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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6888 Views

0 replies

7 likes

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Superuser Contribution Thumbs Up/Down not available on next song

PlanPremiumCountryUkDeviceSamsung Galaxy 8 plusOperating SystemAndroid Oreo My Question or IssueHi, I am having problems with thumbs up/down icon, in that when I have selected it for a song, the icon doesn't reset itself when the next song plays. I h...

Casual Listener

Plan Premium Country Uk Device Samsung Galaxy 8 plus Operating System Android Oreo   My Question or Issue Hi, I am having problems with thumbs up/down icon, in that when I have se...

Jemi

Spotify Legend

472 Views

3 replies

0 likes

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What's the difference between the "This is: xxx" playlists and playing "Shuffle" on artist page?

Let's suppose I want to hear songs from a single artist. I know there is no feature to listen to ALL songs from one artist, but I have the two choices mentioned above. What's the difference and which one is most complete?

Regular

  Let's suppose I want to hear songs from a single artist. I know there is no feature to listen to ALL songs from one artist, but I have the two choices mentioned above. What's the difference a...

Loxer

Community Legend

4145 Views

5 replies

0 likes

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Why Spotify use 1.7Gb of my internal storage without any downloaded songs?

PlanPremium DeviceHonor 7Operating SystemAndroid My Question or Issue Why Spotify use a lot of my internal storage without any downloaded songs?

Newbie

  Plan Premium   Device Honor 7 Operating System Android   My Question or Issue  Why Spotify use a lot of my internal storage without any downloaded songs?

Loxer

Community Legend

903 Views

1 replies

0 likes

internal storage
memory
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Superuser Contribution Showing offline but not offline

PlanPremiumDeviceOnePlus 5t My Question or IssueIt doesn't let me listen to music that are not downloaded and it says when I search for a song, that I can't listen to songs that aren't downloaded as I'm in offline mode. But in the settings it's not i...

Casual Listener

Plan Premium Device OnePlus 5t   My Question or Issue It doesn't let me listen to music that are not downloaded and it says when I search for a song, that I can't listen to songs that aren...

mettingman

Regular

4630 Views

14 replies

3 likes

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  • 14 replies
  • 3 likes

App and Wi Fi

PlanPremiumCountry DevicePixelOperating System AndroidMy Question or IssueHello, My app keeps disconnecting itself from my wifi. I have reinstalledt the app three times, but this still keeps happening. Is there a way to prevent this? Also, if my app ...

Newbie

Plan Premium Country   Device Pixel Operating System  Android My Question or Issue Hello,  My app keeps disconnecting itself from my wifi. I have reinstalledt the app three t...

Billy-J

Spotify Star

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
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New UI for premium users

PlanPremiumCountry FinlandDeviceOneplus 5TOperating SystemAndroid 8.1 My Question or Issue I have really important question for Spotify team how long we have to wait new UI for premium users it's been like 5 months now for free users... We premium us...

Visitor

Plan Premium Country  Finland Device Oneplus 5T Operating System Android 8.1   My Question or Issue  I have really important question for Spotify team how long we have to wai...

nabeelkhan

Newbie

2697 Views

2 replies

5 likes

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"Spotify Connect" doesn't work anymore

PlanPremiumCountry DEDevicerooted with FirewallOperating SystemAndroidMy Question or IssueSpotify Connect stopped working and doesn't find my speakers anymoreWorkaround since monthsEven though it doesn't feel right, it seems i found a workaround. Her...

Music Fan

Plan Premium Country  DE Device rooted with Firewall Operating System Android My Question or Issue Spotify Connect stopped working and doesn't find my speakers anymore Workaround since...

1417 Views

0 replies

1 likes

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Superuser Contribution Album, Artist, Radio, Greyed Out

PlanPremiumCountryUSA DeviceSamsung Galaxy 8Operating SystemLatest android available My Question or IssueThis happens at least 3x per week. Album, Artist, and Radio options are grayed out. Have to restart the phone and the options are available again...

Gig Goer

Plan Premium Country USA   Device Samsung Galaxy 8 Operating System Latest android available   My Question or Issue This happens at least 3x per week. Album, Artist, and Radio op...

AeroZ

Composer

1289 Views

6 replies

1 likes

  • 1289 Views
  • 6 replies
  • 1 likes

Albums play in shuffle

PlanFreeCountryBrunei Darussalam DeviceSamsung A6Operating SystemAndroid Oreo My Question or Issue All albums i play are all in shuffle. Plus, i cant seem to find the shuffle icon on the bottom right of the screen either

Newbie

Plan Free Country Brunei Darussalam  Device Samsung A6 Operating System Android Oreo   My Question or Issue  All albums i play are all in shuffle. Plus, i cant seem to find t...

Loxer

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
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Superuser Contribution Missing lyrics?

How is it possible that lyrics I can see on both the Genius app and desktop site aren't shown by the Genius integrated in spotify? E.g. more than half the songs of Linkin Park's Meteora as well as hybrid theory album don't have any lyrics. But when I...

Casual Listener

How is it possible that lyrics I can see on both the Genius app and desktop site aren't shown by the Genius integrated in spotify?   E.g. more than half the songs of Linkin Park's Meteora as w...

TomLegend

Spotify Legend

1178 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Record videos without pausing spotify via bluetooth

PlanPremiumCountry ChileDeviceGalaxy S8+Operating SystemAndroid I want to record a video without spotify pausing itself automatically. When i listen to music via bluetooth to a speaker then hit record a video, spotify pauses. I want to record while l...

Casual Listener

Plan Premium Country  Chile Device Galaxy S8+ Operating System Android   I want to record a video without spotify pausing itself automatically. When i listen to music via bluetooth...

Katerina

Spotify Legend

59458 Views

3 replies

2 likes

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Superuser Contribution Not internet connection... again

PlanPremiumCountry UsaDeviceMoto ZOperating SystemUnsure, but is up to date My Question or Issue No internet connection I've put a screenshot of my phone, on Spotify; with it spinning continuously with no connection, even though you can see in the to...

Newbie

Plan Premium Country  Usa Device Moto Z Operating System Unsure, but is up to date   My Question or Issue  No internet connection I've put a screenshot of my phone, on Spotif...

TomLegend

Spotify Legend

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
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Social setting to not publish any activity on Spotify

CountryUS DevicePixelOperating SystemAndroid Oreo My Question or Issue I don't see any option under Social on the Android app to completely stop publishing all activity on Spotify. According to this help article from Spotify, there is a way to do thi...

Casual Listener

  Country US   Device Pixel Operating System Android Oreo   My Question or Issue  I don't see any option under Social on the Android app to completely stop publishing al...

Baccar

Casual Listener

484 Views

1 replies

0 likes

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  • 1 replies
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Error en la playlist

Tengo varias playlist hechas y tambien sigo otras. En cualquier lista de reproducción de mi biblioteca que me meto, busco algún artista o álbum especifico y cuando le doy una reproducción aleatoria o elijo, la canción puede acaban reproduciendo otras...

Newbie

Tengo varias playlist hechas y tambien sigo otras. En cualquier lista de reproducción de mi biblioteca que me meto, busco algún artista o álbum especifico y cuando le doy una reproducción aleatoria o...

564 Views

0 replies

0 likes

  • 564 Views
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  • 0 likes

Shuffle playlist on offline-mode

PlanPremiumCountry GermanyDeviceHTC 10Operating SystemAndroid Oreo My Question or Issue I have a playlist of around 450 songs downloaded on my phone. While driving to work, i'm using offline-mode and want to listen to my playlist on shuffle-mode.I re...

Newbie

Plan Premium Country  Germany Device HTC 10 Operating System Android Oreo   My Question or Issue  I have a playlist of around 450 songs downloaded on my phone. While driving ...

Rod7

Casual Listener

1229 Views

2 replies

2 likes

  • 1229 Views
  • 2 replies
  • 2 likes

Superuser Contribution Why to use "Spotify connect" if doesn't save the same song history?

PlanFree/PremiumCountry MXDevicePc and AndroidOperating System My Question or Issue I don't know if there's a solution to choose to not connect to other dispositives while using Spotify from Pc. I can't stop it from connecting to my phone and vice ve...

Visitor

Plan Free/Premium Country  MX Device Pc and Android Operating System     My Question or Issue   I don't know if there's a solution to choose to not connect to other dis...

TomLegend

Spotify Legend

1015 Views

3 replies

0 likes

Android
PC
Windows
Windows 10
Windows 10 Creator
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Repeat button is gone on premium account.

I'm a premium user in the US. Typically I listen to just my daily mixes on my commute, but last night I went to listen to a specific album and noticed the repeat button had been replaced with one of the heart shaped like buttons. I don't know when th...

Casual Listener

I'm a premium user in the US. Typically I listen to just my daily mixes on my commute, but last night I went to listen to a specific album and noticed the repeat button had been replaced with one of ...

AJHuxLee

Newbie

8410 Views

3 replies

22 likes

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  • 3 replies
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Spotify app crash on Asus Zenfone Zoom

Plan:PremiumCountry:Indonesia Device(ASUS ZENFONE ZOOM)Operating System(ANDROID 5) My Question or IssueHello, My spotify crash 2 to 3 minutes after startup in my device. It just stops and said "unfortunately Spotify has stopped working"I tried to ide...

Newbie

Plan: Premium Country: Indonesia   Device (ASUS ZENFONE ZOOM) Operating System (ANDROID 5)   My Question or Issue Hello,   My spotify crash 2 to 3 minutes after startup in...

1528 Views

0 replies

1 likes

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Superuser Contribution Bluetooth in the car

PlanPremiumCountry DeviceSamsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question I use my spotify app via bluetooth in my car on my pioneer to play music, however when I turn the volume up over 30 my stereo shuts off compl...

Newbie

Plan Premium Country   Device Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question I use my spotify app via bluetooth in my car on my...

TomLegend

Spotify Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
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Problems when listening to music

I'm having a problem since I changed my phone and installed Spotify, that is when I start a music, it can or not skip by itself, without I skip it. I never had this problem in my older phone (Galaxy Gran Prime duos), and I don't know if this problem ...

Newbie

   I'm having a problem since I changed my phone and installed Spotify, that is when I start a music, it can or not skip by itself, without I skip it. I never had this problem in my older p...

366 Views

0 replies

0 likes

  • 366 Views
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  • 0 likes