Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6862 Views

0 replies

7 likes

  • 6862 Views
  • 0 replies
  • 7 likes

Solved!! App crashes when sharing something

PlanPremiumCountryAustriaDeviceOneplus 5 Operating SystemAndroid 8.1.0 My Question or Issue Everytime i try to share a song or playlist the app crashes. I tried restarting an all these steps but the problem still occurs every time. Please fix this.

Casual Listener

Plan Premium Country Austria Device Oneplus 5  Operating System Android 8.1.0   My Question or Issue  Everytime i try to share a song or playlist the app crashes. I tried res...

Nico

Community Legend

2586 Views

4 replies

2 likes

Android
sharing
  • 2586 Views
  • 4 replies
  • 2 likes

I'm having issues when using the share tool

PlanPremiumCountryBrazil Device(Samsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueLately, after the latest update (8.4.67.886 armV7), when I try to share a song, playlist, artist or album, the app suddenly shuts down.

Newbie

Plan Premium Country Brazil   Device (Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue Lately, after the latest update (8.4.67.886 armV7), when I try to...

Nico

Community Legend

425 Views

1 replies

0 likes

j
  • 425 Views
  • 1 replies
  • 0 likes

Equilizer In Android auto not working

PlanPremiumCountry DeviceAndroid, galaxy s8 and Android autoOperating SystemAndroid 8.x My Question or IssueThe equilizer does not work at all when using the USB c cable for Android auto in the car. The equilizer works In all other instances. I have ...

Newbie

Plan Premium Country   Device Android, galaxy s8 and Android auto Operating System Android 8.x   My Question or Issue The equilizer does not work at all when using the USB c cable...

350 Views

0 replies

0 likes

  • 350 Views
  • 0 replies
  • 0 likes

Multiple issues after 8.4.67.886 arm 7 version update

PlanPremiumCountry CanadaDevicesamsung s6Operating Systemandroid 7.0 My Question or Issue Multiple issues after latest update. One of the most major problems I am having is when using the playback control screen with album cover screen the controls (...

Newbie

  Plan Premium Country  Canada Device samsung s6 Operating System android 7.0   My Question or Issue  Multiple issues after latest update. One of the most major problem...

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
  • 0 likes

Accidental thumbs down

PlanPremiumCountryUSA DeviceHTC ONEOperating SystemAdroid 8.0.0 My Question or Issue The thumbs down accidental hit has been reported plenty and votes on considerably. The problem that I have is not only can you not edit thumbs up and down, but the t...

Casual Listener

Plan Premium Country USA  Device HTC ONE Operating System Adroid 8.0.0   My Question or Issue  The thumbs down accidental hit has been reported plenty and votes on considerab...

Jose_M

Spotify Star

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

Non condivide brani.

Plain PremiumCountry ItalyDeviceOne plusOperating SystemAndroid Non mi permette di condividere brani. Ogni volta che provo ferma la musica e torna alla schermata del brano in ascolto. Ho disinstallato un paio di volte app ma non è cambiato nulla. My ...

Newbie

  Plain Premium Country  Italy Device One plus Operating System Android   Non mi permette di condividere brani. Ogni volta che provo ferma la musica e torna alla schermata...

628 Views

0 replies

0 likes

  • 628 Views
  • 0 replies
  • 0 likes

Spotify says I am offline when I am not.

Spotify keeps giving me an error message saying "I am offline." When I try to search for songs to stream with the search bar. I do not have an old glitchy phone, rather a new Galaxy J7. I have a stable connection on both WiFi and 4G LTE. I have premi...

Newbie

Spotify keeps giving me an error message saying "I am offline."  When I try to search for songs to stream with the search bar. I do not have an old glitchy phone, rather a new Galaxy J7. I have ...

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
  • 0 likes

Use local (Non-Spotify) Files in Playlists

PlanPremiumCountryUSA DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI have a collection of rare/old tracks that are not available on Spotify or any other streaming service.I'd like to incorporate them into Spotify Playlists t...

Casual Listener

  Plan Premium Country USA   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I have a collection of rare/old tracks that are not available...

Joe

Community Legend

710 Views

3 replies

0 likes

  • 710 Views
  • 3 replies
  • 0 likes

Unable to share playlists

Plan. FreeCountryUSAOperating SystemAndroid My Question or IssueI just upgraded my phone and I'm unable to share my playlists.

Casual Listener

Plan.  Free Country USA Operating System Android    My Question or Issue I just upgraded my phone and I'm unable to share my playlists.  

francescascio

Casual Listener

1292 Views

5 replies

0 likes

Other
  • 1292 Views
  • 5 replies
  • 0 likes

Crash while share playlist

PlanFree/PremiumCountry IndonesiaDeviceAsus Zenfone Max Pro M1Operating SystemAndroid Oreo My Question or Issue My spotify crash to the screen when sharing my playlist

Newbie

Plan Free/Premium Country  Indonesia Device Asus Zenfone Max Pro M1 Operating System Android Oreo   My Question or Issue  My spotify crash to the screen when sharing my playl...

