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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5875 Views

0 replies

7 likes

  • 5875 Views
  • 0 replies
  • 7 likes

App reset every time i want to share a song

Is anyone having the same issue . A few days ago on was going to share a song and every time I click share the app keep crashing and I'm unable to share any content . I'm currently using android 8.0.0

Newbie

Is anyone having the same issue . A few days ago on was going to share a song and every time I click share the app keep crashing and I'm unable to share any content . I'm currently using android 8.0.0

Loxer

Community Legend

506 Views

4 replies

1 likes

  • 506 Views
  • 4 replies
  • 1 likes

Offline after App Pause, Every Time

Once the app is paused, while or while not playing music, and reopened, I am unable to search for any other artists or play new songs that were not already in queue. This persists on multiple wifi networks, LTE data, and several Galaxy S6's (I recent...

Newbie

  Once the app is paused, while or while not playing music, and reopened, I am unable to search for any other artists or play new songs that were not already in queue.    This persi...

Snowsharkeus

Newbie

681 Views

1 replies

0 likes

Android
Galaxy S6
pause
  • 681 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cuando quiero compartir canciones o álbumes se me cierra la aplicación

Hace días que quiero compartir canciones o álbumes por cualquier red social y al apretar compartir se me cierra la aplicación

Newbie

Hace días que quiero compartir canciones o álbumes por cualquier red social y al apretar compartir se me cierra la aplicación

Petya

Community Legend

21287 Views

21 replies

15 likes

  • 21287 Views
  • 21 replies
  • 15 likes

[Android] Why is so hard to implement a queue that works like a queue?

PlanPremiumCountryBrazilDeviceGalaxy 7Operating SystemAndroid The Add to Queue function in Android Devices is messy and confusing and apparently people at Spotify don't pay attemption on what paying customers think about this. Everybody in every part...

Music Fan

Plan Premium Country Brazil Device Galaxy 7 Operating System Android     The Add to Queue function in Android Devices is messy and confusing and apparently  people at Spotify...

416 Views

0 replies

1 likes

Android
  • 416 Views
  • 0 replies
  • 1 likes

Solved!! Privacy issues

So I love the fact that Spotify is a music streaming service + social media (if one chooses so). If that's the case there needs to be some privacy option in place.I love the social option and have been fortunate enough to not have issues with it. Lat...

Casual Listener

So I love the fact that Spotify is a music streaming service + social media (if one chooses so). If that's the case there needs to be some privacy option in place. I love the social option and have ...

vikasaldana

Casual Listener

920 Views

2 replies

0 likes

  • 920 Views
  • 2 replies
  • 0 likes

I cannot store my music on SD card

Plan: PremiumCountry: US DeviceMotorola x4 - brand new12 gb free internal 60+ gb free sdOperating SystemAndroid Oreo - updated to latest What I've tried:Deleting cache, deleting data, deleting both, deleting them in different orderClean Re-installFor...

Casual Listener

Plan: Premium Country:  US   Device Motorola x4 - brand new 12 gb free internal 60+ gb free sd Operating System Android Oreo - updated to latest   What I've tried: ...

Dishwasher

Casual Listener

1790 Views

6 replies

0 likes

  • 1790 Views
  • 6 replies
  • 0 likes

Songs won't add to queue

When I add songs to the queue it pops up saying they have been added but they don't appear in the queue at all. I don't have any issues with the web or desktop player. PlanPremiumCountryCanadaDeviceNexus 5Operating SystemAndroid Cheers!

Casual Listener

When I add songs to the queue it pops up saying they have been added but they don't appear in the queue at all. I don't have any issues with the web or desktop player.   Plan Premium Country...

naeverick

Casual Listener

885 Views

4 replies

1 likes

  • 885 Views
  • 4 replies
  • 1 likes

Unable to Share Any Songs...

PlanPremiumCountrySingaporeDeviceSamsung Note 8Operating SystemAndroid Oreo 8 My Question or Issue I don't know when it started but just yesterday when I wanted to share a song to WhatsApp via Spotify, the app either reloaded back to the home page or...

Casual Listener

Plan Premium Country Singapore Device Samsung Note 8 Operating System Android Oreo 8   My Question or Issue   I don't know when it started but just yesterday when I wanted to sha...

defunct32

Casual Listener

641 Views

2 replies

0 likes

  • 641 Views
  • 2 replies
  • 0 likes

can't share songs

PlanPremiumCountry United States of AmericaDevice(Google Pixel 2) My Question or Issue I just got a Google Pixel 2, but for some reason I can't share songs with anyone on it. When I press share, the app just closes. Is there a way to fix this?

Casual Listener

Plan Premium Country  United States of America Device (Google Pixel 2)   My Question or Issue  I just got a Google Pixel 2, but for some reason I can't share songs with anyone ...

Loxer

Community Legend

787 Views

4 replies

2 likes

  • 787 Views
  • 4 replies
  • 2 likes

Superuser Contribution Liked from radio playlist disappeared

Plan fsmilyFree/PremiumCountry Android8 Rca maven pro I had a collection of songs on my liked from radio playlist and I just changed it's title to another playlist name and now I have no liked from radio list. When I like new stuff on radio it highli...

