say messanger) and then return to Spotify, it will have switched to offline mode despite me still ...

Casual Listener

Plan Premium Country USA   Device Samsung Note 8 Operating System Android Oreo   My Question or Issue   Whenever I switch away from the Spotify app to another app (say...

skotta

Newbie

1001 Views

3 replies

0 likes

  • 1001 Views
  • 3 replies
  • 0 likes

Spotify turns itself off when it feels like it.

PlanPremiumCountry SwedenSamsung galaxy 8+Operating SystemAndroid 8.0 My Question or Issue Spotify will play a couple of songs, then it stops playing, it dissapears from the dragdown menu and never returns. When i open the list of active apps spotify...

Casual Listener

  Plan Premium Country  Sweden Samsung galaxy 8+ Operating System Android 8.0   My Question or Issue  Spotify will play a couple of songs, then it stops playing, it diss...

KAIKHATU

Casual Listener

2130 Views

3 replies

1 likes

  • 2130 Views
  • 3 replies
  • 1 likes

Daily mix

PlanPremiumCountryItaly DeviceMoto g 4gMy Question or Issue Since about 10 days when i try to open my Daily mix 1 there's an error. Just with number 1, oter 5 mixes work perfectly. Which is the problem? How can i fix ft?

Newbie

  Plan Premium Country Italy  Device Moto g 4g My Question or Issue  Since about 10 days when i try to open my Daily mix 1 there's an error. Just with number 1, oter 5 mixes wo...

294 Views

0 replies

0 likes

  • 294 Views
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Some local files aren't syncing

PlanPremiumCountry USADeviceMoto Z2 ForceOperating SystemAndroid Oreo My Question or Issue Sometime around 2015 Spotify had a lot of problems syncing local files. I almost left the platform/cancelled Premium then, but the team seemed to fix the probl...

Visitor

  Plan Premium Country  USA Device Moto Z2 Force Operating System Android Oreo   My Question or Issue  Sometime around 2015 Spotify had a lot of problems syncing l...

596 Views

0 replies

2 likes

  • 596 Views
  • 0 replies
  • 2 likes

Spotify keeps stopping my music and starts playing something else.

To begin, Spotify has randomly (on both my Android phone and my desktop PC) stopped playing a song I'm listening to, and switches itself over to a Firefox Web Player and starts playing a random song that isn't on my playlist or song list. It starts p...

Casual Listener

  To begin, Spotify has randomly (on both my Android phone and my desktop PC) stopped playing a song I'm listening to, and switches itself over to a Firefox Web Player and starts playing a rand...

Cmiller9

Casual Listener

1791 Views

1 replies

2 likes

  • 1791 Views
  • 1 replies
  • 2 likes

Superuser Contribution Unusable - playback has a mind of it own, will pause and skip over and over, even when app is closed

I am paying for premium, recently upgraded the the samsung note 8. Spotify has become unusable and is ruining my life. I have tried everything on the community boards and it actually feels like its getting worse. Spotify will 'assume control' of my w...

Regular

I am paying for premium, recently upgraded the the samsung note 8. Spotify has become unusable and is ruining my life. I have tried everything on the community boards and it actually feels like its g...

giddingsbaldwin

Regular

2048 Views

12 replies

2 likes

  • 2048 Views
  • 12 replies
  • 2 likes

Unable to browse with full internet connection

PlanFamily PremiumCountry EnglandSamsung galaxy S8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a full internet connection on my phone but every time I go to browse I get the same message come up. I've tried logg...

Casual Listener

Plan Family Premium Country  England Samsung galaxy S8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have a full internet connection ...

coolcaleb12134

Regular

1543 Views

3 replies

0 likes

  • 1543 Views
  • 3 replies
  • 0 likes

Playback keeps stopping

PlanPremiumCountry USDeviceNote 8Operating SystemAndroid version 8 My Question or Issue When listening to a song, the playback will randomly stop. It's been happening for several days and not sure what the cause is. I'm connected to my soundbar via b...

Casual Listener

Plan Premium Country  US Device Note 8 Operating System Android version 8   My Question or Issue  When listening to a song, the playback will randomly stop. It's been happeni...

NatMat283

Casual Listener

71067 Views

13 replies

50 likes

Troubleshooting
  • 71067 Views
  • 13 replies
  • 50 likes

Undonwload music

None of the below information is PlanPremium familyCountry ItalyDeviceHuawei P10 liteOperating SystemAndroid 8.0.0 My Question or Issue My music keeps undownloading for no aparent reson. I discovered I had 3 devices and I removed one. But i always on...

Casual Listener

None of the below information is  Plan Premium family Country  Italy Device Huawei P10 lite Operating System Android 8.0.0   My Question or Issue  My music keeps undown...

924 Views

0 replies

0 likes

  • 924 Views
  • 0 replies
  • 0 likes