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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6069 Views

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Random Pausing

Device: Google Pixel 1Plan: Premium Family I'm new to Spotify. I acquired it through an invite from my mom to our family plan. Today I listened to my playlist on Shuffle as I did my chores and just after finishing I was getting a snack and noticed th...

Newbie

    Device: Google Pixel 1 Plan: Premium Family    I'm new to Spotify. I acquired it through an invite from my mom to our family plan.  Today I listened to my playlist ...

580 Views

0 replies

1 likes

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Many problems with the app

PlanPremiumCountryUnited StatesDeviceSamsung Note 8Operating SystemOreo 8.0.0 My Question or IssueFirstly, my biggest issue is that I can't use the search function to sort my playlist by artist, song, album, etc and have the songs that play after the...

Newbie

Plan Premium Country United States Device Samsung Note 8 Operating System Oreo 8.0.0   My Question or Issue Firstly, my biggest issue is that I can't use the search function to so...

319 Views

0 replies

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Spotify stops playback on specific songs [multiple phones]

PlanPremiumCountryNetherlandsDeviceMultiple: Samsung Galaxy S5 Neo (G903F) and Samsung A5 2017 (A520F), as well as the same issue persisting on different makes and models of phones of friends.Operating SystemAndroid 8.0.0 The Issue: as it stands righ...

Newbie

Plan Premium Country Netherlands Device Multiple: Samsung Galaxy S5 Neo (G903F) and Samsung A5 2017 (A520F), as well as the same issue persisting on different makes and models of phones of frien...

296 Views

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Spotify Share Songs feature

PlanFamily Premium CountryUSA DeviceGoogle PixelOperating SystemAndroid 9 My Question or IssueHi I have been trying to share a song to a person (not to post on social media) but every time I hit the 'share' button on my phone app. The song immediatel...

Casual Listener

Plan Family Premium   Country USA   Device Google Pixel Operating System Android 9   My Question or Issue Hi I have been trying to share a song to a person (not to post on ...

Nico

Community Legend

375 Views

1 replies

0 likes

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Album cover/Behind the lyrics not showing (Spotify Mobile)

The behind the lyrics on my spotify mobile are not showing and I have tried rebooting, uninstalling, and clean uninstalling, but nothing seems to work. I am using a Moto g5.

Newbie

The behind the lyrics on my spotify mobile are not showing and I have tried rebooting,  uninstalling, and clean uninstalling, but nothing seems to work. I am using a Moto g5.  

325 Views

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Spotify sharing issue

Whenever I want to share any of the songs the app either reloads,closes whatever i'm listening & takes me back to the "home page" or completely crushes down.Here's the preview of the problem:Sharing IssueI've been using this app for a while now and i...

Newbie

Whenever I want to share any of the songs the app either reloads,closes whatever i'm listening & takes me back to the "home page" or completely crushes down. Here's the preview of the problem: ...

Billy-J

Spotify Star

459 Views

1 replies

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App stops respondind when loging in!

PlanFreeCountry LatviaDeviceHuawei Honor 7 LiteOperating SystemAndroid 7.0 My Question or Issue When i open spotify app on my phone and login via my email/username, the app stops responding. it started about 2 days ago. is there a fix for this? Thank...

Newbie

Plan Free Country  Latvia Device Huawei Honor 7 Lite Operating System Android 7.0   My Question or Issue  When i open spotify app on my phone and login via my email/username,...

Nico

Community Legend

383 Views

1 replies

0 likes

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No Code scanner for my account

PlanFreeCountryPhilippines Device(huawei Y5-II My Question or Issuei updated to the latest version yet i still dont have the code scanner/camera option.

Newbie

Plan Free Country Philippines   Device (huawei Y5-II   My Question or Issue i updated to the latest version yet i still dont have the code scanner/camera option.    

Jose_M

Spotify Star

650 Views

1 replies

0 likes

Android
Code scanner
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Solved!! Song share bug

PlanPremiumCountry LithuaniaDeviceSamsung S8Operating SystemAndroid 8 I encountered a bug where I cannot share my songs in any way cause when I press share option the app itself restarts and does nothing. I reinstalled the Spotify app, rebooted my ph...

Visitor

Plan Premium Country  Lithuania Device Samsung S8 Operating System Android 8  I encountered a bug where I cannot share my songs in any way cause when I press share option the app it...

Jose_M

Spotify Star

1486 Views

5 replies

2 likes

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Solved!! Spotify crashes/shuts down that view when pressing Share

PlanPremiumCountry United StatesDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueThere seems to be an issue with my Spotify where any time I press the Share button from the options menu, the current view / the app crashes and ...