Billy-J

Spotify Star

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Solved!! Android beta

PlanPremiumCountry United KingdomDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue When using the provided link to sign up for the beta I get the message "app not available for this account" https://play.google.com/apps/testing...

Newbie

Plan Premium Country  United Kingdom Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue  When using the provided link to sign up for the beta ...

MattSuda

Spotify Star

4419 Views

3 replies

0 likes

Android
Android 8
Beta
google play
  • 4419 Views
  • 3 replies
  • 0 likes

Wrong track information in my car radio

PlanPremium Country ChileDeviceHuawei P10Operating SystemAndroid Oreo My Question or Issue When I connect my phone with the car radio via bluetooth, the firs track information is correctly displayed. The next song, however, still shows the metadata o...

Newbie

Plan Premium   Country  Chile Device Huawei P10 Operating System Android Oreo   My Question or Issue  When I connect my phone with the car radio via bluetooth, the firs...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes

Random Pausing

Device: Google Pixel 1Plan: Premium Family I'm new to Spotify. I acquired it through an invite from my mom to our family plan. Today I listened to my playlist on Shuffle as I did my chores and just after finishing I was getting a snack and noticed th...

Newbie

    Device: Google Pixel 1 Plan: Premium Family    I'm new to Spotify. I acquired it through an invite from my mom to our family plan.  Today I listened to my playlist ...

585 Views

0 replies

1 likes

  • 585 Views
  • 0 replies
  • 1 likes

Many problems with the app

PlanPremiumCountryUnited StatesDeviceSamsung Note 8Operating SystemOreo 8.0.0 My Question or IssueFirstly, my biggest issue is that I can't use the search function to sort my playlist by artist, song, album, etc and have the songs that play after the...

Newbie

Plan Premium Country United States Device Samsung Note 8 Operating System Oreo 8.0.0   My Question or Issue Firstly, my biggest issue is that I can't use the search function to so...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Spotify stops playback on specific songs [multiple phones]

PlanPremiumCountryNetherlandsDeviceMultiple: Samsung Galaxy S5 Neo (G903F) and Samsung A5 2017 (A520F), as well as the same issue persisting on different makes and models of phones of friends.Operating SystemAndroid 8.0.0 The Issue: as it stands righ...

Newbie

Plan Premium Country Netherlands Device Multiple: Samsung Galaxy S5 Neo (G903F) and Samsung A5 2017 (A520F), as well as the same issue persisting on different makes and models of phones of frien...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

Spotify Share Songs feature

PlanFamily Premium CountryUSA DeviceGoogle PixelOperating SystemAndroid 9 My Question or IssueHi I have been trying to share a song to a person (not to post on social media) but every time I hit the 'share' button on my phone app. The song immediatel...

Casual Listener

Plan Family Premium   Country USA   Device Google Pixel Operating System Android 9   My Question or Issue Hi I have been trying to share a song to a person (not to post on ...

Nico

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Album cover/Behind the lyrics not showing (Spotify Mobile)

The behind the lyrics on my spotify mobile are not showing and I have tried rebooting, uninstalling, and clean uninstalling, but nothing seems to work. I am using a Moto g5.

Newbie

The behind the lyrics on my spotify mobile are not showing and I have tried rebooting,  uninstalling, and clean uninstalling, but nothing seems to work. I am using a Moto g5.  

330 Views

0 replies

0 likes

  • 330 Views
  • 0 replies
  • 0 likes

Spotify sharing issue

Whenever I want to share any of the songs the app either reloads,closes whatever i'm listening & takes me back to the "home page" or completely crushes down.Here's the preview of the problem:Sharing IssueI've been using this app for a while now and i...

Newbie

Whenever I want to share any of the songs the app either reloads,closes whatever i'm listening & takes me back to the "home page" or completely crushes down. Here's the preview of the problem: ...

Billy-J

Spotify Star

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

App stops respondind when loging in!

PlanFreeCountry LatviaDeviceHuawei Honor 7 LiteOperating SystemAndroid 7.0 My Question or Issue When i open spotify app on my phone and login via my email/username, the app stops responding. it started about 2 days ago. is there a fix for this? Thank...

Newbie

Plan Free Country  Latvia Device Huawei Honor 7 Lite Operating System Android 7.0   My Question or Issue  When i open spotify app on my phone and login via my email/username,...

Nico

Community Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

No Code scanner for my account

PlanFreeCountryPhilippines Device(huawei Y5-II My Question or Issuei updated to the latest version yet i still dont have the code scanner/camera option.

Newbie

Plan Free Country Philippines   Device (huawei Y5-II   My Question or Issue i updated to the latest version yet i still dont have the code scanner/camera option.    

Jose_M

Spotify Star

658 Views

1 replies

0 likes

Android
Code scanner
  • 658 Views
  • 1 replies
  • 0 likes