Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
201639 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
545914 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
453664 Views
571 replies
38 likes
In an old version we could see the photo of the album on the lock screen however with an update This was lost, please return this option, it was very nice to visualize itPlanPremiumCountry Ecuador DeviceHuawei Mate 10Operating SystemAndroid 8.0 Pleas...
In an old version we could see the photo of the album on the lock screen however with an update This was lost, please return this option, it was very nice to visualize it Plan Premium Country &nb...
Spotify Legend
838 Views
1 replies
0 likes
Spotify tells me I am offline when I try to Search or See All Albums, even though I have wifi access and can fully access the albums that come up in the list. I can resolve this problem for a short time if I reboot my phone but eventually it always c...
Spotify tells me I am offline when I try to Search or See All Albums, even though I have wifi access and can fully access the albums that come up in the list. I can resolve this...
Spotify Legend
1441 Views
3 replies
0 likes
Country: UKDevice: OnePlus 5Android Version: 8.1.0Spotify Version: 8.4.72.845Issue: Spotify says i'm offline, when connected to either Wi-Fi or 4g. Some downloaded playlists available, others not. Cannot search, cannot listen to non-downloaded playli...
Country: UK Device: OnePlus 5 Android Version: 8.1.0 Spotify Version: 8.4.72.845 Issue: Spotify says i'm offline, when connected to either Wi-Fi or 4g. Some downloaded playl...
Spotify Legend
1387 Views
2 replies
1 likes
PlanPremiumCountryUnited Kingdom DeviceSamsung Galaxy 8 My Question or IssueHi all, I've decided to try and switch to spotify for podcasts as it saves having a seperate app. I have a couple of questions/suggestions. 1. If I download podcasts and swit...
Plan Premium Country United Kingdom Device Samsung Galaxy 8 My Question or Issue Hi all, I've decided to try and switch to spotify for podcasts as it sav...
Spotify Legend
416 Views
1 replies
0 likes
Device: Android Samsung A5 (2017), Android 8.0.0 Hi All, Just installed spotify free for the first time. I found that when playing via my phone it will pause the music when I get a phone call but not when I am using my chromecast audio device. I've t...
Device: Android Samsung A5 (2017), Android 8.0.0 Hi All, Just installed spotify free for the first time. I found that when playing via my phone it will pause the music when I ...
Spotify Legend
1073 Views
1 replies
0 likes
PlanPremiumCountryLithuania DeviceLG G5Operating SystemAndroid Oreo My Question or Issue Artist/song radio function disappears unpredictably. I don't think it has anything to do with a specific artist/song. In some occations it works perfectly. Other...
Plan Premium Country Lithuania Device LG G5 Operating System Android Oreo My Question or Issue Artist/song radio function disappears unpredictably. I don't thin...
Spotify Legend
591 Views
1 replies
0 likes
Buenas tardes, quería saber si hay alguna forma de reproducir desde mi android varias listas de forma aleatoria? Se que en la aplicación de windows esto es posible creando una carpeta que contenga las listas, pero no se como se hace en el celular.Por...
Buenas tardes, quería saber si hay alguna forma de reproducir desde mi android varias listas de forma aleatoria? Se que en la aplicación de windows esto es posible creando una carpeta que contenga la...
2739 Views
0 replies
5 likes
PlanPremiumCountry USDeviceSony Xperia xz premiumOperating System( Android Oreo) My Question or Issue Automatically stop background music playing (didn't stop play just no sound) but the play button still showing playing when this issue happen. and a...
Plan Premium Country US Device Sony Xperia xz premium Operating System ( Android Oreo) My Question or Issue Automatically stop background music playing (didn...
363 Views
0 replies
0 likes
Spotify premiumOn a Samsung galaxy s6 edgeMy issue:My device has been stuck in offline for the past month or so now. I've tried logging out and back in, uninstalling and reinstalling, etc. Reinstalling seems to correct the issue, but only for a few d...
Spotify premium On a Samsung galaxy s6 edge My issue: My device has been stuck in offline for the past month or so now. I've tried logging out and back in, uninstalling and reinstalling, etc. Rein...
Newbie
423 Views
1 replies
0 likes
I'm trying to shuffle an album, but all it does is play random suggested tracks and not the acutal tracsks in the album, or evern songs by that artist. Just completley random artist that have nothing to do with what I want to listen to. If this is be...