Roadie

Plan fsmily Free/Premium Country     Android8  Rca maven pro   I had a collection of songs on my liked from radio playlist and I just changed it's title to another playlis...

coalminecanary

Roadie

752 Views

2 replies

0 likes

  • 752 Views
  • 2 replies
  • 0 likes

Queue is not working

Cannot add songs to queue, while adding them they not appear on the queue list.Latest Spotify version, tried to reinstall , didn't help.Please assist, frustrated DeviceOP3T, Samsung Galaxy tab s2Operating SystemOreoPremium Plan

Casual Listener

  Cannot add songs to queue, while adding them they not appear on the queue list. Latest Spotify version, tried to reinstall , didn't help. Please assist, frustrated    Device OP...

Joe

Community Legend

684 Views

3 replies

2 likes

  • 684 Views
  • 3 replies
  • 2 likes

Volume goes down in background automatically

PlanPremiumCountry BrazilDeviceLenovo Moto Z2 PlayOperating SystemAndroid 8.0.0 My Question or Issue When I'm running Spotify in the background and open any other app the songs volume goes down (feels like 50% less) and the only way to turn it back t...

Newbie

Plan Premium Country  Brazil Device Lenovo Moto Z2 Play Operating System Android 8.0.0   My Question or Issue  When I'm running Spotify in the background and open any other a...

373 Views

0 replies

0 likes

  • 373 Views
  • 0 replies
  • 0 likes

Superuser Contribution Repeat button moved from now playing screen

PlanPremiumCountry USADeviceGoogle Pixel 2Operating SystemAndroid I just updated to Android version 9, and my Spotify version is 8.4.67.886 armV7. Today when I went to play some music, I noticed some interface changes. Specifically on the Playing scr...

Regular

Plan Premium Country  USA Device Google Pixel 2 Operating System Android   I just updated to Android version 9, and my Spotify version is 8.4.67.886 armV7. Today when I went t...

dbeeve2707

Casual Listener

4017 Views

13 replies

18 likes

  • 4017 Views
  • 13 replies
  • 18 likes

Superuser Contribution Sharing playlists or Songs doesn't work anymore!

Hello,I cant share any playlist or Song anymore I can share nothing. Everytime I tap the three dots and then "share", spotify just closes. Every **bleep** time. The only thing I "changed" is that I used a Service from soundiiz.com to transfer a playl...

Visitor

Hello, I cant share any playlist or Song anymore  I can share nothing. Everytime I tap the three dots and then "share", spotify just closes. Every **bleep** time.  The only thing I "chang...

OscarDC

Moderator

2145 Views

7 replies

2 likes

  • 2145 Views
  • 7 replies
  • 2 likes

Superuser Contribution Music stops randomly

Music stops/pause playing randomly, sometimes it works for 10 minutes and sometimes for 5 hours. This is happening on 5 devices.I've got a family premium sub. and everyone has the same problem.This happends with both offline and online mode.The phone...

Newbie

Music stops/pause playing randomly, sometimes it works for 10 minutes and sometimes for 5 hours. This is happening on 5 devices. I've got a family premium sub. and everyone has the same problem...

SergioDavid

Roadie

1231 Views

3 replies

1 likes

Music
pause
paused
randomly
stop
stops
  • 1231 Views
  • 3 replies
  • 1 likes

Spotify refreshes when I try to share a song

Whenever I try to share a song from spotify, the app refreshes and replays the songPlanFree/PremiumDeviceOnePlus3Operating SystemAndriod 8.0.0/OxygenOS 5.0.4

Newbie

Whenever I try to share a song from spotify, the app refreshes and replays the song Plan Free/Premium Device OnePlus3 Operating System Andriod 8.0.0/OxygenOS 5.0.4  

jymrbnty

Newbie

381 Views

2 replies

3 likes

  • 381 Views
  • 2 replies
  • 3 likes

How to stop in-app popup?

I'm using the mobile app on Android and every time I login, i get a popup of some random songs promotion with a very small close button designed to make it harder for you to close, so they would maximize clicks (CTR), how do I disable this? I can't f...

Music Fan

I'm using the mobile app on Android and every time I login, i get a popup of some random songs promotion with a very small close button designed to make it harder for you to close, so they would maxi...

iEslam

Music Fan

1328 Views

2 replies

3 likes

  • 1328 Views
  • 2 replies
  • 3 likes

Sharing option disabled

PlanPremiumCountry UKDeviceSamsung Galaxy S8 plusOperating SystemAndroid Oreo My Question or Issue When I try to share a song the app crashes, everything else is working OK

Regular

Plan Premium Country  UK Device Samsung Galaxy S8 plus Operating System Android Oreo   My Question or Issue  When I try to share a song the app crashes, everything else ...

Jose_M

Spotify Star

993 Views

1 replies

1 likes

  • 993 Views
  • 1 replies
  • 1 likes

Music Downloading

I am not able to Download Music and store it on an SD cardPlanPremiumCountryUnited StatesDeviceLG Stylo 2 PlusOperating SystemAndroid Nougat or 7.0 My Question or Issue I cannot Download music to listen to offline on my SD card

Newbie

I am not able to Download Music and store it on an SD card Plan Premium Country United States Device LG Stylo 2 Plus Operating System Android Nougat or 7.0   My Question or Issue &nbs...

Billy-J

Spotify Star

586 Views

1 replies

0 likes

sd card
  • 586 Views
  • 1 replies
  • 0 likes

All kind of problems in Android app

PlanFreeCountry SpainDeviceMotorola idk what elseOperating SystemI'm not sure lol My Question or Issue Ayo, I have come here because I am pretty fed up with the way the Android app is treating me. I had been using the Android app around May earlier t...

Visitor

Plan Free Country  Spain Device Motorola idk what else Operating System I'm not sure lol   My Question or Issue  Ayo, I have come here because I am pretty fed up with the way...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes