Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375578 Views

541 replies

34 likes

Account
Free
  • 375578 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

  • 7533 Views
  • 0 replies
  • 7 likes

Song are playing in 2x speed

Like the title says some songs are playing in 2x speed and I don't know why and how to get the back to normal speed.

Newbie

Like the title says some songs are playing in 2x speed and I don't know why and how to get the back to normal speed.

937 Views

0 replies

0 likes

  • 937 Views
  • 0 replies
  • 0 likes

Daily reminder of inadequate service

The inconsistency of song removals is becoming a huge burden. I create playlists, then weeks later half the tracks are missing because of whatever reason the artist has pulled them. How can I accept that as a premium user? It's not an acceptable leve...

Regular

The inconsistency of song removals is becoming a huge burden. I create playlists, then weeks later half the tracks are missing because of whatever reason the artist has pulled them. How can I accept ...

824 Views

0 replies

0 likes

  • 824 Views
  • 0 replies
  • 0 likes

Greyed out songs

PlanPremiumCountry JapanDeviceHonor 9Operating SystemAndroid Oreo My Question or IssueFirst off, well done on making it as difficult as possible via this frankly horrendous UI to even post on here. If people can't post, there's no problem right? Your...

Regular

Plan Premium Country  Japan Device Honor 9 Operating System Android Oreo   My Question or Issue First off, well done on making it as difficult as possible via this frankly ho...

swashbucklin89

Regular

1901 Views

2 replies

0 likes

  • 1901 Views
  • 2 replies
  • 0 likes

Spotify Randomly Stops playing

PlanPremiumCountryUnited StatesDeviceSamsung S8+Operating SystemAndroid My Question or Issue Currently on Spotify, my music will just randomly stop playing. I dont know why. I do not know any fix for it either. This only happens when I am on my Andro...

Gig Goer

Plan Premium Country United States Device Samsung S8+ Operating System Android   My Question or Issue  Currently on Spotify, my music will just randomly stop playing. I dont know ...

836 Views

0 replies

0 likes

  • 836 Views
  • 0 replies
  • 0 likes

Playlist skips to first song when streaming over chromecast

PlanPremiumCountry UKDevice(Samsung Galaxy Operating System(Android Oreo) My Question or Issue Every time I try to stream my bigger playlist over google chromecast, whenever the current song I have picked finishes it automatically goes back to the fi...

Casual Listener

Plan Premium Country  UK Device (Samsung Galaxy 😎 Operating System (Android Oreo)   My Question or Issue  Every time I try to stream my bigger playlist over google chro...

1068 Views

0 replies

0 likes

  • 1068 Views
  • 0 replies
  • 0 likes

Spotify constantly stops my music and starts playing something else.

Recently Spotify has started acting pretty weird. To begin, Spotify has randomly (on both my Android phone and my desktop PC) stopped playing a song I'm listening to, and switches itself over to a Firefox Web Player and starts playing a random song t...

Casual Listener

Recently Spotify has started acting pretty weird.   To begin, Spotify has randomly (on both my Android phone and my desktop PC) stopped playing a song I'm listening to, and switches itself ove...

1042 Views

0 replies

1 likes

  • 1042 Views
  • 0 replies
  • 1 likes

Superuser Contribution Downloading Songs is taking forever

CountryGermany Device(HTC One M9) Operating System(Android 7.0) My Question or IssueI've got a new phone just today and I started to reinstall everything as well as Spotify and tried to download my playlists. Now I'm sitting here almost 6 hours later...

Casual Listener

Country Germany   Device (HTC One M9)   Operating System (Android 7.0)   My Question or Issue I've got a new phone just today and I started to reinstall everything as well as...

Marius92

Casual Listener

26571 Views

2 replies

3 likes

  • 26571 Views
  • 2 replies
  • 3 likes

Making playlists from 2 PCs

PlanPremiumCountryUSA DeviceHonorOperating SystemAndroid My Question or Issue I made several playlists on one PC (1) and my phone was able to download music. I made one playlist on PC (2) and tried to download music but download waited forever. PC (2...

Newbie

Plan Premium Country USA  Device Honor Operating System Android   My Question or Issue  I made several playlists on one PC (1) and my phone was able to download music. I made...

224 Views

0 replies

0 likes

  • 224 Views
  • 0 replies
  • 0 likes

Spotify keepsshutting down on Asus k007

PlanPremiumCountryNetherlands DeviceAsus k007Operating SystemAndroid 5.0.1 My Question or IssueSince a couple of weeks my Spotify keeps shutting down spontaneously.When I put my internet connection off and restart Spotify, then putting my internet ba...

Newbie

Plan Premium Country Netherlands   Device Asus k007 Operating System Android 5.0.1   My Question or Issue Since a couple of weeks my Spotify keeps shutting down spontaneously. W...

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

Can't play podcast on mobile

I have a samsung a5 . I have been listening to a podcast for the last 6 months and today i cannot play it anymore. And i can't play any other one as well. Once i press the episode button i just get a written description and thats it please help.P.sI ...

Newbie

I have a samsung a5 . I have been listening to a podcast for the last 6 months and today i cannot play it anymore. And i can't play any other one as well. Once i press the episode button i just get a...

410 Views

0 replies

0 likes

  • 410 Views
  • 0 replies
  • 0 likes

My account shows me offline

My account dont show artist or songs when I use search button. There is "you are offline" note when i serch something or look artist page even i am at wifi or 4g+ mobile net. I was restart my phone uninstall spotify and install again. Wipe spotify ca...

Newbie

My account dont show artist or songs when I use search button. There is "you are offline" note when i serch something or look artist page even i am at wifi or 4g+ mobile net. I was restart my phone u...

234 Views

0 replies

0 likes

  • 234 Views
  • 0 replies
  • 0 likes

Songs won't download to SD card

I bought an SD recently so that I could download my songs on to it but Spotify seems to not like that. I've reinstalled over and over, moved the data file from internal storage to the SD, formatted the SD as internal and portable, but nothing has wor...

Casual Listener

 I bought an SD recently so that I could download my songs on to it but Spotify seems to not like that. I've reinstalled over and over, moved the data file from internal storage to the SD, forma...

jkraft

Casual Listener

840 Views

4 replies

0 likes

  • 840 Views
  • 4 replies
  • 0 likes

Play button missing in all podcast episodes list

Hi,I've been listening to podcasts with spotify For a long time. Since last week or so, the "play" button in each episode in a podcast's episodes list is missing, thus i can't play episodes. Downloading them doesn't help as well since even when they'...

Newbie

Hi, I've been listening to podcasts with spotify  For a long time. Since last week or so, the "play" button in each episode in a podcast's episodes list is missing, thus i can't play episodes....

482 Views

0 replies

4 likes

  • 482 Views
  • 0 replies
  • 4 likes

Podcast player

PlanPremiumCountry DeviceLG 4Operating SystemAndroid My Question or Issue Hi,Where did the "play" button go under "Podcasts"? It was there up until few days ago and now it's gone. Downloading doesn't help too.Thanks

Newbie

Plan Premium Country   Device LG 4 Operating System Android    My Question or Issue  Hi, Where did the "play" button go under "Podcasts"? It was there up until few days...

222 Views

0 replies

0 likes

  • 222 Views
  • 0 replies
  • 0 likes

Solved!! Spotify keeps telling me im offline.

PlanPremiumCountry LithuaniaDeviceOne Plus 5TOperating SystemAndroid My Question or Issue Hi my app keeps playing online music (not dwonloaded songs) but when i try to like them and/or use search it sais not available in offline mode (for search) and...

Newbie

  Plan Premium Country  Lithuania Device One Plus 5T Operating System Android   My Question or Issue   Hi my app keeps playing online music (not dwonloaded  songs...

jsannn

Community Legend

1010 Views

1 replies

0 likes

  • 1010 Views
  • 1 replies
  • 0 likes

Spotify keeps randomly pausing

DeviceHuawei P9 LiteMy Question or IssueI have always used Spotify and I never had any problems, but recently it started pausing randomly - either when I open another app (Spotify is in background) or literally in the middle of browsing in another ap...

Newbie

Device Huawei P9 Lite My Question or Issue I have always used Spotify and I never had any problems, but recently it started pausing randomly - either when I open another app (Spotify is in backgro...

jsannn

Community Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

I can't share a song to Instagram story!

PlanPremium StudentCountryThe NetherlandsDeviceSamsung Galaxy S7 (SM-G930F)Operating SystemAndroid version 8.0.0Spotify8.4.72.845 armV7Instagram64.0.0.14.96 My Question or IssueI can't share a song to Instagram story! I reinstalled both Spotify and I...

Casual Listener

  Plan Premium Student Country The Netherlands Device Samsung Galaxy S7 (SM-G930F) Operating System Android version 8.0.0 Spotify 8.4.72.845 armV7 Instagram 64.0.0.14.96  &nbsp...

tiesfa

Casual Listener

812 Views

2 replies

0 likes

  • 812 Views
  • 2 replies
  • 0 likes

Local numbers on other devices

PlanPremiumCountry HollandDeviceHuawei P20 liteOperating SystemAndroid 8.0.0 My Question or Issue I have seen some of the other forum posts for this but they don't help.I have in I'll the devises around 300 numbers downloaded but I have 1 local song ...

Casual Listener

  Plan Premium Country  Holland Device Huawei P20 lite Operating System Android 8.0.0   My Question or Issue  I have seen some of the other forum posts for this but the...

Rlychilguy

Casual Listener

358 Views

2 replies

0 likes

  • 358 Views
  • 2 replies
  • 0 likes

How do I let Spotify know there suggested songs are VERY OFF?

Plan: Free/PremiumCountry: USADevice: LG PhoneOperating System: Android Nougat My Question or Issue I have playlists that I don't have any problems with, but there is ONE that your algorithm is way off, as it adds inappropriate songs. The playlist is...

Newbie

Plan: Free/Premium Country: USA Device: LG Phone Operating System: Android Nougat   My Question or Issue  I have playlists that I don't have any problems with, but...

243 Views

0 replies

1 likes

  • 243 Views
  • 0 replies
  • 1 likes

Solved!! Sorting playlist on mobile

PlanFamilyCountryDenmark DeviceSamsung A5 (2017)Operating System(Android) My Question or Issue Hi.Is it possible to sort my playlist by author, on my android device?It should be with premium, and as far as I can tell, the family deal is also some sor...

Casual Listener

Plan Family Country Denmark   Device Samsung A5 (2017) Operating System (Android)   My Question or Issue  Hi. Is it possible to sort my playlist by author, on my android ...

Jose_M

Spotify Star

1557 Views

3 replies

1 likes

  • 1557 Views
  • 3 replies
  • 1 likes