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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

106433 Views

26 replies

3 likes

  • 106433 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

215813 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 215813 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

568985 Views

78 replies

3 likes

  • 568985 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

469384 Views

577 replies

40 likes

Account
Free
  • 469384 Views
  • 577 replies
  • 40 likes

Superuser Contribution Historias de Instagram

No me aparece la opcion "historias de Instagram" para compartir la musica que escucho. Ya actalize las 2 aplicaciones y sigue sin aparecer

Newbie

No me aparece la opcion "historias de Instagram" para compartir la musica que escucho. Ya actalize las 2 aplicaciones y sigue sin aparecer

Peter

Spotify Legend

2478 Views

1 replies

2 likes

  • 2478 Views
  • 1 replies
  • 2 likes

Shuffle Bug on Smart TV

PlanPremiumCountryAustraliaDeviceSmart TVOperating SystemLatest Android OS for TV (updated recently) My Question or IssueHey guys! I am not sure if this is specific to my Smart TV or Spotify in general, but your shuffle mechanics seem to be behaving ...

Regular

Plan Premium Country Australia Device Smart TV Operating System Latest Android OS for TV (updated recently)   My Question or Issue Hey guys! I am not sure if this is specific to my Sma...

VWormwood

Newbie

4032 Views

1 replies

3 likes

bug
randomization
shuffle
  • 4032 Views
  • 1 replies
  • 3 likes

Solved!! When listening to Spotify on my phone I keep getting disrupted by Another Device

PlanPremiumCountry United States of America Device(LG K20 V)Operating System(Andriod Version 7.0) My Question or Issue When attempting to listen to music on my phone, or on my desktop I keep having my listening experience interrupted by a message say...

Casual Listener

  Plan Premium Country  United States of America  Device (LG K20 V) Operating System (Andriod Version 7.0)   My Question or Issue  When attempting to listen to mus...

musicstreamr824

Casual Listener

1916 Views

1 replies

0 likes

  • 1916 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se cierra la APP después de un tiempo

Nunca he tenido ningún problema de este tipo, pero desde que me repararon el móvil al instalar la última actualización se me cierra la APP sola más o menos a las 2 canciones y media. Y te da igual esté en el coche con el bluetooth o en casa con el mó...

Casual Listener

Nunca he tenido ningún problema de este tipo, pero desde que me repararon el móvil al instalar la última actualización se me cierra la APP sola más o menos a las 2 canciones y media. Y te da igual es...

Peter

Spotify Legend

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

Superuser Contribution Screen Issues

PlanPremiumCountry BrazilDeviceSamsung Galaxy S8Operating SystemAndroid 8 My Question or Issue Sometimes one screen keeps frozen in my phone, and another one, functional, gets on top of the previous one. I've attached a screenshot. I don't really kno...

Newbie

Plan Premium Country  Brazil Device Samsung Galaxy S8 Operating System Android 8   My Question or Issue  Sometimes one screen keeps frozen in my phone, and another one, funct...

Peter

Spotify Legend

673 Views

3 replies

1 likes

  • 673 Views
  • 3 replies
  • 1 likes

Cant see the album art and controls on lock screen?

PlanPremiumCountry CanadaDeviceSamsung Galaxy Note 9Operating SystemAndroid OreoMy Question or Issue Is there a way to bring the album art and controlls from the second image to the first in the lock screen? I know that it looks like that on iphone b...

Newbie

  Plan Premium Country  Canada Device Samsung Galaxy Note 9 Operating System Android Oreo My Question or Issue  Is there a way to bring the album art and controlls from ...

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't toggle 'Download using cellular'

PlanPremiumCountry UK Device(Samsung Galaxy S8)Operating System(Android Oreo) My Question or IssueLike the subject says, I can't select the 'Download using cellar' option ie. it is permanently set to off. Any help greatly appreciated. Have got downlo...

Newbie

  Plan Premium Country UK   Device (Samsung Galaxy S8) Operating System (Android Oreo)   My Question or Issue Like the subject says, I can't select the 'Download using ...

Peter

Spotify Legend

1398 Views

2 replies

0 likes

  • 1398 Views
  • 2 replies
  • 0 likes

Song stops playing at random times

PlanPremiumCountry MalaysiaDeviceVivo Y81Operating SystemAndroid 8.1.0 My Question or IssueWhy do my songs sometimes randomly stop playing. I can't really say the app crashes whenever that happens because the app is still running. But the song just w...

Casual Listener

Plan Premium Country  Malaysia Device Vivo Y81 Operating System Android 8.1.0   My Question or Issue Why do my songs sometimes randomly stop playing. I can't really say the app cr...

399 Views

0 replies

0 likes

  • 399 Views
  • 0 replies
  • 0 likes

Spotify Not Working with Google Assistant

Spotify has not been working with Google Assistant for the last few days. All voice commands on my phone to play music get sent to a search; all voice commands to skip ahead or repeat the last track similarly return search results. When commands are ...

Music Fan

Spotify has not been working with Google Assistant for the last few days. All voice commands on my phone to play music get sent to a search; all voice commands to skip ahead or repeat the last track ...

1213242280

Casual Listener

1053 Views

1 replies

1 likes

Android
Google Assistant Integration
Google Home
  • 1053 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Android 8.0.0] App not showing on full screen

PlanFamily premiumCountry Mexico City, MXDevicemotorola moto g 6 plusOperating SystemAndroid 8.0.0 My Question or Issue The issue I have is after I enable the 'One Button Nav' feature. This feature, I think, is only available over motorola phones. Th...

Newbie

Plan Family premium Country  Mexico City, MX Device motorola moto g 6 plus Operating System Android 8.0.0   My Question or Issue  The issue I have is after I enable the 'One ...

olopis

Regular

829 Views

2 replies

0 likes

  • 829 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't play song on repeat from search

PlanPremiumCountry DenmarkDeviceOne Plus 3tOperating SystemAndroid My Question or Issue Whenever I play a song directly from the search results, I can't play it on repeat as it always automatically starts a radio based on the song. I can only play so...

Newbie

Plan Premium Country  Denmark Device One Plus 3t Operating System Android   My Question or Issue  Whenever I play a song directly from the search results, I can't play it on ...

23wangc

Casual Listener

1823 Views

3 replies

2 likes

  • 1823 Views
  • 3 replies
  • 2 likes

Audio spikes when using EQ or Normalize volume settings

PlanPremiumCountry SwedenDeviceMoto G5Operating SystemAndroid 7.0 Nougat My Question or IssueWhen manually seeking a time in a song (that includes skipping forward or backward using the ->| arrows), the audio spike really loud. This happens even when...

Newbie

Plan Premium Country  Sweden Device Moto G5 Operating System Android 7.0 Nougat   My Question or Issue When manually seeking a time in a song (that includes skipping forward or ba...

874 Views

0 replies

0 likes

  • 874 Views
  • 0 replies
  • 0 likes

Superuser Contribution is there any tag information available related to the different playlists? accessible?

looking for a manner to sort playlists (links) with most complete available tag information available on Spotify. Using an Excel table, filter and then play my choice by clicking the playlist link in this Excel sheet. thanks

Casual Listener

    looking for a manner to sort playlists (links) with most complete available tag information available on Spotify. Using an Excel table, filter and then play my choice...

Peter

Spotify Legend

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Help! Shuffling all my songs doesn't work.

Hi, I have a premium account with Spotify. Whenever I visit my 'songs tab', Spotify shuffles the music to a limited degree - it plays music from my saved albums, before playing my saved songs... Could I have some help? Many thanks.

Newbie

Hi, I have a premium account with Spotify. Whenever I visit my 'songs tab', Spotify shuffles the music to a limited degree - it plays music from my saved albums, before playing my saved songs...&nbsp...

Peter

Spotify Legend

629 Views

1 replies

0 likes

  • 629 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change download location grayed out

I am using an Sony Xperia xa1 ultra which has Spotify installed by standard.When I want to change the download location I can click on the option to do it but however after that I can see internal storage and as card but only grayed out so I can't ch...

Regular

I am using an Sony Xperia xa1 ultra which has Spotify installed by standard.When I want to change the download location I can click on the option to do it but however after that I can see internal st...

Peter

Spotify Legend

865 Views

1 replies

0 likes

  • 865 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist not loading

PlanPremiumCountry DeviceXiomi redmiOperating SystemAndroid My Question or Issue When I click an artist/album/playlist from my library the songs don't load. I get a green circle in the center of the screen that keeps spinning as if its loading but th...

Newbie

Plan Premium Country   Device Xiomi redmi Operating System Android    My Question or Issue  When I click an artist/album/playlist from my library the songs don't load. I...

Peter

Spotify Legend

1330 Views

1 replies

0 likes

  • 1330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Photo of the album on Android locking screen

In an old version we could see the photo of the album on the lock screen however with an update This was lost, please return this option, it was very nice to visualize itPlanPremiumCountry Ecuador DeviceHuawei Mate 10Operating SystemAndroid 8.0 Pleas...

Newbie

In an old version we could see the photo of the album on the lock screen however with an update This was lost, please return this option, it was very nice to visualize it Plan Premium Country &nb...

Peter

Spotify Legend

857 Views

1 replies

0 likes

Lock Screen Issues
lockscreen
Photo
  • 857 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Offline issue

Spotify tells me I am offline when I try to Search or See All Albums, even though I have wifi access and can fully access the albums that come up in the list. I can resolve this problem for a short time if I reboot my phone but eventually it always c...

Visitor

    Spotify tells me I am offline when I try to Search or See All Albums, even though I have wifi access and can fully access the albums that come up in the list.  I can resolve this...

Peter

Spotify Legend

1500 Views

3 replies

0 likes

  • 1500 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify always says i'm offline

Country: UKDevice: OnePlus 5Android Version: 8.1.0Spotify Version: 8.4.72.845Issue: Spotify says i'm offline, when connected to either Wi-Fi or 4g. Some downloaded playlists available, others not. Cannot search, cannot listen to non-downloaded playli...

Visitor

    Country: UK Device: OnePlus 5 Android Version: 8.1.0 Spotify Version:  8.4.72.845 Issue: Spotify says i'm offline, when connected to either Wi-Fi or 4g. Some downloaded playl...

Peter

Spotify Legend

1475 Views

2 replies

1 likes

  • 1475 Views
  • 2 replies
  • 1 likes