I'm trying to shuffle an album, but all it does is play random suggested tracks and not the acutal tracsks in the album, or evern songs by that artist. Just completley random artist that have no...
306 Views
0 replies
0 likes
I've always used the android app version and recently I've had no artist bio information for any artist in my library. Also no concert information. This is an ongoing issue even after deleting my cache and uninstalling and reinstalling the app from t...
I've always used the android app version and recently I've had no artist bio information for any artist in my library. Also no concert information. This is an ongoing issue even after deleting my cac...
Regular
4888 Views
11 replies
5 likes
PlanPremiumCountrySpainDeviceHuawei P10 (VTR-L29)Operating SystemAndroid Oreo 8.0.0My Question or IssueI've learned (and I'm currently suffering) that there's an ongoing issue since last year with playback via bluetooth, by which metadata is not show...
Plan Premium Country Spain Device Huawei P10 (VTR-L29) Operating System Android Oreo 8.0.0 My Question or Issue I've learned (and I'm currently suffering) that there's an ongoi...
987 Views
0 replies
1 likes
PlanPremiumCountry NetherlandsDevicevarious android devices, volumio, windows desktop player etc..Operating SystemVarious android versions, linux, windows 10 My Question or Issue i like to listen to weekly mixes by various dj's like Armin van Buren, ...
Plan Premium Country Netherlands Device various android devices, volumio, windows desktop player etc.. Operating System Various android versions, linux, windows 10  ...
299 Views
0 replies
0 likes
PlanPremiumCountry USADeviceSamsung Note 8Operating SystemAndroid Oreo My Question or Issue Track controls for headphones only work when I restart the phone. After app loses focus the controls stop working and I have to restart phone again. Rebooting...
Plan Premium Country USA Device Samsung Note 8 Operating System Android Oreo My Question or Issue Track controls for headphones only work when I restart the phone. A...
306 Views
0 replies
0 likes
Hi,Lately, the play button on my has disappeared from my podcasts and instead, I only see a download sign. The only way to listen online is when I go to the New Episodes list and press edit. But I'd also like to be able to listen to old episodes offl...
Hi, Lately, the play button on my has disappeared from my podcasts and instead, I only see a download sign. The only way to listen online is when I go to the New Episodes list and press edit. B...
285 Views
0 replies
0 likes
PlanPremiumCountryUSADevice(Galaxy S7 Edge)Operating System(Most recent Android) My Question or IssueWe have a Galaxy Tab that is used solely for streaming Spotify at home. We also stream Spotify on my phone when we're away from home. The plan only a...
Plan Premium Country USA Device (Galaxy S7 Edge) Operating System (Most recent Android) My Question or Issue We have a Galaxy Tab that is used solely for streaming Spotify at...
347 Views
0 replies
0 likes
I saw that there was an older thread talking about this missing feature in depth but it got derailed by a non-solution which only addressed changing the sort order of songs inside a playlist, not the sort order of playlists under "Playlists".Not bein...
I saw that there was an older thread talking about this missing feature in depth but it got derailed by a non-solution which only addressed changing the sort order of songs in...
311 Views
0 replies
1 likes
I used to be able to add an album to my queue and it would add it after the album that's currently playing. For some reason since about 3 days ago, whenever I add an album to my queue it starts playing that album after the current song and then once ...
I used to be able to add an album to my queue and it would add it after the album that's currently playing. For some reason since about 3 days ago, whenever I add an album to my queue it starts playi...
Regular
440 Views
1 replies
0 likes
PlanPremiumCountry USaDeviceGoogle PhoneOperating SystemAndroid Pie My Question or Issue Songs are greyed out on my phone connected to the wifi in the house my computer has the songs and can play play them why?
Plan Premium Country USa Device Google Phone Operating System Android Pie My Question or Issue Songs are greyed out on my phone connected to the wifi in the house my comp...
Newbie
456 Views
1 replies
0 likes
PlanPremiumCountryIrelandDeviceSamsung Galaxy S9Operating SystemAndroid 8.0My Question or IssueSearch function not working either on wifi or mobile data. Has been happening off and on for months now. I can always search saved songs etc. but once I go...
Plan Premium Country Ireland Device Samsung Galaxy S9 Operating System Android 8.0 My Question or Issue Search function not working either on wifi or mobile data. Has been happening off...
Spotify Legend
409 Views
1 replies
0 likes