Casual Listener

  Plan Premium Country  United States Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue There seems to be an issue with my Spotify where an...

saumya9888

Casual Listener

888 Views

2 replies

1 likes

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  • 1 likes

Tablet mode on Mi Pad 4

PlanFreeDeviceMi Pad 4Operating SystemAndroid 8.1 Miui9 My Question or IssueTablet features not work in mi pad 4, I only can listen music on shuffle mode, but cannot select any song.

Newbie

  Plan Free Device Mi Pad 4 Operating System Android 8.1 Miui9   My Question or Issue Tablet features not work in mi pad 4, I only can listen music on shuffle mode, but cannot sele...

427 Views

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Music stopt randomly

Spotiy PremiumCountryNetherlandsDeviceNokia 7plus and Samsung S5Operating SystemAndroid 8.1 My Question or IssueMy music keeps pauzing, or stopping. When I am in the car, connected with an mic cable to the car system, but also at home, streaming to m...

Casual Listener

Spotiy Premium Country Netherlands Device Nokia 7plus and Samsung S5 Operating System Android 8.1   My Question or Issue My music keeps pauzing, or stopping. When I am in the car, conne...

Jose_M

Spotify Star

1105 Views

7 replies

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Solved!! Share Button Is Not Working

I cant share my musics to nobody or none of the social media Spotify closing itself When i press to share. I had not this problem on my old phone Sony Xperia Z3 please help PlanPremiumCountry TurkeyDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0...

Casual Listener

I cant share my musics to nobody or none of the social media Spotify closing itself When i press to share. I had not this problem on my old phone Sony Xperia Z3 please help  Plan Premium Coun...

ahmetensaronur

Casual Listener

3905 Views

3 replies

0 likes

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I cant share the music im listening in any social network

Hi, since a cople of days ive having troubles with the option "share". I cant share what im listening in any social network, pls help.

Newbie

Hi, since a cople of days ive having troubles with the option "share". I cant share what im listening in any social network, pls help.  

Nico

Community Legend

230 Views

1 replies

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Superuser Contribution Recent Android Update

PlanFreeCountryCanadaDeviceLG Stylo 3 PlusMy Question or IssueSo I can't afford Spotify Premium and it sucks that the many people who also cannot afford it can no longer choose what they listen to. We can't even use repeat anymore.I think that the an...

Casual Listener

Plan Free Country Canada Device LG Stylo 3 Plus My Question or Issue So I can't afford Spotify Premium and it sucks that the many people who also cannot afford it can no longer choose what the...

ZeMuffin

Newbie

2218 Views

6 replies

0 likes

Android update
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Random notifications ?

PlanPremiumCountryVietnamDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue For some reason, my phone randomly received notifications that music is playing on my MacBook but I'm no one in the (locked) room, nor did the 2 devices...

Newbie

Plan Premium Country Vietnam Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue   For some reason, my phone randomly received notifications t...

Loxer

Community Legend

339 Views

1 replies

0 likes

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My App won`t load anything after few minutes playing any music.

My application does not load playlists, does not search, nothing appears and loads forever after a while playing music, to return to normal, I have to close the application and open again, then the same thing happens. (I reinstalled it completely)Xia...

Casual Listener

    My application does not load playlists, does not search, nothing appears and loads forever after a while playing music, to return to normal, I have to close the application and open a...

mtt16

Casual Listener

295 Views

1 replies

0 likes

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Solved!! Software Crashes When Trying To "Share"

PlanPremiumCountryUnited States of AmericaDeviceLG V30 (LG-H931)Operating SystemAndroid Oreo (8.0.0)Software (Spotify) Version8.4.67.886 armv7 My IssueHello!When attempting to 'Share' a song, the app freezes (no button response) and then closes/crash...

Newbie

Plan Premium Country United States of America Device LG V30 (LG-H931) Operating System Android Oreo (8.0.0) Software (Spotify) Version 8.4.67.886 armv7     My Issue Hello! ...

Nico

Community Legend

735 Views

2 replies

5 likes

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Can't share a song or playlist on the app, crashes every time. Please help!

The Spotify app crashes and returns to the home screen every time I try to share a song or playlist! Any ideas??

Newbie

The Spotify app crashes and returns to the home screen every time I try to share a song or playlist! Any ideas??  

Nico

Community Legend

571 Views

1 replies

1 likes

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Wont let me share my music with Facebook

I've tried everything logging in and out/ uninstalling both apps and re installing them. Checking the connections between both in the settings. Signed in in many different ways. Turned off and on my phone and still nothing. Cleaned out data and cache...

Newbie

   I've tried everything logging in and out/ uninstalling both apps and re installing them. Checking the connections between both in the settings. Signed in in many different ways. Turned ...

Nico

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
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